IBM Tivoli Netcool Configuration Manager 6.3 Administration and Implementation

Transcription

1 IBM Tivoli Netcool Configuration Manager 6.3 Administration and Implementation Duración: 5 Días Código del Curso: TN550G Temario: This course provides a comprehensive set of skills needed to install, configure, operate, and manage the IBM Tivoli Netcool Configuration Manager (ITNCM) base solution for monitoring and modifying the configuration of multi-vendor enterprise network devices. You will learn a structured set of topics that cover all aspects of the solution and how it supports the network configuration management environment. This training gives you access to virtualized servers and network devices and extensive exercises to demonstrate how the solution manages network devices and allows quality changes to device configurations into the network. Class work includes the installation and configuration of the software so that network discovery can run. Discussions describing the methods the solution uses for device management and its customization are included. Included in the courseware are details on device modeling technology and how it provides customers significant value over standard configuration management solutions. Dirigido a: This intermediate level course is for IBM Business Partner, service support, and customer technical support personnel. Objetivos: Describe the details of the scalable nature of the ITNCM architecture Use the ITNCM device terminal to create secure and fully logged access to device's command interfaces Describe the capabilities of the Application Programming Interface and the integration points into the Netcool solutions stack Design and create configuration change templates that offer advanced search and replace functionality Operate the ITNCM graphical user interface to plan, approve, and implement network changes Use out of band change technology to ensure device configurations are synchronize with configuration management database Implement the ITNCM security model to define user/group view, add, modify and delete rights within the network Implement the ITNCM OS upgrade technology to automate network device operating system upgrade Describe the concepts of SmartModel technology and the added value it provides to configuration management systems Implement standard device support for devices lacking SmartModel technology through command interface interaction Use the customization capabilities of ITNCM to allow it to access and manage network devices in the network Implement the ITNCM workflow to ensure all changes receive the correct level of approvals Install the ITNCM software and SmartModel device drivers Use the ITNCM administrative toolset for full lifecycle management of the solution Use the ITNCM logging facilities to troubleshoot issues with software Describe the quality checks and rollback capabilities inherent in the ITNCM's configuration change processes

2 Prerequisitos: You should have: Basic UNIX and Linux operating skills needed for installation and maintenance activities used in the class. Ability to create users and groups, create and change permissions on directories, use FTP, and experience with text editors such as vi. Basic understanding of network device configuration process (needed to understand what ITNCM is attempting to automate. Understand how to log into a network device, enter its configuration mode, and to save and install changes.) Basic understanding of TCP/IP networking protocol (needed to understand how ITNCM accesses devices. DNS name resolution, connection protocols (for example, SSH, telnet), and understanding typical issues preventing connectivity to servers is very useful in troubleshooting issues.) Basic understanding of database technology (needed to help understand how data is stored and to understand scalability and data availability and resiliency)

3 Contenido: Unit 1: What is Tivoli Netcool Configuration Manager? Integration with the Netcool Suite Integration with the Netcool Suite Architecture Resource Browser Resource Browser Configuration navigation and changes Configuration navigation and changes Terminal access to devices Terminal access to devices Integration with the Netcool Suite Device synchronization Device synchronization Resource Browser Command set execution Command set execution Command set CSV execution Command set CSV execution Configuration navigation and changes Searching Searching Terminal access to devices Defining version differences Defining version differences Device synchronization Reports Reports Command set execution Security model and framework Security model and framework Command set CSV execution Groups and users Groups and users Searching Intelligent configuration management Intelligent configuration management Defining version differences Security sets Security sets Reports Device interaction Device interaction Security model and framework Actual model versus model Actual model versus model Groups and users Generalized resources Generalized resources Intelligent configuration management Overview and resolution strategy Overview and resolution strategy Security sets Managing unmodeled commands Managing unmodeled commands Device interaction Configuring resources Configuring resources Actual model versus model Controlling the flow of tickets Controlling the flow of tickets Generalized resources Scheduling Scheduling Overview and resolution strategy Server time issues Server time issues Managing unmodeled commands Worker server resource Worker server resource Configuring resources Concurrency Concurrency Controlling the flow of tickets Optimizing execution Optimizing execution Scheduling UOW execution order UOW execution order Server time issues Warnings from system UOW and Draft Warnings from system UOW and Draft Worker server resource conflicts conflicts Concurrency Change quality checks and workflow Change quality checks and workflow Optimizing execution Rollback Rollback UOW execution order UOW performance UOW performance Warnings from system UOW and Draft Dequeue and requeue Dequeue and requeue conflicts IBM Device Terminal administration IBM Device Terminal administration Change quality checks and workflow IBM Device Terminal logging IBM Device Terminal logging Rollback IBM Device Terminal command filtering IBM Device Terminal command filtering UOW performance Modeled: Add, Delete, and Modify Modeled: Add, Delete, and Modify Dequeue and requeue command sets command sets IBM Device Terminal administration Modeled: Testing command set Modeled: Testing command set IBM Device Terminal logging Modeled: Search and replace command Modeled: Search and replace command IBM Device Terminal command filtering sets sets Modeled: Add, Delete, and Modify command Modeled: Parameterizing command set Modeled: Parameterizing command set sets Applying command sets Applying command sets Modeled: Testing command set Review drivers log Review drivers log Modeled: Search and replace command UOW failure categories UOW failure categories sets OS registry and OS specification OS registry and OS specification Modeled: Parameterizing command set Update boot parameters in configuration Update boot parameters in configuration Applying command sets Custom parsing of device data Custom parsing of device data Review drivers log Execute OS upgrade Execute OS upgrade UOW failure categories Configuring Configuring OS registry and OS specification Management Management Update boot parameters in configuration Parameterize XPATH Parameterize XPATH Custom parsing of device data Annotating Annotating Execute OS upgrade Unknown devices Unknown devices Configuring Install base Install base Management Install drivers Install drivers Parameterize XPATH Starting and stopping Starting and stopping Annotating Unknown devices Install base Clearing caches Clearing caches Install drivers Command utilities Command utilities

