IT Security s Responsibility: Protecting Mobile Certificates

Size: px
Start display at page:

Download "IT Security s Responsibility: Protecting Mobile Certificates"

From this document you will learn the answers to the following questions:

  • Who rely on digital certificates to secure some of their mobile applications and systems?

  • Who commissioned the Custom Technology Adoption Profile?

  • What do IT security professionals do to meet the challenge?

Transcription

1 A Custom Technology Adoption Profile Commissioned By Venafi June 2014 IT Security s Responsibility: Protecting Mobile Certificates Introduction The ubiquity of mobile in the enterprise means that IT must rise to the challenge to meet new and changing security demands. As a result, the need for mobile certificates has increased to ensure mobile devices and applications are secure, authenticated, encrypted, and enterprise-ready. However, IT security professionals do not fully grasp the full implications of what is required to meet needed levels of protection. While they feel confident in the capabilities they employ, gaps exist in their understanding of how to perform the most critical and important functions necessary for securing mobile certificates. This Venafi-commissioned profile of IT security decision-makers evaluates the level of knowledge and understanding of key and certificate technologies for mobile in enterprises in the US, UK, and Australia, based on Forrester s own market data and a custom study of the same audience.

2 1 FIGURE 1 Securing Devices And Apps/Data Are The Primary Challenges Firms Face When Managing Mobile What challenges, if any, does your firm face when managing smartphone/tablet applications and devices? Securing the apps and data 61% Providing device security 61% The number of different platforms/ operating systems Managing devices that are used for both personal and corporate apps Integrating mobile apps with back-end systems 39% Complying with regulatory requirements 30% 43% 45% Finding skilled developers to design the user interface and experience Rate of releases of the different operating systems/platforms Complex or expensive licenses for management solutions 22% Form factor variations within the operating systems 20% 27% 29% Base: 1,274 IT decision-makers Source: Forrester s Forrsights Mobility Survey, Q Mobile Security And The Importance Of Mobile Certificates In a recent Forrester survey, 61% of respondents said that, of the many challenges that IT professionals face regarding mobile devices and applications, securing both devices and applications is paramount (see Figure 1). To meet the challenge, IT security professionals are turning to digital certificates to secure a wide range of enterprise data and networks: Our study found a majority of IT security decisionmakers rely on digital certificates to secure some of their mobile applications and systems (see Figure 2). Failing to protect certificates from how they are issued to how they are used and when they need to be revoked opens the door to unintended and unauthorized access, data leakage, and intellectual property theft. FIGURE 2 Digital Certificates Are Used To Secure Wide Range Of Mobile Apps And Systems What mobile applications and systems frequently use digital certificates to access enterprise data and networks? VPN 75% Mobile device management (MDM) 71% 64% Wi-Fi 59% SSL/TLS mobile apps 57% Mobile application management (MAM) 36% Source: A commissioned study conducted by Forrester Consulting on behalf of Venafi, May 2014

3 2 IT Security s Role In Protecting Mobile Certificates Fortunately, IT security professionals acknowledge that they have a responsibility to protect mobile certificates. Of the IT security professionals surveyed, 79% of them stated that the security department issues the digital certificates used with mobile applications and security systems such as mobile data management (MDM) (see Figure 3). FIGURE 4 IT Security Desires A Wide Breadth Of Mobile Certificate Responsibilities What mobile certificate security responsibilities and decisions should IT security own under optimal circumstances? Issuance 75% FIGURE 3 IT Security Acknowledges Responsibility For Mobile Certificates Policy 75% Updates 71% Deployment (e.g., integration with MDM) 69% Who is responsible for the issuance and ongoing management of digital certificates used with mobile applications and security systems, such as MDM? Mobile operations 5% Compliance/ internal auditors 4% Revocation 65% Source: A commissioned study conducted by Forrester Consulting on behalf of Venafi, May 2014 Network operations 13% IT security 79% Source: A commissioned study conducted by Forrester Consulting on Furthermore, nearly two-thirds or more of IT security decision-makers feel that under optimal circumstances, their department should own responsibility for a number of key security functions, including issuance, policy, updates, deployment, and revocation (see Figure 4).

4 3 Gaps In Security Awareness Despite acknowledging their responsibility for mobile certificates, IT security professionals have surprisingly little visibility or control of how they are used throughout their organizations 77% said they do not have complete visibility of the applications, users, use cases, and security of mobile digital certificates, and 71% said they do not have full control (see Figure 5). Alarmingly, the area of growing importance the ability to detect anomalies is not an area that IT security is prepared to perform. Only 38% have the ability to detect mobile certificate anomalies, such as when a duplicate certificate is issued or a certificate issued to a previous employee is still enabled and could be used for unauthorized access. FIGURE 5 IT Security Does Not Have Full Visibility Or Control Of The Use Of Mobile Certificates Please rate the level ofvisibility IT security has of the applications, users, use cases, and security of digital certificates used with mobile application security systems such as MDM. Full visibility No visibility Don t Know 23% 37% 19% 19% 2% Please rate the level ofcontrol IT security has of the applications, users, use cases, and security of digital certificates used with mobile application security systems such as MDM. 77% Full control No control Don t Know 29% 39% 23% 8% 1% 71% Source: A commissioned study conducted by Forrester Consulting on behalf of Venafi, May 2014

