E TE T R E PR P IS I E S E R ES E O S URCE E P L P A L NNIN I G

Size: px
Start display at page:

Download "E TE T R E PR P IS I E S E R ES E O S URCE E P L P A L NNIN I G"

Transcription

1 االله الرحمن الرحيم بسم ENTERPRISE RESOURCE PLANNING SYSTEMS OVERVIEW Omer Omarabi January 2010

2 Agenda IT Planning & Challenges In Sudan What is an ERP System? Why You Need an ERP System? How to get your ERP System? How much will cost you & ROI? Best Practices Conclusion 2

3 About the Speaker Omer Omarabi +18 years in IT Enterprise Systems Senior Director/Chief Architect Enterprise Systems Member of Sybase Technology Office E-Business Strategy Lead Lead Open Web Application Security Project (OWASP) Former GM of Vision Valley 3

4 IT PLANNING & CHALLENGES

5 IT Planning Benefits Ensuring the IT infrastructure is aligned with the business objectives Business-wide online access to the business shared information Streamline business processes through data sharing and integration Support the organization core business needs with an appropriate level of information Support the organization pace of growth and greater collaboration and cooperation within the business and with external customers and suppliers Delivering secure timely, efficient and reliable IT services 5

6 IT Projects Challenges companies continue to: Make IT investments in the dark Plow cash into risky and misguided IT initiatives, sometimes with catastrophic results. Evaluate IT solutions on a "problem by problem" basis Take a piecemeal approach in implementing information technology 6

7 ENTERPRISE RESOURCE PLANNING SYSTEMS (ERP) What is an ERP?

8 What is an ERP? Enterprise-wide system which integrates the business functions and processes of an organization Integration of business functions into one seamless application Utilizes a common information system Replaces Countless Departmental and Workgroup Information Systems Implementation normally involves BPR Difficult to Implement Correctly

9 Enterprise Resource Planning ERP systems are cross-functional and enterprise wide All functional departments that are involved in operations or production are integrated in one system. 9

10 Example: Order Fulfillment 10

11 Example: Order Fulfillment-2 11

12 Beyond ERP Supplier Collaboration Supply Chain Management Key Process Integration via ERP Product Lifecycle Management Customer Management Design Partners Consumers and Channels 12

13 ERP Expectations Integrating all the functions Integrating the systems running in all the locations Transparency of information using a single data source across the organization Software must be responsive Modular Flexible Easy to add functionalities Provide growth path 13

14 Evolution of ERP 1960 s: Inventory Control Systems 1970 s: MRP: Material Requirement Planning 1980 s: MRPII: MRP & Distribution 1990 s: MRPII ERP with introduction of other business functions CRM s Today: Web Enabled ERP Connecting ERP Externally

15 ERP Facts ERP market size was $46.38 billion in 2005 More than 71% of ERP implementations fail to achieve their corporate goals Every 3 years, a major ERP upgrade and several small upgrades are typically needed Payback is from months Average cost improvement 14.8% per year 15

16 ERP Market Size $16.5 billion in 1998 $18.3 billion in 1999 (11% growth) $21.5 billion in 2000 (17% growth) $38.8 billion in 2004 (80% growth) $46.4 billion in 2005 ( 19% growth) 16

17 17

18 WHY ERP? The Business Driver What the ERP Can Do For You?

19 When to Consider an ERP If an organization is experiencing one or more of the following business conditions: Fast and uncontrolled growth The company s exact financial performance is unknown Unknown or inaccurate job costs Inventories that do not meet or far exceed production requirements on a consistent basis Duplication of effort in order to capture vital data that impacts employee efficiency Commonly setting inaccurate customer expectations Promised delivery dates are regularly missed Unknown operations performance The current system is negatively impacting the organization s ability to grow Little or no ability to forecast and plan production requirements with any degree of accuracy 19

20 The Current State Of Business Islands of Information Difficult to get timely & accurate information Heterogeneous Hardware & Software platforms & practices Poor connectivity between different organizational locations Sticking with obsolete technology Resist to change Lack of proven man-power to develop integrated software 20

21 Why ERP? Help decision making Automation of business processes (Standardization) Business cycle time reduction (Efficiency) Achieving cost control & low working capital Shun the geographical gaps Provides enterprise-wide reporting & decision support. Presents opportunity for re-engineering Improve Quality One solution for better management 21

22 CEO Survey - why ERP? 67% Improve info accuracy, availability 61% Improve management decision making 51% Reduce cost/improve efficiency 38% Upgrade technology 31% Resolve tactical issue 24% Grow revenue 15% Haven t done it yet 4% Other Gartner

23 Ask yourself! Do we really need it? Are we ready for it? Do we understand our business needs? Are there any other alternatives?

