BEAR HOLLOW ZOO BIRTHDAY PARTIES

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1 BEAR HOLLOW ZOO BIRTHDAY PARTIES Printable FAQ Overview 1. When are birthday parties available? 2. What is the difference between the basic and deluxe party? 3. How do I book a birthday party for my child? 4. How do I upgrade from basic to deluxe? Scheduling 5. How far in advance should I book my party? 6. How early am I allowed to arrive at the party? 7. What is the schedule of a typical birthday party? 8. What if there is inclement weather? 10. How will the room be set up? Am I allowed to decorate the room? For your guests 11. How many people can I invite? 12. How can my guests find the birthday party room? 13. What sort of parties favors are provided with the Deluxe Party? During the party 14. Am I allowed to bring food/drink? 15. Who makes the cake? 16. How do I go about ordering an additional cake? 17. I would like to bring games/piñata/music. Is that okay? 19. What animals will be available for presentation? 20. Am I allowed to request certain animals? 21. How do I rate my experience? 22. What am I expected to clean when the party is over?

What is the schedule of a typical birthday party? 8. What if there is inclement weather? 10. How will the room be set up? Am I allowed to decorate the room? For your guests 11.

2 Overview 1. When are birthday parties available? Saturdays - 10am until 1pm ; 2pm until 5pm & Sundays - 2pm until 5pm Please note that birthday parties may not be available during holiday weekends, special zoo programs, or during the summer for zoo camp. Please check the website for these updates, or call the Memorial Park Office at What is the difference between a basic and deluxe party? Basic - $75 Includes use of the party room for three hours with tables and chairs, a 30-minute educational walking zoo tour, and a 30-minute animal presentation for the group. Deluxe - $125 - Includes basic package plus a Specialty Cake of your choice (serves 20-25) with candles, table decorations, plates, cups and party favors for each child (up to 25 kids). 3. How do I book a birthday party for my child? You may book a birthday party by visiting the Memorial Park Office, Monday through Friday, 8am 5pm. You may also call the Office at Please have payment ready at the time of booking. Over the phone, you may pay by Visa and Mastercard. Effective January 1, 2014, a $3 fee, to partially recover the fees charged to Athens-Clarke County will be added to the total payment if made by credit card. There is no fee for debit card payments. In the office, we can process check, cash, or card. Checks should be made payable to Athens-Clarke County. 4. How do I upgrade from basic to deluxe? You many upgrade from a basic to a deluxe party by calling the office at You may also visit the office M-F 8am 5pm. However, please call at least two weeks prior to your party reservation. The upgrade fee is $50, which includes a party favors for the kids, as well as a specialty animal-shaped cake (please let us know what kind of cake you want). Please have cash, check, or credit card available when upgrading.

camp. Please check the website for these updates, or call the Memorial Park Office at 706-613-3580. 2. What is the difference between a basic and deluxe party?

3 Scheduling 5. How far in advance should I book my party? We recommend that you book your party one month in advance in order to ensure your desired date. However, we REQUIRE a 2-week notice for all parties. Our most popular months for parties are March through May, and August through October. 6. How early am I allowed to arrive at the party? Unfortunately, we cannot grant access to the birthday party room earlier than the time that it is reserved. For 10am parties, the party hosts must arrive at 10am. For 2pm parties, party hosts must arrive at 2pm. If you arrive early, the room may be locked. We recommend that you tell your guests to arrive minutes past the hour. 7. What is the schedule of a typical birthday party? Arrive at 10am or 2pm (depending on rental) to begin set up. Bear Hollow staff will greet your group and provide assistance with party set up. They will also present your cake (if applicable). Bear Hollow staff lead a 30 minute animal presentation in the birthday party classroom (if weather permits, it may be done outside). Then, the group will be led on a 30 minute walking zoo tour. You will then have the remaining time to hold your party (games, cake, presents, etc.) in the building. Be sure to allow a few minutes for cleanup of the area (we just ask that you put your trash in the provided receptacles) for your departure at 1pm or 5pm (depending on rental). 8. What if there is inclement weather? If there is inclement weather, the parties may be held inside for the duration of the rental. It is up to the staff and the party hosts to determine the course of action. We have coloring materials, board games, and books that the children may use. If icy conditions cause a party to be cancelled, you may be able to reschedule the party. Please call if this is a concern.

