HANDTMANN SERVICE SOLUTIONS

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1 HANDTMANN THE CUTTING EXPERTS FOUR PRODUCT LINES - VARIOUS MACHINE SERIES. HANDTMANN SERVICE SOLUTIONS HBZ Horizontal machining centres PBZ Profile machining centres GANTRY High moving portal machining centres UBZ Universal machining centres HANDTMANN SOLUTIONS. COMPREHENSIVE SOLUTIONS FROM ONE SOURCE. MACHINE SOLUTIONS 5 axis HPC/HSC machining centres Four product lines provide solutions for a variety of machining requirements from profile machining through to structural parts and large-volume workpieces TURN-KEY SOLUTIONS Increased competitive advantage through optimized processes Support and consultancy to provide bespoke customer solutions: tool selection, simulation, programming, milling strategy, etc. SERVICE SOLUTIONS Long-term machine availability and continuous increases in productivity FINANCE SOLUTIONS Comprehensive advice and a wide variety of financial offerings from Handtmann Finance Broad offer in terms of machine maintenance, spare parts, expert support, training, support hotline Handtmann A-Punkt Automation GmbH Eisenbahnstrasse Baienfurt Germany Phone: service.apunkt@handtmann.de Handtmann A-Punkt Machinery Trading (Beijing) Co., Ltd. China Unit No within Area th floor of the Building 6, 8 North Dongsanhuan Road Chaoyang District Beijing, China Handtmann CNC UK A Division of the Engineering Technology Group Northfield Road Southam Warwickshire CV47 0FG Great Britain Phone: service.apunkt@handtmann.de Handtmann CNC Technologies, Inc. 205 Prairie Lake Rd., Unit B EAST DUNDEE, IL USA Phone: info@handtmanncnc.com OOO Handtmann CNC Machines Dorogobuzhskaja Str. 14, Building 6 Moscow Russia Phone: service@handtmann-cnc-machines.com OOO Handtmann CNC Machines Frunse Str. 86, Office 202 Novosibirsk Russia Phone: service@handtmann-cnc-machines.com Details may be subject to change (06/2016) Handtmann Service Solutions

2 HANDTMANN SERVICE SOLUTIONS When it comes to service solutions, we know no compromise. Our aim is very clear: our experienced professionals will maintain and improve your productivity measurably and tangibly. Assuring the optimised availability of a machine over its entire life cycle pays off by strengthening your ability to compete over the long term. The five modules that comprise our Handtmann Service Solutions are clearly aligned to continuously optimising your manufacturing environment and designed to meet your requirements, both today and tomorrow. Combining the individual modules maintenance, spare part service, expert support, training, and support hotline helps to boost your success. Learn more about Handtmann Service Solutions Telephone: / service.apunkt@handtmann.de Available to help, around the world. Our additional benefit in order to boost your success Assuring long-term availability Continuously improving productivity We remain at your service even when your machinery has started producing, and we can bring all of our expertise to bear in helping you to continuously improve your existing machining processes. You can rely on fast and effective solutions based on competent advice and customer-oriented service of the utmost quality. We use the very latest technologies to assure you of maximum process reliability and to enhance the performance capabilities of your machinery beyond its original specification. We not only optimise the cost efficiency of your machinery; we also secure its long-term availability! Our experts have years of experience and a thorough understanding of the products. They work closely as a team with our quality assurance, development. application engineering and production departments to enable us to guarantee a rapid response and minimum downtimes. Rely on Handtmann and you are relying on the very best service quality wherever you are in the world! Locally available to help, around the world As an internationally operating company, Handtmann A-Punkt Automation GmbH is locally available to support around the globe. Handtmann services the key markets with its own branch offices, and sales, service and retail partners, guaranteeing personal service and rapid availability. "We strive to maintain and continuously improve the efficiency of our machining centres and their productivity for our customers. Securing long-term availability is a key priority." 2 3