24 HOW WE GET OUR ERP?

25 Critical Questions Whether to buy? Analyzing costs and benefits Business benefits vs. technical benefits Buying early vs. buying late What to buy? Matching capabilities and needs Compatibility and standards How to implements? Top management support User involvement Phased approach 25

26 Define Business Requirements Clarify/Identify Strategic Drivers of ERP Document High-level Business Processes By major function e.g. Manufacturing, Finance, Maintenance, Supply Chain, etc. Document Current System Architecture Define and Prioritize Business Requirements Define and Prioritize Business Pain Points and Opportunities for Improvement Identify Process KPIs and Business Benefits 26

27 Software Database & Servers & OS (ready-made) ERP Software/Customization Maintenance & Support New Features Hardware What Are you getting? Distributed N-Tier architecture (Servers Hardware) Network capability Disaster Recovery & Backup Users Desktop Training & Changes Management 27

28 What to look for? ERP Product selection Criteria Goal: To select the Most Suitable Software Solution 5 Strategic Requirement Levels Functionality Technology Vendor Support Costs 28

29 ERP Options OPTION 1 MAKE [Using Internal resources] Developing a custom-built ERP package, specific to the requirements of the organization, with the help of the in-house IT department OPTION 2 BUY (COTS- Commercial Of The Shelf) Going for Tailor-made (OFB) ERP packages available in the market like SAP, Oracle PeopleSoft. Dynamics, etc. OPTION 3 MAKE [using External resources] Developing a custom-built ERP package, specific to the requirements of the organization, with the help of a software solution provider OPTION 4 Mix & Match 29

30 OPTION 1: Building Using Internal Resources Issues, Very costly and rarely succeeds, Why? Lack of adequate & qualified manpower Not driven with clear focus on expectations, time & cost Poor software project management Lack of seriousness with the Management & the IT Team High employee turnover Lot of schedule gaps during Project execution Normally project life is more Frequent change in the scope with the approval of the Management Very costly 30

31 OPTION 2: COTS ERP solutions Advantages: Generalized off the shelf application s/w packages Modules based on rich functionalities for all business functions User tested with lot of installations No lead time requirement for software development Tuned for more users/networks with adequate & inbuilt security Parameterized for flexibility Can sit on latest hardware & software platforms Upgrade of functionalities with version control 31

32 COTS Pitfalls & Points of Concern Vendors are foreign and not familiar with Sudan Costly comparing to custom-built options Lot of hidden costs Chances of cost & time overrun are high The Level of customization Compulsion to pay for redundant modules/features Vigorous involvement of all during implementation Non-availability of special practices like Customer Complaint, Logistics The requirement of Change Management is a must Dependency on outsiders is high IT department Poor grip on the Implemented systems 32

33 OPTION 3: Building Using External Sources Advantages: Here the whole package is designed & built from scratch Very economical while comparing the cost of COTS Less prone for hidden-cost hits The company and the software vendor have the direct relationship during the project execution. IT department has good control over the Project Maintenance & improvements are easy & less costlier. What is required only would be considered under the scope No redundancy 33

34 OPTION 3: Points of Concern Finding the right software development vendor Requirement/scope finalization Not time tested Chances of Prolonged project duration May be costly 34

35 OPTION 4: Mix and Match 35

36 COST

37 What does ERP upgrade really cost? Cost of Consultancy Costs of Hardware Cost of Software Costs of Professional Services Customization Integration Data Conversion Testing Change Management Training 37

38 Hidden Costs Training Technical and job processes Generally underestimated Transition costs A business transformation Data conversion; process conversion Prolonged schedule Plans are subject to change and surprise; so are the bills Consultants should typically be mapped to a shared overrun 38

39 Beware the Iceberg Syndrome 39

40 ERP System- Cost Components 40

41 Cost Analysis Costs to implement an ERP system is not just a one-time thing. Real costs are in constant training, upgrading, and maintenance. Average Total Cost of Ownership (TCO) is $15 million! ($450,000 $380,000,000). Benefits are not seen right away. 41

42 ERP PROJECTS BEST PRACTICES

43 How We plan it? Need business exec in charge, not IT Make a business case long term benefits Costs inventory reduction, customer service,. software hardware people (by far the most expensive) 43

44 Project Critical Success Factors Strong Leadership commitment Communication, Communication, Communication Empowered teams with ability to make decisions Phased implementation approach Business transformation and change management Job-specific end-user training Post implementation support Adaptable organization that can respond to challenges Deal with organizational resistance quickly Make decisions and manage change effectively Change in organizational structure, culture, strategy There is no perfect system, one size does not fit all Capabilities of the software development vendor 44

45 Project Risk Factors 45

46 Lessons from cases Must establish a win-win relationship with ALL stakeholders The client and the consultant Management and employees Suppliers and company Tight management of milestones events and Change management 46

47 ERP Project CSF Strong Leadership commitment Communication, Communication, Communication Empowered teams with ability to make decisions Job-specific end-user training Make decisions and manage change effectively There is no perfect system, one size does not fit all Capabilities of the software development vendor 47

48 ERP Project CFF Unrealistic Expectation Unfeasible Budget Design Poor Communication between Consultants and Internal Staff Failure to Redesign Business Process Incorrect System Configuration Insufficient Training and Reskilling of the IT Workforce Insufficient Testing Problem with System Bugs 48

49 CONCLUSION

50 In Summary ERP Systems are Generic Define the Process then Choose the System to handle the process Take Dead Aim. Detail Design Early Business owns the project Define Project Scope Early. Stick to it. Takes Significant Time & Money Eat the Elephant one bite at a time An ERP Systems implementation is not just another application development project. It is a business transformation project. 50

51 Conclusions Do your homework well in advance. Set a reasonable budget Develop a firm set of business processes. An IT solution is only as good as the processes it automates Negotiate a total, firm cost in advance To successfully implement a proper mix of people, processes and technology should be maintained Pay attention to training Break the project into small pieces with well defined boundaries 51

