ISO QUAM EVALUATION REPORT 1. 1st Transnational Meeting and Phase 1. November 3-4, Leoben AT. Research by. December 2009

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1 ISO QUAM EVALUATION REPORT 1 1st Transnational Meeting and Phase 1 November 3-4, Leoben AT Research by December 2009 Funded by the European Commission Education, Audiovisual and Culture Executive Agency, Lifelong Learning Programme: Leonardo da Vinci Transfer of Innovation LLP-LDV-TOI-09-AT-0004

2 CONTENT 0. Introduction Evaluation of Project Meeting & Project Phase Were you satisfied with the preparation work for the kick-off meeting? Were you satisfied with your accommodation? Were you satisfied with the meeting room? Were you satisfied with the presentations introducing the different partners? The discussion of administrative and financial issues was part of the agenda. Do you think these issues were discussed properly? Do you think the meeting was generally successful? Do you think the members of the project group were able to make some progress? Were you satisfied with the working atmosphere during the meeting? Were you satisfied with the way the meeting was managed? Were you satisfied with the social programme? Comments, suggestions etc. concerning the next meeting in Pori, FI Other comments Summary and Overall Evaluation Annex: Evaluation Questionnaire ISO QUAM/Leoben Meeting & Phase 1 Auxilium

3 0. Introduction The present evaluation report was prepared by Auxilum for ISO QUAM - ISO 17024:2003 certification for qualified metal worker, a Leonardo da Vinci Transfer of Innovation project, proposed by SystemCert. Apart from SystemCert P(0) the following institutions participate in the project: P1 Chamber of Commerce and Industry Dobrich, BG P2 FONDO FORMACION EUSKADI S.L.L., ES P3 Porin Aikuiskoulutuskeskus (PAKK), FI P4 Development Association of Aetoloakarnania, EL P5 Fondazione Aldini Valeriani per lo sviluppo della cultura tecnica (FAV), IT P6 Centro de Formacao Profissional da Industria Metalurgica e Metalomecanica (CENFIM), PT The report is based on a survey conducted by Auxilium an Austrian institution assigned with the Quality Management & Evaluation Plan of the project. The 1 st Evaluation Progress Report aims at providing valid feedback and information on the development of the Kick-Off Meeting held in Leoben, Austria on November 3-4, In order to obtain the information requested, the partners were asked to complete a questionnaire designed by Auxilium. The questionnaire comprised 11 questions on the initial phase of the ISOQUAM project as well as on the group meeting in Leoben. The questionnaires were distributed by shortly after the meeting on November 10 th, Auxilium received feedback from all participating institutions in the period of November 11 th to November 17 th. One questionnaire per partner organization was returned to the evaluator, so a total of 7 questionnaires were collected. Thanks to the active cooperation of all organisations, we were able to gather valuable (and mostly positive!) feedback. The results obtained will support SystemCert as well as the entire partnership in their further work and management strategy. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

4 1. Evaluation of Project Meeting & Project Phase Were you satisfied with the preparation work for the kick-off meeting? Tab. 1: Scores for Question Q1 Comments of partners We had the impression that every thing was good prepared! The preliminary communication was good and we received the most important information in advance. Good communication among partners, good explanation of 1st step of activities (up to next meeting) Yes, we received on time all the information needed. All the organization of the meeting, communication procedures, information available and distributed were very good. Comments of the evaluator In regard to the preparation of the kick-off meeting in Leoben, an average score of 4.57 was obtained. The ISO QUAM partners were satisfied with the information flow prior to the kick-off meeting and with the preparation of the kick-off meeting. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

5 1.2. Were you satisfied with your accommodation? Tab. 2: Scores for Question Q2 Comments of partners As organizer, Systemcert didn t need a hotel in Leoben. Rooms were comfortable and the hotel was near to the meeting room. Low price / good quality. Quite good level of accommodation, close proximity to the meeting point Good position in the city centre Nice small room Excellent internet service Breakfast not exciting The accommodation was good, economic (good relation price/quality) and very close to the meeting place, i. e. very practical too. Comments of the evaluator The partners submitted 4-point and 5-point ratings only. They highlighted the excellent cost-value of the hotel in Leoben and the very convenient meeting facilities located in walking distance. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

6 1.3. Were you satisfied with the meeting room? Tab. 3: Scores for Question Q3 Comments of partners The employee was very friendly and helped, if it was needed, very quickly. Excellent conditions for meeting with all necessary equipment available. Cigarette smoke smelt a little in the hall. All necessary equipment was provided Yes, nice the meeting room itself, and nice to be close to the restaurants end close to the hotel. All means necessary were available and good. Comments of the evaluator The project partners were very satisfied with the meeting room provided, which was well-equipped and in the vicinity of restaurants and shops. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

