PMC104 A Comprehensive Introduction to Process Modeling and Business Process Blueprinting SAP AG

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1 PMC104 A Comprehensive Introduction to Process Modeling and Business Process Blueprinting SAP AG

2 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP AG. All rights reserved. 2

3 Agenda Business Process Management Big Picture Business Process Modeling Demo Business Process Blueprinting Key Points to Remember 2011 SAP AG. All rights reserved. 3

4 Business Process Mangement I Everything together is Business Process Management 2011 SAP AG. All rights reserved. 4

5 Modeling Purpose What How Execute I need a new office building for my 300 employees Green building standards Futurisitc architecture representing our innovative business 5 Mio. Budget Needs to be ready by 2013 I need to come up with a constructional drawing and an execution plan that serves as a basis for discussions with the owner Is blueprint for the builders Considers ISO standards Plan for 20 toilets Be in budget We need to provide a detailed execution plan Do the cost calcution Do material calculation and supply planning Piping & fitting Consider workplace safety and standards 2011 SAP AG. All rights reserved. 5

6 Who needs to be involved? Scenario 1: Simple Repair Works Shingles need to be replaced after a storm damage. Direct interaction between house owner and builder since damage is confined and no complex/costly measures are needed. Scenario 2: Complex Reconstruction Works Complete house renovation from the ground up. House owner seeks for architect s advice on most effective measures and state-of-the-art knowledge. Trusts in the architect s network of skilled builders. Wants the architect to oversee renovation works and lead detailed functional /technical discussions with the builders SAP AG. All rights reserved. 6

7 Business Process Management II 2011 SAP AG. All rights reserved. 7

8 Agenda Business Process Management Big Picture Business Process Modeling Demo Business Process Blueprinting Key Points to Remember 2011 SAP AG. All rights reserved. 8

9 Assumptions and Boundary Conditions In Scope We talk about Solution Manager ( blueprint ) projects and its associated hierarchy of Business Scenario, Business Process and Business Process step We refer to the BPMN 2.0 specification for visualizing Business Process Flow models. (focus is, given we have the set of BPMN 2.0 elements which shapes best fit our visualization needs) From a BPMN perspective, we deal with private executable processes and private non-executable processes If a swimlanes-like notation is used (e.g., a Collaboration) then a private Business Process will be contained within a single Pool. The Process flow is therefore contained within the Pool and cannot cross the boundaries of the Pool. The boundary of a process is a Pool We use Groups as a visual decorator for categorizing various entities 2011 SAP AG. All rights reserved. 9

10 Hierarchy of Solution Manager blueprint projects A Business Scenario is a set of processes that define a business task in a comprehensive and selfcontained manner. A Process is a set of logically related activities performed to achieve a business outcome. Business Scenario (Procure-to-Pay) Process (Purchase Requisitioning) A Process Step is an elementary activity performed to accomplish a process. Process Step (Create Purchase Requisition) 2011 SAP AG. All rights reserved. 10

11 General Characteristics of blueprint content Context-Driven Scenario Flow (Process chains): end-end sequence of several Business Processes Related to a company s business unit, a central function and it can also involve business partners from other companies Requires one ore more SAP components and possibly non-sap software Process Flow: end-end sequence of several Business Process Steps Can run across several SAP components and possibly non-sap software May occur in one or more Business Scenarios Process Steps : elementary activity performed to accomplish a process Is carried out by the user or the system Runs in only one software component Is relevant to implementation and/or operation Re-usable Building Block 2011 SAP AG. All rights reserved. 11

12 BPMN 2.0 Model Types In Business Process Blueprinting we are primarily interested in Process and Collaboration from BPMN Process 2 Collaboration 3 Conversation 4 Choreography 2011 SAP AG. All rights reserved. 12

13 BPMN 2.0 conformance: Descriptive We find the Basic set of BPMN 2.0 elements adequate and elegant for expressing the semantics of SAP Solution Manager content (business scenario, business process, business process step) in a homogeneous way 2011 SAP AG. All rights reserved. 13

