Customer Cloud Adoption: From Development To The Data Center

Size: px
Start display at page:

Download "Customer Cloud Adoption: From Development To The Data Center"

Transcription

1 A Custom Technology Adoption Profile Commissioned By Dell Customer Cloud Adoption: From Development To The Data Center September 2013 Introduction Where are customers today on their cloud journeys, and where are they headed? Dell commissioned Forrester Consulting, in this Technology Adoption Profile, to examine customers drivers, concerns, and plans for cloud infrastructure computing; to profile customers expectations of cloud service providers; and to chart customers cloud road maps in terms of public, private, and hybrid cloud computing and multicloud management. Public cloud solutions, particularly commercial software-as-a-service products, have raised users awareness and expectations of their IT systems for increased adaptability, speed, and variable-cost alignment. And IT organizations are responding in kind. As early kinks and trust factors in cloud computing solutions having largely to do with architecture, security, and management get worked out, customers adoption and utilization of cloud computing as a strategic IT infrastructure resource continue to gain momentum. While the majority of earlyadopter customers are expanding their initial cloud infrastructures, even more are planning net new cloud investments. And as technology is maturing, so is customers understanding of and planning for cloud. The vast majority of customers feel that they have a strong grasp of cloud computing more than three-quarters of customers say that they have a clear understanding of the value of cloud computing to their businesses and of where cloud is being utilized in their organizations today (see Figure 1). Figure 1 Respondents Have A Solid Understanding Of Cloud Computing Base: 103 IT decision-makers in North America and Europe Source: A commissioned study conducted by Forrester Consulting on behalf of Dell, June 2013

2 Private Cloud Dominates Today, But Multicloud Environments Are The Future Customers favor internal private clouds today. The biggest cloud infrastructure form factor being adopted by customers is private cloud: More customers have implemented internal private clouds (41%) than have implemented hosted private cloud and public cloud infrastructure solutions (30% and 21%, respectively). It s important to keep in mind that that these numbers reflect IT decision-makers awareness, and don t include the sizable number of cloud decisions and purchases coming directly from the business, outside of the IT organization s purview (i.e., shadow IT). The numbers behind customers cloud infrastructure growth plans also favor internal private clouds, although not by much just slightly more customers are expanding, piloting, or planning (in the next 12 months) to implement net new internal private cloud deployments (39%) than hosted private cloud (30%), with public cloud solutions garnering a bit less attention (22%) (see Figure 2). Why the skew toward private cloud? Customers are still in an experimentation stage. Although cloud infrastructure adoption is burgeoning, most customers still consider their cloud deployments to be serving as test beds. As long as IT organizations are getting their cloud legs, they want to maintain control over as many management variables as they can. Customers can leverage their IT operations management skills. One thing most customers IT organizations are adept at is operations management. With internal private clouds, they can continue to leverage that expertise. Even if customers IT organizations are resource-constrained, they can (and do) deploy internal private clouds, taking advantage of cloud providers management tools and managed services. Security remains an issue. Security concerns around public cloud continue to factor into customers cloud thinking. Although security concerns are abating, fewer than half of customers feel that their data is more secure in the cloud than in in-house systems (i.e., internal private clouds). 1 While private cloud models rule the roost today, customers anticipate that they will ultimately be operating hybrid clouds in a multicloud environment 62% of organizations Forrester surveyed on behalf of Dell expect to adopt more than one type of cloud platform (see Figure 5). Figure 2 All Cloud Deployment Forms Are Growing, But The Internal Private Cloud Footprint Is The Largest Base: 711 North American and European IT decision-makers at firms with 500+ employees Source: Forrsights Hardware Survey, Q3 2013, Forrester Research, Inc. Page 2

3 Going Cloud: Many Drivers, Fewer Concerns, And More Realized Value Year over year, cloud service providers and tech vendors are mitigating customers concerns, and customers are seeing more value from cloud computing to the point now where customers realized benefits far outweigh their concerns. But of their remaining concerns, security remains dominant (see Figure 3). Among hesitations to implement cloud, customers cite security concerns (43%) as their No. 1 concern. Other concerns include: Vendor lock-in. Concerns over vendor lock-in reflect customers desire for a variety of choices particularly if the initially selected vendor winds up limiting the customer s cloud road map (e.g., from private cloud to hybrid multicloud). Compliance requirements. Compliance issues remain relatively high, particularly for hosted private cloud and public cloud, for customers in verticals with stringent data management and auditing requirements (e.g., healthcare) and for those in countries with regulatory environments that dictate customer data privacy and cross-border data movement. For example, financial services companies rate compliance as their No. 2 concern (23% cite unmet compliance requirements as a concern) unaware of the fact that a few more advanced cloud vendors/providers have accounted for compliance requirements in designing their cloud offerings. Total cost of ownership (TCO). Some customers believe that their total costs of maintaining a traditional data center are less than those represented by integrating cloud. However, ironically, those customers considering and having implemented cloud solutions cite cost savings as a key expectation and benefit, respectively (see Figure 4 and see Figure 5). Figure 3 Concerns With Cloud Base: 711 North American and European IT decision-makers at firms with 500+ employees Source: Forrsights Hardware Survey, Q3 2013, Forrester Research, Inc. (multiple responses accepted) Page 3

