Web Page RFP Questions and Answers

Transcription

1 Web Page RFP Questions and Answers Migration of select current site content Do you have an estimate of how much content, or how many pages worth of content, will need to be migrated? We do not have a specific count of how many documents there are but I can give you a rough count. The site to be migrated is at and there are 39 items in the root directory, seven of which are sub-directories. Searchable resource library Do you know if this refers to anything other than the content that is going to be available on the website? Is there going to need to be additional data sets that need to be searchable. I just want to make sure we are on the same page with the verbiage there. We are looking for your expertise in providing the best search feature within the site and to develop the page so the search engines can pick up on the content, e.g. someone types fuel assistance in Alpena County and the search brings them to that section of the page. Our Executive Director describes it as follows ) it is especially important that our customer audience be able to search terms such as propane help, rent payment assistance, etc. Interactive map of region/service area Are there any examples that you could point to that illustrate to what level of complexity this interactive feature should be taken to? If not, could you provide specifics for what is needed? Take a look at the map that Wayne Metropolitan Community Action Agency has on their site. It s at

2 The RFP also states that the new site will need to have a Staff Log in/board Log In. I d like to know what that login is intended to do. So when they login, what do they see that is different from an average, non-logged-in user? The Staff Login will be nothing more than a link to our Employee Web Page which is not part of the RFP. When the staff login link is selected, the visitor (Employees and Board Staff) will be taken to our private site. For the branding phase of this project, are you looking only for logo design, or are you also looking for a discovery, positioning, and message clarification process as well? At this point, we are looking for logo freshening that, perhaps, keeps the main structure of our recognizable logo, but better reflects the current environment. We would like to see a complimentary color palette consistent with the freshened logo for use in corporate communications (business cards, letterhead, memos, , etc.). Related to this project, we are focusing on the design of those items, not the market itself. How do you currently accept donations? Do you already have a merchant account to accept credit cards, or are you interested in starting a new system? We currently accept no donations electronically. All donations are currently via check or cash. We are interested in mechanisms to expand that to PayPal, credit cards, etc. Do you currently have a donor management system in place to track donor information (such as a spreadsheet, database, or online service such as Salesforce)? Donations are currently handled by our accounting department and are tracked by a Grant Management System. We do not utilize Salesforce or any similar product to track donor information.

3 What are your goals for donations? Are donations program-specific or general to your organization? General and program-specific. We are interested in expansion and enhancement of programs and services provided throughout our service area. In terms of web functionality, we would like donors to have the option of contributing general donations or to a specific program or cause. What do you like about your current website? What causes you the most frustration with your current website? We like that it is lean in the amount of current content but it lacks a search feature and other items listing in the RFP. Moreover, without a current end user-friendly content management system it is impossible to keep program specific information as current as we would like. Also, end users (especially those we serve) need to find us doing general web key word search specific to location. How many staff members do you expect to train in website administration (e.g. account management, access configuration, etc.)? How many would have only editor responsibilities, changing content on a regular basis? If hands-on training for editors and administrators of the new website were offered, is there a venue you could use that would accommodate all of the trainees? The number of staff members to train on the content management would depend on the complexity of the content management system. It is our desire to start with 3 possibly 4 staff members to manage their divisional content of the website. Administration: 2 Editors Venue: Yes

4 Could you explain what you expect from the Program Interest Form feature? Waynemetro.org utilizes a similar tool ( This would enable us to: Communicate with our audience Develop a pool of interested, potentially eligible participants across programs How often do you post Bid Opportunities and how much of the lifecycle of an opportunity should be displayed on the website (e.g. will bid results and awards be shown on the website, will there be an archive of awarded opportunities)? This area would likely be utilized lesser. In order to encourage fair and open competition, we envision this area to provide an area to advertise needs. These needs emerge periodically (not necessarily on a regular rotating schedule). The greater intent of this area is to advertise bid opportunities, with lesser content/emphasis on results/awards. How do you envision Statistics by County/Demographics/Service Numbers/Community Impact to be displayed? How many factors are tracked per County? Are the factors tracked for each County the same? How often would these data be updated? This area may be less complex than it sounds. It can likely be populated by an editor. The vision for this section is to provide data by county regarding services delivered and net impacts; very much table-driven data. This area would also be used as a resource (especially for the 11 core counties) to access census or demographic data by county. There could be many factors by county. The data would be updated at least yearly.

5 Is having a secure website (i.e. https for all content and forms, not just donations) important to you? The website will be hosted locally and will be secured with a TLS 1.x certificate. Do you have a specific budget range in mind for this project? We are seeking estimates and will make adjustments to stay within our budget. After review of submissions, do you have groups that submitted come in and go through the proposal? There will be a cross-agency team of approximately 10 staff that will evaluate the proposals. Finalists will be expected to participate in a presentation of their proposal the week of 2/22.