Let s go. Getting started with your Telecom Business Broadband Modem

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1 Let s go Getting started with your Telecom Business Broadband Modem

2 Let s check everything s here: Rear View 1x Grey DSL cable Power socket (black) 1 x Thomson TG797n V2 Modem 1 x White ethernet cable (with yellow connectors) DSL port (grey) USB 2.0 port (second port on the side of the modem) Power switch Thomson TG797 Modem 4x 10/100 Ethernet LAN Ports (yellow) 1 x White power supply 2 x Filters 1 2

3 1 Getting started To set up your internet connection, you ll initially need to use the Ethernet cable. Due to the length of the DSL cable, your computer needs to be close to the jack point. Plug the supplied filter into the jackpoint. NOTE: Once you ve established a connection using the cable, you ll be able to set up a wireless (WiFi) connection. With wireless you ll be able to unplug the cable and connect to the internet anywhere in range of your WiFi Network. Important: If you are running an alternative DCHP server on your network, please contact your IT specialist before progressing. DHCP is enabled by default on the Thomson TG797 and this will conflict with your existing DHCP server. Jackpoint Filter 2 Connecting filters You need to connect a filter wherever you have a phone line in use, including phones, faxes or digital TV decoders. This will remove interference on your phone lines and improve your broadband service. If you have more than 5 jackpoints, a PABX system or monitored security or medical alarm connected to the phone, a technician will need to install a splitter. Call us on 0800 BUSINESS to arrange this. Phone (or other device) Phone cable Plug your phone (or other device) into the end of the filter marked phone. 3 4

4 3 Plug in your modem 4 Plug one end of the DSL cable into the DSL port on your modem. Connecting your modem to the computer Plug one end of the white ethernet cable into any ethernet port on the modem. Jackpoint Filter with ADSL port DSL port (grey) DSL cable DSL cable (grey) On/Off Switch Power cable Phone Power plug White power cable ethernet cable Plug the other end of the DSL cable into the end of the filter marked ADSL. Plug one end of the power cable into the modem and the other end into the wall socket. Turn on the power at the wall. Plug the other end of the ethernet cable into the ethernet port on your computer which has a symbol like this: Use the on/off switch to turn the modem on. 5 6

5 5 Check your modem lights Wait for the modem to establish a broadband connection, which can take up to 5 minutes. Check that the lights illustrated in the diagram to the left are green. The power light should be a solid green, any of the other lights may be flashing green. The following tables explain the modem light activity. Power Light Colour State Description Green Note: the Phone light will remain off as the FXS Voice functionality is not available on this device. Power on, normal operation Bootloader active (during upgrade) Red Power on, self-test failed, indicating device malfunction Orange Off Bootloader selftest Bootloader active (during upgrade) The Thomson Gateway is powered off Wireless Light Colour State Description Green Orange Red No wireless activity, WPA(2) encryption Wireless activity, WPA(2) encryption No wireless activity, WEP encryption Wireless activity, WEP encryption No wireless activity, no security Wireless activity, no security Red/Green Toggling Wireless client registration phase Off Broadband Light Colour State Description Green Off Internet Light Wireless access point disabled DSL line synchronised Colour State Description Green Trying to detect carrier signal or pending DSL line synchronisation Thomson Gateway powered off Connected to the Internet, no activity Connected to the Internet, sending/receiving data Red Failed to setup the Internet connection Off No Internet connection 7 8

6 6 Internet Access 1. Once the Broadband and Internet lights on the front of the modem are a steady green a Broadband connection is established. 2. Using your computer open a web browser. You should see a valid web page. If not, please restart your computer and open the web browser again. 3. You should be successfully connected to New Zealand s most preferred broadband service. 4. If you are experiencing problems with your connection, please call the Business Broadband helpdesk on 0800 BUSINESS. 5. If you want to network additional computers or devices via the Ethernet LAN ports in the modem, you will need extra Ethernet cables. 6. To access the modem GUI/Interface, please type into a web browser address bar. Telecom recommends you secure your wireless network using a password to prevent unauthorised access. Wireless networks have a Network Name (also known as the SSID) and Wireless Key (the password). To set up your Network Name and Wireless Key, perform the following steps 1. Open a web browser such as Internet Explorer on a PC or Safari on a Mac. 2. In the browser Address Bar enter and press Enter. 3. You will be presented with the main modem interface or GUI (Graphical User Interface). 4. No password is required to access or change settings in the management interface for the first time. Once a password is set, you will be prompted to enter your password to access the modem GUI. 5. Under the Home Network section click on Wireless and the Wireless Overview page will be displayed. 7 Creating a Wireless (WiFi) Network This modem is capable of wireless networking with wireless enabled devices, such as desktop and laptop computers, tablets, printers and mobile phones. Before you begin, ensure you have a working internet connection. Many wireless problems are due to out-of-date operating systems and hardware drivers. Before setting up a wireless network, it is important that any device operating systems such as Windows XP/Vista/7, Android, iphone O/S or Mac O/S have all of the latest updates installed, and wireless hardware drivers are up to date. Refer to your device manufacturers instructions, website or help desk for details on how to install, update and configure your operating system and hardware drivers. If you are not sure if one of your devices supports WiFi capability, refer to the manufacturers website. 9 10