5 4 Closing The Gap IT security teams are challenged to keep up with the speed of product development and technology evolution. Unfortunately, this challenge creates gaps in security. Therefore, IT security teams need to make sure they have complete visibility (not just what they think they know) into what applications and devices use certificates; where and how certificates are issued, used, and revoked; and when certificates should be issued, renewed, and revoked. Finally, organizations need to close any gaps identified by: Establishing common policy across applications and desktops, laptops, tablets, and phones. Identifying all sources of certificates. Mapping all found certificates to a single user to establish an ongoing baseline. Enforcing policy for all mobile certificates regardless of device, application, or system. Detecting anomalies like duplicate certificates or revocation not performed following employee departure. Responding quickly to anomalies and incidents with kill switch-like revocation. Preparing to quickly remediate incidents like Heartbleed that require all certificates to be rekeyed, reissued, and revoked. Methodology This Technology Adoption Profile was commissioned by Venafi. To create this profile, Forrester leveraged its Forrsights Mobility Survey, Q Forrester Consulting supplemented this data with custom survey questions asked of US, UK, and Australian IT security decision-makers who are aware of how their company uses digital certificates for mobile applications and security systems. The auxiliary custom survey was conducted in May For more information on Forrester s data panel and Tech Industry Consulting services, visit

6 5 ABOUT FORRESTER CONSULTING Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. For more information, visit forrester.com/consulting. 2014, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester, Technographics, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For additional information, go to [1-PZ5KEG]

Capacity Management Benefits For The Cloud

Capacity Management Benefits For The Cloud A Custom Technology Adoption Profile Commissioned By BMC Software November 2014 Capacity Management Benefits For The Cloud Introduction There are many benefits that enterprises can realize by moving workloads

More information

Why Endpoint Backup Is More Critical Than Ever

Why Endpoint Backup Is More Critical Than Ever A Custom Technology Adoption Profile Commissioned By Code42 April 2014 Why Endpoint Backup Is More Critical Than Ever Introduction The mobile mind shift is here, and as employees increasingly favor using

More information

Zero Trust Requires Effective Business-Centric Application Segmentation

Zero Trust Requires Effective Business-Centric Application Segmentation Zero Trust Requires Effective Business-Centric Application Segmentation GET STARTED Zero Trust Requires Effective Business-Centric Application Segmentation To protect the network from today s sophisticated

More information

Latest IT Trends For Secure Mobile Collaboration

Latest IT Trends For Secure Mobile Collaboration A Custom Technology Adoption Profile Commissioned By Cisco Systems September 2013 Corporate Mobility Momentum Accelerates Among Enterprises The pace of enterprises deploying corporate mobility initiatives

More information

Managed Mobility Cloud Services Gain Momentum With European Midmarket Organizations

Managed Mobility Cloud Services Gain Momentum With European Midmarket Organizations A Custom Technology Adoption Profile Commissioned By VeliQ & SAP January 2014 Managed Mobility Cloud Services Gain Momentum With European Midmarket Organizations 1 Introduction The mobile mind shift resulted

More information

Continuous Third-Party Security Monitoring Powers Business Objectives And Vendor Accountability

Continuous Third-Party Security Monitoring Powers Business Objectives And Vendor Accountability A Custom Technology Adoption Profile Commissioned By BitSight Technologies Continuous Third-Party Security Monitoring Powers Business Objectives And Vendor Accountability Introduction As concerns around

More information

Consumer Web Portals: Platforms At Significant Security Risk

Consumer Web Portals: Platforms At Significant Security Risk A Custom Technology Adoption Profile Commissioned By RSA December 2013 Consumer Web Portals: Platforms At Significant Security Risk 1 Introduction The increasing number of digital identities, prevalence

More information

Records Management And Hybrid Cloud Computing: Transforming Information Governance

Records Management And Hybrid Cloud Computing: Transforming Information Governance A Custom Technology Adoption Profile Commissioned By April 2014 Records Management And Hybrid Cloud Computing: Transforming Information Governance 1 Introduction Organizations are under extreme pressure

More information

Cloud Without Limits: How To Deliver Hybrid Cloud With Agility, Governance, And Choice

Cloud Without Limits: How To Deliver Hybrid Cloud With Agility, Governance, And Choice A Custom Technology Adoption Profile Commissioned By Dell November 2014 Cloud Without Limits: How To Deliver Hybrid Cloud With Agility, Governance, And Choice Introduction With more and more business applications

More information

The Expanding Role Of Mobility In The Workplace

The Expanding Role Of Mobility In The Workplace A Custom Technology Adoption Profile Commissioned By Cisco Systems February 2012 Corporate Mobility Initiatives Gain Momentum Workers are increasingly mobile, and a majority of enterprises are focused

