ImageNow. Technical Specifications. ImageNow Version: 6.7. x

Transcription

1 ImageNow Technical s ImageNow Version: 6.7. x Written by: Product Documentation, R&D Date: March 15, 2016

2 2016 Lexmark. All rights reserved. Lexmark is a trademark of Lexmark International, Inc., registered in the U.S. and/or other countries. All other trademarks are the property of their respective owners. No part of this publication may be reproduced, stored, or transmitted in any form without the prior written permission of Lexmark.

3 Table of Contents About the technical specifications... 5 ImageNow Server... 6 ImageNow Database... 8 ImageNow Object Storage Manager... 9 Client products ImageNow Client Interact Desktop Perceptive Mobile WebNow Capture Products DataCapture Direct Print Capture eforms Fax Agent Mail Agent Recognition Agent Server Extensions Business Insight Content Server Envoy ERM Server Integration Server Message Agent Output Agent User Replication Agent Interact Products Interact for Dell Interact for ecopy Interact for Epic Interact for ESRI ArcGIS Server Interact for ESRI ArcMap Interact for Lexmark Interact for Microsoft Dynamics AX products ImageNow Technical s 6.7.x Page 3 of 62

4 Interact for Microsoft Dynamics CRM Interact for Microsoft Office Interact for Microsoft Outlook Interact for Microsoft SharePoint Interact for Salesforce Interact for Xerox Connectors and Solutions Connector for Ellucian TEM Connector for Infor Lawson AP Invoice Automation... Error! Bookmark not defined. Connector for SAPConnector for Infor Lawson AP Invoice Automation AP Invoice eform Checklist Connector for PeopleSoft Campus Solutions Connector for ArchiveLink Perceptive Connector for Banner TEM by Ellucian Connector for Infor Lawson AP Invoice Automation Connector for SAP Connector for SAP Financials Conversion Module EDI Engine HL7 Engine HR Onboarding Solution Transcript eforms Voucher Build Connector for PeopleSoft ImageNow Technical s 6.7.x Page 4 of 62

5 About the technical specifications These technical specifications provide the specifications for the ImageNow product line produced by Perceptive. The technical specifications in this document are specific to ImageNow, version 6.7.x. A new technical specification will be provided for each release (6.7.x). For the most accurate information, refer to the technical specifications document that matches your version of ImageNow. A required amount of memory and disk space is provided for each ImageNow product. You must meet these requirements to support your ImageNow system. These requirements specifically list the needs of the ImageNow product line and do not include any amount of memory or disk space you require for the operating system, environment, or other software that runs on the same machine. Some technical specifications also provide recommendations. While requirements define the minimum system required to run ImageNow products, the recommended specifications serve as suggestions to improve the performance of your system. For maximum performance, review your specific environment, network, and platform capabilities and analyze your planned business usage of the system. Your specific system may require additional resources above these recommendations. This Technical lists third-party product and platform versions to which the respective vendors provide general support at the time of our release. If the support lifecycle for a third-party product or platform version ends during the life of the Perceptive product that supported it, you must either update to a supported version or subscribe to extended support from that vendor so that your system can be adequately supported by Perceptive. ImageNow Technical s 6.7.x Page 5 of 62

6 ImageNow Server ImageNow Server is the engine that powers the ImageNow system. The minimum technical specifications required for ImageNow Server, as well as recommendations, appear in the following table: Hardware Operating Systems A server class system is required to run ImageNow in an enterprise environment. ImageNow performance is directly affected by the processing power of this server. We recommend that you upgrade to the latest operating system patch of the following supported operating system versions. Operating System Microsoft Windows Server 32-bit Microsoft Windows Server 64-bit Supported Version Microsoft Server 2003 R2 or later, or Microsoft Server 2008 SP2 Do not run ImageNow as a 32-bit application on a 64-bit operating system. Microsoft Server 2008 SP2 (minimum), or Microsoft Server 2008 R2 Note If you are planning to integrate with SAP using ImageNow Client API and iscript, you must make calls to SAP with a 32-bit version of ImageNow Server. SAP does not currently support COM calls from 64-bit systems. Supported Processor As a minimum requirement, use a dual core processor running at 2 GHz. As a minimum requirement, use a dual core processor running at 2 GHz. Linux RedHat Linux x86_64 version 5 and 6. SUSE Linux, Enterprise 10 and 11. As a minimum requirement, use a dual core processor running at 2 GHz. AIX AIX version 6.1 and 7.1. You must have the C++ compiler installed for AIX. The POWER processor on system i and system p. Oracle Solaris 10 The SPARC processor. 100 Mb network minimum, configured at full duplex, is required for ImageNow Server and the database server. In addition, a 1 Gb network is recommended. Ports 6000 and 7200 should be open within firewalls that restrict client access across your WAN or LAN. We recommend disabling TCP offloading on all ImageNow Servers including any remote agent and database servers. For Virtual Machines (VMs), disable this setting at all levels, including the virtual machine s host operating system, virtual machine s operating system, and NIC. Refer to your vendor s information for instructions on how to disable TCP offloading. ImageNow Technical s 6.7.x Page 6 of 62

