LONDON MARKET CLAIMS Conference & Exhibition 2011

Transcription

1 Presented by LONDON MARKET CLAIMS Conference & Exhibition th October 2011 Plaisterers' Hall One London Wall The only event dedicated to exploring the key strategic claims challenges, initiatives and innovations that will improve claims service, process and performance for the industry and clients alike Speakers include: Martin Thomas Chief Claims Officer Aon Limited Stuart Davies Managing Director AEGIS London David Lang Head of Claims Lloyd s Miles Banks Global Chief Claims Officer Willis Group Supporting sponsor: Partner sponsor: Main sponsors: Drinks sponsor: Exhibitors: Supported by: Supporting sponsor:

2 Presented by The Insurance Network, London Market Claims 2011 is the only event dedicated to exploring the key strategic claims challenges in maintaining London s position in the global insurance market, and the initiatives and innovations that will improve claims process and performance for the industry and clients alike. This unique industry event brings together underwriters, brokers, insureds, claims adjusters and other service providers involved in London Market claims to share knowledge and expertise in order to respond to the ever changing claims environment. Focused squarely on the strategic challenges this conference will address topics such as: Is the London market meeting client needs? Speed of settlement versus claims quality Streamlining the claims value chain who is adding value and what can be removed? Do we rely on the legal profession too much? Where is the next generation of claims talent coming from? Four panel discussions will establish and explore the key issues and stimulate an interactive Q&A session with the audience where you can share your views and benchmark your strategy. I look forward to seeing you there, Presented by: Jeremy Burgess The Insurance Network

3 Programme: During each session the panelists will share their experiences and present their vision of where improvements need to be made in London Market claims before taking part in an interactive Q&A with the audience Panel Session 1 - Client Perspectives Does this market meet the needs of the clients? Panel Session 2 - Market Responses How is the market responding to the needs of clients Chaired by: Graham Newman, Head of Claims, FINEOS Chaired by: Paul Wordley, Partner, Holman Fenwick Willan Miles Banks Global Chief Claims Officer Willis Group Nick Coleman Head of Claims KGJS David Lang Head of Claims Lloyd s Martin Thomas Chief Claims Officer Aon Limited John Hurrell Chief Executive AIRMIC Paul Goulding Head of Insurance BAA Ltd Stuart Davies Managing Director AEGIS London Peter Murray Claims Director ACE European Group Topics to be discussed include: Topics to be discussed include: Claims communications with the insured - why does London fail so often? What does a first class, cutting edge claims proposition look like? Reducing grey areas to agree what is and isn t covered, reduce legal interventions and reservations of rights Having the key skills to thoroughly understand clients businesses What are the key innovations that the market is pursuing to improve claims performance? How are they meeting changing client expectations around service & claims? What is the role of technology in delivering a better claims proposition? Linking underwriting discipline and claims discipline Achieving claims process certainty for clients Question & answer session Question & answer session

4 Panel Session 3 - Metrics What are the key claims metrics and what are they telling us? Chaired by: Keith Alderman, Executive Director, Pro Insurance Solutions Panel Session 4 - Securing London s Place at the Centre of the Global Insurance Market What are the five critical issues we have to get right in the future? Chaired by: Simon Wright, Chief Adjusting Officer, Xchanging Ben Bolton Co-Founder & Director Gracechurch Nick Sinfield Group Claims Director Catlin Julian James CEO Lockton Jostein Egeland Claims Director Norwegian Hull Club John Muir Senior Partner Willis Stuart Willoughby Claims Director Markel International Paul Wordley Partner Holman Fenwick Willan David Pigot Managing Director Marsh Ltd Topics to be discussed include: Topics to be discussed include: What are the key metrics that are being measured? What do they tell us about claims performance? Are we measuring the right KPIs to ensure client satisfaction? What is the future for the claims environment and loss dynamics in the context of the rise in the number of events What are the key trends the industry will need to response to? How to decline a claim but retain a client How to pay a claim and keep ongoing premium income Winning back lost London Market business through global insureds choosing local placements - thus avoiding London altogether Have we lost our commerciality through an over reliance on third parties Who is adding value in the claims process and which element should be removed? Question & answer session Question & answer session Networking & refreshment break Drinks & networking reception sponsored by:

5 Booking options... Practitioner: [Actively working for an insurer, broker or loss/claims adjusters] Delegate rate: VAT Vendor: [Suppliers of services to the industry eg: consultancy, technology company, law firm etc.] Vendor delegate rate: VAT (standard rate VAT - increases 23/09/2011) Group Packages: (Group rates based on single delegate Group Packages: (Group rates based on single delegate rate and will increase 23/09/2011) rate and will increase 23/09/2011) 3 x delegate rate: VAT 5 x delegate rate: VAT 10 x delegate rate: VAT 3 x delegate rate: VAT 5 x delegate rate: VAT Exhibitor packages from: VAT Please contact Phil Middleton for details of sponsorship Risk Manager & Airmic members: [Responsible for risk management within your organisation or a registered member of Airmic] Member & Membership: [Only open to practitioners] Risk manager rate: 99 + VAT Member rate: VAT Airmic member FREE Joining fee & member rate VAT (Delegate must supply membership number)

