KELLY TRYON BIOGRAPHY, 2012.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "KELLY TRYON BIOGRAPHY, 2012."

Transcription

1 KELLY TRYON BIOGRAPHY, I am employed with and represent The CUMIS Group, an insurance company that partners with credit unions to deliver strategic advice and financial solutions to meet their needs. My current role as Vice President Regional Sales, involves working directly with credit unions and providing leadership to our customer facing strategic sales team. In this capacity I have the opportunity of gaining an intimate knowledge of credit union strategies and business direction; I am then able to develop supporting strategies which assist credit unions in achieving their business goals. In previous roles I lead the customer service division, as Associate Vice President. In this capacity my primary responsibilities were focused on balancing our prided customer experience with operational efficiency. To that end, I have extensive experience in developing improved efficiencies, expense savings and improved customer service metrics. On a personal note, my husband and I will be celebrating our 29th wedding anniversary this year. We are the proud parents of two wonderful children; our daughter is 26 and recently married and our son is 23 and recently completed his apprenticeship and is an electrician. We enjoy the peace and quiet of our country home, which we have lived in for 28 years. I have had the pleasure of participating on the board of On Co op for the past two years, with this past year as Vice Chair. I have the skills and passion to continue to represent the membership of On Co op.

2 RR#1 Troy, Ontario L0R 2B0 Phone: Cell: Acts as a dynamic corporate influencer to create and implement change to optimize the business EXPERTISE PROFILE Senior Operations & Sales Leader Outgoing, energetic, focused and innovative senior executive renowned for setting and maintaining high values, engaging stakeholders with different agendas and building a collaborative and decisive environment where all are encouraged to succeed and deliver. Change agent, sets goals, steers the path and brilliantly executes. Couples strategic vision with a detailed analytical ability to unravel and resolve critical hindrances to business growth and competition. Kelly is a leader with focus, discipline and a capacity to manage cross functionally, while executing brilliantly. Heather Mclachlin, Vice President Business Development and Partnerships, The CUMIS Group Core business competencies include: Executive Leadership Resource Management Solutions Sales / Relationship Mastery Budget P&L Contract Negotiations Vendor Management Customer Service Strategic Planning Change Management Business Reengineering Project Management Program Management Operations Marketing PROFESSIONAL EXPERIENCE The CUMIS Group Ltd., Toronto, Ontario 1984 present The leading provider of insurance related products and services to the Canadian credit union system, serving approximately 465 credit unions, with a total of more than five million members. Acknowledged for unequalled drive and determination in consistently delivering results, realizing 6 President s Council Award s while developing productive relationships to drive sales and customer loyalty. Held the following 9 progressively responsible positions: VICE PRESIDENT REGIONAL SALES, Sales Leadership 2011 present Led provincial sales teams through strategic transition expanding teams focus from mono line relationship management to multi line relationship management. Realigned regional structure to support revised strategy, focused on cross organizational product lines. Accredited for developing and maintaining relationships with key executives across both CUMIS and The Co operators ensuring delivery of superior sales & service focused on maximizing advocacy, loyalty revenue and net income. Built and maintained relationships at executive levels throughout the credit union system to understand credit union needs and requirements identified revenue growth possibilities. Reinvigorated value proposition, linked to the overall CUMIS strategy while supporting the client centric business model. Responsible for top line revenue growth across all lines of business on a budget of $200 million.

3 Page 2 STRATEGIC RELATIONSHIP MANAGER, Business Development Steered clients through a major global economic downturn to consistently exceed revenue by 1% in 2008 on a $34 million budget and by an unparalleled 8% in 2009 on a $36.6 million budget. Accredited for actively networking and pursuing competitive opportunities in the credit union sector, capturing significant multi million dollar RFP win. Identify opportunities and devise compelling business propositions targeted towards the C Level or SVP retail sales to optimize revenue at existing accounts to combat the limited scope of new business when achieving 80% market share. Reinvigorated customer perception from a supplier to a strategic partner delivering industry leading customer loyalty scores at 78.1% in 2008 and 80.3% in 2009 against the financial services 56% industry average. Realigned the corporate strategy to creditor insurance for the largest credit union in Ontario to optimize the business opportunity. Built a customized program to stimulate branch participation and drive revenue while minimizing CUMIS account management processing. Initiative boosted participation by 6% generating an additional $300,000 in credit union revenue. Led numerous successful multiple year complex creditor insurance negotiations which have further elevated brand recognition in the credit union sector. ASSOCIATE VICE PRESIDENT, Customer Service Parachuted in to tackle and resolve underperformance issues stemming from an underperforming 25 person Customer Service Team with a mandate to devise and implement change to eradicate issues, deliver customer service excellence and manage expenses. Process included: Developed a customer service best practice strategy built around the customer experience. Created the deployment vision, securing buy in from multiple stakeholders with different agendas. Implemented a sweeping restructure, reallocating work assignments to resource skill sets while introducing and facilitating an internal training program, Know Your Customer, to provide staff with enhanced client relationship abilities. Streamlining initiative delivered the following impressive measurables: Elevated customer service levels from 69% to 88%. Decreased costs in excess of $200,000 on a $3.7 million spend while delivering other notable operational efficiencies. Drove employee engagement rates to the highest in the company s 7 business units, to 3.5 versus the 3.1 or below in other units. Appointed by senior management to direct the following business units: Billing & Collections, Creditor Underwriting and Home & Auto Claims as a result of a consistent record of increasing performance, instigating policies and procedures, boosting morale, and extracting costs. Acknowledged for exemplary leadership and diligence to duty by meeting with multiple direct report line Managers and all 41 staff at annual appraisal time to discuss personal development and provide coaching. Devised a divisional balance scorecard linked to enterprise strategies to monitor key performance measurables and increase accountability. Acknowledged as the key business driver in boosting performance measures after devising and executing a fundamental strategy and change management initiative. Acted as the business owner implementing the largest system replacement for CUMIS in over 25 years, provided quarterly updates directly to Board of Directors.