3 CONTENTS MAINTENANCE SPARE PART SERVICE TRAINING SUPPORT HOTLINE Maintenance packages 06 Service Level Agreement 08 Retrofitting 10 BWO / Vektor Measurements, inspections and repairs 12 Axis measurement accessories 13 Tool kits 14 Camera system 15 Tensioning force tester 16 Information on protection and safety 17 Protective windows 18 Hydraulic hoses 19 Spare part packages 20 EXPERT SUPPORT Key measurements / inspections 22 Geometry checks 24 Laser measurement 25 Ballbar tests 26 ProfiBUS measurement 27 Training programme 28 Courses for machine operators/programmers Operating basic training 30 Advanced operating/programming 31 Software 32 Machining strategy 33 Courses on electrical maintenance Diagnostics 1 34 Diagnostics 2 35 Courses on mechanical maintenance Service 1 36 Service 2 37 Geometry 1 38 Geometry 2 39 Maintenance 40 Components 41 Availability 43 Contacts 44 We don t just sell our customers a simple machine; we sell a complete solution. Our Handtmann Service Solutions are a key part of this package aimed at continuously increasing the productivity of your machine, improving its availability and providing you with support throughout its lifetime. 4 5

4 MAINTENANCE MAINTENANCE PACKAGES Maintain your equipment regularly to increase its availability. We recommend six-monthly maintenance with preinspection to ensure the highest levels of availability of your machining centre. THE BENEFITS OF REGULAR MAINTENANCE: WE OFFER: Increase and make full use of the lifetime of your machinery: Regular function tests and inspections for wear maintain the maximum functional reliability of the machinery. Improve operational safety: Machinery inspections identify in good time whether all safety-relevant components are working properly and reflect best engineering practices. Highly qualified technicians Geometry checks and adjustments Replacement of all filters and media Inspection of wearing parts and status report Machine status report and maintenance recommendations The right service packages for each type of machine Increase plant availability: Replacing wearing parts, such as filters and fluids, checking geometries, etc., is particularly important to maintain functional reliability and prevent downtimes. Early identification of problems: Spot problems in good time, before they start causing them. Advance budgeting: Plan upcoming machine repairs in plenty of time based on accurate status reports. Regular servicing is the key to keeping your machine fit for service over the long term. 6 7

5 MAINTENANCE SERVICE LEVEL AGREEMENT Increase the availability of your machining centres with six-monthly and/or yearly inspections and services. SERVICE LEVEL AGREEMENT Packages Choose your desired combination and benefit from corresponding discounts. OUR AIM: Inspecting, maintaining and repairing your machining centre at six-monthly and/or yearly intervals ensures a high level of availability. A Service Level Agreement that is tailored to your requirements gives you the reassurance that your machining centre is being regularly maintained to the highest performance levels by experienced professionals. CONTENTS: Pre-inspection: Inspection of the equipment prior to maintenance. Pre-inspection serves to identify wear parts and the need for repairs. Any defects that are detected are recorded in detail and can be commissioned in addition to the maintenance works after submission of a quotation. Standard service: Maintenance works as commissioned and specified in the operating manual. Various packages, tailored to your requirements: (if your equipment operates for more than 3,000 hours a year, we recommend 2 services + pre-inspection) Discounts (on the respective service/inspection) Labour cost Maintenance parts + Spare parts 1x standard maintenance 5% 1x standard maintenance + pre-inspection 5% 5% 2x standard maintenance 5% 8% 2x standard maintenance + pre-inspection 8% 10% Additional option: Expert support (geometry checks, laser measurement, ballbar test, ProfiBUS measurement) 2% on top of the labour cost per additional option Additional option: Additional service during maintenance to ensure even better precision and availability of your machinery. 8 9

6 MAINTENANCE RETROFITTING Are parts being discontinued, or do you need optional components tailored to your exact requirements? We have the right options for you. BWO / VEKTOR 921 The control unit of the future. Complete upgrade to BWO / Vektor 921. Do you have an idea, need an additional option, or aren t sure how long spare parts are still going to be available to keep your machining centre running? It is worth upgrading from BWO 900 to BWO / Vektor 921! Nowadays, BWO 900 parts are only available as repair parts, which may mean long downtimes for your machines. We have the solution for you. Fast, simple and in line with best engineering practices. Our highly-qualified experts can develop and implement the adjustments and options you need, thus further enhancing your ability to compete with your Handtmann machining centre. WHAT YOU GAIN: Mitigate risks by ensuring optimal spare part availability No compatibility problems thanks to Linux-based operating system TCP/IP connection to company network via Ethernet Faster record processing time savings of up to 10% Program accessibility from the network Touch screen with virtual keyboard Our solutions, which are specially tailored to your requirements, and our commitment and expertise help to drive your best-possible and lasting success. WHAT WE GUARANTEE: Specially trained service technicians perform the installation and put the new control unit into service Machine downtime of 3 days at the most Extensive machine tests Appointment that suits you 10 11