7 Virtual Machine Minimum required available system memory to run ImageNow Server is 1 GB RAM plus 100 K for each user. In addition, include any virtual memory requirements recommended by your operating system manufacturer. Minimum required disk space is 20 GB. Perceptive supports customers who run ImageNow products on the supported operating system listed in this document, regardless of whether the system is running in a proven virtual environment, such as VMWare or Microsoft Hyper-V. We support specific operating systems, web server configurations, and web browsers, not hardware configurations unless otherwise noted in this document. Accordingly, virtual platforms operate on and interact with the hardware abstraction layer provided by the virtual platform vendor. The virtual platform vendor supports a set of certified operating systems and hardware. The customer and virtual platform manufacturer are responsible for any interactions or issues that arise at the hardware or operating system layer because of the virtual platform vendor. Important In virtual environments, ImageNow supports virtualization but does not support paravirtualization. ImageNow Technical s 6.7.x Page 7 of 62

8 ImageNow Database The database stores the metadata of each document, not the actual document. A storage location with high performance and high availability is required for the database. Examples of this storage include RAID 10 or RAID 5 with write cache. Network Attached Storage (NAS) devices are not recommended for the database. Hardware When using ImageNow with Microsoft SQL Server or Oracle, we recommend that the database be installed on a separate server accessible by ImageNow Server. Important You can run ImageNow Language Pack, when available, with a Microsoft SQL Server database for multilingual support, which allows you to enter data in multiple languages, either in one locale or in multiple locales. Multilingual support for ImageNow running with an Oracle database is not provided in this version. Hardware requirements specified by respective DBMS vendors are required in addition to the ImageNow-specific requirements listed below. We recommend that you upgrade to the latest DBMS patch of the following supported versions. DBMS DBMS Version Microsoft SQL Server Oracle Microsoft SQL Server 2008 SP1 to R2. In addition, Microsoft SQL Server 2012 SP1 CU8 or higher (with ImageNow Server patch or higher). Both Standard and Enterprise editions are supported. However, if you require the system to be used continually (24 hours, 7 days a week), or you have about 200 or more users, we recommend the Enterprise edition. The following Oracle versions are supported: Oracle 10g, version or higher o is supported in Windows after you apply patch 14. Oracle 11g, version or version Version is recommended. Oracle 11g Release 2 ( or higher) Both Standard and Enterprise editions are supported. If you require the system to be used continually (24 hours, 7 days a week), or you have about 200 or more users, we recommend the Enterprise edition. Database size varies by implementation and use of the product. Database size varies by implementation and use of the product. ImageNow Technical s 6.7.x Page 8 of 62

9 ImageNow Object Storage Manager All content that is managed by ImageNow is stored in the Object Storage Manager (OSM). The OSM stores the content in its original format. The minimum technical specifications required for the OSM appear in the following table. Hardware A storage location with high capacity and high availability is required for the OSM. This storage can be set up as Direct Attached Storage, a SAN, or NAS device. The OSM must be directly accessible by ImageNow Server. Locate the OSM on a local drive SAN, ISCSI, or NAS. The disk space required depends on the amount of content that must be stored. The OSM for scanned images and other documents can grow quite large. As a guide, 1 million black and white scanned pages (scanned at 300 DPI) will consume 70 GB of storage. Important When housing the OSM on a 32-bit UNIX or Linux server, any one partition of the server cannot be larger than 4 TB. ImageNow Technical s 6.7.x Page 9 of 62

10 Client products Perceptive offers several clients that connect to ImageNow Server that run on the desktop, web, or on mobile devices. These clients include additional options in the following categories: ImageNow Client Interact Desktop Perceptive Mobile ImageNow Client ImageNow Client is a desktop product that provides access to all ImageNow functions including document capture, indexing, viewing, workflow, and document control functionality. ImageNow Printer is optionally included with ImageNow Client and utilizes the Print command to convert files to TIFF format and bring the files into ImageNow directly without having to print and scan it first. You can use ImageNow Printer from any software program that has a print option. The options you set in an ImageNow Printer capture profile determine how your ImageNow Printer documents are processed. ImageNow Client in a Windows environment The minimum technical specifications required for ImageNow Client for Windows appear in the following table. Hardware Operating Systems Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance. Screen Resolution: The required minimum screen resolution is 1024 x 768. A 1280 x 1024 SVGA screen resolution is recommended. Dual monitors are supported. Scanning: For scanning, the ImageNow Client machine must be either USB compatible or able to accept a SCSI expansion card based upon the interface of your scanner. For USB scanners, revision 2.0 is recommended. The scanner may require a faster machine, a specific operating system, or more memory than required by ImageNow. For more information about scanner requirements, refer to the manufacturer s documentation. Microsoft Vista (64-bit or 32-bit) or Microsoft Windows 7 (64-bit or 32-bit). While ImageNow Server is available as a 64-bit application, ImageNow Client remains a 32-bit application that is capable of running on Windows 7 64-bit. PEDS. If you use Perceptive Enterprise Deployment Suite (PEDS), note that PEDS requires Microsoft.NET Framework 4 and does not support installing ImageNow Client on: Microsoft Vista prior to SP1 ImageNow Technical s 6.7.x Page 10 of 62