More information

Firms Turn To Next- Generation Firewalls To Tackle Evolving IT Threats

Firms Turn To Next- Generation Firewalls To Tackle Evolving IT Threats A Custom Technology Adoption Profile Commissioned By Fortinet April 2014 1 Firms Turn To Next- Generation Firewalls To Tackle Evolving IT Threats Introduction With the advancement of technology, IT security

More information

Enterprises Seek The Benefits Of Hybrid Cloud, And Work To Overcome The Challenges

Enterprises Seek The Benefits Of Hybrid Cloud, And Work To Overcome The Challenges A Custom Technology Adoption Profile Commissioned By Cisco Systems Enterprises Seek The Benefits Of Hybrid Cloud, And Work To Overcome The Challenges January 2013 Introduction About half of US and European

More information

SMBs File Storage Needs Are Growing, But 57% Underestimate File Server Costs 45% Are Interested In Cloud Options

SMBs File Storage Needs Are Growing, But 57% Underestimate File Server Costs 45% Are Interested In Cloud Options A Custom Technology Adoption Profile Commissioned by Egnyte SMBs File Storage Needs Are Growing, But 57% Underestimate File Server Costs 45% Are Interested In Cloud Options September 30, 2011 Many SMBs

More information

Are SMBs Taking Disaster Recovery Seriously Enough?

Are SMBs Taking Disaster Recovery Seriously Enough? A Custom Technology Adoption Profile Commissioned By Colt September 2014 Are SMBs Taking Disaster Recovery Seriously Enough? Introduction Small and medium-size businesses (SMBs) have the same challenges

More information

Digital Business Requires Application Performance Management

Digital Business Requires Application Performance Management A Custom Technology Adoption Profile Commissioned By BMC Software January 2015 Digital Business Requires Application Performance Management Introduction Digital is transforming the rules of business success.

More information

Benefits Of Leveraging The Cloud Extend To Master Data Management

Benefits Of Leveraging The Cloud Extend To Master Data Management A Custom Technology Adoption Profile Commissioned By Liaison Technologies April 2014 Benefits Of Leveraging The Cloud Extend To Master Data Management Introduction It is extremely difficult to imagine

More information

A Custom Technology Adoption Profile Commissioned By Aerohive Networks. January 2014. Cloud Networking

A Custom Technology Adoption Profile Commissioned By Aerohive Networks. January 2014. Cloud Networking A Custom Technology Adoption Profile Commissioned By Aerohive Networks January 2014 Cloud Networking 1 Introduction Business decision-makers are increasingly prioritizing company growth and new customer

More information

Protecting Customer Experience Against Distributed Denial Of Service (DDoS)

Protecting Customer Experience Against Distributed Denial Of Service (DDoS) A Custom Technology Adoption Profile Commissioned By Bell Canada June 2014 Protecting Customer Experience Against Distributed Denial Of Service (DDoS) Introduction In today s age of the customer, a company

More information

Top Unified Communications Trends For Midsize Businesses

Top Unified Communications Trends For Midsize Businesses A Custom Technology Adoption Profile Commissioned By Cisco January 2014 Top Unified Communications Trends For Midsize Businesses 1 Introduction As the corporate landscape becomes increasingly mobile, and

More information

The Risks Of Do It Yourself Disaster Recovery

The Risks Of Do It Yourself Disaster Recovery A Custom Technology Adoption Profile Commissioned by IBM The Risks Of Do It Yourself Disaster Recovery Firms Bringing Disaster Recovery Back In-House Face Significant Challenges In Resources, Funding,

More information

UC And Collaboration Adoption By Business Leads To Real Benefits

UC And Collaboration Adoption By Business Leads To Real Benefits A Custom Technology Adoption Profile Commissioned By Cisco Systems UC And Collaboration Adoption By Business Leads To Real Benefits July 2013 Deployment Of Broad Set Of Collaboration Capabilities Across

More information

File Sync And Share Grows In The Enterprise: Capture The Benefits And Manage The Risks

File Sync And Share Grows In The Enterprise: Capture The Benefits And Manage The Risks A Custom Technology Adoption Profile Commissioned By Code42 October 2014 File Sync And Share Grows In The Enterprise: Capture The Benefits And Manage The Risks Introduction Demand is surging for collaboration

More information

Single-Vendor Security Ecosystems Offer Concrete Benefits Over Point Solutions

Single-Vendor Security Ecosystems Offer Concrete Benefits Over Point Solutions A Custom Technology Adoption Profile Commissioned By Trend Micro April 2014 Single-Vendor Security Ecosystems Offer Concrete Benefits Over Point Solutions Introduction Advanced attacks on an organization

More information

Voice Transformation Enables Many Business Benefits

Voice Transformation Enables Many Business Benefits A Custom Technology Adoption Profile Commissioned By AT&T June 2012 Introduction Voice over Internet Protocol (VoIP) solutions enable enterprises to streamline and transform their corporate telecommunications