4 Customers have clear value expectations when embarking on the cloud journey (see Figure 4). Topping their list is improved IT systems manageability (82% of customers cited it as very important or important), as well as improved disaster recovery and business continuity (78%), capacity and scalability immediacy (on demand) (78%), and lower TCO (77%). The bottom line? Value expectations are being realized (see Figure 5). In particular, customers have found in their cloud solutions: The scalability to operate their businesses more effectively. Seventy-two percent of customers identify with realizing greater IT systems scalability. Cost savings. Two-thirds of customers are able to quantify cost savings directly associated with their cloud platform investments. Applied appropriately, cloud computing is driving lower TCO for these firms. An innovation effect. Sixty-four percent of customers credit cloud computing with helping them innovate and reach new markets, due to the adaptability afforded to IT organizations for reacting more quickly to user demands and market opportunities. Figure 4 Drivers Of Cloud Adoption Base: 555 North American and European IT decision-makers at firms with 500+ employees who are planning to or have already Source: Forrsights Hardware Survey, Q3 2013, Forrester Research, Inc. Note: Don t know responses were not included. implemented IaaS Page 4

5 Looking For Cloud Provider Fit Customers want one cloud vendor/service provider but expect to have to work with many. Seventy-one percent of customers would prefer to have one vendor to work with on their infrastructure from end to end. This implies that tech vendors whose portfolios encompass data center, private cloud, and public cloud solutions have an edge. But a majority of customers also expect to adopt multiple cloud platforms, expecting that one platform will not meet all of their needs. And thus a similar number say that they will leverage more than one cloud vendor despite their desire to single-source their infrastructure solutions, involving both internal data center and cloud-provisioned infrastructure (see Figure 5). Figure 5 Benefits Of Cloud Base: 103 IT decision-makers in North America and Europe Source: A commissioned study conducted by Forrester Consulting on behalf of Dell, June, 2013 Whether customers decide (or have the luxury) to go with one vendor/service provider or several, customers expect them to meet a high operations performance bar. They essentially use their own internal, honed IT operations capabilities as a gauge to scrutinize cloud service providers. Besides price, which is always an important provider selection criterion, customers look discerningly for cloud solutions with proven capabilities in (see Figure 6): Security. Two-thirds of customers call out cloud security as one of their top five criteria, which is reflective of the main concern of those customers hesitant to cloud. Reliability. Reliability uptime and high performance ranks No. 2 in customers cloud service provider wish list. Again, just as their own internal IT operations service levels are expected to meet certain metrics, so are those of external cloud service providers. On a related note, customers also consider cloud service providers service-level agreements (i.e., what type of remuneration they can get if the service provider fails to meet service-level guarantees). Page 5

6 Vendor/provider stability. Customers are investing in cloud service solutions knowing that they are a critical element to their data center infrastructure and that they represent long-term investments/relationships. Thus, customers are keen to engage with service providers with a proven track record and long-term viability. Figure 6 Vendor/Service Provider Expectations Base: 103 IT decision-makers in North America and Europe Source: A commissioned study conducted by Forrester Consulting on behalf of Dell, June 2013 Tooling For Cloud Management Customers have very clear positions for management tooling on their cloud road maps. Nearly all customers acknowledge the importance of cloud management tools as a part of their cloud solution. And whether those tools are deployed on-premises or on-demand, the more integrated the tool set, the better (see Figure 7): Customers want integrated cloud management... Customers show strong, near-equal preference for internal administration and subscription-based cloud management platforms (CMPs). More than 80% either are considering or strongly prefer a fully integrated set of cloud management tools.... in order to reduce complexity. Preference drops considerably for piecemeal solutions and independent cloud service brokers. With respect to managing their cloud environments, most customers believe that they will receive a higher-quality experience if they avoid piecing together multiple software components to form a management solution. Customers aim to reduce complexity with cloud services and believe that cloud vendors/service providers that concentrate on offering a complete suite will best meet their cloud management requirements. Page 6

7 Figure 7 Cloud Management Preferences Base: 103 IT decision-makers in North America and Europe Source: A commissioned study conducted by Forrester Consulting on behalf of Dell, June 2013 Conclusions Customers see their cloud infrastructure investments as paying off, in terms of not only cost savings but also strategic business advantages i.e., offering the elastic scalability to quickly respond to unanticipated IT operations needs and the adaptability to quickly take advantage of innovation opportunities. IT customers are expanding their cloud lenses beyond development and testing to more production systems, advancing their cloud road map requirements, and scrutinizing the capabilities of cloud vendors/service providers and their offerings to enable and support those increasingly rigorous requirements. For example, customers are demanding more from their providers in the form of robust security and warranties; regulatory compliance functionality; and end-to-end IT infrastructure solutions portfolio and services support, from internal data centers to hybrid multicloud environments and from professional services for assessment and migration to management tooling. Page 7

8 Methodology This Technology Adoption Profile was commissioned by Dell. To create this profile, Forrester leveraged its Forrsights Hardware Survey, Q3 2012, Forrester Research, Inc. Forrester Consulting supplemented this data with custom survey questions asked of 103 IT decision-makers at mid-market and enterprise-size organizations (500+ employees) in the US, Canada, the UK, France, and Germany. Respondents were from organizations that had implemented IaaS solutions and were familiar with the cloud services decision-making process. Survey respondents were asked survey questions related to current IaaS use and needs as well as their plans to manage their cloud environment. The auxiliary custom survey was conducted in June For more information on Forrester s data panel and Tech Industry Consulting services, visit Endnotes 1 Forty-seven percent of respondents (103 IT decision-makers in North America and Europe) in the custom survey agreed to the following statement: My firm feels our data is more secure in the cloud than on a system that we could afford to build in-house. Source: A commissioned study conducted by Forrester Consulting on behalf of Dell, June About Forrester Consulting Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. For more information, visit 2013, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester, Technographics, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For additional information, go to [1-M69D35] Page 8

