The Cloud Manager s Balancing Act Balancing Security And Cost Without Sacrificing Time-To-Value

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1 A Forrester Consulting Thought Leadership Paper Commissioned By Trend Micro November 2014 The Cloud Manager s Balancing Act Balancing Security And Cost Without Sacrificing Time-To-Value Part Two Of A Three Part Series On Public Cloud Security

2 Table Of Contents Executive Summary... 1 The Three Variables Of Public Cloud Security... 2 Balancing The Variables Requires A Best-Fit, Automated Solution... 3 Appendix A: Methodology... 5 Appendix B: Demographics/Data... 5 Appendix C: Endnotes... 6 ABOUT FORRESTER CONSULTING Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. For more information, visit forrester.com/consulting. 2014, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester, Technographics, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For additional information, go to [1-PVTJUJ]

3 1 Executive Summary Application developers are migrating to the cloud with or without the support of IT and security, motivated by the agility and speed that the cloud can provide. This is changing the fundamental equation that cloud managers have to solve when balancing cost, appropriate security, and time-to-value. Time-to-value, once a flexible variable when selecting security, is no longer negotiable. Cloud managers who impede developer productivity will quickly find their developers circumventing IT to access cloud resources. This can lead to unsecure workloads and escalating costs for unmonitored cloud use and additional resources. In order to maintain control over cloud security and costs without sacrificing time-to-value, savvy cloud managers will employ an automated best-fit security solution. This paper is the second in a series of three from Forrester Consulting commissioned by Trend Micro on public cloud security practices. This paper follows The State Of Public Cloud Security, which serves as a primer on current best practices in public cloud security. Please see the Methodology section of this paper for more details. In order to maintain control over cloud security and costs without sacrificing time-to-value, savvy cloud managers will employ an automated best-fit security solution.

4 2 The Three Variables Of Public Cloud Security At the heart of public cloud security is a shared responsibility between the cloud vendor and the organization. Forrester calls this the uneven handshake, where the cloud service provider is only responsible for securing the data center, infrastructure, and hypervisor, while the end user organization is responsible for the operating system, applications, users, and data. Unlike in many hosting models, the cloud vendor isn t responsible for solving all security requirements. Expecting security for the entire stack isn t an option nor is it wise. Our survey of 321 IT professionals involved in public cloud security found that only 18% of respondents believe that the native security capabilities of cloud providers are sufficient for their implementation. To ensure that workloads are adequately protected, cloud managers will need to layer security policies on top of the existing policies of the cloud vendor. In crafting those new layers of security, there are three vital components to keep in mind: Time-to-value. This is the No. 1 concern of developers, and as a result, it needs to be the No. 1 priority of cloud managers as well. In our custom survey, two of the top three barriers to adopting ideal cloud security practices were related to time-to-value challenges 43% of respondents felt ideal security was too time-intensive, and 36% worried that it would slow down cloud usage (see Figure 1). Developers are not concerned with traditional security policies and procedures, and slow security can quickly translate into developers circumventing established processes without security or oversight. It is essential that cloud managers can ensure cloud resources are available for developers in under 15 minutes and that security is automated and out of sight of developers. 1 Only today s leading-edge cloud managers acknowledge the risk of not prioritizing time-to-value and, in turn, have successfully moved out in front of their enterprise cloud usage. FIGURE 1 Concerns Around Time-To-Value And Cost Often Hinder Ideal Security Practices Why haven t you implemented all of the public cloud security practices you d ideally like to? (Select all that apply) Too time-intensive 43% Time-to-value-related Not needed at the current time 43% concerns Cost-related concerns It would slow down our cloud usage 36% Our environment is too complex 35% Costs escalate when security policies are applied 31% Security practices are not automated 29% Our cloud provider can t meet our security needs 17% Public cloud s value is diminished by security policies 17% We can t find providers that fill our security requirements 15% Do not have the technical expertise to apply these policies 14% Security professionals can t adapt to a cloud model 11% Other (please specify) 1% Base: 112 IT professionals involved in their organization s public cloud security policies and tasks Source: A commissioned study conducted by Forrester Consulting on behalf of Trend Micro, May 2014