11 A dedicated, always on connection is required from ImageNow Client to ImageNow Server. For a LAN environment: A 10 Mb connection is required. A 100-Mb connection is recommended for performance. Scanning: A 100 Mb Ethernet connection is required for a Scan station. A 1 GB Ethernet connection is recommended for best performance. For a WAN environment: A 1.5 Mb connection is required. A 4.5 Mb connection is recommended. Scanning: A high-volume Scan station in a WAN is not recommended. 1 GB of available RAM is required. Consult your scanner manufacturer for recommended memory options. 1 GB available hard disk space is required. Scan stations may require more temporary storage space, depending on scanning volume. ImageNow Client in a virtual desktop environment A desktop virtualization or application virtualization environment requires virtual desktop products like Citrix or Microsoft Remote Desktop Services. These requirements can vary depending on whether the virtual desktop product uses a server farm and how many users are in the farm. The following table shows typical recommendations for ImageNow Client in these environments. Hardware Virtualization Operating Systems CPU: 1 core per every 10 users is required. Note that certain tasks, such as printing and scanning documents increase CPU utilization. Citrix XenApp, version 5, 6, and 6.5. Check the supported operating systems associated with your Citrix version to verify the version you need to support the following operating systems. Microsoft Remote Desktop Services Microsoft Server 2003 R2 or later (32-bit), Microsoft Server 2008 R2 or later (using SysWOW64), and Microsoft Server 2008 SP2 or later (64-bit or 32-bit). A dedicated, always on connection is required from ImageNow Client to ImageNow Server. 30 MB of available RAM per user is required. Requires the same disk space as a full ImageNow Client installation, plus 5 MB per user in the application data (%APPDATA%) folder. ImageNow Technical s 6.7.x Page 11 of 62

12 Interact Desktop Interact Desktop offers users of the Perceptive process and content management system a nextgeneration client experience. It includes Pretrieve intelligent document-lookup technology, multiple content access points, a digital signing feature, and the option to use content models and folder banners for a more visual, configurable, efficient and organizationally customized user interface. Interact Desktop in a Windows environment The following table describes the requirements for running ImageNow Desktop on Windows. Operating Systems Hardware Microsoft Vista (64-bit or 32-bit) Microsoft Windows 7 (64-bit or 32-bit) PEDS. If you use Perceptive Enterprise Deployment Suite (PEDS), note that PEDS requires Microsoft.NET Framework 4 and does not support installing ImageNow Client on: Microsoft Vista prior to SP1 Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance. Screen Resolution: The required minimum screen resolution is 1024 x 768. A 1280 x 1024 SVGA screen resolution is recommended. Plug-in. The Adobe PDF plug-in for Internet Explorer is required to view PDF content. Note: The plug-in is not version-specific. A dedicated, always on connection is required from Interact Desktop to ImageNow Server. For a LAN environment: A 10 Mb connection is required. A 100-Mb connection is recommended for performance. For a WAN environment: A 1.5 Mb connection is required. A 4.5 Mb connection is recommended. 1 GB of available RAM is required. 1 GB of available hard disk space is required. ImageNow Technical s 6.7.x Page 12 of 62

13 Interact Desktop in a virtual desktop environment A desktop virtualization or application virtualization environment requires virtual desktop products like Citrix or Microsoft Remote Desktop Services. These requirements can vary depending on whether the virtual desktop product uses a server farm and how many users are in the farm. The following table shows typical recommendations for the Interact Desktop in these environments. Hardware Virtualization Operating Systems CPU: 1 core per every 10 users is required. Note that certain features such as Pretrieve increase CPU utilization. Plug-in. The Adobe PDF plug-in for Internet Explorer is required to view PDF content. Note: The plug-in is not version-specific. Citrix XenApp, version 5, 6, and 6.5. Check the supported operating systems associated with your Citrix version to verify the version you need to support the following operating systems. Microsoft Remote Desktop Services Microsoft Server 2003 R2 or later (32-bit), Microsoft Server 2008 R2 or later (using SysWOW64), and Microsoft Server 2008 SP2 or later (64-bit or 32-bit). A dedicated, always on connection is required from Interact Desktop to ImageNow Server. 100 MB of available RAM per user is required. Requires the same disk space as a full Interact Desktop installation, plus 5 MB per user in the application data (%APPDATA%) folder. Perceptive Mobile Perceptive Mobile products provide ImageNow features and functionality that you can perform on your mobile device. Perceptive Mobile Capture Operating Systems Hardware Apple ios7 Perceptive Mobile requires Integration Server to communicate with ImageNow Server. The following ios platforms: iphone 4, 4S, 5, 5C, and 5S. iphone with 3G, 4G, or Wi-Fi network connectivity. Approximately 12.3 MB of storage memory required to install this product from the App Store. ImageNow Technical s 6.7.x Page 13 of 62

14 Perceptive Mobile for Android Operating Systems Android 2.2 and Hardware Perceptive Mobile requires Integration Server to communicate with ImageNow Server. Android phone devices with operating system 2.2 or Android phone with 3G, 4G, or Wi-Fi network connectivity. Perceptive Mobile for iphone and ipad Operating Systems Hardware device running ios 5 and above. Perceptive Mobile requires Integration Server to communicate with ImageNow Server. iphone 3GS, iphone 4, iphone 5, ipod touch (3rd generation), ipod touch (5th generation), and ipad. iphone or ipad with 3G, 4G, or Wi-Fi network connectivity. Perceptive Mobile for Windows Hardware Operating Systems Windows 8.1 capable tablet with the following system HW requirements: 1 GHz processor, can be ARM or x86 based. 2 GB RAM with 20 GB available hard disk space x 768 screen resolution DirectX 9 graphics processor with WDDM driver Windows RT (for ARM based tablets) Windows 8.1 Pro (for x86 based tablets) 4 MB ImageNow Technical s 6.7.x Page 14 of 62