Capacity Management Benefits For The Cloud

Capacity Management Benefits For The Cloud A Custom Technology Adoption Profile Commissioned By BMC Software November 2014 Capacity Management Benefits For The Cloud Introduction There are many benefits that enterprises can realize by moving workloads

More information

Enterprises Seek The Benefits Of Hybrid Cloud, And Work To Overcome The Challenges

Enterprises Seek The Benefits Of Hybrid Cloud, And Work To Overcome The Challenges A Custom Technology Adoption Profile Commissioned By Cisco Systems Enterprises Seek The Benefits Of Hybrid Cloud, And Work To Overcome The Challenges January 2013 Introduction About half of US and European

More information

Are SMBs Taking Disaster Recovery Seriously Enough?

Are SMBs Taking Disaster Recovery Seriously Enough? A Custom Technology Adoption Profile Commissioned By Colt September 2014 Are SMBs Taking Disaster Recovery Seriously Enough? Introduction Small and medium-size businesses (SMBs) have the same challenges

More information

Leverage A Third-Party Data Center To Deliver Increased Business Value

Leverage A Third-Party Data Center To Deliver Increased Business Value A Custom Technology Adoption Profile Commissioned By NTT Communications March 2014 Leverage A Third-Party Data Center To Deliver Increased Business Value 1 Introduction Companies are under increasing pressure

More information

The Risks Of Do It Yourself Disaster Recovery

The Risks Of Do It Yourself Disaster Recovery A Custom Technology Adoption Profile Commissioned by IBM The Risks Of Do It Yourself Disaster Recovery Firms Bringing Disaster Recovery Back In-House Face Significant Challenges In Resources, Funding,

More information

Hybrid Cloud Adoption Gains Momentum

Hybrid Cloud Adoption Gains Momentum Redefining The Role Of IT As Digital Transformation Takes Center Stage GET STARTED Evaluating The Trends In Hybrid Cloud Adoption Organizations have been adopting cloud solutions, both public and private,

More information

Cloud Without Limits: How To Deliver Hybrid Cloud With Agility, Governance, And Choice

Cloud Without Limits: How To Deliver Hybrid Cloud With Agility, Governance, And Choice A Custom Technology Adoption Profile Commissioned By Dell November 2014 Cloud Without Limits: How To Deliver Hybrid Cloud With Agility, Governance, And Choice Introduction With more and more business applications

More information

Hybrid Cloud Places New Demands On The Network

Hybrid Cloud Places New Demands On The Network A Custom Technology Adoption Profile Commissioned By Juniper Networks April 2014 Hybrid Cloud Places New Demands On The Network Introduction Today s business pressures require IT resources to be a cost-effective

More information

Cloud-Based Disaster Recovery Barriers And Drivers In The Enterprise

Cloud-Based Disaster Recovery Barriers And Drivers In The Enterprise A Custom Technology Adoption Profile Commissioned By IBM Cloud-Based Disaster Recovery Barriers And Drivers In The Enterprise March 2012 Introduction Enterprise IT professionals today face a serious challenge:

More information

Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World

Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World A Custom Technology Adoption Profile Commissioned By HP Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World April 2012 Setting The Stage: IT Must Get In Front Of Enterprise

More information

Strategically Source Your Next Data Centre Data Centre Purchasing Drivers, Priorities, and Barriers for Asia-Pacific Firms

Strategically Source Your Next Data Centre Data Centre Purchasing Drivers, Priorities, and Barriers for Asia-Pacific Firms A Forrester Consulting Thought Leadership Paper Commissioned By Digital Realty July 2014 Strategically Source Your Next Data Centre Data Centre Purchasing Drivers, Priorities, and Barriers for Asia-Pacific

More information

Future IT Capacity Planning Depends On Flexibility

Future IT Capacity Planning Depends On Flexibility A Custom Technology Adoption Profile Commissioned By HP July 2014 Future IT Capacity Planning Depends On Flexibility Introduction Businesses today depend more than ever on technology systems for both internal

More information

Records Management And Hybrid Cloud Computing: Transforming Information Governance

Records Management And Hybrid Cloud Computing: Transforming Information Governance A Custom Technology Adoption Profile Commissioned By April 2014 Records Management And Hybrid Cloud Computing: Transforming Information Governance 1 Introduction Organizations are under extreme pressure

More information

Top Unified Communications Trends For Midsize Businesses

Top Unified Communications Trends For Midsize Businesses A Custom Technology Adoption Profile Commissioned By Cisco January 2014 Top Unified Communications Trends For Midsize Businesses 1 Introduction As the corporate landscape becomes increasingly mobile, and

More information

UC And Collaboration Adoption By Business Leads To Real Benefits

UC And Collaboration Adoption By Business Leads To Real Benefits A Custom Technology Adoption Profile Commissioned By Cisco Systems UC And Collaboration Adoption By Business Leads To Real Benefits July 2013 Deployment Of Broad Set Of Collaboration Capabilities Across

More information

Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management

Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management A Custom Technology Adoption Profile Commissioned By Aruba Networks March 2014 Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management 1 Introduction With the rise of

