CHAPTER 1 STUDY OF PERFORMANCE OF ERP SYSTEM IN SELECT INDIAN MANUFACTURING FIRMS: INTRODUCTION

Size: px
Start display at page:

Download "CHAPTER 1 STUDY OF PERFORMANCE OF ERP SYSTEM IN SELECT INDIAN MANUFACTURING FIRMS: INTRODUCTION"

Transcription

1 CHAPTER 1 STUDY OF PERFORMANCE OF ERP SYSTEM IN SELECT INDIAN MANUFACTURING FIRMS: INTRODUCTION 1.1 Introduction Today s global business environment has brought in new competitions with new opportunities and new challenges. This has resulted in decreasing product life cycles and reducing profit margins. To anticipate and respond quickly to the changing business conditions, the organization need solid information system that supports all aspects of business with power and flexibility. Business houses always find great difficulty in quickly making out the required information because of the voluminous data, improper segregation, departmental arrangements and unprecedented delays. Organizations were constantly searching for some means or mode to overcome this debacle. The inconvenience was not only pinching on monetary profits but also antagonized customers who were made to wait for a long time for a small piece of data. They needed a system based on a common database and a modular software design. The common database can allow every department of a business to store and retrieve information in real-time. The information should be reliable, accessible, and easily shared. The modular software design should mean a business can select the modules they need, mix and match modules from different vendors and add new modules of their own to improve business performance. Enterprise Resource Planning or ERP as it is shortly referred has come to overcome this menace. It is a boon to organizations that were in need of this kind of facility for ever 1. Though, there is a time lag in the adoption of ERP systems among firms in the developed and developing markets, ERP system implementations in these markets show remarkably similar trends. In both these markets, early ERP system deployments comprised mostly of module and sub-module implementation of module categories such as financials, logistics, and human resources that streamlined and integrated key functional areas. Once 1

2 these early ERP system implementations stabilized, firms in these markets then turned their attention to expanding their implementation scope by adding more value chain activities through deployment of modules such as supply chain management (SCM) and customer relationship management (CRM) 2. Global ERP market has registered tremendous growth in the past decade. The market witnessed a double digit growth rate in the past few years. Mabert et al. 3 (2003b) indicate that over 30,000 firms worldwide have implemented ERP systems and the vast majority of these deployments have taken place in the period between mid 1990s and Research firm Gartner recently released a report saying companies will spend 14.9 per cent more on enterprise social software in the year 2010 than in 2009, with the total reaching $664.4 million (about Rs Cr.). According to the report in the year 2011, that figure will jump 15.7 per cent to $769.2 million (about Rs.3461 Cr.) 4. The ERP Market Sizing Report, , presented by AMR Research states that the ERP market had a spectacular year, with total revenue growing by 14 per cent and license revenue up by 18 per cent from Also the sale of traditional applications was very healthy in Many ERP vendors saw substantial revenue growth from acquisition of other software companies. The ERP application revenue estimates from 2006 to 2011, as per the report are as follows: for the year 2006 the estimated revenue was 28.8 Billion US $ which was expected to rise to 32.3 Billion US $ in 2007, 35.8 Billion US $ in 2008, 39.4 Billion US $ in 2009, 43.4 Billion US $ in 2010 and for the year 2011 the estimated revenue was 47.7 Billion US $. Globalization, centralization and regulatory compliance are the key drivers for the growing ERP investments among large corporations. These companies buy ERP system in response to their requirements and desire to participate in global markets. 2

3 1.1.1 Overview of ERP Enterprise Resource Planning (ERP) is a firm wide information system that re-engineers and integrates key business processes like Manufacturing, Logistics, Supply Chain Management, Financials, Accounting, Projects, Human Resources and Customer Relationship Management etc. to improve its efficiency, agility, and profitability. ERP is thus a cross-functional enterprise system that enables free flow of information from different functional units of the firm helping in achieving a dynamic business environment 6. An organization has to do meticulous planning, devise strategies before going ahead with ERP. ERP can cut down costs; improve the quality of working time, and thus helps in making the maximum use of technological advancements. For instance the executive in the Sales Department will be able to respond to a customer query immediately by making out the status of the product's delivery which would not have otherwise been possible but for the intervention of ERP in the organization. ERP has enabled organizations to do away with laborious and time consuming process Performance Measurement of ERP System in Manufacturing Firms It is difficult to calculate the Return on Investment (ROI) for ERP decisions, though several successful installations of ERP had dramatic returns on investment. It must be realized that ERP is only an enabler. ERP gives agility to organization which can be exploited to improve profitability, market share or customer service. Without ERP, the organization may not be in a position to handle a larger business or provide faster response to customers. The result from enlarged business or faster customer response should pay back for the ERP investment. It is predicted on the fact that the organization would leverage the agility towards such corporate goals. ERP helps in pursuing such goals often successfully. But mere ERP implementation does not necessarily translate the benefits. Better health enables a human being to do things which would have been difficult, if not impossible without such sound health. But if the individual does not make use of his/her improved status towards the pursuits of any goal he/ she are not 3

4 capitalizing on the improved health. ERP must also be viewed as a way of providing better health to an organization 8. The benefits from ERP come in three different forms i.e. in the short term, medium term and long term. When initially implemented in a year of organization going live with ERP, it helps in streamlining the operational areas such as purchase, production, inventory control, finance and accounts, maintenance, quality control, sale and distribution etc. This benefit is the form of automating the transactions which promises accuracy, reliability, availability and consistency of data. The next level of benefits accrues in the medium term after the data in the above area are in place. At this stage, the organization not only gets data but can use it for more meaningful analysis and plan for major resources (material, machine capacity, manpower, and money). At this stage, the organization realizes benefits in terms of reduced working capital (inventory and receivables), better financial forecasts, reduced cycle time for order fulfillment, improved co-ordination between various related processes in the organization etc 9. The real benefits of ERP comes in the long-term when the organization is in a position to apply the experience of the best business process involved over years of implementing the ERP for other organizations. At this stage the organization adopts the best business practices such as Total Quality Management (TQM), Just-In-Time (JIT) and Computer - Integrated Manufacturing (CIM). In the long-term ERP also enhances the organization s competitive edge by providing it the ability to change easily. An ERP package provides various ways of performing a business activity, and an organization can adopt a different way of performing the same activity by re-configuring the ERP and testing the changes 10. Al-Mashari et al. 11 (2003) classifies changes in performance measures due to ERP system implementations into five categories. The operational category concerns improvements in functional areas leading to cost reductions, cycle time reductions, and productivity improvements. Benefits such as better resource management, improved decision-making, planning, and performance improvements fall into the managerial group. Strategic benefits help firms to innovate, build cost leadership, generate product differentiation, 4

