User Guide. Telekom Malaysia Berhad ( P) Call SME (763) Visit TMpoint/TM Authorised Resellers

Transcription

1 User Guide Telekom Malaysia Berhad ( P) Call SME (763) Visit TMpoint/TM Authorised Resellers 1

2 2 Office in a Box

3 Congratulations on making the right decision for your business with TM s Office in a Box 3

4 4 What is in the Box?

5 Office in a Box User Guide & Cables Modem DECT Phone ADSL Splitter Adapter 5

6 6 User Guide Contents

7 Table of Contents Business Broadband 8 About the Service 9 Features and Benefits 10 The Equipment 11 Set Up Guide Troubleshooting Voice Plan 22 About the Service 23 Features and Benefits 24 TM WiFi 25 About the Service 26 Set Up Guide 27 Troubleshooting 27 Web and Hosting 28 About the Service 29 Features and Benefits 30 User Interface Screenshot Troubleshooting 33 e-storage 34 About the Service 35 Features and Benefits Set Up Guide Troubleshooting 43 7

8 8 Business Broadband

9 About the Service Business Broadband delivers high speed Internet access to fulfill your business needs and enhance your brand s visibility across the globe. Business Broadband creates an alternative sales channel via online transactions and enables you to broaden your reach to access more potential customers with less cost. Business Broadband is your partner for global recognition, global reach and global business presence. 9

10 Features and Benefits Features High Speed Internet Access Unlimited, always connected Benefits Experience high-speed downloading or uploading. No more waiting for web pages to download. Greatly increase your business productivity. or web server hosting has never been this fast. Unlimited connectivity allows you to manage your business monthly OPEX (Operating Expenditure) more efficiently. No more pay-per-use Internet charges. Use it 24/7 and still pay low fixed Internet charges. Open your business to the world. By using the Internet, your business is now visible to the rest of the world, creating huge potential for more customers and in the process, more revenue. 10

11 The Equipment 11

12 Set Up Guide Step 1 Setting up the physical hardware connection i. Please refer to the diagram in the Business Broadband Self-Installation CD for the installation layout. ii. Approximately 15 seconds after successful set up, all your wireless modem indicator lights will be lit and not blinking. If the DSL indicator is still blinking, please double check the physical set up. Streamyx self Installer wireless Modem 1.0 Step 2 Verification process i. The Business Broadband Self-Installation CD will verify your PC s/laptop s minimum requirements and ensure your connection is ready for activation. 12

13 Step 3 Activating your Business Broadband account i. Upon successful verification, an activation screen will be shown and you are required to fill in the following information: 1. Login Streamyx self Installer wireless Modem Password 3. Telephone number 4. Mobile phone number 5. NRIC/BR/Passport number Note: Please refer to the Multimedia Confirmation Slip provided to you during registration for your login and password. Telephone number the telephone number registered for Business Broadband. Mobile phone the mobile phone number you submitted during registration. ii. Click the Submit button and wait for the response. iii. Please note that the activation process will not be successful if the following occurs: 1. Wrong login and password information is entered. 2. Activation is done with a different telephone number. 3. More than 3 activation attempts using the same PC/network card. 4. Wrong NRIC/BR/Passport information is entered. 13

14 Step 4 Wireless account setup i. After successful activation, a wireless profile screen will appear for you to fill in the following information: 1. SSID 2. WEP key (128-bit) ii. Click on the Submit button to configure the information in the wireless modem. Once successful, the CD will proceed to create a wireless profile on your PC/laptop. Note: SSID Service Set Identifier is a name that uniquely identifies a wireless network. WEP KEY Wired Equivalent Streamyx self Installer wireless Modem 1.0 Privacy Key is a security code used on wireless networks. It is important to secure your wireless connection against unauthorised access. There should be 13 alphanumeric characters (0-9, a-z) in total. 14

15 Step 5 Wireless profile setup i. Please unplug the RJ45 cable from your computer. Enable your wireless adapter on your laptop/pc. Some laptops have an integrated wireless card, please turn on the wireless adapter. ii. The CD will proceed to test the wireless connection and save your wireless account information in your PC/laptop to ensure easier access to the Internet. READY TO USE Congratulations! Your Business Broadband service is now ready for use. Streamyx self Installer wireless Modem

