THANK YOU FOR VISITING OUR ONLINE TICKET SYSTEM

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1 General Rules General THANK YOU FOR VISITING OUR ONLINE TICKET SYSTEM By accessing and using this website, you agree to be bound by the following Terms and Conditions. The Pegasus (Pegasus Hava Taşımacılığı A.Ş.) website enables you to purchase electronic Tickets (e-tickets) for our domestic flights, make reservations, change your route, and make cancellations and return operations. Electronic ticket (e-ticket) refers to the ticket prepared by the carrier or prepared in the carrier's name that contains passenger information. The agreement clauses and warnings constitute an inseparable part of the carrier agreement and ticket. The e-ticket is in lieu of an invoice. You may purchase or reserve tickets on the internet for up to 9 passengers and 6 flights at a time. It is imperative that internet transactions are carried out exactly as demonstrated on the internet pages. Pegasus will not be held responsible for any delays you experience as a direct result of erroneous transactions on your part while making reservations, changing reservations, cancellations, refunds and purchasing online tickets. Pegasus Airlines and business associates may send s and SMS notifications on your mobile phone informing you about campaigns and offers. Privacy Policy & Terms Pegasus Airlines may request to see the credit card with which the ticket purchase was made. Pegasus Airlines reserves the right to change these terms and conditions at any time without notice or liability. These Terms and Conditions and any disputes arising as a result of this agreement of carriage are governed by the laws of Turkey and Istanbul Courts have exclusive jurisdiction. Pegasus Records are valid in the event of dispute. Pegasus Airlines makes no representations or warranties as to the completeness or accuracy of any of the information contained on this website and makes no commitment to update such information. About Online Operations 1. On-line tickets can only be purchased from our website using Visa and Master Card credit cards and the bank card which allows 3D process. If you have a German bank account, you can also pay using EDD (Electronic Direct Debit) and Giropay (Online-Überweisung). During the transaction you will be asked to enter the three digit CVV code on your credit card (The code is the last three numbers located on the signature strip on the back of your credit card). The total amount (including taxes and other costs) will be charged to your credit card upon your authorization and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days. You may pay through ELV (Electronic Transfer). This payment option other than credit card may be used for flights with at least 7 days to fly. For security reasons, you will be asked to provide the 3-digit security code of your credit card during the purchase. (Security code is the last three digits coming after the credit card number on the signature strip on the back of the card) The total amount (including taxes and other costs) will be charged to your credit card upon your authorisation and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days. For tickets purchased though ELV payment option, if your account does not have sufficient balance or the payment made is withdrawn from our account your ticket will be cancelled. 2. Pegasus Airlines cannot be held liable for any e-ticket confirmation notices that are not delivered to the customer, or that are delivered late or incomplete. Reservation and Ticketing Guidelines

2 1. Reservations may not be transferred to anyone else, and the name on a ticket cannot be changed. 2. Reservation changes, ticket cancellations and fare refunds cannot be made after the scheduled departure time. Ticket validity: a. Tickets are valid for one year from the flight date printed on the first flight coupon. b. in the case of coupons for open flights, tickets are valid for one year from the date printed on the first flight coupon. c. Amendments or refunds cannot be made to tickets reaching the end of their validity. d. In the case of a ticket amendment being made, the validity date will be the same as the first ticket. The period of validity of the first ticket cannot be extended on amended tickets. If an amendment is made to an open flight ticket, the validity date for the ticket will be that conferred on it according to the price category of the new ticket. 3. The service fee is non-refundable in case of refund. Service fees are also payable for ticket changes made via the call centre. 4. Refunds are paid only to the credit card holder, and the credit card used for payment will be credited from the same place the ticket was purchased. 5. Tickets can be purchased by travel agents on selected flights up to 1 hour before departure or 30 minutes via the Pegasus website. Check-in closes 30 minutes prior to departure, after which passengers may not be permitted to board the flight. 6. Passengers must be checked-in 45 minutes before international departures & 30 minutes before domestic departures. 7. Pegasus Airlines denies liability for any damage or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication failure, theft or destruction or unauthorized access to, alteration of, or use of record whether as a result of breach of contract, tortuous behavior, negligence, or under any other cause of action. 8.The fuel surcharge is a fee charged in addition to the basic fare, as stated in the regulations of the Turkish Civil Aviation Administration (CAA) and the International Air Transport Association (IATA), due to the fact that fuel is the airlines largest item of expenditure. Fuel surcharges may vary between different airlines. This variation is due to the different fuel agreements in place at each airline. Fixed fuel surcharges are applied according to the type of flight as follows: TRY 15 on domestic flights and EUR 16 on international flights. A fuel surcharge is not added to tickets in promotional fare classes in order to ensure that these fares remain low in keeping with the promotion. 9. Rules For Northern Cyprus In compliance with a directive from the Interior Ministry's General Directorate of Security, all passengers for flight number 501 on the Ercan-Istanbul S. Gökçen route are required to produce a passport (due to the flight having a subsequent international leg). Passengers presenting a Turkish identity card only will not be allowed to board the flight. For the other flights to or from Northern Cyprus, check-in is performed with a Turkish identity card or a passport. Passengers without a Turkish identity card or passport will not be allowed to board the flight. Rules For Doha-Qatar Passengers arriving from or citizens of Pakistan, Afghanistan, Cameroon, Nigeria, Somalia, Equatorial Guinea to Doha- Qatar or applies on residing in Qatar in case they depart to any mentioned countries and stayed more than one month are requested to present International certificate of vaccination against infantile paralysis. Otherwise, passengers are not allowed to enter Qatar. Required Documents The document proving student status must be taken and retained by the agent. Additionally, it is mandatory to produce the relevant certificate together with an identity document during check-in. Students under the age of 16 will not be asked to produce a student certificate. Letter Of Consent According to the information obtained from the passport police, in the case of children under the age of 18 travelling alone on flights to or from Northern Cyprus, a letter of consent from both parents is required; when travelling with only one of the parents, a letter of consent from the other parent is required. Otherwise, child passengers under the age of 18 will not be allowed to board the flight. Army Personnel Fares Available to all the Turkish army personnel performing their national service in Northern Cyprus as well as those stationed there. This Fare Code is identified as OWMICY and appears next to the Reservation Class. Required Documents The document proving military personnel status must be taken and retained by the agent when issuing the ticket. Additionally, it is mandatory to produce the relevant certificate during check-in. For journey modifications, any fare difference between the desired date and itinerary and the previously paid fare will be collected separately. Price Freezing Rules