5 and build external links in the supply chain. The firm s IT infrastructure benefits through IT cost reductions and increased IT capacity. Organizational benefits such as business learning and successful organizational changes also accrue to firms General Model of ERP System Performance Galbraith 13 (2002) and Madapusi 14 (2008) made empirical study of Post Implementation Evaluation of Enterprise Resource Planning (ERP) Systems based on conceptual model that evaluated the varying performance benefits flowing from different ERP system implementations as well as investigating the impact of critical success factors (CSFs) on the ERP system deployment process. ERP systems comprise of a number of modules. The systemic concept that underlies ERP systems suggests that increasing changes in performance accrue to firms as they implement more and more modules of the ERP system. Firms enhance their performance benefits by fine-tuning their ERP systems through effective integration of modules over a number of years. Studies further show that CSFs play a crucial role in facilitating ERP system deployments 15. A general model of ERP system performance is given in the following figure. Figure 1.1 General Model of ERP System Performance ERP System Implementation Status Change in Performance Critical Success Factors Source: Madapusi (2008); Post-Implementation Evaluation of Enterprise Resource Planning (ERP) Systems 2008, Published Doctoral Thesis 5

6 The model in the figure 1.1 relates the ERP system implementation status to changes in performance with the moderation of this relationship by CSFs. The theoretical underpinnings of this model are based on the use of Galbraith s information processing theory 16. Madapusi (2008) identified 14 ERP modules, 14 CSFs and 10 areas of performance on the basis of literature review. His study is based on 14 modules comprising the ERP system, affecting 10 measures of change with moderating effect of 14 critical success factors. 1.2 Brief outline of Review of Literature Over the past decade and a half, ERP has come to mean many things Information Systems (IS), Enterprise Resource Management (ERM), and Enterprise Systems (ES) to-many people academicians, practitioners, and vendors. The ambiguity surrounding the term ERP allowed the confusing proliferation of research in alternate fields of study 17. There are two broad streams of research that has emerged over the years ERP as IT system and ERP as a management system. The ERP as an IT system research stream focuses on implementation and maintenance issues. The challenges involved in getting the system up and running dominate this research area. The ERP as a management system research stream focuses on operational and usage issues. Recently, the strategic use of the ERP system and its impact on business performance also has become research area 18. The well publicized failures and delays associated with ERP deployments has directed most research efforts at systems issues such as configuration, design/redesign of business processes, maintenance, customization, and upgrades (in ERP as IT system). The bulk of research in this area is dominated by descriptive and case studies, with empirical and modeling studies gaining prominence in the past few years only. There is a paucity of research in the managerial use of ERP systems to improve business performance 19. 6

7 Relevant Research Studies Few researchers have discussed the impact and success of such systems (ERP) for adopting firms especially at post implementation stage. (E.g. Sedara et al. 2002, Gable et al. 2003, Sedara et al. 2004, Madapusi 2008 etc) 1.3 Need For Research Research Problem ERP system has become inevitable for organizations and its effective utilization is of utmost importance. There are very few studies (e.g. Sedara et al. 2002, Gable et al. 2003, Sedara et al. 2004, Madapusi 2008) which evaluate the varying performance benefits flowing from different ERP system implementations as well as investigating the impact of CSFs on the ERP system deployment process. Therefore need for research in the Indian context was felt in this area. Accordingly the present study is embodied as Study of Performance of Enterprise Resource Planning (ERP) System in Select Indian Manufacturing Firms Research Objectives Prior research on ERP system performance by Madapusi (2008) addressed following research questions for Indian firms: (1) What are the modules that comprise an ERP system? (2) What are the CSFs that impact ERP system implementations? (3) What are the changes in performance that result from ERP system implementations? (4) Does a relationship exist between the implementation status of the ERP system and changes in performance? (5) Does a holistic ERP system provide changes in performance? (6) Do CSFs influence the relationship between the implementation status of the ERP system and changes in performance? This study addresses the same questions for recent period. 7

8 1.3.3 Outline of Research Work Carried To seek answers to the above referred research questions the research work is divided into two phases. In the first phase of the research study detailed review of literature of ERP system has been carried out. It helped to identify the research gap for the study. Once this has been done the available ERP studies has been evaluated to identify ERP modules, critical success factors (CSFs) and change in performance to use in next phase of empirical study. In summary, the following three questions are addressed in the first phase of the research: 1. What are the modules that comprise an ERP system? 2. What are the CSFs that impact ERP system implementations? 3. What are the changes in performance that result from ERP system implementations? The second phase of the study consists of empirical study of ERP system performance in Select Indian manufacturing firms. The data were collected through structured questionnaire which was analysed and results are presented to test the hypotheses. The following research questions are addressed in the second phase of the research: 4. Does a relationship exist between the implementation status of the ERP system and changes in performance? 5. Does a holistic ERP system provide changes in performance? 6. Do CSFs influence the relationship between the implementation status of the ERP system and changes in performance? 1.4 Chapter Scheme The study is presented as per following chapter scheme: CHAPTER 1 Study of Performance of ERP system in Select Indian Manufacturing Firms: Introduction - This chapter gives an overall view of the purpose of the study. It tries to find the research gap stating the need of research. It further defines the research problem, derives research questions, and provides a foundation for the study. Chapter scheme designed for the study is presented. 8