More information

SMBs File Storage Needs Are Growing, But 57% Underestimate File Server Costs 45% Are Interested In Cloud Options

SMBs File Storage Needs Are Growing, But 57% Underestimate File Server Costs 45% Are Interested In Cloud Options A Custom Technology Adoption Profile Commissioned by Egnyte SMBs File Storage Needs Are Growing, But 57% Underestimate File Server Costs 45% Are Interested In Cloud Options September 30, 2011 Many SMBs

More information

Benefits Of Leveraging The Cloud Extend To Master Data Management

Benefits Of Leveraging The Cloud Extend To Master Data Management A Custom Technology Adoption Profile Commissioned By Liaison Technologies April 2014 Benefits Of Leveraging The Cloud Extend To Master Data Management Introduction It is extremely difficult to imagine

More information

Managed Mobility Cloud Services Gain Momentum With European Midmarket Organizations

Managed Mobility Cloud Services Gain Momentum With European Midmarket Organizations A Custom Technology Adoption Profile Commissioned By VeliQ & SAP January 2014 Managed Mobility Cloud Services Gain Momentum With European Midmarket Organizations 1 Introduction The mobile mind shift resulted

More information

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences A Custom Technology Adoption Profile Commissioned By Genesys Telecommunications Laboratories Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences March 2013 Introduction

More information

Why Endpoint Backup Is More Critical Than Ever

Why Endpoint Backup Is More Critical Than Ever A Custom Technology Adoption Profile Commissioned By Code42 April 2014 Why Endpoint Backup Is More Critical Than Ever Introduction The mobile mind shift is here, and as employees increasingly favor using

More information

Are SMBs Taking Disaster Recovery Seriously Enough?

Are SMBs Taking Disaster Recovery Seriously Enough? A Custom Technology Adoption Profile Commissioned By Cisco March 2015 Are SMBs Taking Disaster Recovery Seriously Enough? Introduction Small and medium-size businesses (SMBs) have the same challenges as

More information

Continuous Third-Party Security Monitoring Powers Business Objectives And Vendor Accountability

Continuous Third-Party Security Monitoring Powers Business Objectives And Vendor Accountability A Custom Technology Adoption Profile Commissioned By BitSight Technologies Continuous Third-Party Security Monitoring Powers Business Objectives And Vendor Accountability Introduction As concerns around

More information

Cloud ERP: An Adaptable, Consumable, And Flexible Option For Medium-Size Businesses

Cloud ERP: An Adaptable, Consumable, And Flexible Option For Medium-Size Businesses A Custom Technology Adoption Profile Commissioned By Acumatica Cloud ERP: An Adaptable, Consumable, And Flexible Option For Medium-Size Businesses March 2013 Introduction And Key Findings In recent years,

More information

Simplify And Innovate The Way You Consume Cloud

Simplify And Innovate The Way You Consume Cloud A Forrester Consulting October 2014 Thought Leadership Paper Commissioned By Infosys Simplify And Innovate The Way You Consume Cloud Table Of Contents Executive Summary... 1 Cloud Adoption Is Gaining Maturity

More information

What are your firm s plans to adopt x86 server virtualization? Not interested

What are your firm s plans to adopt x86 server virtualization? Not interested The benefits of server virtualization are widely accepted and the majority of organizations have deployed virtualization technologies. Organizations are virtualizing mission-critical workloads but must

More information

Data Growth Presents Challenges And Opportunities

Data Growth Presents Challenges And Opportunities A Custom Technology Adoption Profile Commissioned By AT&T August 2012 Introduction Today s CIO faces many challenges. Businesses are craving data as they look to remain competitive, and scour external

More information

Many Firms Are Overconfident In Their Disaster Recovery Ability

Many Firms Are Overconfident In Their Disaster Recovery Ability A Custom Technology Adoption Profile Commissioned By Dell May 2014 Many Firms Are Overconfident In Their Disaster Recovery Ability 1 Introduction In today s world, workers expect 24x7 availability and

More information

The Move Toward Modern Application Platforms

The Move Toward Modern Application Platforms A Custom Technology Adoption Profile Commissioned By Appian December 2014 The Move Toward Modern Application Platforms Introduction Most businesses urgently need to deliver custom applications and lots

More information

Firms Turn To Next- Generation Firewalls To Tackle Evolving IT Threats

Firms Turn To Next- Generation Firewalls To Tackle Evolving IT Threats A Custom Technology Adoption Profile Commissioned By Fortinet April 2014 1 Firms Turn To Next- Generation Firewalls To Tackle Evolving IT Threats Introduction With the advancement of technology, IT security

More information

The Expanding Role Of Mobility In The Workplace

The Expanding Role Of Mobility In The Workplace A Custom Technology Adoption Profile Commissioned By Cisco Systems February 2012 Corporate Mobility Initiatives Gain Momentum Workers are increasingly mobile, and a majority of enterprises are focused

More information

The Move Is On To Open Source Integration Software

The Move Is On To Open Source Integration Software A Custom Technology Adoption Profile Commissioned By Red Hat Forrester Surveys Show Adoption Of Open Source Integration On The Upswing The current economic environment has prompted firms to seek out low-cost

More information

A Custom Technology Adoption Profile Commissioned By Aerohive Networks. January 2014. Cloud Networking