Unfortunately, we cannot grant access to the birthday party room earlier than the time that it is reserved. For 10am parties, the party hosts must arrive at 10am.

4 9. How will the room be set up? Am I allowed to decorate the room? Typically, the room will have three 8 foot tables (with 8 chairs at each table). We have two other tables, as well as counter space, for cake, presents, and other decorations. For the deluxe parties, we have jungle themed tablecloths and flatware that will be set up before you arrive. If you reserved a basic party, you may bring your own tablecloths as well as balloons, streamers, and other decorations. We just ask that you leave the room as you found it. We will take out the trash and sweep. For your guests 11. How many people can I invite? The Birthday Party room will accommodate up to 30 guests this includes children and adults. 12. How can my guests find the birthday party room? The Birthday Party room is located in the Zoo Operations Building. To access this building, please park in the main lot of Memorial Park. Then walk around the basketball courts and the butterfly exhibit and you ll see the Zoo Operations Building. Many people have found it helpful to place balloons at the corner of the basketball courts as a signal to their guests. 13. What sort of party favors are provided with the Deluxe Party? The deluxe party provides party favors for up to 30 kids. Although inventory may change, the current party favor includes a Bear Hollow Zoo kids souvenir cup with a small coloring book/crayons.

For the deluxe parties, we have jungle themed tablecloths and flatware that will be set up before you arrive.

5 During & After the party 14. Am I allowed to bring food/drink? Guests are allowed to bring food and drink to the Zoo Operations Building. We have a standard size refrigerator and freezer that guests may use, as well as a sink and a microwave. We do not have a ice machine. We do request that you wait to eat until after the animal presentation to eat (because the animals may be hungry!) 15. Who makes the cake? Take the Cake in Winterville, GA makes the cakes for the Deluxe Birthday Parties. If you have a special cake request, we ask that you call the Memorial Park Office first so that we can contact them directly. To see animal-shaped cakes that have been made in the past, you can check on our website, athensclarkecounty.com/bearhollow, and find the birthday party page. 16. How do I go about ordering an additional cake? Please call the Memorial Park Office at to order an additional cake. The charge is $ I would like to bring games/piñata/music. Is that okay? Party hosts are welcome to bring games and a piñata, which you may hang from the beams in the room, or from the basketball hoop. Soft music may be played at an appropriate level, with consideration to the animals that may be occupying the same space. 19. What animals will be available for presentation? Please check the athensclarkecounty.com/bearhollow birthday page to see the program animals available for birthday parties. We will do our best to accommodate your animal requests. 20. Am I allowed to request certain animals? You are welcome to tell us your requests for animals. However, we cannot guarantee their appearance. We have a strict program animal policy that

We do request that you wait to eat until after the animal presentation to eat (because the animals may be hungry!) 15. Who makes the cake?

6 keeps our animals safe and healthy. Please understand this when booking a zoo birthday party. 21. How do I rate my experience? Guests can find program evaluations in the birthday party room after clean up. We ask that you honestly rate the staff and your experience, so that we can improve the birthday party packages in the future. If you need to make a complaint, you may visit the office or call to resolve any issues. 22. What am I expected to clean when the party is over? You are expected to put the trash in the trash cans, but please recycle when you can. We will have green bins available in the room for this purpose. If you borrowed cutlery, you may place it in the sink when you leave the room.

We ask that you honestly rate the staff and your experience, so that we can improve the birthday party packages in the future.

FREQUENTLY ASKED QUESTIONS ABOUT... BIRTHDAY PARTIES

FREQUENTLY ASKED QUESTIONS ABOUT... BIRTHDAY PARTIES How do I schedule a party? To schedule a party, call the zoo education department at 304-243-4068 or e-mail vmarkey@oglebay-resort.com. When can I have