9 CHAPTER 2 CHAPTER 3 CHAPTER 4 Overview of Enterprise Resource Planning (ERP) System: This chapter describes the need, evolution, meaning, definition, characteristics and benefits of ERP systems. It gives an overview of ERP system identifying the modules of ERP system, lists the measures of performance of ERP system implementation and states the importance of critical success factors. It further describes the phases of ERP system implementation. In the last part of the chapter evaluation of the ERP system performance is done, based on which the general model of ERP system performance is adopted. Study of Performance of ERP system in Select Indian Manufacturing Firms: Review of Literature - This chapter reviews literature pertinent to the identified research issues in this study. A synthesis of descriptive studies, case studies and survey studies identifies the modules that comprise the ERP system, the critical success factors (CSFs) associated with ERP system implementations, and measures of change in performance resulting from ERP system deployments. The findings from the review of literature are linked to the present study for conceptualizing the ERP system performance model which is traced by literature. Based on this, framing of the hypotheses is done in the last section of the chapter. Study of Performance of ERP system in Select Indian Manufacturing Firms: Research Methodology - This chapter reports the research problem, research objectives and methodology adopted in the present research study. It discusses the hypotheses framed for searching answers for the various research problems. Limitations of the study are mentioned in the last section of the chapter. 9

10 CHAPTER 5 CHAPTER 6 Study of Performance of ERP system in Select Indian Manufacturing Firms: Findings - This chapter discusses the demographic profile of the sample units. It further explains the frequency analysis of the modules that form the ERP system, the CSFs that moderate the performance of the ERP system and the measures of change in performance. The chapter further discusses the results of factor analysis, multiple regression analyses and univariate ANOVA applied for testing postulated hypotheses and searching answers for the relevant research questions. Study of Performance of ERP system in Select Indian Manufacturing Firms: Discussion, Analysis and Suggestions for further study - This chapter provides an overall summary of the findings of the study. It discussed and analyses the findings of the study. Further the implications and contribution of the study are discussed. The chapter also makes some suggestions for future study and discusses the limitations of this research study. 1.5 Chapter Concluding Notes This chapter explained the context of study of ERP system performance, research problem and objectives and outline of the thesis. The next chapter gives overview of ERP theory in the backdrop to help develop theoretical framework of the present study. 10

11 END NOTES 1 2 Madapusi (2008); Post-Implementation Evaluation of Enterprise Resource Planning (ERP) Systems 2008 Published Doctoral Thesis 3 Mabert, V.A., Soni, A., & Venkatramanan, M.A. (2003b). The Impact of Organization size in Enterprise Resource Planning (ERP) Implementations in the US Manufacturing Sector, Omega, 31(3), ERP Market Sizing Report , by AMR Research. Available on Downloaded on ERPwire.com ERP Fundamentals Available online at: articles/erp-fundamentals.html ERPwire.com ERP Fundamentals Available online at: articles/erp-fundamentals.html 7 Ibid 8 S. Sadagopan ERP : A Managerial Perspective 1 st Edn Tata McGraw-Hill Publishing Company Limited, New Delhi. 9 Rajani R L Going the ERP way: Important Issues, in S. Sadagopan (ed.) ERP : A Managerial Perspective 1 st Edn Tata McGraw-Hill Publishing Company Limited, New Delhi. 10 Ibid 11 Al-Mashari, M., Al-Mudimigh, A., & Zairi, M. (2003). Enterprise Resource Planning: A Taxonomy of Critical Factors. European Journal of Operational Research, 146(2), pp Madapusi (2008), op. cit., Pg Galbraith, J.R. (2000). Designing the Global Corporation. Jossey-Bass Inc.: San Francisco 14 Madapusi (2008); op. cit. 15 Ibid 16 Ibid 17 Rajani, op cit. 18 Madapusi (2008);op cit. 19 Ibid 11

CULTURAL FITS & MISFITS: ARE STANDARDIZED ERP CONFIGURATIONS & CSF-BASED APPROACHES UNIVERSAL SOLUTIONS?

CULTURAL FITS & MISFITS: ARE STANDARDIZED ERP CONFIGURATIONS & CSF-BASED APPROACHES UNIVERSAL SOLUTIONS? CULTURAL FITS & MISFITS: ARE STANDARDIZED ERP CONFIGURATIONS & CSF-BASED APPROACHES UNIVERSAL SOLUTIONS? Arun Madapusi University of North Texas, Denton, Texas 76203 Phone: (940) 565 3140; Fax: (940) 565

More information

POST-IMPLEMENTATION EVALUATION OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS. ArunKumar Madapusi, B.E., M.B.A. Dissertation Prepared for the Degree of

POST-IMPLEMENTATION EVALUATION OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS. ArunKumar Madapusi, B.E., M.B.A. Dissertation Prepared for the Degree of POST-IMPLEMENTATION EVALUATION OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS ArunKumar Madapusi, B.E., M.B.A. Dissertation Prepared for the Degree of DOCTOR OF PHILOSOPHY UNIVERSITY OF NORTH TEXAS May

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

POINT OF VIEW. The Critical Role of Networking in Enterprise Resource Planning. Introduction

POINT OF VIEW. The Critical Role of Networking in Enterprise Resource Planning. Introduction The Critical Role of Networking in Enterprise Resource Planning Introduction Achieving and maintaining competitive advantage is the raison d etre for every business around the world. Doing so requires

More information

METHODOLOGY OF ERP SYSTEM IMPLEMENTATION A CASE STUDY OF PROJECT-DRIVEN ENTERPRISE Slawomir Klos 1, Irene Krebs 2

METHODOLOGY OF ERP SYSTEM IMPLEMENTATION A CASE STUDY OF PROJECT-DRIVEN ENTERPRISE Slawomir Klos 1, Irene Krebs 2 International Conference 20th EURO Mini Conference Continuous Optimization and Knowledge-Based Technologies (EurOPT-2008) May 20 23, 2008, Neringa, LITHUANIA ISBN 978-9955-28-283-9 L. Sakalauskas, G.W.