52 Remember: It s all about risk Get all the resources you need Manage scope aggressively Keep realistic expectations Implement on time and on budget Lay a foundation and build Be in the top 10% who succeed It can be done

53 Parting Advice Quality Speed Price Choose Two 53

54 Thank you Omer Omarabi Mobile:

Course: Enterprise Applications and Open Source Systems for e-governance implementation. Day 3. Session 3: Introduction to ERP Applications

Course: Enterprise Applications and Open Source Systems for e-governance implementation. Day 3. Session 3: Introduction to ERP Applications Course: Enterprise Applications and Open Source Systems for e-governance implementation Day 3 Session 3: Introduction to ERP Applications Agenda Introduction to ERP Applications Benefits of ERP Applications

More information

A Foundation for Understanding Enterprise Resource Planning Systems

A Foundation for Understanding Enterprise Resource Planning Systems A Foundation for Understanding Enterprise Resource Planning Systems Develop an understanding of how ERP systems can improve the effectiveness of information systems in organizations Understand the business

More information

Technology Change Management

Technology Change Management The PROJECT PERFECT White Paper Collection Introduction Technology Change Management Sandeep Mehta This article takes an objective look at Technology Change Management (TCM). It covers a number of topics

More information

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how

More information

POINT OF VIEW. The Critical Role of Networking in Enterprise Resource Planning. Introduction

POINT OF VIEW. The Critical Role of Networking in Enterprise Resource Planning. Introduction The Critical Role of Networking in Enterprise Resource Planning Introduction Achieving and maintaining competitive advantage is the raison d etre for every business around the world. Doing so requires

More information

ERP. ISE413 Software Applications in Industry

ERP. ISE413 Software Applications in Industry ERP ISE413 Software Applications in Industry Introduction to ERP Upon completion of this lecture you will be able to : Describe the concept of ERP Define key terms as they relate to ERP Describe the basic

More information

Getting Maximum Business Value out of ERP Sachin Kinare, Vivek Tatkare & Abhijit Dixit

Getting Maximum Business Value out of ERP Sachin Kinare, Vivek Tatkare & Abhijit Dixit Getting Maximum Business Value out of ERP Sachin Kinare, Vivek Tatkare & Abhijit Dixit Patni White Paper COPYRIGHT Copyright Patni Computer Systems Ltd. All Rights Reserved. November 2005 Restricted Rights

More information

ERP and Business Processes

ERP and Business Processes ERP and Business Processes Presentation Overview About ERP Evolution of ERP Implementation Issues What is the State of the ERP Market? Case Study:An ERP success: NESTLE ERP and Business Process Modelling

More information

Implementing Enterprise Information Governance: A Practical Approach

Implementing Enterprise Information Governance: A Practical Approach Implementing Enterprise Information Governance: A Practical Approach TAD C. HOWINGTON, CRM, CA, FAI MANAGER, RECORDS AND INFORMATION COPANO ENERGY HOUSTON, TEXAS 512.627.9181 Learning Objectives Upon completion

More information

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6 ACS-1803 Introduction to Information Systems Instructor: David Tenjo Enterprise Information Systems Lecture Outline 6 1 Learning Objectives 1. Explain how organizations support business activities by using

More information

Achieve Economic Synergies by Managing Your Human Capital In The Cloud

Achieve Economic Synergies by Managing Your Human Capital In The Cloud Achieve Economic Synergies by Managing Your Human Capital In The Cloud By Orblogic, March 12, 2014 KEY POINTS TO CONSIDER C LOUD S OLUTIONS A RE P RACTICAL AND E ASY TO I MPLEMENT Time to market and rapid

More information

HR Technology Strategies that Work in Healthcare. Background

HR Technology Strategies that Work in Healthcare. Background HR Technology Strategies that Work in Healthcare Shawn Davis Intermountain Healthcare Background Shawn Davis Director, HR Workforce Solutions & Analytics IHRIM Board of Directors (2009-2011) HRIP Certification

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

Dell s SMART Approach to Workload Automation

Dell s SMART Approach to Workload Automation Dell s SMART Approach to Workload Automation Executive Summary A short time ago, Dell, like many other companies, embarked on a broad initiative to integrate and upgrade its IT services to better satisfy

More information

CGS Technology Outsourcing

CGS Technology Outsourcing CGS Technology Outsourcing Project Management Best Practices; Modernizing Enterprise Infrastructure presented by Michael Brandi, Vice President 16 September 2015 2015 CGS Computer Generated Solutions.

More information

SharePoint Project Management: The Key to Successful User Adoption

SharePoint Project Management: The Key to Successful User Adoption SharePoint Project Management: The Key to Successful User Adoption Leanne M. Bateman, PMP February 2012 Leanne Bateman, 2012. All rights reserved. Table of Contents ABSTRACT... 3 ABOUT THE AUTHOR... 3

More information

Project, Program & Portfolio Management Help Leading Firms Deliver Value

Project, Program & Portfolio Management Help Leading Firms Deliver Value in collaboration with Project, Program & Portfolio Help Leading Firms Deliver Value Managing Effectively & Efficiently Through an Enterprise PMO Program & Portfolio : Aligning IT Capabilities with Business

More information

CompareBusinessProducts.com. Five Reasons it s Time for a New ERP Solution

CompareBusinessProducts.com. Five Reasons it s Time for a New ERP Solution CompareBusinessProducts.com Five Reasons it s Time for a If you were working in your company at the time when your present ERP was installed, you would remember the changes, the turmoil and the complexity.