16 Troubleshooting Indicator Colour Description State Introduction POWER RED Shows power status A steady red light indicates the power connection works properly. If the light is off, it means the main power to the modem is OFF. Check the power supply adapter and the power on/off button at the back of the modem. After you have checked the steps above and still no light is observed, your wireless modem might be faulty. Please call TM Customer Care at 100 to report the problem. 16

17 Indicator Colour Description State Introduction WLAN GREEN Shows the Wireless Network Transmitter status A steady green light indicates the wireless function (WLAN) of the modem is ready to communicate with your Wireless Adapter. When in use, a fast flashing light indicates the wireless modem is transmitting/receiving data from your PC/laptop. If the light is off, try to restart the modem by switching it on and off. If still no light is observed, the wireless function of your modem might be faulty. Please call TM Customer Care at 100 to report the problem. DSL YELLOW Shows the Business Broadband line status A steady yellow light indicates your line is syncronised and is ready to communicate with the Business Broadband network. 17

18 Indicator Colour Description State Introduction When you switch on the modem, it is normal for the light to flash for some time before it becomes stable. If the light does not light up after 3 minutes, please check whether the phone cable is plugged-in correctly. Try to by-pass the modem splitter to get a connection. Refer to Step 1 on page 12, to see how to correctly hook in your hardware. In the event you use multiple phone line extensions, make sure the modem splitter is installed right after the wall socket. If you need to use multiple phone line extensions, please ensure they are hooked on the PHONE port of the modem splitter. Refer to the diagram on the next page. 18

19 Diagram on how to correctly hook multiple phone line extensions to a modem splitter If the light is still off, it could be due to: Your phone cable is not properly plugged-in to the wireless modem or the cable is faulty. The modem splitter is faulty. Your telephone line has a problem establishing a connection with the Business Broadband network/ Internet connection. Try to restart the modem by switching it on and off. If there is still no light, please call TM Customer Care at 100 to report your problem. 19

20 Indicator Colour Description State Introduction INTERNET GREEN Shows Internet activities A steady green light indicates the wireless modem is ready to access the Internet with your PC/laptop. When in use, a fast flashing light indicates the wireless modem is sending and receiving data from the Internet to your PC/laptop through the Ethernet or WLAN connection. If the light is off, it means your PC or laptop is not ready to access the Internet. Please check whether the phone cable has been pluggedin correctly and try to by-pass the modem splitter to get connected. Refer to Step 1 on page 12, to see how to correctly hook in your hardware. Please also check your settings on the wireless modem to see if they are done correctly. Refer to Step 4 on page 14. Try to restart the modem by switching it on and off. If there is still no light, please call TM Customer Care at 100 to report your problem. 20

21 Indicator Colour Description State Introduction ETHERNET GREEN Shows Ethernet status A steady green light indicates the wired modem function (Ethernet) of the modem is already communicating with your Network Interface Card (NIC). When in use, a fast flashing light indicates the wireless modem is transmitting/receiving data from your PC/laptop. If the light is off, it means the wireless modem is not communicating with your NIC. It could be due to: The Ethernet cable is not properly plugged-in to the Ethernet jack or NIC. Ethernet cable is faulty. Modem splitter is faulty. If the problem still persists, please check with your PC/laptop vendor. 21

22 22 Voice Plan

23 About the Service The Voice Plan offers free monthly rental with a call value worth RM88 at normal call rates. Enjoy attractive call rates once your usage goes beyond that. This plan is ideal for any business and is also the best plan to suit your existing call pattern usage. You are also given a free cordless telephone set for you to conveniently make calls from anywhere* within your premises. *Note: Optimal service is subject to recommended distance applicable to the cordless telephone set. 23

24 Features and Benefits Features Call value worth RM88 Attractive follow-on rates Zero monthly rental Free Dect Phone Benefits Experience great quality talk time worth RM88 at normal rates. Once you exceed the RM88 call value, you can still make calls at very attractive rates of 10sen/minute for fixed to fixed and 15sen/minute to mobile operators. 24