More information

Benefits of extend On-Demand (SaaS Model) for Equipment Dealers and Rental Firms

Benefits of extend On-Demand (SaaS Model) for Equipment Dealers and Rental Firms extend On-Demand WHITEPAPER Benefits of extend On-Demand (SaaS Model) for Equipment Dealers and Rental Firms A Journey to Competitive Advantage and Business Excellence Abstract Competitive Advantage through

More information

COM-18-5018 J. Woods, A. White, K. Peterson, M. Jimenez

COM-18-5018 J. Woods, A. White, K. Peterson, M. Jimenez J. Woods, A. White, K. Peterson, M. Jimenez Research Note 28 October 2002 Commentary Demand Chain Management Synchronizes CRM and SCM Pursued separately, supply chain management and customer relationship

More information

Building Relationships by Leveraging your Supply Chain. An Oracle White Paper December 2001

Building Relationships by Leveraging your Supply Chain. An Oracle White Paper December 2001 Building Relationships by Leveraging your Supply Chain An Oracle White Paper December 2001 Building Relationships by Leveraging your Supply Chain EXECUTIVE OVERVIEW This white paper illustrates why a fusion

More information

Cloud Enabled Business Transformation. Carl Rönnerstam March 14 th 2012

Cloud Enabled Business Transformation. Carl Rönnerstam March 14 th 2012 Cloud Enabled Business Transformation Carl Rönnerstam March 14 th 2012 Carl Rönnerstam Head of IT Strategy & Transformation KPMG Advisory Sweden Management Consulting Telephone +46 766 312 590 carl.ronnerstam@kpmg.se

More information

Evolution of Information System

Evolution of Information System Information Systems Classification Evolution of Information System The first business application of computers (in the mid- 1950s) performed repetitive, high-volume, transaction-computing tasks. The computers

More information

CHAPTER 2 OVERVIEW OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM

CHAPTER 2 OVERVIEW OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM CHAPTER 2 OVERVIEW OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM 2.1 Introduction This chapter gives overview of Enterprise Resource Planning (ERP) system. Section 2.2 explains the need for ERP system by

More information

Information Systems in the Enterprise

Information Systems in the Enterprise Chapter 2 Information Systems in the Enterprise 2.1 Prentice Hall Objectives 1. What are the major types of systems in a business? What role do they play? 2. How do information systems support the major

More information

Business Process Management for Insurance

Business Process Management for Insurance Insurance the way we see it Business Process Management for Insurance Maintain Market Share and Profitability With a Staged Approach to BPM Contents 1 Introduction 3 2 Business Process Management: Trends

More information

perspective Progressive Organization

perspective Progressive Organization perspective Progressive Organization Progressive organization Owing to rapid changes in today s digital world, the data landscape is constantly shifting and creating new complexities. Today, organizations

More information

IMPROVING BOTTOM-LINE BY IMPLEMENTING SHARPER CUSTOMER RELATIONSHIP MANAGEMENT IN MANUFACTURING INDUSTRIES - MEDIUM & SMALL ENTERPRISE SECTOR IN INDIA

IMPROVING BOTTOM-LINE BY IMPLEMENTING SHARPER CUSTOMER RELATIONSHIP MANAGEMENT IN MANUFACTURING INDUSTRIES - MEDIUM & SMALL ENTERPRISE SECTOR IN INDIA IMPROVING BOTTOM-LINE BY IMPLEMENTING SHARPER CUSTOMER RELATIONSHIP MANAGEMENT IN MANUFACTURING INDUSTRIES - MEDIUM & SMALL ENTERPRISE SECTOR IN INDIA PROF. PRAKASH A. RESEARCH SCHOLAR CMJ UNIVERSITY SHILLONG

More information

Sage 300 Distribution

Sage 300 Distribution Sage 300 Distribution Win new markets, satisfy your customers, deliver high-quality products and services and steer your business in the right direction with Sage 300 Distribution! In this ever increasing

More information

Embracing Data Warehousing as a Strategic Tool

Embracing Data Warehousing as a Strategic Tool Embracing Data Warehousing as a Strategic Tool by Kurt Salmon Associates www.kurtsalmon.com Data warehousing has become a prerequisite for doing business in today s competitive envi-ronment. It has become

More information

Analytics in the Finance Organization

Analytics in the Finance Organization Analytics in the Finance Organization Kathleen Wilhide Industry Analyst - GRC & Performance Management, Better-Insight Background In an era of new economic challenges, how companies manage the quality

More information

A Foundation for Understanding Enterprise Resource Planning Systems

A Foundation for Understanding Enterprise Resource Planning Systems A Foundation for Understanding Enterprise Resource Planning Systems Develop an understanding of how ERP systems can improve the effectiveness of information systems in organizations Understand the business

More information

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that

More information

AC 2009-803: ENTERPRISE RESOURCE PLANNING: A STUDY OF USER SATISFACTION WITH REFERENCE TO THE CONSTRUCTION INDUSTRY

AC 2009-803: ENTERPRISE RESOURCE PLANNING: A STUDY OF USER SATISFACTION WITH REFERENCE TO THE CONSTRUCTION INDUSTRY AC 2009-803: ENTERPRISE RESOURCE PLANNING: A STUDY OF USER SATISFACTION WITH REFERENCE TO THE CONSTRUCTION INDUSTRY I. Choudhury, Texas A&M University American Society for Engineering Education, 2009 Page

More information

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT Cloud Solutions for IT Management WHITE PAPER THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT How Progressive IT Organizations Are Using Hosted Solutions To Deliver On Time, On Budget, On Quota and

More information

7 things to ask when upgrading your ERP solution

7 things to ask when upgrading your ERP solution Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are

More information

Services for the CFO Financial Management Consulting

Services for the CFO Financial Management Consulting IBM Global Business Services Services for the CFO Financial Management Consulting Financial Management Chief financial officers (CFOs) are currently in a highly visible, highly influential position. They