4 Starting and stopping Clearing caches Unit 8: Using the TNCM workflow and Unit 13: Device OS upgrade manager Command utilities approval tickets Upgrade process flow Approval tickets versus UOW Unit 2: TNCM user interface Integration with the Netcool Suite Queue Manager Integration with the Netcool Suite Resource Browser Resource Browser Configuration navigation and changes Configuration navigation and changes Terminal access to devices Integration with the Netcool Suite Terminal access to devices Device synchronization Resource Browser Device synchronization Command set execution Command set execution Command set CSV execution Configuration navigation and changes Command set CSV execution Searching Terminal access to devices Searching Defining version differences Device synchronization Defining version differences Reports Command set execution Reports Security model and framework Command set CSV execution Security model and framework Groups and users Searching Groups and users Intelligent configuration management Defining version differences Intelligent configuration management Security sets Reports Security sets Device interaction Security model and framework Device interaction Actual model versus model Groups and users Actual model versus model Generalized resources Intelligent configuration management Generalized resources Overview and resolution strategy Security sets Overview and resolution strategy Managing unmodeled commands Device interaction Managing unmodeled commands Configuring resources Actual model versus model Configuring resources Controlling the flow of tickets Generalized resources Controlling the flow of tickets Scheduling Overview and resolution strategy Scheduling Server time issues Managing unmodeled commands Server time issues Worker server resource Configuring resources Worker server resource Concurrency Controlling the flow of tickets Concurrency Optimizing execution Scheduling Optimizing execution UOW execution order Server time issues UOW execution order Warnings from system UOW and Draft Worker server resource Warnings from system UOW and Draft conflicts Concurrency conflicts Change quality checks and workflow Optimizing execution Change quality checks and workflow Rollback UOW execution order Rollback UOW performance Warnings from system UOW and Draft UOW performance Dequeue and requeue conflicts Dequeue and requeue IBM Device Terminal administration Change quality checks and workflow IBM Device Terminal administration IBM Device Terminal logging Rollback IBM Device Terminal logging IBM Device Terminal command filtering UOW performance IBM Device Terminal command filtering Modeled: Add, Delete, and Modify Dequeue and requeue Modeled: Add, Delete, and Modify command sets IBM Device Terminal administration command sets Modeled: Testing command set IBM Device Terminal logging Modeled: Testing command set Modeled: Search and replace command IBM Device Terminal command filtering Modeled: Search and replace command sets Modeled: Add, Delete, and Modify command sets Modeled: Parameterizing command set sets Modeled: Parameterizing command set Applying command sets Modeled: Testing command set Applying command sets Review drivers log Modeled: Search and replace command Review drivers log UOW failure categories sets UOW failure categories OS registry and OS specification Modeled: Parameterizing command set OS registry and OS specification Update boot parameters in configuration Applying command sets Update boot parameters in configuration Custom parsing of device data Review drivers log Custom parsing of device data Execute OS upgrade UOW failure categories Execute OS upgrade Configuring OS registry and OS specification Configuring Management Update boot parameters in configuration Management Parameterize XPATH Custom parsing of device data Parameterize XPATH Annotating Execute OS upgrade Annotating Unknown devices Configuring Unknown devices Install base Management Install base Install drivers

5 Parameterize XPATH Install drivers Starting and stopping Annotating Starting and stopping Unknown devices Install base Clearing caches Install drivers Clearing caches Command utilities Starting and stopping Command utilities Clearing caches Command utilities Integration with the Netcool Suite Integration with the Netcool Suite Resource Browser Resource Browser Configuration navigation and changes Configuration navigation and changes Terminal access to devices Integration with the Netcool Suite Terminal access to devices Device synchronization Resource Browser Device synchronization Command set execution Command set execution Command set CSV execution Configuration navigation and changes Command set CSV execution Searching Terminal access to devices Searching Defining version differences Device synchronization Defining version differences Reports Command set execution Reports Security model and framework Command set CSV execution Security model and framework Groups and users Searching Groups and users Intelligent configuration management Defining version differences Intelligent configuration management Security sets Reports Security sets Device interaction Security model and framework Device interaction Actual model versus model Groups and users Actual model versus model Generalized resources Intelligent configuration management Generalized resources Overview and resolution strategy Security sets Overview and resolution strategy Managing unmodeled commands Device interaction Managing unmodeled commands Configuring resources Actual model versus model Configuring resources Controlling the flow of tickets Generalized resources Controlling the flow of tickets Scheduling Overview and resolution strategy Scheduling Server time issues Managing unmodeled commands Server time issues Worker server resource Configuring resources Worker server resource Concurrency Controlling the flow of tickets Concurrency Optimizing execution Scheduling Optimizing execution UOW execution order Server time issues UOW execution order Warnings from system UOW and Draft Worker server resource Warnings from system UOW and Draft conflicts Concurrency conflicts Change quality checks and workflow Optimizing execution Change quality checks and workflow Rollback UOW execution order Rollback UOW performance Warnings from system UOW and Draft UOW performance Dequeue and requeue conflicts Dequeue and requeue IBM Device Terminal administration Change quality checks and workflow IBM Device Terminal administration IBM Device Terminal logging Rollback IBM Device Terminal logging IBM Device Terminal command filtering UOW performance IBM Device Terminal command filtering Modeled: Add, Delete, and Modify Dequeue and requeue Modeled: Add, Delete, and Modify command sets IBM Device Terminal administration command sets Modeled: Testing command set IBM Device Terminal logging Modeled: Testing command set Modeled: Search and replace command IBM Device Terminal command filtering Modeled: Search and replace command sets Modeled: Add, Delete, and Modify command sets Modeled: Parameterizing command set sets Modeled: Parameterizing command set Applying command sets Modeled: Testing command set Applying command sets Review drivers log Modeled: Search and replace command Review drivers log UOW failure categories sets UOW failure categories OS registry and OS specification Modeled: Parameterizing command set OS registry and OS specification Update boot parameters in configuration Applying command sets Update boot parameters in configuration Custom parsing of device data Review drivers log Custom parsing of device data Execute OS upgrade UOW failure categories Execute OS upgrade Configuring OS registry and OS specification Configuring Management Update boot parameters in configuration Management Parameterize XPATH Custom parsing of device data Parameterize XPATH Annotating Execute OS upgrade Annotating Unknown devices Configuring Unknown devices Install base

6 Management Install base Install drivers Parameterize XPATH Install drivers Starting and stopping Annotating Starting and stopping Unknown devices Install base Clearing caches Install drivers Clearing caches Command utilities Starting and stopping Command utilities Clearing caches Command utilities Integration with the Netcool Suite Integration with the Netcool Suite Resource Browser Resource Browser Unit 3: Single change configuration Configuration navigation and changes management Configuration navigation and changes Terminal access to devices Terminal access to devices Device synchronization Discovering and the import network Device synchronization Command set execution Command set execution Command set CSV execution Command set CSV execution Searching Searching Defining version differences Integration with the Netcool Suite Defining version differences Reports Resource Browser Reports Security model and framework Security model and framework Groups and users Configuration navigation and changes Groups and users Intelligent configuration management Terminal access to devices Intelligent configuration management Security sets Device synchronization Security sets Device interaction Command set execution Device interaction Actual model versus model Command set CSV execution Actual model versus model Generalized resources Searching Generalized resources Overview and resolution strategy Defining version differences Overview and resolution strategy Managing unmodeled commands Reports Managing unmodeled commands Configuring resources Security model and framework Configuring resources Controlling the flow of tickets Groups and users Controlling the flow of tickets Scheduling Intelligent configuration management Scheduling Server time issues Security sets Server time issues Worker server resource Device interaction Worker server resource Concurrency Actual model versus model Concurrency Optimizing execution Generalized resources Optimizing execution UOW execution order Overview and resolution strategy UOW execution order Warnings from system UOW and Draft Managing unmodeled commands Warnings from system UOW and Draft conflicts Configuring resources conflicts Change quality checks and workflow Controlling the flow of tickets Change quality checks and workflow Rollback Scheduling Rollback UOW performance Server time issues UOW performance Dequeue and requeue Worker server resource Dequeue and requeue IBM Device Terminal administration Concurrency IBM Device Terminal administration IBM Device Terminal logging Optimizing execution IBM Device Terminal logging IBM Device Terminal command filtering UOW execution order IBM Device Terminal command filtering Modeled: Add, Delete, and Modify Warnings from system UOW and Draft Modeled: Add, Delete, and Modify command sets conflicts command sets Modeled: Testing command set Change quality checks and workflow Modeled: Testing command set Modeled: Search and replace command Rollback Modeled: Search and replace command sets UOW performance sets Modeled: Parameterizing command set Dequeue and requeue Modeled: Parameterizing command set Applying command sets IBM Device Terminal administration Applying command sets Review drivers log IBM Device Terminal logging Review drivers log UOW failure categories IBM Device Terminal command filtering UOW failure categories OS registry and OS specification Modeled: Add, Delete, and Modify command OS registry and OS specification Update boot parameters in configuration sets Update boot parameters in configuration Custom parsing of device data Modeled: Testing command set Custom parsing of device data Execute OS upgrade Modeled: Search and replace command Execute OS upgrade Configuring sets Configuring Management Modeled: Parameterizing command set Management Parameterize XPATH Applying command sets Parameterize XPATH Annotating Review drivers log Annotating Unknown devices

