FUJITSU Software Enterprise Service Catalog Manager V16 Introduction. Just-add-water FUJITSU ISV Cloud Program. February 2016 Fujitsu Limited

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1 FUJITSU Software Enterprise Service Catalog Manager V16 Introduction February 2016 Fujitsu Limited Just-add-water FUJITSU ISV Cloud Program

2 Contents Challenges in the Cloud Product Overview Key Features and Benefits Use Cases / References 2

3 Challenges in the Cloud 3

4 Challenges in the Cloud SaaS Offerings Internal Services IaaS & Managed Servers Consume Consume Supply Consume Supply ENTERPRISE DEPARTMENT DEVELOPMENT DEPARTMENT IT DEPARTMENT Today, companies face the following challenges: How to offer an easy-to-use self-service portal for IT services? How to guarantee IT governance? How to control the purchase and usage of services? How to control the costs for IT services and software? Customer Service? Governance? Control? Cost Transparency? CIO 4

5 Needs of Service Providers and CIOs Service Provider s Challenges How to achieve visibility and market positioning for my offering? How to provide simplest possible service booking and provisioning? CIO s Challenges How to ensure interoperability and compatibility of my offering with other solutions? How How to make offerings fit together and fit the process of my corporation? How to efficiently manage access rights to all services used within my corporation? How to allow new offerings to be tested in a controlled environment? 5

6 Product Overview 6

7 Deliver Cloud Services With This Product IT DC & OPERATIONS CIO Business User Let me supply services with low effort Let me keep transparency and enable business user with new cloud services Let me easily find, consume and control cloud service offerings Standardize IT offering and automate its delivery 7

8 Fujitsu Enterprise Store (ESS) BUSINESS USER Let me easily find, consume and control cloud service offerings CIO Let me keep transparency and enable business with new cloud services External & Legacy Apps Private & Public Infrastructure Let me supply services with low effort IT DEVELOPMENT PaaS Link Business and IT 8

9 Open Source Version is Available Customer can download and use the software for free Support, maintenance and professional services can be purchased at Fujitsu Subscription from Q Classic license and support model until then Existing customer will be migrated

10 Key Features and Benefits 10

11 Key Features 1 Service portal Single, flexible solution store experience to business users Offer cloud services within an interactive service catalog Create and manage service catalogs Supplier portal 2 Build, govern and support a hybrid cloud service-based ecosystem Define service offerings including flexible price models Provide customization features to brand service catalogs Account and subscription management 3 4 Manage individual users, accounts, roles, and logins Provide account management capabilities for departments Single sign-on Metering and auditing Collect data based on usage of services as a basis for billing and reporting Create invoices and reports for service users 11

12 Components USER PORTALS BRAND IDENTITY ACCOUNT Customer & administration portals Layout customization for the own branded customer portal User management, single sign-on & access control Handling individual users, accounts, roles, and logins PROCESS CONTROL TENANT PROVISIONING Integrate organizationspecific processes Provisioning service instances REPORTING SERVICE PROVISIONING Offer comprehensive reports for providers & service users Provision user access to services PAYMENT Invoice creation & reporting for service users BILLING Collect billing data for the creation of customer invoices EVENT Record events to support metering and auditing SUBSCRIPTION Managing service subscriptions 12

13 Consumer View Using Services 5 SERVICE CONSUMER Manage users and accounts 2 Subscribe to and use services 4 3 Terminate Services ACCOUNT SUBSCRIPTION BILLING AND PAYMENT SOLUTION STORE PORTAL SERVICE PROVIDER 1 Manage market offerings Pay Services REPORTING 13

14 Service Provider View - Managing Services CUSTOMER ORGANIZATION SOLUTION STORE OWNER TECHNOLOGY PROVIDER 2 Publish technical service definition 1 Implement chosen integration APIs ACCOUNT BRAND TECHNICAL SERVICE PROVISIONING IDENTITY SOLUTION STORE PORTAL SUBSCRIPTION BILLING SERVICE PROVISIONING TENANT PROVISIONING REPORTING SERVICES PAYMENT COLLECTION MARKETABLE SERVICE PROVISIONING EVENT SERVICE PROVIDER 4 Collect revenue 3 Create market offerings IDENTITY SERVICE PROVISIONING SERVICE EVENT SERVICE SERVICE (IaaS, PaaS, SaaS) 14

