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1 IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Internet Information Services Agent vnext User's Guide - Beta 1 Draft SC

2

3 IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Internet Information Services Agent vnext User's Guide - Beta 1 Draft SC

4 Note Before using this information and the product it supports, read the information in Notices on page 377. This edition applies to IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Internet Information Services Agent (product number 5724-U18) and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright IBM Corporation 2008, US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Tables vii Chapter 1. Overview of the agent IBM Tivoli Monitoring Functions of the monitoring agent New in this release Components of the IBM Tivoli Monitoring environment Agent Management Services User interface options Data sources Chapter 2. Agent installation and configuration Requirements Language pack installation Installing language packs on Windows systems.. 9 Installing language packs on UNIX or Linux systems Silent installation of language packs on Windows, UNIX, or Linux systems Running as a non-administrator user Prerequisites checking Agent-specific installation and configuration Configuration values Remote installation and configuration Chapter 3. Workspaces reference Predefined workspaces Workspace descriptions Microsoft Internet Information Services Navigator item Active Server Pages Navigator item ASP NET Navigator item Availability Navigator item Event Log Navigator item FTP Server Navigator item IIS Configuration Navigator item IIS Global Navigator item NNTP Server Navigator item SMTP Server Navigator item Web Server Navigator item Worker Process Navigator item Chapter 4. Attributes reference Attribute groups for the monitoring agent Attributes in each attribute group Active Server Pages attribute group Application Pool WAS attribute group ASP NET attribute group ASP NET Apps Filter attribute group ASP NET Apps V4 attribute group Availability attribute group Centralized Certificate Details attribute group.. 59 Event Log attribute group Failed Request Tracing attribute group Failed Request Tracing Rules attribute group.. 64 FTP Logon Attempt Restrictions Settings attribute group FTP Server Site Status attribute group FTP Service attribute group FTP Site Dynamic IP and Domain Restrictions attribute group FTP Site IP and Domain Restrictions Settings attribute group FTP Version Information attribute group HTTP Custom Error Messages attribute group.. 81 Http Error Log attribute group IIS Application Pools Details attribute group.. 85 IIS Application Pools Setting attribute group.. 87 IIS Components attribute group IIS FTP Server Bindings attribute group IIS FTP Server Status attribute group IIS FTP Sites Detail attribute group IIS NNTP Server Status attribute group IIS SMTP Server Status attribute group IIS Version Information attribute group IIS Web Server Bindings attribute group IIS Web Server Site Status attribute group IIS Web Server Status attribute group IIS Web Sites Detail attribute group Internet Information Services Gl attribute group 116 Microsoft FTP Service attribute group Mime s attribute group MSMQ Incoming HTTP Traffic attribute group 131 NNTP Server attribute group NNTP Version Information attribute group Performance Object Status attribute group SMTP Server attribute group SMTP Version Information attribute group Thread Pool Status attribute group Virtual Domain Setting attribute group W3SVC W3WP attribute group WAS W3WP attribute group Web Service attribute group Web Service Cache attribute group Web Service Extensions Restricted List attribute group Website Certificate Details attribute group Website Dynamic IP and Domain Restrictions attribute group Website Dynamic IP Restrictions Settings attribute group Website IP and Domain Restrictions Settings attribute group Website Virtual Dir Details attribute group Websites W3C Logs attribute group Disk capacity planning for historical data Copyright IBM Corp. 2008, 2013 iii

6 Chapter 5. Situations reference Predefined situations Situation descriptions Microsoft Internet Information Services Navigator item Active Server Pages Navigator item ASP NET Navigator item Availability Navigator item Event Log Navigator item FTP Server Navigator item IIS Configuration Navigator item IIS Global Navigator item NNTP Server Navigator item SMTP Server Navigator item Web Server Navigator item Worker Process Navigator item Chapter 6. Take Action commands reference Predefined Take Action commands Take Action command descriptions Start Application Host Helper Service action 238 Start Application Pool action Start FTP Publishing Service action Start FTP Site action Start FTP Site by Name action Start HTTP SSL Service action Start IIS Admin Service action Start IIS web server action Start Microsoft FTP Service action Start Net.Msmq Listener Adapter Service action 247 Start Net.Pipe Listener Adapter Service action 248 Start Net.Tcp Listener Adapter Service action 249 Start Net.Tcp Port Sharing Service action Start Network News Transfer Protocol Service action Start Simple Mail Transfer Protocol Service action Start Web Management Service action Start Website action Start Website by Name action Start Windows Process Activation Service action 255 Stop Application Host Helper Service action Stop Application Pool action Stop FTP Publishing Service action Stop FTP Site action Stop FTP Site by Name action Stop HTTP SSL Service action Stop IIS Admin Service action Stop IIS web server action Stop Microsoft FTP Service action Stop Net.Msmq Listener Adapter Service action 264 Stop Net.Pipe Listener Adapter Service action 264 Stop Net.Tcp Listener Adapter Service action 265 Stop Net.Tcp Port Sharing Service action Stop Network News Transfer Protocol Service action Stop Simple Mail Transfer Protocol Service action Stop Web Management Service action Stop Website action Stop Website by Name action Stop Windows Process Activation Service action 271 Chapter 7. Policies reference Predefined policies Chapter 8. Tivoli Common Reporting for the monitoring agent Cognos-based report packages Prerequisites Importing Cognos report packages Cognos data models and reports Chapter 9. Troubleshooting Trace logging Overview of log file management Principal trace log files Examples: Using trace logs RAS trace parameters Dynamic modification of trace settings Setting trace parameters for the Tivoli Enterprise Console server Problems and workarounds Installation and configuration troubleshooting 300 Remote deployment troubleshooting Agent troubleshooting Workspace troubleshooting Situation troubleshooting Take Action commands troubleshooting Tivoli Common Reporting troubleshooting Support information Informational, warning, and error messages overview Message format Agent messages Appendix A. Event mapping Appendix B. Discovery Library Adapter for the Microsoft IIS agent DLA data model class types represented in CDM 363 DLA data model classes for Microsoft IIS agent IIsWebServer class IISWebServices class TMSAgent class Appendix C. Integration with Tivoli Business Service Manager Components for integrating with Tivoli Business Service Manager Tasks to integrate the agent with Tivoli Business Service Manager Installing the Discovery Library Toolkit on the Tivoli Business Service Manager Configuring the Tivoli Event Integration Facility (EIF) probe to enrich events Creating a service in Tivoli Business Service Manager iv Microsoft IIS agent User's Guide - Beta 1 Draft