7 MAINTENANCE MEASUREMENTS, INSPECTIONS AND REPAIRS Tools for best-possible inspections and troubleshooting. Perform your own measurements, inspections and repairs. AXIS MEASUREMENT ACCESSORIES Perform your own geometry checks on your equipment. Our carefully selected tools enable you to respond to faults as quickly as possible. Regularly test the precision of your machinery with Handtmann s axis measuring accessories. We can provide you with selected test and tool kits for initial checks and diagnostics or for repairing your machining centre. The quality of these test and tool kits is superb; our service technicians use them for their own work. WHAT YOU GAIN: Independence and enhanced flexibility Rapid diagnosis of inaccuracies Reduced downtimes and costs by checking and adjusting the geometry yourself The same outstandingly precise test and measuring equipment that is used by Handtmann technicians The entire configurable geometry can be set AVAILABILITY: HSK 50, HSK 63, HSK 100 CONTENTS: Test pin (with measurement log in wooden case) Dial gauges Lever gauges Magnetic stand Gauge block Geometry logs 12 13

8 MAINTENANCE TOOL KITS Perform your own settings and repairs, and save time by doing the preliminary work yourself. CAMERA SYSTEM Fast and reliable troubleshooting thanks to visualisation of the faults. STANDARD TOOL KIT Basic kit for maintenance technicians. The risk of misdiagnosis is higher if you can t see the state of the machine. The camera system is immediately available and guarantees accurate and reliable remote diagnostics via Teamviewer. ADVANCED TOOL KIT Kit for professionals. WHAT YOU GAIN: Visualisation of the fault Reliable diagnosis of machine states Faster problem detection and troubleshooting Avoidance of machine downtimes AVAILABILITY: Available for all Handtmann machines with Teamviewer and PCU or externally for Teamviewer-enabled devices with USB port. TOOL KIT PREMIUM The ultimate maintenance kit. (Including stone measuring angle (500x300) and slab (400x400)) CONTENTS: High resolution camera USB extension cable Magnetic stand Sheet metal hole puncher (for adding a USB interface on the switch cabinet) USB interface cable Sturdy case for storing all components 14 15

9 MAINTENANCE TENSIONING FORCE TESTER Keep an eye on the pull-in force of your cutting spindle. INFORMATION ON PROTECTION AND SAFETY Important safety information that you should not neglect. Check the tensioning force of your cutting spindle at regular intervals to maintain a superior level of machining quality and enable early detection of any problems. WHAT YOU GAIN: Early detection of tensioning force problems Storage and readout of up to 8,000 individual measurements (machine ID, date, measurement, adjustment range) in the digital version Ability to plan countermeasures in good time AVAILABILITY: For all digital and mechanical types of spindle CONTENTS: Tensioning force tester (mechanical or digital) USB data/charge cable (digital) Tool (digital) Software (digital) Protection and safety. Information on key topics. Protective screens Hydraulic hoses Protecting and ensuring the safety of processes and staff are key elements, which is why we want to draw your attention to existing guidelines and recommendations. Age and wear can increase the safety risk of many components. This information should be observed in order to avoid hazards and shutdowns. We can replace numerous components that no longer reflect the state of technology fairly quickly, thus ensuring that your machining centre is again risk-free and reflects best engineering practices. "The safety of your staff must always be your top priority." 16 17

10 MAINTENANCE PROTECTIVE WINDOW Adhere to the specified intervals for replacing protective windows. HYDRAULIC HOSES BGR 237 Lifetime of hydraulic hoses Pursuant to Machinery Directive 2006/42/EC, protective windows are classified as guards and safety components. Cooling lubricants can cause the protective windows to become brittle an effect that is usually not visible but which drastically impairs the window s retention capabilities. Hydraulic hoses naturally age during use. This ageing process alters the material and composite properties and impairs the performance capabilities of the hoses. Cracks can appear in aged hoses. To ensure unrestricted safety, protective windows should be replaced every two years unless otherwise specified. Damaged protective windows (cracks, lubricant penetration, etc.) must be replaced immediately! Oil can then spurt out, causing injuries and fires! Replacing hoses as a precautionary measure enhances machine and staff safety and machine availability considerably! The trade association specifies a maximum permissible lifetime of two years for hoses that are exposed to increased stress. Replacing a protective windows takes about one hour and could be performed during an inspection of your Handtmann machine. Do not ignore the need to replace hydraulic hoses. If planned in good time, our service technicians can replace them during an inspection, for example. As such, the replacement is pre dictable and reduces unscheduled machine shutdowns