7 UOW failure categories Unknown devices Install base OS registry and OS specification Install base Install drivers Update boot parameters in configuration Install drivers Starting and stopping Custom parsing of device data Starting and stopping Execute OS upgrade Configuring Clearing caches Management Clearing caches Command utilities Parameterize XPATH Command utilities Annotating Unknown devices Install base Install drivers Unit 9: UOW management Starting and stopping Integration with the Netcool Suite UOW decomposition and task execution Resource Browser Clearing caches Configuration navigation and changes Command utilities Terminal access to devices Integration with the Netcool Suite Device synchronization Resource Browser Command set execution Command set CSV execution Configuration navigation and changes Searching Terminal access to devices Defining version differences Integration with the Netcool Suite Device synchronization Reports Resource Browser Command set execution Security model and framework Command set CSV execution Groups and users Configuration navigation and changes Searching Intelligent configuration management Terminal access to devices Defining version differences Security sets Device synchronization Reports Device interaction Command set execution Security model and framework Actual model versus model Command set CSV execution Groups and users Generalized resources Searching Intelligent configuration management Overview and resolution strategy Defining version differences Security sets Managing unmodeled commands Reports Device interaction Configuring resources Security model and framework Actual model versus model Controlling the flow of tickets Groups and users Generalized resources Scheduling Intelligent configuration management Overview and resolution strategy Server time issues Security sets Managing unmodeled commands Worker server resource Device interaction Configuring resources Concurrency Actual model versus model Controlling the flow of tickets Optimizing execution Generalized resources Scheduling UOW execution order Overview and resolution strategy Server time issues Warnings from system UOW and Draft Managing unmodeled commands Worker server resource conflicts Configuring resources Concurrency Change quality checks and workflow Controlling the flow of tickets Optimizing execution Rollback Scheduling UOW execution order UOW performance Server time issues Warnings from system UOW and Draft Dequeue and requeue Worker server resource conflicts IBM Device Terminal administration Concurrency Change quality checks and workflow IBM Device Terminal logging Optimizing execution Rollback IBM Device Terminal command filtering UOW execution order UOW performance Modeled: Add, Delete, and Modify Warnings from system UOW and Draft Dequeue and requeue command sets conflicts IBM Device Terminal administration Modeled: Testing command set Change quality checks and workflow IBM Device Terminal logging Modeled: Search and replace command Rollback IBM Device Terminal command filtering sets UOW performance Modeled: Add, Delete, and Modify Modeled: Parameterizing command set Dequeue and requeue command sets Applying command sets IBM Device Terminal administration Modeled: Testing command set Review drivers log IBM Device Terminal logging Modeled: Search and replace command UOW failure categories IBM Device Terminal command filtering sets OS registry and OS specification Modeled: Add, Delete, and Modify command Modeled: Parameterizing command set Update boot parameters in configuration sets Applying command sets Custom parsing of device data Modeled: Testing command set Review drivers log Execute OS upgrade Modeled: Search and replace command UOW failure categories Configuring sets OS registry and OS specification Management Modeled: Parameterizing command set Update boot parameters in configuration Parameterize XPATH Applying command sets Custom parsing of device data Annotating

8 Review drivers log Execute OS upgrade Unknown devices UOW failure categories Configuring Install base OS registry and OS specification Management Install drivers Update boot parameters in configuration Parameterize XPATH Starting and stopping Custom parsing of device data Annotating Execute OS upgrade Unknown devices Configuring Install base Clearing caches Management Install drivers Command utilities Parameterize XPATH Starting and stopping Annotating Unknown devices Install base Clearing caches Unit 14: Out of band change daemon Install drivers Command utilities Starting and stopping Overview Clearing caches Command utilities Integration with the Netcool Suite Integration with the Netcool Suite Resource Browser Resource Browser Configuration navigation and changes Configuration navigation and changes Terminal access to devices Terminal access to devices Device synchronization Integration with the Netcool Suite Device synchronization Command set execution Resource Browser Command set execution Command set CSV execution Command set CSV execution Searching Configuration navigation and changes Searching Defining version differences Terminal access to devices Defining version differences Reports Device synchronization Reports Security model and framework Command set execution Security model and framework Groups and users Command set CSV execution Groups and users Intelligent configuration management Searching Intelligent configuration management Security sets Defining version differences Security sets Device interaction Reports Device interaction Actual model versus model Security model and framework Actual model versus model Generalized resources Groups and users Generalized resources Overview and resolution strategy Intelligent configuration management Overview and resolution strategy Managing unmodeled commands Security sets Managing unmodeled commands Configuring resources Device interaction Configuring resources Controlling the flow of tickets Actual model versus model Controlling the flow of tickets Scheduling Generalized resources Scheduling Server time issues Overview and resolution strategy Server time issues Worker server resource Managing unmodeled commands Worker server resource Concurrency Configuring resources Concurrency Optimizing execution Controlling the flow of tickets Optimizing execution UOW execution order Scheduling UOW execution order Warnings from system UOW and Draft Server time issues Warnings from system UOW and Draft conflicts Worker server resource conflicts Change quality checks and workflow Concurrency Change quality checks and workflow Rollback Optimizing execution Rollback UOW performance UOW execution order UOW performance Dequeue and requeue Warnings from system UOW and Draft Dequeue and requeue IBM Device Terminal administration conflicts IBM Device Terminal administration IBM Device Terminal logging Change quality checks and workflow IBM Device Terminal logging IBM Device Terminal command filtering Rollback IBM Device Terminal command filtering Modeled: Add, Delete, and Modify UOW performance Modeled: Add, Delete, and Modify command sets Dequeue and requeue command sets Modeled: Testing command set IBM Device Terminal administration Modeled: Testing command set Modeled: Search and replace command IBM Device Terminal logging Modeled: Search and replace command sets IBM Device Terminal command filtering sets Modeled: Parameterizing command set Modeled: Add, Delete, and Modify command Modeled: Parameterizing command set Applying command sets sets Applying command sets Review drivers log Modeled: Testing command set Review drivers log UOW failure categories Modeled: Search and replace command UOW failure categories OS registry and OS specification sets OS registry and OS specification Update boot parameters in configuration Modeled: Parameterizing command set Update boot parameters in configuration Custom parsing of device data

