CCC Technical Requirements. Revised July 2014

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1 CCC Technical Requirements Revised July All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc.

2 CCC Technical Requirements This document supersedes ALL previous Technical Requirements documents and is typically updated every quarter. Please discard all outdated documents and forms. Important Notes! 1. These Hardware and Operating System requirements are enforced for all of the CCC products listed within this document. 2. CCC will not be responsible for problems caused by installing CCC software on incompatible operating systems or on hardware that does not meet the minimum technical requirements. 3. Network Configuration guides for Windows Domain, Peer-to-Peer and Novell Netware are available from CCC with recommendations for setting up your system to run CCC software. Please visit our Web site at or call CCC Technical Support at (800)

3 Table of Contents Table of Contents... 2 Legal Information... 3 CCC Software: General System ommendations... 4 CCC ONE: Technical Requirements... 5 CCC ONE Total Repair Platform... 5 CCC ONE Total Claims Solution... 5 CCC Pathways Workstation: Technical Requirements... 7 CCC Pathways Estimating Solution... 7 CCC Pathways Appraisal Solution... 7 CCC Pathways Independent Appraiser Solution... 7 CCC Pathways Mobile Estimating... 7 CCC ONE Estimating - Advisor... 7 CCC Pathways Letters... 7 CCC Pathways Server: Technical Requirements CCC Pathways Estimating Solution CCC Pathways Appraisal Solution CCC Pathways Independent Appraiser Solution CCC Portal Applications: Technical Requirements CCC ONE Workflow Claims Management CCC ONE Workflow Appraiser Management CCC ONE Workflow Repair Management CCC ONE Workflow - Claim Management - Open Review CCC ONE Valuation CCC ONE Workflow Reinspection CCC ONE Predictive Solutions CCC ProcessClaims ClaimsPort CCC ONE Analytics CCC ONE Valuation - PPV - Title History CCC ONE Workflow Claims Management Scheduling CCC Supplemental Applications: Technical Requirements CCC ONE Workflow Reinspection CCC Software Update Manager CCC Pathways Accounting Interface CCC Pathways Resource Kit CCC Desktop Client: Upload Manager Download Manager Compoze Exchange Connector Comp-Est Estimating Solution: Technical Requirements Unsupported Products

4 Legal Information 2014 CCC Information Services Inc. All rights reserved. CCC and the CCC logo are registered service marks; Pathways, EZNet, Pathways Enterprise Solution, Pathways Professional Advantage, CCC Autoverse, CCC Valuescope, CCC Intellisphere, Comp-Est and Redefining the Industry Together are registered trademarks; CCC Connect and CCC Accumark, are trademarks of CCC Information Services Inc. CCC ONE Total Repair Platform CCC ONE Total Claims Solution CCC Pathways Appraisal Solution CCC Pathways Independent Appraiser Solution CCC Pathways Mobile Estimating CCC ONE Estimating - Advisor CCC Pathways Letters CCC ONE Workflow Claims Management CCC ONE Workflow Appraiser Management CCC ONE Workflow Repair Management CCC ONE Workflow - Claim Management - Open Review CCC ONE Workflow Reinspection CCC ONE Predictive Solutions, FNOL, Method of Inspection CCC ProcessClaims ClaimsPort CCC ONE Analytics CCC ONE Estimating - VIN Report CCC ONE Workflow Claims Management Scheduling CCC Software Update Manager CCC Pathways Resource Kit Active Mobility EZNet Client Upload Manager Client Download Manager Comp-Est Estimating Solution CCC ONE Workflow Audit CCC ONE Valuation - PPV - Title History Microsoft is a registered trademark of Microsoft Corporation. Quickbooks is a registered trademark and/or registered service mark of Intuit Inc. Corel and WordPerfect are registered trademarks of Corel Corporation. All brand names and product names used in this document are the trademarks, registered trademarks, or trade 3.

5 CCC Software: General System ommendations The following General System ommendations are listed for quick reference purposes and apply to workstation or standalone systems only. In most instances, if your system meets or exceeds these requirements, you can adequately run most CCC software applications. Please consult the appropriate section for further details on your particular CCC software application. Processor 2.2 GHz or faster multi core Ram Hard Disk Free Space ommended Operating System(s) and 32-bit: 3 GB or more 64-bit: 6 GB or more 50 GB or more available and 30% or more of total capacity free Microsoft Windows 7 SP1 (Not all CCC Applications are fully compatible with Windows 7. Consult the appropriate section for details.) ommended Web Browser Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 DVD/CD Drive Display Monitor Any high-quality drive capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) 1024x768 resolution or better Ports USB ports as necessary for Printer and/or Camera. Printer Windows-compatible laser or inkjet printer (non-postscript) Internet connection Mouse High-speed broadband (768k down / 384k up or faster) USB pointing device 4.