A Custom Technology Adoption Profile Commissioned By Aerohive Networks. January 2014. Cloud Networking A Custom Technology Adoption Profile Commissioned By Aerohive Networks January 2014 Cloud Networking 1 Introduction Business decision-makers are increasingly prioritizing company growth and new customer

More information

Big Data Ups The Customer Analytics Game

Big Data Ups The Customer Analytics Game A Custom Technology Adoption Profile Commissioned By IBM February 2014 Big Data Ups The Customer Analytics Game Introduction In the age of the customer, enterprises invest in creating actionable customer

More information

Enterprises Shift To Smart Process Apps To Engage Customers

Enterprises Shift To Smart Process Apps To Engage Customers A Custom Technology Adoption Profile Commissioned By Kofax Executive Summary Historically, companies have invested in systems that make the business more efficient systems like customer relationship management

More information

Application Delivery Controllers For Virtual Applications

Application Delivery Controllers For Virtual Applications A Custom Technology Adoption Profile Commissioned By Cisco June 2012 Introduction Over the past few years, business executives have driven fundamental business practices into IT to contain costs. So it

More information

Cloud Change Agents Drive Business Transformation

Cloud Change Agents Drive Business Transformation A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft The Status Of Cloud Computing As A Business Transformation Tool In The UK December 2012 Table Of Contents Executive Summary...

More information

A Tidal Wave of Dynamic Web Content Is Coming How Will You Respond?

A Tidal Wave of Dynamic Web Content Is Coming How Will You Respond? A Custom Technology Adoption Profile Commissioned by Riverbed A Tidal Wave of Dynamic Web Content Is Coming How Will You Respond? March 2012 Introduction As enterprises shift from desktop apps to web and

More information

Voice Transformation Enables Many Business Benefits

Voice Transformation Enables Many Business Benefits A Custom Technology Adoption Profile Commissioned By AT&T June 2012 Introduction Voice over Internet Protocol (VoIP) solutions enable enterprises to streamline and transform their corporate telecommunications

More information

Intent Data Can Sharpen Your Competitive Edge

Intent Data Can Sharpen Your Competitive Edge A Custom Technology Adoption Profile Commissioned By Magnetic May 2015 Intent Data Can Sharpen Your Competitive Edge Introduction Using intent data for customer acquisition and retention is important for

More information

Key Strategies To Capture And Measure The Value Of Consumerization Of IT

Key Strategies To Capture And Measure The Value Of Consumerization Of IT A Forrester Consulting Thought Leadership Paper Commissioned By Trend Micro Key Strategies To Capture And Measure The Value Of Consumerization Of IT Enterprises Achieve A Wide Range Of Benefits By Deploying

More information

A Forrester Consulting Thought Leadership Paper Commissioned By HP IT Operations Managers Must Rethink Their Approach To Private Cloud

A Forrester Consulting Thought Leadership Paper Commissioned By HP IT Operations Managers Must Rethink Their Approach To Private Cloud A Forrester Consulting Thought Leadership Paper Commissioned By HP IT Operations Managers Must Rethink Their Approach To Private Cloud September 2011 Table Of Contents Executive Summary... 2 Firms Are

More information

Application Performance Management Is Critical To Business Success

Application Performance Management Is Critical To Business Success A Custom Technology February 2014 Adoption Profile Commissioned By IBM Application Performance Management Is Critical To Business Success 1 Introduction We have entered the age of the customer, an era

More information

TECH CHOICES. September 20, 2006 Comparing The ROI Of SaaS Versus On-Premise Using Forrester s TEI Approach. by R Ray Wang

TECH CHOICES. September 20, 2006 Comparing The ROI Of SaaS Versus On-Premise Using Forrester s TEI Approach. by R Ray Wang September 20, 2006 Comparing The ROI Of SaaS Versus On-Premise Using Forrester s TEI Approach by R Ray Wang TECH CHOICES Helping Business Thrive On Technology Change TECH CHOICES Includes a TEI model and

More information

Connect and Protect: The Importance Of Security And Identity Access Management For Connected Devices

Connect and Protect: The Importance Of Security And Identity Access Management For Connected Devices A Forrester Consulting Thought Leadership Paper Commissioned By Xively By LogMeIn August 2015 Connect and Protect: The Importance Of Security And Identity Access Management For Connected Devices Table

More information

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft March 2014 Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs

More information

Database-As-A-Service Saves Money, Improves IT Productivity, And Speeds Application Development

Database-As-A-Service Saves Money, Improves IT Productivity, And Speeds Application Development A Forrester Consulting Thought Leadership Paper Commissioned By VMware Database-As-A-Service Saves Money, Improves IT Productivity, And Speeds Application Development October 2012 Table Of Contents Executive

More information

A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies. November 2014

A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies. November 2014 A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies November 2014 Internet-Of-Things Solution Deployment Gains Momentum Among Firms Globally Improved Customer Experience

More information

Seize The Mobile Moment: Field Service Mobility Solutions Improve Customer Experience

Seize The Mobile Moment: Field Service Mobility Solutions Improve Customer Experience A Custom Technology Adoption Profile Commissioned By HP January 2015 Seize The Mobile Moment: Field Service Solutions Improve Customer Experience Introduction Customers expect to get what they want in

More information

Mobile Device Management Underpins A Bring-Your-Own- Device (BYOD) Strategy

Mobile Device Management Underpins A Bring-Your-Own- Device (BYOD) Strategy A Custom Technology Adoption Profile Commissioned By Sybase/SAP Mobile Device Management Underpins A Bring-Your-Own- Device (BYOD) Strategy July 2012 Forrester Surveys Show Surging Demand For Consumerization