15 WebNow WebNow enables users to view and work with ImageNow documents in a web browser. WebNow is comprised of the WebNow Server and WebNow Client browsers that access ImageNow through the WebNow Server. WebNow Server The minimum technical specifications required for the WebNow Server appear in the following table. Hardware Operating Systems Web Application Servers A server class system is required to run WebNow in an enterprise environment. WebNow Server supports the same operating systems as ImageNow Server, with the following conditions: On Linux, only Oracle s version of Java is supported. On Oracle Solaris and Microsoft Windows operating systems only, WebNow Server can run as a 32-bit or 64-bit application, depending on available hardware. The following J2EE Web application servers are supported: Oracle WebLogic (higher versions are not supported) IBM WebSphere Application Server , including Liberty profile (only Internet Explorer and Firefox browsers are supported in this configuration) Apache Tomcat 6.x and 7.x Oracle JRE 1.8.x or 1.7.x, version or higher is recommended. Newer versions of JRE 1.8.x or 1.7.x will become available after our products are released. You can install a higher version of JRE 1.8 or 1.7 than the version we recommend. If a higher version of JRE 1.8.x or 1.7.x presents an issue, we will work to support it. However, there might be some rare cases where a newer version of JRE 1.8.x or 1.7 is found to be incompatible and must be replaced. Contact Product Support before upgrading to a newer version to verify if known issues exist. WebNow build and higher updates eforms for new security settings introduced by Java Because Oracle introduced conflicts between these settings and earlier versions of Java 7, the minimum supported version of Java 7 is Mb network minimum, configured at full duplex, is required and a 1 Gb network is recommended. The WebNow Server must meet the minimum memory requirements of the selected web application server with an additional 5 MB per user. Web server requirements: The WebNow Server must meet the minimum disk space requirements of the selected web application server. WebNow requirements: An additional 10 MB is required for WebNow, plus the following: Additional temporary storage is required for documents and worksheets. The actual amount depends on system use, but plan for approximately 5 MB per user. ImageNow Technical s 6.7.x Page 15 of 62

16 Compatibility When running WebNow Server with Tomcat, install WebNow on a different machine than the ImageNow Business Insight machine. WebNow Client The WebNow Client communicates with the WebNow Server through a browser. The minimum technical specifications required for the WebNow Client appear in the following table. Hardware Operating Systems Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance. Screen Resolution: The required minimum screen resolution is 1024 x 768. A 1280 x 1024 SVGA screen resolution is recommended. Dual monitors are supported. This client supports the same operating systems as ImageNow Client, with the addition of Macintosh Intel 10.x running the latest version of Oracle JRE. Java. Oracle JRE version 1.8.x or 1.7.0_51 is required. To use JRE 1.7.0_51, you must be running WebNow, version or higher. To use JRE 1.8, you must be running WebNow, version or higher. If a higher version of JRE 1.8.x or 1.7.x presents an issue, we will work to support it. However, there might be some rare cases where a newer version of JRE is found to be incompatible and must be replaced. Contact Product Support before upgrading to a newer version to verify if known issues exist. Browsers. WebNow supports the following web browsers: Internet Explorer 11.x for Windows. Apple Safari web browser 5.0.x, 5.1.x, and 6.0.x for Macintosh. Mozilla Firefox for Windows and Macintosh. Supported browser versions are listed, however we recommend that you upgrade to the latest patch of the supported browsers. Note that some browsers release automatic updates and some browsers no longer support version numbers. Refer to Oracle Certified System Configurations for JRE 8 and 7 for specific browser and Java compatibility. Browser versions that are updated after you install WebNow are also assumed to work unless otherwise noted. Contact Product Support if you find browser incompatibility. WebNow requires a high-speed Internet connection capable of 1.5 Mbps download and 384 Kbps upload. 1.5 Mbps upload is recommended when using the client to capture documents. The amount of memory depends on the version of the Oracle JRE. At a minimum, 256 MB of available RAM is required. ImageNow Technical s 6.7.x Page 16 of 62

17 This client requires 103 MB, which includes Java requirements. When uploading files, allocating additional VPN bandwidth is recommended. ImageNow Technical s 6.7.x Page 17 of 62

18 Capture Products ImageNow capture products provide enhanced importing, scanning, and image recognition capabilities across your enterprise, at both the desktop and server level. These products include: DataCapture Direct Print Capture eforms Fax Agent Mail Agent Recognition Agent DataCapture DataCapture is part of a custom solution that automates data entry from post-secondary transcripts. It uses OCR, ICR, and OMR technologies to identify a transcript and extract data such as the transferring institution, student social security number, name, birth date, major, and GPA. After DataCapture processes a transcript, it stores the transcript in ImageNow where it becomes a document and is easily shared and viewed. The data extracted from a transcript is stored in ImageNow and is available to share with a student information system. The ImageNow DataCapture Suite includes one Processing Server and one Verification Station installed on an ImageNow Client for character repair and validation of data. The optional DataCapture Forms Designer Station includes three powerful tools to comprehensively manage custom forms design, structured form recognition, and semi-structured form recognition. Operating Systems Additional Hardware Microsoft Server 2003 R2 or later (32-bit) and Microsoft Server 2008 SP2 (32-bit). Important ImageNow DataCapture does not support Microsoft Server 2008 R2 in this version. DataCapture can connect to an ImageNow Server running on any supported operating system via TCP/IP. DataCapture requires a dedicated machine. A Kofax compatible scanner running VRS at 300 DPI resolution. 100 Mb network minimum, configured at full duplex, is required and a 1 Gb network is recommended. Not recommended for same machine as ImageNow Server. Processing Capability A single Processing Server supports volume up to 100,000 pages per month, while a single Verification Station can typically verify about 20,000 pages per month. 400 MB required. 1 GB required. ImageNow Technical s 6.7.x Page 18 of 62