9 Applying command sets Custom parsing of device data Execute OS upgrade Review drivers log Execute OS upgrade Configuring UOW failure categories Configuring Management OS registry and OS specification Management Parameterize XPATH Update boot parameters in configuration Parameterize XPATH Annotating Custom parsing of device data Annotating Unknown devices Execute OS upgrade Unknown devices Install base Configuring Install base Install drivers Management Install drivers Starting and stopping Parameterize XPATH Starting and stopping Annotating Unknown devices Clearing caches Install base Clearing caches Command utilities Install drivers Command utilities Starting and stopping Clearing caches Command utilities Integration with the Netcool Suite Integration with the Netcool Suite Resource Browser Resource Browser Configuration navigation and changes Unit 4: Mass change configuration Configuration navigation and changes Terminal access to devices management Terminal access to devices Device synchronization Device synchronization Command set execution Command set overview Command set execution Command set CSV execution Command set CSV execution Searching Searching Defining version differences Defining version differences Reports Integration with the Netcool Suite Reports Security model and framework Resource Browser Security model and framework Groups and users Groups and users Intelligent configuration management Configuration navigation and changes Intelligent configuration management Security sets Terminal access to devices Security sets Device interaction Device synchronization Device interaction Actual model versus model Command set execution Actual model versus model Generalized resources Command set CSV execution Generalized resources Overview and resolution strategy Searching Overview and resolution strategy Managing unmodeled commands Defining version differences Managing unmodeled commands Configuring resources Reports Configuring resources Controlling the flow of tickets Security model and framework Controlling the flow of tickets Scheduling Groups and users Scheduling Server time issues Intelligent configuration management Server time issues Worker server resource Security sets Worker server resource Concurrency Device interaction Concurrency Optimizing execution Actual model versus model Optimizing execution UOW execution order Generalized resources UOW execution order Warnings from system UOW and Draft Overview and resolution strategy Warnings from system UOW and Draft conflicts Managing unmodeled commands conflicts Change quality checks and workflow Configuring resources Change quality checks and workflow Rollback Controlling the flow of tickets Rollback UOW performance Scheduling UOW performance Dequeue and requeue Server time issues Dequeue and requeue IBM Device Terminal administration Worker server resource IBM Device Terminal administration IBM Device Terminal logging Concurrency IBM Device Terminal logging IBM Device Terminal command filtering Optimizing execution IBM Device Terminal command filtering Modeled: Add, Delete, and Modify UOW execution order Modeled: Add, Delete, and Modify command sets Warnings from system UOW and Draft command sets Modeled: Testing command set conflicts Modeled: Testing command set Modeled: Search and replace command Change quality checks and workflow Modeled: Search and replace command sets Rollback sets Modeled: Parameterizing command set UOW performance Modeled: Parameterizing command set Applying command sets Dequeue and requeue Applying command sets Review drivers log IBM Device Terminal administration Review drivers log UOW failure categories IBM Device Terminal logging UOW failure categories OS registry and OS specification IBM Device Terminal command filtering OS registry and OS specification Update boot parameters in configuration

10 Modeled: Add, Delete, and Modify command Update boot parameters in configuration Custom parsing of device data sets Custom parsing of device data Execute OS upgrade Modeled: Testing command set Execute OS upgrade Configuring Modeled: Search and replace command Configuring Management sets Management Parameterize XPATH Modeled: Parameterizing command set Parameterize XPATH Annotating Applying command sets Annotating Unknown devices Review drivers log Unknown devices Install base UOW failure categories Install base Install drivers OS registry and OS specification Install drivers Starting and stopping Update boot parameters in configuration Starting and stopping Custom parsing of device data Execute OS upgrade Clearing caches Configuring Clearing caches Command utilities Management Command utilities Parameterize XPATH Annotating Unknown devices Unit 15: Using search sets Install base Install drivers Define XPATH Starting and stopping Integration with the Netcool Suite Resource Browser Clearing caches Configuration navigation and changes Integration with the Netcool Suite Command utilities Terminal access to devices Resource Browser Device synchronization Command set execution Configuration navigation and changes Command set CSV execution Terminal access to devices Searching Device synchronization Defining version differences Command set execution Integration with the Netcool Suite Reports Command set CSV execution Resource Browser Security model and framework Searching Groups and users Defining version differences Configuration navigation and changes Intelligent configuration management Reports Terminal access to devices Security sets Security model and framework Device synchronization Device interaction Groups and users Command set execution Actual model versus model Intelligent configuration management Command set CSV execution Generalized resources Security sets Searching Overview and resolution strategy Device interaction Defining version differences Managing unmodeled commands Actual model versus model Reports Configuring resources Generalized resources Security model and framework Controlling the flow of tickets Overview and resolution strategy Groups and users Scheduling Managing unmodeled commands Intelligent configuration management Server time issues Configuring resources Security sets Worker server resource Controlling the flow of tickets Device interaction Concurrency Scheduling Actual model versus model Optimizing execution Server time issues Generalized resources UOW execution order Worker server resource Overview and resolution strategy Warnings from system UOW and Draft Concurrency Managing unmodeled commands conflicts Optimizing execution Configuring resources Change quality checks and workflow UOW execution order Controlling the flow of tickets Rollback Warnings from system UOW and Draft Scheduling UOW performance conflicts Server time issues Dequeue and requeue Change quality checks and workflow Worker server resource IBM Device Terminal administration Rollback Concurrency IBM Device Terminal logging UOW performance Optimizing execution IBM Device Terminal command filtering Dequeue and requeue UOW execution order Modeled: Add, Delete, and Modify IBM Device Terminal administration Warnings from system UOW and Draft command sets IBM Device Terminal logging conflicts Modeled: Testing command set IBM Device Terminal command filtering Change quality checks and workflow Modeled: Search and replace command Modeled: Add, Delete, and Modify Rollback sets command sets UOW performance Modeled: Parameterizing command set Modeled: Testing command set Dequeue and requeue Applying command sets Modeled: Search and replace command IBM Device Terminal administration Review drivers log sets IBM Device Terminal logging UOW failure categories Modeled: Parameterizing command set