More information

Outsourcing Database Administration Saves Money, Improves IT Productivity

Outsourcing Database Administration Saves Money, Improves IT Productivity A Custom Technology March 2014 Adoption Profile Commissioned By Datavail Administration Saves Money, Improves IT Productivity Introduction Today, enterprises are supporting hundreds or even thousands of

More information

Trends In Data Quality And Business Process Alignment

Trends In Data Quality And Business Process Alignment A Custom Technology Adoption Profile Commissioned by Trillium Software November, 2011 Introduction Enterprise organizations indicate that they place significant importance on data quality and make a strong

More information

The Future Of The WAN Is Software-Defined

The Future Of The WAN Is Software-Defined Software-Defined WAN Gives Network Managers Better Control Over Their Networks To Ensure Security, Reliability, And Cost Efficiency GET STARTED What Is The Future Of The WAN? The adoption of cloud resources,

More information

A Forrester Consulting Thought Leadership Paper Commissioned By Brother. December 2014

A Forrester Consulting Thought Leadership Paper Commissioned By Brother. December 2014 A Forrester Consulting Thought Leadership Paper Commissioned By Brother December 2014 Strategies And Solutions For Secure Webconferencing Choose Deployment Models And Products To Suit Security And Performance

More information

Executive Summary... 2. OpenEdge Streamlines Development and Support... 2. Factors Affecting Benefits And Costs... 3. Disclosures...

Executive Summary... 2. OpenEdge Streamlines Development and Support... 2. Factors Affecting Benefits And Costs... 3. Disclosures... TABLE OF CONTENTS Executive Summary... 2 OpenEdge Streamlines Development and Support... 2 Factors Affecting Benefits And Costs... 3 Disclosures... 3 TEI Framework And Methodology... 5 Analysis... 7 Interview

More information

Protecting Customer Experience Against Distributed Denial Of Service (DDoS)

Protecting Customer Experience Against Distributed Denial Of Service (DDoS) A Custom Technology Adoption Profile Commissioned By Bell Canada June 2014 Protecting Customer Experience Against Distributed Denial Of Service (DDoS) Introduction In today s age of the customer, a company

More information

A Key to Cloud Efficiency: Aggregation

A Key to Cloud Efficiency: Aggregation A Forrester Consulting Thought Leadership Paper Commissioned By AT&T Survey finds significant operational efficiencies when cloud services are brokered by a service provider November 2012 Table Of Contents

More information

Managed Hosting And Private Hosted Cloud Both Are Viable Alternatives To Public And Virtual Private Cloud Models

Managed Hosting And Private Hosted Cloud Both Are Viable Alternatives To Public And Virtual Private Cloud Models A Forrester Consulting Thought Leadership Paper Commissioned By AT&T June 2014 Managed Hosting And Private Hosted Cloud Both Are Viable Alternatives To Public And Virtual Private Cloud Models Table Of

More information

Software Integrity Risk Report

Software Integrity Risk Report A Forrester Consulting Thought Leadership Paper Commissioned By Coverity The Critical Link Between Business Risk And Development Risk April 2011 Table Of Contents Executive Summary... 2 Introduction And

More information

Is Your Big Data Solution Production-Ready?

Is Your Big Data Solution Production-Ready? A Custom Technology Adoption Profile Commissioned By CenturyLink Technology Solutions January 2014 Is Your Big Data Solution Production-Ready? 1 Introduction This CenturyLink Technology Solutions (formerly

More information

Top 10 Managed Hosting And Hosted Cloud Best Practices

Top 10 Managed Hosting And Hosted Cloud Best Practices A Forrester Consulting June 2014 Thought Leadership Paper Commissioned By AT&T Top 10 Managed Hosting And Hosted Cloud Best Practices Table Of Contents Executive Summary... 1 Minimize Pitfalls In Transitioning

More information

Which Managed Hosting And Private Hosted Cloud Option Is Right For You?

Which Managed Hosting And Private Hosted Cloud Option Is Right For You? A Forrester Consulting June 2014 Thought Leadership Paper Commissioned By AT&T Which Managed Hosting And Private Hosted Cloud Option Is Right For You? Table Of Contents Executive Summary... 1 Select The

More information

IT Security s Responsibility: Protecting Mobile Certificates

IT Security s Responsibility: Protecting Mobile Certificates A Custom Technology Adoption Profile Commissioned By Venafi June 2014 IT Security s Responsibility: Protecting Mobile Certificates Introduction The ubiquity of mobile in the enterprise means that IT must

More information

Latest IT Trends For Secure Mobile Collaboration

Latest IT Trends For Secure Mobile Collaboration A Custom Technology Adoption Profile Commissioned By Cisco Systems September 2013 Corporate Mobility Momentum Accelerates Among Enterprises The pace of enterprises deploying corporate mobility initiatives

More information

The Key To Cloud And Virtual Computing

The Key To Cloud And Virtual Computing A Forrester Consulting Thought Leadership Paper Commissioned By TeamQuest Managing And Planning Capacity In 2011 And Beyond June 2011 Table Of Contents Executive Summary... 2 Key Findings... 2 The Pursuit

More information

The State Of Public Cloud Security Part One Of A Three-Part Series On Public Cloud Security