19 Processors/Verification Stations The Verification Station must be installed on the same machine as ImageNow Client. For 100K Pages Per Month (PPM): Server requires 1 to 2 Dual Xeon processor with 1 GB RAM; 5 Verification Stations are recommended for this volume. For 250K PPM: Server requires 3 to 4 Dual Xeon processor with 1 GB RAM; 13 Verification Stations are recommended for this volume. For 500K PPM: This server requires 6 to 8 Dual Xeon processor with 1 GB RAM; 25 Verification Stations are recommended for volume. Direct Print Capture Direct Print Capture is a cost-effective solution that enables you to preserve check runs, correspondence, invoice batches, and other types of business system or server output by storing legible versions of reports in the secure ImageNow repository. After the reports are stored, authorized users across the enterprise have simultaneous, single-click access to reports from on-site and remote locations. After ImageNow captures the print stream, it can automatically forward the stream to a physical printer, enabling you to meet your printing and document management needs with no end user effort. Operating Systems Additional Hardware Microsoft Server 2003 R1 or later (32-bit or 64-bit), Microsoft Server 2008 SP2 (32-bit or 64-bit), Microsoft Server 2008 R2. Any PC compatible with Intel Pentium Processor III or higher using a 32-bit or 64-bit processor. For Cluster Environments: SFU must be installed on the local drive for each OS node in the cluster. Direct Print must be installed on a shared (for example, NAS, or SAN) hard disk array. Make sure you check hardware requirements from Microsoft to implement clustering services. Direct Print Capture can only process PCL5 and PCL5e print streams, so you need an appropriate print driver. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended. 256 MB required. 10 GB required. ImageNow Technical s 6.7.x Page 19 of 62

20 eforms eforms allows your organization to collect business or process-specific information through userfriendly HTML-based forms. Users can quickly fill out forms in a familiar environment while ImageNow's built-in logic ensures data consistency and accuracy. ImageNow eforms can automatically format, calculate, look up, and validate form information while automatically routing forms and documents within specific workflow processes. In addition, data captured within forms can be shared with external business applications to provide a seamless, automated business process solution. The following requirements are necessary if you are using ImageNow Forms Server and are rendering forms through a business portal or application. The Forms Server is not required if you are managing forms inside of ImageNow Client. Forms Server The minimum technical specifications required for the Forms Server appear in the following table: Hardware Operating Systems Web Application Servers A server class system is required to run the Forms Server in an enterprise environment. Consult your web application server manufacturer s documentation to make sure that the minimum requirements are met. This server supports the same operating systems as ImageNow Server, with the following exceptions: On Linux, only Oracle s version of Java is supported. The following J2EE Web application server is supported: Apache Tomcat 6.x and 7.x. Oracle JRE version 1.6.x, version or higher is recommended, or JRE version 1.7.x. Newer versions of JRE 1.6.x or 1.7.x will become available after our products are released. You can install a higher version of JRE 1.6 or 1.7 than the version we recommend. If a higher version of JRE 1.6.x or 1.7.x presents an issue, we will work to support it. However, there might be some rare cases where a newer version of JRE 1.6.x or 1.7 is found to be incompatible and must be replaced. Contact Product Support before upgrading to a newer version to verify if known issues exist. ImageNow eforms build and higher updates eforms for new security settings introduced by Java Because Oracle introduced conflicts between these settings and earlier versions of Java 7, the minimum supported version of Java 7 is Mb network minimum, configured at full duplex, is required and a 1 Gb network is recommended. The Forms Server must meet the minimum memory requirements of the selected web application server. ImageNow Technical s 6.7.x Page 20 of 62

21 Web server requirements: The Forms Server must meet the minimum disk space requirements of the selected web application server. eforms requirements: An additional 10 MB is required for eforms. Additional storage is required, depending on the number of forms served. Compatibility When running Forms Server with Tomcat, install it on a different machine than the machine where ImageNow Business Insight is located. eforms viewing requirements Forms Server delivers forms through a browser as part of the eforms product. The minimum technical specifications required for viewing forms appear in the following table: Hardware Operating Systems Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance. This client supports the same operating systems as ImageNow Client, with the addition of Macintosh Intel 10.x running the latest version of Oracle JRE. Java. Oracle JRE version 6 or 7 is required. To view forms via a URL on a separate machine using JRE 7, you must be running Forms Server, version or higher, or WebNow, version or higher. If a higher version of JRE 1.6.x or 1.7.x presents an issue, we will work to support it. However, there might be some rare cases where a newer version of JRE 1.6.x or 1.7.x is found to be incompatible and must be replaced. Contact Product Support before upgrading to a newer version to verify if known issues exist. ImageNow eforms build and higher updates eforms for new security settings introduced by Java Because Oracle introduced conflicts between these settings and earlier versions of Java 7, the minimum supported version of Java 7 is Browsers. eforms supports the same browsers listed for WebNow Client. A high-speed Internet connection capable of 1.5 Mbps download and 384 Kbps upload is recommended. 250 MB of available RAM is required. This client requires 103 MB, which includes Java requirements. ImageNow Technical s 6.7.x Page 21 of 62