7 1.4. Were you satisfied with the presentations introducing the different partners? Tab. 4: Scores for Question Q4 Comments of partners Good presentations from all partners Good and helpful presentations. Some of the presentations were a little bit long. Nice presentations. Good presentations Yes, having only few minutes for the presentation helped each partner in focusing on the core issues. In general all presentations were good; I still do not know much about the Bulgarian Partner. Comments of evaluator Concerning the presentations introducing the ISO QUAM partners, an average score of 4.57 was obtained. All in all, the partners were happy with the presentations made at the kick-off meeting the varying lengths of the partner contributions was the only aspect mentioned the partners did not agree on. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

8 1.5. The discussion of administrative and financial issues was part of the agenda. Do you think these issues were discussed properly? Tab. 5: Scores for Question Q5 Comments of partners The discussion was very helpful and all partners are aware with their tasks. Professional working. Good comprehension of what is necessary to be done To me everything was clear enough All the information was objective and of future use to all partners. Comments of the evaluator Concerning the discussion of administrative and financial issues, the majority of partners submitted 5-point ratings. Moreover, they explained that the information provided at the kick-off meeting was very transparent and easy to grasp. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

9 1.6. Do you think the meeting was generally successful? Do you think the members of the project group were able to make some progress? Tab. 6: Scores for Question Q6 Comments of partners The meeting was very successful. I think the whole partnership is very well qualified. Well planning. Agenda works like clock. Yes the meeting was successful. The activities were explained at a satisfactory level but up to the next meeting Yes, I think that the meeting was successful because the agenda was well structured and the partners are consistent with the objectives of the project. Being the first meeting, I think that the progress (achieved) was to understand better the work to be done and share a common view on how to do it. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

10 The first meeting was very successful and I do hope that in future the same spirit of collaboration may be reinforced. Comments of the evaluator The ISO QUAM partners considered the meeting a very successful start of the project. In this context, they emphasized the well-structured agenda and the excellent qualifications of the partner representatives involved. In the partners opinion, the kick-off presented was a good start of a fruitful collaboration. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

11 1.7. Were you satisfied with the working atmosphere during the meeting? Tab. 7: Scores for Question Q7 Comments of partners We think, that the group worked well together Excellent working atmosphere very good communication between all the partners. Yes, I was. Everyone could to get across their ideas. Very good atmosphere! Working atmosphere was open and friendly. Good level of communication Yes, I felt that all the partners were committed to the project and willing to achieve useful results. This makes the right atmosphere for a project kickoff meeting. Open and very frank atmosphere. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

12 Comments of the evaluator The excellent working atmosphere received maximum ratings from each partner. In our survey, the working atmosphere was described as very amicable but professional. The ISO QUAM group is looking forward to collaborating on the project. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

13 1.8. Were you satisfied with the way the meeting was managed? Tab. 8: Scores for Question Q8 Comments of partners SystemCert organized the meeting very well and Auxilium coordinated it very professionally. Of course, I was. The experience and knowledge of the coordinator helped with the management of the meeting! Georg Müllner knows how these meetings had to be managed. Yes organisers did a good job and Auxilium offered great coordination Yes, I think that the meeting management by Georg was very effective: no waste of time, focus on the relevant topics, prompt answers to the partners questions. Both Systemcert and Auxilium have proven a high degree of professionalism and friendship. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

14 Comments of the evaluator In regard to the way the meeting was managed, only maximum scores of 5 points were distributed by the partnership. The ISO QUAM partners were very happy with the perfect organisation and coordination of the kick-off meeting offered by Systemcert and Auxilium. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

15 1.9. Were you satisfied with the social programme? Tab. 9: Scores for Question Q9 Comments of partners As organizer, we got the impression that all partners were satisfied with everything. And we received from all a mail, in which they mentioned that everything was great. The host organized very entertaining and diverse social program. Yes, I think those social activities are very useful to strengthen the relationships. Special thanks for Franz Gruber and Eveline Wolf for hospitality. The great atmosphere offered good interaction among partners Unfortunately we were not still in Leoben when the core of the social programme took place The interactivity between all partners was improved. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

16 Comments of the evaluator All partners who attended the social programme submitted 5-point ratings only. In our survey, the partners emphasized the importance of the social programme for the development of a successful working relationship. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

17 1.10. The next meeting will be held in Pori, FI. If you would like to express any suggestions, requests etc. for this meeting, please use the space below: Comments of partners To inform about the easiest ways to get there. SAUNA?? Comments of the evaluator The partners voiced some concern regarding to the logistics of the next partnership meeting held in Pori, a city of approximately 70,000 inhabitants on the west coast of Finland. Some of the partners mentioned that they were interested in a traditional Finnish sauna session. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

