Please note that there will be no change in your existing Login password, Transaction password and the Security Question chosen by you.

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1 Dear Customer, At The Royal Bank of Scotland N.V., it has been our constant endeavor to offer you the highest security and service standards across all our banking products. Therefore keeping our commitment towards our clients we are delighted to inform you that effective 16 November, 2013 we have upgraded our Net Banking platform which comes with enhanced security features. This upgraded NetBanking platform would continue to work on all Internet browsers (except Beta version) where Java script is enabled. For BETA version of Internet browser users The upgraded NetBanking platform of The Royal Bank of Scotland N.V. will not support BETA version of any browser. The Beta version of browsers is often also referred to as development phase browsers. These browsers typically have more bugs than the complete or final version of software, as well as speed/performance issues and may also cause system crashes or data loss. We request you to change your Internet browser to avoid issues with viewing and managing your RBS account and the various services and features we make available to you through RBS Net Banking platform. For other Internet browser (except BETA version) users If you get an error message saying - "Java Script Disabled in Browser" while logging or transacting on RBS Net Banking through any other browser (which is not a BETA version), please follow 3 simple steps detailed in the below FAQ to enable Java Script for your browser & you will continue to use RBS Net-Banking services. Please note that there will be no change in your existing Login password, Transaction password and the Security Question chosen by you. For any further clarifications or assistance, please visit your nearest RBS branch or call our Bank by Phone service. Assuring you of our best service at all times. Warm Regards, The Royal Bank of Scotland N.V FREQUENTLY ASKED QUESTIONS How to check if your Internet browser is a BETA version? How to find version details of various other browsers? Click on the operating system you use to check the compatibility of the operating system you use. 1. MOZILLA FIREFOX 2. GOOGLE CHROME / CHROMIUM 3. OPERA 4. INTERNET EXPLORER 8 How to enable Java Script for your browser (which is not a BETA version) & continue to use RBS Net- Banking? Click on the browser you use. 1.INTERNET EXPLORER 5/6 2.MICROSOFT INTERNET EXPLORER 7 3.MOZILLA FIREFOX OPERA 8/9 1

2 Q. How to check if your Internet browser is a BETA version? ((Refer subsequent pages for detailed process with screen shots for Internet Explorer 8, Mozilla Fire Fox, Opera, and Google Chrome) Check the browser version by clicking HELP & select ABOUT Internet Explorer option. On selecting the following screen will be displayed. Please note: Version should not be a BETA version here If the browser is a BETA version, please use an alternate Internet browser (which is not a BETA version) to access RBS Net banking BETA should not be mentioned against the Version field TOP 2

3 Q. How to find version details of various other browsers? 1. MOZILLA FIREFOX Click on HELP => ABOUT FIREFOX 3

4 2. GOOGLE CHROME / CHROMIUM Click on the Small Spanner icon on the right side of address bar => About Chrome Version Details 4

5 3. OPERA Click on HELP => ABOUT OPERA Version Details 5

6 4. INTERNET EXPLORER - 8 Click on HELP => ABOUT INTERNET EXPLORER Version Details TOP 6

7 Q. How to enable Java Script for Internet browser (which is not a BETA version) & continue to use RBS Net-Banking? (Refer subsequent pages for detailed note with screen shots for OPERA 8/9, Mozilla Fire Fox, Internet Explorer 5, 6, 7) If Internet browser is NOT a BETA version & you get an error message saying - "Java Script Disabled in Browser" while logging or transacting on RBS Net Banking, please follow these 3 simple steps: Go to Tools > Internet options > Security > Custom Level > Scripting > Active Scripting Under Active Scripting opt for ENABLE Press OK to confirm This will enable you to access RBS Net-banking 7

8 STEPS TO ENABLE JAVA SCRIPT INTERNET EXPLORER 5/6 STEPS TOOLS MENU INTERNET OPTIONS STEPS SECURITY CUSTOM LEVEL 8

9 (SCROLL TO REACH ACTIVE SCRPTING OPT FOR ENABLE OPT FOR YES 9

10 TO CONCLUDE PRESS OK NOTE: If the problematic Web page (which did not work without JavaScript) is still opened inside Internet Explorer, press the 'F5' on your keyboard to reload it. 10

11 MICROSOFT INTERNET EXPLORER 7 STEP TOOLS INTERNET OPTIONS STEPS SECURITY CUSTOM LEVEL (SCROLL TO REACH ACTIVE SCRPTING OPT FOR ENABLE 11

12 OPT FOR YES 12

13 TO CONCLUDE PRESS OK NOTE: If the problematic Web page (which did not work without JavaScript) is still opened inside Internet Explorer, press the 'F5' on your keyboard to reload it. 13

14 MOZILLA FIREFOX 1.5 STEP TOOLS OPTIONS STEP CONTENT ENABLE JAVA SCRIPT NOTE: If the problematic Web page (which did not work without JavaScript) is still opened inside Internet Explorer, press the 'F5' on your keyboard to reload it. This procedure applies to older and/or future versions of Firefox, with minor differences. 14

15 OPERA 8/9 STEP TOOLS PREFRENCES STEP ADVANCED CONTENT CHECK ENABLE JAVA SCRIPT PRESS OK NOTE: If the problematic Web page (which did not work without JavaScript) is still opened inside Internet Explorer, press the 'F5' on your keyboard to reload it. This procedure applies to older and/or future versions of Opera, with minor differences. TOP 15