22 Fax Agent ImageNow Fax Agent is a scalable, inbound and outbound fax solution that is tightly integrated with ImageNow workflow. For inbound faxing, ImageNow Fax Agent is designed to allow customers to capture high volumes of inbound faxes, perform bar code processing, and automatically route them through various workflow processes based on predefined rules. For outbound faxing, Fax Agent's outbound faxing capability is fully integrated into the ImageNow user interface, giving users with proper permissions the option to fax from the ImageNow Explorer, ImageNow Viewer, or iscript. Operating Systems Additional Hardware Runs on the same 32-bit Windows operating systems that are supported by ImageNow Server. Notes We recommend that you install ImageNow Fax Agent on a remote server. If ImageNow Server is installed on a 64-bit Windows operating system, you must install this product remotely on a 32-bit Windows operating system. This agent can connect to an ImageNow Server running on any supported operating system via TCP/IP. Fax Agent requires a physical machine for the fax board. The fax board in the physical machine must be a Brooktrout 1034 fax board. Note: Brooktrout 1034 "low profile" boards are not supported at this time. For information on supported fax boards, contact your account representative. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended. 1 GB required. 100 MB required. ImageNow Technical s 6.7.x Page 22 of 62

23 Mail Agent ImageNow Mail Agent automatically captures and indexes s and attachments based on values such as sender and recipient name, subject, date, and keywords. s and documents are imported directly into the ImageNow repository. They can optionally be routed into an ImageNow workflow process. ImageNow Mail Agent works with most POP3 and IMAP mail servers: including Exchange, Domino, Sun ONE, and others. Operating Systems Microsoft Server 2003 R2 or later (32-bit) and Microsoft Server 2008 SP2 (32-bit). Note If ImageNow Server is installed on a 64-bit Windows operating system, you must install this product remotely on a 32-bit Windows operating system. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended. 250 MB of available RAM is required. Requires 200 MB, which includes Java requirements. Recognition Agent ImageNow Recognition Agent enables robust capture technologies to meet enterprise needs. Recognition Agent provides excellent recognition accuracy on a wide variety of documents, including faxes, photocopies, and documents with complex layouts. Recognition Agent extracts data from scanned documents and automatically populates any or all document properties with the extracted data. Hardware Operating Systems Processing Capability As a minimum requirement, use a 2 GHz processor. When running, each Recognition Agent requires an additional core. Note If ImageNow Server is installed on a 64-bit Windows operating system, you must install this product remotely on a 32-bit Windows operating system. Runs on the same 32-bit Windows versions as ImageNow Server. Refer to the ImageNow Server technical specifications. Can connect to an ImageNow Server via TCP/IP. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended. Plan on about 2000 pages per hour per Recognition Agent. 1 GB required. 400 MB required. ImageNow Technical s 6.7.x Page 23 of 62

24 Server Extensions Perceptive offers extensions to complement the core ImageNow functionality provided by standard ImageNow Server and Client installations. Business Insight Content Server Envoy ERM Server Integration Server Message Agent Output Agent User Replication Agent Business Insight Business Insight allows you to report on business intelligence contained in the ImageNow database. You can run complex reports, schedule when reports run, and restrict report management and viewing. Users can schedule, execute, and view the latest report instances using any compatible browser. Operating Systems Runs on a 32-bit version of Microsoft Server 2003 R2 SP2, or Microsoft Server 2008 SP1 and SP2 operating system. You can also install Business Insight as a 32-bit application on a 64-bit machine. Hardware Web Browser ImageNow DBMS. Business Insight provides information in reports based on Microsoft SQL Server, through SQL Server 2008 SP1 and R2 (but not including 2012), and Oracle versions described in the "ImageNow Database" section of this document. Content Store DBMS. Business Insight requires additional content storage using the Microsoft SQL Server and Oracle versions described in the "ImageNow Database" section of this document. We recommend that you set the Content Store to 500 MB and use auto extend. 100 Mb network minimum, configured at full duplex, is required and 1 GB network is recommended. As a minimum requirement, use a dual core processor running at 2 GHz. The Cognos Business Intelligence specifications define the supported web browsers for this product. For more information, refer to the website link for this product and then navigate to supported software. Web Application Server Business Insight supports web application servers on Windows: IIS, version 6 or 7. 3 GB is the recommended minimum. 20 GB recommended. ImageNow Technical s 6.7.x Page 24 of 62

