BlackBerry Enterprise Service 10. Version: Installation Guide

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1 BlackBerry Enterprise Service 10 Version: 10.2 Installation Guide

2 Published: SWD

3 Contents 1 About this guide What is BlackBerry Enterprise Service 10?... 6 Key features of BlackBerry Enterprise Service Planning a BlackBerry Enterprise Service 10 installation... 8 Installing all BlackBerry Enterprise Service 10 components on one computer... 8 Installing the BlackBerry Enterprise Service 10 core components... 9 Installing the BlackBerry Enterprise Service 10 consoles Requirements...11 System requirements: Your organization's environment System requirements: Firewall...12 System requirements: VPN hardware...12 Hardware requirements Log files Projected database growth Hardware requirements: BlackBerry Enterprise Service Hardware requirements: BlackBerry Router...16 Hardware requirements: BlackBerry Collaboration Service Software requirements...17 Applications that are installed with BlackBerry Enterprise Service Software requirements: BlackBerry Enterprise Service 10 core components Software requirements: Remote consoles Software requirements: BlackBerry Router Software requirements: Database server Software requirements: Browser...20 Installation considerations...22 Supported features and environments Unsupported environments Preinstallation tasks...24 Configuring ports for the external firewall...24 Outbound ports: Managing BlackBerry devices...24 Outbound ports: Managing ios and Android devices...25 Outbound ports: Device data Outbound ports: Work space-enabled devices on a work Wi-Fi network Configure permissions for the service account Manually register ASP.NET...29

4 Configuring connections for the BlackBerry Enterprise Service 10 databases...30 Specifying database permissions to create the BlackBerry Enterprise Service 10 databases...30 Create the BlackBerry Enterprise Service 10 databases DBMgmt.cfg properties Remove the WebDAV Publishing role service Configuring a BlackBerry Administration Service pool...33 Create a DNS record for each BlackBerry Administration Service instance in a pool Installing the BlackBerry Enterprise Service 10 software...35 Prerequisites: Installing the BlackBerry Enterprise Service 10 software Specifying a name for the BlackBerry Administration Service pool during the installation process...36 Install all BlackBerry Enterprise Service 10 components on one computer Installing BlackBerry Enterprise Service 10 components on separate computers Install the BlackBerry Enterprise Service 10 core components Install the BlackBerry Enterprise Service 10 consoles Installing a standby instance of the core components Prerequisites: Installing a standby instance of the core components Install a standby instance of the core components Post-installation tasks Installing a standalone BlackBerry Router Determining which service account to use to install and run the BlackBerry Router Install a standalone BlackBerry Router Connecting to the BlackBerry Router...49 Connect the BlackBerry Device Service to the BlackBerry Router Postinstallation tasks Test the BlackBerry Enterprise Service 10 installation...50 Test the connection to the BlackBerry Infrastructure...50 Best practice: Running BlackBerry Enterprise Service Disable unnecessary algorithms Configuring database permissions using Microsoft SQL Server roles...52 Configure minimum database permissions for the service account or Microsoft SQL Server account Removing the BlackBerry Enterprise Service 10 software Remove the BlackBerry Enterprise Service 10 software Product documentation Glossary Legal notice... 60

5 About this guide About this guide 1 BlackBerry Enterprise Service 10 helps you manage BlackBerry devices, Android devices, and ios devices for your organization. This guide provides instructions on how to install BlackBerry Enterprise Service 10. This guide is intended for senior IT professionals who are responsible for installing the product. After you complete the tasks in this guide, you must activate licenses and configure your BlackBerry Enterprise Service 10. You can find instructions for activating licenses in the BlackBerry Enterprise Service 10 Licensing Guide. You can find instructions on configuring BlackBerry Enterprise Service 10 in the BlackBerry Enterprise Service 10 Configuration Guide. 5

6 What is BlackBerry Enterprise Service 10? What is BlackBerry Enterprise Service 10? 2 BlackBerry Enterprise Service 10 helps you manage mobile devices for your organization. You can manage BlackBerry devices and BlackBerry PlayBook tablets, as well as ios and Android devices, all from a unified interface. BlackBerry Enterprise Service 10 is designed to help protect business information, keep mobile workers connected with the information they need, and provide administrators with efficient tools that help keep business moving forward. BlackBerry Enterprise Service 10 includes the following components: Component BlackBerry Device Service Universal Device Service Description Provides advanced administration for BlackBerry 10 devices and BlackBerry PlayBook tablets Provides advanced administration for ios and Android devices BlackBerry Management Studio Provides a unified interface to administer common tasks for BlackBerry 10 devices, BlackBerry PlayBook tablets, BlackBerry 7.1 and earlier devices, ios devices, and Android devices BES10 Self-Service Provides a console to users so that they can perform some self-service tasks. For example, users can create activation passwords, remotely change the password on their device, or delete data from the device. Key features of BlackBerry Enterprise Service 10 The table below describes some of the key features for BlackBerry Enterprise Service 10. Feature Management of most types of devices Description BlackBerry Enterprise Service 10 supports all types of BlackBerry devices and tablets, as well as ios devices and Android devices. 6