The State Of Public Cloud Security Part One Of A Three-Part Series On Public Cloud Security A Forrester Consulting Thought Leadership Paper Commissioned By Trend Micro September 2014 The State Of Public Cloud Security Part One Of A Three-Part Series On Public Cloud Security Table Of Contents

More information

How Organizations Are Improving Business Resiliency With Continuous IT Availability

How Organizations Are Improving Business Resiliency With Continuous IT Availability A Custom Technology Adoption Profile Commissioned By EMC Corporation How Organizations Are Improving Business Resiliency With Continuous IT Availability February 2013 Introduction: Business Stakeholders

More information

Consumer Web Portals: Platforms At Significant Security Risk

Consumer Web Portals: Platforms At Significant Security Risk A Custom Technology Adoption Profile Commissioned By RSA December 2013 Consumer Web Portals: Platforms At Significant Security Risk 1 Introduction The increasing number of digital identities, prevalence

More information

File Sync And Share Grows In The Enterprise: Capture The Benefits And Manage The Risks

File Sync And Share Grows In The Enterprise: Capture The Benefits And Manage The Risks A Custom Technology Adoption Profile Commissioned By Code42 October 2014 File Sync And Share Grows In The Enterprise: Capture The Benefits And Manage The Risks Introduction Demand is surging for collaboration

More information

The Unified Communications Journey

The Unified Communications Journey A Custom Technology Adoption Profile Commissioned By Cisco Systems How IT Is Responding To Increasing Demand For Mobile And Visual Collaboration July 2012 Introduction Today s IT managers have to navigate

More information

A Forrester Consulting Thought Leadership Paper Commissioned By MetaPack. September 2014

A Forrester Consulting Thought Leadership Paper Commissioned By MetaPack. September 2014 A Forrester Consulting Thought Leadership Paper Commissioned By MetaPack September 2014 Boost ecommerce Revenue By Enhancing Delivery Capabilities Retailers Leverage A Multicarrier Strategy To Offer Consumers

More information

Future-Proofing Your Data Center Storage

Future-Proofing Your Data Center Storage A Custom Technology Adoption Profile Commissioned By HP October 2012 Introduction For years, organizations have made hard choices on storage spending in the face of high growth as well as high sensitivity

More information

An Executive Primer To Customer Success Management

An Executive Primer To Customer Success Management A Forrester Consulting Thought Leadership Paper Commissioned By Gainsight April 2014 An Executive Primer To Customer Success Management Table Of Contents We Live In A Subscription Economy Learn To Manage

More information

Is It Time To Refresh Your Wireless Infrastructure?

Is It Time To Refresh Your Wireless Infrastructure? A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies October 2015 Is It Time To Refresh Your Wireless Infrastructure? Table Of Contents Executive Summary... 1 The Age Of The

More information

Strategically Detecting And Mitigating Employee Fraud

Strategically Detecting And Mitigating Employee Fraud A Custom Technology Adoption Profile Commissioned By SAP and Deloitte March 2014 Strategically Detecting And Mitigating Employee Fraud Executive Summary Employee fraud is a universal concern, with detection

More information

Digital Business Requires Application Performance Management

Digital Business Requires Application Performance Management A Custom Technology Adoption Profile Commissioned By BMC Software January 2015 Digital Business Requires Application Performance Management Introduction Digital is transforming the rules of business success.

More information

A Forrester Consulting Thought Leadership Paper Commissioned By AT&T Collaboration Frontier: An Integrated Experience

A Forrester Consulting Thought Leadership Paper Commissioned By AT&T Collaboration Frontier: An Integrated Experience A Forrester Consulting Thought Leadership Paper Commissioned By AT&T August 2013 Table Of Contents Executive Summary... 2 The Profile Of Respondents Is Across The Board... 3 Investment In Collaboration

More information

It s A Hybrid Cloud World Strategies For Cloud Success

It s A Hybrid Cloud World Strategies For Cloud Success A Forrester Consulting Thought Leadership Paper Commissioned By NTT Communications ICT Solutions (NTT ICT) and HP Nov ember 2014 It s A Hybrid Cloud World Strategies For Cloud Success Table Of Contents

More information

The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend

The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend A Forrester Consulting Thought Leadership Paper Commissioned By Concur May 2014 The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend Table Of

More information

How To Get Started With Customer Success Management

How To Get Started With Customer Success Management A Forrester Consulting Thought Leadership Paper Commissioned By Gainsight April 2014 How To Get Started With Customer Success Management Table Of Contents Four Actionable Steps To Setting Up Your Customer

More information

Single-Vendor Security Ecosystems Offer Concrete Benefits Over Point Solutions

Single-Vendor Security Ecosystems Offer Concrete Benefits Over Point Solutions A Custom Technology Adoption Profile Commissioned By Trend Micro April 2014 Single-Vendor Security Ecosystems Offer Concrete Benefits Over Point Solutions Introduction Advanced attacks on an organization

More information

Infrastructure As Code: Fueling The Fire For Faster Application Delivery

Infrastructure As Code: Fueling The Fire For Faster Application Delivery A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft March 2015 Infrastructure As Code: Fueling The Fire For Faster Application Delivery Table Of Contents Executive Summary... 1 Companies

More information

Leveraging the Private Cloud for Competitive Advantage

Leveraging the Private Cloud for Competitive Advantage Leveraging the Private Cloud for Competitive Advantage Introduction While it is universally accepted that organisations will leverage cloud solutions to service their IT needs, there is a lack of clarity