7 Creating a data source mapping for each data source Configuring additional IBM Tivoli Monitoring web services Viewing data in the Tivoli Enterprise Portal Appendix D. Documentation library 371 Prerequisite publications Related publications Other sources of documentation Accessibility Notices Trademarks Index Contents v

8 vi Microsoft IIS agent User's Guide - Beta 1 Draft

9 Tables 1. Attribute groups that display data for users who are members of the Administrators group Capacity planning for historical data logged by the Microsoft IIS agent IIS Agent Reports Prerequisite Scanner report Web Service Data Transfer report Active Server Pages Request and Error report Web Server Availability In Terms Of Hours report [Hourly Heat Map] Web Service HTTP Request report Web Service Request Errors and Error Rate report Web Sites Availability report Web Server Availability report Information to gather before contacting IBM Software Support Trace log files for troubleshooting agents Problems and solutions for installation and configuration General problems and solutions for uninstallation Remote deployment problems and solutions Agent problems and solutions Workspace problems and solutions Situation problems and solutions Take Action commands problems and solutions Tivoli Common Reporting for Microsoft IIS agent problems and solutions Copyright IBM Corp. 2008, 2013 vii

10 viii Microsoft IIS agent User's Guide - Beta 1 Draft

11 Chapter 1. Overview of the agent The IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Internet Information Services Agent provides you with the capability to monitor Microsoft Internet Information Services. You can also use the agent to take basic actions with the Microsoft Internet Information Services. IBM Tivoli Monitoring is the base software for the Microsoft IIS agent. The Microsoft IIS agent monitors the following functions: v Availability and resources v Error and event log v Performance v Historical data IBM Tivoli Monitoring IBM Tivoli Monitoring provides a way to monitor the availability and performance of all the systems in your enterprise from one or several designated workstations. It also provides useful historical data that you can use to track trends and to troubleshoot system problems. You can use IBM Tivoli Monitoring to achieve the following tasks: v Monitor for alerts on the systems that you are managing by using predefined situations or custom situations. v Establish your own performance thresholds. v Trace the causes leading to an alert. v Gather comprehensive data about system conditions. v Use policies to take actions, schedule work, and automate manual tasks. The Tivoli Enterprise Portal is the interface for IBM Tivoli Monitoring products. You can use the consolidated view of your environment as seen in the Tivoli Enterprise Portal to monitor and resolve performance issues throughout the enterprise. See the IBM Tivoli Monitoring publications listed in Prerequisite publications on page 371 for complete information about IBM Tivoli Monitoring and the Tivoli Enterprise Functions of the monitoring agent Availability Monitoring Monitors the following services and processes: v IIS Admin Service v World Wide Web Publishing Service v FTP Publishing Service [MS FTP V6.0] v Network News Transfer Protocol (NNTP) Service [MS IIS V6.0] v Simple Mail Transfer Protocol (SMTP) Service v HTTP SSL Service [MS IIS V6.0] v Windows Process Activation Service (WAS) [MS IIS V7.x and later] v Application Host Helper Service [MS IIS V7.x and later] v Web Management Service [MS IIS V7.x and later] v Net.Pipe Listener Adapter Service [MS IIS V7.x] Copyright IBM Corp. 2008,

