Enterprise Remote Monitoring

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1 Enterprise Remote Monitoring Alarm Management, Predictive Maintenance, Advanced Network Security Services For Business-Critical Continuity

2 Can You Really Afford Not To Know? Loss of productivity and the direct costs of system downtime are a result of the inability to predict and react to problems within your operations. Enterprise-Wide Monitoring: Exposes unknown threats Leaking water, failing batteries and other undetected problems can shut down critical systems without warning. Enterprise Remote Monitoring from Emerson Network Power alerts you to problems that otherwise go unnoticed. It reduces time spent troubleshooting by your personnel and provides detailed information for easier resolution of problems. Increases availability The ability to eliminate previously unseen problems helps maximize system availability and promote productivity. Unrecorded data involving an operational event might cause you to miss the real trouble spot. Having access to the right information helps diagnose the true source of a problem and prevents repeat occurrences. Enables proactive management A developing problem that goes unreported could signal trouble ahead for a vital piece of support equipment. Knowing the up-to-the minute condition of your systems allows preventive measures to be taken in the most efficient and effective manner. Facilitates disaster recovery Because we know what s happening, when and where, we re able to respond quickly to situations when they do occur. 2

3 The price you pay for not knowing what is happening within your facility may be substantial. Precision Cooling Systems Sure you have a remote monitoring system in place, but it only tracks a single summary alarm from your cooling equipment. When an alarm occurs, it s difficult to diagnose; and as a result the monitoring system is a nuisance to administer. Our Enterprise Remote Monitoring Service uses network interface cards, which generate dozens of alarm types and parametric data data that is trended and analyzed by our certified technicians to predict maintenance needs. You Have To Know There Is A Problem Before You Can Correct It Small problems with your support equipment can lead to much larger and costlier disasters. These examples show the types of occurrences that can develop and how high-level monitoring and response can make the difference between disaster and business continuity. UPS Systems Your UPS hasn t generated any alarms in weeks it s operating within acceptable tolerance levels, now. But, trended parametric data indicates that a problem is imminent. Fortunately, our certified technicians have analyzed the data and dispatched an engineer to fix the problem before it results in downtime in fact, before it even results in an alarm. Generators The good news is your emergency generator came on-line during a power failure last night and kept things running for several hours. The bad news is that the fuel tank is now almost empty and no one realizes it, leaving you unprotected for the next outage. The ability to see all of the various operating parameters that impact the availability of your facility is essential. Battery Systems You have a weak cell in your battery string but the real problem is that you won t find out about it until it fails five minutes into the next power outage. Backup batteries are sophisticated and sensitive systems that require proper monitoring and maintenance to assure peak performance. 3

4 An Integrated Approach Enhances Availability Our Enterprise Remote Monitoring solution integrates four key competencies to maximize availability. Alarm Management, Diagnostics and Response Alarm Management We ll manage the alarm based on a pre-defined set of escalation procedures, tailored to your needs. Monitoring is accomplished via the Web or dial-up for flexibility and reliability. Alarm Diagnostics Our specialists review alarm activity and evaluate as an integrated system. Alarm Response Our 24x7 Customer Response Center can respond to any alarm precisely when it occurs. Predictive Maintenance Our High Availability Response Center polls your equipment on regular intervals. Then, we warehouse the data and trend specific data points on a monthly basis. Our certified engineers analyze this data to reveal maintenance that could be required identifying issues before they become problems, and maximizing availability. We use Network Interface Cards (NIC) for broader alarm activity and to enable predictive maintenance Contact Closures: Alarm Activity NIC:* Alarm Diagnostics A Better Solution Predictive Maintenance Cooling Summary Alarm Cold Start Communication Lost High Temperature Compressor Low Suction Pressure Main Fan Overload Standby Glycool Pump On Water Under Floor Humidifier Problem Smoke Detected Low Water Flow Lost Power Low Temperature High Humidity Low Humidity Loss of Airflow Change Filter Compressor High Head Pressure Compressor Overload Compressor Short Cycle Cooling Efficiency Cycle Time Compressor Health Air Flow Air Temperature UPS Summary Alarm On Bypass On Battery Low Battery Battery Bad On Battery Low Battery Depleted Battery Temp Bad Input Bad Output Bad Output Overload On Bypass Bypass Bad Output Off As Requested Ups Off As Requested Charger Failed Output Off System Off Fan Failure Alarm Fuse Failure General Fault Diagnostic Test Failed Alarm Communications Lost Awaiting Power Shutdown Pending Shutdown Imminent Test In Progress UPS Estimated Time Remaining UPS Seconds On Battery UPS Config Low Batt Time UPS Efficiency Power Loading Rectifier Health Inverter Health Battery Health * Alarm types and trended data will vary by equipment type and model. 4