25 Compatibility Install Business Insight on a different machine than the machine where WebNow Server, Forms Server, or ImageNow Server is located. Content Server Content Server adds powerful search and retrieval capabilities to ImageNow object storage using specialized indexing technology. ImageNow Content Server is optimized for text-based retrieval, including advanced query expansion, custom thesaurus creation, natural language query input, automatic highlighting of search terms, and combined metadata and full text search. Operating Systems This server supports the same operating systems as ImageNow Server, with the following exceptions: Content Server does not run on any 64-bit operating systems. If ImageNow Server is installed on a 64-bit Windows operating system, you must install this product remotely on a 32-bit Windows operating system. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended. 100 MB required. Varies depending on the number of documents that are indexed. The disk requirement grows over time, based on content and use. In general, a page of text requires approximately 40k of storage per page. Envoy Envoy provides capabilities you can use to facilitate automated, back-end integration of ImageNow with your business applications. Through Envoy, you can send unsolicited, web service-based requests to a remote system with minimal programming. With this capability, you can further automate your business processes. You can also use Envoy to enable ImageNow to make remote service operations available to ImageNow users. Operating Systems Runs on all of the operating systems that ImageNow Server supports. Notes SSL is supported only on Windows (32-bit and 64-bit) and Linux. WS-Security is supported only on Windows 32-bit. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended. ImageNow Technical s 6.7.x Page 25 of 62

26 256 MB required. ImageNow Technical s 6.7.x Page 26 of 62

27 ERM Server ERM Server is an extension to ImageNow that provides highly scalable enterprise report management functionality. It leverages industry-standard SQL servers from Oracle or Microsoft and gives ImageNow customers the ability to store and retrieve virtually all forms of print output including ASCII, EBCDIC text, PCL, Metacode, AFP, PostScript, and PDF. Operating Systems The ImageNow ERM Component must connect to an ImageNow Server running under a 32-bit Microsoft Windows operating system; either remotely via TCP/IP or locally on the same machine. If the ERM Component is on a separate machine, both ImageNow Server and the ERM Component require a 32-bit Windows operating system. Supports versions of Adobe Acrobat 5.0 through 9.0. Adobe Writer and Adobe Reader must be installed on the ERM Server machine. Processing Capability Per hour, one Intel CPU license can process an estimated 10,000 pages of a simple invoice or statement or 5,000 pages of a green bar report, such as a GL trial balance. 512 MB required. 1 GB required. ImageNow Technical s 6.7.x Page 27 of 62

28 Integration Server Integration Server provides application integration capabilities using HTTP web services. Based on the HTTP protocol, it gives customers maximum flexibility to incorporate ImageNow services directly into their existing enterprise systems. This includes, but is not limited to, the ability to log on, log off, store, retrieve, move, copy, delete, and search for documents, place documents into workflow, route workflow items, set and get status, and be notified of workflow events from within any third-party application. Operating Systems Web Application Servers Hardware Integration Server supports the same Windows operating systems as ImageNow Server. Integration Server, version or higher is also supported on the same Linux operating systems as ImageNow Server. Apache Tomcat 6.x and Apache Tomcat 7.x Oracle JRE version 1.6.x, version , or higher is recommended, or JRE version 1.7.x. Newer versions of JRE 1.6.x or 1.7.x will become available after our products are released. You can install a higher version of JRE 1.6 or 1.7 than the version we recommend. If a higher version of JRE 1.6.x or 1.7.x presents an issue, we will work to support it. However, there might be some rare cases where a newer version of JRE 1.6.x or 1.7 is incompatible and must be replaced. Contact Product Support before upgrading to a newer version to verify if known issues exist. Installation is supported on physical machines, as well as on VMWare-based machines, and Hyper-V. 100 Mb network minimum, configured at full duplex, is required and a 1 Gb network is recommended. Minimum 1 GB physical memory. For higher volume usage, we recommend a minimum of 6 GB physical memory allocated to Tomcat with 8 GB RAM on the host server. Footprint of the installed product is approximately 100 MB, but we would recommend sufficient disk space to support log file growth, and would not recommend installing on a disk smaller than 1GB. ImageNow Technical s 6.7.x Page 28 of 62

29 Message Agent Message Agent is a service that provides a window into ImageNow functionality. Message Agent exports a rich set of functions as web services enabling third-party application developers to embed ImageNow functionality, such as document management and workflow, directly into their applications. Developers can use toolkits, with standard development tools for Java, C++, or a.net managed language to embed this functionality. You can install multiple instances of this service. Operating Systems Runs on all of the 32-bit operating systems that ImageNow Server supports. Notes If ImageNow Server is installed on a 64-bit Windows operating system, you must install this product remotely on a 32-bit Windows operating system. This product can connect to an ImageNow Server running on any supported operating system via TCP/IP. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended. 128 MB required. 1 GB required. ImageNow Technical s 6.7.x Page 29 of 62

30 Output Agent Output Agent is a server-side process that provides flexible options for printing or exporting data from ImageNow. ImageNow Output Agent can send documents to a specific printer, convert documents to supported file formats, export documents to a specified directory, and create DICOM formatted or PDF output. Output Agent can be driven by events in ImageNow workflow, the ImageNow server-side API, other ImageNow agents, or even text files containing specific values generated by external applications. Operating Systems Compatibility Microsoft Server 2003 R2 or later (32-bit) and Microsoft Server 2008 SP2 (32-bit). In addition, Output Agent supports the same versions of Linux, AIX, and Solaris environments supported by ImageNow Server. Notes If ImageNow Server is installed on a 64-bit Windows operating system, you must install this product remotely on a 32-bit Windows operating system. This product can connect to an ImageNow Server running on any supported operating system via TCP/IP. When running, Output Agent requires one core. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended. 512 MB required. 1 GB required. 1 GB required. User Replication Agent User Replication Agent simplifies the management of ImageNow users and groups in LDAP-focused identity environments by allowing ImageNow and your LDAP servers to work together. Going a step beyond the application s standard capability to authenticate users against LDAP servers and import users in bulk from LDAP servers, the ImageNow User Replication Agent module actively manages the relationship to keep the user list synchronous. Operating Systems Runs on all operating systems that ImageNow Server supports, with the following exception. On Windows, User Replication Agent only runs on 32-bit operating systems. This product can connect to an ImageNow Server running on any supported operating system via TCP/IP. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended. 128 MB required. 50 MB required. ImageNow Technical s 6.7.x Page 30 of 62