11 IBM Device Terminal command filtering OS registry and OS specification Applying command sets Modeled: Add, Delete, and Modify command Update boot parameters in configuration Review drivers log sets Custom parsing of device data UOW failure categories Modeled: Testing command set Execute OS upgrade OS registry and OS specification Modeled: Search and replace command Configuring Update boot parameters in configuration sets Management Custom parsing of device data Modeled: Parameterizing command set Parameterize XPATH Execute OS upgrade Applying command sets Annotating Configuring Review drivers log Unknown devices Management UOW failure categories Install base Parameterize XPATH OS registry and OS specification Install drivers Annotating Update boot parameters in configuration Starting and stopping Unknown devices Custom parsing of device data Install base Execute OS upgrade Install drivers Configuring Clearing caches Starting and stopping Management Command utilities Parameterize XPATH Annotating Clearing caches Unknown devices Command utilities Install base Install drivers Starting and stopping Integration with the Netcool Suite Resource Browser Clearing caches Configuration navigation and changes Integration with the Netcool Suite Command utilities Terminal access to devices Resource Browser Device synchronization Command set execution Configuration navigation and changes Command set CSV execution Terminal access to devices Unit 5: Essential administrative tasks Searching Device synchronization Defining version differences Command set execution Approving changes Reports Command set CSV execution Security model and framework Searching Groups and users Defining version differences Intelligent configuration management Reports Integration with the Netcool Suite Security sets Security model and framework Resource Browser Device interaction Groups and users Actual model versus model Intelligent configuration management Configuration navigation and changes Generalized resources Security sets Terminal access to devices Overview and resolution strategy Device interaction Device synchronization Managing unmodeled commands Actual model versus model Command set execution Configuring resources Generalized resources Command set CSV execution Controlling the flow of tickets Overview and resolution strategy Searching Scheduling Managing unmodeled commands Defining version differences Server time issues Configuring resources Reports Worker server resource Controlling the flow of tickets Security model and framework Concurrency Scheduling Groups and users Optimizing execution Server time issues Intelligent configuration management UOW execution order Worker server resource Security sets Warnings from system UOW and Draft Concurrency Device interaction conflicts Optimizing execution Actual model versus model Change quality checks and workflow UOW execution order Generalized resources Rollback Warnings from system UOW and Draft Overview and resolution strategy UOW performance conflicts Managing unmodeled commands Dequeue and requeue Change quality checks and workflow Configuring resources IBM Device Terminal administration Rollback Controlling the flow of tickets IBM Device Terminal logging UOW performance Scheduling IBM Device Terminal command filtering Dequeue and requeue Server time issues Modeled: Add, Delete, and Modify IBM Device Terminal administration Worker server resource command sets IBM Device Terminal logging Concurrency Modeled: Testing command set IBM Device Terminal command filtering Optimizing execution Modeled: Search and replace command Modeled: Add, Delete, and Modify UOW execution order sets command sets Warnings from system UOW and Draft Modeled: Parameterizing command set Modeled: Testing command set conflicts Applying command sets Modeled: Search and replace command Change quality checks and workflow Review drivers log sets

12 Rollback UOW failure categories Modeled: Parameterizing command set UOW performance OS registry and OS specification Applying command sets Dequeue and requeue Update boot parameters in configuration Review drivers log IBM Device Terminal administration Custom parsing of device data UOW failure categories IBM Device Terminal logging Execute OS upgrade OS registry and OS specification IBM Device Terminal command filtering Configuring Update boot parameters in configuration Modeled: Add, Delete, and Modify command Management Custom parsing of device data sets Parameterize XPATH Execute OS upgrade Modeled: Testing command set Annotating Configuring Modeled: Search and replace command Unknown devices Management sets Install base Parameterize XPATH Modeled: Parameterizing command set Install drivers Annotating Applying command sets Starting and stopping Unknown devices Review drivers log Install base UOW failure categories Install drivers OS registry and OS specification Clearing caches Starting and stopping Update boot parameters in configuration Command utilities Custom parsing of device data Execute OS upgrade Clearing caches Configuring Command utilities Management Parameterize XPATH Annotating Integration with the Netcool Suite Unknown devices Resource Browser Unit 16 Standard devices and modeled Install base devices Install drivers Configuration navigation and changes Starting and stopping Terminal access to devices Steps to support standard device Device synchronization Command set execution Clearing caches Command set CSV execution Command utilities Searching Integration with the Netcool Suite Defining version differences Resource Browser Reports Security model and framework Configuration navigation and changes Groups and users Terminal access to devices Intelligent configuration management Device synchronization Integration with the Netcool Suite Security sets Command set execution Resource Browser Device interaction Command set CSV execution Actual model versus model Searching Configuration navigation and changes Generalized resources Defining version differences Terminal access to devices Overview and resolution strategy Reports Device synchronization Managing unmodeled commands Security model and framework Command set execution Configuring resources Groups and users Command set CSV execution Controlling the flow of tickets Intelligent configuration management Searching Scheduling Security sets Defining version differences Server time issues Device interaction Reports Worker server resource Actual model versus model Security model and framework Concurrency Generalized resources Groups and users Optimizing execution Overview and resolution strategy Intelligent configuration management UOW execution order Managing unmodeled commands Security sets Warnings from system UOW and Draft Configuring resources Device interaction conflicts Controlling the flow of tickets Actual model versus model Change quality checks and workflow Scheduling Generalized resources Rollback Server time issues Overview and resolution strategy UOW performance Worker server resource Managing unmodeled commands Dequeue and requeue Concurrency Configuring resources IBM Device Terminal administration Optimizing execution Controlling the flow of tickets IBM Device Terminal logging UOW execution order Scheduling IBM Device Terminal command filtering Warnings from system UOW and Draft Server time issues Modeled: Add, Delete, and Modify conflicts Worker server resource command sets Change quality checks and workflow Concurrency Modeled: Testing command set Rollback Optimizing execution Modeled: Search and replace command UOW performance UOW execution order sets Dequeue and requeue Warnings from system UOW and Draft Modeled: Parameterizing command set IBM Device Terminal administration conflicts Applying command sets IBM Device Terminal logging

13 Change quality checks and workflow Review drivers log IBM Device Terminal command filtering Rollback UOW failure categories Modeled: Add, Delete, and Modify UOW performance OS registry and OS specification command sets Dequeue and requeue Update boot parameters in configuration Modeled: Testing command set IBM Device Terminal administration Custom parsing of device data Modeled: Search and replace command IBM Device Terminal logging Execute OS upgrade sets IBM Device Terminal command filtering Configuring Modeled: Parameterizing command set Modeled: Add, Delete, and Modify command Management Applying command sets sets Parameterize XPATH Review drivers log Modeled: Testing command set Annotating UOW failure categories Modeled: Search and replace command Unknown devices OS registry and OS specification sets Install base Update boot parameters in configuration Modeled: Parameterizing command set Install drivers Custom parsing of device data Applying command sets Starting and stopping Execute OS upgrade Review drivers log Configuring UOW failure categories Management OS registry and OS specification Clearing caches Parameterize XPATH Update boot parameters in configuration Command utilities Annotating Custom parsing of device data Unknown devices Execute OS upgrade Install base Configuring Install drivers Management Starting and stopping Parameterize XPATH Annotating Integration with the Netcool Suite Unknown devices Resource Browser Clearing caches Install base Command utilities Install drivers Configuration navigation and changes Starting and stopping Terminal access to devices Device synchronization Command set execution Unit 17: Installation Clearing caches Command set CSV execution Command utilities Searching Pre-requisites Defining version differences Reports Security model and framework Groups and users Integration with the Netcool Suite Intelligent configuration management Resource Browser Integration with the Netcool Suite Security sets Resource Browser Device interaction Configuration navigation and changes Actual model versus model Terminal access to devices Configuration navigation and changes Generalized resources Device synchronization Terminal access to devices Overview and resolution strategy Command set execution Device synchronization Managing unmodeled commands Command set CSV execution Command set execution Configuring resources Searching Command set CSV execution Controlling the flow of tickets Defining version differences Searching Scheduling Reports Defining version differences Server time issues Security model and framework Reports Worker server resource Groups and users Security model and framework Concurrency Intelligent configuration management Groups and users Optimizing execution Security sets Intelligent configuration management UOW execution order Device interaction Security sets Warnings from system UOW and Draft Actual model versus model Device interaction conflicts Generalized resources Actual model versus model Change quality checks and workflow Overview and resolution strategy Generalized resources Rollback Managing unmodeled commands Overview and resolution strategy UOW performance Configuring resources Managing unmodeled commands Dequeue and requeue Controlling the flow of tickets Configuring resources IBM Device Terminal administration Scheduling Controlling the flow of tickets IBM Device Terminal logging Server time issues Scheduling IBM Device Terminal command filtering Worker server resource Server time issues Modeled: Add, Delete, and Modify Concurrency Worker server resource command sets Optimizing execution Concurrency Modeled: Testing command set UOW execution order Optimizing execution Modeled: Search and replace command Warnings from system UOW and Draft UOW execution order sets conflicts Warnings from system UOW and Draft Modeled: Parameterizing command set Change quality checks and workflow