11 SPARE PART SERVICE SPARE PART PACKAGES Ensure the reliable availability of parts to guarantee production continuity. Maintain the long-term availability of your machinery. GUARANTEED PRODUCTION CONTINUITY THANKS TO SPARE PART AVAILABILITY Choose the scope that best suits your spare part needs from three basic packages: Standard, Advanced or Premium. Each package can be extended individually and tailored to your needs and those of your machine. Comprehensive stocks of spare parts guarantee good part availability for years to come. And if you need spare parts urgently, we can despatch them on the same day if ordered before 3 p.m. To put your machine back into service as quickly as possible. STANDARD PACKAGE Containing various components, such as switches, valves, sensors, hoses, etc., that your own maintenance technicians can replace quickly as needed. ADVANCED PACKAGE Containing components that you may need at short notice, despite potentially longer lead times, e.g. motors, protective covers, cylinders, pumps, etc. PREMIUM PACKAGE Individually configurable package! Containing, e.g., cutting spindles, cutting heads, etc. Each package can be individually tailored to suit your needs

12 EXPERT SUPPORT KEY MEASUREMENTS / INSPECTIONS Have your machine inspected regularly to guarantee lasting precision and process reliability. Handtmann experts inspect your machine to guarantee process reliability over the long term. OUR EXPERTS: Our experienced Handtmann experts are available to help you; they can perform individual services relating to your production process or even sustainably optimise your entire manufacturing process. Even if your machine has been in service for years, we want to assure its process reliability so that quality is not impaired by natural wear or failure to recognise optimisation potential. By using external Handtmann experts, you only incur costs when you actually need their help. You can t get a better cost-benefit ratio than that! WE OFFER: Geometry checks Laser measurement Ballbar tests ProfiBUS measurement Detect natural wear in good time, maintain geometry and precision, assure long-term process reliability

13 EXPERT SUPPORT GEOMETRY CHECKS Checking the basic geometry of your machine. LASER MEASUREMENT Optimise positioning accuracy and measure linear axes as specified in VDI / DGQ 3441 (Statistical testing of work precision and positioning accuracy of machine tools) Optimising the precision of your machine. Enhance the precision of your machinery. WHAT YOU GAIN: Reduced scrap parts Predictable downtimes for your machinery Optimum geometry status WHAT YOU GAIN: Increased machine runtimes Machine faults are discovered, thus enabling you to plan maintenance measures Improved machine performance Faults in the measuring systems are compensated Learn more about the state of your machinery and its performance capabilities Evaluate your machinery and specify its suitability for the appropriate manufacturing tolerance Align your work to quality assurance standards According to ISO 9000 quality standards, production and measurement equipment must be calibrated, monitored and inspected in accordance with recognised and traceable systems and methods WHAT WE GUARANTEE: Specially trained service technicians check the entire geometry Various tests to localise signs of wear Submission of test logs and application of an inspection tag Advice and quotation of solutions if deviations in the machine s geometry are discovered Machine downtime of 1 day at the most WHAT WE GUARANTEE: Specially trained service technicians measure your machine Linear axis measurement in accordance with VDI / DGQ 3441 Measuring system compensation if measurements deviate Submission of measurement logs and application of an inspection tag Advice and quotation of solutions if deviations in the machine s accuracy are discovered 24 25