15 Key Benefits 1 Platform for Various Solution Stores Service Provider Store (public cloud service portal) Enterprise Store (a company s solution store in the private cloud) Fujitsu Cloud Integration Platform (Fujitsu s IT solution store) 2 Transparency of IT Solution Landscape Perfect, yet flexible, cost transparency of IT usage Transparent, yet flexible, authorization processes for new service portal users Cost Savings 3 4 Rapid deployment to new users, no lengthy provisioning Easy right-sizing and de-provisioning of production resources Immediate reaction to shifts in usage patterns (e.g. re-org) Company-wide Standardization of Application Layer One-stop self-service portal for subscribing to IT services Easy deployment of new applications as services 15

16 Use Cases / References 16

17 Use Case - Private Services Service Provider Enterprise Central IT SOLUTION STORE OWNER Manage Enterprise Store ISV SERVICE SUPPLIER Publish License Payment Internal Services Consume Payment Allows CIOs to easily integrate, manage and offer distributed Development Department Enterprise Department internal services Enables CIOs to ensure IT governance and control usage and DEVELOPER SERVICE CONSUMER costs for IT services 17

18 Use Case - Public Services Service Provider Enterprise Central IT SOLUTION STORE OWNER Manage Service Provider Store Consume External customer ISV SERVICE SUPPLIER Publish Payment SERVICE CONSUMER License Payment Internal Services Development Department Allows CIOs to easily integrate, manage and offer distributed external services Enables CIOs to ensure IT governance and control usage and costs for IT services DEVELOPER 18

19 Integrations Part of CT-MG Fujitsu ServerView Resource Orchestrator Fujitsu OpenStack Services Fujitsu Systemwalker Runbook Automation Amazon Web Services Microsoft Azure Project-Specific on Request VMware ESXi / vsphere 4.x, 5.x VMware vcloud Hybrid Service Microsoft Hyper-V IBM Pureflex HP CloudSystem Matrix Oracle VM Manager Citrix XenApp Microsoft Exchange Oracle Glassfish PostgreSQL VMware Desktop Salesforce.com Symantec end-user-protect Any virtualized App (via Citrix, VMware, PCS) Any mobile App (via Mobile Device Management, e.g. Good, Citrix) Any Web-based App 20

20 Reference Case - Private Services IaaS Services Challenge Need to manage a number of distributed and independent VMware islands Lack of standardization Need to have short-term delivery and self-service Solution Enterprise Store, installed on premise Provisioning of virtual machines, e.g. VMware Provisioning of applications, e.g. LAMP stack Integrated multiple distributed VMware ESX cluster Extensions for automated customercompliant server name generation, IP address pooling, existing VM import, MS AD login, MS AD domain handling, approval 21

21 Reference Case - Public Services Rapid Service Delivery Biometric Identity Services (on Private IaaS) Cloud Delivery Cloud Consumer Challenge Hugh time effort of manual service delivery Requirement for cost control No consistent user management Solution Rapid and automated provisioning Transparent cloud service usage Flexible models for cost calculation Secure role-based access model Improved user experience 22

22 Reference Case University Fujitsu Private Cloud Stack Challenge Lifecycle management (booking, prolongation, termination) of > 300 VMs per year for research & education with no extra system admins Keeping track of IaaS usage and costs Cloud Self-Service Virtual Servers Solution Enterprise Solution Store, installed on top of Fujitsu private cloud (Fujitsu Server, NetApp, VMware vcenter) Automated provisioning of standardized virtual machines (Windows, Linux) Automated lifecycle management (prolongation, termination) Compute Network Storage 23

23 VISIT 2010 Fujitsu Forum Europe

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