THANK YOU FOR VISITING OUR ONLINE TICKET SYSTEM

Transcription

1 General Rules General THANK YOU FOR VISITING OUR ONLINE TICKET SYSTEM By accessing and using this website, you agree to be bound by the following Terms and Conditions. The Pegasus (Pegasus Hava Taşımacılığı A.Ş.) website enables you to purchase electronic Tickets (e-tickets) for our domestic flights, make reservations, change your route, and make cancellations and return operations. Electronic ticket (e-ticket) refers to the ticket prepared by the carrier or prepared in the carrier's name that contains passenger information. The agreement clauses and warnings constitute an inseparable part of the carrier agreement and ticket. The e-ticket is in lieu of an invoice. You may purchase or reserve tickets on the internet for up to 9 passengers and 6 flights at a time. It is imperative that internet transactions are carried out exactly as demonstrated on the internet pages. Pegasus will not be held responsible for any delays you experience as a direct result of erroneous transactions on your part while making reservations, changing reservations, cancellations, refunds and purchasing online tickets. Pegasus Airlines and business associates may send s and SMS notifications on your mobile phone informing you about campaigns and offers. Privacy Policy & Terms Pegasus Airlines may request to see the credit card with which the ticket purchase was made. Pegasus Airlines reserves the right to change these terms and conditions at any time without notice or liability. These Terms and Conditions and any disputes arising as a result of this agreement of carriage are governed by the laws of Turkey and Istanbul Courts have exclusive jurisdiction. Pegasus Records are valid in the event of dispute. Pegasus Airlines makes no representations or warranties as to the completeness or accuracy of any of the information contained on this website and makes no commitment to update such information. About Online Operations 1. On-line tickets can only be purchased from our website using Visa and Master Card credit cards and the bank card which allows 3D process. If you have a German bank account, you can also pay using EDD (Electronic Direct Debit) and Giropay (Online-Überweisung). During the transaction you will be asked to enter the three digit CVV code on your credit card (The code is the last three numbers located on the signature strip on the back of your credit card). The total amount (including taxes and other costs) will be charged to your credit card upon your authorization and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days. You may pay through ELV (Electronic Transfer). This payment option other than credit card may be used for flights with at least 7 days to fly. For security reasons, you will be asked to provide the 3-digit security code of your credit card during the purchase. (Security code is the last three digits coming after the credit card number on the signature strip on the back of the card) The total amount (including taxes and other costs) will be charged to your credit card upon your authorisation and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days. For tickets purchased though ELV payment option, if your account does not have sufficient balance or the payment made is withdrawn from our account your ticket will be cancelled. 2. Pegasus Airlines cannot be held liable for any e-ticket confirmation notices that are not delivered to the customer, or that are delivered late or incomplete. Reservation and Ticketing Guidelines

2 1. Reservations may not be transferred to anyone else, and the name on a ticket cannot be changed. 2. Reservation changes, ticket cancellations and fare refunds cannot be made after the scheduled departure time. Ticket validity: a. Tickets are valid for one year from the flight date printed on the first flight coupon. b. in the case of coupons for open flights, tickets are valid for one year from the date printed on the first flight coupon. c. Amendments or refunds cannot be made to tickets reaching the end of their validity. d. In the case of a ticket amendment being made, the validity date will be the same as the first ticket. The period of validity of the first ticket cannot be extended on amended tickets. If an amendment is made to an open flight ticket, the validity date for the ticket will be that conferred on it according to the price category of the new ticket. 3. The service fee is non-refundable in case of refund. Service fees are also payable for ticket changes made via the call centre. 4. Refunds are paid only to the credit card holder, and the credit card used for payment will be credited from the same place the ticket was purchased. 5. Tickets can be purchased by travel agents on selected flights up to 1 hour before departure or 30 minutes via the Pegasus website. Check-in closes 30 minutes prior to departure, after which passengers may not be permitted to board the flight. 6. Passengers must be checked-in 45 minutes before international departures & 30 minutes before domestic departures. 7. Pegasus Airlines denies liability for any damage or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication failure, theft or destruction or unauthorized access to, alteration of, or use of record whether as a result of breach of contract, tortuous behavior, negligence, or under any other cause of action. 8.The fuel surcharge is a fee charged in addition to the basic fare, as stated in the regulations of the Turkish Civil Aviation Administration (CAA) and the International Air Transport Association (IATA), due to the fact that fuel is the airlines largest item of expenditure. Fuel surcharges may vary between different airlines. This variation is due to the different fuel agreements in place at each airline. Fixed fuel surcharges are applied according to the type of flight as follows: TRY 15 on domestic flights and EUR 16 on international flights. A fuel surcharge is not added to tickets in promotional fare classes in order to ensure that these fares remain low in keeping with the promotion. 9. Rules For Northern Cyprus In compliance with a directive from the Interior Ministry's General Directorate of Security, all passengers for flight number 501 on the Ercan-Istanbul S. Gökçen route are required to produce a passport (due to the flight having a subsequent international leg). Passengers presenting a Turkish identity card only will not be allowed to board the flight. For the other flights to or from Northern Cyprus, check-in is performed with a Turkish identity card or a passport. Passengers without a Turkish identity card or passport will not be allowed to board the flight. Rules For Doha-Qatar Passengers arriving from or citizens of Pakistan, Afghanistan, Cameroon, Nigeria, Somalia, Equatorial Guinea to Doha- Qatar or applies on residing in Qatar in case they depart to any mentioned countries and stayed more than one month are requested to present International certificate of vaccination against infantile paralysis. Otherwise, passengers are not allowed to enter Qatar. Required Documents The document proving student status must be taken and retained by the agent. Additionally, it is mandatory to produce the relevant certificate together with an identity document during check-in. Students under the age of 16 will not be asked to produce a student certificate. Letter Of Consent According to the information obtained from the passport police, in the case of children under the age of 18 travelling alone on flights to or from Northern Cyprus, a letter of consent from both parents is required; when travelling with only one of the parents, a letter of consent from the other parent is required. Otherwise, child passengers under the age of 18 will not be allowed to board the flight. Army Personnel Fares Available to all the Turkish army personnel performing their national service in Northern Cyprus as well as those stationed there. This Fare Code is identified as OWMICY and appears next to the Reservation Class. Required Documents The document proving military personnel status must be taken and retained by the agent when issuing the ticket. Additionally, it is mandatory to produce the relevant certificate during check-in. For journey modifications, any fare difference between the desired date and itinerary and the previously paid fare will be collected separately. Price Freezing Rules