14 conflicts Applying command sets Rollback Change quality checks and workflow Review drivers log UOW performance Rollback UOW failure categories Dequeue and requeue UOW performance OS registry and OS specification IBM Device Terminal administration Dequeue and requeue Update boot parameters in configuration IBM Device Terminal logging IBM Device Terminal administration Custom parsing of device data IBM Device Terminal command filtering IBM Device Terminal logging Execute OS upgrade Modeled: Add, Delete, and Modify IBM Device Terminal command filtering Configuring command sets Modeled: Add, Delete, and Modify command Management Modeled: Testing command set sets Parameterize XPATH Modeled: Search and replace command Modeled: Testing command set Annotating sets Modeled: Search and replace command Unknown devices Modeled: Parameterizing command set sets Install base Applying command sets Modeled: Parameterizing command set Install drivers Review drivers log Applying command sets Starting and stopping UOW failure categories Review drivers log OS registry and OS specification UOW failure categories Update boot parameters in configuration OS registry and OS specification Clearing caches Custom parsing of device data Update boot parameters in configuration Command utilities Execute OS upgrade Custom parsing of device data Configuring Execute OS upgrade Management Configuring Parameterize XPATH Management Annotating Parameterize XPATH Unknown devices Annotating Integration with the Netcool Suite Install base Unknown devices Resource Browser Install drivers Install base Starting and stopping Install drivers Configuration navigation and changes Starting and stopping Terminal access to devices Device synchronization Clearing caches Command set execution Command utilities Clearing caches Command set CSV execution Command utilities Searching Defining version differences Reports Security model and framework Unit 6: TNCM security model Groups and users Integration with the Netcool Suite Intelligent configuration management Resource Browser Authentication methods Security sets Device interaction Configuration navigation and changes Actual model versus model Terminal access to devices Generalized resources Device synchronization Integration with the Netcool Suite Overview and resolution strategy Command set execution Resource Browser Managing unmodeled commands Command set CSV execution Configuring resources Searching Configuration navigation and changes Controlling the flow of tickets Defining version differences Terminal access to devices Scheduling Reports Device synchronization Server time issues Security model and framework Command set execution Worker server resource Groups and users Command set CSV execution Concurrency Intelligent configuration management Searching Optimizing execution Security sets Defining version differences UOW execution order Device interaction Reports Warnings from system UOW and Draft Actual model versus model Security model and framework conflicts Generalized resources Groups and users Change quality checks and workflow Overview and resolution strategy Intelligent configuration management Rollback Managing unmodeled commands Security sets UOW performance Configuring resources Device interaction Dequeue and requeue Controlling the flow of tickets Actual model versus model IBM Device Terminal administration Scheduling Generalized resources IBM Device Terminal logging Server time issues Overview and resolution strategy IBM Device Terminal command filtering Worker server resource Managing unmodeled commands Modeled: Add, Delete, and Modify Concurrency Configuring resources command sets Optimizing execution Controlling the flow of tickets Modeled: Testing command set UOW execution order Scheduling Modeled: Search and replace command Warnings from system UOW and Draft Server time issues sets conflicts

15 Worker server resource Modeled: Parameterizing command set Change quality checks and workflow Concurrency Applying command sets Rollback Optimizing execution Review drivers log UOW performance UOW execution order UOW failure categories Dequeue and requeue Warnings from system UOW and Draft OS registry and OS specification IBM Device Terminal administration conflicts Update boot parameters in configuration IBM Device Terminal logging Change quality checks and workflow Custom parsing of device data IBM Device Terminal command filtering Rollback Execute OS upgrade Modeled: Add, Delete, and Modify UOW performance Configuring command sets Dequeue and requeue Management Modeled: Testing command set IBM Device Terminal administration Parameterize XPATH Modeled: Search and replace command IBM Device Terminal logging Annotating sets IBM Device Terminal command filtering Unknown devices Modeled: Parameterizing command set Modeled: Add, Delete, and Modify command Install base Applying command sets sets Install drivers Review drivers log Modeled: Testing command set Starting and stopping UOW failure categories Modeled: Search and replace command OS registry and OS specification sets Update boot parameters in configuration Modeled: Parameterizing command set Clearing caches Custom parsing of device data Applying command sets Command utilities Execute OS upgrade Review drivers log Configuring UOW failure categories Management OS registry and OS specification Parameterize XPATH Update boot parameters in configuration Annotating Custom parsing of device data Unknown devices Execute OS upgrade Integration with the Netcool Suite Install base Configuring Resource Browser Install drivers Management Starting and stopping Parameterize XPATH Configuration navigation and changes Annotating Terminal access to devices Unknown devices Device synchronization Clearing caches Install base Command set execution Command utilities Install drivers Command set CSV execution Starting and stopping Searching Defining version differences Reports Clearing caches Security model and framework Command utilities Groups and users Integration with the Netcool Suite Intelligent configuration management Resource Browser Security sets Device interaction Configuration navigation and changes Actual model versus model Terminal access to devices Generalized resources Device synchronization Integration with the Netcool Suite Overview and resolution strategy Command set execution Resource Browser Managing unmodeled commands Command set CSV execution Configuring resources Searching Configuration navigation and changes Controlling the flow of tickets Defining version differences Terminal access to devices Scheduling Reports Device synchronization Server time issues Security model and framework Command set execution Worker server resource Groups and users Command set CSV execution Concurrency Intelligent configuration management Searching Optimizing execution Security sets Defining version differences UOW execution order Device interaction Reports Warnings from system UOW and Draft Actual model versus model Security model and framework conflicts Generalized resources Groups and users Change quality checks and workflow Overview and resolution strategy Intelligent configuration management Rollback Managing unmodeled commands Security sets UOW performance Configuring resources Device interaction Dequeue and requeue Controlling the flow of tickets Actual model versus model IBM Device Terminal administration Scheduling Generalized resources IBM Device Terminal logging Server time issues Overview and resolution strategy IBM Device Terminal command filtering Worker server resource Managing unmodeled commands Modeled: Add, Delete, and Modify Concurrency Configuring resources command sets Optimizing execution Controlling the flow of tickets Modeled: Testing command set UOW execution order Scheduling Modeled: Search and replace command Warnings from system UOW and Draft