18 1.11. If there is anything else you want to express in regard to the kickoff meeting (things you really liked, things you did not like at all, things you missed, things that could be improved next time etc.), please use the space below: Comments of partners Project persons contact information missing. Please send the minutes of the meeting as soon as available. See you all in PORI! Comments of evaluator The partners only mentioned that some contact details were still missing when this survey was conducted. Furthermore, everybody is looking forward to meeting again in Pori. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

19 2. Summary and Overall Evaluation The evaluation report compiled after the kick-off meeting in Leoben provides very positive feedback to the evaluator and to the project coordinator. From the evaluator s point of view, the meeting in Leoben presented a very good project start; all items assessed by the partners such as the management of the meeting, the working atmosphere, the meeting agenda, the discussion of the financial and administrative issues, the partner contributions, the social programme as well as the accommodation and meeting facilities received extremely positive feedback. All in all, very high average scores ranging from 4.50 to 5.00 could be obtained in the present survey. Although the partner contributions provided positive feedback only, the promoter as well as the partnership should still consider the following recommendations in order to ensure a successful and very productive collaboration in the upcoming phases of ISO QUAM: Optimization of information flow In general, the partners stated to be very satisfied with the information they received. However, it is essential that the partners obtain all relevant information about any ongoing developments in the course of each project phase. Information on financial and administrative issues The budget of the project is a very important subject, which must not be neglected at any time. It is crucial for the partners to be perfectly aware of the financial aspects at all project stages. Continuous distribution of feedback to the project partnership Although the outcome of the evaluation of the initial project phase was a very positive one, it is essential for the project coordinator to collect feedback from the partners. Therefore, effective communication between the project coordinator and the project partners is very important in order to ensure that deadlines are kept and the productive work flow is maintained. ISO QUAM/Leoben Meeting & Phase 1 Auxilium

20 3. Annex: Evaluation Questionnaire Dear ISOQUAM Partners, This questionnaire should give you the opportunity to express some feedback on the ISOQUAM Kick-Off Meeting in Leoben, AT, as well as on the initial stage of the project. Your opinion is very valuable for the promoter as well as the whole project group in order to successfully continue with this project. Of course, we are aware that completing questionnaires is not always a pleasure only, nevertheless, it is necessary for improving the quality of the project and its products - and as such this evaluation is an integrated part of the project work plan. Please be so kind as to answer all questions by ticking the appropriate score box and by providing some written text; if a question is not relevant, please simply tick the box with NA (not applicable). Submitting one questionnaire per partner organisation should be sufficient; however, it is up to you to return more questionnaires if more representatives of your organisation attended the meeting. Please return the completed questionnaires no later than November 24 th to Auxilium. In case of any questions please do not hesitate to contact me. Thank you very much for your co-operation and your support! Christina ISO QUAM/Leoben Meeting & Phase 1 Auxilium

21 Evaluation of Project Meeting & Project Phase 1 Q1. Were you satisfied with the preparation work for the kick-off meeting (communication, information flow etc.)? Please comment on your decision: NA Q2. Were you satisfied with your accommodation? Please comment on your decision: NA ISO QUAM/Leoben Meeting & Phase 1 Auxilium

22 Q3. Were you satisfied with the meeting room? Please comment on your decision: NA Q4. Were you satisfied with the presentations introducing the different partners? NA If you would like to mention anything you liked or did not like, please use the space below: ISO QUAM/Leoben Meeting & Phase 1 Auxilium

23 Q5. The discussion of administrative and financial issues was part of the agenda. Do you think these issues were discussed properly? NA If you have any questions concerning these issues, please use the space below: Q6. Do you think the meeting was generally successful? Do you think the members of the project group were able to make some progress? Please comment on your decision: NA ISO QUAM/Leoben Meeting & Phase 1 Auxilium

24 Q7. Were you satisfied with the working atmosphere during the meeting? Please comment on your decision: NA Q8. Were you satisfied with the way the meeting was managed? NA Please comment on your decision: ISO QUAM/Leoben Meeting & Phase 1 Auxilium

25 Q9. Were you satisfied with the social programme? Please comment on your decision: NA Q 10. The next meeting will be held in Pori, Fi. If you would like to express any suggestions, requests etc. for this meeting, please use the space below: ISO QUAM/Leoben Meeting & Phase 1 Auxilium

26 Q11. If there is anything else you want to express in regard to the kick-off meeting (things you really liked, things you did not like at all, things you missed, things that could be improved next time etc.), please use the space below: Thank you very much for your cooperation! ISO QUAM/Leoben Meeting & Phase 1 Auxilium