4 Page 3 AREA MANAGER, Sales and Distribution Evaluated the company s sales and distribution operations in the 15 person south western Ontario territory uncovering a need to implement change to consolidate 2 distinct channels in order to compete, reduce costs and elevate sales. Advanced communications between CUMIS and the credit unions, creating and introducing a quarterly newsletter with pertinent insurance results and highlighting success stories. Integrated new monthly premium products with credit union, banking and loans origination systems, gaining a thorough understanding of credit union loan and banking systems. Acted as the CUMIS Ambassador and prime representative at the Credit Union Professionals Association, Credit Union Manager s Association and Credit Union Central Ontario Annual General Meeting, actively networking and enhancing business relationships. Conceived and introduced a fundamental reorganization blending the Direct Customer and Business to Business sales unit with Member Care operations despite vocal staff opposition. Catapulted Member Care sales by 140% and 7% in the Business to Business credit union sector. Recognized need for stringent monitoring of sales results, redefining sales and marketing plans into a team based action and results oriented approach. Assigned as Project Leader for a high profile evaluation of the Ontario Employee Benefit Program; recruited an internal team to identify the opportunities and major competitors; created and surveyed nonpolicy holders to uncover factors in their choice of an insurance provider; and built and submitted a viable action plan for senior management s perusal. Played a key role in devising the Member Care Financial Services (MCFS) Sales Representative training program and delivered recommendations to the Management Team. Selected to participate on the Job Evaluation Committee charged with redesigning job descriptions and the compensation structure for all administrative and professional staff. SALES LEADER, Sales and Distribution Managed, coached and trained 3 Account Managers tasked with selling credit insurance to credit union s across Ontario. ACCOUNT MANAGER, Sales and Distribution Accredited with consistent growth and exemplary customer relationships, expanding the corporate profile throughout Ontario. DEVELOPMENT REPRESENTATIVE, Home and Auto Initiated various marketing and business development programs designed to capture credit union s interest in selling home and auto policies to their members. BRANCH MANAGER, CUMIS Travel Promoted to open a new retail travel store in Guelph; hired and trained staff and established operations. TRAVEL CONSULTANT, CUMIS Travel Provided travel advice to a diverse clientele in Burlington, acting as the conduit between the travel operators, airlines and the customer. EDUCATION AND PROFESSIONAL DEVELOPMENT Richard Ivey School of Business, University of Western Ontario, London, Ontario 2010 MASTER OF BUSINESS ADMINISTRATION Life Office Management Association (LOMA), Toronto, Ontario Expected Completion 2012 Fellow, Life Management Institute (F.L.M.I.): Designation Candidate Lougheed Business College, Kitchener, Ontario 1980 Travel and Tourism Diploma

5 Page 4 Strong proponent of continuous education; selected courses included: University of Lending Sales Leadership Strategies Achieving Sales Excellence Fundamentals of Accounting Credit Union Business Development System The Credit Union System Service Edge Training Basic Marketing LICENSURE Mutual Fund License 2000 Branch Compliance Manager License 2000 Personal Financial Planning Course towards the Certified Financial Planner (C.F.P.) 1997 Life Insurance License 1990 Other Than Life Insurance License 1988 MEMBERSHIPS AND AWARDS Member, ADVOCIS 1991 present Mentor, CUMIS Mentoring Program Recipient, President s Council Award 1996, 1997, 1999, 2006, 2007, 2008 (Recognition of top performers across Canada) Marketing & Fundraising Volunteer, Hamilton Chapter, Canadian Cystic Fibrosis Foundation

Marketing Strategy, Operations & Measurement Business Strategy, General Management & Leadership Project, Risk & Change Management

Marketing Strategy, Operations & Measurement Business Strategy, General Management & Leadership Project, Risk & Change Management Marketing Strategy, Operations & Measurement Business Strategy, General Management & Leadership Project, Risk & Change Management 2014 Marketing Outlook Study: Highlights & Horizons Balance Sheet Template

More information

Job Description. Department overview. Member Services Manger. Updated: June 29, 2012

Job Description. Department overview. Member Services Manger. Updated: June 29, 2012 Job Description Member Services Manger Updated: June 29, 2012 Department overview The Calgary Chamber provides tools, connections and ideas to business owners, operators and managers interested in solving

More information

ASAE s Job Task Analysis Strategic Level Competencies

ASAE s Job Task Analysis Strategic Level Competencies ASAE s Job Task Analysis Strategic Level Competencies During 2013, ASAE funded an extensive, psychometrically valid study to document the competencies essential to the practice of association management

More information

Chartered Professional in Human Resources. Competency Framework

Chartered Professional in Human Resources. Competency Framework Chartered Professional in Human Resources Competency Framework Contents 1 About the CPHR 1 Application of the Competency Framework 2 Path to Obtain the CPHR 2 Maintaining the CPHR 3 Overview of the Functional

More information

Position Profile Executive Director Skills for Change (SfC)

Position Profile Executive Director Skills for Change (SfC) Position Profile Executive Director Skills for Change (SfC) 1.0 Profile of Skills for Change 1.1 Background Information Since 1982, Skills for Change (SfC) has worked with over 120,000 immigrants and refugees

More information

Non Profit Social Financing. What do you need to know?

