SNOW LICENSE MANAGER (8.X) Administration Tool requirements (Windows application only) Web client requirements... 15

Transcription

1 SYSTEM REQUIREMENTS Products Snow License Manager Snow Automation Platform Snow Device Manager Snow Inventory Server, IDR, IDP Mobile Information Server Client for Windows Client for Unix Client for OS X Client for Linux Oracle Scanner Snow Integration Manager Snow Distribution Document date

2 CONTENT SNOW LICENSE MANAGER (8.X)... 4 DEPENDENCIES ON OTHER SNOW PRODUCTS... 4 CLIENT REQUIREMENTS... 5 Administration Tool requirements (Windows application only)... 5 Web client requirements... 5 ACTIVE DIRECTORY DISCOVERY REQUIREMENTS... 5 SERVER REQUIREMENTS... 6 Server recommendations for up to 1,000 units... 6 Server recommendations for 1,000 5,000 units... 7 Server recommendations for 5,000 30,000 units... 8 Server recommendations for 30, ,000 units SNOW AUTOMATION PLATFORM SERVER REQUIREMENTS Server recommendations for up to 1,000 users Server recommendations for 1,000+ users CLIENT REQUIREMENTS Web client requirements SNOW DEVICE MANAGER CLIENT REQUIREMENTS SDM Manager SDM Self Service SERVER REQUIREMENTS On-premise Standard server recommendations On-premise Distributed server recommendations On-premise Clustered server recommendations SNOW INVENTORY SERVER 3.2, IDR 2.1, AND IDP INVENTORY SERVER REQUIREMENTS SNOW MOBILE INFORMATION SERVER SNOW INVENTORY CLIENTS SNOW INVENTORY CLIENT FOR WINDOWS SNOW INVENTORY CLIENT FOR UNIX SNOW INVENTORY CLIENT FOR OS X SNOW INVENTORY CLIENT FOR LINUX SNOW INVENTORY ORACLE SCANNER SNOW INTEGRATION MANAGER SNOW INTEGRATION MANAGER REQUIREMENTS SNOW INTEGRATION CONNECTOR REQUIREMENTS Third party Inventory Tools Virtual and Terminal Server environments MDM/EMM Tools Data Exchange Page 2 of 34

3 SNOW DISTRIBUTION DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS CORE SERVICE DISTRIBUTION MANAGER DATABASE SERVER Page 3 of 34

4 SNOW LICENSE MANAGER (8.X) These recommendations span minimum, midpoint and high-end scenarios for server installations of Snow License Manager. Regardless of the used inventory solution, Snow Inventory Server needs to be installed as the inventory data source for Snow License Manager. All external inventory data sources need to report to Snow Inventory via Snow Integration Manager. For specific hardware requirements, review the installation profiles to determine which profile best fits the number of inventoried client computers and mobile devices in the environment. All profiles described in this document refer to resources dedicated to Snow Software environments without third party systems or software (other than OS and SQL Server) running on the same hardware. DEPENDENCIES ON OTHER SNOW PRODUCTS To utilize certain features in Snow License Manager, the following Snow products are required to be installed. Feature Oracle support Web application metering Virtual Desktop Infrastructure detection Virtual Desktop Access licensing Requirement Snow Inventory Client for Windows, version 3.5 or higher Snow Inventory Client for Windows, version 3.5 or higher Snow Inventory Data Receiver (IDR) *, version 2.1 or higher Snow Inventory Client for Windows, version 3.7 or higher Mobile SAM Snow Integration Manager ** Active Directory Discovery Transport of inventory data from Snow Inventory clients over HTTP Snow Active Directory Discovery Service Snow Inventory Data Receiver (IDR) *, version 2.1 or higher Use of external inventory data sources Snow Integration Manager ** * When installing the IDR, you will be asked to enter the host name of Snow License Manager (SLM endpoint). If required, you can change the host name later on by using the Snow Inventory Data Receiver Configuration (IDRConfig.exe). ** For information on available integration connectors, refer to separate documentation for the Snow Integration Manager, which is available for download at Page 4 of 34

5 CLIENT REQUIREMENTS ADMINISTRATION TOOL REQUIREMENTS (WINDOWS APPLICATION ONLY) One of the following: Microsoft Windows Vista, 7, 8, 8.1 or 10 Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 4 GB or greater Required software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 WEB CLIENT REQUIREMENTS Internet browser Browser specific requirements One of the following: Microsoft Windows Apple Mac OS X Internet Explorer 9.0 or higher Microsoft Edge Mozilla Firefox version 45 or higher Apple Safari 5.0 or higher Google Chrome version 49 or higher JavaScript and cookies enabled ACTIVE DIRECTORY DISCOVERY REQUIREMENTS Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB (KB is included in Microsoft Windows Server 2008 R2 SP1). 4 GB or greater Required software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 Page 5 of 34

6 SERVER REQUIREMENTS SERVER RECOMMENDATIONS FOR UP TO 1,000 UNITS This profile applies for: 1-1,000 inventoried client computers and mobile devices registered in the platform. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X X X SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Disk Required installed software Required server Required database Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB (KB is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.4 GHz Quad Core or equivalent 20 GB free space minimum 8 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. Snow Inventory database (SNOWDB) needs to reside on the same SQL server instance as the SnowLicenseManager database. To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. SQL Server authentication must be enabled. Page 6 of 34

7 SERVER RECOMMENDATIONS FOR 1,000 5,000 UNITS This profile applies for: 1,000-5,000 inventoried client computers and mobile devices registered in the platform. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X X Server 2 (physical or virtual) X APPLICATION SERVER Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB (KB is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.4 GHz Dual Core or equivalent 20 GB free space minimum 8 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. DATABASE SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Disk Required installed software Required database Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 50 GB free space minimum Snow Inventory database (SNOWDB) needs to reside on the same SQL server instance as the SnowLicenseManager database. 8 GB or greater SQL Server authentication must be enabled. Page 7 of 34

8 SERVER RECOMMENDATIONS FOR 5,000 30,000 UNITS This profile applies for: 5,000-30,000 inventoried client computers and mobile devices registered in the platform. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X Server 2 (physical or virtual) X Server 3 (physical) X APPLICATION SERVER (SNOW LICENSE MANAGER) Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB (KB is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.0 GHz Quad Core or equivalent 30 GB free space minimum 16 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. Page 8 of 34

9 INVENTORY SERVER (SNOW INVENTORY) Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 30 GB free space minimum 8 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Inventory clients to communicate with the server, a port (any) needs to be opened and specified (port 443 is default). DATABASE SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Disk Required installed software Required database Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum Snow Inventory database (SNOWDB) needs to reside on the same SQL server instance as the SnowLicenseManager database. 24 GB or greater SQL Server authentication must be enabled. Page 9 of 34

10 SERVER RECOMMENDATIONS FOR 30, ,000 UNITS This profile applies for: 30, ,000 inventoried client computers and mobile devices registered in the platform. For 100,000 or more inventoried client computers please consult Snow Software for best architecture and specifications. SERVER SOFTWARE ENVIRONMENT Server 1 (physical or virtual) Server 2 (physical or virtual) Server 3 (physical) Snow License Manager Snow Inventory SQL Server X X X APPLICATION SERVER (SNOW LICENSE MANAGER) Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB (KB is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum 32 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. Page 10 of 34

11 INVENTORY SERVER (SNOW INVENTORY) Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 200 GB free space minimum 32 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Inventory clients to communicate with the server, a port (any) needs to be opened and specified (port 443 is default). DATABASE SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Storage requirement (not including OS storage and temp database) Required installed software Required database Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2 2 x Xeon 2.0 GHz Quad Core or equivalent 600 GB high performance storage (HP IO Accelerator or equivalent) Snow Inventory database (SNOWDB) needs to reside on the same SQL server instance as the SnowLicenseManager database. 64 GB or greater SQL Server authentication must be enabled. Page 11 of 34

12 SNOW AUTOMATION PLATFORM Automation Platform can potentially face every user in the company, making a wide range of services available for request. With low usage, where few users browse the interface and few workflows are run, the server will not need much resources. When the number of users and executed workflows increase, so does the load on the server. With high load it might be required to have more resources, and eventually to split the components of the Automation Platform onto different servers (web and Workflow Engine). Automation Platform supports changing the after the product has been installed. Consult Snow Software for more information when tuning the environment. SERVER REQUIREMENTS SERVER RECOMMENDATIONS FOR UP TO 1,000 USERS This profile applies for: 1-1,000 users SERVER SOFTWARE ENVIRONMENT Snow Automation Platform SQL Server Server 1 (physical or virtual) X X SERVER Database requirements Disk Microsoft SQL Server 2008 R2 or higher (MS SQL Express 2008 or higher can be used in test environments) SQL Management Tools SQL Server Browser must be enabled User performing the installation must have permission to create databases and create logins on the database server. Microsoft Windows Server 2008 or higher Single Xeon 2 GHz Quad Core or equivalent 20 GB free space minimum 4 GB or greater Page 12 of 34

13 Required installed software Additional requirements Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft.NET Framework 4.5 The server role Web server is required. The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled. The web role service Security is required, including Windows Authentication. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Windows Authentication must be enabled. WebDav must be disabled. PowerShell scripts must be enabled in both x86 and x64 mode. AD service accounts to run workflows and web application. An AD security group for administrative access to the Automation Platform. A SQL Alias pointing to the SQL database server Page 13 of 34

14 SERVER RECOMMENDATIONS FOR 1,000+ USERS This profile applies for: 1,000+ users SERVER SOFTWARE ENVIRONMENT Server 1 (physical or virtual) Server 2 (physical) Snow Automation Platform X SQL Server X APPLICATION SERVER (AUTOMATION PLATFORM) Disk Required installed software Additional requirements Microsoft Windows Server 2008 or higher 2 x Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum 32 GB Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft.NET Framework 4.5 The server role Web server is required. The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled. The web role service Security is required, including Windows Authentication. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Windows Authentication must be enabled. WebDav must be disabled. PowerShell scripts must be enabled in both x86 and x64 mode. AD service accounts to run workflows and web application. An AD security group for administrative access to the Automation Platform. A SQL Alias pointing to the SQL database server Page 14 of 34

15 DATABASE SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Storage requirement (not including OS storage and temp database) Microsoft Windows Server 2008 or higher 2 x Xeon 2.0 GHz Quad Core or equivalent 100 GB high performance storage (HP IO Accelerator or equivalent) 64 GB CLIENT REQUIREMENTS WEB CLIENT REQUIREMENTS Internet browser Google Chrome 51.0 or higher Internet Explorer 9 or higher Mozilla Firefox 47.0 or higher Page 15 of 34

16 SNOW DEVICE MANAGER 5 CLIENT REQUIREMENTS SDM MANAGER One of the following: Microsoft Windows 7, 8 or 10 Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 4 GB or greater Required software Microsoft.NET Framework 4.5 SDM SELF SERVICE Internet browser Browser specific requirements One of the following: Microsoft Windows Apple Mac OS X Internet Explorer 9.0 or higher Mozilla Firefox 3.6 or higher Opera 10.0 or higher Apple Safari 5.0 or higher Google Chrome 8.0 or higher JavaScript and cookies enabled Page 16 of 34

17 SERVER REQUIREMENTS ON-PREMISE STANDARD SERVER RECOMMENDATIONS This profile applies for: 1-5,000 mobile devices SERVER SOFTWARE ENVIRONMENT Snow Device Manager DB Server Server 1 (physical or virtual) X X SERVER Database requirements Disk Required installed software Required firewall Additional requirements Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet A valid signed SSL certificate for the external DNS name An SQL database account with permission to Create, Alter, and Use databases A MySQL user account with permission to Create and Modify schema Page 17 of 34

18 ON-PREMISE DISTRIBUTED SERVER RECOMMENDATIONS This profile applies for: 5,000-10,000 mobile devices Installations where limitation of external data connections is critical and requires splitting over networks such as DMZ and backend. Server 1 (physical or virtual) Server 2 (physical or virtual) SDM Gateway X SDM Server X SDM GATEWAY Disk Required installed software Required firewall Additional requirements Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 8 GB or greater Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet Optional: Separate server for the database Page 18 of 34

19 SDM SERVER Disk Required installed software Required firewall Additional requirements Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Microsoft.NET Framework 4.5 The following ports must be open: Inbound: TCP (sdm gateway) An external DNS name for the server, reachable from the internet An SQL database account with permission to Create, Alter, and Use databases DATABASE SERVER (OPTIONAL) Database requirements Disk Required database Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Any Linux or Unix distribution with support for MySQL Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum For information on Raid storage - Storage Top 10 Best Practice ( 16 GB or greater Initial MySQL or MSSQL setup with username and password Page 19 of 34

20 ON-PREMISE CLUSTERED SERVER RECOMMENDATIONS This profile applies for installations with the following requirements: Need for scalability with regards to number of domains, devices, and general capacity. Consult Snow Software for best architecture and specifications. Server 1 (physical or virtual) Server 2 (physical or virtual) Server 3 (physical or virtual) Server 4 (physical or virtual) Server 5 (physical or virtual) Load Balancer SDM Gateway SDM Server X X X X X LOAD BALANCER Any Linux or Unix distribution with reliable support for HAProxy * Disk Required installed software Required firewall Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater 1Gbit Ethernet HAProxy * The following port must be open: Inbound: TCP 443 (any source) * Snow designs, implements, and supports Snow Device Manager using HAProxy for load balancing. Page 20 of 34

21 SDM GATEWAY Disk Required installed software Required firewall Additional requirements Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet SDM SERVER Disk Required installed software Required firewall Additional requirements Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Microsoft.NET Framework 4.5 The following ports must be open: Inbound: TCP (sdm gateway) An external DNS name for the server, reachable from the internet An SQL database account with permission to Create, Alter, and Use databases Page 21 of 34

22 DATABASE CLUSTER Database requirements Disk Required database Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Any Linux or Unix distribution with support for MySQL Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum For information on Raid storage - Storage Top 10 Best Practice ( 16 GB or greater Initial MySQL or MSSQL setup with username and password Page 22 of 34

23 SNOW INVENTORY SERVER 3.2, IDR 2.1, AND IDP 4.6 INVENTORY SERVER REQUIREMENTS Requirements Database Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 * Administration console operating system architecture Server One of the following: Microsoft Windows XP, Vista, 7 or 8 Microsoft Windows Server 2003, 2008, 2008 R2 or 2012 x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Configurable (port 443 is default) Required additional software Snow Inventory Data Receiver 2.1 Snow Inventory Data 4.5 IDR (Inventory Data Receiver) and IDP (Inventory Data ) Required database Microsoft.NET Framework 3.5 (IDR) The two roles Application server and Web server should be installed. The web role service Application Development should be installed, including ASP.NET functionality. Microsoft.NET Framework 4.5 (IDP) SQL Server authentication must be enabled. * For server hardware requirements please follow server recommendations for Snow License Manager. SNOW MOBILE INFORMATION SERVER 5 For information on requirements for Snow Mobile Information Server, refer to the Server requirements for Snow Device Manager. Page 23 of 34

24 SNOW INVENTORY CLIENTS SNOW INVENTORY CLIENT FOR WINDOWS 3.7 architecture Oracle Scanning Virtual Desktop Infrastructure Virtual application technologies ** Web application metering***** Requirements One of the following: Microsoft Windows Server 2012 R2 (x64) Microsoft Windows Server 2012 (x64) Microsoft Windows Server 2008 R2 (x64) Microsoft Windows Server 2008 (x86, x64) Microsoft Windows Server 2003 R2 (x86, x64) Microsoft Windows Server 2003 (x86, x64) Microsoft Windows 10 (x86, x64) *** Microsoft Windows 8.1 (x86, x64) *** Microsoft Windows 8 (x86, x64) *** Microsoft Windows 7 (x86, x64) Microsoft Windows Vista (x86, x64) Microsoft Windows XP (x86, x64) * Microsoft Windows 2000 (x86) **** x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. Supported technologies (protocols): Citrix XenDesktop (RDP) Citrix VDI-in-a-Box (RDP) Microsoft Virtual Desktop Infrastructure (RDP) VMware Horizon View (RDP, PCoIP) Supported technologies: Citrix XenApp Microsoft App-V VMware ThinApp One of the following: Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2008 Microsoft Windows 10 (x86, x64) *** Microsoft Windows 8.1 *** Microsoft Windows 8 *** Microsoft Windows 7 Microsoft Windows Vista SP1 Microsoft Windows XP SP3 Page 24 of 34

25 PowerShell scripting support Ports Requirements PowerShell 3.0 Configurable Required The Snow Inventory Client must be configured to send inventory data to the Snow Inventory Data Receiver. * Embedded version not supported ** Scanning only. The Inventory client cannot be virtually installed *** RT edition not supported **** Requires Windows 2000 SP4 with Update Rollup 1 (KB891861) ***** In order to fully utilize the metering capability of cloud based applications when using proxy servers, these websites need to be configured to be bypassed from the proxy. Proxies encrypt/scramble the website address and any connectivity going through the proxy will not be metered. SNOW INVENTORY CLIENT FOR UNIX 2.0 Requirements IBM AIX 5.3, 5.4, 6, 7 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, Required software Java Runtime Environment 6.0 (1.6) or higher Java Runtime Environment 6.0 (1.6) or higher is also required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. SNOW INVENTORY CLIENT FOR OS X 2.3 Requirements OS Version 10.6, 10.7, 10.8, 10.9, 10.10*, 10.11** (10.4,10.5 supported using version 2.2) architecture * Supported from version ** Supported from version Intel x86 (32-bit) Intel x64 (64-bit) Page 25 of 34