16 Server time issues sets conflicts Worker server resource Modeled: Parameterizing command set Change quality checks and workflow Concurrency Applying command sets Rollback Optimizing execution Review drivers log UOW performance UOW execution order UOW failure categories Dequeue and requeue Warnings from system UOW and Draft OS registry and OS specification IBM Device Terminal administration conflicts Update boot parameters in configuration IBM Device Terminal logging Change quality checks and workflow Custom parsing of device data IBM Device Terminal command filtering Rollback Execute OS upgrade Modeled: Add, Delete, and Modify UOW performance Configuring command sets Dequeue and requeue Management Modeled: Testing command set IBM Device Terminal administration Parameterize XPATH Modeled: Search and replace command IBM Device Terminal logging Annotating sets IBM Device Terminal command filtering Unknown devices Modeled: Parameterizing command set Modeled: Add, Delete, and Modify command Install base Applying command sets sets Install drivers Review drivers log Modeled: Testing command set Starting and stopping UOW failure categories Modeled: Search and replace command OS registry and OS specification sets Update boot parameters in configuration Modeled: Parameterizing command set Clearing caches Custom parsing of device data Applying command sets Command utilities Execute OS upgrade Review drivers log Configuring UOW failure categories Management OS registry and OS specification Parameterize XPATH Update boot parameters in configuration Unit 10: IBM Device Terminal Annotating Custom parsing of device data Unknown devices Execute OS upgrade IBM Device Terminal overview Install base Configuring Install drivers Management Starting and stopping Parameterize XPATH Annotating Integration with the Netcool Suite Unknown devices Resource Browser Clearing caches Install base Command utilities Install drivers Configuration navigation and changes Starting and stopping Terminal access to devices Device synchronization Command set execution Clearing caches Command set CSV execution Command utilities Searching Integration with the Netcool Suite Defining version differences Resource Browser Reports Security model and framework Configuration navigation and changes Unit 7: Device management Groups and users Terminal access to devices Intelligent configuration management Device synchronization What is modeling? Security sets Command set execution Device interaction Command set CSV execution Actual model versus model Searching Generalized resources Defining version differences Integration with the Netcool Suite Overview and resolution strategy Reports Resource Browser Managing unmodeled commands Security model and framework Configuring resources Groups and users Configuration navigation and changes Controlling the flow of tickets Intelligent configuration management Terminal access to devices Scheduling Security sets Device synchronization Server time issues Device interaction Command set execution Worker server resource Actual model versus model Command set CSV execution Concurrency Generalized resources Searching Optimizing execution Overview and resolution strategy Defining version differences UOW execution order Managing unmodeled commands Reports Warnings from system UOW and Draft Configuring resources Security model and framework conflicts Controlling the flow of tickets Groups and users Change quality checks and workflow Scheduling Intelligent configuration management Rollback Server time issues Security sets UOW performance Worker server resource Device interaction Dequeue and requeue Concurrency Actual model versus model IBM Device Terminal administration Optimizing execution Generalized resources IBM Device Terminal logging UOW execution order

17 Overview and resolution strategy IBM Device Terminal command filtering Warnings from system UOW and Draft Managing unmodeled commands Modeled: Add, Delete, and Modify conflicts Configuring resources command sets Change quality checks and workflow Controlling the flow of tickets Modeled: Testing command set Rollback Scheduling Modeled: Search and replace command UOW performance Server time issues sets Dequeue and requeue Worker server resource Modeled: Parameterizing command set IBM Device Terminal administration Concurrency Applying command sets IBM Device Terminal logging Optimizing execution Review drivers log IBM Device Terminal command filtering UOW execution order UOW failure categories Modeled: Add, Delete, and Modify Warnings from system UOW and Draft OS registry and OS specification command sets conflicts Update boot parameters in configuration Modeled: Testing command set Change quality checks and workflow Custom parsing of device data Modeled: Search and replace command Rollback Execute OS upgrade sets UOW performance Configuring Modeled: Parameterizing command set Dequeue and requeue Management Applying command sets IBM Device Terminal administration Parameterize XPATH Review drivers log IBM Device Terminal logging Annotating UOW failure categories IBM Device Terminal command filtering Unknown devices OS registry and OS specification Modeled: Add, Delete, and Modify command Install base Update boot parameters in configuration sets Install drivers Custom parsing of device data Modeled: Testing command set Starting and stopping Execute OS upgrade Modeled: Search and replace command Configuring sets Management Modeled: Parameterizing command set Clearing caches Parameterize XPATH Applying command sets Command utilities Annotating Review drivers log Unknown devices UOW failure categories Install base OS registry and OS specification Install drivers Update boot parameters in configuration Starting and stopping Custom parsing of device data Execute OS upgrade Integration with the Netcool Suite Configuring Resource Browser Clearing caches Management Command utilities Parameterize XPATH Configuration navigation and changes Annotating Terminal access to devices Unknown devices Device synchronization Install base Command set execution Unit 18: Database topics Install drivers Command set CSV execution Starting and stopping Searching Database sizing Defining version differences Reports Unit19: Client-side topics Clearing caches Security model and framework Command utilities Groups and users Java Web Start Intelligent configuration management Security sets Device interaction Actual model versus model Integration with the Netcool Suite Generalized resources Resource Browser Integration with the Netcool Suite Overview and resolution strategy Resource Browser Managing unmodeled commands Configuration navigation and changes Configuring resources Terminal access to devices Configuration navigation and changes Controlling the flow of tickets Device synchronization Terminal access to devices Scheduling Command set execution Device synchronization Server time issues Command set CSV execution Command set execution Worker server resource Searching Command set CSV execution Concurrency Defining version differences Searching Optimizing execution Reports Defining version differences UOW execution order Security model and framework Reports Warnings from system UOW and Draft Groups and users Security model and framework conflicts Intelligent configuration management Groups and users Change quality checks and workflow Security sets Intelligent configuration management Rollback Device interaction Security sets UOW performance Actual model versus model Device interaction Dequeue and requeue Generalized resources Actual model versus model IBM Device Terminal administration Overview and resolution strategy

18 Generalized resources IBM Device Terminal logging Managing unmodeled commands Overview and resolution strategy IBM Device Terminal command filtering Configuring resources Managing unmodeled commands Modeled: Add, Delete, and Modify Controlling the flow of tickets Configuring resources command sets Scheduling Controlling the flow of tickets Modeled: Testing command set Server time issues Scheduling Modeled: Search and replace command Worker server resource Server time issues sets Concurrency Worker server resource Modeled: Parameterizing command set Optimizing execution Concurrency Applying command sets UOW execution order Optimizing execution Review drivers log Warnings from system UOW and Draft UOW execution order UOW failure categories conflicts Warnings from system UOW and Draft OS registry and OS specification Change quality checks and workflow conflicts Update boot parameters in configuration Rollback Change quality checks and workflow Custom parsing of device data UOW performance Rollback Execute OS upgrade Dequeue and requeue UOW performance Configuring IBM Device Terminal administration Dequeue and requeue Management IBM Device Terminal logging IBM Device Terminal administration Parameterize XPATH IBM Device Terminal command filtering IBM Device Terminal logging Annotating Modeled: Add, Delete, and Modify IBM Device Terminal command filtering Unknown devices command sets Modeled: Add, Delete, and Modify command Install base Modeled: Testing command set sets Install drivers Modeled: Search and replace command Modeled: Testing command set Starting and stopping sets Modeled: Search and replace command Modeled: Parameterizing command set sets Applying command sets Modeled: Parameterizing command set Clearing caches Review drivers log Applying command sets Command utilities UOW failure categories Review drivers log OS registry and OS specification UOW failure categories Update boot parameters in configuration OS registry and OS specification Custom parsing of device data Update boot parameters in configuration Execute OS upgrade Custom parsing of device data Configuring Execute OS upgrade Integration with the Netcool Suite Management Configuring Resource Browser Parameterize XPATH Management Annotating Parameterize XPATH Configuration navigation and changes Unknown devices Annotating Terminal access to devices Install base Unknown devices Device synchronization Install drivers Install base Command set execution Starting and stopping Install drivers Command set CSV execution Starting and stopping Searching Defining version differences Clearing caches Reports Command utilities Clearing caches Security model and framework Command utilities Groups and users Intelligent configuration management Security sets Device interaction Actual model versus model Integration with the Netcool Suite Generalized resources Resource Browser Integration with the Netcool Suite Overview and resolution strategy Resource Browser Managing unmodeled commands Configuration navigation and changes Configuring resources Terminal access to devices Configuration navigation and changes Controlling the flow of tickets Device synchronization Terminal access to devices Scheduling Command set execution Device synchronization Server time issues Command set CSV execution Command set execution Worker server resource Searching Command set CSV execution Concurrency Defining version differences Searching Optimizing execution Reports Defining version differences UOW execution order Security model and framework Reports Warnings from system UOW and Draft Groups and users Security model and framework conflicts Intelligent configuration management Groups and users Change quality checks and workflow Security sets Intelligent configuration management Rollback Device interaction Security sets UOW performance Actual model versus model Device interaction Dequeue and requeue Generalized resources

