HP BladeSystem c-class Virtual Connect Support Utility User Guide

Transcription

1 HP BladeSystem c-class Virtual Connect Support Utility User Guide Version Part Number February 2008 (First Edition)

2 Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor s standard commercial license. Microsoft, Windows XP, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of Microsoft Corporation. Audience assumptions This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

3 Contents Introduction... 4 Overview... 4 Requirements... 4 Restrictions and limitations... 4 Command line syntax... 5 Usage... 5 Password masking... 6 Commands... 7 version... 7 report... 7 discover... 8 update... 8 Troubleshooting Error messages...10 Technical support Before you contact HP...12 HP contact information...12 Acronyms and abbreviations Contents 3

4 Introduction Overview The HP BladeSystem c-class Virtual Connect Support Utility enables administrators to upgrade VC-Enet and VC-FC module firmware remotely on both HP BladeSystem c-class c7000 and c3000 enclosures using a standalone, Windows-based command line utility. When the utility initiates a firmware process, all modules are updated at the same time. The utility displays a progress message indicating that an update is in progress and the percentage complete. After the module firmware updates are complete, the utility activates all of the modules. Requirements The Virtual Connect Support Utility requires the following: Microsoft Windows XP, Microsoft Windows Server 2003, or Microsoft Windows Vista operating system Administrator or Power User group membership No FTP Service, or other service running bound to TCP port 21 Add the Virtual Connect Support Utility application to the list of exceptions for any host-based firewall on the client Connectivity between client and OA on enclosure Onboard Administrator user account with Administrative privileges to all interconnect bays VC Manager account with domain rights if Virtual Connect is configured Restrictions and limitations This version of VCSU supports c3000 and c7000 enclosures. The utility does not update modules that are not physically present, are powered off, or are nonfunctional. A status message indicates if any modules are in these states. The utility does not update unknown or unsupported module types, including pass-thru Ethernet and FC modules. HTTP downloads are restricted to non-ssl, non-authenticated websites. FTP downloads are restricted to non-ssl/tls, Passive Transfer Mode FTP sites. Any IP addresses that are not accessible timeout within 20 seconds. Any IP addresses that have an active SSL enabled web server, but not an OA, fail immediately. Introduction 4

5 Command line syntax CLI input is case-insensitive except when otherwise noted. The general CLI syntax format is as follows: vcutil -a <command> Valid commands include the following. Command version report update discover Description Display list of current module firmware versions on target enclosure Display current module firmware versions, package firmware versions, and whether a module is updateable Update the module firmware on the target enclosure using the specified Virtual Connect firmware package Search a range of IP addresses for Onboard Administrator configurations Parameters are extensions that provide extra information required for the execution of a particular command. Whether or not a parameter is required depends on the specific action being executed. For example, the version command includes parameters for IP address, username, password, and bay location. The syntax is: vcutil -a version -i <IP> -u <USER> -p <PWD> [-b <BAY>] To display a single module and its current firmware version, enter: vcutil -a version -i u Administrator -p password -b 1 Usage Use the following steps to install and run the HP BladeSystem c-class Virtual Connect Support Utility. 1. Install the application on the client system by running SETUP.EXE. 2. After the program is installed, click Start>Programs>Hewlett-Packard>Virtual Connect Support Utility to start a console. o o o o To display the top-level help and available options, enter vcutil. To display version syntax and available options, enter vcutil -a version. To display report syntax and available options, enter vcutil -a report. To display update syntax and available options, enter vcutil -a update. 3. Download a valid Virtual Connect firmware package file from the HP website ( and then save it to your local file system. 4. Enter the version command to display all of the modules in the enclosure and ensure that the required connectivity exists between the utility and the remote enclosure. Non-VC modules are shown as Unknown or unsupported module. Version information is displayed for supported VC modules only. 5. Enter the report command to display all modules in the target enclosure and which modules can be updated. The report command also displays the firmware package file contents and versions. To use the report command, a valid firmware package must be available on the local filesystem. Introduction 5

