Web Forms POA POC process

Transcription

1 Introduction fficeworks has introduced a Purchase rder Acknowledgement (PA) and Purchase rder hange (P) process for purchase orders via Web Form. This process will allow suppliers to notify fficeworks of a price discrepancy, quantity adjustment or date change to a purchase order via a PA. fficeworks will acknowledge the PA by sending back a P. See process diagram below. equirements PA to be sent for any changes to the P from fficeworks. Wait for the P to be received before shipping the order. All purchase orders and purchase order changes need to be viewed and opened. fficeworks will process a PA within 4 hrs; wait for fficeworks to send back the P before shipping the order. A PA must be sent for all ustomer Special orders and Drop Ship orders to confirm the delivery date of the P. Where This Is Performed When This Is Performed Who Performs This Procedure IBM Sterling Supplier Portal Document notifications received via Supplier Last Updated: 30/08/2012 Web forms PA P process Page 1

2 Detailed Instructions Transaction ode Who Performs This PA SUPPLIE nce fficeworks creates a Web Form P you will receive an from wfoadmin@us.ibm.com with a message in the subject field. New Purchase rder # received see example below. Legend: equired 1 Log into Sterling ommerce web portal using your Address and Password. 2 lick on IBM Sterling Supplier Portal Last Updated: 30/08/2012 Web forms PA P process Page 2

3 3 The purchase order can be found by entering the P number in the rder # search field and select find. NTE: The purchase order number can be found in the subject line of the 4 Select Ack P if you need to make one of the following changes to the P. ST, QTY or DATE. NTE: If there are no changes required, process as per normal process, no need to Ack P to send back a PA. 5 Select >> next to Qty. To Be Ack d >> to expand P 6 Making a change to the qty can be made in the Qty to Be Ack'd column. BEFE AFTE Last Updated: 30/08/2012 Web forms PA P process Page 3

4 7 Date change can be made in the rder Delivery Date column. See result screen below. 8 Price change can be made in the Unit Price ($) column. See result screen below. BEFE ESULT AFTE 9 Select Send Acknowledgement. This will send a PA to fficeworks with the changes you have requested. 10 Partially Acknowledged is marked. PLEASE NTE: PA process takes approx 4hrs, wait for fficeworks to send back the P before you ship out the goods. Last Updated: 30/08/2012 Web forms PA P process Page 4

5 Detailed Instructions - eceiving a P fficeworks has accepted your PA and has sent back a P, an notification will be sent to your address. Transaction ode Who Performs This P fficeworks Legend: equired ptional onditional 1 Log into your home page and search for the P via the search screen. 2 P will appear in the event log screen. lick on the hange P eceived 3 hanges that have taken place will display. Last Updated: 30/08/2012 Web forms PA P process Page 5

6 What if? The supplier needs to cancel a purchase order via a PA fficeworks cancels an order. esolution Simply zero out all the lines and send a PA, fficeworks will then send back a P as a cancelled order Supplier will receive a cancelled notification similar to a new order . For Help For Assistance or Questions ontact fficeworks ecommerce either via phone or officeworks.ecommerce@officeworks.com.au Last Updated: 30/08/2012 Web forms PA P process Page 6