Non Profit Social Financing. What do you need to know? Non Profit Social Financing What do you need to know? What is CAIC? A social finance fund providing mortgages, construction financing & loans to groups, organizations & cooperatives with a project of social

More information

STRATEGIC AND OPERATIONAL PLAN

STRATEGIC AND OPERATIONAL PLAN STRATEGIC AND OPERATIONAL PLAN 2013-2015 2 3 Table of Contents Introduction Corporate Balanced Scorecard Revitalized... 5 Reorganizing Corporate Structure... 8 The Planning Process The Planning Process...

More information

JOB PROFILE CONTACT CENTRE MANAGER

JOB PROFILE CONTACT CENTRE MANAGER JOB PROFILE CONTACT CENTRE MANAGER OVERVIEW It s about you Are you able to juggle competing priorities while ensuring that clients are served well and the organization is represented in the best possible

More information

Director of Major Gifts York University, Division of Advancement

Director of Major Gifts York University, Division of Advancement Director of Major Gifts York University, Division of Advancement THE OPPORTUNITY Reporting to the Assistant Vice President (AVP), Development, the Director of Major Gifts will be responsible for leading

More information

OPPORTUNITY PROFILE. Manager, HR Consulting

OPPORTUNITY PROFILE. Manager, HR Consulting OPPORTUNITY PROFILE Manager, HR Consulting THE ORGANIZATION INSURANCE CORPORATION OF BRITISH COLUMBIA The Insurance Corporation of British Columbia (ICBC) is a provincial Crown corporation established

More information

Practical Cost Savings Strategies

Practical Cost Savings Strategies Practical Cost Savings Strategies Eileen G. McLoughlin, Assistant Vice President of Finance and Budgeting Kelli Perry, Assistant Vice President for Finance and Controller Ron Moraski, Director of Procurement

More information

Competency Requirements for Executive Director Candidates

Competency Requirements for Executive Director Candidates Competency Requirements for Executive Director Candidates There are nine (9) domains of competency for association executives, based on research conducted by the American Society for Association Executives

More information

Certified Human Resources Professional Competency Framework

Certified Human Resources Professional Competency Framework Certified Human Resources Professional Competency Framework Table of Contents About the CHRP 3 Application of the Competency Framework 3 Path to Obtain the CHRP 4 Maintaining the CHRP 4 Overview of the

More information

Optimizing Rewards and Employee Engagement

Optimizing Rewards and Employee Engagement Optimizing Rewards and Employee Engagement Improving employee motivation and engagement, and identifying the right total rewards strategy to influence workforce effectiveness. Kevin Aselstine, Towers Perrin

More information

Job description - Media Strategy and Planning Manager. Main purpose of job

Job description - Media Strategy and Planning Manager. Main purpose of job Job description - Media Strategy and Planning Manager Main purpose of job Design, develop and maintain a strategic, planned and proactive media approach across Alzheimer s Society, aligned to organisational

More information

Developing Metrics That Drive Growth and Profitability

Developing Metrics That Drive Growth and Profitability Developing Metrics That Drive Growth and Profitability Presenter: Mike Cleland Presented by Bond International Software, Inc. The worldwide leader in staffing and recruiting software. Introduction: The

More information

To influence the success of the commercial real estate industry by advancing the achievements of women.

To influence the success of the commercial real estate industry by advancing the achievements of women. CREW NETWORK STAFF IMPLEMENTATION PLAN 2016 The Staff Implementation Work Plan supports the CREW Network Board s Strategic Plan to jointly combine our staff and volunteer resources to achieve our vision

More information

REQUEST FOR PROPOSAL Branded Content Marketing and Contest Development to Target International Markets

REQUEST FOR PROPOSAL Branded Content Marketing and Contest Development to Target International Markets REQUEST FOR PROPOSAL Branded Content Marketing and Contest Development to Target International Markets Contents Introduction... 1 The RFP Process... 1 Project Timetable... 1 Proposal Submission Guidelines...

More information

Young Professionals Committee (YPC) Job Descriptions

Young Professionals Committee (YPC) Job Descriptions YPC Chair Young Professionals Committee (YPC) Job Descriptions Role: The candidate will provide leadership to the Young Professional Committee and work with all members to ensure the successful administration

More information

Strategic Plan: Relentless Pursuit of Excellence Speed Skating in Canada 2012-2020 (DRAFT)

Strategic Plan: Relentless Pursuit of Excellence Speed Skating in Canada 2012-2020 (DRAFT) Strategic Plan: Relentless Pursuit of Excellence Speed Skating in Canada 2012-2020 (DRAFT) 90 Relentless Pursuit of Excellence Speed Skating in Canada 2012-2020 TABLE OF CONTENTS Page Introduction......