14 EXPERT SUPPORT BALLBAR TESTS Check and enhance the linear accuracy of your machining centre right on the spindle nose. PROFIBUS MEASUREMENT Take precautionary measures to avoid downtimes caused by ProfiBUS errors. Keep an eye on the precision of your machinery. WHAT YOU GAIN: Increased machine runtimes Machine faults are discovered, thus enabling you to plan maintenance measures Improved machine performance Faults in the measuring systems are compensated Learn more about the state of your machinery and its performance capabilities Evaluate your machinery and specify its suitability for the appropriate manufacturing tolerance Align your work to quality assurance standards According to ISO 9000 quality standards, production and measurement equipment must be calibrated, monitored and inspected in accordance with recognised and traceable systems and methods We help prevent downtimes with detailed ProfiBUS measurements. WHAT YOU GAIN: Assured and increased machine availability Some measurements are performed during production to obtain results that are as lifelike as possible Predictable replacement of identified weak points before the machine shuts down Rapid error diagnostics if a machine has already failed Localisation and identification of trouble spots that are causing sporadic shutdowns We recommend: Have a Handtmann expert measure your ProfiBUS once a year WHAT WE GUARANTEE: Specially trained service technicians measure your machine Interaction tests between all axes Submission of test logs and application of an inspection tag Advice and quotation of solutions if deviations in the machine s geometry are discovered Machine downtime of 1 day at the most WHAT WE GUARANTEE: Specially trained technicians measure the entire ProfiBUS Measurement of ProfiBUS cables and plugs Measurement of the signal quality of the individual ProfiBUS subscribers Measurement of shield currents that are affecting the ProfiBUS cables Submission of a detailed measurement log that will also enable you to track how the quality of the ProfiBUS changes over time 26 27

15 TRAINING PROGRAMMES BUILD UP EXPERTISE THROUGH TRAINING Let our experts train your staff and build up your own expertise. Tailor your training programme to suit your individual needs and prior knowledge. Flexible training programmes focusing on machine operation, electrical engineering and maintenance. Select and combine to suit your individual needs! BUILD IN-HOUSE EXPERTISE MAKE FULL USE OF YOUR POTENTIAL Be reassured that you are in good hands. Individual training programmes allow you to continuously enhance the potential inherent in both your staff and your machinery. Experts with practical experience can teach all you need to know about the machinery, software and tools, and provide any support you need. Dispense with ingrained patterns, learn more about new strategies and ideas, and talk with experienced experts. Our multilingual experts are also available to provide local support. So you can keep yourself, your staff and your machinery up to date at all times. WHAT WE GUARANTEE: Training provided by trained, experienced and motivated experts International, multilingual trainers Detailed training literature Practically-oriented training in our training centre located right next to the assembly hall Refreshments during training sessions Lunch Training certificate Training can also be provided on customer premises WE OFFER: Individual training programmes focusing on machine operation, electrical engineering and maintenance Operator basic training Advanced operating/programming Software Machining strategy Diagnostics 1 Diagnostics 2 Service 1 Service 2 Geometry 1 Geometry 2 Maintenance Components 28 Gain from talking to professional trainers and build up your own in-house expertise. 29

16 TRAINING PROGRAMMES OPERATOR BASIC TRAINING First steps when handling the machining centre. Learn how the machine works and how to operate it ADVANCED OPERATING / PROGRAMMING Build up further expertise. Expands and deepens the content of the introductory course. Qualified technicians/electricians/craftsmen 4 Days COURSE DURATION POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Machine control panel Switching on and starting the machine Referencing the axes Performing safety integrated test stops Procedure on overrunning the secure end position Tool data Tool setters; determining tool length; Entering tool data; moving tools Entering data for the tool in the spindle Program management Copying a program from USB stick into the control unit; Loading and starting programs Tool change aborts Retracting the tool on program abortion Manual functions Machine functions; pallet loading; Tool control; temperature compensation Creating alarm logs User data Program-controlling functions Machine-specific M functions; G functions Automatic functions Material changes Changing pallets plus any other customer requirements, by prior agreement Qualified technicians/electricians/craftsmen, completed introduction to operating or experience with the appropriate control unit. 1 Day COURSE DURATION depending on content POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Measuring in JOG Measuring with probes Cutting and drilling cycles Measuring cycles Manual programming Customer- and machine-specific content High-level language (SIEMENS 840D) Writing cycles and complex programs; Program jumps, control structures, repetition loops, etc. plus any other customer requirements, by prior agreement 30 31

17 TRAINING PROGRAMMES SOFTWARE Make sure you are up to date on your CNC software at all times. Comprehensive basic and advanced training programmes to learn or improve how to handle the software. MACHINING STRATEGY To optimise your machining strategy and shorten machining times Take advantage of the years we have spent gaining widespread expertise, which we have bundled in our Handtmann Turn-Key Solutions, and learn how to increase the productivity of your machining centre, shorten machining times, and avoid shutdowns. POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Writing CNC programs for part manufacturing Mastercam Tebis camquix CATIA CNC programs for measuring parts 3D Form Inspect CNC programs for machining simulation VERICUT plus any other customer requirements, by prior agreement POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Programming Profile, horizontal, universal machining Tensioning technology Material competence (aluminium, steel, titanium, composite) Metal cutting tools Tool selection Balancing Pre-setting Oscillation monitoring SmartVision HSMS (Handtmann) plus any other customer requirements, by prior agreement Qualified technicians/electricians/craftsmen 1 Day Qualified technicians/electricians/craftsmen 1 Day COURSE DURATION depending on content COURSE DURATION depending on content 32 33