More information

Exceptional Customer Experience: The New Supply Chain Management Focus

Exceptional Customer Experience: The New Supply Chain Management Focus White Paper Exceptional Customer Experience: The New Supply Chain Management Focus Jonathan Gross Contents A Fresh Look at Supply Chain Management....2 Factors Driving the Integration of Supply Chain Management

More information

INCREASING PRODUCTIVITY THROUGH YOUR SUPPLY CHAIN

INCREASING PRODUCTIVITY THROUGH YOUR SUPPLY CHAIN REAL WORLD SCENARIOS Volume 3 Cases 7-9 INCREASING PRODUCTIVITY THROUGH YOUR SUPPLY CHAIN MOVING WHAT MATTERS RESOURCE EFFICIENCY AND COST CONTROL EMPOWERING YOUR PEOPLE HARNESSING TECHNOLOGY POTENTIAL

More information

Speeding Time to Market, Increasing Time in Market & Maintaining Market Velocity

Speeding Time to Market, Increasing Time in Market & Maintaining Market Velocity Speeding Time to Market, Increasing Time in Market & Maintaining Market Velocity Best Practices in Driving Top-Line Growth Through Innovation & Collaboration Table of Contents 1 Introduction: The Need

More information

E-Fulfillment Your Competitive Advantage

E-Fulfillment Your Competitive Advantage E-Fulfillment Your Competitive Advantage The Supply Chain Value Innovation Company APPROACH METHODS BUSINESS PHILOSOPHY Table of Contents INTRODUCTION... 3 What does it take to win and keep customers?...

More information

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage 2012 Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage GreeneStep OnCloud ERP enables SMBs to take advantage of an agile business automation and processes integration system

More information

Enterprise Resource Planning: Literature Review

Enterprise Resource Planning: Literature Review Enterprise Resource Planning: Literature Review Galin Zhelyazkov (201084439) Design, Manufacture & Engineering Management; Strathclyde University Glasgow email: galin.zhelyazkov@strath.ac.uk Nowadays one

More information

Increase Revenues with Channel Sales Management

Increase Revenues with Channel Sales Management Increase Revenues with Channel Sales Management Executive Summary Why is it so difficult to grow revenue, identify emerging customers and partners, and expand into new markets through the indirect sales

More information

Transformation in Commercial Operations : Today s Life Sciences and Pharmaceutical Industry

Transformation in Commercial Operations : Today s Life Sciences and Pharmaceutical Industry LIFE SCIENCES Transformation in Commercial Operations : Today s Life Sciences and Pharmaceutical Industry Balkrishan Kalra, Senior Vice President, Genpact Genpact commissioned a study through Pilgrim Partners

More information

Microsoft Dynamics Food and Beverage Distribution Telesales Guide

Microsoft Dynamics Food and Beverage Distribution Telesales Guide Microsoft Dynamics Food and Beverage Distribution Telesales Guide This telesales guide provides an overview of the information you will need to drive demand for Microsoft Dynamics ERP or CRM solutions

More information

Agile Manufacturing for ALUMINIUM SMELTERS

Agile Manufacturing for ALUMINIUM SMELTERS Agile Manufacturing for ALUMINIUM SMELTERS White Paper This White Paper describes how Advanced Information Management and Planning & Scheduling solutions for Aluminium Smelters can transform production

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

Next Generation Electric Utilities Gear up Using Cloud Based Services

Next Generation Electric Utilities Gear up Using Cloud Based Services A Point of View Next Generation Electric Utilities Gear up Using Cloud Based Services Abstract Globally, liberalization of the electricity sector has driven a paradigm shift in the ownership structure,

More information

WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT?

WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT? WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT? TABLE OF CONTENTS WHAT DOES IT MEAN?... 03 HOW DO WE DEFINE END-TO-END FSM?... 04 THE FIELD SERVICE MANAGEMENT DELIVERY PROCESS... 05 AUTOMATING &

More information

Enterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects

Enterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects Enterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects Abstract: Build a model to investigate system and discovering relations that connect variables in a database

More information

Improving customer satisfaction and operational efficiencies with a proven portal solution.

Improving customer satisfaction and operational efficiencies with a proven portal solution. Portal solutions for the retail industry Executive brief October 2005 Improving customer satisfaction and operational efficiencies with a proven portal solution. Page 2 Contents 2 Executive summary 2 Retail

More information

9/17/12. Learning Objectives Chapter 2 2-2 Gaining Competitive Advantage Through Information Systems. Managerial Level.

9/17/12. Learning Objectives Chapter 2 2-2 Gaining Competitive Advantage Through Information Systems. Managerial Level. Chapter 2 2-2 Gaining Competitive Advantage Through Information Systems 2-1 You ve got a life. TiVo gets it. TiVo Incorporated advertisement motto. Types of Decisions You Face Decision-Making Levels of

More information

Quality Takes Lead in MOM Software Deployments and Performance Benefits

Quality Takes Lead in MOM Software Deployments and Performance Benefits Quality Takes Lead in MOM Software Deployments and Performance Benefits Although meeting production demand has been and always will remain the central focus of manufacturers, over time, other business

More information

E TE T R E PR P IS I E S E R ES E O S URCE E P L P A L NNIN I G

E TE T R E PR P IS I E S E R ES E O S URCE E P L P A L NNIN I G االله الرحمن الرحيم بسم ENTERPRISE RESOURCE PLANNING SYSTEMS OVERVIEW Omer Omarabi January 2010 Agenda IT Planning & Challenges In Sudan What is an ERP System? Why You Need an ERP System? How to get your

More information

SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE. SAP Solution Overview SAP Business Suite

SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE. SAP Solution Overview SAP Business Suite SAP Solution Overview SAP Business Suite SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE ESSENTIAL ENTERPRISE BUSINESS STRATEGY PROVIDING A SOLID FOUNDATION FOR ENTERPRISE FINANCIAL MANAGEMENT 2 Even

More information

E2E Supply Chain Excellence - Delivering a Culture of Continuous Improvement (Sustainably) - DuPont Experience