More information

Job Posting Country Manager, Ethiopia

Job Posting Country Manager, Ethiopia Job Posting Country Manager, Ethiopia Closing Date: October 13, 2015 Organization: Region: Work location: Right To Play International East and Southern Africa Ethiopia BACKGROUND: Right To Play is a global

More information

TactiX Strategic Consulting

TactiX Strategic Consulting GLOBAL COMPACT END OF YEAR COMMUNICATION ON PROGRESS REPORT (2009-2011) TactiX Strategic Consulting Building No.19, Al Ma moun Street Waibdeh, P.O.Box 1989 Amman 11118 - Jordan Contact Person Ms. Nadine

More information

Interview Guide for Hiring Executive Directors. April 2008

Interview Guide for Hiring Executive Directors. April 2008 Interview Guide for Hiring Executive Directors April 2008 Introduction This interview guide has been developed to help the Board of Directors of Big Brothers Big Sisters agencies interview candidates for

More information

TORONTO ABORIGINAL SUPPORT SERVICES COUNCIL (TASSC)

TORONTO ABORIGINAL SUPPORT SERVICES COUNCIL (TASSC) TORONTO ABORIGINAL SUPPORT SERVICES COUNCIL (TASSC) Job Posting: JOB POSTING EXECUTIVE DIRECTOR A new position has become available in Toronto for an Executive Director for the Toronto Aboriginal Social

More information

Hiring and Developing Project Managers. PMI New Hampshire Chapter May 18, 2011 Bonnie Cooper, Technology Portfolio Director

Hiring and Developing Project Managers. PMI New Hampshire Chapter May 18, 2011 Bonnie Cooper, Technology Portfolio Director Hiring and Developing Project Managers PMI New Hampshire Chapter May 18, 2011 Bonnie Cooper, Technology Portfolio Director Key Learning Takeaways What to look for in a resume and tips for how to rank project

More information

Consulting Services. Contact Center Consulting

Consulting Services. Contact Center Consulting Consulting Services Contact Center Consulting Ramping Up Citadel s Contact Center to Meet Member Demand Overview Client Profile Citadel Federal Credit Union has served its members in the broader Philadelphia

More information

Job Posting Country Manager, Burundi

Job Posting Country Manager, Burundi Job Posting Country Manager, Burundi Closing Date: Friday, July 17 th 2015 Organization: Region/ Team: Work Location: Right To Play International East and Southern Africa Bujumbura, Burundi BACKGROUND:

More information

THE OPPORTUNITY AND THE ROLE

THE OPPORTUNITY AND THE ROLE THE OPPORTUNITY AND THE ROLE Cystic Fibrosis Canada is seeking an experienced, talented and dynamic bilingual Human Resources professional to join the team in a leadership role as the Executive Director,

More information

YOUR CREDIT UNION PARTNER

YOUR CREDIT UNION PARTNER YOUR CREDIT UNION PARTNER Our focus on you is in everything we do Providing value, solving business challenges and delivering products and services to meet your needs: it s what we do. At CUMIS, we are

More information

DATE: December 11, 2013 REPORT NO. CS2013-145 1.0 TYPE OF REPORT CONSENT ITEM [ ] ITEM FOR CONSIDERATION [ X ]

DATE: December 11, 2013 REPORT NO. CS2013-145 1.0 TYPE OF REPORT CONSENT ITEM [ ] ITEM FOR CONSIDERATION [ X ] CORPORATE SERVICES COMMISSION DATE: December 11, 2013 REPORT NO. CS2013-145 TO: FROM: Chair and Members Human Resources Committee Darryl Lee, General Manager Corporate Services 1.0 TYPE OF REPORT CONSENT

More information

Position Title: Business Development Manager (BDM) Department: Business Development. Reports to: Vice President, Business Development

Position Title: Business Development Manager (BDM) Department: Business Development. Reports to: Vice President, Business Development Position Title: Business Development Manager (BDM) Department: Business Development Reports to: Vice President, Business Development Overall Responsibilities The Business Development Manager is responsible

More information

POSITION NARRATIVE Vice President of Policy & Strategy First 5 LA

POSITION NARRATIVE Vice President of Policy & Strategy First 5 LA BACKGROUND POSITION NARRATIVE Vice President of Policy & Strategy First 5 LA First 5 LA is a leading early childhood advocate organization created by California voters to invest Proposition 10 tobacco

More information

Certified Nonprofit Consultant (CNC)

Certified Nonprofit Consultant (CNC) Certified Nonprofit Consultant (CNC) WHY DO EXECUTIVES SECURE THE CNC CREDENTIAL?...to validate their professional achievements and personal commitment to advance the common good. Certified Fundraising

More information

SMART EVENT MEASUREMENT

SMART EVENT MEASUREMENT SMART EVENT MEASUREMENT MOVING BEYOND SPEND ANALYSIS AND SATISFACTION METRICS Kurt Paben, President, Channel and Employee Loyalty, US 2 / Smart Event Measurement SMART EVENT MEASUREMENT Aimia is a global

More information

CALL FOR APPLICANTS for the CMEA-Appointed Co-Chair for the 2018 International Society of Music Educator s (ISME

CALL FOR APPLICANTS for the CMEA-Appointed Co-Chair for the 2018 International Society of Music Educator s (ISME CALL FOR APPLICANTS for the CMEA-Appointed Co-Chair for the 2018 International Society of Music Educator s (ISME) World Conference on Music Education Toronto 2018 Background The Biennial ISME World Conference

More information

The Canada Impact Investment Fund: A National Fund Proposition to Support Investment in the Social Sector An Overview for Stakeholders