6 Sound Card Windows-compatible sound card CCC ONE: Technical Requirements For the following versions: CCC ONE Total Repair Platform CCC ONE Total Claims Solution Important Notes! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor 2.2 GHz or faster multi core 3.0 GHz single core -or- 1.8 GHz multi core Note: These measurements apply to Core Duo, i3, i5, i7, Haswell (and AMD equivalents) Ram 32-bit: 3 GB or more 64-bit: 6 GB or more 32-bit: 2 GB 64-bit: 4 GB Hard Disk Free Space 50 GB or more available and 30% or more of total capacity free At least 10 GB available and 20% of total capacity free Disk Space Requirements Program Files Data and Cache 500 MB 6 GB 5.

7 Operating Systems Microsoft Windows 8 (x86 Platform only) N/A Microsoft Windows 7 SP1 Supported Operating System(s) and Microsoft Windows Vista Microsoft Windows 2003 Server SP1, SP2 SP1, SP2 Microsoft Windows 2008 Server SP2 Microsoft Windows 2008 Server R2 SP1 Supported Web Browser(s) Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 High-speed broadband. 3.0M down or faster / 768k up or faster Internet Connection High-speed broadband. 768k down / 384k up Note: Some features and functionality may not perform as designed while in an impaired connectivity state (E.g. dropped wireless connection, extreme latency, etc...) DVD/CD Drive Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Display Card Capable of High-Color 16-bit or more when set to a 1024x768 resolution Display Monitor 1024x768 resolution or better Ports USB ports as required for Printer and/or Camera. 6.

8 Printer Windows-compatible laser or inkjet printer (non-postscript) Mouse Any USB pointing device Backup Windows compatible backup device. Not required but recommended. (CCC ONE Total Claims Solution only) Camera A digital camera that supports any of the following formats:.jpg,.gif, or.bmp. Scanner Must be Windows Image Acquisition (WIA) compliant Sound Card Pen Input Device Windows-compatible sound card Touch screen recommended for portable systems Special Requirements Total Loss and other Reports Adobe Reader version or greater CCC Pathways Workstation: Technical Requirements For the following versions and associated features: CCC Pathways Estimating Solution CCC Pathways Appraisal Solution CCC Pathways Independent Appraiser Solution CCC Pathways Mobile Estimating CCC ONE Estimating - Advisor CCC Pathways Letters Note The following requirements apply to both Standalone installations as well as Network Workstation clients, except as noted below. Numbered items within the tables are listed in order of recommendation. Important Notes! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. 7.

9 Processor 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core Ram 32-bit: 2 GB or more 64-bit: 4 GB or more 32-bit: 1 GB 64-bit: 2 GB Hard Disk Drive 250 GB or larger 50 GB Disk Space Requirements CCC Pathways (All Versions) Program Files Data Files 500 MB 800 MB - 3 GB (Space requirements vary depending on databases installed.) Operating Systems Supported Operating System(s) and Microsoft Windows Vista (See Operating System Exceptions) Microsoft Windows 7 (See Operating System Exceptions) SP1, SP2 (Required for all workstation clients) SP1 Operating System Exceptions CCC Connect based communications not supported on 64-bit operating systems. CCC Connect based communications not supported on Windows 7. Supported Web Browser(s) Microsoft Internet Explorer 8 Microsoft Internet Explorer 7 Microsoft Internet Explorer 6.0 with Service Pack 1 8.

10 DVD/CD Drive Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Display Card Capable of High-Color 16-bit or more when set to a 1024x768 resolution Display Monitor 1024x768 resolution or better Ports USB ports as necessary for Printer and/or Camera. Printer Windows-compatible laser or inkjet printer (non-postscript) EZNet connection (if required) High-speed Broadband 56k Dial-up Faxmodem Hardware 56K class 1 or 2 faxmodem (Not required if utilizing a Broadband solution) Faxmodem Software Modem Phone Line Mouse Windows compatible RJ11 phone jack with a dedicated analog phone line Any USB pointing device Backup High capacity backup device Camera A digital camera that supports standard JPEG images at resolutions between 640x480 and 1024x768 (For CCC Pathways Digital Imaging users only) Sound Card Windows-compatible sound card Pen Input Device Touch screen recommended for portable systems 9.