7 6. Click on Configure in the upper right menu. 7. In the Configuration section: Interface Enabled - Tick to ENABLE or UNTICK to disable WiFi. Network Name (SSID) - Input the name you wish to identify your WiFi the network by into this field (avoid using spaces). This is the name that will appera with you serarch for a wirelss network on a device. Channel Selection - Select from Automatic (default) or Manual. Automatic is recommended. Channel - If Channel Selection is set to Manual select a preferred channel. Channels 1, 6 or 11 are recommended In the Security section: Broadcast Network Name - ensure there is a tick in the box. Allow New Devices - Select: New stations are allowed (automatically) - recommended as devices can be added as long as the wireless key is entered correctly. Encryption - Select: Use WPA-PSK Encryption. Recommended as the best security for preventing unauthorized access. WPA-PSK encryption Key field, enter a Wireless Key (password). Recommend a minimum of 8 characters containing letters and numbers for improved security. WPA-PSK Version - Select WPA+WPA2 9. When you have finished making changes click the Apply button. 10. You will be redirected to the Wireless Details page where you can view the wireless settings to verify the changes you made are correct. Note your Network Name (SSID) and Wireless Key and keep the information secure. 11. Once your wireless network is established, you can unplug your ethernet cable and move your computer away from the TG797 modem and add other wireless devices. Note: WPS has been disabled due to a security risk. Adding Devices to Your Wi-Fi Network To connect wireless devices to your WiFi network perform the following steps. 1. Use your device s network connection wizard to search for your WiFi network. If you are not sure how to do this, refer to your operating system help function or the manufactures web site or help desk. 2. Find your Wireless Network Name (SSID). 3. You will be prompted to enter your Wireless Key (password). 4. If the Wireless Key is correct, your device will connect to your WiFi network

8 9 Securing your Modem 10 Applying a Static IP Telecom recommends you create an Administrator password to add a layer of security to your modem.without an administrator password anyone internally or externally, may access the modem and potentially your network. If you have a static IP from Telecom, you will need to enter your unique broadband username and password into the modem. If you do not have a static IP address, you can skip this section. To add an Administrator password, perform the following steps. 1. Open a web browser such as Internet Explorer on a PC or Safari on a Mac. 2. In the browser address bar, type and press Enter. If you have set up an Administrator password, you must enter this when prompted. You will be presented with the modem GUI. 1. Open a web browser such as Internet Explorer on a PC or Safari on a Mac. 2. In the browser address bar, type and press Enter. You will be presented with the mondem GUI. 3. In the left-hand menu, click on Toolbox then click on User Management. 4. In the Pick a task sub-menu, click on Change my Password. 5. Input the existing password into the Old Password field. Note - the default Administrator account has no password. Leave this field blank if you have not changed the password previously. 6. Input your new password into the New Password and Confirm New Password fields, and click the Change Password button to apply the new settings. 7. A Connect To dialog box will appear. 8. In the Username field enter Administrator and your new password into the Password field. 9. If you have entered the details correctly, you will be logged back into the modem main menu. 10. Every time you attempt to enter the modem, you will be prompted to enter the Username Administrator and password. 3. In the left-hand menu, click on Broadband Connection. 4. Click on Configure. 5. In the Internet Services sub-menu, click on View More. 6. Click the Disconnect button. The Internet light on the modem will turn off, the Link Status will show as Disconnected and the Username and Password fields will now be available for editing. 7. Enter your XTRA username into the Username field (e.g. 8. Enter your XTRA password into the Password field. 9. Ensure Remember Password is ticked. 10. Click the Connect button. 11. If you have entered your Username and password correctly, the Internet light will turn green and the Connect button will change back to a Disconnect button, and your static IP address will be established.

9 11 Congratulations You are now with New Zealand s most preferred Broadband Supplier. 12 Any problems If you are having difficulties, call our broadband specialists on 0800 BUSINESS. Otherwise, if you are able to get online, go to A number of modem issues can be fixed by turning the modem OFF for 30 seconds and turning it back on again. 16

10 TPM /12

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