The Canada Impact Investment Fund: A National Fund Proposition to Support Investment in the Social Sector An Overview for Stakeholders The Canada Impact Investment Fund: A National Fund Proposition to Support Investment in the Social Sector An Overview for Stakeholders May, 2011 Prepared by: Thomas Haubenreisser, Invest 4 Impact Introduction

More information

Project Manager Job Descriptions

Project Manager Job Descriptions Promotion Criteria Position Overview Statement Principal Duties and Responsibilities PROJECT MANAGER Admin Level 4 Typically >8 years in increasing responsible IT leadership role; typically managed one

More information

Search Profile. Managing Principal Edmonton

Search Profile. Managing Principal Edmonton Search Profile Managing Principal Edmonton Company Description Since 1989, Colliers Project Leaders (formerly MHPM Project Leaders) has built a solid reputation as an unrivalled, trusted leader of facility

More information

Service Excellence Strategy

Service Excellence Strategy Service Excellence Consolidated report and recommendations SERVE Our standards and commitment to being service-focused and responsive. Contents 3 Executive summary 4 A picture of the future Customer service

More information

The Rocket Model: Characteristics of High Performing Teams

The Rocket Model: Characteristics of High Performing Teams Retail Brand Leadership Team November 2011 The Rocket Model: Characteristics of High Performing Teams Results 4.0 Power Morale 3.4 3.4 Context Context 3.5 3.5 Norms Buy-In 3.0 3.8 Mission Talent 3.6 3.1

More information

Skate Canada - Ontario Section

Skate Canada - Ontario Section Executive Director General: In May 2016, the process to amalgamate the four current Skate Canada Ontario Sections and Skate Ontario, the recognized provincial sport organization (PSO) into one unified

More information

Direct Marketing Officer. MS National Centre, London. Individual Fundraising Manager

Direct Marketing Officer. MS National Centre, London. Individual Fundraising Manager Job Title: Location: Reports to: Direct Marketing Officer MS National Centre, London Individual Fundraising Manager Introduction to MS Society The MS Society is the UK s leading MS charity. Since 1953,

More information

Nature Conservancy of Canada. Position Profile. Vice President, Development & Marketing

Nature Conservancy of Canada. Position Profile. Vice President, Development & Marketing Position Profile Vice President, Development & Marketing Contacts: President: Deborah Legrove Senior Consultant: Linda Samis, Senior Consultant Email: linda@crawfordconnect.com Phone: 416.781.3618 1.0

More information

CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE

CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE CERTIFICATIONS IN HUMAN RESOURCES» HRMP HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE HRMP EXAM CONTENT OUTLINE AT-A-GLANCE HRMP EXAM WEIGHTING BY FUNCTIONAL AREA:» HR as a Business

More information

Human Resources Management Program Standard

Human Resources Management Program Standard Human Resources Management Program Standard The approved program standard for Human Resources Management program of instruction leading to an Ontario College Graduate Certificate delivered by Ontario Colleges

More information

GENERAL MANAGER ROLES AND RESPONSIBILITIES

GENERAL MANAGER ROLES AND RESPONSIBILITIES EFFECTIVE: 30 October 2012 SUPERSEDES: 16 March 2011 AUTHORITY: Council RATIFIED BY: Council 24 October 2012 Executive Council 30 October 2012 RELATED DOCUMENTS: By-Law #1 PAGE 1 of 9 of UNIVERSITY STUDENTS

More information

REQUEST FOR SERVICES Marketing Project Manager. What s Cooking Bracebridge

REQUEST FOR SERVICES Marketing Project Manager. What s Cooking Bracebridge REQUEST FOR SERVICES Marketing Project Manager What s Cooking Bracebridge Contents Introduction... 1 Proposal Submission Guidelines... 2 Executive Summary... 3 The Opportunity... 3 Objective... 3 Reports

More information

B408 Human Resource Management MTCU code - 70223 Program Learning Outcomes

B408 Human Resource Management MTCU code - 70223 Program Learning Outcomes B408 Human Resource Management MTCU code - 70223 Program Learning Outcomes Synopsis of the Vocational Learning Outcomes* The graduate has reliably demonstrated the ability to 1. contribute to the development,

More information

Reinventing Your Sales Organization

Reinventing Your Sales Organization Reinventing Your Sales Organization Is your cost of sales up? Is sales productivity down? Are you wondering if you have the right people with the right stuff? Maybe it s time to retool your sales organization.

More information

Shaping Effective Nonprofit Boards. Dr. Richard Leblanc Associate Professor and Board Advisor March 6, 2012

Shaping Effective Nonprofit Boards. Dr. Richard Leblanc Associate Professor and Board Advisor March 6, 2012 Shaping Effective Nonprofit Boards Dr. Richard Leblanc Associate Professor and Board Advisor March 6, 2012 Board Recruitment, Development and Assessment Framework Board Structure Board Tasks Board Effectiveness?