5 Emerson Network Power is the only source that can provide an integrated solution for your critical space. An Enterprise-Wide Solution Service Is The Key Our Enterprise Remote Monitoring Service is a complete solution for your entire organization. We can monitor all your critical support equipment regardless of manufacturer or location. That s because we have experienced people monitoring your systems who can handle any situation that comes along. We can provide emergency service, problem diagnosis, remote or on-site preventive maintenance or predictive maintenance to head-off any issues before they create major problems. And, with our Customer Services Network you gain real-time access to all service activity on all your covered equipment at all your covered sites through a simple web interface. Supplemental Cooling System Pump Security Points Environmental And HVAC Power Conditioning Units UPStation UPStation UPStation UPStation Static Transfer Switches Enclosure Systems Room Environment Leak Detection Fuel Tanks Fire Detection And Suppression Systems Power Distribution UPS Systems Battery Banks Generators 5

6 Flexibility In Technology And Robust Service Support Based on your needs and the service package you select, there are multiple technologies we can use to monitor your facility. Each technology has different benefits associated with it. Our experts will help you choose the technology that s right for you. Contact Closures: Dial-Up Connections Device data is accessed via contact closures. Information is transmitted through dedicated phone lines using the Liebert Universal Monitor. Advantages Ideal when a network connection is impractical MONITORED EQUIPMENT CONTACT CLOSURES Contact Closures: Network Device data is accessed via contact closures. Information is converted to SNMP by the Liebert Alarm Concentrator and transmitted through your network over the Internet using the Virtual Ntegrity Gateway. NIC: Network Device data is accessed via Network Interface Cards (NIC). Information is transmitted through your network over the Internet using the Virtual Ntegrity Gateway. Advantages Eliminates a single point-of-failure (the modem) Eliminates the need for multiple dedicated phone lines Advantages Generates a significant number of alarm types for critical equipment versus single summary alarm Provides parametric data and enables predictive maintenance Less costly to connect to monitoring system Enables alarm diagnostics MONITORED EQUIPMENT CONTACT CLOSURES NIC CARDS 6

7 SITE SITE SITE SITE Enhanced Security. Reduced Costs. Superior Technology. LIEBERT VIRTUAL NTEGRITY GATEWAY The Liebert Virtual Ntegrity Gateway is the ultimate solution for Enterprise Remote Monitoring. Enables use of NIC s for robust alarm diagnostics and predictive maintenance. Provides a more secure and cost-effective connection than VPN. Avoids on-site server and software licensing fees. Monitors over 200 pieces of equipment across multiple sites. Provides continuous verification of monitoring system integrity. LIEBERT UNIVERSAL MONITOR DEDICATED PHONE EMERSON NETWORK POWER LIEBERT ALARM CONCENTRATOR SNMP LIEBERT VIRTUAL NTEGRITY GATEWAY FIRE WALL INTERNET FIRE WALL SNMP 7

8 The Real Value Of Enterprise Remote Monitoring From Emerson Network Power Response To Problems Analysis To Diagnose Problems Predictive Maintenance To Prevent Trouble Our Enterprise Remote Monitoring Service allows you to choose the package that best fits your needs. For those who will handle alarm response on their own, our BASIC service offers electronic alarm notification, alarm reporting and 24x7 phone support. And, you ll have access to our Customer Services Network view all the service activity on all your covered sites and covered equipment through one simple web interface. Predictive Maintenance Trending and analysis of the activity in your facility to predict problems before they happen Reporting Monthly Predictive Maintenance Reporting Consolidated monthly reports detailing and predicting the activity in your facility Monthly Alarm Reporting Our ESSENTIAL service package offers the added benefit of alarm escalation management. When an alarm occurs, we ll respond by , pager, phone or fax based on your pre-defined escalation plan and provide phone support to remotely diagnose the problem. Alarming Alarm Service Dispatch Alarm management tailored to your needs Alarm Diagnostics The PREFERRED service level gives you all the benefits of our Basic and Essential service programs plus the added advantages of predictive maintenance, alarm diagnostics, and service dispatch. Parametric data from your equipment is stored and trended, then analyzed by our technical experts to identify issues before they occur. And, with service dispatch we ll dispatch a service technician to solve the problem at no additional cost to you. Alarm Escalation Management 24x7 Phone Support Electronic Notification Customer Services Network Access all your covered sites from one simple web interface 8