12 v Net.Tcp Listener Adapter Service [MS IIS V7.x] v Net.Msmq Listener Adapter Service [MS IIS V7.x] v Net.Tcp Port Sharing Service v Microsoft FTP Service [MS FTP V7.x] v DCOM DLL Host Process v ASP.Net Worker Process Note: The services for which the IIS version is not mentioned are applicable to both IIS V6.0 and IIS V7.x. Error and Event log Monitoring Monitors for the following event sources that affect Microsoft IIS Server availability or performance: v IISADMIN v FtpCtrs v IISInfoCtrs v W3Ctrs v W3SVC-WP v HostableWebCore v Microsoft-Windows-IIS-IISManager v WMSVC v IISService v WAS-LA v Http v IIS Config v IISCTLS v IISLOG v IISMAP v IISWMI v isapnp v MSFTPSVC v NNTPSVC v SMTPSVC v W3SVC v APPHOSTSVC v IIS-METABASE v SMSvcHost v WAS v FTPSVC v DCOM v IIS-METABASE Performance monitoring Gathers performance attributes in the following areas and provides situations where appropriate: v Web Service v Web Service Cache v Internet Information Service Gl v FTP Service 2 Microsoft IIS agent User's Guide - Beta 1 Draft

13 v ASP v ASP.NET Applications v WAS-W3WP v W3SVC-W3WP v Microsoft FTP Service v IIS Web Server Status v IIS FTP Server Status v IIS SMTP Server Status v IIS NNTP Server Status v IIS Version Information v FTP Version Information v SMTP Version Information v NNTP Version Information v IIS Web Server Sites Status v FTP Server Sites Status v SMTP Server v NNTP Server v IIS Components v Application Pools Settings v Mime s v HTTP Error Log v Web Service Extensions Restricted List v HTTP Custom Error Messages v IIS Web Server Bindings v IIS websites Detail v IIS FTP Server Bindings v IIS FTP Sites Detail v Website Certificate Details Actions Provides actions to start and stop websites, FTP sites, and the following services: v IIS Admin Service v World Wide Web Publishing Service v FTP Publishing Service v Network News Transfer Protocol (NNTP) Service v Simple Mail Transfer Protocol (SMTP) Service v HTTP SSL Service v Windows Process Activation Service (WAS) v Application Host Helper Service v Web Management Service v Net.Pipe Listener Adapter Service v Net.Tcp Listener Adapter Service v Net.Msmq Listener Adapter Service v Net.Tcp Port Sharing Service v Microsoft FTP Service Chapter 1. Overview of the agent 3

14 Reporting Provides a history enablement file that generates reports for all the attributes that are collected. New in this release For the Microsoft IIS agent, the following enhancements were made since version 6.3, including the fix packs: v New attribute groups: Failed Request Tracing Failed Request Tracing Rules v New or changed workspaces: Failed Request Tracing Statistics v New or changed views: Failed Request Tracing Summary Failed Request Tracing Rules Summary v New or changed situations: KQ7_WAS_SID_Mappings_Failed KQ7_WAS_Terminated v Updated kq7.baroc file to support IBM Tivoli Enterprise Console event mapping changes v Added the self describing agent support for the monitoring agent to generate agent support files as part of the agent image v Integration with Tivoli Business Service Manager V6.1, or later v Added new Cognos data models and reports Components of the IBM Tivoli Monitoring environment After you install and set up the Microsoft IIS agent, you have an environment that contains the client, server, and monitoring agent implementation for Tivoli Monitoring. This Tivoli Monitoring environment contains the following components: Tivoli Enterprise Portal client The portal has a user interface based on Java for viewing and monitoring your enterprise. Tivoli Enterprise Portal Server The portal server is placed between the client and the Tivoli Enterprise Monitoring Server and enables retrieval, manipulation, and analysis of data from the monitoring agents. The Tivoli Enterprise Portal Server is the central repository for all user data. Tivoli Enterprise Monitoring Server The monitoring server acts as a collection and control point for alerts received from the monitoring agents, and collects their performance and availability data. The Tivoli Enterprise Monitoring Server is also a repository for historical data. Tivoli Enterprise Monitoring Agent, Microsoft IIS agent This monitoring agent collects data and distributes the data to the Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal Server, Tivoli Enterprise Portal, Tivoli Data Warehouse, and Tivoli Integrated IBM Tivoli Netcool/OMNIbus Tivoli Netcool/OMNIbus is an optional component and the recommended event management component. The Netcool/OMNIbus software is a service level management (SLM) system that delivers real-time, centralized monitoring of complex networks and IT domain events. Event information is tracked in a high-performance, in-memory database and presented to specific users through individually configurable filters and views. The software includes automation functions 4 Microsoft IIS agent User's Guide - Beta 1 Draft

