Service Delivery Transformation Visual Decision Xccelerator (SDT VDX ) Visual analytics for more effective decision making

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1 Service Delivery Transformation Visual Decision Xccelerator (SDT VDX ) Visual analytics for more effective decision making

2 Elevating service delivery In today s increasingly complex world, having the confidence to commit to a significant business change often means organizations must evaluate and re-evaluate multiple scenarios to consider all factors which could impact the long term benefits. Typically there are multiple perspectives on any one dimension so gaining consensus can take months, if not years. For example, off-shoring work to a low cost market may expose a company to higher wage inflation and erode or erase labor arbitrage savings. Or shifting activities across jurisdictions could create tax impacts that could unintentionally drive up an organization s effective tax rate and offset any estimated benefits. Or transitioning a workforce may trigger severance payments, retention bonuses, recruitment costs, training costs, etc. For most organizations, massive spreadsheet models and graphics are used to assess one to three scenarios. But running sensitivity analysis requires models to be rerun and then reviewed. Often this can trigger additional questions and more analysis. At times it can feel like each iteration moves organizations further away from a decision to act. As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. But what if you could instantly evaluate any scenario and run sensitivity analysis in real time to help address and eliminate concerns as they are raised? What if you could accomplish in hours what used to take weeks? It s possible. Through decades of experience working with many organizations, we have developed a game-changing proprietary tool, the Service Delivery Transformation Visual Decision Xccelerator TM or VDX TM (pronounced V-Dex ). Using market-leading analytics combined with Deloitte s propriety market data and selected data about your current footprint, touch screen changes deliver real-time visual results. This enables teams to gain better insights and to confidently make informed decisions, fast.

3 Our differentiated approach We create SDT VDX workshops for teams who are either evaluating alternative, more cost-effective service delivery models or who just want to understand the potential size of the prize before starting. Experience it With the data and assumptions in place, SDT VDX enables your team to: SDT VDX workshops are tailored to the interests, issues, and concerns identified by each stakeholder you select to participate. We emphasize the hands-on, visual nature of the analytics and help your team navigate what-if scenarios using your organization s data. SDT VDX can eliminate the need for time consuming Excel models and PowerPoint graphs and can put the critical thinking in your team s hands. We work with you to identify and prioritize the issues that your SDT VDX workshop addresses. A carefully planned agenda supported by Deloitte facilitators ensure that workshop objectives are defined and accomplished. Our differentiated visual approach allows SDT VDX provides real-time answers in easy to understand visual representation of the impacts of an infinite number of alternative models. your team to embark on a shared journey toward insight and understanding, as well as consensus on your most strategic decisions. Real-time, touch-screen functionality SDT VDX converts your organization s current state data into a visual format for multiple functions across a global footprint. We work with you to identify and collect your data, typically including process taxonomy, headcount, compensation, and location information, among other elements. Deloitte maintains detailed cost parameter assumptions spanning several categories, including: facilities, locations, wages, severance, retention, tax, and technology. Drill down from function to process, and from process to sub-process Adjust the percentage of each sub-process to be performed locally, regionally, and/or globally in the future state Make changes to future productivity based on automation and centralization Test alternative migration sequences Dynamically change wage inflation forecasts Toggle on or off any location to evaluate the contribution of any single location Assess the impact of changes in management layers and spans of control Move operations from existing to potential proxy locations View background information about a target location s regulatory environment, incentives, and real estate options

4 Using SDT VDX effectively We have identified four key considerations for getting the most out of your SDT VDX demonstration or workshop. Prioritize your There is a wide range of issues you may face that pressing business can be explored with SDT VDX. We work with you challenges. to prioritize these issues based on potential valuecreation opportunities. Mix up skills sets. Some of our most productive workshops are enhanced by a diverse mix of backgrounds, interests, and skills. We encourage you to invite executive stakeholders from pertinent functions, businesses, and geographies to your SDT VDX demonstration or workshop. Bring your own data. While Deloitte can provide compelling demonstrations on the discovered impacts of service delivery decisions using our own informed assumptions and estimates, those who bring their own data typically garner maximum value from our workshops. Check your preconception at the door. Business leaders are often accustomed to habitual ways of reporting and analyzing data, potentially limiting insight into new opportunities. We recommend you set these practices aside to see what is truly possible for your organization. Whether you are just starting to think about how to enhance your organization s existing service delivery model or are ready to start developing the business case for future state service delivery scenarios, our differentiated approach can provide an accelerated path from issues to action.

5 Contacts Susan Hogan Richard Sarkissian Jean White Noemie Tilghman Jessica Golden Learn more Join the conversation #DeloitteSharedServices Copyright 2015 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited