TROUBLESHOOTING GUIDE

Transcription

1 TROUBLESHOOTING GUIDE DCM-300 Modem Activation and Setup DCM-300 Modem Overview Setting up the VRS Correction Service Troubleshooting Web Service Tool Over-the-Air Firmware Update FAQ Installation Diagrams Version 1.0 Revision A July 2012

2 Contact information Trimble Navigation Limited Trimble Agriculture Division Westmoor Drive Suite #100 Westminster, CO USA Legal Notices Copyright and Trademarks 2012, Trimble Navigation Limited. Trimble, the Globe & Triangle logo, AgGPS, EZ-Guide, Farm Works Software, and FmX are trademarks of Trimble Navigation Limited, registered in the United States and in other countries. CenterPoint, CFX-750, Connected Farm, Farm Works, FM-750, FM-1000, RTX, and VRS are trademarks of Trimble Navigation Limited. Microsoft and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners. Release Notice This is the July 2012 release (Revision A) of the DCM-300 Modem Troubleshooting Guide. It applies to version 1.0 and later of the DCM-300 modem. Product Warranty Information For applicable product warranty information, please refer to the Warranty Card included with this Trimble product, or consult your Trimble reseller. 2 DCM-300 Modem Troubleshooting Guide

3 Activation and Setup Activation and Setup Trimble CenterPoint VRS correction service: Activation for USA To activate the Trimble CenterPoint VRS correction service for the USA, do the following: 1. Log into Partners Store and then select the Information Management tab. 2. Select Connected Farm Services. 3. Select the Correction Services checkbox. 4. Select one of the following options: A. VRS Now AG GNSS Service, 12-month subscription (Trimble VRS signal with GNSS satellites) B. VRS Now AG GPS Service, 12-month subscription (Trimble VRS signal without GNSS satellites) C. I wish to use a third party service for my corrections (not using Trimble VRS signals, will use CORS or DOT) Note Select option C if you do not want to use Trimble VRS signals. 5. Once you have selected the required Correction Service, select the serial number of the DCM-300 modem that you want to activate. 6. Select one of the following Data Plans: A. Ag Data Plan for VRS and Sync, 12-month subscription (this will be activated on the DCM-300 modem) B. Own Data Plan (AT&T or Verizon will activate the DCM-300 modem). See Unbundled cellular activation for the DCM-300 modem, page 4. Note Select option B if you want to purchase a data plan through AT&T or Verizon. Trimble CenterPoint RTX correction service: Standard cellular setup To set up the Trimble CenterPoint RTX correction service, refer to the support note CenterPoint RTX Correction Service via a DCM-300 Modem: Unlocking and Setting up a Trimble Display. This is available from this link or from the Partners website. DCM-300 Modem Troubleshooting Guide 3

4 Activation and Setup Unbundled cellular activation for the DCM-300 modem A data plan of at least 500 MB per month is recommended. The following options are available if you choose to work directly through AT&T, Verizon, or another GSM cellular provider such as T Mobile: DCM-300 G modem (P/N xx). You must purchase a data plan and a new SIM card from your preferred provider and then replace the factory SIM card in the DCM-300 G modem with the new SIM card purchased from the provider. For a description on how to replace the SIM card, refer to the support note DCM-300G Modem: Replacing the SIM Card. This is available from this link or from the Partners website. DCM-300C modem Verizon (P/N xx). If you choose to go directly to Verizon, you must provide Verizon with the 8-digit ESN number that is shown on the back of the DCM-300 modem. Note No configuration tool is required to activate the Verizon modem. Activating a cellular data plan for the DCM-300 modem In the USA, resellers can purchase AT&T and Verizon wireless plans from the Partners store for the DCM-300 modem through the standard order process. Outside the USA, resellers or their customers must source their own cellular data plan and SIM card for the modem. 4 DCM-300 Modem Troubleshooting Guide

5 DCM-300 Modem Overview DCM-300 Modem Overview LED status Green LED Power and telematics GPS status Amber LED Cellular and Wi-Fi status DCM-300 modem status Green LED Amber LED Power on and booting up Solid Off GPS signal Blink N/A Cellular link N/A Solid Wi-Fi link N/A Blink Wi-Fi and cellular link N/A Slow blink 1 / Solid 2 Poor or no wireless signal N/A Fast blink Poor or no GPS signal Fast Blink N/A System in sleep mode Off Off 1 Operation with DCM-300 modem version 3.x.x 2 Operation with DCM-300 modem version Where: Slow blink: 3 s on / 3 s off Normal blink: 1 s on / 1 s off Fast blink: 200 ms on / 200 ms off Note The amber light will blink if the modem has not been activated with the cellular service; the display will report a wireless signal strength if cellular service is available. DCM-300 Modem Troubleshooting Guide 5

6 DCM-300 Modem Overview Obtaining passcodes For DCM-300 modems ordered before 28 November 2011, passcodes can be retrieved from the Partners Store/CNH Partners Store. Go to the Upgrades tab and then select Retrieve Passcodes. You can search by serial number, part number, order number, or purchase order. The unlock code is automatically generated in the Retrieve Passcode section once a DCM-300 modem is purchased. For DCM-300 modems ordered after 28 November 2011, all kits that include passcodes for VRS corrections and the Connected Farm software are pre-installed by Trimble before the units are shipped. General information The cabling that connects the DCM-300 modem to a FM-1000 integrated display / FM-750 display is the same for both VRS corrections and Connected Farm Office Sync. The GPS patch antenna (included) is recommended but not required for the modem unless you are using the Asset Tracking service. The modem has 3 different unlock codes that are stored on the modem itself, not on the display. They are: File transfer, VRS corrections, Internet, and Wi-Fi Ag Bus vehicle bus config (for Telematics) Cellular parameter modification (This unlock enables you to enter and edit SIM card settings if you need to activate the DCM-300G modem for a third-party cellular provider.) Note If the DCM-300 modem is not unlocked for File Transfer, VRS, Internet, and Wi-Fi, the modem will not connect to a AgGPS 262 receiver. The AgGPS 262 receiver must have version 2.0 firmware or higher and use the same setup option as an Ag3000 modem in the RTK Configuration settings. The FM-1000 / FM-750 display does not need to be unlocked for RTK if you are only using Connected Farm Office Sync service. The FM-1000 / FM-750 display must be unlocked to RTK level if you are using the modem for VRS corrections. The DCM-300 modem saves some settings internally and can be set up for VRS corrections through one display and later transferred for use with another display. The modem holds its configuration and transfers it to the second display on power up. Trimble does not offer temporary cellular activation for the DCM-300 modem in the USA (for example, as is the case with the AG3000 modem. 6 DCM-300 Modem Troubleshooting Guide

7 DCM-300 Modem Overview C WARNING Damage to the USB hub can occur if the main connector c is connected after power d and USB e have already been connected. You must connect the torch main connector c before connecting the power and USB. c e d Receiver compatibility The DCM-300 modem is compatible with the AgGPS 262 receiver, the AG-372 GNSS receiver, the FM-1000 integrated display, and the FM-750 display. The DCM-300 modem is not currently supported by other Trimble GPS receivers, including the EZ-Guide 500 lightbar and the AgGPS 252 / 432 / 442 / 452 receivers. The DCM-300 modem cannot be used with third-party GPS receivers. DCM-300 Modem Troubleshooting Guide 7

8 Setting up the VRS Correction Service Setting up the VRS Correction Service FM-1000 integrated display Setting up the VRS server Unlock the DCM-300 modem using the passcode for File Transfer, VRS, Internet, and WiFi. The following information is required and is provided by the VRS correction service provider: Server name / Address (IP address or URL) Server port number Mount point (case sensitive) User name and password Setting up the SIM card Note This tab is available only for DCM-300G modems (P/N xx) and is only needed if the cellular SIM card was obtained from a third party. You must have the Cellular Parameter Modification Unlock to view this tab this unlock code is provided automatically when you purchase a DCM-300G modem (P/N or P/N ). The following information is required and is provided by the SIM card provider: APN (case sensitive) User name and password SIM PIN Note After entering or editing any of the four SIM card settings for the DCM-300 modem, the modem automatically reboots to apply the changes. The modem will be offline for approximately three minutes while rebooting. AgGPS 262 receiver Note This procedure is the same as was used for setting up the AG3000 modem. Refer to the AgGPS 262 Firmware Release Notes, version 2.0. Setting up the VRS server Unlock the DCM-300 modem using the passcode for File Transfer, VRS, Internet, and WiFi. The following information is required and is provided by the VRS correction service provider: NTRIP address (server name / address (IP address) NTRIP port (server port number) 8 DCM-300 Modem Troubleshooting Guide

9 Setting up the VRS Correction Service Note This field requires five digits. If the port number is only 4 digits, enter a 0 in front. For example, if the port number is 2201, enter it as Mount point (case sensitive) User name and password (both case sensitive) Setting up the SIM card Note This tab is available only for DCM-300G modems (P/N xx) and is only needed if the cellular SIM card was obtained from a third party. For a DCM-300C Verizon modem (P/N xx) leave all fields blank. The following information is required and is provided by the SIM card provider: GPRS Init Str (APN value for SIM card) GPRS Usr Name (user name for SIM card) GPRS Password (password for SIM card) GPRS CPIN (PIN setting for SIM card APN case sensitive) Note After entering or editing any of the four SIM card settings for the DCM-300 modem, the modem automatically reboots to apply the changes. The modem will be offline for approximately three minutes while rebooting. Setting up Connected Farm Office Sync Complete the following fields: Device Name: End user preference. If there are multiple devices the information can be sorted using the Farm Works Software solutions. Check Server Every: Enter the time interval when you want to have the modem check the server for information. Send Field Data: Select to prompt the display to send field data to Farm Works software. Auto Send Without Prompt: Select to have the display send data automatically or select to have the display prompt you before sending. Account Setup: The sign-on ID will be the end user s single sign on username and password used to access the Partners Store. DCM-300 Modem Troubleshooting Guide 9