3 1. Where there are non-promotional segments on a PNR, then the rules for the promotional price option are valid for the entire Reservation (PNR) No. 2. When the sytem gives a period free of charge, the period and its prices can be extended depending upon the numbers of days and flights remaining. 3. Price freezing operation can be applied once for Cyprus flights and twice for all other flights. 4. If there are less than 9 seats remaining on the flight this PNR option will not be made availabe, regardless of the time until the flight. 5. Price Freezing charges are non-refundable 6. The selections made for Advantage and Extra Packages during price freezing are registered on the PNR and transferred to the ticket. Reservation Changes and Cancellations Reservation Changes, cancellations and ticket refunds for domestic flights and flights to Cyprus (Ticket rules after ) RESERVATION & CHANGES Over 2 hours Less than 2 hours PROMOTION (1/G/P) FLEX (U/T/Z/V/X/S/N/K/H/M/L/B/Q/R/D/Y) 30 TL of Fare Non-Refundable Non-refundable CANCELLATION & REFUND PROMOTION (1/G/P) FLEX (U/T/Z/V/X/S/N/K/H/M/L/B/Q/R/D/Y) Over 12 hours Non-refundable 60 TL of Fare Non-Refundable Less than 12 hours Non-refundable Non-refundable For cancellation and refund of Essentials and Advantage Packages, fuel surcharge is non-refundable. For reservation changes, If there is more than 2 hours to flight, Fuel surcharge is fully refundable.if there is less than 2 hours to flight, fuel Surcharce is non-refundable. Terms for Extra Package Reservation Changes and Cancellations: In accordance with the reservation and ticket terms there will be no price deductions for any cancellations or changes made on Extra, Eco or Advantage Packages up to 2 hours before take off. In the event of changes made up to 2 hours before take off the contents of the package will not be transferred to the new

4 flight and the price of the package will be refunded. If the ticket price of the new flight is higher than that of your existing ticket the price difference is payable. In the event of cancellations made up to 2 hours prior to the departure, with the exception of the service fee paid at the time of purchasing the ticket, the full ticket price will be refunded without deductions. In the event of cancellations made less than 2 hours prior to departure, passengers holding extra package tickets who request changes or cancellations will only be refunded airport taxes. PEGASUS FLEX Pegasus Flex is an option available when buying your ticket. It gives you added flexibility by entitling you to unlimited changes to the ticket you have purchased. Once the ticket is bought, this product cannot be purchased separately. When you buy Pegasus Flex, you can change the time and route of your ticket however you like, without paying any penalty fee. If your new flight is more expensive than the previous one, you will be charged for the difference in price. Pegasus Flex tickets are available up until 6 hours before the flight, and entitle you to make changes up to 2 hours before your flight. If changes are made less than 2 hours before the flight, the reissue rules of the relevant fare class will apply and your Pegasus Flex features will be transferred to the new flight. You can make unlimited changes using Pegasus Flex within the terms stated above. Any difference between the Flex cost of the original flight and new flight will be either charged to you or refunded. There is a separate service charge for ticket changes made via our call centre. Reservation Changes, cancellations and refunds on international flights INTERNATIONAL FLIGHTS: From/To TURKEY - From/To GERMANY / AUSTRIA / AZERBAIJAN / BELGIUM / DENMARK* / FRANCE / GEORGIA / HOLLAND / UNITED KINGDOM * / SWEDEN* / SWITZERLAND* / ITALY / BOSNIA HERZEGOVINA / SERBIA / ALBANIA / KOSOVO /MACEDONIA / ROMANIA / GREECE / SPAIN / PRAGUE / BUDAPEST FLIGHTS Refund rules in case of Reservation Changes and Cancellations for Basic, Essentials and Advantage Packages Promotion Super Flex Fare Code 1/2/3/G P/U/T/Z/V X/S/N/K/H/M/ L/B/Q/R/D/Y Over 72 hours 20 EUR of Fare Non-Refundable 45 EUR of Fare Non-Refundable 45 EUR of Fare Non-Refundable Reservation Changes Between 72 and 2 hours 25 EUR of Fare Non-Refundable 50 EUR of Fare Non-Refundable 50 EUR of Fare Non-Refundable

5 Less than 2 hour Non-refundable Non-refundable Non-refundable Over 72 hours Non-refundable Non-refundable 65 EUR of Fare Non-Refundable Cancellation - Refund Between 72 and 6 hours Non-refundable Non-refundable 85 EUR of Fare Non-Refundable Less than 6 hour Non-refundable Non-refundable Non-refundable *CHARGES FOR AMENDMENTS, CANCELLATIONS AND REFUNDS MADE FOR FLIGHTS BETWEEN TURKEY AND DENMARK / UNITED KINGDOM / SWEDEN / SWITZERLAND WILL BE MADE IN THE CURRENCY OF THAT COUNTRY THOUGH THESE FEES MAY BE QUOTED IN EUROS IN THE TERMS AND CONDITIONS. For cancellation and refund of Basic, Essentials and Advantage Packages, fuel surcharge is non-refundable. For reservation changes, If there is more than 24 hours to flight, fuel surcharge is fully refundable.if there is less than 24 hours to flight, fuel surcharge is non-refundable. INTERNATIONAL FLIGHTS: From/To TURKEY - From/To IRAQ / IRAN / LEBANON / RUSSIA / UKRAINE / KAZAKHSTAN / ISRAEL / KUWAIT / BAHRAIN /QATAR / KYRGYZSTAN / UNITED ARAB EMIRATES FLIGHTS Refund rules in case of Reservation Changes and Cancellations for Basic, Essentials and Advantage Packages Promotion Super Flex Fare Code 1/2/3/G P/U/T/Z/V X/S/N/K/H/M/ L/B/Q/R/D/Y Over 72 hours 30 USD of Fare Non-Refundable 60 USD of Fare Non-Refundable 60 USD of Fare Non-Refundable 30 USD of Fare 65 USD of Fare 65 USD of Fare

6 Reservation Changes Between 72 and 2 hours Non-Refundable Non-Refundable Non-Refundable Less than 2 hour Non-refundable Non-refundable Non-refundable Over 72 hours Non-refundable Non-refundable 85 USD of Fare Non-Refundable Cancellation - Refund Between 72 and 6 hours Non-refundable Non-refundable 115 USD of Fare Non-Refundable Less than 6 hour Non-refundable Non-refundable Non-refundable For cancellation and refund of Basic, Essentials and Advantage Packages, fuel surcharce is non-refundable.for reservation changes, If there is more than 24 hours to flight, fuel surcharge is fully refundable.if there is less than 24 hours to flight, fuel surcharge is non-refundable. RULES FOR DOMESTIC FLIGHTS** CONNECTING WITH INTERNATIONAL FLIGHTS Refund rules in case of Reservation Changes and Cancellations for Basic, Essentials and Advantage Packages Flex Fare Code E / W / F / A Over 72 hours 30% of Fare Non- Refundable