More information

Hybrid Cloud Adoption Gains Momentum

Hybrid Cloud Adoption Gains Momentum Redefining The Role Of IT As Digital Transformation Takes Center Stage GET STARTED Evaluating The Trends In Hybrid Cloud Adoption Organizations have been adopting cloud solutions, both public and private,

More information

Mobile Device Management Underpins A Bring-Your-Own- Device (BYOD) Strategy

Mobile Device Management Underpins A Bring-Your-Own- Device (BYOD) Strategy A Custom Technology Adoption Profile Commissioned By Sybase/SAP Mobile Device Management Underpins A Bring-Your-Own- Device (BYOD) Strategy July 2012 Forrester Surveys Show Surging Demand For Consumerization

More information

Many Firms Are Overconfident In Their Disaster Recovery Ability

Many Firms Are Overconfident In Their Disaster Recovery Ability A Custom Technology Adoption Profile Commissioned By Dell May 2014 Many Firms Are Overconfident In Their Disaster Recovery Ability 1 Introduction In today s world, workers expect 24x7 availability and

More information

If you had your choice of two work devices that would make you most productive in your job, which two devices would you prefer to have?

If you had your choice of two work devices that would make you most productive in your job, which two devices would you prefer to have? Technology analysts and journalists alike have been premature in proclaiming the death of the PC. Even in the empowered age of smartphones, netbooks, and tablets, the PC has a unique way of reinventing

More information

Application Performance Management Is Critical To Business Success

Application Performance Management Is Critical To Business Success A Custom Technology February 2014 Adoption Profile Commissioned By IBM Application Performance Management Is Critical To Business Success 1 Introduction We have entered the age of the customer, an era

More information

Future IT Capacity Planning Depends On Flexibility

Future IT Capacity Planning Depends On Flexibility A Custom Technology Adoption Profile Commissioned By HP July 2014 Future IT Capacity Planning Depends On Flexibility Introduction Businesses today depend more than ever on technology systems for both internal

More information

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences A Custom Technology Adoption Profile Commissioned By Genesys Telecommunications Laboratories Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences March 2013 Introduction

More information

Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World

Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World A Custom Technology Adoption Profile Commissioned By HP Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World April 2012 Setting The Stage: IT Must Get In Front Of Enterprise

More information

Privacy, Identity, And Security: A Spotlight On How Financial Services Firms Can Help Protect Customer Identity

Privacy, Identity, And Security: A Spotlight On How Financial Services Firms Can Help Protect Customer Identity A Thought Leadership Spotlight September 2014 Commissioned By LifeLock Privacy, Identity, And Security: A Spotlight On How Financial Services Firms Can Help Protect Customer Identity Results Focusing On

More information

Customer Cloud Adoption: From Development To The Data Center

Customer Cloud Adoption: From Development To The Data Center A Custom Technology Adoption Profile Commissioned By Dell Customer Cloud Adoption: From Development To The Data Center September 2013 Introduction Where are customers today on their cloud journeys, and

More information

A Tidal Wave of Dynamic Web Content Is Coming How Will You Respond?

A Tidal Wave of Dynamic Web Content Is Coming How Will You Respond? A Custom Technology Adoption Profile Commissioned by Riverbed A Tidal Wave of Dynamic Web Content Is Coming How Will You Respond? March 2012 Introduction As enterprises shift from desktop apps to web and

More information

Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management

Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management A Custom Technology Adoption Profile Commissioned By Aruba Networks March 2014 Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management 1 Introduction With the rise of

More information

How To Adopt Cloud Based Disaster Recovery

How To Adopt Cloud Based Disaster Recovery A Custom Technology Adoption Profile Commissioned By IBM Cloud-Based Disaster Recovery Barriers And Drivers In The Enterprise March 2012 Introduction Enterprise IT professionals today face a serious challenge:

More information

Is Your Big Data Solution Production-Ready?

Is Your Big Data Solution Production-Ready? A Custom Technology Adoption Profile Commissioned By CenturyLink Technology Solutions January 2014 Is Your Big Data Solution Production-Ready? 1 Introduction This CenturyLink Technology Solutions (formerly

More information

What are your firm s plans to adopt x86 server virtualization? Not interested

What are your firm s plans to adopt x86 server virtualization? Not interested The benefits of server virtualization are widely accepted and the majority of organizations have deployed virtualization technologies. Organizations are virtualizing mission-critical workloads but must

More information

Privacy, Identity, And Security: A Spotlight On Why Insurance Companies Should Offer Identity Theft Solutions

Privacy, Identity, And Security: A Spotlight On Why Insurance Companies Should Offer Identity Theft Solutions A Thought Leadership Spotlight September 2014 Commissioned By LifeLock Privacy, Identity, And Security: A Spotlight On Why Insurance Companies Should Offer Identity Theft Solutions Results Focusing on

More information

Governance Takes A Central Role As Enterprises Shift To Mobile

Governance Takes A Central Role As Enterprises Shift To Mobile A Forrester Consulting Thought Leadership Paper Commissioned By Druva October 2014 Governance Takes A Central Role As Enterprises Shift To Mobile Table Of Contents Executive Summary... 1 Mobility Adds

More information

Seize The Mobile Moment: Field Service Mobility Solutions Improve Customer Experience

Seize The Mobile Moment: Field Service Mobility Solutions Improve Customer Experience A Custom Technology Adoption Profile Commissioned By HP January 2015 Seize The Mobile Moment: Field Service Solutions Improve Customer Experience Introduction Customers expect to get what they want in

More information

Are SMBs Taking Disaster Recovery Seriously Enough?