15 that you can use to perform intelligent processing on managed events. You can use this software to forward events for Tivoli Monitoring situations to Tivoli Netcool/OMNIbus. IBM Tivoli Enterprise Console The Tivoli Enterprise Console is an optional component that acts as a central collection point for events from various sources, including events from other Tivoli software applications, Tivoli partner applications, custom applications, network management platforms, and relational database systems. You can view these events through the Tivoli Enterprise Portal (by using the event viewer), and you can forward events from Tivoli Monitoring situations to the Tivoli Enterprise Console component. If you do not already use Tivoli Enterprise Console and need an event management component, you can choose to use IBM Tivoli Netcool/OMNIbus. IBM Tivoli Common Reporting Tivoli Common Reporting is a separately installable feature available to users of Tivoli software that provides a consistent approach to generating and customizing reports. Some individual products provide reports that are designed for use with Tivoli Common Reporting and have a consistent look and feel. IBM Tivoli Application Dependency Discovery Manager (TADDM) TADDM delivers automated discovery and configuration tracking capabilities to build application maps that provide real-time visibility into application complexity. IBM Tivoli Business Service Manager The Tivoli Business Service Manager component delivers real-time information to help you respond to alerts effectively based on business requirements. Optionally, you can use this component to meet service-level agreements (SLAs). Use the Tivoli Business Service Manager tools to help build a service model that you can integrate with Tivoli Netcool/OMNIbus alerts or optionally integrate with data from an SQL data source. Optional components provide access to data from other IBM Tivoli applications such as Tivoli Monitoring and TADDM. Agent Management Services You can use IBM Tivoli Monitoring Agent Management Services to manage the Microsoft IIS agent. Agent Management Services is available for the following IBM Tivoli Monitoring OS agents: Windows, Linux, and UNIX. The services are designed to keep the Microsoft IIS agent available, and to provide information about the status of the product to the Tivoli Enterprise For more information about Agent Management Services, see Agent Management Services in the IBM Tivoli Monitoring Administrator's Guide. IBM Tivoli Monitoring V6.2.2, Fix Pack 2 or later provides support for Agent Management Services. User interface options Installation of the base IBM Tivoli Monitoring software and other integrated applications provides various interfaces that you can use to work with your resources and data. The following interfaces are available: Tivoli Enterprise Portal user interface You can run the Tivoli Enterprise Portal as a desktop application or a browser application. The client interface is a graphical user interface (GUI) based on Java on a Windows or Linux workstation. The browser application is automatically installed with the Tivoli Enterprise Portal Server. The desktop application is installed by using the Tivoli Monitoring installation media or with a Java Web Start application. To start the Tivoli Enterprise Portal browser client in your Internet browser, enter the URL for a specific Tivoli Enterprise Portal browser client installed on your Web server. Command-line interface You can use Tivoli Monitoring commands to manage the Tivoli Monitoring components and their Chapter 1. Overview of the agent 5

16 configuration. You can also run commands at the Tivoli Enterprise Console event server or the Tivoli Netcool/OMNIbus ObjectServer to configure event synchronization for enterprise situations. Manage Tivoli Enterprise Monitoring Services window You can use the window for the Manage Tivoli Enterprise Monitoring Services utility to configure the agent and start Tivoli services not designated to start automatically. IBM Tivoli Netcool/OMNIbus event list You can use the Netcool/OMNIbus event list to monitor and manage events. An event is created when the Netcool/OMNIbus ObjectServer receives an event, alert, message, or data item. Each event is made up of columns (or fields) of information that are displayed in a row in the ObjectServer alerts.status table. The Tivoli Netcool/OMNIbus web GUI is also a web-based application that processes network events from one or more data sources and presents the event data in various graphical formats. IBM Tivoli Enterprise Console You can use the Tivoli Enterprise Console to help ensure the optimal availability of an IT service for an organization. The Tivoli Enterprise Console is an event management application that integrates system, network, database, and application management. If you do not already use Tivoli Enterprise Console and need an event management component, you can choose to use Tivoli Netcool/OMNIbus. IBM Tivoli Common Reporting Use the Tivoli Common Reporting web user interface for specifying report parameters and other report properties, generating formatted reports, scheduling reports, and viewing reports. This user interface is based on the Tivoli Integrated IBM Tivoli Application Dependency Discovery Manager The Discovery Management Console is the TADDM client user interface for managing discoveries. IBM Tivoli Business Service Manager The Tivoli Business Service Manager console provides a graphical user interface that you can use to logically link services and business requirements within the service model. The service model provides an operator with a second-by-second view of how an enterprise is performing at any moment in time or how the enterprise performed over a time period. Data sources Monitoring agents collect data from specific data sources. The Microsoft IIS agent collects data from the following sources: WMI By using WMI (Windows Management Instrumentation), you can monitor and control managed resources throughout the network. Resources include hard drives, file systems, operating system settings, processes, services, shares, registry settings, networking components, event logs, users, and groups. WMI is built into clients with Windows 2000 or later, and can be installed on any 32-bit Windows client. Perfmon Use the Windows Performance Monitor, or Perfmon, to view various system and application performance metrics for collection and use by management applications. You typically view system metrics on a Windows system through the 'perfmon' application. Scripts The agent uses application-specific commands and interfaces to gather metrics. Log files The agent uses the file system to monitor application log files or other data files to gather metrics. 6 Microsoft IIS agent User's Guide - Beta 1 Draft

