YAMMER 101. Jeff March 2015

Transcription

1 YAMMER 101 Jeff March 2015

2 SharePoint JEFF WILLINGER PRACTICE LEAD, SOCIAL COMPUTING Focused On: Mobile Solutions, Line of Business Applications, SharePoint Customizations

3 Get to know Jeff About me Regular speaker and evangelist on the value of Social Networking, Social Media, Social Computing and Intranets and Mobile everything. President of Social Media Club. Twitter, Facebook and LinkedIn Expert. I am BUYING DRINKS and TAKING FRIENDS and Tweet this: rant and rave about Yammer #CollabCon OR

4 LIKE ME facebook.com/jeffwillinger

5 AGENDA What is Yammer Why Yammer? Social Media guidelines Top things to know Getting started How to sign up What are groups? How to join a group How to create a group Following people See who you are following Editing your profile Notifications Adding a photo Other Yammer features The Social Journey Helpful links Next steps Copyright 2013 Rightpoint Proprietary and Confidential 5

6 WHAT IS YAMMER? Yammer a secure (private) social networking and collaboration tool for the corporate environment. Features and look/feel similar to Twitter and Facebook. Unlike Twitter, not limited to 140 characters for posts. Easy sign up and use. Copyright 2013 Rightpoint Proprietary and Confidential 6

7 WHY YAMMER? More efficient work unit communication. User friendly. Improve efficiency in managing/sharing documents. Help ease server space issues (being in jail ). Integrates with SharePoint. Mobile friendly, there s an app for that! Can be set up to allow secure collaboration with people external to your company.. Copyright 2013 Rightpoint Proprietary and Confidential 7

8 SOCIAL MEDIA GUIDELINES A sample usage policy is available at content/uploads/sites/13/2013/02/sample-yammer- Usage-Policy.pdf It shouldn t be a list of Do s and Don ts. It should welcome users into the community and let them know how to interact. Copyright 2013 Rightpoint Proprietary and Confidential 8

9 TOP THINGS TO KNOW You must sign up using your work address. Unlike Twitter, only your company s employees will see your postings. In addition to the entire company feed, there are public and private groups. Messages in private groups cannot be seen by employees outside the group. It is accessible anywhere (work or home), anytime (day or night or weekends). Copyright 2013 Rightpoint Proprietary and Confidential 9

10 TOP THINGS TO KNOW You can share a comment, document, image and/or a link with the entire Yammer community or with members of a specific group. Yammer users can like or reply to your comment. You can follow people. There is a search box that allows you to search for people, groups or topics. Copyright 2013 Rightpoint Proprietary and Confidential 10

11 GETTING STARTED From Internet Explorer OR From a desktop app on your computer OR From your mobile device (iphone/itouch, ipad, Android or Blackberry). Download: Copyright 2013 Rightpoint Proprietary and Confidential 11

12 HOW TO SIGN UP Type in the address section of your browser. Click the Sign Up button. Enter your work address and then sign up. Copyright 2013 Rightpoint Proprietary and Confidential 12

13 HOW TO SIGN UP Check your work for a confirmation link from Yammer. Follow the instructions to activate your account. In the window that pops up begin by filling out the form. Complete Your Profile. Green check marks in the Getting Started box on the right side of your profile measure your progress. Copyright 2013 Rightpoint Proprietary and Confidential 13

14 WHAT ARE GROUPS? The ability to create Groups for collaboration is a key benefit of Yammer. Groups can facilitate projects across campuses or departments, or they can help employees share files and discuss issues within departments or work units. Copyright 2013 Rightpoint Proprietary and Confidential 14

15 HOW TO JOIN A GROUP Click on groups on the left nav to browse groups on the network and join those that are relevant for you. Copyright 2013 Rightpoint Proprietary and Confidential 15

16 HOW TO JOIN A GROUP Joining the Windows 7 Group. Copyright 2013 Rightpoint Proprietary and Confidential 16

17 JOINING THE CONVERSATION Share information with colleagues. Collaborate on projects. Attach documents or images. Share an article from a web site (internal or external). Tag topics and/or colleagues (and then search by tags). Copyright 2013 Rightpoint Proprietary and Confidential 17

18 JOINING THE CONVERSATION Give praise, ask a question, take a poll, share an event or make an announcement. Copyright 2013 Rightpoint Proprietary and Confidential 18

19 HOW TO CREATE A GROUP On the Groups page, click the green box. Fill out information in pop-up box and click Create Group. Copyright 2013 Rightpoint Proprietary and Confidential 19

20 FOLLOWING PEOPLE Type name of someone you know into the Search Box (can also search for groups and documents in this box). Click on members and search people alphabetically. Copyright 2013 Rightpoint Proprietary and Confidential 20

21 FOLLOWING PEOPLE In the browser, click on the name of the person in your feed you want to follow. In pop-up box, click + Follow. In the desktop app, click the word Follow below the picture of the person you would like to follow. Copyright 2013 Rightpoint Proprietary and Confidential 21

22 SEE WHO YOU ARE FOLLOWING Want to see a list of people you are following? Click on the People I m following tab. Copyright 2013 Rightpoint Proprietary and Confidential 22

