IT Security s Responsibility: Protecting Mobile Certificates

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1 A Custom Technology Adoption Profile Commissioned By Venafi June 2014 IT Security s Responsibility: Protecting Mobile Certificates Introduction The ubiquity of mobile in the enterprise means that IT must rise to the challenge to meet new and changing security demands. As a result, the need for mobile certificates has increased to ensure mobile devices and applications are secure, authenticated, encrypted, and enterprise-ready. However, IT security professionals do not fully grasp the full implications of what is required to meet needed levels of protection. While they feel confident in the capabilities they employ, gaps exist in their understanding of how to perform the most critical and important functions necessary for securing mobile certificates. This Venafi-commissioned profile of IT security decision-makers evaluates the level of knowledge and understanding of key and certificate technologies for mobile in enterprises in the US, UK, and Australia, based on Forrester s own market data and a custom study of the same audience.

2 1 FIGURE 1 Securing Devices And Apps/Data Are The Primary Challenges Firms Face When Managing Mobile What challenges, if any, does your firm face when managing smartphone/tablet applications and devices? Securing the apps and data 61% Providing device security 61% The number of different platforms/ operating systems Managing devices that are used for both personal and corporate apps Integrating mobile apps with back-end systems 39% Complying with regulatory requirements 30% 43% 45% Finding skilled developers to design the user interface and experience Rate of releases of the different operating systems/platforms Complex or expensive licenses for management solutions 22% Form factor variations within the operating systems 20% 27% 29% Base: 1,274 IT decision-makers Source: Forrester s Forrsights Mobility Survey, Q Mobile Security And The Importance Of Mobile Certificates In a recent Forrester survey, 61% of respondents said that, of the many challenges that IT professionals face regarding mobile devices and applications, securing both devices and applications is paramount (see Figure 1). To meet the challenge, IT security professionals are turning to digital certificates to secure a wide range of enterprise data and networks: Our study found a majority of IT security decisionmakers rely on digital certificates to secure some of their mobile applications and systems (see Figure 2). Failing to protect certificates from how they are issued to how they are used and when they need to be revoked opens the door to unintended and unauthorized access, data leakage, and intellectual property theft. FIGURE 2 Digital Certificates Are Used To Secure Wide Range Of Mobile Apps And Systems What mobile applications and systems frequently use digital certificates to access enterprise data and networks? VPN 75% Mobile device management (MDM) 71% 64% Wi-Fi 59% SSL/TLS mobile apps 57% Mobile application management (MAM) 36% Source: A commissioned study conducted by Forrester Consulting on behalf of Venafi, May 2014

3 2 IT Security s Role In Protecting Mobile Certificates Fortunately, IT security professionals acknowledge that they have a responsibility to protect mobile certificates. Of the IT security professionals surveyed, 79% of them stated that the security department issues the digital certificates used with mobile applications and security systems such as mobile data management (MDM) (see Figure 3). FIGURE 4 IT Security Desires A Wide Breadth Of Mobile Certificate Responsibilities What mobile certificate security responsibilities and decisions should IT security own under optimal circumstances? Issuance 75% FIGURE 3 IT Security Acknowledges Responsibility For Mobile Certificates Policy 75% Updates 71% Deployment (e.g., integration with MDM) 69% Who is responsible for the issuance and ongoing management of digital certificates used with mobile applications and security systems, such as MDM? Mobile operations 5% Compliance/ internal auditors 4% Revocation 65% Source: A commissioned study conducted by Forrester Consulting on behalf of Venafi, May 2014 Network operations 13% IT security 79% Source: A commissioned study conducted by Forrester Consulting on Furthermore, nearly two-thirds or more of IT security decision-makers feel that under optimal circumstances, their department should own responsibility for a number of key security functions, including issuance, policy, updates, deployment, and revocation (see Figure 4).

4 3 Gaps In Security Awareness Despite acknowledging their responsibility for mobile certificates, IT security professionals have surprisingly little visibility or control of how they are used throughout their organizations 77% said they do not have complete visibility of the applications, users, use cases, and security of mobile digital certificates, and 71% said they do not have full control (see Figure 5). Alarmingly, the area of growing importance the ability to detect anomalies is not an area that IT security is prepared to perform. Only 38% have the ability to detect mobile certificate anomalies, such as when a duplicate certificate is issued or a certificate issued to a previous employee is still enabled and could be used for unauthorized access. FIGURE 5 IT Security Does Not Have Full Visibility Or Control Of The Use Of Mobile Certificates Please rate the level ofvisibility IT security has of the applications, users, use cases, and security of digital certificates used with mobile application security systems such as MDM. Full visibility No visibility Don t Know 23% 37% 19% 19% 2% Please rate the level ofcontrol IT security has of the applications, users, use cases, and security of digital certificates used with mobile application security systems such as MDM. 77% Full control No control Don t Know 29% 39% 23% 8% 1% 71% Source: A commissioned study conducted by Forrester Consulting on behalf of Venafi, May 2014

5 4 Closing The Gap IT security teams are challenged to keep up with the speed of product development and technology evolution. Unfortunately, this challenge creates gaps in security. Therefore, IT security teams need to make sure they have complete visibility (not just what they think they know) into what applications and devices use certificates; where and how certificates are issued, used, and revoked; and when certificates should be issued, renewed, and revoked. Finally, organizations need to close any gaps identified by: Establishing common policy across applications and desktops, laptops, tablets, and phones. Identifying all sources of certificates. Mapping all found certificates to a single user to establish an ongoing baseline. Enforcing policy for all mobile certificates regardless of device, application, or system. Detecting anomalies like duplicate certificates or revocation not performed following employee departure. Responding quickly to anomalies and incidents with kill switch-like revocation. Preparing to quickly remediate incidents like Heartbleed that require all certificates to be rekeyed, reissued, and revoked. Methodology This Technology Adoption Profile was commissioned by Venafi. To create this profile, Forrester leveraged its Forrsights Mobility Survey, Q Forrester Consulting supplemented this data with custom survey questions asked of US, UK, and Australian IT security decision-makers who are aware of how their company uses digital certificates for mobile applications and security systems. The auxiliary custom survey was conducted in May For more information on Forrester s data panel and Tech Industry Consulting services, visit

6 5 ABOUT FORRESTER CONSULTING Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. For more information, visit forrester.com/consulting. 2014, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester, Technographics, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For additional information, go to [1-PZ5KEG]

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