Are SMBs Taking Disaster Recovery Seriously Enough? A Custom Technology Adoption Profile Commissioned By Cisco March 2015 Are SMBs Taking Disaster Recovery Seriously Enough? Introduction Small and medium-size businesses (SMBs) have the same challenges as

More information

The Move Toward Modern Application Platforms

The Move Toward Modern Application Platforms A Custom Technology Adoption Profile Commissioned By Appian December 2014 The Move Toward Modern Application Platforms Introduction Most businesses urgently need to deliver custom applications and lots

More information

Leverage A Third-Party Data Center To Deliver Increased Business Value

Leverage A Third-Party Data Center To Deliver Increased Business Value A Custom Technology Adoption Profile Commissioned By NTT Communications March 2014 Leverage A Third-Party Data Center To Deliver Increased Business Value 1 Introduction Companies are under increasing pressure

More information

Hybrid Cloud Places New Demands On The Network

Hybrid Cloud Places New Demands On The Network A Custom Technology Adoption Profile Commissioned By Juniper Networks April 2014 Hybrid Cloud Places New Demands On The Network Introduction Today s business pressures require IT resources to be a cost-effective

More information

Enterprises Shift To Smart Process Apps To Engage Customers

Enterprises Shift To Smart Process Apps To Engage Customers A Custom Technology Adoption Profile Commissioned By Kofax Executive Summary Historically, companies have invested in systems that make the business more efficient systems like customer relationship management

More information

Trends In Data Quality And Business Process Alignment

Trends In Data Quality And Business Process Alignment A Custom Technology Adoption Profile Commissioned by Trillium Software November, 2011 Introduction Enterprise organizations indicate that they place significant importance on data quality and make a strong

More information

Improving The Retail Experience Through Fast Data

Improving The Retail Experience Through Fast Data A Forrester Consulting Thought Leadership Paper Commissioned By TIBCO Software February 2016 Improving The Retail Experience Through Fast Data Overview Customers expect better-individualized experiences

More information

Intent Data Can Sharpen Your Competitive Edge

Intent Data Can Sharpen Your Competitive Edge A Custom Technology Adoption Profile Commissioned By Magnetic May 2015 Intent Data Can Sharpen Your Competitive Edge Introduction Using intent data for customer acquisition and retention is important for

More information

How To Get Cloud Erp For A Small Business

How To Get Cloud Erp For A Small Business A Custom Technology Adoption Profile Commissioned By Acumatica Cloud ERP: An Adaptable, Consumable, And Flexible Option For Medium-Size Businesses March 2013 Introduction And Key Findings In recent years,

More information

Formulate A Database Security Strategy To Ensure Investments Will Actually Prevent Data Breaches And Satisfy Regulatory Requirements

Formulate A Database Security Strategy To Ensure Investments Will Actually Prevent Data Breaches And Satisfy Regulatory Requirements A Forrester Consulting Thought Leadership Paper Commissioned By Oracle Formulate A Database Security Strategy To Ensure Investments Will Actually Prevent Data Breaches And Satisfy Regulatory Requirements

More information

Big Data Ups The Customer Analytics Game

Big Data Ups The Customer Analytics Game A Custom Technology Adoption Profile Commissioned By IBM February 2014 Big Data Ups The Customer Analytics Game Introduction In the age of the customer, enterprises invest in creating actionable customer

More information

Best Practices For Public Cloud Security Part Three Of A Three-Part Series On Public Cloud Security

Best Practices For Public Cloud Security Part Three Of A Three-Part Series On Public Cloud Security A Forrester Consulting Thought Leadership Paper Commissioned By Trend Micro February 2015 Best Practices For Public Cloud Security Part Three Of A Three-Part Series On Public Cloud Security Table Of Contents

More information

Page 2. Most Of The Information Workforce Now Works Remotely

Page 2. Most Of The Information Workforce Now Works Remotely The workplace landscape is changing rapidly as people walk into the office with the expectations and sometimes the tools they carry from home. The requirements for flexibility rise even higher as employees

More information

Key Strategies To Capture And Measure The Value Of Consumerization Of IT

Key Strategies To Capture And Measure The Value Of Consumerization Of IT A Forrester Consulting Thought Leadership Paper Commissioned By Trend Micro Key Strategies To Capture And Measure The Value Of Consumerization Of IT Enterprises Achieve A Wide Range Of Benefits By Deploying