23 EDITING YOUR PROFILE Click your name in the upper right corner of the screen. Select Edit Account. Or, when on your profile page, click Edit Profile and then select Notifications. Copyright 2013 Rightpoint Proprietary and Confidential 23

24 NOTIFICATIONS You can select to receive update s (a.k.a. digests ) updates never, daily or weekly. If you select daily or weekly, you will receive information about postings made to Yammer in a single message. Immediate notifications can be set by clicking the Subscribe to feeds in real time link. This lets you designate certain groups for special alerts, which you can get via , SMS text or IM. Once you have completed checking or unchecking boxes, click Save. Copyright 2013 Rightpoint Proprietary and Confidential 24

25 ADDING A PHOTO You can use other a photo (Quarterly or person) or an image. Profiles without photos or images will appear like this: To upload your photo, click on the Browse button in your profile to find a photo from your computer. Copyright 2013 Rightpoint Proprietary and Confidential 25

26 OTHER YAMMER FEATURES Messaging and feeds Direct Messaging User profiles Company directory Groups (Internal) Communities (External) File sharing/creating a page (w/limited formatting) Integrations Desktop, Mobile, Tablet Copyright 2013 Rightpoint Proprietary and Confidential 26

27 COMPARISON Copyright 2013 Rightpoint Proprietary and Confidential 27

28 The Social Journey Copyright 2013 Rightpoint Proprietary and Confidential 28

29 Copyright 2013 Rightpoint Proprietary and Confidential 29

30 BEING SUCCESSFUL MEANS CHANGING HOW YOU WORK IT Sales HR Marketing Copyright 2013 Rightpoint Proprietary and Confidential 30

31 THE SOCIAL JOURNEY Copyright 2013 Rightpoint Proprietary and Confidential 31

32 STEP 1: DEFINE YOUR VISION Copyright 2013 Rightpoint Proprietary and Confidential 32

33 STEP 2: MAP TO VALUE Copyright 2013 Rightpoint Proprietary and Confidential 33

34 STEP 3: WORK SOCIAL Copyright 2013 Rightpoint Proprietary and Confidential 34

35 STEP 4: DRIVE SUCCESS Copyright 2013 Rightpoint Proprietary and Confidential 35

36 STEP 5: EVALUATE, ADAPT & ITERATE Copyright 2013 Rightpoint Proprietary and Confidential 36

37 FOUR FACTORS FOR A SUCCESSFUL JOURNEY Copyright 2013 Rightpoint Proprietary and Confidential 37

38 WHAT IS IN THE CUSTOMER SUCCESS PROGRAM? Methodology and Self-guided Resources Webinars Customer Community Access to Customer Success Managers Regional User Groups and Events Community-based Learning and Support Copyright 2013 Rightpoint Proprietary and Confidential 38

39 ESN RESOURCES Sites, Blogs & Twitter Welcome To Your Social Journey Enterprise Social Customer Success The Rise Of Enterprise Social Networks Yammer Success Center Discover SharePoint Yammer @Office365 Press How Microsoft got its own employees to use Yammer Microsoft Creates Yammer North in Redmond to Learn New Software Tricks Yammer Accelerates Momentum Following Microsoft Acquisition The Yammer journey so far at NAB Research Bring your own service: Employees want social tools at work, despite company restrictions Evolution of the networked enterprise: McKinsey Global Survey results Yammer s 2013 Business Value Survey Results Copyright 2013 Rightpoint Proprietary and Confidential 39

40 QUESTIONS Sign up for Yammer! Start posting and collaborating with colleagues. Start a weekly Yammer session for your department or team. Copyright 2013 Rightpoint Proprietary and Confidential 40

41 Cool Want to learn more? COPYRIGHT 2014 RIGHTPOINT PROPRIETARY AND CONFIDENTIAL 41

42 Creative Envisioning POC/PILOT See how other organizations are driving engagement with social and collaboration Envision the art of the possible with beautiful, engaging mockups A proven crawl, walk, run approach to drive adoption and engagement Launch POC/Pilot to assess business value of social and collaboration solution [90 minutes] [5-7 days] [2-12 weeks] [4-8 weeks] COPYRIGHT 2014 RIGHTPOINT PROPRIETARY AND CONFIDENTIAL 42

43 SAMPLE DELIVERABLES STAGE A PROVEN ENTERPRISE SOCIAL NETWORKING APPROACH ANALYZE DESIGN PERATIONALIZE Phase 1 TRANSFORM Enterprise Social Network vision statement Existing network audit Change Management Assessment Summary Well-defined use cases that drive a successful implementation Change Matrix Ready to launch Enterprise Social Network Change Management Plan Branded Enterprise Social Network Change campaigns Training materials Communication plan Updated/new use cases, users, and technical integrations Metrics and case studies COPYRIGHT 2014 RIGHTPOINT PROPRIETARY AND CONFIDENTIAL 43

44 STAY CONNECTED Jeff Willinger Copyright 2013 Rightpoint Proprietary and Confidential 44

45 THANK YOU CHICAGO 29 North Wacker Drive 4th Floor Chicago, IL Ph DENVER 1045 Lincoln Street Suite 204 Denver, CO Ph DETROIT Main Street #2212C-2 Novi, MI Ph