More information

ERP 101: A Primer for Busy Executives

ERP 101: A Primer for Busy Executives ERP 101: A Primer for Busy Executives Arthur J. Herbert, III, PMP Edwin T. Cornelius, III, Ph.D. When considering an ERP implementation, busy institution executives need a crash course. The purpose of

More information

ERP. Enterprise Resource Planning. Presented at May, 21st by. Mümtaz Copur Andreas Reichert. for. ITTM-class SS 2004. Managers and stakeholders

ERP. Enterprise Resource Planning. Presented at May, 21st by. Mümtaz Copur Andreas Reichert. for. ITTM-class SS 2004. Managers and stakeholders Managers and stakeholders Customers Sales + delivery appl. Reporting Financial Central database Manufacturing ERP Service HR management Employees Inventory + supply appl. Enterprise Resource Planning Presented

More information

7 things to ask when upgrading your ERP solution

7 things to ask when upgrading your ERP solution Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

Director, Consulting Services McGladrey, LLP April 10, 2012

Director, Consulting Services McGladrey, LLP April 10, 2012 Optimizing your ERP System Dale Billet, CPIM, CIRM, CSCP Director, Consulting Services McGladrey, LLP April 10, 2012 RSM McGladrey, Inc. is a member firm of RSM International an affiliation of separate

More information

Avoiding ERP Implementation Pitfalls. Pre-Purchase Considerations

Avoiding ERP Implementation Pitfalls. Pre-Purchase Considerations Avoiding ERP Implementation Pitfalls Pre-Purchase Considerations It has often been said that one needs to have nerves of steel when setting out to implement a major business change initiative. That said,

More information

Maximizing enterprise resource planning ROI: A guide for midsize companies

Maximizing enterprise resource planning ROI: A guide for midsize companies IBM Global Business Services Thought Leadership White Paper April 2010 Maximizing enterprise resource planning ROI: A guide for midsize companies 2 Maximizing enterprise resource planning ROI: A guide

More information

Chapter 9: Software Tools and Dashboards

Chapter 9: Software Tools and Dashboards Chapter 9: Software Tools and Dashboards Overview Topics discussed CRM Implementation Options Developing Software In-house Buying Licensed CRM Software Outsourcing a Managed Service CRM Software and Applications

More information

Performance Audit Concurrent Review: ERP Pre-Solicitation

Performance Audit Concurrent Review: ERP Pre-Solicitation Performance Audit Concurrent Review: ERP Pre-Solicitation April 2002 City Auditor s Office City of Kansas City, Missouri 24-2001 April 10, 2002 Honorable Mayor and Members of the City Council: We conducted

More information

5 Steps to Achieve Business Value from Your Next ERP Platform

5 Steps to Achieve Business Value from Your Next ERP Platform 5 Steps to Achieve Business Value from Your Next ERP Platform An agile, business aligned approach for successful ERP deployments that are on-time, on-budget, and embraced by users. Introduction There is

More information

Applied Business Intelligence. Iakovos Motakis, Ph.D. Director, DW & Decision Support Systems Intrasoft SA

Applied Business Intelligence. Iakovos Motakis, Ph.D. Director, DW & Decision Support Systems Intrasoft SA Applied Business Intelligence Iakovos Motakis, Ph.D. Director, DW & Decision Support Systems Intrasoft SA Agenda Business Drivers and Perspectives Technology & Analytical Applications Trends Challenges

More information

The 2015 Manufacturing ERP Report

The 2015 Manufacturing ERP Report The 2015 Manufacturing ERP Report. All rights reserved. No unauthorized reproduction without the author s written consent. All references to this publication must cite Panorama Consulting Solutions as

More information

WHERE S THE ROI? Leveraging Benefits Realization Activities to Optimize Your Organization s Investment in ERP Software

WHERE S THE ROI? Leveraging Benefits Realization Activities to Optimize Your Organization s Investment in ERP Software WHERE S THE ROI? Leveraging Benefits Realization Activities to Optimize Your Organization s Investment in ERP Software In today s increasingly competitive business environment, investments in ERP are becoming

More information

20 questions you should ask before investing in your mobile applications

20 questions you should ask before investing in your mobile applications 0 questions you should ask before investing in your mobile applications Mobility makes sense Improve your supply chain execution with mobile applications. With mobility you get instant access to the information

More information

White Paper February 2009. IBM Cognos Supply Chain Analytics

White Paper February 2009. IBM Cognos Supply Chain Analytics White Paper February 2009 IBM Cognos Supply Chain Analytics 2 Contents 5 Business problems Perform cross-functional analysis of key supply chain processes 5 Business drivers Supplier Relationship Management

More information

BUYING AN ERP SYSTEM. How to avoid common pitfalls and maximize your ROI SHARE THIS EBOOK

BUYING AN ERP SYSTEM. How to avoid common pitfalls and maximize your ROI SHARE THIS EBOOK BUYING AN ERP SYSTEM How to avoid common pitfalls and maximize your ROI SHARE THIS EBOOK THE GROWING POPULARITY OF ERP SYSTEMS Market competition has transformed the modern business environment. Companies

More information

How to Select and Implement an ERP System

How to Select and Implement an ERP System How to Select and Implement an ERP System Prepared by 180 Systems Written by Michael Burns 180 Systems WHAT IS ERP?... 3 ANALYSIS... 4 VENDOR SELECTION... 6 VENDOR DEMONSTRATIONS... 8 REFERENCE CALLS...