More information

The Unified Communications Journey

The Unified Communications Journey A Custom Technology Adoption Profile Commissioned By Cisco Systems How IT Is Responding To Increasing Demand For Mobile And Visual Collaboration July 2012 Introduction Today s IT managers have to navigate

More information

Strategically Detecting And Mitigating Employee Fraud

Strategically Detecting And Mitigating Employee Fraud A Custom Technology Adoption Profile Commissioned By SAP and Deloitte March 2014 Strategically Detecting And Mitigating Employee Fraud Executive Summary Employee fraud is a universal concern, with detection

More information

Data Growth Presents Challenges And Opportunities

Data Growth Presents Challenges And Opportunities A Custom Technology Adoption Profile Commissioned By AT&T August 2012 Introduction Today s CIO faces many challenges. Businesses are craving data as they look to remain competitive, and scour external

More information

A Forrester Consulting Thought Leadership Paper Commissioned By Brother. December 2014

A Forrester Consulting Thought Leadership Paper Commissioned By Brother. December 2014 A Forrester Consulting Thought Leadership Paper Commissioned By Brother December 2014 Strategies And Solutions For Secure Webconferencing Choose Deployment Models And Products To Suit Security And Performance

More information

Application Delivery Controllers For Virtual Applications

Application Delivery Controllers For Virtual Applications A Custom Technology Adoption Profile Commissioned By Cisco June 2012 Introduction Over the past few years, business executives have driven fundamental business practices into IT to contain costs. So it

More information

Enable Mobility With Application Visibility At The Edge Of The Network

Enable Mobility With Application Visibility At The Edge Of The Network A Custom Technology Adoption Profile Commissioned By Aerohive December 2014 Enable Mobility With Application Visibility At The Edge Of The Network Introduction Customer-obsessed companies have shifted

More information

File Sync And Share And The Future Of Work

File Sync And Share And The Future Of Work A Forrester Consulting Thought Leadership Paper Commissioned By Dropbox March 2014 File Sync And Share And The Future Of Work Table Of Contents Executive Summary...1 Workers Are Embracing Sync And Share

More information

People-Focused Marketing At The Speed Of Today s Connected Consumers Engage your Audience with Real-Time Context and Relevance

People-Focused Marketing At The Speed Of Today s Connected Consumers Engage your Audience with Real-Time Context and Relevance A Forrester Consulting Thought Leadership Paper Commissioned By Criteo February 2016 People-Focused Marketing At The Speed Of Today s Connected Consumers Engage your Audience with Real-Time Context and

More information

The New Path-To- Purchase The Connected Consumer s Cross- Device Journey

The New Path-To- Purchase The Connected Consumer s Cross- Device Journey A Forrester Consulting Thought Leadership Paper Commissioned By Tapad July 2014 The New Path-To- Purchase The Connected Consumer s Cross- Device Journey Table Of Contents Executive Summary... 1 Today s

More information

The Move Is On To Open Source Integration Software

The Move Is On To Open Source Integration Software A Custom Technology Adoption Profile Commissioned By Red Hat Forrester Surveys Show Adoption Of Open Source Integration On The Upswing The current economic environment has prompted firms to seek out low-cost

More information

Is It Time To Refresh Your Wireless Infrastructure?

Is It Time To Refresh Your Wireless Infrastructure? A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies October 2015 Is It Time To Refresh Your Wireless Infrastructure? Table Of Contents Executive Summary... 1 The Age Of The

More information

How Organizations Are Improving Business Resiliency With Continuous IT Availability

How Organizations Are Improving Business Resiliency With Continuous IT Availability A Custom Technology Adoption Profile Commissioned By EMC Corporation How Organizations Are Improving Business Resiliency With Continuous IT Availability February 2013 Introduction: Business Stakeholders

More information

A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies. November 2014

A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies. November 2014 A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies November 2014 Internet-Of-Things Solution Deployment Gains Momentum Among Firms Globally Improved Customer Experience

More information

Simplify And Innovate The Way You Consume Cloud

Simplify And Innovate The Way You Consume Cloud A Forrester Consulting October 2014 Thought Leadership Paper Commissioned By Infosys Simplify And Innovate The Way You Consume Cloud Table Of Contents Executive Summary... 1 Cloud Adoption Is Gaining Maturity

More information

Accelerate BI Initiatives With Self-Service Data Discovery And Integration

Accelerate BI Initiatives With Self-Service Data Discovery And Integration A Custom Technology Adoption Profile Commissioned By Attivio June 2015 Accelerate BI Initiatives With Self-Service Data Discovery And Integration Introduction The rapid advancement of technology has ushered

More information

Leverage Micro- Segmentation To Build A Zero Trust Network

Leverage Micro- Segmentation To Build A Zero Trust Network A Forrester Consulting Thought Leadership Paper Commissioned By VMware July 2015 Leverage Micro- Segmentation To Build A Zero Trust Network Table Of Contents Executive Summary... 1 Current Security Implementations

More information

Cloud Change Agents Drive Business Transformation

Cloud Change Agents Drive Business Transformation A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft The Status Of Cloud Computing As A Business Transformation Tool In The UK December 2012 Table Of Contents Executive Summary...