7 Reservation Changes Between 72 and 24 hours 50% of Fare Non- Refundable Less than 24 hours Non-Refundable Over 72 hours 30% of Fare Non- Refundable Cancellation - Refund Between 72 and 24 hours 50% of Fare Non- Refundable 24 SAATTEN AZ ZAMAN Non-Refundable ** THESE RULES ARE ONLY APPLICABLE TO CONNECTING DOMESTIC FLIGHTS. DOMESTIC FLIGHTS & NORTH CYPRUSFLIGHTS CHANGE AND CANCELLATION RULES ARE APPLICABLE TO TICKETS ISSUED FOR DOMESTIC AND NORTH CYPRUS FLIGHTS THAT ARE NOT CONNECTING FLIGHTS. *** THESE RULES ARE ONLY APPLICABLE TO CONNECTING INTERNATIONAL FLIGHTS. RELEVANT INTERNATIONAL FLIGHTS CHANGE AND CANCELLATION RULES APPLY TO TICKETS ISSUED FOR INTERNATIONAL FLIGHTS THAT ARE NOT CONNECTING FLIGHTS. RULES FOR CONNECTING FLIGHTS DURING INTERNATIONAL FLIGHTS CONNECTING TO INTERNATIONAL FLIGHTS I-E-W P-T-V S-K-M-B-R-Y Over 72 Hours 45 $ of fare non- 75 $ of fare non- 75 $ of fare non-

8 refundable refundable refundable Reservation Changes Between 2 and 72 Hours 50 $ of fare nonrefundable 80 $ of fare nonrefundable 80 $ of fare nonrefundable Less than 2 Hours Non-refundable Non-refundable Non-refundable Over 72 Hours Non-refundable Non-refundable 100 $ of fare nonrefundable Between 6 and 72 Hours Non-refundable Non-refundable 130 $ of fare nonrefundable Cancellation Between 2 and 6 Hours Non-refundable Non-refundable Non-refundable Less than 2 Hours Non-refundable Non-refundable Non-refundable Terms for Extra Package Reservation Changes and Cancellations: In accordance with the reservation and ticket terms there will be no price deductions for any cancellations or changes made on Extra Package up to 2 hours before take off. In the event of changes made up to 2 hours before the departure the contents of the package will not be transferred to the new flight and the price of the package will be refunded. If the ticket price of the new flight is higher than that of your existing ticket the price difference is payable. In the event of cancellations made up to 2 hours prior to the departure, with the exception of the service charge paid at the time of purchasing the ticket, the full ticket price will be refunded without deductions. In the event of cancellations made less than 2 hours prior to departure, passengers holding extra package tickets who request changes or cancellations will only be refunded airport taxes. On connecting flights with Extra Packages the Extra Package Reservation Changes and Terms and Conditions for Cancellations apply. For reservation Changes and cancellations online: For passengers who are members of the website; please click on "Member login" on website.

9 Following the LOGIN page, all pre-created reservation codes will be listed on the screen. When you click on the "Cancel" button on the same page, cancellation terms appear and if you click on the same button again, cancellation will be complete. For passengers who are not members of the website; please click on My Tickets on website. After the PNR number and the passenger surname is entered in the section which opens up, the flight to be cancelled should be chosen and the cancellation procedure should be followed. If you wish to change the Route (Reservation), you will need to choose the flight which you would like to change, then click on the Flight changes button. Should you wish to cancel/return or change your e-tickets via one of our Airport Sales Offices, please bring your e-ticket together with the credit card and photo ID (passport, national ID card or driving licence) you used during the purchase. No refunds will be made if you re-book to a cheaper fare. In the event of reservation changes the content of Advantage and Extras packages is not transferred to the new flight and the package price is refunded. For passengers who have purchased Extras packages the current Extras packages cancellation and changes terms apply. Reservation Changes or flight cancellations on PNRs with multiple passengers may be made by dialling our Call centre or contacting the Travel Agency where you purchased the ticket. For Cancelled Flights Due To Adverse Weather Conditions: Flights cancelled due to adverse weather conditions may be changed free of charge for another Pegasus Airlines flight on the same route, provided the amendment is made within 3 days of the date of the original flight. In case of a flight change, the date of the new selected flight can be at the latest within 14 days following the cancelled flight. Any claims apart from these restrictions we have stated are subject to only continuous ticket fee return. Refunds for flights cancelled due to adverse weather conditions: Regarding any cancelled flights and interconnected flights given or taken by Pegasus Airlines, flight ticket fee refunds can be claimed without any deduction up to and including the expiry date of the said ticket.in order to cancel any interconnected flight of a cancelled flight, it is required that the said flight should not have been used by the passenger.any other flights included in the ticket are subject to normal fee rules. Termination of the Transport Agreement by Pegasus In the event of justified reasons, Pegasus reserves the right to terminate the Transport Agreement in the interests of flight safety or flight security, or in order to protect the lives or the security of the property of Pegasus passengers, Pegasus employees and organisations that provide services for Pegasus, and reserves the right to cancel bookings and tickets. Pegasus Flex (Unlimited Ticket Changes) Pegasus Flex, while buying tickets sold is the right ticket gives unlimited flexibility to change the ticket purchased. Tickets can be purchased alone this product after purchase. When purchased Pegasus Flex tickets any time or any track it can be changed without paying penalties. Amended flight, it will be charged a high fee and the difference from the first flight. Pegasus Flex 6 hour flight and the flight can be changed until it is sold using Flex 2 hours remaining until the Pegasus. Flight changes to be made in less than 2 hours, changes the rules of the applicable class ticket and moved to the right to change the Pegasus Flex made the flight. Pegasus can be an unlimited number of changes within the conditions of the above with Flex. If the flight you have made changes to the Flex fare difference between the first flight of the Flex fare, this difference will be charged or refunded. Service fees are also payable for ticket changes made via the call centre. Service fees are also payable for ticket changes made via the call centre. Baggage and Portable Materials Checked Baggage This is baggage that is registered to the passenger ticket in exchange for a baggage label, and is entirely the responsibility of the carrier. The contents of the baggage should comprise clothes.valuable documents and jewelry, electronic goods, and items that can leak or break should not be placed in baggage. Pegasus Airlines is not responsible for carry-on baggage. In accordance with EU regulations, the maximum weight limit per piece of baggage is 32 kg. Hand baggage (Cabin Baggage or Accompanied Baggage) This is the baggage taken onto the plane by the passengers. One hand baggage of 20 cm x 40 cm x 55 cm, with