More information

OPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE.

OPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. OPTIMUS SBR CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. Optimizing Results with Business Intelligence Governance This paper investigates the importance of establishing a robust Business Intelligence (BI)

More information

Cloud Computing: What is it? And how can it transform your finance organization?

Cloud Computing: What is it? And how can it transform your finance organization? Cloud Computing: What is it? And how can it transform your finance organization? Agenda Cloud Basics The Strategic Shift for CFOs How the Cloud Enables the Transformation Takeaways 2 3 The Cloud Impacts

More information

Implementing an HRMS Where Do You Begin. Dino Nosella, PMP

Implementing an HRMS Where Do You Begin. Dino Nosella, PMP Implementing an HRMS Where Do You Begin Dino Nosella, PMP Thursday Agenda Introduction Definition of HRMS/HRIS The life cycle of Implementing an HRMS/HRIS Questions 1 Definition of HRMS/HRIS? A Human Resources

More information

WHITE PAPER. How to choose and implement your cloud strategy

WHITE PAPER. How to choose and implement your cloud strategy WHITE PAPER How to choose and implement your cloud strategy INTRODUCTION Cloud computing has the potential to tip strategic advantage away from large established enterprises toward SMBs or startup companies.

More information

Mergers and Acquisitions: The Data Dimension

Mergers and Acquisitions: The Data Dimension Global Excellence Mergers and Acquisitions: The Dimension A White Paper by Dr Walid el Abed CEO Trusted Intelligence Contents Preamble...............................................................3 The

More information

Application Servers G22.3033-011

Application Servers G22.3033-011 Application Servers G22.3033-011 Session 11 - Sub-Topic 1 Enterprise Application Integration (EAI) Dr. Jean-Claude Franchitti New York University Computer Science Department Courant Institute of Mathematical

More information

ACCT341, Chapter 15 Accounting Software

ACCT341, Chapter 15 Accounting Software ACCT341, Chapter 15 Accounting Software Introduction Accounting software Early decades primarily processed bookkeeping transactions Today it has become much more of a mgmt tool customizes financial reports

More information

1. Executive Summary

1. Executive Summary Inside 1. Executive Summary...3 2. ERP: A panacea for business improvement...4 3. Challenges of an ERP Implementation in the Mid Market...5 4. ERP in the Indian Mid Market Segment...8 5. Key Performance

More information

C O N S U L T C O N N E C T - C H A N G E. Does CRM Really Work?

C O N S U L T C O N N E C T - C H A N G E. Does CRM Really Work? C O N S U L T C O N N E C T - C H A N G E Does CRM Really Work? TABLE OF CONTENTS DOES CRM REALLY WORK?... 3 WHY THE RESISTANCE TO CRM?... 3 HOW DO YOU SELL CRM?... 4 CRM IS NOT JUST ABOUT TECHNOLOGY...

More information

ENTERPRISE ASSET MANAGEMENT (EAM) The Devil is in the Details CASE STUDY

ENTERPRISE ASSET MANAGEMENT (EAM) The Devil is in the Details CASE STUDY ENTERPRISE ASSET MANAGEMENT (EAM) The Devil is in the Details CASE STUDY 1 EXECUTIVE SUMMARY Enterprise Asset Management (EAM) is a strategy to provide an optimal approach for the management of the physical

More information

Outsourcing: Moving from Tactics to Strategy

Outsourcing: Moving from Tactics to Strategy Outsourcing: Moving from Tactics to Strategy Everyone knows what IT outsourcing is. You assign the technical call center to India. Right? Not any more. Outsourcing traditionally has been about reducing

More information

Building Your Strategic Business Case for HR Technology. Speaker: Kristie Evans Managing Principal HR Project Manager PM Instructor

Building Your Strategic Business Case for HR Technology. Speaker: Kristie Evans Managing Principal HR Project Manager PM Instructor Building Your Strategic Business Case for HR Technology Speaker: Kristie Evans Managing Principal HR Project Manager PM Instructor Agenda Today s Goals HR Value Outcomes Break 10 am Methodologies Business

More information

Executive Brief. Best Practices for Software Selection. Best Practices for Software Selection. July 2013. #1 Structured Selection Methodology

Executive Brief. Best Practices for Software Selection. Best Practices for Software Selection. July 2013. #1 Structured Selection Methodology Executive Brief Best Practices for Software Selection July 2013 In today s rapidly evolving organization climate a paradigm shift is beginning to unfold. The lowering of deployment obstacles for organizations

More information

The Ultimate Decision

The Ultimate Decision The Ultimate Decision Traditional ERP vs Next Generation WMS 8 Tips for selecting the right WMS www.ibs.net Introduction Few supply chain decisions impact your company s day-to-day business, financial

More information

Information Technology Master Plan Update: IMTech February 28, 2011

Information Technology Master Plan Update: IMTech February 28, 2011 Information Technology Master Plan Update: IMTech February 28, 2011 Information Technology Master Plan Update: Agenda Background City of Georgetown s Vision Technology Transformation Approach Assessment

More information

Logical Modeling for an Enterprise MDM Initiative

Logical Modeling for an Enterprise MDM Initiative Logical Modeling for an Enterprise MDM Initiative Session Code TP01 Presented by: Ian Ahern CEO, Profisee Group Copyright Speaker Bio Started career in the City of London: Management accountant Finance,

More information

Chapter 5 Information Technology and Changing Business Processes

Chapter 5 Information Technology and Changing Business Processes Chapter 5 Information Technology and Changing Business Processes Managing and Using Information Systems: A Strategic Approach by Keri Pearlson & Carol Saunders Introduction How can IT enable business change?