7 What is BlackBerry Enterprise Service 10? Feature Single, unified interface Trusted and secure experience Balance of work and personal needs Description BlackBerry Management Studio is a single, web-based interface where you can view all devices in one place and access the most common management tasks across multiple domains. These tasks include creating and managing groups, managing device controls, and activating mobile devices. Device controls give you precise management of how devices connect to your network, what capabilities are enabled, and what apps are available. Whether the devices are owned by your organization or your users, you can protect your organization's information. BlackBerry Balance and Secure Work Space technology are designed to ensure that personal and work information are kept separate and secure on devices. If the device is lost or the employee leaves the organization, you can delete only work-related information or all information from the device. Additional security features are available depending on the device type. 7

8 Planning a BlackBerry Enterprise Service 10 installation Planning a BlackBerry Enterprise Service 10 installation 3 You can install all BlackBerry Enterprise Service 10 components on one computer, or you can install specific components on separate computers. The computer that hosts BlackBerry Enterprise Service 10 requires a valid DNS suffix and a multisegment host name. You should consider any effect on system resources before you decide where to install the components. For example, you can install all components on one computer if you plan to activate up to 1000 devices, and if you determine that the computer can manage the volume of traffic for the BlackBerry Enterprise Service 10 components. BlackBerry Enterprise Service 10 stores data in its own databases. You can install multiple BlackBerry Enterprise Service 10 instances that connect to the same BlackBerry Enterprise Service 10 databases. You must host the BlackBerry Enterprise Service 10 databases on the same database instance. You can install the BlackBerry Enterprise Service 10 on a computer that hosts a BlackBerry Enterprise Server 5.0 SP4 instance or BlackBerry Enterprise Server Express 5.0 SP4 instance. BlackBerry Management Studio can manage multiple BlackBerry Enterprise Service 10 domains and BlackBerry Enterprise Server domains (version 5.0 SP3 or later). Installing all BlackBerry Enterprise Service 10 components on one computer You can install the BlackBerry Enterprise Service 10 core components and the BlackBerry Enterprise Service 10 consoles on one computer. You can use the BlackBerry Enterprise Service 10 Performance Calculator to determine whether the computer can accommodate the needs of your organization. Consider a distributed installation of BlackBerry Enterprise Service 10 if: Your computer has system resource limitations Your organization wants to prevent internal servers from accessing the Internet You are considering the high availability or disaster recovery options 8

9 Planning a BlackBerry Enterprise Service 10 installation Installing the BlackBerry Enterprise Service 10 core components BlackBerry Enterprise Service 10 consists of the following core components: the BlackBerry Controller, the BlackBerry Dispatcher, the BlackBerry MDS Connection Service, the Enterprise Management Web Service, the Core Module, and the Communication Module. You can install the core components on one computer. For more information about BlackBerry Enterprise Service 10 core components, refer to the BlackBerry Enterprise Service 10 Product Overview. Installing the BlackBerry Enterprise Service 10 consoles BlackBerry Enterprise Service 10 includes four consoles that you can use to manage the system and devices. The BlackBerry Enterprise Service 10 setup application automatically adds the BlackBerry Device Service and the Universal Device Service to BlackBerry Management Studio. Console BlackBerry Management Studio BES10 Self-Service BlackBerry Device Service console Description BlackBerry Management Studio allows you to manage licenses, view reports of your system, and perform some management tasks for BlackBerry 10 devices, BlackBerry PlayBook tablets, ios devices, Android devices, and BlackBerry 7.1 and earlier devices. BES10 Self-Service is a web-based application that you can make available to users so that they can perform some administrative tasks on their devices. Using BES10 Self- Service, users can, for example, create activation passwords, remotely change the password on their device, or delete data from the device. Users do not need to install any software on their computers to use BES10 Self-Service. You provide the web address and login information to users so that they can log in to BES10 Self-Service. Also known as the BlackBerry Administration Service, the BlackBerry Device Service console allows you to manage 9

10 Planning a BlackBerry Enterprise Service 10 installation Console Description BlackBerry Device Service components, BlackBerry 10 devices, and BlackBerry PlayBook tablets. Universal Device Service console Also known as the Administration Console, the Universal Device Service console allows you to manage ios devices and Android devices. 10

11 Requirements Requirements 4 System requirements: Your organization's environment Item Company directory Requirement One of the following to access the list of users in your organization when you create user accounts: Microsoft Active Directory, running at a domain functional level that is set to Windows Server 2003 or later LDAP with anonymous authentication or simple bind authentication, with or without SSL Exchange ActiveSync Exchange ActiveSync enabled on your organization's messaging server to use the native , calendar, and contacts apps on devices. For minimum requirements, refer to the BlackBerry Enterprise Service 10 Compatibility Matrix. Exchange ActiveSync gatekeeping To configure gatekeeping, the following conditions: Microsoft Exchange Server 2010 Windows PowerShell 2.0 or later installed on the computer that hosts the BlackBerry Enterprise Service 10 core components. Devices Any of the mobile operating systems listed in the BlackBerry Enterprise Service 10 Compatibility Matrix 11

12 Requirements System requirements: Firewall Item DNS Requirement Support for resolving IP addresses into host names System requirements: VPN hardware If your organization's environment includes VPNs, you can configure a device to authenticate with the VPN so that it can access your organization's network. BlackBerry devices can use the BlackBerry Infrastructure if a VPN or work Wi-Fi connection is not available. For information about VPN hardware for ios, visit BlackBerry PlayBook OS 2.0 or later and BlackBerry 10 OS support the following IPsec VPN hardware: Any gateway from Check Point Cisco VPN 3000 Series Concentrator Cisco PIX Firewall Cisco IOS Easy VPN Any appliance in the Cisco ASA Series Any gateway in the Juniper SRX Series Any gateway in the Juniper NetScreen Series Any Windows Server with RRAS and IPsec configured that supports IKEv2 Any VPN server that supports IKEv2 PlayBook OS 2.0 or later and BlackBerry 10 OS support the following SSL VPN hardware: Any gateway in the Juniper SA Series Any gateway in the Juniper MAG Series For more information, visit to read article KB

13 Requirements Hardware requirements To determine the memory and disk space requirements for BlackBerry Enterprise Service 10, you must consider the number of devices that you plan to activate, the type of connection that devices use, and the level and type of user activity on devices. For more information about calculating hardware requirements for a BlackBerry Enterprise Service 10 environment, visit docs.blackberry.com/bes10 to see the BlackBerry Enterprise Service 10 Performance Calculator. Log files The size of log files for BlackBerry Enterprise Service 10 and BlackBerry Enterprise Service 10 components varies based on the number of devices in your organization's environment, the level of user activity on devices, and the logging levels that BlackBerry Enterprise Service 10 uses. It is a best practice to monitor and control the amount of disk space that the BlackBerry Enterprise Service 10 log files take up. For more information about configuring logging, visit docs.blackberry.com/bes10 to read the BlackBerry Device Service Advanced Administration Guide and the Universal Device Service Advanced Administration Guide. Projected database growth The size of the Microsoft SQL Server database used by BlackBerry Enterprise Service 10 will initially increase by approximately 500 KB per user per day. The size of the database will stabilize after approximately 30 days because BlackBerry Enterprise Service 10 removes historical data from the database at regular intervals. The maximum expected concurrent database connections at any one time is 120. At peak times, the database IO per second (IOPS) projection is 200 IOPS. Hardware requirements: BlackBerry Enterprise Service 10 The following guidelines apply to a BlackBerry Enterprise Service 10 environment that supports messages and app downloads. The environment can include BlackBerry 10 devices, BlackBerry PlayBook tablets, ios devices, Android devices, and optionally, BlackBerry 7.1 and earlier devices. For more information about using the Secure Work Space feature with ios devices and Android devices, visit to read article KB Note: If you plan to activate BlackBerry 10 work space only devices, the processor, memory, and disk space requirements are higher. For more specific sizing information, visit docs.blackberry.com/bes10 to see the BlackBerry Enterprise Service 10 Performance Calculator. 13

14 Requirements Hardware requirements for 1 to 500 devices If BlackBerry Enterprise Service 10 is installed on a computer that hosts BlackBerry Enterprise Server 5.0 SP4, up to 500 total devices are supported. Any combination of BlackBerry 10 devices, BlackBerry PlayBook tablets, ios devices, Android devices, and BlackBerry 7.1 and earlier devices are supported up to a combined maximum of 500 devices. Environment All BlackBerry Enterprise Service 10 components, Microsoft SQL Server Express, and BlackBerry Enterprise Server 5.0 SP4 (optional) Requirement One processor, 2.2 GHz Intel Xeon ES-2400 Series (Quad Core) 12 GB of available memory 40 GB of disk space Hardware requirements for 500 to 100,000 devices For 500 to 100,000 devices, install the BlackBerry Enterprise Service 10 core components, consoles, and databases on separate computers. Requirements for core components Each instance of BlackBerry Enterprise Service 10 core components can support up to 15,000 BlackBerry 10 devices and BlackBerry PlayBook tablets, and up to 7500 ios and Android devices. Deploy as many instances of the core components as required to support the number of devices in your organization. The number of instances of core components required depends on the combination of device types and workload, and on the performance characteristics of your network. To obtain a more accurate estimate of the required hardware, go to docs.blackberry.com/bes10 to see the BlackBerry Enterprise Service 10 Performance Calculator. Number of activated devices Number of instances of core components 500 to to 10,000 1 to 2 10,000 to 22,500 1 to 4 22,500 to 100,000 2 to 10 Following are some examples of computer configurations that could support an instance of the BlackBerry Enterprise Service 10 core components. Number of activated devices Configuration example 500 to 5000 One processor, 2.2 GHz Intel Xeon E Series (Quad Core) 12 GB of available memory 14

15 Requirements Number of activated devices Configuration example 40 GB of disk space 5000 to 10,000 One processor, 2 GHz Intel Xeon E Series (Six Core) 12 GB of available memory 80 GB of disk space 10,000 to 22,500 Two processors, 2 GHz Intel Xeon E Series (Six Core) 12 GB of available memory 120 GB of disk space Requirements for consoles The computer that the BlackBerry Enterprise Service 10 consoles reside on must meet the following requirements. Number of activated devices Requirement 500 to 22,500 One processor, 2.2 GHz Intel Xeon E Series (Quad Core) 6 GB of available memory 40 GB of disk space 22,500 to 100,000 Two processors, 2.2 GHz Intel Xeon E Series (Quad Core) 8 GB of available memory 80 GB of disk space Requirements for databases The computer that the BlackBerry Enterprise Service 10 databases reside on must meet the following requirements. Number of activated devices Requirement 500 to 5000 One processor, 2.2 GHz Intel Xeon E Series (Quad Core) 4 GB of available memory 40 GB of disk space 5000 to 22,500 One processor, 2.2 GHz Intel Xeon E Series (Quad Core) 6 GB of available memory 15

16 Requirements Number of activated devices Requirement 80 GB of disk space 22,500 to 100,000 One processor, 2 GHz Intel Xeon E Series (Six Core) 8 GB of available memory 120 GB of disk space Hardware requirements: BlackBerry Router The following requirements apply to the computer that you install a standalone BlackBerry Router on. To support more devices or a large number of app downloads, install more processing cores or use a more powerful processor. Number of activated devices 1 to 10,000 Requirement One processor, 2 GHz Single Core 0.5 GB of available memory (above the requirements for the operating system) 500 KB of disk space (above the requirements for the operating system) Hardware requirements: BlackBerry Collaboration Service The following requirements apply to the computer that you install the BlackBerry Collaboration Service on. For more information about calculating hardware requirements, visit to see the BlackBerry Enterprise Service 10 Performance Calculator. Item Description Hardware requirements One processor, 2.4 GHz Intel Xeon 5600 Series (Quad Core) 8 GB of available memory (for 1000 users or fewer) 100 GB of disk space 16

17 Requirements Item Description Notes Supports up to 5000 devices that go through the BlackBerry Infrastructure if installed on the same computer as the BlackBerry Enterprise Service 10 core components Supports up to 5000 devices per BlackBerry Collaboration Service instance, per computer Install an additional 3 GB of memory for each 1000 users beyond the first 1000 Software requirements Before you install BlackBerry Enterprise Service 10, your organization's environment must meet certain requirements for software. Applications that are installed with BlackBerry Enterprise Service 10 You can use the BlackBerry Enterprise Service 10 installation process to install third-party applications. If you want to install Microsoft SQL Server 2008 R2 Express on a computer that does not host the BlackBerry Enterprise Service 10 core components, you can copy the BlackBerry Enterprise Service 10 installation files to the computer that you want to install Microsoft SQL Server 2008 R2 Express on, navigate to the Tools folder and run the Sqlexpr.exe file (32-bit or 64-bit). Application Items that the application is installed with JRE 7 Update 55 BlackBerry Enterprise Service 10 core components BlackBerry Enterprise Service 10 consoles Microsoft.NET Framework 3.5 SP1 (if it is available for the setup application to enable through the Windows Server Manager) BlackBerry Enterprise Service 10 core components BlackBerry Enterprise Service 10 consoles Microsoft XML Core Services 6.0 SP2 BlackBerry Enterprise Service 10 consoles 17

18 Requirements Application Items that the application is installed with Microsoft IIS 7.0, 7.5, or 8.0 BlackBerry Enterprise Service 10 core components Microsoft Web Deploy 3.0 BlackBerry Enterprise Service 10 core components Microsoft SQL Server 2008 R2 Express (if it is selected during the installation process) BlackBerry Enterprise Service 10 core components Software requirements: BlackBerry Enterprise Service 10 core components The following requirements apply when you install all BlackBerry Enterprise Service 10 components on one computer, or when you install the BlackBerry Enterprise Service 10 core components on a separate computer. Item Requirement Operating system Any of the operating systems listed in the BlackBerry Enterprise Service 10 Compatibility Matrix Software framework All of the following: Microsoft.NET Framework 3.5 SP1 Microsoft.NET Framework 4 (Standalone Installer or Web Installer) Note: You must install the full Microsoft.NET Framework 4 instead of Microsoft.NET Framework 4 Client Profile. If you plan to install the BlackBerry Collaboration Service on the same computer as the BlackBerry Enterprise Service 10 core components, you must install Microsoft Unified Communications Managed API 2.0 Core Redistributable 64-bit before you install Microsoft.NET Framework 4. For more information, visit support.microsoft.com to read article Web server Any of the web servers listed in the BlackBerry Enterprise Service 10 Compatibility Matrix The BlackBerry Enterprise Service 10 setup application installs Microsoft IIS and configures it so BlackBerry Enterprise Service 10 can work. If you install IIS before you run the setup application, install the following IIS Role Services: 18

19 Requirements Item Requirement Web Server: Static Content, Default Document, Directory Browsing, HTTP Errors Health and Diagnostics: HTTP Logging, Request Monitor Security: Request Filtering Performance: Static Content Compression Management Tools: IIS Management Console, IIS Management Scripts and Tools, Management Service, IIS 6 Management Compatibility (all subcomponents) Software requirements: Remote consoles The following requirements apply if you are installing the BlackBerry Enterprise Service 10 consoles on a separate computer. Item Requirement Operating system Any of the operating systems listed in the BlackBerry Enterprise Service 10 Compatibility Matrix at docs.blackberry.com/bes10. Software framework Microsoft.NET Framework 3.5 SP1; installed by the setup application. Software requirements: BlackBerry Router The following requirements apply to the computer that you install a standalone BlackBerry Router on. If you do not install the BlackBerry Router, you can connect the BlackBerry Device Service to an existing standalone BlackBerry Router in your organization's environment. You can use a standalone BlackBerry Router that you installed with BlackBerry Enterprise Server 5.0 SP4 or BlackBerry Device Service 6.2. Item Requirement Operating system Any of the operating systems listed in the BlackBerry Enterprise Service 10 Compatibility Matrix 19

20 Requirements Software requirements: Database server Item Database management system Collation setting Requirement Any of the database management systems listed in the BlackBerry Enterprise Service 10 Compatibility Matrix To configure collation settings, the following conditions: Database server collation configured to default case-insensitive BlackBerry Enterprise Service 10 database collation configured to default case-insensitive Database connectivity TCP/IP network protocols turned on Note: Default collations are suggested but non-default collations are supported (for more information, visit to read articles KB04785 and KB15534). No count option turned off Nested triggers Database mirroring Nested triggers support turned on to allow triggers to perform actions that initiate other triggers. For more information, visit msdn.microsoft.com to read article ms To configure database mirroring, the following conditions: A version of Microsoft SQL Server that supports database mirroring High-safety mode with automatic failover A witness server for automatic failover A mirror database on a different computer than the principal database The same version and edition of Microsoft SQL Server to host the mirror database and the principal database Software requirements: Browser The following requirements apply to the browser that you use to log in to the BlackBerry Enterprise Service 10 consoles. 20

21 Requirements Item Browser Requirement Any of the browsers listed in the BlackBerry Enterprise Service 10 Compatibility Matrix. Windows Internet Explorer 8 or later provides optimal support for BlackBerry Administration Service features. Note: If users use a wired connection to activate or manage their BlackBerry devices, they must use Windows Internet Explorer and allow incoming TCP/IP connections to RIMProxy.exe. The default port number for RIMProxy.exe is To support browser access, you must configure the following settings: Support for JavaScript Cookies turned on Support for TLS or SSL The SSL certificate is installed to permit trusted connections to the consoles Browser settings for Windows Internet Explorer To support browser access using Windows Internet Explorer, you must configure the following settings: The latest Microsoft hotfixes installed Language preferences that display encoded web pages To support Microsoft ActiveX, the following settings are enabled: Automatic prompting for Microsoft ActiveX controls Download signed Microsoft ActiveX controls Run Microsoft ActiveX controls and plug-ins Script Microsoft ActiveX controls marked safe for scripting The console websites are assigned to the trusted websites security zone If you configure single sign-on authentication for the consoles, Enable Integrated Windows Authentication is selected Note: If Windows Internet Explorer Enhanced Security Configuration is turned on, some areas of the Universal Device Service console might not function correctly. 21

22 Requirements Installation considerations Supported features and environments Item Virtual environment IP Installation on a computer that hosts BlackBerry Enterprise Server 5.0 Remote access Certificate keystores Description Current in-market releases of VMware and Microsoft Hyper-V are supported with the latest BlackBerry Enterprise Service 10 version. For more information, visit to read article KB The BlackBerry Enterprise Service 10 components support only IPv4 for TCP/IP connections. BlackBerry Enterprise Service 10 can be installed on a computer that already hosts BlackBerry Enterprise Server 5.0 SP4 or BlackBerry Enterprise Server Express 5.0 SP4. You cannot connect BlackBerry Enterprise Service 10 and the BlackBerry Enterprise Server or BlackBerry Enterprise Server Express to the same databases. To run BlackBerry Enterprise Service 10 and the BlackBerry Enterprise Server or BlackBerry Enterprise Server Express in the same organization, you must configure the BlackBerry Enterprise Service 10 databases for the BlackBerry Enterprise Service 10 instances, and a BlackBerry Configuration Database for the BlackBerry Enterprise Server instances or BlackBerry Enterprise Server Express instances. Administrators who use Remote Desktop Connection can access BlackBerry Enterprise Service 10 components remotely. The setup application generates and stores an SSL certificate in two passwordprotected keystore files: as.web.keystore and ncc.web.keystore. These keystores replace the web.keystore that was used in previous releases. The following components use the SSL certificate to authenticate with browsers: BlackBerry Administration Service BlackBerry Management Studio BES10 Self-Service Enterprise Management Web Service 22

23 Requirements Item Description BlackBerry Web Services You can use the BES10 Configuration Tool to change the password for the web keystores or to import a new SSL certificate. When you use the tool to import certificates into the keystores, the certificates are written to the BlackBerry Enterprise Service 10 databases and then to the keystores (this also occurs when you restart the BlackBerry Administration Service). This process overwrites any certificates that you imported into the keystores manually. BlackBerry Enterprise Service 10 does not support importing certificates into the keystores manually. Unsupported environments Item DMZ Description The BlackBerry Enterprise Service 10 components, with the exception of the BlackBerry Router, do not support installation in a DMZ. 23

24 Preinstallation tasks Preinstallation tasks 5 Configuring ports for the external firewall You must configure the ports on the external firewall. For information about the internal ports that BlackBerry Enterprise Service 10 uses, see "Configuring connection types and port numbers" in the BlackBerry Enterprise Service 10 Configuration Guide. Outbound ports: Managing BlackBerry devices BlackBerry Enterprise Service 10 components use the following ports to send data to sources that are outside of your organization's firewall, such as the BlackBerry Infrastructure, and to receive data back from these sources. Configure your organization's firewall to allow outbound and inbound connections over these ports. For more information about domains and IP addresses to use in your firewall configuration, visit to read articles KB34193 and KB From To Purpose Protocol Port Where you can change the port BlackBerry Router (optional) BlackBerry Infrastructure To connect to the blackberry.com and blackberry.net subdomains (<region>.srp.blackberry.com) to activate and manage BlackBerry TCP 3101 BES10 Configuration Tool 24

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