26 SNOW INVENTORY CLIENT FOR LINUX 1.8 Requirements Amazon Linux AMI Amazon Linux AMI and Amazon Linux AMI and Amazon Linux AMI and CentOS 7.0 CentOS CentOS Debian Debian Debian 5.x Oracle Linux 7.0 Oracle Linux Oracle Linux Oracle Enterprise Linux 4.x Red Hat Enterprise Linux Red Hat Enterprise Linux Red Hat Enterprise Linux Red Hat Enterprise Linux 4.x SUSE 12 SUSE 11 SUSE 10 Ubuntu/Kubuntu 14.04, Ubuntu/Kubuntu 13.x Ubuntu/Kubuntu 12.x Ubuntu/Kubuntu 11.x Ubuntu/Kubuntu 10.x Required libraries architecture Oracle Scanning GLIBC (or compatible version) libgcc_s (or compatible version) libdl librt libm libpthread ld-linux These libraries are installed by default in most Linux distributions. But except for being installed, they also need to be available to the client. They always are if the system isn t configured to hide specific libraries. x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. Page 26 of 34

27 SNOW INVENTORY ORACLE SCANNER 2.2 Oracle DB version Oracle DB edition Required software Requirements One of the following: 8 8i 9i 10g 11g 12c And the in-between versions One of the following: Oracle Database Enterprise Edition Oracle Database Standard Edition Oracle Database Standard Edition One Java Runtime Environment 6.0 (1.6) or higher NOTE: Java Runtime Environment 1.7.0_7 must not be used. One of the following: IBM AIX 5.3, 5.4, 6, 7 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, Oracle Enterprise Linux 4, 5, 6 Red Hat Enterprise Linux 4, 5, 6 SUSE Linux Enterprise Server 10, 11 Microsoft Windows (all versions/editions supported by Oracle) Page 27 of 34

28 SNOW INTEGRATION MANAGER 4.7 The first time Snow Integration Manager (SIM) is utilized, a large amount of data is transferred which will lead to a high usage of CPU and memory. This will only occur the first time. SNOW INTEGRATION MANAGER REQUIREMENTS Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.4 gigahertz (GHz) or equivalent 4 GB or greater Required installed software Microsoft.NET Framework 4.5 Snow Inventory Data 4.6 (or higher) Snow License Manager (or higher) Snow License Manager 8 * * For utilizing PVU information from ILMT, BigFix, or TAD4D SNOW INTEGRATION CONNECTOR REQUIREMENTS THIRD PARTY INVENTORY TOOLS BMC ADDM Supported versions Version 10.0, 10.1, 10.2, 11.0 Authentication A user account with administrative access on the target BMC ADDM server Dell KACE Supported versions Database requirements K1000 MySQL A database user account with read access to the database FrontRange Discovery Supported versions Version 7.x, 8.x, Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Page 28 of 34

29 HEAT Discovery Supported versions Version Database requirements Microsoft SQL Server 2005 SP3, 2008 SP1, 2008 R2 SP1, or 2012 A database user account with read access to the database. Required In HEAT client - Include the executable file names in the Inventory Settings Software Files tab via the Include/Exclude from Inventory quick action. HP Discovery & Dependency Mapping Inventory Supported versions Version 7.6 HP Server Automation Supported versions Version 10.0 Authentication A user account with administrative access to the target HP SA server IBM BigFix Inventory Supported versions IBM BigFix 9.x IBM License Metric Tool 9.x Authentication Required installed software A BigFix account with the API role assigned is required for API authentication Snow Inventory Data for processing of PVU information Snow License Manager 8 for presentation of PVU information IBM License Metric Tool Supported versions DB2 database: IBM License Metric Tool 7.x CSV files: IBM License Metric Tool 7.x, 9.x Database requirements Authentication Required installed software Additional information DB2 A database user account with read access to the database Snow Inventory Data for processing of PVU information Snow License Manager 8 for presentation of PVU information For database connection, the IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed. IBM TAD4D Supported versions Version 7.5 Database requirements Required installed software Additional information DB2 A database user account with read access to the database Snow Inventory Data for processing of PVU information Snow License Manager 8 for presentation of PVU information IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed. Page 29 of 34

