Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World

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1 A Custom Technology Adoption Profile Commissioned By HP Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World April 2012 Setting The Stage: IT Must Get In Front Of Enterprise Cloud Use Today there s significant pressure on IT to get to yes on cloud, pressure that stems from competitive demands and the needs of the business user. Every year, the business must deliver new and differentiated products or services to ensure a better user experience and expand its own market position. This often requires new cloud services that deliver greater agility, since these new systems of engagement aren t always available through the business own enterprise IT department. But that doesn t mean they re out of reach for the business user. Today there s an array of minimal-to-no-cost cloud services available with no long-term commitment, and business users can easily circumvent IT to get their job done better and faster with this shadow set of capabilities. The problem: Most business users don t know how to do this safely. To remain relevant, IT must get in front of the existing cloud use and provide these solutions with the appropriate guardrails. In fact, 36% of enterprises are currently prioritizing cloud strategy creation. 1 A large part of the cloud strategy creation is deciding which cloud deployment models and tools it will incorporate into its strategy to get in front of existing shadow IT use, something that is heavily dependent on delivering a solution that business users can and will use to meet their needs. On the IaaS-front, the first question IT asks is Do I want to endorse the use of public cloud, or should I provide a private cloud to corral this shadow IT activity? Sixty-seven percent cite security as the top barrier inhibiting public cloud adoption and claim that the enterprise will never use a multitenant public environment for production applications. 2 Alternatively, the safer option, private cloud, requires significant infrastructure and operations development along with new skill sets required by its IT staff. Although there are ways of balancing each of these concerns, it will ultimately lead to a hybrid of these environments, along with an array of other noncloud environments, to accommodate the different needs of specific workload types in existing states of maturity. Hybrid cloud is perhaps one of the most loaded terms in the IT industry and has various definitions. In this profile, hybrid cloud refers to the use of any cloud deployment in combination with any other environment. More often than not, enterprises plan to use a combination of traditional resources, private cloud, various hosting solutions, and public cloud to accommodate their needs across their application portfolios. This doesn t necessitate that applications are split across multiple environments. For this profile on cloud IaaS adoption, Forrester surveyed storage and server decision-makers at North American, Asian Pacific, and European enterprises and found that various hybrid cloud implementations were the preferred approach (see Figure 1). In fact, 4 of users planning to adopt or already using replied that some sort of hybrid environment was their preferred approach.

2 Current State Of Public And Private Cloud Use Yes, enterprises are using public cloud it s the majority of their cloud use today. This data opposes the conventional wisdom that says enterprises are only comfortable investing in private cloud environments. As noted in Figure 1, of those that have already adopted cloud, 2 state that public cloud is their preferred deployment type. Further bucking mythology, 55% of enterprise respondents said they re using public clouds for test and development and production deployments; and within that group, a third have been doing this for more than a year. When we asked business users about public IaaS adoption, 35% claimed to be currently using or planning to adopt it. Yet only 24% of IT respondents reported such use. This gap represents the degree of shadow IT happening in enterprises today. 3 In the cases where IT is involved and acknowledges public cloud use, IT tends to take a more passive role in the use of these services rather than acting as a partner to the business user. In March 2012, HP commissioned Forrester Consulting to dig deeper into IT input into these services; we found that more than half the time, IT administers run the back-end management of these deployments: IT fully manages and grants access rights 74% of the time, manages security configurations 7 of the time, manages the system images 68% of the time, and manages security of apps and the OS both 67% of the time. But only about half the time do they proactively engage the business on how to use cloud right. An example: IT only fully monitors the SLA of deployed applications about half of the time (see Figure 2). In a more proactive role, IT is involved throughout all of these processes and actively engages with the business about preferences, selection, optimization, and future expansion of cloud use. Figure 1 Enterprises Prefer Hybrid Solutions As Preferred IaaS Deployment Models Which type of cloud computing IaaS deployment approach are your users most interested in? 10 5% 7% % 2 18% No preference/don't know % % 34% Hybrid cloud, combining hosted private cloud, and local servers Hybrid cloud, combining public cloud, and local servers Hosted private cloud Public cloud Adopted (N = 124) 13% 16% Planning (N = 183) Base: 307 server and storage IT decision-makers who are planning to adopt or have already adopted cloud IaaS Either Page 2