6 Non-VC modules are shown as Unknown or unsupported module. Detailed information is displayed for supported VC modules only. 6. Enter the update command to update the firmware on supported VC-Enet and VC-FC modules in the enclosure. The update process takes approximately 20 minutes for each VC-Enet module, and 5 minutes for each VC-FC module to be updated. The utility only updates supported VC modules that are able to be updated and require an update. Password masking For all of the commands provided by VCSU, the username, password, and IP address of the enclosure OA must be provided. In some cases, the VC domain username and password must also be specified. VCSU enables the user to enter the password interactively with password masking, primarily for security reasons. To do this, enter the password as "*" and a prompt is provided that masks the input. Example: vcutil -a version -i u Administrator -p * OA Password :*********** Confirm Password :*********** Introduction 6

7 Commands version Display the current running firmware version on all modules in a specific target enclosure. Item Syntax Parameters: IP USER PWD BAY Description vcutil -a version -i <IP> -u <USER> -p <PWD> [-b <BAY>] IP address of the active OA in the enclosure Name of the OA user with privileges to access all enclosure interconnect bays Password of the OA user Optional. The bay number of the target module. If not specified, the default is all supported modules. report Examples Display all modules and their current firmware versions: vcutil -a version -i u Administrator -p password Display a single module and its current firmware version: vcutil -a version -i u Administrator -p password -b 1 Display the current running firmware version on all modules in a specific target enclosure, plus display the VC-Enet and VC-FC firmware versions provided in the specified VC package file, and whether or not the module can be updated. In addition to displaying the module firmware version and status, the report command also displays details about the VC package contents. Because the package version details are displayed, the user must provide a VC package file as part of the input at the command line. The report command does not require VC privileges because it is a readonly command. Item Syntax Parameters: IP USER PWD FILE BAY Description vcutil -a report -i <IP> -u <USER> -p <PWD> -l <FILE> [-b <BAY>] IP address of the active OA in the enclosure Name of the OA user with privileges to access all enclosure interconnect bays Password of the OA user Full path to the Virtual Connect package on the local computer Optional. The bay number of the target module. If not specified, the default is all supported modules. Commands 7

8 Examples discover Display all modules in an enclosure: vcutil -a report -i u Administrator -p password -l VCpackage Display a single module in an enclosure: vcutil -a report -i u Administrator -p password -1 VCpackage -b 2 Locate remote OA enclosures that exist on the network within a specified address range. This command is useful if an Administrator cannot remember the exact IP address of the OA on a certain enclosure, but the general IP address range is known. Item Syntax Parameters: START IP END IP Description vcutil -a discover -s <START IP> -e <END IP> First IP address in the range to search Last IP address in the range to search Example update Discover an enclosure in a certain address range: vcutil -a discover -s e Update the firmware. The user must provide the primary OA IP address, user credentials, the package file to use for the update, and an optional bay number. The user can also force an update of modules in the following circumstances: The target module contains a running firmware image that is the same version as the one in the source package. The target module contains a running firmware image that is newer than the version in the source package. Item Syntax Parameters: IP USER PWD FILE Description vcutil -a update -i <IP> -u <USER> -p <PWD> -l <FILE> [-b <BAY>] [-f <FORCE>] [-vcu <VCM USER> -vcp <VCM PASS>] [-q] [-o <ORDER>] IP address of the active OA in the enclosure Name of the OA user with privileges to access all enclosure interconnect bays Password of the OA user Full path to the Virtual Connect package on the local computer Commands 8

9 Item Description BAY Optional. The bay number of the target module. If not specified, the default is all supported modules. -f version Optional. Allow an update of same or older firmware versions. VCM USER VCM PASS Name of Virtual Connect user with Domain privileges. Required if an enclosure is in a Virtual Connect domain. Password for the Virtual Connect user. -q Optional. Specifies that the firmware update does not prompt for confirmation before updating, and uses the default answer for the confirmation (YES). -o Optional. Specifies VC-Enet Modules activation order. Supported activation order methods are: parallel (Default) All modules are activated at the same time Examples odd-even All modules in odd numbered bays are activated first, then modules in even numbered bays serial Modules are activated one at a time starting with the highest numbered bay through the lowest numbered manual Modules are updated but not activated. Use the VC Manager GUI or OA GUI to activate (reboot) modules Update multiple modules in an enclosure imported into a VC domain: vcutil -a update -i u Administrator -p password -vcu John -vcp vcpass -l C:\images\vcfw-120.bin Update a single module in an enclosure not managed by Virtual Connect: vcutil -a update -i u Administrator -p password -1 vcfw121.bin -b 3 Update a single module in an enclosure managed by Virtual Connect: vcutil -a update -i u Administrator -p password -vcu John -vcp vcpass -l C:\images\vcfw-120.bin Perform an update and specify an activation ordering method: vcutil -a update -i u Administrator -p password -vcu John -vcp vcpass -l C:\images\vcfw-120.bin -o serial Perform an update using a firmware image from a web server URL: vcutil a update i u Administrator p password l Perform an update using a firmware image from an FTP server on the network: vcutil a update I u Administrator p password l ftp://user:password@ /vcfw-120.bin Commands 9