10 maximum weight of 8kg is allowed. It is not possible to add the hand baggage allowance to the hold baggage allowance. If there is no room in the cabin for these items, then they will be stowed in the hold and carried as checked baggage. Pegasus Airlines is not responsible for items left behind by guests on aircraft. The following are allowed to be carried on board without extra cost : a. One hand bag suitable for traveling, b. One overcoat, shawl, scarf or blanket, c. One bag of duty-free shopping, d. One umbrella (except those with pointed ends) or walking stick, e. One baby carrycot or pushchair (can be placed in cargo), f. One small camera or telescope, g. Books and magazines to be read during the flight, h. Collapsible wheelchair or pair of crutches (to be placed in cargo, ı. Baby food and carrycot to be used during the flight j. One laptop computer Lost or Damaged Luggage Please report any lost or damaged luggage, providing any documentation requested, at the appropriate airport's Lost Luggage Office, administered by Ground Services, before leaving the arrivals lounge and on the same day that the luggage has been lost or damaged. As airlines cannot take full responsibility for luggage, please carry any important items in your hand luggage. - Breakable or decayable items, electronic devices, musical equipment, medicines, valuables (money, jewellery, commercial or valuable documents, passport, ID cards etc) and dangerous items (firearms, ammunition, chemical substances etc) should not be placed in luggage. The carrier is not responsible for the loss of or damage to such items. - Guests travelling together but with different PNR numbers on their reservations must make this clear in the report for loss or damage to their luggage so as not experience any problems. No responsibility can be accepted if a guest cannot show a luggage label in his/her own name. - Pegasus Airlines is not responsible for lost, damaged and forgotten items by guests on aircraft. We recommend that guests take out private travel insurance. Please do not forget to attach a fully complete luggage label to all your luggage. You will be able to track the status of your lost baggage online. Lost luggage can be tracked via this link: Lost Luggage: Guests whose luggage is not returned should go on the same day to the Lost Luggage Office, administered by Ground Services, at the appropriate airport before leaving the arrivals lounge with the following: PNR number, flight ticket, boarding card Luggage label Identification (proof of identity, passport) All of these should then be kept safely by you along with the Lost Luggage Report (PIR). The search for your missing luggage will then commence via WorldTracer, the global luggage tracking system used by most airlines. To find out the latest on your lost luggage, please visit the Track Baggage page in the Fly With Pegasus section on A report will be filed by the appropriate Ground Services within 5 days with any news of your luggage. Luggage found will returned to you in the shortest amount of time possible. If your baggage has not been found in searches by the Central Lost and Damaged Baggage Department in 21 days, we kindly request you to send the information and electronic copies of the documents detailed below so that Pegasus Air Transport A.Ş procedures can be followed. 1. Lost Luggage Report 2. PNR number, flight ticket, boarding card

11 3. Luggage label 4. List of items in your luggage 5. Your bank account number, account-holder's name and surname, name of bank, BIC - Swift code and IBAN 6. Your address Damaged Luggage: Guests whose luggage has been damaged noticeably should go on the same day to the Lost Luggage Office, administered by Ground Services, at the appropriate airport before leaving the arrivals lounge with the following: PNR number, flight ticket, boarding card Luggage label Identification (proof of identity, passport) All of these should then be kept safely by you along with the Damage Report. If luggage damage is not noticed immediately, application should be made in writing to the carrier within 7 days of travel as stipulated by the regulations and with proof that the carrier has caused the damage. Applications made later than the time stipulated will not be legally valid. In line with Pegasus Airlines' guidelines, electronic copies of the following documents and information should be provided: 1. Damage Report 2. PNR number, flight ticket, boarding card 3. Luggage label 4. Receipt for the luggage's repair or original receipt for the luggage's purchase 5. Your bank account number, account-holder's name and surname, name of bank, BIC - Swift code and IBAN 6. Your address 7. Luggage brand and model Important Reminder: Pegasus Airlines cannot be held responsible for the following types of damage to luggage: minor abrasions, holes or tears light amount of damp or wetness damage to the luggage's wheels, handles, straps or zips resulting from the type of luggage used, existing damage on the luggage, inferior quality or defective luggage damage caused by items not packed well enough (fragile items) or by excessive heaviness items categorised as LRT (Limited Release Tag): Contact details: Tel : WEB (Write to us): Allowed and Excess Baggage Free hold baggage and additional baggage allowances of our passengers vary depending on their ticket package type. On domestic flights free hold baggage allowance of Essentials Package is 15KG, free hold baggage allowance of Advantage Package is 20KG and free hold baggage allowance of Extra Package is 25KG. Free hold baggage is not allowed for Basic Packages on international flights. Free hold baggage allowance of Essentials Package is 20KG, free hold baggage allowance of Advantage Package is 20KG and free hold baggage allowance of Extra Package is 25KG. Our passengers can purchase additional baggage allowance through web, mobile, the call centre, authorised travel agencies or at the airport, on top of their additional baggage allowance. You can find out more about the new Basic Package which is designed for passengers who travel on international flights

12 only with hand baggage, here. Basic Package does not have free hold baggage allowance and it can only be bought through flypgs.com. Where passengers with connecting flights purchase additional baggage allowance they are required to keep their receipts showing the relevant purchase until they reach their destination. Our passengers can purchase additional baggage allowance at the time of purchasing their tickets or 2 hours prior to their scheduled departure time through our website, mobile, the call centre or authorised travel agencies with up to 60% discount. If you wish to carry additional weight (kg) on top of your baggage allowance included in your flight ticket package, you can purchase additional baggage allowance 2 hours prior to your scheduled departure time through our website, travel agencies, mobile app or the call centre. If there is less than 2 hours before your scheduled departure time, you can make a payment at the airport. Baggage allowance for all babies under the age of 2 years is 10 kg. If the baggage weight (kg) to be carried is less than the extra baggage weight (kg) allowance purchased before, no refund is given for the additional weight (kg) purchased. If purchased weight (kg) is less than the actual weight, a payment is made for the weight (kg) difference according to additional baggage fees applicable at the airport. The price tariff is shown below. No weight (kg) purchase is allowed for babies. If there are multiple passengers on the PNR, separate baggage allowance must be purchased for each passenger. Purchased weight (kg) allowance is not transferable to anyone else. Purchased weight (kg) allowance is automatically transferred to the new flight when existing booking is changed. If applicable, price difference is either collected or refunded. In case of flight cancellation, amount for the purchased weight (kg) is automatically refunded. Purchased baggage weight cannot be refunded without cancellation of the flight. For our passengers who purchased Advantage Package and Extra Package, their additional baggage allowance included in the package will be added to their free hold baggage allowance free of charge. If passengers who purchased Advantage Package and Extra Package would like to purchase additional baggage allowance on top of their additional baggage allowance, they can do this through our website, mobile, authorised travel agencies, the call centre or at the airport. Please click for additional information on Advantage Package and Extra Package For passengers who purchased Basic Package for international flights on flypgs.com, baggage fee for up to 20kg is EUR 5 or equivalent local currency if bought through our website, mobile, the call centre or authorised travel agencies and EUR 8 or equivalent local currency at the airport. For journeys with international to international, international to domestic and domestic to international connecting flights, if baggage allowance is bought through our website, mobile, travel agencies or the call centre, the fee is calculated as a total amount for two separate sections of the journey. For purchases at the airport the fee is calculated with 20% discount of the total airport fees for two separate sections of the journey. For journeys with international to domestic and domestic to international connecting flights, free hold baggage allowance for international flights is applicable for the whole journey. Click here for baggage prices of domestic flights from 1st of January, 2016 Click here for baggage prices of international flights from 1st of January, 2016 Click here for baggage prices of domestic flights from 1st of June, 2016 Click here for baggage prices of international flights from 1st of June, 2016 Excess Hand Baggage Fees -If hand luggage of Guests who depart from one of out of Turkey destination with Pegasus Airlines, is determined as oversized or overweighed at boarding gate, 50 (70 CHF / 400 DKK / 46 GBP / 200 RUB / 500 SEK / 125 TL / 70 USD) shall be charged for it by loading under the aircraft. - If hand luggage of Guests who depart from one of Turkey destination with Pegasus Airlines, is determined as oversized of overweighed at boarding gate, its weight is added onto checked baggage and excess collection shall be applied according to regarding route s rate in case there is excess weight. Special Baggage and Equipment

