MULTICHANNEL CUSTOMER CARE. A comprehensive, flexible and easy-to-use solution Reduce your purchasing and data processing costs Be more responsive

Transcription

1 MULTICHANNEL CUSTOMER CARE > A comprehensive, flexible and easy-to-use solution Reduce your purchasing and data processing costs Be more responsive

2 1st multi-support actor in the customer care market A simple, stand alone program for generating client feedback through all of your channels Creation! Diffusion/! Management! Analyse! Expertise! 5 X less expensive than offers currenlty available 30 min : to create and diffuse your customer care device Take back your independance!

3 Integrate your customer care into your business You You & Call Center Market research company Your customers Data acquisi7on Analyses report Data acquisi7on Your clients Analyses Report Loss of control over custumor rela7ons Long delays $$$ Total control over customer rela7ons Instant vision $

4 The mobile experience, an integral part of customer relations 19,4 M +195 % smartphone users in France in on tablet and smartphone sales 57 % of the population would not recommend a brand after a bad mobile experience.

5 SaaS program accessible from all navigators Flexibility simplicity reactivity reduced costs 1/3 CREATION Client data acquisi7on tool Sta7s7cal analyses engine Information gathering campaigns - Unique object importation=> traceability - Graphic customization of mobile / web sites. 2/3 MANAGEMENT - Real-time campaign management - URL and QR code generator in.jpeg and.svg format - Diffusion multi-supports 3/3 ANALYSE - Browsing statistics - Campaign analyses - Feedback geolocation SELF-ADMINISTERED PROGRAM

6 1/3 : Form creation > The design The campaigns Ultra customizable Creation / Edition / deletion / duplication > Multi template management Graphic customization of templates Scheduling by date or by feedback quota Forms MCQ, SCQ, formatted free-fields ( , ZIP code, date, number), WYSIWYG content publisher, grading scales, stars. Follow up questions Auto completion Multilingual > The TAG trackers Creation of unique tags for tracing feedbacks In under 30 mins!.csv reference importation

7 2/3 : Centralize your campaign diffusion and management > Diffusion OFFLINE Customizable QR code ( color, form, logo ) NFC, visual recognition, SMS ( On request ) ONLINE Customizable widget configurable on a scenario basis Website via link or Iframe Customized short URL Social media > Management Real time content management behind all of your diffusion points Mono and multi campaign diffusion Campaign scheduling Total compatibility on smartphone, tablet and PC

8 3/3 : Real time feedback analyses > > > Browsing statistics Number of visits / diffusion / feedback Number of visits/ campaign / feedback Number of pages seen Referer: Objects or social media Device used Geolocation Filtering by created and deployed TAG tracker Received form analyses Filtering by period Dynamic graphs Barometer Data management Data listed by respondent and time of feedback Sort by TAG tracker Dynamic report builder Export report in one click.pdf Secure URL Data exoprt CSV Web services / APIs

9 1 UNIQUE PLATEFORM 4 value offers SURVEY MARKETING LIVE CARE

10 Use MyFeelBack to design surveys SURVEY QUALIFIED INFORMATION, DELIVERED IN CONTEXT Satisfaction survey Product survey Polls USING COMPREHENSIVE TOOLS Blank field Single or multiple choice questions Assessment and grading scale ANALYZED IN REAL TIME Geolocation of respondents Flat-sorting and cross-tabulating Barometer Export data in CSV format Immediately download reports in PDF format

11 SURVEY FRAM, travel agency GOALS Assess customer satisfaction in real time Enhance and segment the customer base Assess supplier services RESOURCES Create a comprehensive customer survey Deploy the QR code to all media Unique QR code for each service provider Immediate feedback Daily statistics report BENEFITS Reduced costs on mystery consumer tools Improved reactivity Strategic client data

12 Use MyFeelBack to create qualified client and prospect files MARKETING YOUR SERVICE FOR WINNING CUSTOMERS AND THEIR LOYALTY Contests Couponing All your direct mobile marketing operations IN YOUR IMAGE Edit text: color, font, layout Personalize the overall design Add media optimized for mobile displays Personalize the design of your TAGs FOR ACQUIRING HIGHLY QUALIFIED FILES. Geolocalion CSV Exports APIs for automatically importing data into your IT systems

13 MARKETING AKERYS, real estate promotor OBJECTIVES Acquire qualified prospect files Promote each real estate program les 8 et 9 juin lancement Verte ié - COLOMIERS (31770) iers réservataires : OFFRE LIMITEE de réduction + (3) (2) par pièce PTZ + rys.com Du 2 au 4 pièces Architecture contemporaine, élégante. Parc, aire de jeux pour enfants, pistes cyclables, bus en pied d immeuble. Stationnement sécurisé en sous-sol. Vastes terrasses et balcons 1. Je télécharge l application I-nigma sur mon smartphone 2. J ouvre l application et je scanne le QR code! rée Verte», sur la base de la grille de prix en vigueur au moment 2, de 3000 pour un type 3 et de 4000 pour un le bien à sa résidence principale. ractuel. AKERYS RESOURCES Strong marketing pull Dedicated mobile site for each program Unique QR code for each medium Optimized contact form BENEFITS Save on data acquisition Analyze the performance of each medium Save on developing mobile sites

14 Use MyFeelBack to make your events interactive LIVE 2.0 EVENTS Mobile quiz Real time participant reactions and comments Immediate voting Polls USING A COMPREHENSIVE AND FLEXIBLE SOLUTION. Dedicated mobile site for the event Personalized page for displaying feedback Updated statistics display Constant flow of feedback Configuration of data flows displayed

15 LIVE BAUSCH&LOMB : séminaire du personnel GOALS Bring a corporate event to life Gather votes after every presentation Display statistics publicly RESOURCES Mobile site dedicated to the event TAG displayed on the program Personalized display page Statistics displayed on a giant screen BENEFITS Interactive relationship with the audience Live feedback on how the event is going Low-cost implementation

16 Use MyFeelBack to receive alerts in case of incidents CARE A MOBILE WEB TOOL FOR REPORTING. Reporting incidents Sending technical information Product traceability Critical feedback in the logistical chain TO OPTIMIZE OPERATIONS AND IMPROVE RESPONSE TIMES Feedback geolocation Qualified data History of interventions by product / object Generate decisional statistical reports

17 CARE GAZ DE BORDEAUX : Break down and revision requests GOALS Creation of a mobile customer support service Make intervention requests easier Optimize request processing RESOURCES A sticker on each heater A unique QR code per home with client ID A mobile website dedicated to the «Customer service +» An optimized contact form BENEFITS Request tracing Precise and instant request qualification Decongestion of in-coming calls for annual revision

18 They trust us what about you?

19 Votre contact Tel : /MyFeelback /MyFeelback MyFeelBack, SAS au capital de euros RCS Toulouse B Siège : 42 Avenue du General de Croutte TOULOUSE France Pour toute correspondance : 3, avenue Didier Daurat TOULOUSE Numéro d'identification TVA : FR