14 Mapping BPMN 2.0 to BPB Category Sub category BPMN 2.0 Scenario BPMN Collaboration Diagram Flow objects Events Start event Start event Start event Process BPMN Process Diagram Intermediate event Intermediate event Intermediate event End event End event End event Custom Extensions Activities Activity Process step Process step Human Process step, Automated Process step Sub Process Composite Process Composite Process Gateways Gateway Gateway (unspecified) Gateway (unspecified) Exclusive Gateway Exclusive Gateway Exclusive Gateway Parallel Gateway Parallel Gateway Parallel Gateway Data Data Objects Data Object Business Object Business Object Connecting objects Sequence Flows Sequence Flow Flow (unspecified) Flow (unspecified) Swimlanes Pool Pool Process Default Pool (not visible) Artifacts Group Group Category: Business partner Category: Logical Components Text Annotation Text Annotation Annotation 2011 SAP AG. All rights reserved. 14

15 Proposal for Scenario Modeler Black Box default view of Scenario Modeler. Can be expanded to show White box (details of pool) Business Process A Business Process B Mapped to Business Process Business Process C Expand to view Process details To use Pools as Business Processes. We can use the concept of a toggle between a black box pool and white box pool to switch between non-details and details view Message Flows for communication between Business Processes 2011 SAP AG. All rights reserved. 15

16 Agenda Business Process Management Big Picture Business Process Modeling Demo Business Process Blueprinting Key Points to Remember 2011 SAP AG. All rights reserved. 16

17 Demo Business Process Blueprinting 2011 SAP AG. All rights reserved. 17

18 Agenda Business Process Management Big Picture Business Process Modeling Demo Business Process Blueprinting Key Points to Remember 2011 SAP AG. All rights reserved. 18

19 Key Points to Remember Business Process Blueprinting approach Opens ALM content for non-alm use cases Unifies I/O and AGS/Solution Manager on a common notation (BPMN) and semantics Perfectly fits into ASAP and BPM methodologies Business Process Blueprinting architecture Built as ABAP Add-On and RCP client (SAP Solution Manager as first shipment vehicle) Based on flexible REST architecture Graceful content handling minimal assumptions on content structures 2011 SAP AG. All rights reserved. 19

20 Thank You! Contact information: Wulff-Heinrich Knapp Director Product Management Repositories and Modeling Tools, Integration/Orchestration SAP AG

21 Business Process Management today An assessment of the BPM Anatomy

22 Business Process Management today An assessment of the BPM Anatomy METHODOLOGY & GOVENANCE IMPLEMENTATION TOOLS SKILLS & MINDSET Process Orchestration by leveraging process based pre-built assets ASAP 7 provides a proven, comprehensive, repeatable and rich implementation methodology to streamline projects including governance frameworks Solution Manager, BPM Technology (Business to Model and Modeling to execution) PROCESS BASED IMPLEMENTATION CONTENT TRAINING Content Packages: ASAP Business Add-ons, Rapid Deployment Solution and Content Component: Solution Manager content, Best Practice. Educatio:ASA380, TBPM10, TBPM20, SOA200, EA100, VD100, OCM100, TEC001...Associate and Professional Certifications: Project Management, BPX, EA, TEC... COMMUNITY AND ENABLEMENT SAP Modelling Handbook External BPM Webinars

23 The process lifecycle and the BPM technology Mark du har et bedre billede 2011 SAP AG. All rights reserved. 23

24 The integrated governance 2011 SAP AG. All rights reserved. 24

25 Future Trends for Business Process Management within an SAP environment Better integration between the strategy model and the operational model

26 Better integration between the strategy model and the operational model Linking Strategy to Operations: Process Models and Innovation by David P. Norton and Randall H. Russell 2011 SAP AG. All rights reserved. 26

27 Future Trends for Business Process Management within an SAP environment Better integration between BPM and Enterprise Architecture

28 Mark s slide(s) 2011 SAP AG. All rights reserved. 28

29 Future Trends for Business Process Management within an SAP environment Increase the use of BPM technology which is based on one integrated landscape

30 SAP Business Process Blueprinting - SAP Solution Manager 7.1 Best-in-Class usable RCP Client providing Graphical modeling capabilities New Business Process Blueprinting RCP Client Classic SAPGUI Co-existence of Classic SAPGUI and new RCP client RESTful Services Model Federation SAP Solution Composer Server Open Interface to provide and retrieve model data BPR Project Directory Solution Directory Federation of BPR, Project Directory, SAP Solution Maps and SOA Content Modeling of Non-SAP and SAP Processes