More information

JOB DESCRIPTION ALUMNI DEVELOPMENT COORDINATOR

JOB DESCRIPTION ALUMNI DEVELOPMENT COORDINATOR JOB DESCRIPTION ALUMNI DEVELOPMENT COORDINATOR INCUMBENT: DIVISION: Community Relations GROUP: SSA DEPARTMENT: Development CLASSIFICATION: Level 9 DATE REVIEWED: June, 2006 SUMMARY STATEMENT: The Alumni

More information

Available Candidates April 2016

Available Candidates April 2016 Direct Marketing Available Candidates April 2016 1150527 Melbourne Skilled DM executive with experience in commercial and NFP. Solid commercial experience in customer relationship marketing conceptualising,

More information

Social Impact Exchange Contribution Center. Include a multi-year plan (minimum 2-3 year projections) that shows the following:

Social Impact Exchange Contribution Center. Include a multi-year plan (minimum 2-3 year projections) that shows the following: The organization's growth plan/business plan/scaling plan: Include a multi-year plan (minimum 2-3 year projections) that shows the following: 1) Growth and outcome targets and strategies Growth Targets:

More information

HOW TO MAKE YOUR STRUCTURED FINANCIAL PLAN; My Wealth Management Solution

HOW TO MAKE YOUR STRUCTURED FINANCIAL PLAN; My Wealth Management Solution HOW TO MAKE YOUR STRUCTURED FINANCIAL PLAN; My Wealth Management Solution Rob McClelland HBA, R.F.P., CFP SENIOR FINANCIAL PLANNER Vice President Branch Owner rmcclelland@assante.com Mike Connon BSc.,

More information

Vermont Public Radio Job Description Director of Development

Vermont Public Radio Job Description Director of Development Job Title: Director of Development Department: Development Reports To: President & CEO FLSA Status Exempt Prepared Date: July 7, 2009 Revised DATE: Approved By: Approved Date: SUMMARY Vermont Public Radio

More information

ASAP Certification Examination Preparation Guide

ASAP Certification Examination Preparation Guide ASAP Certification Examination Preparation Guide CA-AM Certification of Achievement-Alliance Management CSAP Certified Strategic Alliance Professional May 24, 2011 ASAP Certification Examination Preparation

More information

"Increasing the profits of the companies that pay for their employees to attend our seminars"

Increasing the profits of the companies that pay for their employees to attend our seminars Seminar Title: Duration: Fundamentals of Sales Management 3 Days Price: $2,695 Why Seminars by The Taylor Group? We have designed all of our seminars to focus on only one, key, objective: "Increasing the

More information

C200 Membership Portfolio

C200 Membership Portfolio C200 Membership Portfolio Amy O Keeffe, Director, Membership 980 North Michigan Avenue Suite 1575 Chicago, Illinois 60611 7540 Phone (312) 255 0296 Fax (312) 255 0789 aokeeffe@c200.org Mission Statement

More information

20701 Manhattan Place, Torrance, CA 90501 USA 310-518-2380 www.amag.com

20701 Manhattan Place, Torrance, CA 90501 USA 310-518-2380 www.amag.com Overview: AMAG Technical Services provides a variety of solutions including but not limited to technical support, training and professional services. Technical Services delivers these services through

More information

Vice President, Marketing

Vice President, Marketing Vice President, Marketing California Coast Credit Union takes pride in promoting financial prosperity to our members while continuously delivering stellar service! We are passionate about cultivating relationships

More information

WRITING A SUCCESSFUL REQUEST FOR PROPOSAL FOR ASSOCIATION MANAGEMENT SERVICES

WRITING A SUCCESSFUL REQUEST FOR PROPOSAL FOR ASSOCIATION MANAGEMENT SERVICES WRITING A SUCCESSFUL REQUEST FOR PROPOSAL FOR ASSOCIATION MANAGEMENT SERVICES In this guide, I am happy to share with you what I've learned about developing a request for proposal (RFP) that will attract

More information

MANAGING THE EMPLOYEE LIFECYCLE

MANAGING THE EMPLOYEE LIFECYCLE MANAGING THE EMPLOYEE LIFECYCLE Current Position Jose Laurel Experience & Expertise 16 years experience in management, operations, marketing and international commerce Prior to G&A, served as country manager

More information

January 2016. Communications Manager: Information for Candidates

January 2016. Communications Manager: Information for Candidates January 2016 Communications Manager: Information for Candidates Thank you for expressing interest in the role of Communications Manager. We have compiled this information pack to tell you more about The

More information

GROWING REVENUES In A Cloud Services Business

GROWING REVENUES In A Cloud Services Business GROWING REVENUES In A Cloud Services Business By Steve Lanchak, Former SVP at HCL and currently a Strategic IT consultant Having spent over 25 years building and leading professional services teams in

More information

Legal Duties of a Nonprofit Board

Legal Duties of a Nonprofit Board Legal Duties of a Nonprofit Board According to nonprofit corporation law, a board member should meet certain standards of conduct and attention to his or her responsibilities to the organization. These

More information

January 2016. Brand and Campaigns Executive: Information for Candidates

January 2016. Brand and Campaigns Executive: Information for Candidates January 2016 Brand and Campaigns Executive: Information for Candidates Thank you for expressing interest in the role of Brand and Campaigns Executive. We have compiled this information pack to tell you

More information

Strategic Long Range Plan. BOMA Ottawa Committees

Strategic Long Range Plan. BOMA Ottawa Committees 201-201 Strategic Long Range Plan BOMA Ottawa Vision -- BOMA Ottawa, as the voice of the commercial real estate industry in the National Capital area, is the recognized advocate of building owners and

More information

Opportunity Profile. Vice President, Information Technology

Opportunity Profile. Vice President, Information Technology Opportunity Profile Vice President, Information Technology THE ORGANIZATION COAST CAPITAL SAVINGS CREDIT UNION Coast Capital Savings (CCS) is Canada s largest credit union by membership, owned by its 522,000

More information

Consulting Services. Debit and Checking Consulting

Consulting Services. Debit and Checking Consulting Consulting Services Debit and Checking Consulting Baxter Credit Union Reaches for Higher Performance Overview Client Profile Based in Vernon Hills, IL, Baxter Credit Union (BCU) is one of the largest credit

More information

Razorfish Customer Experience Innovation Series: Disrupt Yourself

Razorfish Customer Experience Innovation Series: Disrupt Yourself Razorfish Customer Experience Innovation Series: Disrupt Yourself 02 Disrupt Yourself The Trend Disrupt Yourself Customer experience is the next competitive battleground for differentiation. Need proof?