18 TRAINING PROGRAMMES DIAGNOSTICS 1 General diagnostics Work independently with error reports and machine status reports to speed up diagnostics and troubleshooting based on the right information. DIAGNOSTICS 2 Advanced electronic diagnostics and troubleshooting Diagnose and rectify faults yourself. Qualified technicians/electricians 1 Day POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) How the control unit works; hardware configuration Diagnostics via user interface (control panel) Signals, reports, alarm history and associated ancillary text Service warnings from the axes and drives Manufacturer diagnostics Introduction to electrics diagram Diagnosing inputs and outputs using the electrics diagram in PLC status Backing up data for further evaluation at Handtmann Storing alarm histories Creating archives Completing fault report logs How to contact Handtmann Service correctly to rectify problems quickly Safety functions (2-channel structure) Functional principle Diagnostics Diagnostics of A/S boxes Triggering and working with remote maintenance plus any other customer requirements, by prior agreement Mechatronics engineers, qualified electricians or skilled electricians with specified assignments 1 Day COURSE CONTENT: Explanation of the switch cabinet Configuration, wire colours, components Using measurement techniques to diagnose hardware components 12-point measurement of the power unit Motor diagnostics including measurement of isolation and winding resistance Replacing and re-commissioning hardware Power unit, control module, NC/PLC ProfiBUS / Profisafe subscribers Measurement system diagnostics with Heidenhain PWM20 measuring device and oscilloscope Heidenhain RCN 729 EnDat measuring device diagnostics Siemens motor encoder incr. diagnostics LENORD&BAUER spindle encoder incremental diagnostics with zero mark Measurement system diagnostics with LENORD&BAUER encoder test LENORD&BAUER spindle encoder diagnostics Diagnostics plus any other customer requirements, by prior agreement COURSE DURATION COURSE DURATION 34 35

19 TRAINING PROGRAMMES SERVICE 1 Perform simple maintenance tasks yourself. Understanding machine components; how they interact and how to set them correctly to raise the lifetime of the machine without incurring costs. SERVICE 2 Perform advanced maintenance tasks yourself. Advanced understanding of machine functions; how to replace, repair and commission individual components to raise the lifetime of the machine without incurring costs. Mechatronics engineers, qualified technicians or craftsmen 4 Days COURSE DURATION POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Safety regulations and precautionary measures Mechanical configuration of the machine and components Overview of units Machine functions Switching on and off Reference runs Loading functions Service functions Components: how they work and how to set them Pneumatic system Hydraulic unit Central lubrication unit Cooling unit Cooling lubricant system Tool change Functions and settings Tool control Functions and settings Machine care and cleaning How to clean the machine properly How to look after wear-intensive parts plus any other customer requirements, by prior agreement Mechatronics engineers, qualified technicians or craftsmen 4 Days COURSE DURATION POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Measuring systems Configuration and functions Settings Guides and bearings Configuration and functions Early detection of signs of wear Spindle (oil/air) lubrication system Configuration and functions Checking lubrication lines Monitoring and setting the pressure correctly Clamping systems (head clamp, tool clamp) Configuration and functions Setting pressure switches Setting the correct discharge stroke of the spindle Drives Replacing motors Commissioning motors Loading and automatic functions Functions and settings Material change Pallet automation Troubleshooting Possible solutions when faults occur plus any other customer requirements, by prior agreement 36 37