More information

10 SIGNS YOU NEED AN ERP SOLUTION FEBRUARY 25, 2014. Timothy Beranek Partner. BKD Technologies. tberanek@bkd.com. Robert Kramer Managing Consultant

10 SIGNS YOU NEED AN ERP SOLUTION FEBRUARY 25, 2014. Timothy Beranek Partner. BKD Technologies. tberanek@bkd.com. Robert Kramer Managing Consultant 10 SIGNS YOU NEED AN ERP SOLUTION FEBRUARY 25, 2014 Timothy Beranek Partner BKD Technologies tberanek@bkd.com Robert Kramer Managing Consultant BKD Technologies rkramer@bkd.com 10 SIGNS YOU NEED AN ERP

More information

Data Center Consolidation

Data Center Consolidation Data Center Consolidation With computers spread across the enterprise, and the number of networked databases and applications growing at an exponential rate, the challenges of efficient networking, data

More information

Selecting an ERP Software Package For Small and Midsize Manufacturers

Selecting an ERP Software Package For Small and Midsize Manufacturers Selecting an ERP Software Package For Small and Midsize Manufacturers Choosing the right ERP software package for your company can be a daunting task. The ERP software as well as its vendor can make the

More information

SharePoint Project Management: The Key to Successful User Adoption

SharePoint Project Management: The Key to Successful User Adoption SharePoint Project Management: The Key to Successful User Adoption Leanne M. Bateman, PMP Principal Consultant February 2012 www.beaconstrategy.com Table of Contents ABSTRACT... 3 ABOUT THE AUTHOR... 3

More information

The Real ROI from SAP

The Real ROI from SAP RESEARCH NOTE ROI ANALYSIS YOU CAN TRUST TM The Real ROI from SAP THE BOTTOM LINE Fifty-seven percent of SAP customers interviewed did not believe that they had achieved a positive ROI, after having used

More information

Information Systems in the Enterprise

Information Systems in the Enterprise Chapter 2 Information Systems in the Enterprise 2.1 2006 by Prentice Hall OBJECTIVES Evaluate the role played by the major types of systems in a business and their relationship to each other Describe the

More information

Chapter 3: Strategic CRM

Chapter 3: Strategic CRM Chapter 3: Strategic CRM Overview Topics discussed: CRM perspectives The components of strategic CRM Steps in developing a CRM strategy Case Study: CRM implementation at International Business Machines,

More information

CHAPTER 11 SUPPLY CHAIN MANAGEMENT

CHAPTER 11 SUPPLY CHAIN MANAGEMENT CHAPTER 11 SUPPLY CHAIN MANAGEMENT 1 Learning Objectives Learn about the supply chain network and management drivers. Understand the complexity and importance of the integration of supply chain. Learn

More information

Oracle Value Chain Execution

Oracle Value Chain Execution Oracle Value Chain Execution Hotel Grand Hyatt, Santa Cruz 26 th April -2011 Shirish Gariba CIO @ DIESL DIESL Evolution 2003 2006 2011 Business Trading Business 3PL Integrated Logistics Service Provider

More information

Understanding the Return on Investment of Media Asset Management Systems

Understanding the Return on Investment of Media Asset Management Systems Understanding the Return on Investment of Media Asset Management Systems www.avid.com Executive Summary Media Asset Management (MAM) systems are revolutionizing the way media enterprises manage and optimize

More information

SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE. SAP Solution Overview SAP Business Suite

SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE. SAP Solution Overview SAP Business Suite SAP Solution Overview SAP Business Suite SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE ESSENTIAL ENTERPRISE BUSINESS STRATEGY PROVIDING A SOLID FOUNDATION FOR ENTERPRISE FINANCIAL MANAGEMENT 2 Even

More information

Lending Edge Technology IT, ebusiness, lean. The ERP Devils Triangle and the Impact of the Supply Chain. Ray Atkinson CEO Atko Global P/L

Lending Edge Technology IT, ebusiness, lean. The ERP Devils Triangle and the Impact of the Supply Chain. Ray Atkinson CEO Atko Global P/L Lending Edge Technology IT, ebusiness, lean The ERP Devils Triangle and the Impact of the Supply Chain Ray Atkinson CEO Atko Global P/L ERP Devils Triangle Impact on Supply Chain & Corporate Risk An Insight

More information

Enterprise Applications Health Check

Enterprise Applications Health Check Enterprise Applications Health Check Unlock the value of your ERP Investment Overcome the complex challenges of IT market with our unique out-of-the-box implementation methodology! The need for an ERP

More information

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved.

