How To Access A Conference Call On A Pc Or Macbook Online On Atcics.Com

Transcription

1

2 View My Bill Online (VMBOL) User guide Contents 1. Introduction 2. Logging onto VMBOL 3. Navigation 3.1 Account listing 3.2 Choosing an invoice 3.3 Sales invoice 3.4 Call Analysis 3.5 Participant and charge detail 4. Reporting 5. Technical Help 1. Introduction View My Bill Online (VMBOL) enables you to view your monthly conference call invoices via the Internet. You will be alerted to a new invoice appearing on VMBOL by . Your account(s) will display a list of invoices, which you can view by clicking on the invoice number. Each invoice will then be broken down in three levels. The Sales Invoice level, which is a summary of the services being charged for, the Call Analysis level which breaks down each service into the number of calls and lists them by reference and finally the Participant and Charge Detail level which lists the participants/details of each particular call. See sections for further detail. There are also options to print, search for a particular call reference and also to print a remittance slip at any point in an invoice. You can navigate through the application by clicking the hyperlinks on the top of each page, or alternatively click on the tabs. 2

3 2. Logging onto VMBOL View My Bill Online is part of a suite offered by BT Conferencing Online Services. Contact your account manager for more information on registering and obtaining your unique username and password to access the system. BT Conferencing Online Services can be reached by signing onto the login page at Once you have logged in you will see the online services menu. Here you have the View My Bill option button to access the system. After clicking on the VMBOL button you will be presented with the terms and conditions page (see figure 1), which you will have to read and accept to access your invoices. Figure 1: VMBOL Terms and Conditions 3

4 3. Navigating Around VMBOL 3.1 Account Listing After logging into VMBOL you will be presented with a list of accounts that you are able to view. To proceed further you will need to select an account to view. See figure 2 below. Figure 2: Account Listing 3.3 Choosing an Invoice After you have selected an account, you will be presented with a list of invoices associated to your account in date order, the more recent at the top. Only the past 6 months of data is available. Previous months data can be supplied by the Billing team on option 4 or btc.advanced.services@bt.com. You will also note that the Invoice & Credit Note list tab has appeared at the top of the page together with the Print option and Back button. See figure 3 below. 4

5 Figure 3: Invoice List The Invoices tab will help you return to this page after viewing an invoice. This will be explained later. The Print facility is tied into you browser print option and will print the current page on your default printer. The back button will take you back to the previous screen. For multi page printing see PDF facility reporting section 4. The invoice list can contain three types of invoices. These are listed as: TCICS Invoice Credit Memo The Invoice and Credit Memo type will only display a one-page breakdown if selected. 5

6 The TCICS type of invoice is a fully itemised breakdown of your conference call bill and can be broken down to the participant and charge detail level. You can select a TCICS invoice to view online by clicking on its associated number or, alternatively, you can download the data to a Microsoft Excel Spreadsheet, PDF or text file via the icon adjacent to each TCICS invoice. See section 4 for further information on downloading. 3.4 Sales Invoice Page If you require a full breakdown of your invoice and select the invoice number you are interested in, you will be presented with the Sales Invoice screen. See figure 4 below. The display will collate and group the services booked for that invoice e.g. all web conferences booked will be grouped under Web Conferences. Service headings include: Audio Conferences MeetMe Conferences Monthly MeetMe Charges Replayed Conferences Video Conferences Web Conferences Other This screen will list the number of conferences associated to each service and the total cost. Towards the bottom of the display the Total Due is also displayed. Each service listed is a link to a further breakdown of the invoice. If you click on any listed service you will be taken to the Call Analysis level. Please note that the Sales Invoice tab has appeared at the top of the page next to the previous tab. The Print option and Back button are also displayed. 6

7 Figure 4: Sales Invoice The invoice remittance slip is at the bottom of the invoice, and is populated with the invoice details you are currently viewing and should be enclosed with your payment. See figure 5 below. remittances to: btc.remittances@bt.com. 7

8 Figure 5: Remittance Advice As mentioned previously, the Invoice List tab at the top of the page can now be used to navigate back to the invoice list. 3.4 The Call Analysis Page After clicking on the required service heading the Call Analysis page will be displayed. This page lists all the calls/elements associated with the service heading you selected on e.g. if you clicked Audio Conferences on the Sales Invoice page a list of all the Audio calls will be listed by reference number. Each reference number listed may display details of the call, such as: Conference Reference Your Reference (cost centre) Date of Call Call Type Conference Charge Total Conference Charge Each conference reference number (underlined) is a link to the next level breakdown of that call. See figure 6 below. 8

9 Figure 6: Call Analysis Please note again that now the Call Analysis tab has appeared at the top of the page, next to the previous tab. You can now navigate back to the Sales Invoice or the Invoice List page directly. The Print and Back button are still present throughout navigation in the selected invoice. 3.5 The Participant & Charge Detail Page The chosen Conference Call and reference number is broken down into its detailed components. The detail is broken down by Participants on the call and the call charges incurred to each. The display may detail such information as: Participant Name Telephone Number Time in 9

10 Time Out Billed Minutes Rate per minute Conference Charge Call Charge Total Charge See figure 7 below. Figure 7: Participant & Charge Detail There are no further links on the invoice page. This is the lowest level breakdown of the invoice. Navigation can only be achieved via the tab buttons at the top of the page, or the breadcrumbs. You can however jump back to the Invoice List, Sales Invoice or Call Analysis page directly. 4. Downloading files When choosing an invoice you can select the appropriate icon next to the invoice you require downloading from the invoices tab. The following alert message will appear asking you confirm the invoice number and download format. See figure 8. 10

11 Figure 8: Download alert When the file is ready, the requester will receive an advising them the file is ready. An example of that is shown within figure 9. Please note, you will need to log back into VMBOL. 11

12 Figure 9: alert By logging back into VMBOL and selecting the EB account listed below, a new box called Requested Bill download status (above Invoice and Credit Note list) details any downloads available. The example within figure 10 shows two files available and the others downloaded. By clicking either on the word Available or the corresponding icon, the download will open. The PDF file is a replica of the bill and will be a useful tool for printing multi sections of an invoice or for forwarding on in an invoice replica format. An example of the Excel download is attached below. Microsoft Excel Worksheet The excel download contains two worksheets with conference and participant level detail NB this will differ dependant on the products and services used. This feature is particularly useful for splitting charges per cost center & forwarding to departments to authorise. 12

13 Figure 10: Invoice list with download status files 5. Technical help If you have any technical difficulties either accessing or using the service, please call us on UK Freefone option 4 or btc.remittances@bt.com. 13