10 Troubleshooting Troubleshooting Communication between the DCM-300 modem and an FM-1000/FM-750 display If there is no communication between the modem and the display, try the following: Make sure that the display can see the DCM-300 modem from the Unlock screen three minutes after startup. If the DCM-300 option appears in the Unlock screen the display is communicating successfully with the DCM-300 modem. Make sure that the FM-1000 integrated display is connected to the modem using the supplied USB hub and that the green LED light on the USB Hub is solid. Note The FM-750 display does not require a USB hub but it is recommended. Make sure that the USB port on the FM-1000/FM-750 display is working correctly. To check this, insert a USB drive into the back of the display if the display recognizes the USB drive or allows you to load firmware into the display the USB port is working correctly. Note The USB port will either work for everything or not work for anything. Check power connections to the DCM-300 modem. The power lead must be connected to a constant 12 V source and the ignition lead must be connected to a switched 12 V source for operation. Make sure that cable P/N (connecting the USB hub to the modem) has no faults or breaks. If you still cannot establish communication between the modem and the display, try using a different DCM-300 modem. Communication between the DCM-300 modem and an AgGPS 262 receiver Make sure that the following is correct: The AgGPS 262 receiver has version 2.0 firmware or higher, is unlocked for RTK, and has been configured for communication to an AG3000 modem. Cable P/N from the DCM-300 modem is connected to port B on the AgGPS 262/ AG-372 receiver. Port B is configured for RTKLINK for both input and output. The constant power is connected to the machine battery and the ignition lead is connected to a switched 12 V source. If the AgRemote display shows a message No AG3000 found, the receiver is not communicating with the modem. Check the following: Make sure that the DCM-300 modem is unlocked for VRS operation. If the modem is not unlocked for VRS operation, the receiver will not communicate with the modem. 10 DCM-300 Modem Troubleshooting Guide

11 Troubleshooting Check the cabling connection between the modem and port B of the receiver. If cable P/N is damaged, the receiver will not communicate with the modem. Check the power connections to the DCM-300 modem. The power lead must be connected to a constant 12 V source and the ignition lead must be connected to a switched 12 V source for operation. If you still cannot establish communication between the modem and the receiver, try using a different DCM-300 modem. Troubleshooting cellular communication For the DCM-300G modem, it is recommended that you disable SIM PIN codes if you are using more than one SIM card, or alternatively, set the same SIM PIN for all SIM cards. For the DCM-300C modem, it is recommended to check the Verizon coverage map for data and ensure that the first use of the modem is done in a native Verizon coverage area. DCM-300 Modem Troubleshooting Guide 11

12 Web Service Tool Web Service Tool Refer to the DCM-300 Web Service Tool Getting Started Guide for a description on using the Web Service Tool to configure and troubleshoot the setup and operation of the DCM-300 modem. This document is available from the link above or from the Partners website. Use the following information in addition to that included in the Getting Started Guide: On some laptop computers the default address used to access the Web Service Tool will not connect. If this happens, use the alternative address If you cannot detect the Wi-Fi service network when using a laptop computer, contact Support. Downloading diagnostic logs The DCM-300 modem can be configured using a web browser. This section describes how to use an ad-hoc Wi-Fi connection to access and configure the modem. Connecting to the DCM-300 modem using a web browser The following web browsers are supported: Microsoft Internet Explorer version 7 and later Mozilla Firefox version 4 and later Google Chrome Note To connect to the Web Service Tool using Wi-Fi, the DCM-300 modem must have firmware version 2.0 or later installed. Connecting the modem 1. Search for Wi-Fi networks and then locate the modem's Ad-Hoc network. The name or SSID will be Trimble Service(xxxxxxxxxx) where xxxxxxxxxx is the modem serial number. 12 DCM-300 Modem Troubleshooting Guide

13 Web Service Tool 2. Connect to the Trimble Service network for your modem. When prompted for the network security key enter abcdeabcde. The password is case sensitive: 3. Enter the IP address into the browser address bar. If this address does not work, enter : Administrator password To prevent unintended or unauthorized changes, the web service tool uses an administrator login for some features: The administrator password for the DCM-300 web service tool is adminpassword: DCM-300 Modem Troubleshooting Guide 13