11 Microsoft Network Client (Network Workstation clients only). Standard Microsoft Client (Network Workstation clients only). Novell Netware Network Client (1.) 4.91 SP5 (2.) 4.83 SP3 Special Requirements 1. MS Word 6.0, 7.0, 9.0 or 10.0 Pathways Letters 2. MS Works 4.0, Works Suite 2002, or Works Suite WordPerfect 6.1, 7.0 or 8.0 CCC ONE Valuation - PPV - Title History CCC ONE Workflow Audit Adobe Acrobat Reader or later Adobe Acrobat Reader or later CCC Pathways Server: Technical Requirements For the following versions: CCC Pathways Estimating Solution CCC Pathways Appraisal Solution CCC Pathways Independent Appraiser Solution Important Notes! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core Processor 2.0 GHz single core -or- 1.2 GHz multi core 10.

12 32-bit: 2 GB or more 64-bit: 4 GB or more Ram 32-bit: 1 GB 64-bit: 2 GB 250 GB or larger Hard Disk Drive 100 GB Disk Space Requirements CCC Pathways (All Versions) Program Files Data Files 500 MB 800 MB - 3 GB (Space requirements vary depending on databases installed.) Operating Systems Supported Peer- Server Operating System(s) and Microsoft Windows Vista (See Operating System Exceptions) Microsoft Windows 7 (See Operating System Exceptions) SP1, SP2 (Required for server and all workstation clients) N/A Operating Systems Supported Windows Dedicated Server Operating System(s) and Microsoft Windows 2003 Server (See Operating System Exceptions) Microsoft Windows 2008 Server (See Operating System Exceptions) SP1, SP2 SP1, SP2 Microsoft Windows 2000 Server SP4 Operating System Exceptions CCC Connect based communications not supported on 64-bit operating systems. CCC Connect based communications not supported on Windows

13 P2P Should not exceed 5 Number of Workstations Allowed Windows Dedicated Should not exceed 20 Novell Should not exceed 20 DVD/CD Drive Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Display Card Capable of High-Color 16-bit or more when set to a 1024x768 resolution Display Monitor 1024x768 resolution or better Ports USB ports as necessary for Printer and/or Camera. Mouse Any USB pointing device Backup High capacity backup device 12.

14 CCC Portal Applications: Technical Requirements For the following applications: CCC ONE Workflow Claims Management CCC ONE Workflow Appraiser Management CCC ONE Workflow Repair Management CCC ONE Workflow - Claim Management - Open Review CCC ONE Valuation CCC ONE Workflow Reinspection CCC ONE Predictive Solutions CCC ProcessClaims ClaimsPort CCC ONE Analytics CCC ONE Valuation - PPV - Title History CCC ONE Workflow Claims Management Scheduling Note CCC Portal hours of operation are: Monday thru Saturday 5am to 11:00pm and Sunday 7am to 11:00pm CST Important Notes! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs Processor 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core Ram 32-bit: 2 GB or more 64-bit: 4 GB or more 32-bit: 1 GB 64-bit: 2 GB Hard Disk Drive 100 GB or larger 20 GB 13.

15 Internet Connection High-speed broadband. 768k down or faster / 384k up or faster 56k Dial-up Supported Operating System(s) and Operating Systems Microsoft Windows Vista 32-bit (See Operating System Exceptions) SP1, SP2 Microsoft Windows 7 SP1 Operating System Exceptions Supported Web Browser(s) Active Mobility not compatible with Windows Vista Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 Microsoft Internet Explorer 7 Microsoft Internet Explorer 6.0 with Service Pack 1 (See Web Browser Exceptions) Web Browser Exceptions Certain new portal features, including the new Claim Folder view, are not supported by Microsoft Internet Explorer 6.0 DVD/CD Drive Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Display Card Capable of High-Color 16-bit or more when set to a 1024x768 resolution Display Monitor 1024x768 resolution or better Ports USB ports as necessary for Printer and/or Camera. Printer Windows-compatible laser or inkjet printer (non-postscript) 14.

16 Faxmodem Hardware 56K class 1 or 2 faxmodem (Not required if utilizing a Broadband connection) Modem Phone Line Mouse RJ11 phone jack with a dedicated analog phone line Any USB pointing device PDF File Viewer Adobe Acrobat Reader or 7.x Special Requirements CCC ONE Workflow Claims Management Scheduling Dispatcher requirement only: Regional Settings Date and Time formats must be set to MM (not MMM) for month and HH (not hh) for hour (YYYY for year is permissible) Dispatcher requirement only: Arial and MS Sans Serif fonts must be installed. Dispatcher requirement only: Word processing software capable of reading MS Word documents (e.g. MS Word) CCC ONE Workflow Adobe AIR for Windows CCC ONE Analytics Adobe Flash Player 9 CCC Supplemental Applications: Technical Requirements For the following applications: CCC ONE Workflow Reinspection CCC Software Update Manager CCC Pathways Accounting Interface CCC Pathways Resource Kit CCC Desktop Client: Upload Manager Download Manager Compoze Exchange Connector 15.