13 Name AMBL Explanation Ambulift AVIH(S) Animal in hold over 8 kgs up to 15 kgs AVIH(B) Animal in hold over 15 kgs BBAG BIKE DIVE Baby Bag Bicycle Diving Equipment GAEX Oversized & overweight hand baggage which is controlled at gate (depart from Turkey&N.Cyprus to International points) GAXB GOLF Oversized & overweight hand baggage which is controlled at gate (depart from International points) Golf HUM1 Human remain HUMC Human remain child/ LNGE PETC SPEQ* SKI ** SURF *** Lounge Animal in cabin up to 8 kgs Special Equipment Ski Sailboard UMNR Unaccompanied Minor(Children 7 (included) to 13 (excluded) years of age who are not accompanied by an aircraft by a parent) WCHC Wheelchair for cabin seat(wheelchair which assists to your seat with safety conditions) WCHR Wheelchair for cabin ramp WCHS Wheelchair for steps *Portable tools and materials accepted as SPEQ are Surf Team, kites, canoeing, hang-gliders, paragliding, Shotgun which for is Sports, fencing materials and the fishing equipment. ** The SURF group includes equipment for all types of surfing such as windsurfing, kiteboarding and ocean surfing. ***Winter sports equipment such as skiing and snowboarding gear is included in this group. Fees One golf set consists of 14 golf clubs, 24 balls and one pair of shoes. Valid for maximum 20kg. For guests wishing to travel with golf or ski equipment sets; any additional sets carried within the same bag will be subject to fees which are calculated according to the Pegasus Airlines Special Baggage and Equipment rates for the specified flight route. Golf and ski equipment will be charged per piece, as applies for other special baggage items. Sporting and competition firearms are subject to carriage fees As with all private baggage, items of golf and ski equipment are chargeable per piece. Golf equipment in excess of 20 kilos will be charged per kilo at the excess baggage rate of that route, in addition to the rate per piece. Such items as footballs and basketballs do not need to be deflated and can be carried onto the aircraft as they are. Limitations and Rules about Baggage Acceptance It is strictly forbidden to carry any cutting, piercing or harmful objects in the hand baggage including knives, pocket knives,

14 scissors, razors, knitting needles etc. and they can only be placed in the checked baggage. These items may get destroyed and therefore may not be returned to the owner should they be discovered during an inspection by the security officers. Pegasus Airlines are not liable for the loss of any such items. Hazardous substances are those which can cause harm to the health, security, and property of others during air transport. Baggages which contain hazardous substances are subject to national and international regulations. These cargos must be appropriately declared and what is contained in the hazardous substances must be clearly indicated. Due to security reasons, these items cannot be carried in restricted areas or on board: 1. Any kind of weapons, guns, all sorts of firearms (pistols, six-shooters, revolvers, rifles, all grooved guns, all kinds of objects which may cause injuries or which have the capacity or which appear to be able to shoot off ammunition, counterfeit and imitation firearms, components of firearms (except for telescopic vision devices), air guns, balling guns, flare guns, starter's pistols, all kinds of toy guns, ball bearing guns, industrial rifle mechanisms, nail guns, bows and arrows, bricoles, catapults, spear guns, spears, pikes, underwater rifles, hunting guns and other guns to numb animals, stun guns, knockout guns, electroshock devices, ballistically managed energy guns (laser), lighters in the form of firearms, 2. Sharp and pointed items which may cause injury such as weapons with pointed/sharp edges, sharp/pointed tips, sharp objects, axes, arrows, dart arrows, hooks, clamps, hook bars, crooks, iron bars in the shape of crooks, mountaineering crampons, crampon nails, spears, lances, pick axes, diggers, fold away pocket knives made from any length metal or any other metals including the ones with ritual, religious or hunting functions and powerful enough to be used as potential weapons, flick knives, lock knives, broadswords, meat cleavers, machetes, shaving razors, except for those when the sharp end is hidden in cartridges and/or except for disposable ones open razors and shavors, swords, bayonets, sword canes, lancets, bistouries, scalpels, surgical knives, scissors with any sharpness, skiing and walking sticks, poles, throwing stars, signal flares, drills, cutters, augers, screwdrivers, screwdriver or drill bits, fitters, wire cutters, nippers, tailor's cutters, multi-functional knives and pocket knives, repair and maintenance tools which may transform into a sharp and pointed weapon including all kinds of saws, screwdrivers, jimmy bars, levers, cranks, crowbars, crowfoots, clawhammers, hammers, mallets, pliers, needle nose pliers, pincers, nippers, spanners, adjustable spanners, blowtorches, soldering tools, underwater torches etc. 3. Although they do not have sharp or pointed edges or ends, tools which may cause injury, tennis rackets, baseball bats, softball bats, hard or elastic golf clubs, batons, all kinds of canes, bars, sticks, truncheons, clubs, (thick and short batons covered with leather around the flexible shaft), 4. maces, crooks, walking sticks, sticks, cricket bats, hockey and hurley sticks, lacrosse clubs, skiboards and canoe oars, skateboards, snooker cues, billiard cues, fishing rods, iron knuckledusters, sticks, truncheons, martial arts equipments such as daggers or swords, 5. Items which threaten human health, posing a risk to the safety and security of the aircraft and its contents and/or passengers and the cabin crew: explosives, inflammable and combustible materials such as ammunitions, munitions, explosive capsules, caps, detonators, detonating cords, igniters, smoke bombs, fuses, explosive substances and devices, fake, imitation or duplicate explosive materials and devices, military explosive supplies such as mines, hand grenades, gases such as butane, propane, acetylene, oxygen and their containers, fireworks, all kinds of signal flares and other pyrotechnic ammunitions, insecure matches, metal or tin tobacco boxes or cartridges, inflammable liquid fuels such as petrol/gasoline/diesel, alcohol, ethanol, aerosol spray canisters, turpentine, terebentine, oil of turpentine, thinners, inflammable liquids such as paint thinners, alcoholic drinks with more than 70% alcohol rate, 6. Chemical and toxic substances which threaten the human health posing risk to the safety and security of the aircraft and contents and/or passengers and the cabin crew: abrasives like mercury and chlorine which are contained within thermometers, fluid type batteries, acid, alkalines, detergents like bleach and whiteners, narcotic or knockout sprays such as pepper sprays, tear gases, radioactive substances such as medical or commercial isotopes, any contagious or biologically hazardous substances such as infected blood, bacteria or viruses, except for the ones kept within the requirements of the aircraft's emergency action plan and fire protocols, materials like fire extinguishers which might catch alight or heat up on its own due to oxidation. The following items may not be carried in the checked baggage which passangers hand in to the cargo hold: Easily flammable, inflammable, abrasive, poisonous, oxidant, explosive, radioactive, contagious, self-ignitable, reactive, substances which pose hazard when moistened and compressed gases, organic peroxides and Hazardous Items which contain these substances and other materials which are subject to inspection, explosives, capsules, detonating cords, caps, fuses, igniters, hand grenades, mines, propanes and butane gases, inflammable liquids such as gasoline, petrol, methanol, methyl alcohol and inflammable fluid substances and devices and tools like camping gas cylinders which contain these substances, inflammable solid substances, reactive items such as magnesium, firewood, fireworks, signal flares, sparklers, bleach, whiteners, oxidants such as repair equipments for car bodies, organic peroxides, rat poisons, poisonous or contagious substances like infected blood, radioactive substances including medical or commercial isotopes, mercury, car batteries, abrasives like vehicle fuel system components which contain fuel CANNOT BE CARRIED. ATTENTION: All sharp objects inside checked baggages must be securely and safely packed in order to safeguard ground services personnel and other members of staff.