30 iquate iqsonar Supported versions Database requirements Version 3.6.r1 A database user account with read access to the database LANDesk Supported versions Version 9.0, 9.5 Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database SMS/SCCM Supported versions Microsoft SMS 2003 Microsoft SCCM 2007, 2007 R2, 2012, 2012 R2 Microsoft SCCM 1511, 1602 Required Hardware inventory Software inventory (including file details) Asset intelligence Software metering (optional) Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Symantec Altiris Supported versions Version 6.x, 7.x Required Hardware and operating system inventory Software inventory File properties inventory Software metering (optional) Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Page 30 of 34

31 VIRTUAL AND TERMINAL SERVER ENVIRONMENTS Citrix XenServer Supported versions Version 4.x, 5.x, 6.x Authentication A user account with access to the Citrix XenServer Management API. Microsoft Hyper-V/VMM Supported versions Required Authentication Hyper-V on Windows Server 2008, 2008 R2, 2012, 2012 R2 Virtual Machine Manager 2007, 2008, 2008 R2, 2012 In order for the scanner to discover guest machines and automatically identify host/guest relations, all guest machines must have the latest update of the Hyper-V Integration Services installed. NOTE: For guest machines running on Windows Server 2008 or older, Hyper-V Integration Services must be updated manually. A user account with administrative access on the target Hyper-V host or target Virtual Machine Manager server. Red Hat Enterprise Virtualization Supported versions Red Hat Enterprise Virtualization 3.5 Authentication A user account with access to the Red Hat Enterprise Virtualization API. VMware Supported versions vsphere 4.x, 5.0, 5.1, 5.5, 6.0 Required Authentication Additional information VMware vsphere Web Services SDK must be installed and configured either on the ESX server or on the vsphere Server, depending on where data is gathered from. VMware tools needs to be installed on the guest machines in order for the scanner to discover guest machines and automatically identify host/guest relations. A user account with access to the VMware vsphere Web Services SDK. In order for the Snow License Manager automated datacenter generation to work, the vsphere datacenters must be provided with unique names. Otherwise all ESX-servers will be attached to the default datacenter hadatacenter regardless of their vsphere attachment. Page 31 of 34

32 MDM/EMM TOOLS MobileIron Supported versions MobileIron WebService 8.5 Authentication A MobileIron Core account with the API role enabled is required for API authentication. Snow Device Manager Supported versions Snow Device Manager 5.0 Required Authentication In order for Snow License Manager to be able to display if a mobile device is connected to MS Exchange, the Exchange Defender in Snow Device Manager is required. A domain user account with administrative privileges in the Snow Device Manager platform. VMware AirWatch Supported versions AirWatch Authentication An AirWatch account with the API role assigned as a minimum is required for API authentication. An AirWatch API access token is required. Page 32 of 34

33 DATA EXCHANGE ServiceNow Supported versions Required Authentication ServiceNow Dublin Release ServiceNow Eureka Release ServiceNow Fuji Release (up to patch 8) Snow License Manager Web API 1.0 or higher In ServiceNow, the plug-in Insert Multiple Web Service needs to be activated. A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient. A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the soap, import_transformer, itil, and sam roles of the ServiceNow platform. ServiceNow Scoped Application Supported versions ServiceNow Fuji Release (from patch 9) ServiceNow Geneva Release Snow License Manager Web API 1.0 or higher Required Authentication In ServiceNow, the plug-ins Software Asset Management and Insert Multiple Web Service need to be activated. A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient. A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the x_snsab_snow_cmdb.snw role of the ServiceNow platform. Page 33 of 34

34 SNOW DISTRIBUTION 5.5 These are the system requirements for Snow Distribution. To enable the log functionality of Snow Distribution, Microsoft SQL server needs to be installed. Snow Distribution supports software distribution and for the following operating systems: Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows NT Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS Disk space Requirements One of the following: Microsoft Windows Server 2000 Microsoft Windows Server 2003 Microsoft Windows Server MB free, plus space to hold the distribution packages CORE SERVICE Requirements One of the following: Microsoft Windows Server 2008 Microsoft Windows Server 2003 Microsoft Windows 2000 server or professional Microsoft XP Professional Microsoft Windows Vista Microsoft Windows 7 DISTRIBUTION MANAGER Disk space Requirements Workstation with the same version of operating system that distribution packages will be made for 25 MB free space DATABASE SERVER Requirements Database Microsoft SQL Server 2005 Microsoft SQL Server 2008 Case sensitive collations not supported Page 34 of 34