17 Windows Event Log The agent collects Windows Event Log entries related to the monitored resource and forwards them to IBM Tivoli Monitoring. Chapter 1. Overview of the agent 7

18 8 Microsoft IIS agent User's Guide - Beta 1 Draft

19 Chapter 2. Agent installation and configuration Agent installation and configuration requires the use of the IBM Tivoli Monitoring Installation and Setup Guide and agent-specific installation and configuration information. To install and configure the Microsoft IIS agent, use the Installing monitoring agents procedures in the IBM Tivoli Monitoring Installation and Setup Guide along with the agent-specific installation and configuration information. If you are installing silently by using a response file, see Performing a silent installation of IBM Tivoli Monitoring in the IBM Tivoli Monitoring Installation and Setup Guide. With the self-describing agent capability, new or updated IBM Tivoli Monitoring agents using IBM Tivoli Monitoring V6.2.3 or later can become operational after installation without having to perform additional product support installation steps. To take advantage of this capability, see Enabling self-describing agent capability at the hub monitoring server in the IBM Tivoli Monitoring Installation and Setup Guide. Also, see Self-describing monitoring agents in the IBM Tivoli Monitoring Administrator's Guide. Requirements Before installing and configuring the agent, make sure your environment meets the requirements for the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Internet Information Services Agent. For information about requirements, see the Prerequisites topic for the agent in the IBM Tivoli Composite Application Manager for Microsoft Applications Information Center ( infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/welcome_msapps63.html). Language pack installation The steps for installing language packs depend on which operating system and mode of installation you are using. To install a language pack for the agent support files on the Tivoli Enterprise Monitoring Server, the Tivoli Enterprise Monitoring Agent, and the Tivoli Enterprise Portal Server, make sure that you installed the product in the English language. Then use the steps for the operating system or mode of installation you are using: v Installing language packs on Windows systems v Installing language packs on UNIX or Linux systems on page 10 v Silent installation of language packs on Windows, UNIX, or Linux systems on page 10 Installing language packs on Windows systems You can install the language packs on a Windows system. Before you begin First, make sure that you installed the product in the English language. Procedure 1. On the language pack CD, double-click the lpinstaller.bat file to start the installation program. 2. Select the language of the installer and click OK. Copyright IBM Corp. 2008,

20 3. In the Introduction panel, click Next 4. Click Add/Update and click Next. 5. Select the folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder where the installer executable file is located. 6. Select the language support for the agent of your choice and click Next. To make multiple selections, press Ctrl and select the language that you want. 7. Select the languages that you want to install and click Next. 8. Examine the installation summary page and click Next to begin installation. 9. After installation completes, click Finish to exit the installer. 10. Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any of these components are installed. Installing language packs on UNIX or Linux systems You can install the language packs on a UNIX or Linux system. Before you begin First, make sure that you installed the product in the English language. Procedure 1. Enter the mkdir command to create a temporary directory on the computer, for example, mkdir dir_name. Make sure that the full path of the directory does not contain any spaces. 2. Mount the language pack CD to the temporary directory that you created. 3. Enter the following command to start the installation program: cd dir_name lpinstaller.sh -c install_dir where install_dir is where you installed IBM Tivoli Monitoring. Typically, the directory name is /opt/ibm/itm for UNIX and Linux systems. 4. Select the language of the installer and click OK. 5. In the Introduction panel, click Next. 6. Click Add/Update and click Next. 7. Select the folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder where the installer executable file is located. 8. Select the language support for the agent of your choice and click Next. To make multiple selections, press Ctrl and select the language that you want. 9. Select the languages that you want to install and click Next. 10. Examine the installation summary page and click Next to begin installation. 11. After installation completes, click Finish to exit the installer. 12. Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any of these components are installed. Silent installation of language packs on Windows, UNIX, or Linux systems You can use the silent-mode installation method to install the language packs. In silent mode, the installation process obtains the installation settings from a predefined response file. It does not prompt you for any information. Before you begin First, make sure that you installed the product in the English language. 10 Microsoft IIS agent User's Guide - Beta 1 Draft