3 Figure 2 Reported IT Involvement Is Surprisingly Limited For Many Management Roles To what extent does IT operations fulfill the following management roles for your company s cloud deployments? IT manages this fully IT manages this in some cases IT manages this only when asked IT does not manage it today IT is not involved in this function Manages and grants access rights to developers and other users 74% 2 3% Manages the security configurations deployed Manages the system images deployed Monitors the security of the deployed applications Manages the OS deployed Manages the HA/DR for deployed applications Manages the scalability of deployed applications Manages the middleware and application stack deployed Monitors the SLA of the deployed applications Assists with determining which apps should be deployed to which environment/across environments and the right hybrid architecture for app deployments Assists with configuration validation 7 68% 67% 67% 6 57% 5 23% 3% 23% 6% 25% 5% 19% 8% 3% 2 9% 4% 27% 9% 23% 9% 4% 35% 6% % 1 3% Assists with cost optimization of deployed applications 5 29% 1 7% Other 45% 18% 9% 18% 9% Base: 184 global enterprise IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of HP, March 2012 From a private cloud perspective, deployments are falling short of expectations. Today, 36% of enterprises consider building a private cloud to be a high or critical priority for However, when we look at those prioritizing building an internal private cloud, we also see that they are prioritizing expanding use of server virtualization (89%), consolidation (87%), and automating virtual servers (86%) all processes that must be completed before building an internal private cloud and that are stepping stones to first create a mature static virtual environment (see Figure 3). Given this, it s highly unlikely that the majority of these enterprises will achieve these objectives this year. And enterprises that claim to have built an internal private cloud are often simply cloud washing their static virtual environment by calling it a cloud when it fails to exhibit cloud behavioral requirements (see Figure 4). 4 For example, when it comes to self-service access only, 23% plan on having self-service access for users and few organizations have any plans on implementing chargeback making it clear that not only do these organizations not have a cloud environment in place, but that there s a clear lack of understanding about what it takes to offer and operate an internal private cloud. The problem? Business users expectations are set by the public IaaS cloud products, and if IT falls short of these expectations, IT will be circumvented. Given that this same group is prioritizing developing a cloud strategy (7) and using public IaaS providers (43%), it seems very likely that these organizations already anticipated the need to invest in a hybrid approach long-term rather than relying on internal cloud to meet all their needs. Page 3

4 Figure 3 Enterprises That Prioritize Building An Internal Cloud Aren t Actually Ready Yet What else is a priority for those prioritizing building an internal private cloud? Critical priority High priority Low priority Not on our agenda Don t know/does not apply Consolidate IT infrastructure via server consolidation, data center consolidation, or server virtualization Maintain or implement broad use of server virtualization as the standard server deployment model Automate the management of virtualized servers to gain flexibility and resiliency Develop a comprehensive cloud strategy for IT infrastructure 23% 25% 39% 46% % 6% Use cloud infrastructure-as-a-service (IaaS) at a service provider Purchase or upgrade disaster recovery and business continuity capabilities % 4 36% 29% 19% 6% Significantly upgrade your security environment Implement or expand use of desktop virtualization, thin client, and application streaming technologies Develop a comprehensive plan to add touchscreen tablet options for employees and/or customers 2 19% 6% 28% 43% 46% 44% 3 4% 28% 6% 19% Embrace employee self-provisioning of hardware and software 4% 2 36% 38% Implement a bring-your-own-pc program for employees 3% 1 28% 55% Base: 448 global enterprise IT decision-makers Figure 4 Cloud Washing Is Prevalent What are your firm s plans to implement the following server virtualization management capabilities? Expanding/upgrading implementation Implemented, not expanding Planning to implement in the next 12 months Total Implement a "virtual first" policy for new server deployments 4 23% 1 76% Use live migration of virtual machines as a standard practice % 65% Consolidated management of all on-premises virtual and physical servers 2 18% 2 59% Consolidated management of all on-premises virtual servers, including those of different hypervisor types 18% 17% 17% 5 Booting all virtual machines from networked storage 24% 14% 1 5 Consolidated management of all virtual servers, onpremises, and at service providers Resource tracking of virtual machine usage by account to track which users drive usage Policy-based automation of virtual machine allocation for routine adjustments, without human review Self-service portal for end users such as developers to deploy, manage, and remove virtual machines Chargeback to business user based on actual virtual machine usage in a period 14% 13% 9% 6% 3% % 15% 9% 6% 13% 28% 6% 3% 14% 23% 2 Base: 533 global enterprise IT decision-makers 39% Critical to effective cloud strategy Page 4