More information

Executive Summary... 2. Sales Reps And Operations Professionals Need Rich Customer Data To Meet Revenue Targets... 3

Executive Summary... 2. Sales Reps And Operations Professionals Need Rich Customer Data To Meet Revenue Targets... 3 Executive Summary... 2 Sales Reps And Operations Professionals Need Rich Customer Data To Meet Revenue Targets... 3 Lack Of Accurate, Timely, And Actionable Customer Data Makes Goal Attainment Difficult...

More information

Ubiquitous Connectivity Is Changing Business And Technology Planning

Ubiquitous Connectivity Is Changing Business And Technology Planning A Forrester Consulting Thought Leadership Paper Commissioned By Akamai Technologies Ubiquitous Connectivity Is Changing Business And Technology Planning Business And Technology Executives Strategies Shift

More information

How To Get Started With Customer Success Management

How To Get Started With Customer Success Management A Forrester Consulting Thought Leadership Paper Commissioned By Gainsight April 2014 How To Get Started With Customer Success Management Table Of Contents Four Actionable Steps To Setting Up Your Customer

More information

Connect and Protect: The Importance Of Security And Identity Access Management For Connected Devices

Connect and Protect: The Importance Of Security And Identity Access Management For Connected Devices A Forrester Consulting Thought Leadership Paper Commissioned By Xively By LogMeIn August 2015 Connect and Protect: The Importance Of Security And Identity Access Management For Connected Devices Table

More information

The State Of Public Cloud Security Part One Of A Three-Part Series On Public Cloud Security

The State Of Public Cloud Security Part One Of A Three-Part Series On Public Cloud Security A Forrester Consulting Thought Leadership Paper Commissioned By Trend Micro September 2014 The State Of Public Cloud Security Part One Of A Three-Part Series On Public Cloud Security Table Of Contents

More information

Making Leaders Successful Every Day

Making Leaders Successful Every Day Making Leaders Successful Every Day Desktop Virtualization Demand Continues To Grow In Step With BYO Forrester Consulting David K. Johnson Principal Analyst October 16, 2014 Agenda Context: Changing Workstyles

More information

The Key To Cloud And Virtual Computing

The Key To Cloud And Virtual Computing A Forrester Consulting Thought Leadership Paper Commissioned By TeamQuest Managing And Planning Capacity In 2011 And Beyond June 2011 Table Of Contents Executive Summary... 2 Key Findings... 2 The Pursuit

More information

Close The Gaps Left By Traditional Vulnerability Management Through Continuous Monitoring Organizations Find Real Value With Continuous Monitoring

Close The Gaps Left By Traditional Vulnerability Management Through Continuous Monitoring Organizations Find Real Value With Continuous Monitoring A Forrester Consulting Thought Leadership Paper Commissioned By Tenable Network Security February 2014 Close The Gaps Left By Traditional Vulnerability Management Through Continuous Monitoring Organizations

More information

Strategically Source Your Next Data Centre Data Centre Purchasing Drivers, Priorities, and Barriers for Asia-Pacific Firms

Strategically Source Your Next Data Centre Data Centre Purchasing Drivers, Priorities, and Barriers for Asia-Pacific Firms A Forrester Consulting Thought Leadership Paper Commissioned By Digital Realty July 2014 Strategically Source Your Next Data Centre Data Centre Purchasing Drivers, Priorities, and Barriers for Asia-Pacific

More information

For Infrastructure & Operations Professionals

For Infrastructure & Operations Professionals Case Study: AMERICAN SYSTEMS Demonstrates The Value Of Business Service Management From Reactive To Proactive: Using Service Management To Leverage Integrated Event Correlation Executive Summary by Evelyn

More information

Which Managed Hosting And Private Hosted Cloud Option Is Right For You?

Which Managed Hosting And Private Hosted Cloud Option Is Right For You? A Forrester Consulting June 2014 Thought Leadership Paper Commissioned By AT&T Which Managed Hosting And Private Hosted Cloud Option Is Right For You? Table Of Contents Executive Summary... 1 Select The

More information

The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend

The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend A Forrester Consulting Thought Leadership Paper Commissioned By Concur May 2014 The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend Table Of

More information

The Cloud Manager s Balancing Act Balancing Security And Cost Without Sacrificing Time-To-Value

The Cloud Manager s Balancing Act Balancing Security And Cost Without Sacrificing Time-To-Value A Forrester Consulting Thought Leadership Paper Commissioned By Trend Micro November 2014 The Cloud Manager s Balancing Act Balancing Security And Cost Without Sacrificing Time-To-Value Part Two Of A Three

