VoIP Infrastructure Upgrade Desktop. User Group March 2014

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1 VoIP Infrastructure Upgrade Desktop User Group 1

2 Agenda Infrastructure upgrade project overview update Upgrading from an earlier version Removing CAD 8.0 Install CAD Best practices CAD systems and hardware Discussion 2

3 Upgrade Project Overview Update IPT Infrastructure Upgrade Project Updates How servers and software, CAD/CSD, supported phones and methodology Your help testing and freeze dates, telephones / hardware Freeze dates February 2014 Contact Lists February/ Timeline Specifics are not yet determined Spring/Summer 2014 New features/functions will be implemented later (post-upgrade) Communication and advance notice are the highest priority How to prepare for conversion document for customers All customers are affected cooperation and participation lead to a successful outcome 3

4 Upgrading From an Earlier Version Recommended order for removal and install: Previous version of CAD be uninstalled Reboot PC Install new version Uninstall/Removing CAD 8.0 Recommended: remove CAD applications in this order: Supervisor Desktop or Agent Desktop Desktop Administrator CAD Services To remove a CAD application: Open the Windows Control Panel Double-click Add/Remove Programs From the list, select the application you wish to remove and click Remove. Reboot PC 4

5 Upgrading From an Earlier Version Install CAD Notes before starting: Install for Supervisor Desktop installs both Supervisor Desktop and Agent Desktop. If the client desktop already hosts Agent Desktop and you want to install Supervisor Desktop, you must uninstall the existing instance of Agent Desktop first. The user must have either administrator or elevated privileges to install the CAD desktop client applications. This applies to installations pushed to the desktop via an automated package distribution tool or manual installation. 5

6 Install CAD Using Automated Package Distribution Tools Microsoft Windows Installer Execution Installations must be executed on the target machine. Deployment methods that capture a snapshot of an installation and redistribute that image are not supported. Per-Machine vs. Per-User Installation Installations must be deployed on a per-machine basis. Per-user installations are not supported. It might be necessary to ensure per-machine installation via command line. 6

7 Install CAD Using Automated Package Distribution Tools Privileges Windows Installer installations Context of logged-on user, by default CAD installations Use Windows Installer» Administrative or elevated (system) privileges Context of an administrative account» no additional privileges are required Context of an account with reduced privileges» Always Install with Elevated Privileges- enabled» To direct Windows Installer to use elevated privileges, launch the Microsoft Management Console (MMC) Local Computer Policy snap-in on the target machine. Enable the Windows policy Always Install with Elevated Privileges for both the Computer Configuration and the User Configuration nodes. For more information about enabling this policy, see the MSDN article, Always install with elevated privileges, at : 7

8 Best practices Windows Installer Logging Window Installer logging - enabled Command line argument /l*v <logfile path and name> NOTE: The logfile path and name must be a location to which the installation s user context has permission to write. Deployment 1 installation package, 1 deployment package Installation / Uninstallation Deployment Packages Deployment engineer- create and test both packages NOTE: Because Agent Desktop is automatically installed when Supervisor Desktop is installed, only Supervisor Desktop is listed as having been updated in the final dialog box, even though Agent Desktop was also updated. Agent Desktop is listed only if Supervisor Desktop is not present on the desktop. A progress bar is displayed to show the status of the download. When the update is finished, the user sees a final dialog box that the update is complete, and which applications were updated. If the user has more than one CAD desktop client application installed, they will all have been updated. 8

9 CAD Desktop application minimum operating systems and hardware Windows XP Professional Service Pack 3: 500 MHz processor 256 MB RAM 100 Mbit NIC supporting Ethernet 2 Agent, Supervisor, and Admin Desktops: 650 MB free space 9

10 CAD Desktop application minimum operating systems and hardware continued Windows Vista Enterprise, Business, and Ultimate Edition, Service Pack 2, 32-bit only: 1 GHz processor 1 GB RAM 100 Mbit NIC supporting Ethernet 2 Agent, Supervisor, and Admin Desktops: 650 MB free space 10

11 CAD Desktop application minimum operating systems and hardware continued Windows 7 Enterprise, Professional, and Ultimate Edition, Service Pack 1: 32-bit and 64-bit All desktops: 1 GHz processor 1 GB RAM (32-bit) 2 GB RAM (64-bit) 100 Mbit NIC supporting Ethernet 2 Agent, Supervisor, and Admin Desktops: 650 MB free space 11

12 CAD VPN and NAT Requirements VPN for CAD is not supported by MN.IT CAD does not support server-side network address translation (NAT) CAD clients must connect using real IP Addresses CAD client addresses translated via NAT, VPN software must be used CAD clients used in a NAT environment, without VPN software, may cause a variety of problems Example: Agents not visible in Supervisor Desktop 12

13 CAD Microsoft Internet Explorer Internet Explorer 7 and 8 (in IE 7 Compatibility Mode) are supported Must be installed on agent and supervisor PCs to support browser component of Agent Desktop CAD-BE Supervisor Desktop Agent Desktop and Supervisor Desktop integrated browser implemented using Microsoft WebBrowser control (Shdocvw.dll) This library provides a window for users to navigate to websites and files using hyperlinks and URLs It does not represent the full implementation of Internet Explorer 13

14 CAD Microsoft Internet Explorer continued Differences exist between the behavior of the Agent Desktop and Supervisor Desktop integrated browser and Internet Explorer: Web pages might render correctly in Microsoft Internet Explorer, but not in the integrated browser (or not at all in the integrated browser). A third-party web application attempts to launch a new browser window, the Agent Desktop and Supervisor Desktop integrated browser will open a new tab instead. Agent Desktop and Supervisor Desktop integrated browser does not support the more advanced features of Internet Explorer: Popup blocker Phishing filters 14

15 CAD Microsoft Internet Explorer continued NOTE: The integrated browser supports only one web session at a time for web applications that use cookies for session management. For example, you cannot log into a web application that uses cookies in one tab as User A and then log into the same web application in another tab as User B. However, multiple web sessions are supported for web applications that use URL-based session management. Cisco CAD Installation Guide 24 February 14, 2014 NOTE: For technical reference information about the WebBrowser control, see the MSDN article available at: 15

16 CAD Java Runtime Environment (JRE) JRE is required to run the Java applets and JavaServer pages (JSP) used by IP Phone Agent, Agent Desktop and Supervisor Desktop CAD 9.0(1) and 9.0(2) support JRE 1.6 Update 31 CAD 9.0(2) SU1 supports JRE 1.6 Update 45 CAD 9.0(2) SU2 supports JRE 1.7 Update 51 Agent Desktop and Supervisor Desktop use the applet in conjunction with Agent 16

17 Discussion Q and A More information Project Postings on MNET website upgrade link at top of page the project team will update this content continuously 17

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