15 ATTENTION: Explosives such as paints, fireworks, firework crackers, items which have internal combustion engines such as power saws, model aircrafts, lawn mowers, radioactive substances may not be carried either as hand baggage on board or as checked baggage in the cargo hold! Please check our Transport Of Lithium Batteries Within Passenger Baggage On Pegasus Airlines Aircraft Chart. Note: It is forbidden to carry spill able power wheelchairs on Pegasus Airlines. Please check our Provisions for Dangerous Goods Carried by Passengers or Crew on Pegasus Airlines. Transportation of Liquid-Gel Goods EU Regulations and Duty-Free Applications for the Transportation of Liquids and Gels Due to the risks posed to aviation security by passengerstravellingwith goods in a liquid or gel consistency, the new Duty-Free Applications of the EU and UK Civil Aviation Authority Hand Luggage Transportation Regulations valid as of November 6, 2006, are listed below. FLUID FOOD CARRIAGE (OLIVE OIL etc ) Transportation of OLIVE OIL, MOLASSES, HONEY on board Pegasus Airlines is possible provided that is accepted in scope of dangerous goods regulations to prevent leakage that could damage or hazard the aircraft. OLIVE OIL, MOLASSES, HONEY will not be accepted on an Pegasus Airlines aircraft unless all the conditions stated below are met: 1. Bottled OLIVE OIL, MOLASSES, HONEY can be carried as checked baggage only at the aircraft hold. 2. Maximum 5 liters with its parcel per each passenger 3. 5% of the bottle must remain free to prevent leakage when pressurized. 4. Limited release must be signed at check-in and excess fees apply if the baggage allowance is exceeded. 5. The recipient shall be put in a first plastic bag, solid, leak-proof and tightly closed with "zipper-bag" or tied up. Next, it shall be put in a second plastic bag, solid, leak-proof and tightly closed with "zipper-bag" or tied up. They shall be put in a solid box with protective layer inside (i.e. bubble, foam), taped and identified with a nametag. 6. The parcel shall be tagged with the "Limited Release" tag. 7. Pegasus Airlines cannot guarantee the admissibility at customs of any OLIVE OIL, MOLASSES, HONEY imported or exported on its aircraft. Pegasus Airlines will not be responsible for any damage or leaks to food and/or container during the baggage handling process. European Union Regulations and Duty Free Applications for the Transportation of Liquid-Gel Goods Goods that are liquid or of a similar consistency (gels, lotions, creams, toothpaste, sprays, and deodorants) can only be transported with the passenger in small quantities and in small packages. Each package has the limit of 100ml. The limit per passenger is 1 L and the bag should be visible with easily be opened. Transparent bags are to be removed by the owner of the hand luggage at security check points, shown to security personnel and put through the x-ray machine. The transparent bags need to be of the type generally used in freezers, which can be opened and resealed and which prevent leakages. Goods such as medicines and baby food are permitted to be transported in their own packaging but passengers need to remove them from their hand luggage and show them to security personnel at security check points. These regulations are valid for international flights departing from Turkey. These regulations have been applied at Antalya Airport since April 15, The application of these regulations will be initiated on October 1, 2009, at Izmir Adnan Menderes, Milas Bodrum and Dalaman Airports and on January 1, 2010, at Istanbul Sabiha Gökçen Airport. Transparent bags can be obtain from the check-in counters or from designated points in the airport Duty-free shopping practices at the terminal and in flight in the terminal Stores will use specially stamped, transparent plastic bags for any items they sell. Store personnel need to place the receipt for the goods detailing sales information (the date and place of purchase) inside the bags so that this information can be read from the outside without opening the bag. The transparent bags belonging to the store must be sealed by store personnel and the passenger under no circumstances may open these bags until their final destination. Passengers purchasing goods from stores not following the regulations set out above risk having their items confiscated at security check points. On flights with three stops or transit flights (There is no differentiation between country or city. For example: AYT/ZRH/MUC/AYT or AYT/LNZ/SZG/AYT) This information needs to be provided to passenger at the check-in stage at the latest prior to passing through to the