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 6 Developing Business / IT Strategies McGraw-Hill/Irwin Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. 2-2 Learning Objectives Discuss the role of planning in the business

More information

Successful Implementation of Enterprise-Wide Information Governance

Successful Implementation of Enterprise-Wide Information Governance Successful Implementation of Enterprise-Wide Information Governance ARMA Austin Monthly Meeting November 13, 2014 TAD C. HOWINGTON, CRM, FAI Manager, E- Records and Information Governance Kinder- Morgan

More information

This article provides an overview of Organization Change Management (OCM)

This article provides an overview of Organization Change Management (OCM) This article provides an overview of Organization Change Management (OCM) Purpose The aim of this article is to provide a framework for managing and coordinating change, and engendering engagement with

More information

Enterprise Applications

Enterprise Applications Enterprise Applications Reading: Laudon & Laudon chapter 8 Additional Reading: Brien & Marakas chapter 7 COMP 5131 1 Outline Enterprise Systems Supply Chain Management Support Customer Relationship Management

More information

GSSI Conference Putting Customer First

GSSI Conference Putting Customer First GSSI Conference Putting Customer First Sahinis Nicholas Commercial Director Today's Agenda Company s background Value of Information Role of CRM in a company s strategy Features of a modern CRM Possible

More information

Cloud ERP. Scalable management for global resources

Cloud ERP. Scalable management for global resources Cloud ERP Scalable management for global resources The substance behind cloud technology For many businesses the task of managing the complex network of resources across geographical boundaries, cultures,

More information

The importance of selecting the right ERP solution

The importance of selecting the right ERP solution The importance of selecting the right ERP solution The benefits of selecting and successfully implementing the right ERP solution for your business are widespread. The right ERP solution, tailored to suit

More information

Lecture-2-The Strategic Role of Information Systems

Lecture-2-The Strategic Role of Information Systems Lecture-2-The Strategic Role of Information Systems Thepul Ginige 1 LEARNING OBJECTIVES Analyze roles of 6 types of information systems Describe types of information systems Analyze relationships between

More information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information 1 BI STRATEGY 3 04 Executive Summary 08 What is a BI Strategy 10 BI Strategy Overview 24 Getting Started 28 How SAP Can Help 33 More Information 5 EXECUTIVE SUMMARY EXECUTIVE SUMMARY TOP 10 BUSINESS PRIORITIES

More information

8/25/2008. Chapter Objectives PART 3. Concepts in Enterprise Resource Planning 2 nd Edition

8/25/2008. Chapter Objectives PART 3. Concepts in Enterprise Resource Planning 2 nd Edition Concepts in Enterprise Resource Planning 2 nd Edition Chapter 2 The Development of Enterprise Resource Planning Systems Chapter Objectives Identify the factors that led to the development of Enterprise

More information

Capstone: Enterprise Applications 57C99904, fall 2015 (6 cr)

Capstone: Enterprise Applications 57C99904, fall 2015 (6 cr) Capstone: Enterprise Applications 57C99904, fall 2015 (6 cr) Introduction to Enterprise Resource Planning (ERP) Systems Learning Objectives Understand the key terms related to Enterprise Resource Planning

More information

Driving Operations through Better, Faster Decision Making

Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Operations faces increasing pressure from all sides. Picky customers know that your competitors

More information

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR HEATING, VENTILATION, AIR CONDITIONING, AND

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR HEATING, VENTILATION, AIR CONDITIONING, AND DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR HEATING, VENTILATION, AIR CONDITIONING, AND PLUMBING EQUIPMENT MANUFACTURERS BEST-RUN HVAC AND PLUMBING

More information

SAP Managed Services SAP MANAGED SERVICES. Maximizing Performance and Value, Minimizing Risk and Cost

SAP Managed Services SAP MANAGED SERVICES. Maximizing Performance and Value, Minimizing Risk and Cost SAP Managed Services SAP MANAGED SERVICES Maximizing Performance and Value, Minimizing Risk and Cost WE RE FOCUSED ON YOUR GOALS Increase productivity with fewer resources. Optimize IT systems while cutting

More information

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success 1 Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success Lara Chedid Associate Project Manager Youssef Halawi Sales Consulting Manager Safe Harbor Statement

More information

The Customizable Cloud. How the Cloud Provides the More Flexible Alternative to Legacy ERP Platforms

The Customizable Cloud. How the Cloud Provides the More Flexible Alternative to Legacy ERP Platforms How the Cloud Provides the More Flexible Alternative to Legacy ERP Platforms Executive Summary For years, Enterprise Resource Planning (ERP) applications have been instrumental in integrating business

More information

Session 0905 ASUG SBOUC Align your Business and IT with a Solid BI Strategy. Deepa Sankar Pat Saporito

Session 0905 ASUG SBOUC Align your Business and IT with a Solid BI Strategy. Deepa Sankar Pat Saporito Session 0905 ASUG SBOUC Align your Business and IT with a Solid BI Strategy Deepa Sankar Pat Saporito Agenda Business Challenges The Importance of a BI Strategy How SAP Can Help in Defining Your BI Strategy

More information

2007 Trivalent Solutions, Inc.

2007 Trivalent Solutions, Inc. ERP Facts and Information by: Luis Solano President and Founder Table of Contents Software Selection Methodology...3 ERP Systems From Installation to Performance Results...4 ERP Systems Six Common Problems...5

More information

Certified ERP Manager VS-1180

Certified ERP Manager VS-1180 Certified ERP Manager VS-1180 Certified ERP Manager Certified ERP Manager Certification Code VS-1180 Vskills certification for ERP Manager assesses the candidate as per the company s need for implementing

More information

Issue in Focus: Assessing the Cloud PLM Opportunity. Evaluating Benefits, Requirements, and Considerations