E2E Supply Chain Excellence - Delivering a Culture of Continuous Improvement (Sustainably) - DuPont Experience E2E Supply Chain Excellence - Delivering a Culture of Continuous Improvement (Sustainably) - DuPont Experience Don Wirth VP Global Operations SC and CoE (retired) EI dupont de Nemours Business s Do Not

More information

BANGLADESH COST ACCOUNTING STANDARDS BCAS Strategic Cost Management

BANGLADESH COST ACCOUNTING STANDARDS BCAS Strategic Cost Management BANGLADESH COST ACCOUNTING STANDARDS BCAS - 23 Strategic Cost Management 23.1 Introduction BACS 23: Strategic Cost Management Strategic cost management (SCM) deals with measuring and managing costs and

More information

AN ALTERNATIVE MODEL OF ERP MAINTENANCE STRATEGY

AN ALTERNATIVE MODEL OF ERP MAINTENANCE STRATEGY AN ALTERNATIVE MODEL OF ERP MAINTENANCE STRATEGY Muhammad Rofi IMTIHAN 1, Mohd. Salihin NGADIMAN, Habibollah HARON Department of Modelling and Industrial Computing Faculty of Computer Science and Information

More information

Digital Business Services Topic Area Theaters May 17-19, 2016 Orlando, FL

Digital Business Services Topic Area Theaters May 17-19, 2016 Orlando, FL Digital Topic Area Theaters May 17-19, 2016 Orlando, FL Session ID Title Abstract Time and Location DB34027 Exploit Business Benefit Cases to Accelerate and Improve Processes DB34011* DB34008 DB34051*

More information

Applied Business Intelligence. Iakovos Motakis, Ph.D. Director, DW & Decision Support Systems Intrasoft SA

Applied Business Intelligence. Iakovos Motakis, Ph.D. Director, DW & Decision Support Systems Intrasoft SA Applied Business Intelligence Iakovos Motakis, Ph.D. Director, DW & Decision Support Systems Intrasoft SA Agenda Business Drivers and Perspectives Technology & Analytical Applications Trends Challenges

More information

Product Lifecycle Management for the Pharmaceutical Industry

Product Lifecycle Management for the Pharmaceutical Industry Product Lifecycle Management for the Pharmaceutical Industry An Oracle White Paper Author: Todd Hein, Oracle Life Sciences Key Contributors: i. Arvindh Balakrishnan, Oracle Life Sciences ii. Hardeep Gulati,

More information

www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana

www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana Table of Contents 03----------------------------------------------------Introduction

More information

decisions that are better-informed leading to long-term competitive advantage Business Intelligence solutions

decisions that are better-informed leading to long-term competitive advantage Business Intelligence solutions Business Intelligence solutions decisions that are better-informed leading to long-term competitive advantage Your business technologists. Powering progress Every organization generates vast amounts of

More information

CPG Distribution. Improving profits and customer satisfaction through innovation

CPG Distribution. Improving profits and customer satisfaction through innovation 2008 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Excel, Microsoft Dynamics,

More information

Retail Solutions Delivered by Tectura

Retail Solutions Delivered by Tectura Retail Solutions Delivered by Tectura Tectura Makes a Distinctive Difference for the Retail Industry Drive customer experience improvements that boost loyalty, profitability and competitive advantage with

More information

SAP Solutions for Small Businesses and Midsize Companies. Press Fact Sheet March 2008

SAP Solutions for Small Businesses and Midsize Companies. Press Fact Sheet March 2008 SAP Solutions for Small Businesses and Midsize Companies Press Fact Sheet March 2008 Small businesses and midsize companies (SME) are facing greater competition than ever across diverse industries. With

More information

ENTERPRISE RESOURCE PLANNING ( ERP ) IN SMALL AND MEDIUM SIZED ENTERPRISE (SMES):

ENTERPRISE RESOURCE PLANNING ( ERP ) IN SMALL AND MEDIUM SIZED ENTERPRISE (SMES): ENTERPRISE RESOURCE PLANNING ( ERP ) IN SMALL AND MEDIUM SIZED ENTERPRISE (SMES): An Exploratory Study in Marathwada Region. * Dr. Farah Naaz Gauri 1, Associate Professor, Department of Commerce, Dr. Babasaheb

More information

PDM VS. PLM: IT ALL STARTS WITH PDM

PDM VS. PLM: IT ALL STARTS WITH PDM W H I T E P A P E R PDM VS. PLM: IT ALL STARTS WITH PDM Overview Product data management (PDM) or product lifecycle management (PLM) which system best fits the needs of your manufacturing organization?

More information

E-Business Supply Chain Management. Michael J. Shaw

E-Business Supply Chain Management. Michael J. Shaw 1 E-Business Supply Chain Management Michael J. Shaw A Process View of the Supply Chain 2 Supply Chain Planning Information Flows Supplier Product Flows Manufacturing Product Flows Distribution Product

More information

B2B e-procurement In the Chemical Industry

B2B e-procurement In the Chemical Industry B2B e-procurement In the Chemical Industry April 5, 2001 1 Discussion Outline e-business Business Objectives of e-procurement The Real World How IBM approaches the e-procurement challenge Lessons learned

More information

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,

More information

To Build or Buy: Key Decision Points for Choosing the Best Billing Solution. Cloud Based Billing & Subscription Management Expert Series WHITEPAPER

To Build or Buy: Key Decision Points for Choosing the Best Billing Solution. Cloud Based Billing & Subscription Management Expert Series WHITEPAPER Cloud Based Billing & Subscription Management Expert Series To Build or Buy: Key Decision Points for Choosing the Best Billing Solution www.ariasystems.com Executive summary This white paper is intended

More information

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR HEATING, VENTILATION, AIR CONDITIONING, AND

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR HEATING, VENTILATION, AIR CONDITIONING, AND DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR HEATING, VENTILATION, AIR CONDITIONING, AND PLUMBING EQUIPMENT MANUFACTURERS BEST-RUN HVAC AND PLUMBING

More information

4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility

4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility ebook 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility S U P P L Y C H A I N Content Introduction Tool