31 Business Blueprint Definition Process Program Management Business Process Expert System Administrator Quality Manager Open Blueprint from Solution Manager Navigate Blueprint Search and Takeover from BPR Edit and Save Blueprint in BPL Publish & Revert Use Information Sources

32 Open Blueprint from Solution Manager 1. Click Open an existing business blueprint 2. Select from the list of existing projects or- 3. Search Millers Communication Company 4. Business blueprint is displayed

33 Business Blueprint Definition Process Program Management Business Process Expert System Administrator Quality Manager Open Blueprint from Solution Manager Navigate Blueprint Search and Takeover from BPR Edit and Save Blueprint in BPL Publish & Revert Use Information Sources

34 Navigate Blueprint 1. Move Mouse pointer over Business Scenarios. Click Expand from the speed buttons 2. Expand Lead and Opportunity Management to see the list of Business Processes, Organization Units and Master Data 3. Click General Documentation in the Properties panel below to access reference documentation on the Leads and Opportunity Management Business Scenario

35 Navigate to Business Process (I) 1. Alternatively, you can navigate to the list of Business Processes by opening the Business Process tab 2. Get an overview on the list of Business Processes in the Leads and Opportunity Management Scenario 3. Click on Opportunity Processing in CRM 4. Click General Documentation to access the reference documentation on the Opportunity Processing in CRM Business process

36 Navigate to Business Process (II) 1. Access the Documentation for Leads and Opportunity Management Business Process 2. Click on Logical Components tab to see an overview on the list of logical components maintained for that particular Business Process 2011 SAP AG. All rights reserved. 36

37 Business Blueprint Definition Process Program Management Business Process Expert System Administrator Quality Manager Open Blueprint from Solution Manager Navigate Blueprint Search and Takeover from BPR Edit and Save Blueprint in BPL Publish & Revert Use Information Sources

38 Search and Takeover from BPR 1. Find additional relevant Business Processes by typing in the Search box and clicking on Search 2. Right Click on Lead Creation by Channel Partner Business Process and click on Documentation 3. Access the Documentation 4. If the Process fits with the overall Business Scenario, drag and drop the Business Process from the search results into the list of Business Processes. Save. Note: BPR is SAP s Business Process Repository

39 Business Blueprint Definition Process Program Management Business Process Expert System Administrator Quality Manager Open Blueprint from Solution Manager Navigate Blueprint Search and Takeover from BPR Edit and Save Blueprint in BPL Publish & Revert Use Information Sources

40 Edit blueprint (I) 1. Click on Opportunity Processing in CRM Business Process 2. Navigate from the Overview tab to the Process Flow 3. The generated BPMN diagram is now ready for editing 4. Toggle to Edit mode

41 Edit blueprint (II) 1. Select from the Palette on the right, Process Step element 2. Drag and Drop the Process Step into the CRM Server pool 3. Name the Process as Self Service Request 4. Draw a connection from Create opportunity to the new Self Service Request 5. Save changes

42 Edit blueprint (III) 1. Navigate to the overview tab of the business process Opportunity Processing in CRM 2. Click section Description 3. Toggle to Edit mode 4. Enter a description of changes which were modeled previously in the Process Flow editor 5. Save changes

43 Publish Blueprint to Solution Manager 1. Select Publish from the Tool Menu 2. Confirm and Click on OK 3. The modified Blueprint is successfully published in to Solution Manager

44 Revert Blueprint from Solution Manager 1. Alternatively, you can use the File menu to select the actions. In this case, Revert 2. Confirm and click on OK 3. Takeover and Descriptions modifications are undone, and the last-but-one state in the Solution Manager database is valid.

45 Business Blueprint Definition Process Program Management Business Process Expert System Administrator Quality Manager Open Blueprint from Solution Manager Navigate Blueprint Search and Takeover from BPR Edit and Save Blueprint in BPL Publish & Revert Use Information Sources

46 Use Information Sources 1. Click Links to get an overview on external information resources 2. Click link Solution Composer to create own Solution Maps or Business Scenario maps 3. Click links for Industry-Specific or Cross-Industry Business Maps provided by SAP

47 Thank You!

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