Issue in Focus: Assessing the Cloud PLM Opportunity. Evaluating Benefits, Requirements, and Considerations Issue in Focus: Assessing the Cloud PLM Opportunity Evaluating Benefits, Requirements, and Considerations Tech-Clarity, Inc. 2012 Table of Contents Introducing the Issue... 3 The Cloud Meets PLM... 3 Evaluating

More information

The 2014 Manufacturing ERP Report

The 2014 Manufacturing ERP Report The 2014 Manufacturing ERP Report Copyright 2013 Panorama Consulting Solutions. All rights reserved. No unauthorized reproduction without the author s written consent. All references to this publication

More information

September 17, 1:00 PM. Dean Sorensen, Founder, IBP Collaborative

September 17, 1:00 PM. Dean Sorensen, Founder, IBP Collaborative BUSINESS FORECASTING AND INNOVATION FORUM 2015 September 17-18, 2015 Boston, MA September 17, 1:00 PM Track A Session: Transforming FP&A via Strategic, Financial & Operational Integration Improve forecast

More information

Effective and Best practices of load and performance testing Oracle Applications using BSD Oracle plug-in for Rational Performance Tester

Effective and Best practices of load and performance testing Oracle Applications using BSD Oracle plug-in for Rational Performance Tester Effective and Best practices of load and performance testing Oracle Applications using BSD Oracle plug-in for Rational Performance Tester Anitha P Somanathan & Krishna Murthy ISSR IBM India Pvt Ltd Rational

More information

Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery

Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery A UBM techweb white paper MARCH 2012 Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery Companies turning to workforce management applications should consider both

More information

Windows 7 Upgrade Risk Mitigation Planning: Ensuring Windows 7 Upgrade Success

Windows 7 Upgrade Risk Mitigation Planning: Ensuring Windows 7 Upgrade Success November 2010 Windows 7 Upgrade Risk Mitigation Planning: Ensuring Windows 7 Upgrade Success By: Robert Schaper, Laplink Software Enterprise Solutions Contents Introduction 2 Risk and Cost 2 Upgrade Strategies

More information

Procurement must be more than just cost cutting

Procurement must be more than just cost cutting Procurement must be more than just cost cutting In today s challenging environment, aggressive cost control has become a common theme in the pharmaceutical industry. It became fashionable later than in

More information

Discussion Topics. CRM Rapid Implementation Quick Win or Quick Waste? Sarawoot Lienpanich GloriSys Limited. Some definitions and why Quick Win

Discussion Topics. CRM Rapid Implementation Quick Win or Quick Waste? Sarawoot Lienpanich GloriSys Limited. Some definitions and why Quick Win 1 CRM Rapid Implementation Quick Win or Quick Waste? Sarawoot Lienpanich GloriSys Limited UKOUG Conference 2005 Discussion Topics Some definitions and why Quick Win What cause the problems? QuickWin Strategy

More information

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by & Oracle s Cloud CRM & CX Applications Agenda Introductions & Customer Experience / CX Defined Why CX is Critical Today?

More information

Look around any workplace and you see Information Technology (IT) assets. If you are working in an average office environment, you probably have a

Look around any workplace and you see Information Technology (IT) assets. If you are working in an average office environment, you probably have a 1 Look around any workplace and you see Information Technology (IT) assets. If you are working in an average office environment, you probably have a computer monitor with a CPU at your desk along with

More information

WHITE PAPER. 7 Keys to. successful. Organizational Change Management. Why Your CRM Program Needs Change Management and Tips for Getting Started

WHITE PAPER. 7 Keys to. successful. Organizational Change Management. Why Your CRM Program Needs Change Management and Tips for Getting Started 7 Keys to successful Organizational Change Management Why Your CRM Program Needs Change Management and Tips for Getting Started CONTENTS 2 Executive Summary 3 7 Keys to a Comprehensive Change Management

More information

A Paradigm Shift for Dispatch Consoles From hardware consoles to a licensed, evergreen software platform

A Paradigm Shift for Dispatch Consoles From hardware consoles to a licensed, evergreen software platform A Paradigm Shift for Dispatch Consoles From hardware consoles to a licensed, evergreen software platform By Michael Branning, CEO. Dispatch console operators in the 1950 s and 1960 s operated radio dispatch

More information

WHITE PAPER. Build or Buy. Assessing the Gaps, Risks & Opportunites

WHITE PAPER. Build or Buy. Assessing the Gaps, Risks & Opportunites Build or Buy Assessing the Gaps, Risks & Opportunites Introduction Companies today face a significant challenge in growing sales and squeezing out more margin across multiple sales and distribution channels,

More information

Introduction to ERP. Rafael Andreu Sandra Sieber Josep Valor May 2003. Universidad de Navarra

Introduction to ERP. Rafael Andreu Sandra Sieber Josep Valor May 2003. Universidad de Navarra Introduction to ERP Rafael Andreu Sandra Sieber Josep Valor May 2003 1 Universidad de Navarra What is ERP? The dream ERP attempts to integrate all departments and functions across a company onto a single

More information

ITIL V3 Foundation Certification - Sample Exam 1

ITIL V3 Foundation Certification - Sample Exam 1 ITIL V3 Foundation Certification - Sample Exam 1 The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of

More information

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 EFFECTIVELY MANAGE THE SCOPE OF YOUR IMPLEMENTATION

More information