31 Interact Products The Perceptive Interact suite of products allows end users to interact with the ImageNow repository within the context of their native business and collaboration applications. These products are delivered in the form of toolbars and other controls that can be seamlessly embedded within these commercial applications. It is important to note that none of the products offered within the Interact suite require ImageNow Client or WebNow Client to operate. Interact for Dell Interact for ecopy Interact for Epic Interact for ESRI ArcGIS Server Interact for ESRI ArcMap Interact for Lexmark Interact for Microsoft Dynamics AX products Interact for Microsoft Dynamics CRM Interact for Microsoft Office Error! Reference source not found. Interact for Microsoft SharePoint Interact for Salesforce Interact for Xerox ImageNow Technical s 6.7.x Page 31 of 62

32 Interact for Dell Interact for Dell enables a Dell Multifunction Printer (MFP) user to convert paper documents to electronic images, index them, and store them in an ImageNow system all with a few button clicks on the printer's control panel. Once captured, the document is immediately available for subsequent retrieval and optional workflow processing using ImageNow Client or WebNow. Interact for Dell is licensed per device. Your ImageNow Server software must match the version number of Interact for Dell. ImageNow Message Agent is required to manage communication between your Dell device and ImageNow Server. Operating Systems Available Runs on all operating systems that ImageNow Server supports. Interact for Dell can connect to an ImageNow Server running on any supported operating system via TCP/IP, as per Message Agent specifications. The printer must have a minimum of 256 MB RAM. The printer must have a hard drive if using "Custom Job" functionality to allow the combining of multiple scans into a single job. Otherwise, no hard drive is required. 100 Mb network minimum, configured at full duplex, is required and 1 Gb network is recommended, per Message Agent requirements. Hardware Supported MFP Models Additional requirements Dell 5535dn Comes standard with 256 MB, so no additional memory is required. Dell 3333dn Requires the addition of at least a 128 MB memory module, since 256 MB is the minimum requirement. Dell 3335dn Requires the addition of at least a 128 MB memory module, since 256 MB is the minimum requirement. ImageNow Technical s 6.7.x Page 32 of 62

33 Interact for ecopy Use Interact for ecopy to provide a seamless integration between ImageNow and any ecopy ShareScan-managed multifunction peripheral (MFP). Interact for ecopy provides a way to store documents inside the ImageNow repository from the ecopy console. Interact for ecopy can pre-populate any document key, custom property, or workflow queue. Once captured, the document is immediately available for subsequent retrieval and optional workflow processing, image cleanup, and DataCapture using ImageNow or WebNow Client. In addition, because security is still based on standard ImageNow user privileges, document storage and workflow access can be limited as needed. Interact for ecopy provides integration to ImageNow from any ecopy enabled MFP device running ecopy ShareScan 4.x and ImageNow. Interact for ecopy supports the standalone ecopy ScanStation hardware working with ecopy ShareScan 4.x. For Ricoh or Canon devices, Interact for ecopy also supports ecopy that is directly embedded in the multifunction peripherals (MFPs). To validate the MFP device against the supported list (ScanStation options only), refer to the ecopy website, located at Mb network minimum, configured at full duplex, is required and a 1 Gb network is recommended. 512 K required. 50 MB required. ImageNow Technical s 6.7.x Page 33 of 62

34 Interact for Epic Interact for Epic provides embedded integration to your ImageNow documents from within Epic's health information system. This tight integration allows users to retrieve ImageNow documents instantly based upon the currently viewed patient chart without leaving their familiar Epic environment. Whenever new documents are received in ImageNow, an HL7 message with all relevant medical record information is generated and sent to Epic, indicating that a new document has arrived. Epic is instantly updated, and documents are ready to be viewed from the embedded ImageNow viewer within Epic. Enhanced chart printing functionality allows users to initiate simultaneous printing of entire patient charts, including both ImageNow documents and Epic chart information, from within Epic. Operating Systems Web Application Servers Microsoft Vista (64-bit or 32-bit) Microsoft Windows 7 (64-bit or 32-bit) Windows Server 2003 Windows Server 2008 Requires Apache Tomcat, 6.x or 7.x. Interact for Epic (including ROI plug-in and Clinical Deficiency Viewer) is compatible with the following Epic versions: Epic Spring 2008 (v76) Epic Summer 2009 (v77) Epic 2010 (v78) Epic 2012 (with ImageNow 6.7.x, build 3121 or higher) Requires HL7 Agent. 100 Mb network minimum, configured at full duplex, is required and a 1 Gb network is recommended. 1GB required. 80 MB required. ImageNow Technical s 6.7.x Page 34 of 62