21 Procedure 1. Copy and paste the ITM_Agent_LP_silent.rsp response file template as shown in Response file example. 2. Change the following parameter settings: NLS_PACKAGE_FOLDER Folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder, for example: NLS_PACKAGE_FOLDER = //tmp//lp//nlspackage. PROD_SELECTION_PKG Name of the language pack to install. Several product components can be included in one language package. You might want to install only some of the available components in a language pack. BASE_AGENT_FOUND_PKG_LIST Agent for which you are installing language support. This value is usually the same as PROD_SELECTION_PKG. LANG_SELECTION_LIST Language you want to install. 3. Enter the command to install the language pack with a response file (silent installation): v For Windows systems: lpinstaller.bat -f path_to_response_file v For UNIX or Linux systems: lpinstaller.sh -c candle_home -f path_to_response_file where candle_home is the IBM Tivoli Monitoring base directory. Response file example # IBM Tivoli Monitoring Agent Language Pack Silent Installation Operation # #This is a sample response file for silent installation mode for the IBM Tivoli #Monitoring Common Language Pack Installer. #. #This file uses the IBM Tivoli Monitoring Common Agent Language Pack with the #install package as an example. #Note: #This response file is for the INSTALLATION of language packs only. #This file does not support UNINSTALLATION of language packs in silent mode. # # #To successfully complete a silent installation of the the example of Common Agent #localization pack, complete the following steps: # #1.Copy ITM_Agent_LP_silent.rsp to the directory where lpinstaller.bat or #lpinstaller.sh is located (IBM Tivoli Monitoring Agent Language Pack build #location). # #2.Modify the response file so that it is customized correctly and completely for #your site. # Complete all of the following steps in the response file. # #3.After customizing the response file, invoke the silent installation using the #following command: #For Windows: # lpinstaller.bat -f <path_to_response_file> #For UNIX and Linux: # lpinstaller.sh -c <candle_home> -f <path_to_response_file> #Note:<candle_home> is the IBM Tivoli Monitoring base directory. # Chapter 2. Agent installation and configuration 11

22 # #Force silent install mode. # INSTALLER_UI=silent # #Run add and update actions. # CHOSEN_INSTALL_SET=ADDUPD_SET # #NLS Package Folder, where the NLS Packages exist. #For Windows: # Use the backslash-backslash(\\) as a file separator (for example, #C:\\zosgmv\\LCD \\nlspackage). #For UNIX and Linux: # Use the slash-slash (//) as a file separator (for example, #//installtivoli//lpsilenttest//nlspackage). # #NLS_PACKAGE_FOLDER=C:\\zosgmv\\LCD \\nlspackage NLS_PACKAGE_FOLDER=//tmp//LP//nlspackage # #List the packages to process; both variables are required. #Each variable requires that full paths are specified. #Separate multiple entries with a semicolon (;). #For Windows: # Use the backslash-backslash(\\) as a file separator. #For Unix and Linux: # Use the slash-slash (//) as a file separator. # #PROD_SELECTION_PKG=C:\\zosgmv\\LCD \\nlspackage\\KIP_NLS.nlspkg #BASE_AGENT_FOUND_PKG_LIST=C:\\zosgmv\\LCD \\nlspackage\\KIP_NLS.nlspkg PROD_SELECTION_PKG=//tmp//LP//nlspackage//kex_nls.nlspkg;//tmp//LP//nlspackage// koq_nls.nlspkg BASE_AGENT_FOUND_PKG_LIST=//tmp//LP//nlspackage//kex_nls.nlspkg;// tmp//lp//nlspackage//koq_nls.nlspkg # #List the languages to process. #Separate multiple entries with semicolons. # LANG_SELECTION_LIST=pt_BR;fr;de;it;ja;ko;zh_CN;es;zh_TW Running as a non-administrator user You can run the monitoring agent for Internet Information Services as a non-administrator user. However, some functionality is unavailable. To create a non-administrator user, create a new user and set up registry permissions for the new user as follows : v Full access to the HKEY_LOCAL_MACHINE\SOFTWARE\Candle directory v Read access to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib directory If you define these permissions for a non-administrator user, data is displayed for all the Perfmon-based attribute groups. See Data sources on page 6 for a list of all the Perfmon-based attributes. The non-administrator user must be a member of the Performance Monitor Users and Performance Log Users groups. The following table contains the attribute groups for the IIS Server versions that display data for users who are members of the Administrators group. Table 1. Attribute groups that display data for users who are members of the Administrators group Attribute group IIS 6.0 IIS 7.x IIS 8 ASP NET Apps Filter Yes Yes Yes Availability Yes Yes Yes 12 Microsoft IIS agent User's Guide - Beta 1 Draft

23 Table 1. Attribute groups that display data for users who are members of the Administrators group (continued) Attribute group IIS 6.0 IIS 7.x IIS 8 Mime s Yes Yes Yes Web Service Extensions Restricted List HTTP Custom Error Messages Yes Yes Yes Yes Yes Yes IIS FTP Server Status Yes Yes Yes IIS Version Information Yes Yes Yes FTP Version Information Yes Yes Yes IIS SMTP Server Status Yes Yes Yes SMTP Version Information Yes Yes Yes SMTP Server Yes Yes Yes IIS NNTP Server Status Yes No No IIS FTP Sites Detail Yes No No NNTP Version Information Yes No No NNTP Server Yes No No W3SVC W3WP No Yes Yes WAS W3WP No Yes Yes IIS Components No Yes Yes Microsoft FTP Service No Yes Yes Prerequisites checking The prerequisite checker utility verifies whether all the prerequisites that are required for the agent installation are met. The prerequisite checker creates a log file that contains a report of all the prerequisites checks when the prerequisite checker was run. For the Microsoft IIS agent, the prerequisite checker verifies the following requirements: v Memory v Disk v Operating systems v Microsoft Internet Information Services versions Additionally, the prerequisite checker verifies whether the user, who installs the agent, is a member of the Administrators group. For detailed information about installation prerequisites, see the Prerequisites topic for the agent in the IBM Tivoli Composite Application Manager for Microsoft Applications Information Center ( welcome_msapps63.html ). You can run the prerequisite checker in stand-alone mode or remotely. For more information about the prerequisite checker, see "Prerequisite Checking for IBM Tivoli Monitoring Agents" in the IBM Tivoli Monitoring Installation and Setup Guide. Chapter 2. Agent installation and configuration 13