More information

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 EFFECTIVELY MANAGE THE SCOPE OF YOUR IMPLEMENTATION

More information

How to Increase Production and Reduce Costs Through Optimized Dynamic Scheduling

How to Increase Production and Reduce Costs Through Optimized Dynamic Scheduling How to Increase Production and Reduce Costs Through Optimized Dynamic Scheduling The electronics assembly industry is changing rapidly. Today s OEM and Optimal Electronics Corporation 8716 N. Mopac Suite

More information

About ERP Software Whitepaper

About ERP Software Whitepaper About ERP Software Whitepaper Many people have heard the term ERP used in a conversation but don t fully understand what it means. This whitepaper will provide information about the processes and advantages

More information

The Change Management Handbook

The Change Management Handbook 1 ebook The Change Management Handbook Getting Your Organization to Adapt to a New Technology By Christopher Smith, WalkMe 2 Table of Contents Introduction The Challenges of Software Changes in the Fast-Moving

More information

Executive Summary. At the end of the twentieth century and. Enterprise Systems for Higher Education Vol. 4, 2002

Executive Summary. At the end of the twentieth century and. Enterprise Systems for Higher Education Vol. 4, 2002 01 Executive Summary At the end of the twentieth century and into the twenty-first, higher education has invested, by a conservative estimate, $5 billion in administrative and enterprise resource planning

More information

The Reengineering of Enterprise Financial Management Process in ERP. System

The Reengineering of Enterprise Financial Management Process in ERP. System 3rd International Conference on Management, Education, Information and Control (MEICI 2015) The Reengineering of Enterprise Financial Management Process in ERP System Xiao Fuzhou and Ying Liu JiangXi University

More information

Electronics Manufacturer MCE, Inc. Relies On Fitrix ERP To Fuel Growth

Electronics Manufacturer MCE, Inc. Relies On Fitrix ERP To Fuel Growth Electronics Manufacturer MCE, Inc. Relies On Fitrix ERP To Fuel Growth Implementation of management and planning solution increases productivity and reduces costs August 7, 2013. Our continued growth hinged

More information

Improving production and operation systems with RFID. Taking manufacturing to the next level: RFID Work-in-Process solutions from IBM

Improving production and operation systems with RFID. Taking manufacturing to the next level: RFID Work-in-Process solutions from IBM Improving production and operation systems with RFID Taking manufacturing to the next level: RFID Work-in-Process solutions from IBM RFID: A proven technology changing the factory floor Today the most

More information

Driving Healthcare Efficiency through Transformational Sourcing. www.avasant.com

Driving Healthcare Efficiency through Transformational Sourcing. www.avasant.com Driving Healthcare Efficiency through Transformational Sourcing www.avasant.com Reshaping of the U.S. Health eco-system The signing of the Patient Protection and Affordable Care Act (ACA) into law in 2010

More information

Realizing the Business Value of Master Data Management (MDM)

Realizing the Business Value of Master Data Management (MDM) perspective Realizing the Business Value of Master Data Management (MDM) - Shashank Gadgil, Vineet Kulkarni Abstract Research shows that 40% of the anticipated value of all business initiatives is never

More information

Eliminating Barriers for the Next-Generation of Manufacturing MAKE COMPLEXITY AN OPPORTUNITY WITH GREATER COLLABORATION

Eliminating Barriers for the Next-Generation of Manufacturing MAKE COMPLEXITY AN OPPORTUNITY WITH GREATER COLLABORATION Eliminating Barriers for the Next-Generation of Manufacturing MAKE COMPLEXITY AN OPPORTUNITY WITH GREATER COLLABORATION The economic downturn has heightened the pressure on manufacturing enterprises to

More information

IBM Enterprise Content Management Product Strategy

IBM Enterprise Content Management Product Strategy White Paper July 2007 IBM Information Management software IBM Enterprise Content Management Product Strategy 2 IBM Innovation Enterprise Content Management (ECM) IBM Investment in ECM IBM ECM Vision Contents

More information

Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape

Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape By Pat Garrehy Executive Summary The introduction and success of cloud computing in recent years has dramatically

More information

MICROSOFT DYNAMICS NAV

MICROSOFT DYNAMICS NAV MICROSOFT DYNAMICS NAV Quick to implement and easy to use Enterprise Resource Planning (ERP) software. Already increasing efficiency in more than 100,000 companies worldwide. Manage your finances, supply

More information

How B2B Customer Self-Service Impacts the Customer and Your Bottom Line. zedsuite

How B2B Customer Self-Service Impacts the Customer and Your Bottom Line. zedsuite How B2B Customer Self-Service Impacts the Customer and Your Bottom Line Introduction For small to mid-sized businesses trying to grow and compete with their larger counterparts, having close relationships

More information

Finding a cure for pharma. How is risk aversion holding the industry back?

Finding a cure for pharma. How is risk aversion holding the industry back? Finding a cure for pharma. How is risk aversion holding the industry back? 2 Finding a cure for pharma. The pharmaceutical industry is facing significant challenges. From discovery to commercial realisation,

More information

ORACLE E-BUSINESS SUITE SPECIAL EDITION

ORACLE E-BUSINESS SUITE SPECIAL EDITION ORACLE E-BUSINESS SUITE SPECIAL EDITION Pre-configured Oracle Business Applications Financials, Order Management, Purchasing, Inventory Tailored to the Mid-Market Leveraging Oracle s leading Mid-Market

More information

Transportation Solutions Built on Oracle Transportation Management. Enterprise Solutions

Transportation Solutions Built on Oracle Transportation Management. Enterprise Solutions Transportation Solutions Built on Oracle Transportation Management Enterprise Solutions Optimizing transportation operations and ensuring improved customer service Today s complex and challenging business

More information

Most Common Data Governance Challenges in the Digital Economy. Justin McCullough (Johnson & Johnson) & David Woods (DATUM) Session ID #5095

Most Common Data Governance Challenges in the Digital Economy. Justin McCullough (Johnson & Johnson) & David Woods (DATUM) Session ID #5095 Most Common Data Governance Challenges in the Digital Economy Justin McCullough (Johnson & Johnson) & David Woods (DATUM) Session ID #5095 WHO WE ARE Johnson & Johnson Global Leader in Healthcare Consist