10 Troubleshooting Error messages Error message Resolution This version of the application does not support the target enclosure Invalid bay number x for a c3000 enclosure Unable to get enclosure part number Another instance of this application is running. Please wait until all other instances are completed and try again. Unable to initialize Onboard Administrator interface Unable to login to the Onboard Administrator. Please confirm the OA IP address and user credentials. Invalid option Invalid -a option One or more parameters missing Missing -l option Invalid -f option Invalid OA IP address Unable to communicate with OA IP aaa.bbb.ccc.ddd OA user name is longer than 13 characters OA user password is greater than 40 characters Invalid bay number OA firmware version a.bb is not supported Unable to communicate with Onboard Administrator. Please confirm validity of the OA IP address and user credentials. Specified Onboard Administrator is not primary Specify a supported enclosure type. The c3000 enclosure has only four I/O bays. Specify a valid bay number. Check connectivity with the OA, and then restart the update process. More than one instance of the update utility is attempting to run on the client. Wait until all other instances are complete, and then try again. Check connectivity with the OA, and then restart the update process. Confirm the OA IP address and user credentials. An invalid option has been specified by the user. Verify the list of available options for that command. An invalid -a format has been specified by the user. Verify the list of available commands. One or more required parameters was not specified. See the required syntax for the command. Specify the required package location. The -f version option can only be used with the update command. Be sure a valid version is specified. Provide a valid IP address in the proper format. Check connectivity with the OA and verify that you are using a valid IP address. Enter a valid OA user name. Enter a valid OA user password. Specify a valid bay number for the target enclosure. Update the firmware on the target enclosure. Confirm the validity of the OA IP address and user credentials. Specify the OA IP address of the primary OA in the target enclosure. Troubleshooting 10

11 Error message Unable to get enclosure VC mode information Initialization process failed. Firmware update cannot continue. File extraction failed Firmware update failed on module Unable to transfer file to module Unable to configure module for update Another firmware update is currently in progress The specified activation ordering method is not valid Resolution Log into VC Manager GUI and resolve any errors with VC Manager. Reset the OA to factory defaults, and log into the VC Manager GUI. Check update requirements and try the update again. Verify that the Virtual Connect firmware package is correct, or download again from the HP website. See the fwupdate.log file. Verify connectivity between the client and the enclosure. Verify connectivity between the client and the enclosure. Wait until the current update is complete before attempting to update the firmware. Verify that the activation order method (-o) is correct. Before contacting HP technical support, be sure to have the Virtual Connect Support Utility log file (fwupdate.log) available. Troubleshooting 11

12 Technical support Before you contact HP Be sure to have the following information available before you call HP: Technical support registration number (if applicable) Product serial number Product model name and number Product identification number Applicable error messages Add-on boards or hardware Third-party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: In the United States, see the HP US service locator webpage ( In other locations, see the Contact HP worldwide (in English) webpage ( For HP technical support: In the United States, for contact options see the Contact HP United States webpage ( To contact HP by phone: o Call HP-INVENT ( ). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. o If you have purchased a Care Pack (service upgrade), call For more information about Care Packs, refer to the HP website ( In other locations, see the Contact HP worldwide (in English) webpage ( Technical support 12

13 Acronyms and abbreviations CLI Command Line Interface DHCP Dynamic Host Configuration Protocol DNS domain name system FC Fibre Channel IP Internet Protocol OA Onboard Administrator SSH Secure Shell VCM Virtual Connect Manager Acronyms and abbreviations 13