Open hospital benchmarks for positioning and profitability

Transcription

1 Open hospital benchmarks for positioning and profitability Johan Hjertqvist Founder & President Health Consumer Powerhouse Ltd. Leaders in Healthcare Conference, Arab Health Congress Jan 31, 2013, Dubai

2 About Health Consumer Powerhouse! Comparing healthcare systems performance in 35 countries from a consumer/patient view.! Since 2004, more than 40 index editions, available for free.! Index projects financed through unconditional development grants, similar to medical faculty sponsored research. Europe! Euro Health Consumer Index (EHCI) 2005, 2006, 2007, 2008, 2009, 2012! Euro Consumer Heart Index 2008! Euro Diabetes Care Index 2008! Euro HIV Index 2009! Euro Patient Empowerment Index! Nordic COPD Index 2010! Tobacco Harm Prevention Index 2011! Euro Headache Index 2011! Euro Hepatitis Index 2012 Sweden, others! Health Consumer Index Sweden 2004, 2005, 2006! Diabetes Care Index Sweden 2006, 2007, 2008! Breast Cancer Index Sweden 2006! Vaccination Index Sweden 2007, 2008! Renal Care Index Sweden 2007, 2008! Smoke Cessation Index Sweden 2008! COPD Index Sweden 2009, Nordic 2010! Advanced Home Care Index Sweden 2010! Euro-Canada Health Consumer Index Canada 2008, 2009! Provincial Health Consumer Index Canada 2008, 2009, 2010

3 EHCI growth since 2005

4 Our measurements and rankings form a standard for good, consumer-focused healthcare, assessed by a set of indicators (Health Consumer Index)

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6 Oooops.The DG Sanco internal design Copying the highest form of flattery!

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8 Such Indices meet multiple demands: Setting a standard, weak and strong sides are openly displayed Useful good examples are presented Open benchmarks drives quality healthcare Every stakeholder gains from transparency Consumers, Payers, Providers and Governments.

9 Accessibility of European healthcare (EHCI 2012) Europe is divided into waiting list territory (Red) and nonwaiting list territory (Green). This is remarkably constant over time, and independent of GDP/capita.

10 (Web)information to the public about which hospitals have the best results (2012)

11 Sveriges Bästa Akutsjukhus Index 11

12 Top rating; best cardiac care clinics of Sweden: 1. Kullbergska, Katrineholm Värnamo Mälarsjukhuset, Eskilstuna Köping Västerås Avesta Gävle Sunderbyn, Luleå and the worst ones: 71. Växjö Karlskrona Lindesberg 50 12

13 Some existing hospital benchmarks (publicly available) UK: NHS Choices ( ); Dr Foster ( ) DK: Sundhedskvalitet ( ) NL: Kiek Beter ( ); Independer ( ) SE: Öppna jämförelser ( vi_arbetar_med/oppnajamforelser/halso- _och_sjukvard_2) Best hospitals of Sweden incl. costs! ( ) Regional public comparisons.

14 Quantity quality data search Gathering, processing and analysing large volumes of patient data to reduce treatment risks and locate best practice: Patient records Invoicing, reimbursement, complications a s f Dr Foster (UK) Gathering, processing and analysing targeted data for Index indicators Pragmatic search for many various data sources Innovative approach in case of data shortage Health Consumer Powerhouse (Sweden). No conflict between different methods!

15 Competition for market shares Home market Limited choice? Customer loyalty limited mobility? Reputation of importance Well-known reimbursement systems Foreign/mobile consumers Expanded/unlimited choice No loyalty high mobility and expectations Reputation of utmost importance Potential insecurity of reimbursement and risks?

16 Building a strong position Growing mobility Inreasingly informed consumers with decreasing loyalty Hard facts wins Performance standards good for industry and business Influencing and driving standards Positioning yourself in an optimal way is essential for revenue.

17 What would a market perspective on regional healthcare show? Conditions for patient mobility? Patient flows? What hospitals are available? What do they offer Hospital ranking in a user-friendly way Top performers Good examples Mutual learning Financial lessons.

18 Thank you Health Consumer Powerhouse Ltd.