14 Web Service Tool Home tab Use the Home tab to check items such as the device serial number, firmware version, and wireless connectivity to the Internet. The Home page also includes tools to manage the following modem functions: Configure the serial port mode. View the status of device inputs and outputs. Restart the modem. Download diagnostic logs. Diagnostic logs From the Home tab there is a link at the bottom of the page to the diagnostic logs for the modem. To download the diagnostic logs, right-click the link named logs.zip and select the Save As option in the browser to save the file locally on a computer. In some cases, downloading logs will result in a message <H2>403 Forbidden</H2> The requested URL '/zippedlogs/logs.zip' resolves to a file that is not world-readable. This message indicates that the log file is either missing or corrupt. Provide diagnostic logs to Support for analysis with a clear description of any problem symptoms and times that the symptoms were observed. 14 DCM-300 Modem Troubleshooting Guide

15 Over-the-Air Firmware Update FAQ Over-the-Air Firmware Update FAQ Do I need to phone Support to get my update? No, all DCM-300 modems that have been shipped to date will automatically receive the update to version 4. When will my DCM-300 modem update? The firmware update starts when the DCM-300 modem is turned on and connected to the Internet once the version 4 firmware is available. Will the VRS signal be affected during the update? No, the DCM-300 modem downloads the update in the background, allowing the VRS corrections to continue operating. The modem reboots automatically at the end of the download and applies the changes. The VRS corrections will only be unavailable during the reboot for approximately 13 minutes. How long will the update take? The update takes between minutes to download, depending on the speed of your cellular or wireless network. The modem will reboot at the end of the download and will then take approximately 13 minutes to finish applying the update before resuming VRS corrections. Does my DCM-300 modem need to be turned on when the update is available? No. Once the update is available, the update will start automatically the first time you turn on the modem and connect to the cellular or wireless network. How can I tell what version of firmware is on my DCM-300 modem? You can check the current firmware version on any of the following displays or receivers: FM-1000 integrated display, FM-750 display, CNH Pro-600/700 display, AgGPS 262 receiver, Trimble AG-372 receiver. DCM-300 Modem Troubleshooting Guide 15

16 Over-the-Air Firmware Update FAQ FM-1000 integrated display. From the Home screen, tap Unlock and then tap DCM The firmware version of the DCM-300 modem appears on the right-hand side of the screen: FM-750 display. From the Run screen tap the wrench icon, and then select GPS / Status / VRS Status. The DCM-300 firmware version appears at the bottom of the screen: 16 DCM-300 Modem Troubleshooting Guide

17 Over-the-Air Firmware Update FAQ AgGPS 262 receiver and Pro600 display. From the AgRemote or RDI screen, press the right arrow once until the status appears, then press the down arrow once and the right arrow twice until the RTK Status appears. Press the down arrow until the Ag3000 Info screen appears. The FW ver: that appears is the DCM-300 modem version: How will I know that the update is complete? At the end of the update the modem will reboot automatically and finish applying changes. The reboot takes approximately 13 minutes before VRS corrections resume. I don't have access to the cellular network where my modem is stored, will it still update? The firmware update to version 4 is done over a wireless connection and will work only when the modem is connected to the cellular network or wireless connection. If this is not possible, you may send your modem in for a firmware update. Contact Trimble Support for details. What happens if I turn off the DCM-300 modem or lose the cellular signal during the update? The modem will automatically re-try or resume the update if it is interrupted by you lose the cellular or wireless connection or it the unit is turned off. How can I prevent the update and reboot from interrupting my VRS connection and Autoguidance? The OTA update can occur day or night. To avoid interrupting your work, you can turn the modem on outside work hours and allow it to update. DCM-300 Modem Troubleshooting Guide 17

18 Installation Diagrams Installation Diagrams The following diagrams show the connections between the DCM-300 modem and the different displays / receivers with which it functions. Note The DCM-300 cable harnesses ship with two options for connecting to power: Option 1 is used for connecting to a power bus. Option 2 connects to battery power and key switch power. It is strongly recommended that you connect power harness Option 2 ring terminal inputs direct to the machine battery. The ignition input must be connected to a switched 12 V power source. If this is not done, the system will not operate correctly. FM-1000 integrated display Note The FM-1000 integrated display must have version 5.0 firmware or higher for use with the DCM-300 modem. 18 DCM-300 Modem Troubleshooting Guide

19 Installation Diagrams FM-750 display Note The FM-750 display must have version 1.05 firmware or higher for use with the DCM-300 modem. DCM-300 Modem Troubleshooting Guide 19

20 Installation Diagrams AgGPS 262 receiver Note The AgGPS 262 receiver must have version 2.0 firmware or higher for use with the DCM-300 modem. C WARNING Wireless signals can interfere with GPS reception. For best performance, it is recommended that you mount the DCM-300 cellular antenna at least 1 meter or more apart from the GPS antenna. 20 DCM-300 Modem Troubleshooting Guide