16 departure lounge. Necessary studies are being carried out in order to devise various solutions in order to actualize this. There is no limit on passengers purchasing liquid goods from duty-free shops in countries that are not EU members, including airports in Turkey, when they land at the airport of the first leg of their journey. (ZRH and LNZ in the above example). However, passengers who have purchased items at duty-free stores in countries that are not EU members, including airports in Turkey, and who are to disembark at the second destination (MUC and SZG) will have their liquid goods confiscated by customs or security personnel and passengers will be forbidden from boarding the plane with these goods. Items that are not liquids or gels must also be transported in a transparent bag displaying a sales receipt detailing the item, and the bag must be closed with an unbroken seal. Bags and goods that do not adhere to these conditions will also be confiscated. The aim of this precaution taken by EU member states is to prevent security risks stemming from goods that have been purchased in countries that are not EU members prior to the departure of a flight from one of their airports. Although it is less likely, if the passenger has bought their items in an EU country or from an EU country s airline then the passenger can transport the bags with them as long as the necessary conditions have been met. The necessary conditions remain the same: A transparent bag with the sales receipt detailing the sale inside and a seal closing the bag that is unbroken. Implementing the procedure on transit flights and flights consisting of three legs This information needs to be provided to passenger at the check-in stage at the latest prior to passing through to the Departure Lounge. The Duty-Free Sales Announcement will be as outlined in paragraph D. Passengers departing from a national airport for the first leg (for example: AYT/ZRH or AYT/LNZ) and who are to disembark at the first destination will not be sold dutyfree goods at all. Due to new rules set out by the ICAO and ECAC, air passengers travelling from March 1, 2009, will be subject to restrictions regarding liquids permitted to be carried in-flight in cabin luggage. Please click here for more information. If you have any other questions, please click here to see all FAQ categories. Security Warning Dear Passenger, In accordance with the procedure based on the National Civil Aviation Security Programme and approved by the General Directorate of the Maritime Ministry, the Turkish Ministry of Transport and Communications and Civil Aviation, if a prohibited item is detected in any item of hold baggage, the baggage in question may be opened, even if the owner is not present, for security scanning purposes or to ensure safety following such scanning, in the presence of the police, private security guards, and in the case of international flights, of customs officers and the airline company or its representatives, in which case the process will be recorded by CCTV cameras, and the passenger will be liable for any damages incurred if the baggage is locked. Please check that there are no prohibited or dangerous articles in your baggage. For your own safety, please prepare your baggage by yourself, or supervise its preparation. When you are packing your baggage, please check all sealed boxes, packages and all packaging. Do not accept any item belonging to someone else, or an item to pass on to another person. Pre-paid Seat Selection Terms of pre-paid seat selection are as follows 1. Seat Selection is not applicable for optional reservations. Seats may be selected either when the ticket is being purchased or after purchase. (If the fee for the selected seat is not paid then the seat will be cancelled after a short period of time) 2. Should the plane be delayed or cancelled under circumstances outside the control of the passenger, or if the passenger is unable to be seated in the selected seat, then the seat will be cancelled and the passenger reimbursed 3. Seats cannot be changed unless flight details are amended

17 4. Selected seats cannot be cancelled or refunded on their own 5. Reservation Changes: Selected seats are automatically transferred if a passenger chooses to change their reservation, unless preferred seat is already sold or checked-in. If selected seat can not be transferred, any seat selection fee already paid is reimbursed in full, without any penalties, to the passenger. If the passenger wishes to select their once seat again, then they should click on the Pre-paid Seat Selection button and pay the amount that is displayed on the screen. Selected seats cannot be changed unless the flight is also changed. 6. Passengers who purchase Advantage and Extra Packages are entitled to the additional baggage allowance included in the package in addition to their free baggage allowance at no additional cost. Click here for details of Advantage and Extra Packages. Pegasus Cafe and Hospitality Catering services on all Pegasus Airlines scheduled flights must be paid for. Meals may be ordered up to 24 hours prior to flight departure. New orders for meals may not be placed when there are less than 24 hours before your flight. If you cancel meals purchased from our website, agencies and call centre 24 hours or less prior to the flight departure time the price of the purchased meal will not be refunded. Cancellations and Changes Made More Than 24 Hours Prior to Flight Departure Time In the event of you changing or cancelling your flight, any meals you have purchased for your flight will automatically be refunded in full when you cancel your original ticket. You will need to select a meal for your new flight and repeat the purchasing procedure. Cancellations and Changes Made Less Than 24 Hours Before Your Flight Departure In the event that you cancel or change your flight less than 24 hours prior to the flight departure time the price of any meals purchased will not be refunded. Passengers who purchase Advantage and Extra Packages are entitled to the additional baggage allowance included in the package in addition to their free baggage allowance at no additional cost. Click here for details of Advantage and Extra Packages. Check-in Check in at a Pegasus Self-Service kiosk The Pegasus Self Service kiosks help you carry out your check-in procedures quickly and easily. The kiosks use a touch screen that allows you to select your destination, complete your check in process quickly, take your boarding pass and make your way directly to the boarding gate. You can use the kiosks 20 hours to check in for your departure and return flights. Additionally, you can also obtain your electronic tickets and travel documents purchased at our agencies, Call Centers or website from our Self-Service kiosks. Currently, Pegasus Self-Service kiosks are for passengers flying without luggage from Adana, Ankara, Antalya, Bodrum, Dalaman, Istanbul - Ataturk, Istanbul Sabiha Gökcen, Izmir, Konya and Lefkosa - Ercan Airports. All of our valued passengers will be able to use the Pegasus Self-Service kiosks at all of our flight destinations in the very near future. Internet Check-in You can complete the check-in procedure for your domestic and İstanbul Sabiha Gökçen Airport based international flights quickly, easily and well in advance on our website. You can create and print your own boarding card simply by visiting our home page and filling in the required information in the check-in section.

18 When you arrive at the airport, you can go directly to the departure lounge after showing your boarding card and identity document (for example, your national ID card, passport or driver's license). You need to consult Pegasus check-in staff regarding any baggage that you are unable to take on board as hand baggage. Online check-in is available from 72 hours before your flight up to three hours prior to departure for tickets purchased via our website, our Call Center, agencies or airport sales offices. This system also provides you with the opportunity to check in for connecting flights. If you have a connecting flight, just print both your boarding cards onto an A4 piece of paper. You can also check in via the internet on behalf of your friends and family, as long as you provide their reservation number, name and surname. This way, you can make sure you all sit next to or near each other. While checking in via the Internet, you can select the seat you want (subject to a fee), or you can select the automatic check-in option that will select a seat for you. If there is more than one persontravelling with you, you can only purchase seats and check in on behalf of the passenger you have selected. Passengers who have checked in via the Internet need to be at the airport one hour prior to departure. Passengers who have not handed in their baggage to the check-in staff at the airport 30 minutes prior to departure, or who have not arrived at the airport at the scheduled time of departure will not be permitted onto the aircraft even if they have carried out the check-in procedure. For flights requiring passport information, you must provide accurate information during check-in. Our guests whose flights depart from Tel-Aviv should be present at the airport 3 hours before the flight if they have luggage and 1 hour 30 minutes before the flight, if not. Airports available for Internet Check-in Process Istanbul Ataturk Airport - IST Istanbul Sabiha Gökçen Airport - SAW Adana - ADA Ankara - ESB Antalya - AYT Bodrum - BJV Dalaman - DLM Diyarbakır - DIY Erzurum - ERZ Gaziantep - GZT İzmir ADB Kayseri - ASR Nicosia Ercan - ECN Malatya - MLX Trabzon - TZX Van - VAN Mardin - MQM Samsun - SZF Check-in Fees While booking tickets check-in fee will be charged starting from 7 TRY on routes within Turkey, 8 TRY on Cyprus routes and 8 USD (or equivalent exchange currency) on international routes for each passenger and each leg of travel on the PNR for all tickets purchased. Check-in fee may differ by routes and countries. There will be a single check-in fee payable for transit flights bearing the same flight number but a separate check-in fee payable for each flight on connecting flights bearing different flight numbers for each leg. Group Online Check-in Online Group Check-in: Please take extra care to ensure you provide the correct date of birth for children, the agency may be liable for any penalties that may arise from entering incorrect APIS information, Online boarding passes must be presented, for flights to Northern Cyprus children under 18 must have a valid passport or deed of consent. Boarding