20 TRAINING PROGRAMMES GEOMETRY 1 Perform simple geometry tasks yourself. Perform your own measurements based on our geometry logs; how to correctly set and analyse zero point setting deviations. GEOMETRY 2 Perform advanced geometry checks and options yourself. Check and set machine geometries using special procedures and methods. Mechatronics engineers, qualified technicians or craftsmen 3 Days POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Reference runs Explanation of functions (how the measuring systems interact) Zero points Checking the zero points properly Re-setting zero point deviations End positions End position functions Setting software end positions Setting secure end positions Head geometry Tracing and setting the A axis geometry Tracing and setting the C axis geometry Axis adjustments How the axis adjustment function works Measuring and setting axis adjustments Vectors Measuring and setting vectors Checks Assembling and aligning measurement slabs Tracing and correctly logging the entire machine geometry based on measurement logs plus any other customer requirements, by prior agreement Mechatronics engineers, qualified technicians or craftsmen 3 Days POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Laser measurement Linear axis measurement in accordance with VDI / DGQ Assembling and aligning the linear laser Measuring linear axes using laser and software Re-tensioning measuring systems Creating compensation tables Ballbar tests Configuration and handling of the measuring equipment Analysing measurement data Evaluating and using measurement data plus any other customer requirements, by prior agreement COURSE DURATION COURSE DURATION The geometry of your machining centre is a key factor for superior component precision. It must be right no matter what

21 TRAINING PROGRAMMES MAINTENANCE Perform maintenance tasks yourself. Regular maintenance and inspection of your machining centre enhances its lifetime and availability. COMPONENTS Learn more about various units. Specific induction into handling individual components. POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Servicing environment Assembly and configuration in the maintenance area Indication of which units require maintenance Maintenance works maintenance the individual units correctly Maintenance parts Configuration and functions Procedure for replacing service parts Replacing service parts Maintenance intervals Adhering to service intervals Inspection Inspecting wear parts during maintenance Interpreting signs of wear correctly; subsequent procedure Documentation Documenting services Plus any other customer requirements, by prior agreement POSSIBLE COURSE CONTENT: (can be adapted to individual requirements) Spindles Vices Clamping systems Automation systems Cooling systems Suction systems Chip disposal Tool management Tool identification system Camera systems Radio probes plus any other customer requirements, by prior agreement Mechatronics engineers, qualified technicians or craftsmen 2 Days Mechatronics engineers, qualified technicians or craftsmen 1 Day COURSE DURATION COURSE DURATION depending on content 40 41

22 SUPPORT HOTLINE AVOID COSTS AND MINIMISE DOWNTIMES The Handtmann team comprising experts with practical experience engineers, technicians, electricians provides you with qualified support on everything to do with HSC/HPC machining. AVAILABILITY We are available to help at any time, around the world. If you have questions relating to machining centres and machining, or urgently need expert help, please contact our Handtmann support hotline. We offer comprehensive telephone advice and rapid troubleshooting using tools that include telediagnostics and remote maintenance. Remote programs give us access to your system control units and software to allow us to perform detailed diagnostics and then quickly rectify the problem. If necessary, we can also initiate further steps. Our headquarters in Baienfurt are at your service: Mondays to Thursdays: am pm Fridays: am pm COST EFFICIENT, PROFESSIONAL AND UNBEATABLY FAST. AVAILABLE TO HELP AT ANY TIME, AROUND THE WORLD / Handtmann CNC Technologies East Dundee / Illinois / USA 08:00 am 04:00 pm (-7h) Handtmann CNC UK Warwickshire / Great Britain 08:00 am 04:00 pm (-1h) Handtmann CNC Machines Moscow / Russia 08:00 am 04:00 pm (+2h) Handtmann CNC Machines Novosibirsk / Russia 08:00 am 04:00 pm (+5h) Handtmann A-Punkt Machinery Trading (Beijing) Co., Ltd. China service.apunkt@handtmann.de When contacting us, please have the following information to hand to enable us to help solve the problem as quickly as possible: Machine number Detailed description of the problem Machine status (it is down, it is producing but performance is restricted, etc.) Your contact details Immediate and efficient help from our telephone support team

23 SUPPORT HOTLINE YOUR CONTACTS AT OUR HEAD OFFICE Professional and motivated support you can rely on. Management Service Helmut Motzet Head of customer service Werner Carli Head of support, Vice head of customer service Markus Hörmann Management Service Solutions Support Norman Gaibler Support USA, UAE, Europe Kun Wu Support China, Europe Markus Geng Support Europe Christian Fesseler Electrical support Michael Eisenbarth Spare parts supply Office / Call centre Subject to technical modifications, availability and prior sale. Our General Terms and Conditions of Business and our Terms and Conditions of Service apply. Julia Borst Office Melanie Thiemann Office Heike Stark Call Center Monika Göppel Call Center 44 45