5 3 Security risks. In an attempt to prioritize time-to-value and optimize existing developer cloud usage, cloud managers often settle for minimal security practices. In their minds, some security is better than no security. However, with substandard security, security breaches can expose your organization to serious costs, in financial terms as well as brand identity, consumer trust, and litigation. There are core components of cloud security data encryption, monitoring and logging, role-based authentication, advanced firewalling, intrusion detection/prevention, patch management, and threat prevention that are necessary to keep cloud environments secure. The challenge is today s security services are often slow to implement. Cloud managers must simplify security policy application and get out of the way of developers, without increasing risk profile. Cost. Public cloud offers a less expensive option for delivering basic services as compared with hosted services or internal infrastructure options. This is owing to its usage-based pricing and the fact that users pay only for resources that are being consumed. But, these cost savings are limited to variable, short-term, and/or basic resource usage. Utilizing the cloud saves enterprises money when they are powered down, not when they are powered up. Costs can escalate quickly if users fail to turn off resources when not in use or employ additional services such as security. Escalating security costs ranked as a top reason why nearly one-third of the organizations surveyed have not implemented ideal security policies. Blanket security features applied across an environment can quickly drive up cost or slow application performance. Failure to apply any security services can expose your organization to significant risk and huge financial repercussions. Cloud managers not only need to regulate usage but also apply security practices that minimize overall costs. Cloud managers need a better way of securing their public cloud one that minimizes security risk exposure without unnecessarily escalating costs or delaying time-to-value. Balancing The Variables Requires A Best-Fit, Automated Solution The fundamental equation that cloud managers have to solve when balancing cost, appropriate security, and timeto-value has shifted, but all three variables are still essential to the success of public cloud (see Figure 2). While time-tovalue is now nonnegotiable, we have seen that inadequate security can expose organizations to serious financial risk, and blanket security features tacked on to the cloud can escalate costs quickly or cause developers to bypass IT. Therefore, cloud managers need to make sure their public cloud security programs provide appropriate security on all workloads, do not hinder developers time-to-value, and allow the organization to control costs. One way to ensure these three conditions are all met is to create a security solution that features premade templates with differing levels of security that can be provisioned when developers need them and applies the correct level of security to different workloads automatically. Such a solution is: FIGURE 2 The Equation To Balance Public Cloud Security Has Shifted Old formula New formula First priority Security First priority Time-to-value Secondary priorities Cost Time-to-value Secondary priorities Cost Security Source: Forrester Consulting, Inc.

6 4 Automated, to ensure time-to-value. The importance of time-to-value to developers cannot be overstated, so a successful security solution must prioritize it. Rather than take a traditional multiday approach where security is manually applied to workloads, cloud managers should automate security policies. When a developer requests a specific workload, security policies can be wrapped into the standard provisioning process. Some organizations completely abstract the underlying complexity of this, providing developers with check box cloud security. When security policies are automatically applied to workloads, it ensures that security policies are being followed and developers time-to-value is not compromised. This is especially important in industries with high compliance standards or regulations that need to be followed. A best fit for the workload, to manage costs. A onesize-fits-all security policy can drive up the cost of public cloud. Organizations taking this approach find the highest required level of security protection and apply it across all of its resources, many of which don t require that level of protection (e.g., encryption, PCI, HIPAA, etc.). Instead, cloud managers should apply security policies based on workload type and differing levels of sensitivity and regulations. This ensures that there is not overspending on unneeded security. Prebuilt in a template, to ensure proper security. Rather than relying on developers to select security for their workloads, organizations should automatically provision the appropriate level of security in the cloud template that the developer selects. This ensures that when developers request a new resource, the right security policies that fit the workload are automatically applied when the resource is provisioned without the need for the developer to determine the specific security protocols needed for that workload type. Alternatively, if the ability to prebuild security templates is not available, some organizations choose to have cloud managers review workloads after the developer has already provisioned them. This enables the developer to maintain time-to-value but ensures that proper security oversight takes place.

7 5 Appendix A: Methodology In this study, Forrester conducted an online survey of 321 organizations with 100 or more employees spending more than $5,000 average per month on public cloud in Australia, Brazil, France, Germany, Japan, the UK, and the US to evaluate current and best practices in public cloud security. Survey participants included IT professionals involved in their organization s public cloud security policies and tasks. The study began in April 2014 and was completed in May Appendix B: Demographics/Data FIGURE 3 Survey Demographics DE: 10% Company size UK: 16% 20,000 or more employees 20% US: 16% FR: 11% JAP: 16% 5,000 to 19,999 employees 25% 1,000 to 4,999 employees 36% 500 to 999 employees 13% BRA: 16% AUS: 17% 100 to 499 employees 6% IT role (Select all that apply) Which title best describes your position at your organization? Infrastructure 73% Operations 71% Cloud infrastructure/ operations/architect Solution/application architecture Security 59% IKM 46% SVM 31% 41% 51% C-level executive 25% Vice president 11% Director 25% Manager 30% Project manager 3% Full-time practitioner 5% ADD 31% Software testing and QA 25% Business analyst 21% Base: 321 IT professionals involved in their organization s public cloud security policies and tasks (Percentages may not total 100 due to rounding Source: A commissioned study conducted by Forrester Consulting on behalf of Trend Micro, May 2014

8 6 Appendix C: Endnotes 1 Source: Master 10 Trends For Your Cloud Journey, Forrester Research, Inc., May 10, 2012.

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