More information

An Executive Primer To Customer Success Management

An Executive Primer To Customer Success Management A Forrester Consulting Thought Leadership Paper Commissioned By Gainsight April 2014 An Executive Primer To Customer Success Management Table Of Contents We Live In A Subscription Economy Learn To Manage

More information

Managed Hosting And Private Hosted Cloud Both Are Viable Alternatives To Public And Virtual Private Cloud Models

Managed Hosting And Private Hosted Cloud Both Are Viable Alternatives To Public And Virtual Private Cloud Models A Forrester Consulting Thought Leadership Paper Commissioned By AT&T June 2014 Managed Hosting And Private Hosted Cloud Both Are Viable Alternatives To Public And Virtual Private Cloud Models Table Of

More information

The Digital Insurer In 2015 Insurance Business Performance Depends On Digital

The Digital Insurer In 2015 Insurance Business Performance Depends On Digital A Forrester Consulting March 2015 Thought Leadership Paper Commissioned By Infosys The Digital Insurer In 2015 Insurance Business Performance Depends On Digital Table Of Contents Executive Summary... 3

More information

The Total Economic Impact Of SAS Customer Intelligence Solutions Intelligent Advertising For Publishers

The Total Economic Impact Of SAS Customer Intelligence Solutions Intelligent Advertising For Publishers A Forrester Total Economic Impact Study Commissioned By SAS Project Director: Dean Davison February 2014 The Total Economic Impact Of SAS Customer Intelligence Solutions Intelligent Advertising For Publishers

More information

Endpoint Security Trends, Q2 2013 To Q4 2014

Endpoint Security Trends, Q2 2013 To Q4 2014 For: Security & Risk Professionals Endpoint Security Trends, Q2 2013 To Q4 2014 by Chris Sherman, November 7, 2013 KEY TAKEAWAYS Organizations Spend 9% Of Their IT Budget On Endpoint Security SMBs and

More information

In Big Data We Trust?

In Big Data We Trust? A Thought Leadership Paper Commissioned By Intel Businesses Are Hungry For Big Data Insights, But Trust Issues Erode Confidence April 2013 Table Of Contents Executive Summary... 2 Tired Old Platforms Cannot

More information

A Faster Pace For Retail Paid Search Real-Time Insights Are Critical To Competitive Advantage

A Faster Pace For Retail Paid Search Real-Time Insights Are Critical To Competitive Advantage A Forrester Consulting Thought Leadership Paper Commissioned By Google DoubleClick August 2014 A Faster Pace For Retail Paid Search Real-Time Insights Are Critical To Competitive Advantage Table Of Contents

More information

A Forrester Consulting Thought Leadership Paper Commissioned By AT&T Collaboration Frontier: An Integrated Experience

A Forrester Consulting Thought Leadership Paper Commissioned By AT&T Collaboration Frontier: An Integrated Experience A Forrester Consulting Thought Leadership Paper Commissioned By AT&T August 2013 Table Of Contents Executive Summary... 2 The Profile Of Respondents Is Across The Board... 3 Investment In Collaboration

More information

The State Of PCI Compliance

The State Of PCI Compliance September 2007 The State Of PCI Compliance A commissioned study conducted by Forrester Consulting on behalf of RSA, the Security Division of EMC Table Of Contents Executive Summary...3 Introduction...4

More information

Delivering New Levels Of Personalization In Consumer Engagement

Delivering New Levels Of Personalization In Consumer Engagement A Forrester Consulting Thought Leadership Paper Commissioned By SAP Delivering New Levels Of Personalization In Consumer Engagement A Guide For Marketing Executives: Strategy, Capabilities, And Technologies

More information

Database-As-A-Service Saves Money, Improves IT Productivity, And Speeds Application Development

Database-As-A-Service Saves Money, Improves IT Productivity, And Speeds Application Development A Forrester Consulting Thought Leadership Paper Commissioned By VMware Database-As-A-Service Saves Money, Improves IT Productivity, And Speeds Application Development October 2012 Table Of Contents Executive

More information

Networks Help Drive Affiliate Marketing Into The Mainstream Advertisers And Publishers Evolve As The Industry Shifts

Networks Help Drive Affiliate Marketing Into The Mainstream Advertisers And Publishers Evolve As The Industry Shifts A Forrester Consulting Thought Leadership Paper Commissioned By Rakuten Affiliate Network February 2016 Networks Help Drive Affiliate Marketing Into The Mainstream Advertisers And Publishers Evolve As

More information

Improving The Agent Experience Moves The Needle On Customer Satisfaction

Improving The Agent Experience Moves The Needle On Customer Satisfaction A Custom Technology Adoption Profile Commissioned by Amdocs Improving The Agent Experience Moves The Needle On Customer Satisfaction Introduction Today, the gap between customers expectations and the service

More information

Infrastructure As Code: Fueling The Fire For Faster Application Delivery

Infrastructure As Code: Fueling The Fire For Faster Application Delivery A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft March 2015 Infrastructure As Code: Fueling The Fire For Faster Application Delivery Table Of Contents Executive Summary... 1 Companies

More information