9 The Most Robust Service Organization in the Industry Enterprise Remote Monitoring Packages BASIC ESSENTIAL PREFERRED Predictive Maintenance Predictive Maintenance Reporting Alarming Reporting Alarm Service Dispatch Alarm Diagnostics Alarm Escalation Management 24x7 Phone Support Electronic Notification No matter what monitoring package you choose, when you choose Emerson Network Power you re buying an unmatched service infrastructure. From general assistance to 24x7 support, Emerson Network Power has you covered. General Help And Support For general questions about your equipment you can contact our CUSTOMER ASSISTANCE CENTER. Service Response And Disaster Recovery A knowledgeable service technician is just a phone call away anytime you call our CUSTOMER RESPONSE CENTER day or night. The technicians in this 24x7 support center are knowledgeable about your equipment and your facility. And, they re available anytime you call no answering machines, no answering services. Disaster Avoidance The Emerson Network Power High Availability Response Center was designed and staffed specifically to maximize the availability of your systems. The technicians in our HIGH AVAILABILITY RESPONSE CENTER are engineers skilled in analyzing alarm activity and evaluating operational data to make predictive maintenance recommendations. This enables us to evaluate the overall health of your critical systems and provide maintenance services that will guarantee their high availability. Customer Services Network 9

10 It Comes Down To Peace-Of-Mind I trust Emerson.

11 You can t always control when a piece of equipment may fail but with Enterprise Remote Monitoring from Emerson Network Power you ll be able to predict it, prevent it, or respond to it as efficiently as possible. Our Enterprise Remote Monitoring Service gives you more comprehensive control of everything that supports the availability of your critical space. You ll have the confidence of knowing that problems are handled and, in many cases, prevented all together. You ll have the assurance of being able to preserve both data and system availability. And you ll have the simplicity of it all being taken care of by a single, trusted and proven service provider a partner that truly understands your needs for reliability and the very best ways to achieve them. When you choose Emerson Network Power to monitor your facility, you re hiring the most robust service organization in the industry. Just dial

12 Emerson Network Power The Largest Service Organization in the World Dedicated to Maximizing Availability of Infrastructure Required for Mission-Critical Systems Emerson Network Power Service Business 610 Executive Campus Drive Westerville, Ohio USA Phone FAX DC Power Batteries UPS liebert.com Switchgear EmersonNetworkPower.com Mission Critical Cooling Generators Critical Space Infrastructure Customer Response Center 800 LIEBERT While every precaution has been taken to ensure accuracy and completeness in this literature, Emerson Network Power, Inc. and Emerson Electric Power Co. assume no responsibility, and disclaim all liability for damages resulting from use of this information or for any errors or omissions. Emerson Network Power, Inc. is a division of Emerson Electric Power. Depth of Service Solutions Testing Technical Services CS (06/06) Printed in USA Preventive Maintenance Predictive Maintenance Enterprise Remote Monitoring Battery Inspection & R e placement Global Service with over 2000 Certified OEM Engineers / Technicians 2-Hour Mean Time to Respond Web-Based Monitoring & Reporting 24x7 Customer Response Center Global Multi-Tiered New Parts Availability Emerson Network Power. The global leader in enabling Business-Critical Continuity. AC Power Systems Embedded Power Connectivity Integrated Cabinet Solutions DC Power Systems Outside Plant Power Switching & Controls Precision Cooling Services Site Monitoring Surge & Signal Protection Business Critical Continuity, Emerson Network Power and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners Emerson Electric Co.

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