More information

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty Retail Analytics The perfect business enhancement Gain profit, control margin abrasion & grow customer loyalty Retail Analytics are an absolute necessity for modern retailers, it empowers decision makers

More information

Focus Experts Briefing: Five Ways Modern ERP Solutions Increase Business Agility

Focus Experts Briefing: Five Ways Modern ERP Solutions Increase Business Agility Focus Experts Briefing: Five Ways Modern ERP November 16, 2011 topics: Information Technology Operations Enterprise Resource Planning ERP Business Agility Mobility Cloud Computing Business Intelligence

More information

Globalization Drives Market Need for Supply Chain Segmentation: Research & Key Strategies

Globalization Drives Market Need for Supply Chain Segmentation: Research & Key Strategies Globalization Drives Market Need for Supply Chain Segmentation: Research & Key Strategies Sponsored by: Conducted by: On behalf of: Introduction Businesses continue look to their supply chain operations

More information

Achieving Faster Time to Market and Lowering Costs. Accenture Product Lifecycle Management in Aerospace and Defense Survey 2014

Achieving Faster Time to Market and Lowering Costs. Accenture Product Lifecycle Management in Aerospace and Defense Survey 2014 Achieving Faster Time to Market and Lowering Costs Accenture Product Lifecycle Management in Aerospace and Defense Survey 2014 Executive Summary Aerospace and defense companies want more from their investments

More information

Agile Master Data Management A Better Approach than Trial and Error

Agile Master Data Management A Better Approach than Trial and Error Agile Master Data Management A Better Approach than Trial and Error A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary Market leading corporations are

More information

Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group

Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group Jun Wu School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing 100876,

More information

ERP Implementation. Different phases and related issues

ERP Implementation. Different phases and related issues Volume 1, No. 11, January 2013 ISSN 2278-1080 The International Journal of Computer Science & Applications (TIJCSA) RESEARCH PAPER Available Online at http://www.journalofcomputerscience.com/ ERP Implementation

More information

Creating the Right Spend Management Toolkit to Survive the Current Economic Crisis. Doug MacCallum Director BMO Spend & Payments Solutions

Creating the Right Spend Management Toolkit to Survive the Current Economic Crisis. Doug MacCallum Director BMO Spend & Payments Solutions Creating the Right Spend Management Toolkit to Survive the Current Economic Crisis Doug MacCallum Director BMO Spend & Payments Solutions 1 Welcome to your world! Revenue is dropping. Executive pressure

More information

Value Selling for SME

Value Selling for SME Value Selling for SME How to Build a Value-based Business Case Welcome to the unit How to build a value based business case from the Value Selling for SME curriculum. This unit will introduce you to business

More information

ERP + CRM = an Amplified Profitability of A Business

ERP + CRM = an Amplified Profitability of A Business ERP + CRM = an Amplified Profitability of A Business R. Latha 1, Vani Harave 1, Sneha Bharti 1 Associate Professor, Department of MCA, Sir M Visvesvaraya Institute of Technology, Bengaluru, India 1 Assistant

More information

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us!

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us! The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor www.halobi.com Share With Us! Overview Over the last decade, Business Intelligence (BI) has been at or near the top of the

More information

How Big Data is Transforming Marketing into a Strategic Function

How Big Data is Transforming Marketing into a Strategic Function How Big Data is Transforming Marketing into a Strategic Function The challenges are equal only to the opportunities. Savvy companies that capitalize on big data and change the way they sell can earn more

More information

INDUSTRY OUTLOOK APRIL 2013. Enterprise Performance Management

INDUSTRY OUTLOOK APRIL 2013. Enterprise Performance Management INDUSTRY OUTLOOK APRIL 2013 Enterprise Performance Management Chief financial officers must address a growing list of modern business imperatives, and EPM can help. Business today is moving at light speed.

More information

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR ELEVATOR, ESCALATOR AND MOVING SIDEWALK

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR ELEVATOR, ESCALATOR AND MOVING SIDEWALK Photo courtesy of Schumacher Elevator Company DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR ELEVATOR, ESCALATOR AND MOVING SIDEWALK MANUFACTURERS

More information

The evolution. of the IT manager

The evolution. of the IT manager The evolution of the IT manager The move to service management Executives are turning more and more to IT to help their business swiftly adapt its processes to accommodate changing market conditions. Within

More information

Quality Measurement for Mobile M-ERP Applications

Quality Measurement for Mobile M-ERP Applications , pp.245-254 http://dx.doi.org/10.14257/ijsh.2013.7.6.24 Quality Measurement for Mobile M-ERP Applications Haeng-Kon Kim School of Information Technology, Catholic University of Daegu, Korea hangkon@cu.ac.kr

More information

Tying the Shop Floor to the ERP System

Tying the Shop Floor to the ERP System Tying the Shop Floor to the ERP System At a Glance: This paper describes the evolution of IT strategies and the advantages of using an ERP system focused on linking shop floor and top floor operations.

More information

WINNING STRATEGIES FOR THE DISTRIBUTION INDUSTRY. Effective Inventory Analysis By Jon Schreibfeder. >> Compliments of Microsoft Business Solutions

WINNING STRATEGIES FOR THE DISTRIBUTION INDUSTRY. Effective Inventory Analysis By Jon Schreibfeder. >> Compliments of Microsoft Business Solutions WINNING STRATEGIES FOR THE DISTRIBUTION INDUSTRY Effective Inventory Analysis By Jon Schreibfeder >> Compliments of Microsoft Business Solutions Contents 2 Effective Inventory Analysis 2 Customer Service

More information

The Real ROI from SAP

The Real ROI from SAP RESEARCH NOTE ROI ANALYSIS YOU CAN TRUST TM The Real ROI from SAP THE BOTTOM LINE Fifty-seven percent of SAP customers interviewed did not believe that they had achieved a positive ROI, after having used

More information