6 How to register... Select your booking option & choose one of the 3 easy ways to register jeremy@the-insurance-network.co.uk On receipt of your registration we will send you an confirmation. If you have opted to pay by credit card a member of our team will call you. Add the event date to your diary. Closer to October 18 th we will send through a map & directions to the venue. If you are interested in becoming a sponsor or an exhibitor please contact Phil Middleton, or phil@middleton-burgess.co.uk [WEB]

7 Partner sponsor FINEOS is a global innovator of enterprise software solutions for insurance, bancassurance, and government. FINEOS solutions address core business processing requirements including claims & case management, CRM, new business/underwriting, and policy administration. FINEOS solutions are built on a rules-driven, service-oriented, componentbased enterprise platform that serves as a flexible infrastructure for new product introduction, legacy enrichment, and business transformation. FINEOS is delivering documented benefits for some of the world s leading insurers, government agencies and banking institutions. The company is headquartered in Dublin, Ireland with offices in North America, Europe and Australasia. FINEOS Claims is the only claims solution in the market that has been successfully implemented globally and industry-wide for both life & health and property & casualty. Unlike traditional claims processing functions, FINEOS claims offers a total solution which includes: Fully automated claims & case management; Integrated customer management; Comprehensive financial management; A flexible, modern, rules-driven technology. FINEOS Claims is designed with a high level of standard business functionality and content to provide direct, measurable claims management improvements. Engineered to provide maximum flexibility and extensibility, FINEOS Claims can be implemented within a single line of business, across multiple lines of business to provide a single platform for claims management, or as the foundation for a broader enterprise transformation project. For more information, please visit Main sponsors With over 400 lawyers operating in 13 offices across 10 countries, Holman Fenwick Willan has been advising clients for over 125 years on a wide range of international commerce-related legal matters. HFW s global insurance and reinsurance practice consists of a specialist team of 20 partners and more than 40 lawyers operating in London, Paris, Geneva, Singapore, Hong Kong, Dubai, Melbourne and Sydney. The firm offers a comprehensive range of dispute resolution and transactional legal services to the insurance and reinsurance sector, including: insurance companies; captives; insurance intermediaries and other agencies; managing and members agencies at Lloyd s; and run-off service providers. HFW s work is high value, likely to be complex and multi-party, and often international in dimension. Apart from our extensive policy defence and coverage work, we specialise in reinsurance recoveries, commercial litigation, subrogation, finality solutions, transactional, advisory and regulatory work, setting up new ventures, product development, drafting and distribution, and in run-off and closing down discontinued ventures. For more information visit PRO is a leading provider of outsourcing and consultancy services to the international (re)-insurance industry. PRO Outsourcing provides a best in class operational environment to meet the transactional needs of clients, whilst our Consulting arm operates across a number of core practice areas including operational effectiveness, actuarial and technical insurance consulting and broker services. Our experienced teams are focused on delivering tangible benefits to our clients: Improved balance sheet we have a track record of delivering financial results through negotiated liability savings and improved asset collection; Reduced risk we mitigate claims deterioration, protect against reinsurance credit risk and provide continuity of resource; Efficient processes we ensure strict adherence to clients guidelines and utilise workflows with appropriate controls in place Cost control through effective management we align our own interest with the financial results we deliver; Increased focus by efficiently managing portfolios and projects we allow our clients to focus on their core business; Flexibility we provide expertise in specific functions, or classes of business where the resources are not available in-house to support the client; A protected / enhanced reputation our high professional standards ensure efficient administration of your business offering assurance and protection throughout. For more information visit Xchanging provides business processing services which are applicable across industries, such as procurement, human resources and technology, as well as industry-specific offerings for insurers and financial services companies. Xchanging also provides a range of advisory services and software products which add value for customers by helping to improve the efficiency and effectiveness of their processes. For more information visit Supporting sponsor Marsh, the world s leading insurance broker and risk advisor, teams with its clients to define, design, and deliver innovative industry-specific solutions that help them protect their future and thrive. It has over 24,000 colleagues who collaborate to provide advice and transactional capabilities to clients in over 100 countries. Marsh is a member of Marsh & McLennan Companies, a global professional services firm with 52,000 employees worldwide and annual revenue exceeding $10 billion, which is also the parent company of Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges. Follow Marsh on If you are interested in becoming a sponsor or an exhibitor please contact Phil Middleton, or phil@middleton-burgess.co.uk

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