17 Important Notes! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core Processor 2.0 GHz single core -or- 1.2 GHz multi core 32-bit: 2 GB or more 64-bit: 4 GB or more Ram 32-bit: 1 GB 64-bit: 2 GB 250 GB or larger Hard Disk Drive 50 GB CCC ONE Workflow Reinspection New Installation Total 200 MB CCC Pathways Connection Monitor New Installation Total 200 MB Disk Space requirements CCC Software Update Manger New Installation Total 100 MB (Application only) 4 GB (File cache only) CCC Connect New Installation Total 10 MB CCC Pathways Accounting Interface New Installation Total 4 MB Operating Systems Supported Operating System(s) and Microsoft Windows 2003 Server Microsoft Windows Vista 32-bit (See Operating System Exceptions) SP1, SP2 SP1, SP2 16.

18 Operating System Exceptions CCC Connect 1.x not compatible with Microsoft Windows Vista CCC Desktop Client not compatible with Microsoft Windows Vista Compoze Exchange Connector not compatible with Microsoft Windows Vista Supported Web Browser(s) Microsoft Internet Explorer 8 Microsoft Internet Explorer 7 Microsoft Internet Explorer 6.0 with Service Pack 1 DVD/CD Drive Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Display Card Capable of High-Color 16-bit or more when set to a 1024x768 resolution Display Monitor 1024x768 resolution or better Ports USB ports as necessary for Printer and/or Camera. Printer Windows-compatible laser or inkjet printer (non-postscript) Internet Connection High-speed broadband. 3.0M down or faster / 768k up or faster High-speed broadband. 768k down / 384k up Modem Phone Line Mouse RJ11 phone jack with a dedicated analog phone line Any USB pointing device Sound Card Windows-compatible sound card 17.

19 Special Requirements Microsoft.NET 1.1 Framework CCC ONE Workflow Reinspection Adobe Reader or later Microsoft XML 3 Service Pack 2 Microsoft XML 4 SP2 CCC Pathways Connection Monitor CCC Software Update Manager Firewalls must be configured with open outbound TCP port 443 (SSL) Firewalls must be configured with open outbound TCP ports 443 (SSL) and 80 (HTTP) CCC Connect Firewalls must be configured with open outbound TCP port 443 (SSL) CCC Pathways Accounting Interface (Not compatible with Novell Netware) Intuit Quickbooks 2002 or higher Intuit Quickbooks Pro 2002 or higher CCC Pathways Resource Kit Compoze Exchange Connector Adobe Flash Player 8.0 or above Adobe Reader 7.0 or most recent version available Microsoft Internet Information Server (IIS) Upload Manager Microsoft.NET 1.1 Framework MDAC 2.6 or higher 18.

20 Comp-Est Estimating Solution: Technical Requirements Important Notes! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs Processor 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core Ram 32-bit: 2 GB or more 64-bit: 4 GB or more 32-bit: 1 GB 64-bit: 2 GB Hard Disk Drive 100 GB or larger 20 GB Supported Operating System(s) and Operating Systems Microsoft Windows Vista 32-bit Microsoft Windows 7 (In recommended order.) SP1, SP2 SP1 DVD/CD Drive Any high-quality drive(s) capable of reading DVD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Display Card Capable of High-Color 16-bit or more when set to a 1024x768 resolution Display Monitor 1024x768 resolution or better Printer Windows-compatible laser or inkjet printer (non-postscript) 19.

21 Sound Card Windows-compatible sound card Special Requirements Adobe Acrobat Reader or later Unsupported Products Important Notes! The following table includes CCC applications that have known issues with the corresponding product and are not supported by CCC. Refer to the appropriate section within this document for supported environment details. Unsupported Products: ARM chips Intel Atom chips Applies to: CCC ONE Windows 2000 Service Pack 3 All CCC Products Windows Terminal Services CCC Pathways Citrix Metaframe products CCC Pathways Windows CE (Pocket PC OS) All CCC Products Linux Operating Systems All CCC Products Unix Operating Systems All CCC Products Macintosh Operating Systems All CCC Products Wireless Local Area Network (WiFi) CCC Pathways Network Client Wide Area Networks (WAN) CCC Pathways Network Client 20.

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