More information

The Era Of Intimate Customer Decisioning Is At Hand

The Era Of Intimate Customer Decisioning Is At Hand A Forrester Consulting Thought Leadership Paper Commissioned By FICO Decisions Based On An Informed, Intimate, And Immediate Understanding Of Customers Are the Next Normal January 2013 Table Of Contents

More information

Building For The Future: What The New World Of Cloud IT Means For The Network

Building For The Future: What The New World Of Cloud IT Means For The Network A Thought Leadership Paper Commissioned By XO Communications And Juniper Networks Building For The Future: What The New World Of Cloud IT Means For The Network Maximize Cloud Services With An Intelligent

More information

Making Leaders Successful Every Day

Making Leaders Successful Every Day Making Leaders Successful Every Day Why & How Enterprises Are Adopting the Cloud James Staten, VP, Principal Analyst The bottom line 1. Public cloud adoption is driven by the business, not IT Empowered

More information

The Total Economic Impact Of IBM Informix Database Server

The Total Economic Impact Of IBM Informix Database Server A Forrester Total Economic Impact Study Prepared For IBM The Total Economic Impact Of IBM Informix Database Server A Single-Company Analysis Project Director: Jon Erickson September 2010 TABLE OF CONTENTS

More information

Best Practices For Public Cloud Security Part Three Of A Three-Part Series On Public Cloud Security

Best Practices For Public Cloud Security Part Three Of A Three-Part Series On Public Cloud Security A Forrester Consulting Thought Leadership Paper Commissioned By Trend Micro February 2015 Best Practices For Public Cloud Security Part Three Of A Three-Part Series On Public Cloud Security Table Of Contents

More information

Governance Takes A Central Role As Enterprises Shift To Mobile

Governance Takes A Central Role As Enterprises Shift To Mobile A Forrester Consulting Thought Leadership Paper Commissioned By Druva October 2014 Governance Takes A Central Role As Enterprises Shift To Mobile Table Of Contents Executive Summary... 1 Mobility Adds

More information

For Enterprise Architecture Professionals

For Enterprise Architecture Professionals Case Study: How Wyeth Upgraded Its B2B Operations To Support A Global ERP Strategy Ken Vollmer with Alex Cullen and Matt Czarnecki Executive Summary Wyeth Pharmaceuticals recently completed a major upgrade

More information

File Sync And Share And The Future Of Work

File Sync And Share And The Future Of Work A Forrester Consulting Thought Leadership Paper Commissioned By Dropbox March 2014 File Sync And Share And The Future Of Work Table Of Contents Executive Summary...1 Workers Are Embracing Sync And Share

More information

Enable Mobility With Application Visibility At The Edge Of The Network

Enable Mobility With Application Visibility At The Edge Of The Network A Custom Technology Adoption Profile Commissioned By Aerohive December 2014 Enable Mobility With Application Visibility At The Edge Of The Network Introduction Customer-obsessed companies have shifted

More information

Page 2. Most Of The Information Workforce Now Works Remotely

Page 2. Most Of The Information Workforce Now Works Remotely The workplace landscape is changing rapidly as people walk into the office with the expectations and sometimes the tools they carry from home. The requirements for flexibility rise even higher as employees

More information

Closing The IT Network Skills Gap

Closing The IT Network Skills Gap June, 2008 Closing The IT Network Skills Gap How managers can understand and prepare for new networking skill requirements A commissioned study conducted by Forrester Consulting on behalf of Cisco Table

More information

Executive Summary... 2. Sales Reps And Operations Professionals Need Rich Customer Data To Meet Revenue Targets... 3

Executive Summary... 2. Sales Reps And Operations Professionals Need Rich Customer Data To Meet Revenue Targets... 3 Executive Summary... 2 Sales Reps And Operations Professionals Need Rich Customer Data To Meet Revenue Targets... 3 Lack Of Accurate, Timely, And Actionable Customer Data Makes Goal Attainment Difficult...

More information

A Faster Pace For Retail Paid Search Real-Time Insights Are Critical To Competitive Advantage

A Faster Pace For Retail Paid Search Real-Time Insights Are Critical To Competitive Advantage A Forrester Consulting Thought Leadership Paper Commissioned By Google DoubleClick August 2014 A Faster Pace For Retail Paid Search Real-Time Insights Are Critical To Competitive Advantage Table Of Contents

More information

Projected Cost Analysis Of SAP HANA

Projected Cost Analysis Of SAP HANA A Forrester Total Economic Impact Study Commissioned By SAP Project Director: Shaheen Parks April 2014 Projected Cost Analysis Of SAP HANA Cost Savings Enabled By Transitioning to HANA Table Of Contents

More information

If you had your choice of two work devices that would make you most productive in your job, which two devices would you prefer to have?

If you had your choice of two work devices that would make you most productive in your job, which two devices would you prefer to have? Technology analysts and journalists alike have been premature in proclaiming the death of the PC. Even in the empowered age of smartphones, netbooks, and tablets, the PC has a unique way of reinventing

More information

Bringing Together the Essential Elements of Private Cloud

Bringing Together the Essential Elements of Private Cloud White Paper Bringing Together the Essential Elements of Private Cloud Introduction: The Growing Need for Cloud-Based Services It s no secret that many types and sizes of businesses are moving to cloud

More information

Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market

Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market 2012 SAVVIS. All Rights Reserved. 1 Executive Summary There are a limited number of technologies which have

More information