More information

CSR / Sustainability Governance and Management Assessment By Coro Strandberg Principal, Strandberg Consulting www.corostrandberg.

CSR / Sustainability Governance and Management Assessment By Coro Strandberg Principal, Strandberg Consulting www.corostrandberg. Introduction CSR / Sustainability Governance and Management Assessment By Coro Strandberg Principal, Strandberg Consulting www.corostrandberg.com June 2015 Companies which adopt CSR or sustainability 1

More information

GENERAL MANAGER ROLES AND RESPONSIBILITIES

GENERAL MANAGER ROLES AND RESPONSIBILITIES EFFECTIVE: 05 December 2012 SUPERSEDES: 16 March 2011 AUTHORITY: Council RATIFIED BY: Council 24 October 2012 Executive Council 30 October 2012 RELATED DOCUMENTS: By-Law #1 PAGE 1 of 9 of UNIVERSITY STUDENTS

More information

BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY POSITION DESCRIPTION. Vice President, Human Resources and People Development

BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY POSITION DESCRIPTION. Vice President, Human Resources and People Development BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY POSITION DESCRIPTION POSITION: DEPARTMENT: REPORTS TO: Manager, Total Compensation and Analytics Human Resources Vice President, Human Resources and People Development

More information

Design for Hybrid Agile Adoption

Design for Hybrid Agile Adoption Design for Hybrid Agile Adoption (An Enterprise Agile framework to execute Agile Projects in an Onsite-Offshore and Outsourced Environment) By Upadrista 1 Abstract: A very systematic and authoritative

More information

Job Title: EPIC Consulting Practice Director. Organization Name: Innovative Healthcare Solutions, Inc. About the organization:

Job Title: EPIC Consulting Practice Director. Organization Name: Innovative Healthcare Solutions, Inc. About the organization: Job Title: EPIC Consulting Practice Director Organization Name: Innovative Healthcare Solutions, Inc. About the organization: Innovative Healthcare Solutions, Inc. (IHS) was founded in 2000 as a healthcare

More information

1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION

1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION 1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION (i) CHIEF MANAGER - COMPENSATION AND BENEFITS, AND HR ADMINISTRATION (Grade KRA 7 ) JOB DESCRIPTION FORM Date: Kenya Revenue Authority

More information

Retail Banking. Jill Wyman & Jill Stanton. EVPs & Co-Chief Retail Banking Officers. Investor Day August 15, 2012

Retail Banking. Jill Wyman & Jill Stanton. EVPs & Co-Chief Retail Banking Officers. Investor Day August 15, 2012 Retail Banking Jill Wyman & Jill Stanton EVPs & Co-Chief Retail Banking Officers Investor Day August 15, 2012 Retail Banking Retail Summary: 122 sales centers (1) 153 ATMs $3.6 billion in deposits $1.1

More information

SHERRI MARTENS-CURTIS

SHERRI MARTENS-CURTIS SHERRI MARTENS-CURTIS 3272 Virginia Street Miami, FL 33133 Cellular: 786-525-4328 E-mail: sherrimartenscurtis@gmail.com PROFILE Versatile and forward-looking professional with entrepreneurial vision, experience,

More information

PRESIDENT AND VICE- PRESIDENT RESPONSIBILITIES

PRESIDENT AND VICE- PRESIDENT RESPONSIBILITIES EFFECTIVE: 05 December 2012 SUPERSEDES: NONE AUTHORITY: Council RATIFIED BY: RELATED DOCUMENTS: By-Law #1 Executive Officer Accountabilities and Discipline Process PAGE 1 of 7 of UNIVERSITY STUDENTS COUNCIL

More information

SEARCHLIGHT RECRUITMENT

SEARCHLIGHT RECRUITMENT Position Specification Luminato, Toronto s Festival of Arts & Creativity POSITION LOCATION CORPORATE WEBSITE REPORTS TO Vice President, Fundraising Toronto, Ontario http://www.luminato.com CEO THE COMPANY

More information

Business Intelligence and Strategic Choices

Business Intelligence and Strategic Choices Business Intelligence and Strategic Choices Walter Cunningham Paul McNamara BenchMark Consulting International Introduction In the preceding article in this series, strategy was defined as a series of

More information

CRM Excellence Award Winner: BCAA

CRM Excellence Award Winner: BCAA Case Studies, A. Sarner Research Note 5 December 2002 CRM Excellence Award Winner: BCAA A project to capture and consolidate member data grew into a winning customer relationship management initiative

More information

Join our growing network of successful HVAC partners.