5 It s A Hybrid World Whether You like It Or Not As public and private clouds are built out in parallel, IT will find that different types of applications will require unique environments and that the distribution across these deployment models will shift over time to more agile, efficient options (see Figure 5). Although both public and private cloud environments provide agility and flexible resources for enterprises, there s still variability about which workload types enterprises deem appropriate for each environment. Many users doubt the viability of public cloud use for a variety of workload types. Even enterprises that are already using public cloud deployments believe that private cloud is suitable for more application types (see Figure 6). Respondents believe that mobile applications (), websites (58%), collaboration (47%), ecommerce (46%), CRM (38%), and internal training (36%) are the most suitable workloads for public cloud environments, whereas all the numbers for private cloud environments were higher for each workload type. Figure 5 Enterprises Plan To Shift Workloads Away From Traditional IT Infrastructures To A Hybrid Architecture Today, and in four years, what percentage of your firm s total x86 server OS instances will be in each of the following categories? Instances decrease Instances increase On a dynamic private cloud pool of virtual servers in our data centers Hosted private cloud IaaS, where our virtual servers are isolated from other customers Public cloud IaaS, where virtual servers are on servers shared with other customers Outsourced service provider 5% 17% On relatively static virtual servers in our data centers Traditional hosting offering, virtual or physical, that is not cloud IaaS On physical servers not virtualized operated in our data centers -27% Base: 498 global enterprise IT decision-makers (percentages formulated from the average instances found today and average instances in four years) Page 5

6 Figure 6 Enterprises Say Websites And Mobile Applications Are Most Suitable For Hybrid Cloud Which types of workloads do you think are suitable for deployment across the following environments? Traditional in-house deployment Internal private cloud Public IaaS cloud A hybrid of these options Mobile applications Websites Collaboration Content management File sharing Database Customer relationship management (CRM) Business process management (BPM) Internal training resources Security service Supply chain management Human capital management ecommerce Asset management IT management Financial management Business intelligence (BI) 33% 4 43% 43% 47% 39% 47% % 38% 54% 55% 57% 57% 59% 67% 68% 64% 6 66% 7 59% 59% 64% % 58% 2 58% 23% 47% 18% 3 15% 34% 15% 24% 8% 38% % 17% % 17% % 19% 15% 9% % 2 9% Base: 184 global enterprise IT decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of HP, March 2012 Conclusion: Current State Indicates A Hybrid Future Enterprises today are using public cloud and even deploying production applications in that environment. A problematic element of public cloud deployment is that it s often happening without IT s knowledge. In instances where IT is involved, Forrester finds that IT is not fully engaging with its business stakeholders. Ultimately, continuing down that disconnected path will disempower IT as its business counterparts engage in more shadow IT activities. In the same vein, IT is planning further rollouts of private cloud; however, Forrester finds that IT is not adequately preparing its infrastructure for the undertaking, and even when it does hit the mark, cloud washing is prevalent. On the whole, the data collected shows that current planning prioritization for private cloud is still immature. To ensure success with private cloud deployments, IT will have to clear infrastructure and operational hurdles to ensure an efficient and scalable environment. Ultimately, application portfolios will be split across various environments based on workload type fit. Page 6

7 Methodology This Technology Adoption Profile was commissioned by Hewlett-Packard. To create this profile, Forrester leveraged its Forrsights Hardware Survey, Q Forrester Consulting supplemented this data with custom survey questions asked of 184 decision-makers across North America (56), the UK (32), China (32), India (32), and Germany (32), with insight into cloud decisions, specifically around public IaaS, at enterprises with 1,000 or more employees. Survey questions related to IT s role in management for cloud deployments, deployment of management capabilities across cloud environments, and perception of workload suitability across different cloud environments. The auxiliary custom survey was conducted in March For more information on Forrester s data panel and Tech Industry Consulting services, visit Endnotes 1 North American enterprise responses to the survey question, Which of the following initiatives are likely to be your firm s/organization s top hardware/it infrastructure priorities over the next 12 months?, Forrester Research, Inc. 2 North American enterprise responses to the survey question, What are your firm s concerns, if any, with pay-per-use hosting of virtual servers?, Forrester Research, Inc. 3 North American and European enterprise responses to the survey question, What are your firm s plans to implement or expand its use of computing/virtual servers? Source: Enterprise And SMB Software Survey, North America And Europe, Q and Forrsights Hardware Survey, Q3 2011, Forrester Research, Inc. 4 For a definition of cloud washing, visit the Forrester blogs. Source: James Staten, Cloud Is Defined, Now Stop the Cloudwashing, Forrester Blogs, October 14, 2009 ( About Forrester Consulting Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. For more information, visit , Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester, Technographics, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For additional information, go to [1-JM94N1] Page 7

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