24 Agent-specific installation and configuration In addition to the installation and configuration information in the IBM Tivoli Monitoring Installation and Setup Guide, use this agent-specific installation and configuration information to install the Microsoft IIS agent. Configuration values For both local and remote configuration, you provide the configuration values for the agent to operate. When you are configuring an agent, a panel is displayed so you can enter each value. When a default value exists, this value is pre-entered into the field. If a field represents a password, two entry fields are displayed. You must enter the same value in each field. The values you type are not displayed to help maintain the security of these values. The configuration for this agent is organized into the following groups: HTTP Error Log Configuration (HTTP_ERROR_LOG) The configuration elements defined in this group are always present in the agent's configuration. This group defines information that applies to the entire agent. Log File Directory (KQ7_HTTP_ERROR_LOG_FILE) HTTP Error Log File Directory The type is string. This value is optional. Default value: C:\WINDOWS\system32\LogFiles\HTTPERR Site Log Configuration (SITE_LOG) The configuration elements defined in this group are always present in the agent's configuration. This group defines information that applies to the entire agent. Log File Directory (KQ7_SITE_LOG_FILE) Site Log File Directory The type is string. This value is optional. Default value: C:\inetpub\logs\LogFiles Remote installation and configuration You can install the monitoring agent remotely from the Tivoli Enterprise Portal or from the command line. When installing the agent remotely, you must provide the configuration values for the agent to operate. See Configuration values. To install from the portal, see the IBM Tivoli Monitoring Installation and Setup Guide. To remotely install or configure an agent through the Tivoli Enterprise Portal, you must have installed the application support for that agent (Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal Server, and Tivoli Enterprise Portal). You must also have installed the agent bundle into the Remote Deploy Depot. 14 Microsoft IIS agent User's Guide - Beta 1 Draft

25 For information about displaying the configuration options that are available to use with the configuresystem or addsystem commands see "tacmd describesystem" in the IBM Tivoli Monitoring Command Reference. If you are using the command line, the following command is an example of remote installation and configuration for Windows operating systems: tacmd addsystem -t Q7 -n Primary:sample.node.name:NT -p HTTP_ERROR_LOG.KQ7_HTTP_ERROR_LOG_FILE=value SITE_LOG.KQ7_SITE_LOG_FILE=value Chapter 2. Agent installation and configuration 15

26 16 Microsoft IIS agent User's Guide - Beta 1 Draft

27 Chapter 3. Workspaces reference A workspace is the working area of the Tivoli Enterprise Portal application window. The Navigator tree contains a list of the workspaces provided by the agent. About workspaces Use the Navigator tree to select the workspace you want to see. As part of the application window, the status bar shows the Tivoli Enterprise Portal Server name and port number to which the displayed information applies and the ID of the current user. When you select an item in the Navigator tree, a default workspace is displayed. When you right-click a Navigator item, a menu that includes a Workspace item is displayed. The Workspace item contains a list of workspaces for that Navigator item. Each workspace has at least one view. Some views have links to other workspaces. You can also use the Workspace Gallery tool as described in the Tivoli Enterprise Portal User's Guide to open workspaces. The workspaces in the Navigator are displayed in a Physical view that shows your enterprise as a physical mapping or a dynamically populated logical view that is agent-specific. You can also create a Logical view. The Physical view is the default view. This monitoring agent provides predefined workspaces. You cannot modify or delete the predefined workspaces, but you can create new workspaces by editing them and saving the changes with a different name. Workspace views can be any combination of query-based views, event views, and special purpose views. Additional information about workspaces For more information about creating, customizing, and working with workspaces, see "Using workspaces" in the Tivoli Enterprise Portal User's Guide. For a list of the predefined workspaces for this monitoring agent and a description of each workspace, see Predefined workspaces and the information about each individual workspace. Some attribute groups for this monitoring agent might not be represented in the predefined workspaces or views for this agent. For a full list of the attribute groups, see Attribute groups for the monitoring agent on page 29. Predefined workspaces The Microsoft IIS agent provides predefined workspaces, which are organized by Navigator item. v Microsoft Internet Information Services Navigator item Microsoft Internet Information Services workspace v Active Server Pages Navigator item Active Server Pages workspace Session and Transaction Statistics workspace v ASP NET Navigator item ASP NET workspace v Availability Navigator item Copyright IBM Corp. 2008,