19 Actual model versus model IBM Device Terminal administration Overview and resolution strategy Generalized resources IBM Device Terminal logging Managing unmodeled commands Overview and resolution strategy IBM Device Terminal command filtering Configuring resources Managing unmodeled commands Modeled: Add, Delete, and Modify Controlling the flow of tickets Configuring resources command sets Scheduling Controlling the flow of tickets Modeled: Testing command set Server time issues Scheduling Modeled: Search and replace command Worker server resource Server time issues sets Concurrency Worker server resource Modeled: Parameterizing command set Optimizing execution Concurrency Applying command sets UOW execution order Optimizing execution Review drivers log Warnings from system UOW and Draft UOW execution order UOW failure categories conflicts Warnings from system UOW and Draft OS registry and OS specification Change quality checks and workflow conflicts Update boot parameters in configuration Rollback Change quality checks and workflow Custom parsing of device data UOW performance Rollback Execute OS upgrade Dequeue and requeue UOW performance Configuring IBM Device Terminal administration Dequeue and requeue Management IBM Device Terminal logging IBM Device Terminal administration Parameterize XPATH IBM Device Terminal command filtering IBM Device Terminal logging Annotating Modeled: Add, Delete, and Modify IBM Device Terminal command filtering Unknown devices command sets Modeled: Add, Delete, and Modify command Install base Modeled: Testing command set sets Install drivers Modeled: Search and replace command Modeled: Testing command set Starting and stopping sets Modeled: Search and replace command Modeled: Parameterizing command set sets Applying command sets Modeled: Parameterizing command set Clearing caches Review drivers log Applying command sets Command utilities UOW failure categories Review drivers log OS registry and OS specification UOW failure categories Update boot parameters in configuration OS registry and OS specification Custom parsing of device data Update boot parameters in configuration Unit 11: Advanced command sets Execute OS upgrade Custom parsing of device data Configuring Execute OS upgrade Native versus modeled command sets Management Configuring Parameterize XPATH Management Annotating Parameterize XPATH Unknown devices Annotating Integration with the Netcool Suite Install base Unknown devices Resource Browser Install drivers Install base Starting and stopping Install drivers Configuration navigation and changes Starting and stopping Terminal access to devices Device synchronization Clearing caches Command set execution Command utilities Clearing caches Command set CSV execution Command utilities Searching Defining version differences Reports Unit 20: Maintenance Security model and framework Groups and users Systems manager Intelligent configuration management Integration with the Netcool Suite Security sets Resource Browser Device interaction Actual model versus model Integration with the Netcool Suite Configuration navigation and changes Generalized resources Resource Browser Terminal access to devices Overview and resolution strategy Device synchronization Managing unmodeled commands Configuration navigation and changes Command set execution Configuring resources Terminal access to devices Command set CSV execution Controlling the flow of tickets Device synchronization Searching Scheduling Command set execution Defining version differences Server time issues Command set CSV execution Reports Worker server resource Searching Security model and framework Concurrency Defining version differences Groups and users Optimizing execution Reports Intelligent configuration management UOW execution order Security model and framework Security sets Warnings from system UOW and Draft Groups and users

20 Device interaction conflicts Intelligent configuration management Actual model versus model Change quality checks and workflow Security sets Generalized resources Rollback Device interaction Overview and resolution strategy UOW performance Actual model versus model Managing unmodeled commands Dequeue and requeue Generalized resources Configuring resources IBM Device Terminal administration Overview and resolution strategy Controlling the flow of tickets IBM Device Terminal logging Managing unmodeled commands Scheduling IBM Device Terminal command filtering Configuring resources Server time issues Modeled: Add, Delete, and Modify Controlling the flow of tickets Worker server resource command sets Scheduling Concurrency Modeled: Testing command set Server time issues Optimizing execution Modeled: Search and replace command Worker server resource UOW execution order sets Concurrency Warnings from system UOW and Draft Modeled: Parameterizing command set Optimizing execution conflicts Applying command sets UOW execution order Change quality checks and workflow Review drivers log Warnings from system UOW and Draft Rollback UOW failure categories conflicts UOW performance OS registry and OS specification Change quality checks and workflow Dequeue and requeue Update boot parameters in configuration Rollback IBM Device Terminal administration Custom parsing of device data UOW performance IBM Device Terminal logging Execute OS upgrade Dequeue and requeue IBM Device Terminal command filtering Configuring IBM Device Terminal administration Modeled: Add, Delete, and Modify command Management IBM Device Terminal logging sets Parameterize XPATH IBM Device Terminal command filtering Modeled: Testing command set Annotating Modeled: Add, Delete, and Modify Modeled: Search and replace command Unknown devices command sets sets Install base Modeled: Testing command set Modeled: Parameterizing command set Install drivers Modeled: Search and replace command Applying command sets Starting and stopping sets Review drivers log Modeled: Parameterizing command set UOW failure categories Applying command sets OS registry and OS specification Clearing caches Review drivers log Update boot parameters in configuration Command utilities UOW failure categories Custom parsing of device data OS registry and OS specification Execute OS upgrade Update boot parameters in configuration Configuring Custom parsing of device data Management Execute OS upgrade Parameterize XPATH Configuring Annotating Integration with the Netcool Suite Management Unknown devices Resource Browser Parameterize XPATH Install base Annotating Install drivers Configuration navigation and changes Unknown devices Starting and stopping Terminal access to devices Install base Device synchronization Install drivers Command set execution Starting and stopping Clearing caches Command set CSV execution Command utilities Searching Defining version differences Clearing caches Reports Command utilities Security model and framework Groups and users Intelligent configuration management Integration with the Netcool Suite Security sets Resource Browser Device interaction Actual model versus model Integration with the Netcool Suite Configuration navigation and changes Generalized resources Resource Browser Terminal access to devices Overview and resolution strategy Device synchronization Managing unmodeled commands Configuration navigation and changes Command set execution Configuring resources Terminal access to devices Command set CSV execution Controlling the flow of tickets Device synchronization Searching Scheduling Command set execution Defining version differences Server time issues Command set CSV execution Reports Worker server resource Searching Security model and framework Concurrency Defining version differences Groups and users Optimizing execution Reports Intelligent configuration management UOW execution order Security model and framework