19 Please be ready at the boarding gate at the declared boarding time on your boarding pass for settling conveniently with your hand baggage and for on time operation. Not being ready yet at the boarding gate at least 10 minutes prior to scheduled departure time may cause you can miss your flight due to the airport conditions. Maximum 1 piece and 8 kg cabin baggage can be acceptable to the cabin for ensuring the flight safety and on time operation. Baby and Child Passengers Unaccompanied Minors In our domestic and international flights: Minor passengers between 7 (included) and 13 (excluded) may travel alone. Our company will be glad to offer accompanying services for minors of 7 to 12 years old, having to travel alone. As the number of unaccompanied minors travelling via our flights is limited, it is essential to notify the request for accompaniment, at the time of the booking. Booking and ticketing for minors between 7 and 12 years old can only be made through the Call Centre. The practices are explained below for the kind information of our guests who apply. ASSISTANCE FOR UNACCOMPANIED MINORS Unaccompanied minors may only travel subject to the permission of the parent or the legal guardian. The unaccompanied minor shall be taken to the aircraft by the ground personnel at the departure time, and shall be handed over to the cabin supervisor. During this procedure, the parents or the legal guardian of the unaccompanied minor is/are required to wait at the airport. At the destination point, the unaccompanied minor shall be transferred to the ground personnel by the cabin supervisor. The ground personnel shall transfer the unaccompanied minor to the individual authorised to receive him/her. SSR Code: UMNR Fees Furthermore, tickets for the minors should be issued with the charges applicable for the travelling dates and the relevant route. How to place a request for travelling unaccompanied minors The accompaniment service must be requested simultaneously with the booking for the flight. If possible, the request has to be issued latest 24 hours prior to the flight. The travel form for unaccompanied minors must be filled out by the parents at the station. Exceptions: Travels with stop over s (transits/transfers) PNR s with unconfirmed flights, Unaccompanied minors are not allowed for travel in itineraries with other airlines. When to apply to the check-in counter? The Unaccompanied Minor Travel Authorisation Certificate is filled out, and signed by the parent or the legal guardian. In order to ensure that all these procedures are completed fully and in time, the passenger has to arrive at the airport 1½ hours prior the flight for domestic flights, and two hours prior to the flight for international flights, and complete the check in procedures. Passengers with Reduced Mobility and Health Passengers Requiring Assistance Passengers who are hard of hearing or who are visually impaired may fly "unaccompanied". Similarly, visually impaired passengers may travel with guide dogs. The guide dogs of these passengers will be carried in the cabin free of charge. Once the passenger has provided detailsof his/her personal situation on the PNR s/he must provide separate information about the guide dog. Contact Pegasus Call Centre and request this service.

20 Passengers who are both hard of hearing and visually impaired may not travel unaccompanied. Guide dogs accompanying passengers in this category are carried in the cabin free of charge. Once the passenger has provided detailsof his/her personal situation on the PNR s/he must provide separate information about the guide dog. Contact Pegasus Call Centre and request this service. Travelling with a companion The presence of a travel companion for the safety of guest is required only in the following cases: If the guest has a severe mental disability that prevents him or her from understanding and applying safety instructions. If the guest is both blind and deaf, thereby preventing the possibility of communication with the Cabin Crew. If the guest has a motor-based disability that physically prevents him or her from participating in an evacuation, (i.e. most paraplegics and people with paralysis or who are missing both arms can therefore travel without a travel companion). The travel companion must be over the age of 18 and autonomous. Stretchers At the time being such service not applicable for the Pegasus Airlines. Guests Need Medication The prohibited articles will be removed and not returned. Guests requiring the use of medical syringes in flight such as diabetic and other guests with documented proof of medical need must ensure that it is professionally packed and labeled. If it is not, the medication will be removed. The guest should ensure that they can take any medication which require during the flight into the aircraft cabin with them. It is not possible for the cabin crew to refrigerate medication for the guest and in the unlikely event that their drugs need to be kept cool, a cool bag or vacuum flask may be appropriate. The guest may wish to discuss the best way to store medicine with their pharmacist. Travellers with a chronic illness should carry all necessary medication for the entire duration of the journey. All medications, especially prescription medications, should be packed in carry-on luggage, in their original containers with clear labels. A duplicate supply carried in the checked luggage is a safety precaution against loss or theft. Medication that may be required during the journey, or soon after arrival, should be carried in the hand luggage along with all prescriptions bearing the exact name of any medicine. Remember to carry a copy of the prescription in case the medication is lost, additional supplies are needed or security checks require proof of purpose. With heightened airline security, sharp objects and liquids in quantities of more than 100 ml will have to remain in checked luggage. Diabetes It is the responsibility of the guest to ensure that they are carrying sufficient supplies of insulin. Insulin and diabetic needles can be carried in cabin baggage. Diabetic insulin pens will be permitted for travel with medical documentation due to liquid limitations on cabin baggage must be declared to the security at the screening checkpoint. Guests with prescription medicine are advised to bring along supporting documentation (e.g. ID cards, letters from doctors) as verification. Peanut Allergies Guests who suffer from anaphylaxis should notify Guest Control Centre it during the reservation phase or the senior cabin crew member of their allergy so that the onboard sale of peanuts can be prevented. Medical Oxygen, Guests Requiring Oxygen Except for emergency situations Pegasus Airlines will not provide guests with supplementary oxygen. It is not allowed to check-in the guests who need oxygen during the flight. Guests who require in-flight therapeutic oxygen shall use the equipment provided by Pegasus Airlines, only supplied in the event of a medical emergency. Pegasus Airlines will accept the guest s empty oxygen bottles with the valves open as checked baggage. Diving Divers should not fly too soon after diving because of the risk that the reduced cabin pressure may lead to decompression sickness (the bends). It is recommended that they do not fly until at least 12 hours after their last dive and this period should be extended to 24 hours after multiple dives or after diving that requires decompression stops during ascent to the surface. Guests undertaking recreational diving before flying should seek specialist advice from diving schools. Wheelchair Requests