25 25

26 About the Service Continue your digital lifestyle with wireless broadband Internet access at more than 20,000 TM WiFi locations nationwide. With a TM WiFi ID, you can just log in and start browsing! Look out for this sign to get connected: 26

27 Set Up Guide To enjoy wireless broadband access when you are in a TM WiFi location: i. Enable the Wi-Fi connection on your device. ii. Open your wireless network options and choose TM WiFi. iii. Open your web browser and TM WiFi login page will appear. iv. Key in your TM WiFi login ID and password. v. Upon successful authentication, you can start surfing the Internet with TM WiFi. vi. To log out, click the logout button or type ap.logout at the address bar. Troubleshooting Scenario Unable to login due to: Forgetting your password Wrong password Solution Call TM Customer Care at 100 for assistance. 27

28 28 Web & Hosting

29 About the Service The business of hosting, serving and maintaining files for one or more websites with faster access to the Internet. Typically, an individual business that hosts its own site will require dedicated access to its own servers and this could be expensive. TM Web Hosting makes it affordable! 29

30 Features and Benefits Own domain Features 10 GB web & space (web and space is on a shared basis) UNLIMITED accounts UNLIMITED data transfer Benefits You can own a customised domain address. For example, if your web address is then your can be enquiry@abc.com Freedom to express your content, with web space up to 10 GB. Create unlimited accounts that are accessible via the web and client. Your website is always available for customer access. The website can be updated as frequently as you wish. FTP account FTP account makes uploading of content and web designing much easier. 30

31 User Interface Screenshot 1. User friendly control panel 31

32 2. Database management 3. DIY management 32

33 Troubleshooting Features Can t FTP and receive Can t login to control panel Website is down and inaccessible Website is incompatible with web hosting platform Remarks/Solutions You can send as many files as many times as you like as long as the files do not exceed the storage limit. Please clear your web space using FTP. It is either you forgot your password or the password has been changed. Please reset your password by accessing and click Forgot password?. Follow the instructions given. Send an to webhosting@netmyne.com. The hosting technical team will get back to you within 24 working hours. The platform supports ASP, ASP.Net, PHP and other common scripts. Please ensure your website is compatible with our web hosting platform. 33

34 34 e-storage

35 About the Service e-storage is a remote storage utility where a user can store and retrieve data via a web browser or StorageSync, a sofware client on the user s desktop. e-storage includes: Online Storage Service (OSS) - allows Internet and broadband users to store their files on a remote storage facility through their web browser. Internet Backup Service (IBS)- is an automated disaster recovery solution that enables users to backup their valuable business data offsite on a secure data centre site automatically. It allows users to backup and synchronise their files and subfolders from any specified folders. 35

36 Features and Benefits Features Central storage and global access Hosted application Benefits Provides inter-branch file access and sharing that enables organisations to centralise all their file servers at one location, potentially eradicating the need for multiple file servers and subsequent administrative requirements. e-storage users do not need to make any upfront investment on hardware and software. No waiting time for a technician to repair or exchange failed hardware. The services can be activated immediately. Users can access the services from anywhere provided there is an Internet connection. Users do not have to hire expensive IT support personnel to support the use of e-storage. All services and support are provided by TM. 36

37 Features Company file share folder Benefits Where all users in the company can access and share files. An (Un)/Lock feature is provided for the file owner s security. 37

38 Set Up Guide Online Storage Service (OSS) To access the OSS from the web browser, the user needs to enter the following URL: The user will login with the Login Name, Password and choose Business from the Service drop down menu. 38

39 OSS Files Management Features Upload Rename Short Cut Download (Un)Lock Encrypt Delete New Folder Decrypt Move Send A File Access Control Copy Search Anti Virus 39

40 40 Upload File

41 Change Password Disk Status Manage Users 41

42 Internet Backup Services (IBS) The IBS is made possible with StorageSync. StorageSync is a software the user can download from the OSS website. It launches automatically when the computer is turned on. It allows the user to backup and synchronise files and subfolders from any specified folder. Storage Sync

43 Troubleshooting Detailed User Help Guide StorageSync Tutorial 43

44 COMPLETE SOLUTIONS FROM A RELIABLE PARTNER