Join our growing network of successful HVAC partners. Join our growing network of successful HVAC partners. We re personal climate experts - and neighbours. We re here to help your business succeed. Achieve success in today s marketplace The HVAC industry

More information

Home Builders Association of Mississippi Position Description

Home Builders Association of Mississippi Position Description Home Builders Association of Mississippi Position Description Title: Executive Vice President Purpose: The Executive Vice President is responsible for the successful leadership and management of the organization

More information

2013-2015 INFORMATION

2013-2015 INFORMATION 2013-2015 INFORMATION TECHNOLOGY DEPARTMENT STRATEGICTRATEGIC PLANLAN www.nd.gov/itd OUR MISSIONISSION To provide leadership and knowledge to assist our customers in achieving their mission through the

More information

REQUEST FOR PROPOSAL Stakeholder Workshop Series Google Analytics and Trip Advisor

REQUEST FOR PROPOSAL Stakeholder Workshop Series Google Analytics and Trip Advisor REQUEST FOR PROPOSAL Stakeholder Workshop Series Google Analytics and Trip Advisor Contents Introduction... 1 The RFP Process... 1 Project Timetable... 1 Proposal Submission Guidelines... 2 Restrictions

More information

Leveraging Demographic Data Essential for Taking Advantage of Market Opportunities. By Mary Lou Kolodziej Practice Manager, FIS Consulting Services

Leveraging Demographic Data Essential for Taking Advantage of Market Opportunities. By Mary Lou Kolodziej Practice Manager, FIS Consulting Services Leveraging Demographic Data Essential for Taking Advantage of Market Opportunities By Mary Lou Kolodziej Practice Manager, FIS Consulting Services Leveraging Demographic Data Essential for Taking Advantage

More information

Finance Division. Strategic Plan 2014-2019

Finance Division. Strategic Plan 2014-2019 Finance Division Strategic Plan 2014-2019 Introduction Finance Division The Finance Division of Carnegie Mellon University (CMU) provides financial management, enterprise planning and stewardship in support

More information

13 th Annual General Meeting

13 th Annual General Meeting 13 th Annual General Meeting Meet the Candidates You can hear from the candidates in the 2016 Board of Director Election by attending the Meet the Candidates webinar on Tuesday, May 3, 2016 from 3:00 pm

More information

Interview: Immediately Start: Immediately

Interview: Immediately Start: Immediately Candidate Number: 864107 Position Sought: Availability: Rate: Finance Business Partner / Finance Manager Interview: Immediately Start: Immediately Negotiable Key Skills: Association of Chartered Certified

More information

Photographs of spokespeople can be made available in a variety of formats upon request.

Photographs of spokespeople can be made available in a variety of formats upon request. MEDIA BACKGROUNDER TABLE OF CONTENTS About Northern Credit Union 2 Quick Facts 3 Credit Union Firsts 3 Our Vision And Values 4 Northern Credit Union History 5 Locations 5 Executive Team 6 Northern In The

More information

SUNOVA CREDIT UNION BRAND STRATEGY

SUNOVA CREDIT UNION BRAND STRATEGY SUNOVA CREDIT UNION BRAND STRATEGY A collaboration by Sunova employees and members Collated by the Sunova Marketing Department Introduction What is a brand? Our brand is our promise to our members and

More information

Sales Performance Improvement

Sales Performance Improvement Sales Performance Improvement The CappcoPartners team manage and improve revenue generation processes by fine tuning the value proposition, implementing demand creation campaigns which drive quality leads

More information

GE Capital The Net Promoter Score: A low-cost, high-impact way to analyze customer voices

GE Capital The Net Promoter Score: A low-cost, high-impact way to analyze customer voices GE Capital The Net Promoter Score: A low-cost, high-impact way to analyze customer voices The Net Promoter Score: A low cost, high impact way to analyze customer voices GE Capital s Net Promoter survey

More information

Senior Manager of Direct Marketing and Communications

Senior Manager of Direct Marketing and Communications Senior Manager of Direct Marketing and Communications Engineers Without Borders Canada is a vibrant community working to create fundamental change toward access to safe water and economic opportunity for

More information

THE FINTECH DISRUPTION IS IT A THREAT OR AN OPPORTUNITY?

THE FINTECH DISRUPTION IS IT A THREAT OR AN OPPORTUNITY? CONNECT LEARN GROW #AMAevents AMA Toronto Chapter Presents: THE FINTECH DISRUPTION IS IT A THREAT OR AN OPPORTUNITY? Tuesday, September 13, 2016 MODERATOR: CRAIG HANEY Director Corporate Innovation, Communitech

More information

Module Three. Connected CRM Enterprise Transformation

Module Three. Connected CRM Enterprise Transformation Module Three Connected CRM Enterprise Transformation 1 Any organization can become more customer focused. It s just harder sometimes Product-centric P&L/Decision Segment-centric P&L/Decision Channel-centric

More information

SAMPLE JOB DESCRIPTIONS

SAMPLE JOB DESCRIPTIONS SAMPLE JOB DESCRIPTIONS In this section we have provided a number of sample job descriptions. We hope that they will provide you with guidance as you develop job descriptions(s). Level Title Page Consultant

More information

Strategic Leadership and

Strategic Leadership and Chapter 11 Strategic Leadership and Change Management Chapter 11 Learning Outcomes Discuss the role of strategic leadership in the strategic management process. Describe the relevance of analyzing the

More information

What makes a good Governing Body

What makes a good Governing Body What makes a good Governing Body Karina Carter Chair of Governors Stretford High School Longsight Community Primary School karinacarter@hotmail.co.uk Manchester Made Me Skills Knowledge Socialisation Aspiration

More information