28 Availability workspace Performance Object Status workspace Thread Pool Status workspace v Event Log Navigator item Event Log workspace v FTP Server Navigator item Data and File Traffic Statistics workspace FTP Server workspace FTP Site Dynamic IP and Domain Restrictions Statistics workspace User and Connection Statistics workspace User and Connection Statistics for Microsoft FTP V6 workspace v IIS Configuration Navigator item Identity and Recycling Application Pool Setting workspace IIS Configuration workspace Mime s and Extension Restriction List workspace Performance and Health Application Pool Setting workspace Website Requests and Errors Statistics workspace v IIS Global Navigator item IIS Global workspace IIS Installed Components workspace Server Status workspace v NNTP Server Navigator item NNTP Server workspace v SMTP Server Navigator item SMTP Server workspace v Web Server Navigator item CGI and ISAPI Extension Request Statistics workspace Data and File Transfer Statistics workspace Error Statistics workspace User Request Statistics workspace Web Server workspace Web Server Cache Statistics workspace Website Dynamic IP and Domain Restrictions Statistics workspace v Worker Process Navigator item WAS Application Pool Statistics workspace WAS Worker Process Statistics workspace Worker Process workspace Workspace descriptions Each workspace description provides information about the workspace such as the purpose and a list of views in the workspace. Workspaces are listed under Navigator items. 18 Microsoft IIS agent User's Guide - Beta 1 Draft

29 Microsoft Internet Information Services Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Microsoft Internet Information Services workspace This workspace provides information about Microsoft IIS web server V6.0 and V7.x, including the application pool state and the availability of services and processes. This workspace contains the following views: ASP Request Traffic Displays the average number of ASP requests that were executed per second. Web Data Traffic Displays the rate in seconds at which data in KB was sent and received by the web server. File Cache Lookup Displays the number of successful and unsuccessful lookups in the file cache. BLOB Cache Lookup Displays the number of successful and unsuccessful lookups in the Binary Large Objects (BLOB) cache. Application Pool State Displays the status of the individual application pool. Processes and Services Displays the state of services and processes in the application. The state is UP if the service is running and DOWN if the service exists but is not running. Active Server Pages Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Active Server Pages workspace This workspace displays statistics for ASP Requests and Errors. This workspace contains the following views: Request and Error Statistics Displays the information about Request and Error related attributes of ASP. Error Rate Displays the average number of errors that occurred per second. Request Rate Displays the average number of requests that were executed per second. Response Time Displays the time, in milliseconds, that it took to execute the most recent request and the time the most recent request waited in the queue. Request Statistics Displays the number of Rejected, Not Found, Not Authorized, and Timed out requests for ASP. Session and Transaction Statistics workspace This workspace displays the session and transaction statistics for ASP. This workspace contains the following views: Session and Transaction Statistics Displays the information about sessions and transaction related attributes of ASP. Current Sessions Displays the number of sessions currently being serviced. Transaction Rate Displays the average number of transactions that have been started per second. ASP NET Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. ASP NET workspace This workspace displays the ASP.NET application statistics. Chapter 3. Workspaces reference 19

30 This workspace contains the following views: ASP.NET Application Statistics Displays the attributes that provide information about a single instance of an ASP.NET application. Infrastructure Error Event Rate Displays the number of HTTP error events raised per second. Cache % Machine Memory Displays the amount of physical memory used by the computer divided by the physical memory limit for the cache, as a percentage. Cache % Process Memory Displays the value of private bytes for the worker process divided by the private bytes memory limit for the cache, as a percentage. Availability Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Availability workspace The Availability workspace displays the overall health of the application. This workspace contains the following views: Availability Displays the state of each component in the application. Each process is displayed using a descriptive name, the name of the running process, and the state of the process (UP, DOWN, or PROCESS_DATA_NOT_AVAILABLE). Each service is displayed using a descriptive name, the short name of the service, and the state of the service (UP, DOWN, or UNKNOWN). The state is UP if the service is running, DOWN if the service exists but is not running. UNKNOWN indicates that the service is not installed, so these elements are filtered from the view. When the state of the component is DOWN (for a process, or service) it is highlighted with a red background. Processor Displays the amount of CPU used by each process that is a component of the application. This displays the 2 main components of CPU usage, privileged time which is time spent in the kernel on behalf of the process and user mode time, which is the time spent running the process code. Threads Displays the number of threads used by each process that is a component of the application. Memory Displays the amount of memory being consumed by each process that is a component of the application. This total (virtual) size of the process and the size of the process in memory (working set) are displayed. Performance Object Status workspace This workspace displays the overall health of the application. This workspace contains the following view: Performance Object Status Displays the status of the data collection from the application. Usually this will display NO ERROR indicating that the agent is collecting application data correctly. If some of the agent's other views are empty, then this view will help isolate the cause of the failure. PerfMon objects will display the object class name. Thread Pool Status workspace This workspace displays the information of the Thread Pool Status attribute group. This workspace contains the following view: Thread Pool Status Provides information about the Thread Pool Status attribute group and the status of the internal thread pool used to collect the data asynchronously. 20 Microsoft IIS agent User's Guide - Beta 1 Draft

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