3 1. Where there are non-promotional segments on a PNR, then the rules for the promotional price option are valid for the entire Reservation (PNR) No. 2. When the sytem gives a period free of charge, the period and its prices can be extended depending upon the numbers of days and flights remaining. 3. Price freezing operation can be applied once for Cyprus flights and twice for all other flights. 4. If there are less than 9 seats remaining on the flight this PNR option will not be made availabe, regardless of the time until the flight. 5. Price Freezing charges are non-refundable 6. The selections made for Advantage and Extra Packages during price freezing are registered on the PNR and transferred to the ticket. Reservation Changes and Cancellations Reservation Changes, cancellations and ticket refunds for domestic flights and flights to Cyprus (Ticket rules after ) RESERVATION & CHANGES Over 2 hours Less than 2 hours PROMOTION (1/G/P) FLEX (U/T/Z/V/X/S/N/K/H/M/L/B/Q/R/D/Y) 30 TL of Fare Non-Refundable Non-refundable CANCELLATION & REFUND PROMOTION (1/G/P) FLEX (U/T/Z/V/X/S/N/K/H/M/L/B/Q/R/D/Y) Over 12 hours Non-refundable 60 TL of Fare Non-Refundable Less than 12 hours Non-refundable Non-refundable For cancellation and refund of Essentials and Advantage Packages, fuel surcharge is non-refundable. For reservation changes, If there is more than 2 hours to flight, Fuel surcharge is fully refundable.if there is less than 2 hours to flight, fuel Surcharce is non-refundable. Terms for Extra Package Reservation Changes and Cancellations: In accordance with the reservation and ticket terms there will be no price deductions for any cancellations or changes made on Extra, Eco or Advantage Packages up to 2 hours before take off. In the event of changes made up to 2 hours before take off the contents of the package will not be transferred to the new

4 flight and the price of the package will be refunded. If the ticket price of the new flight is higher than that of your existing ticket the price difference is payable. In the event of cancellations made up to 2 hours prior to the departure, with the exception of the service fee paid at the time of purchasing the ticket, the full ticket price will be refunded without deductions. In the event of cancellations made less than 2 hours prior to departure, passengers holding extra package tickets who request changes or cancellations will only be refunded airport taxes. PEGASUS FLEX Pegasus Flex is an option available when buying your ticket. It gives you added flexibility by entitling you to unlimited changes to the ticket you have purchased. Once the ticket is bought, this product cannot be purchased separately. When you buy Pegasus Flex, you can change the time and route of your ticket however you like, without paying any penalty fee. If your new flight is more expensive than the previous one, you will be charged for the difference in price. Pegasus Flex tickets are available up until 6 hours before the flight, and entitle you to make changes up to 2 hours before your flight. If changes are made less than 2 hours before the flight, the reissue rules of the relevant fare class will apply and your Pegasus Flex features will be transferred to the new flight. You can make unlimited changes using Pegasus Flex within the terms stated above. Any difference between the Flex cost of the original flight and new flight will be either charged to you or refunded. There is a separate service charge for ticket changes made via our call centre. Reservation Changes, cancellations and refunds on international flights INTERNATIONAL FLIGHTS: From/To TURKEY - From/To GERMANY / AUSTRIA / AZERBAIJAN / BELGIUM / DENMARK* / FRANCE / GEORGIA / HOLLAND / UNITED KINGDOM * / SWEDEN* / SWITZERLAND* / ITALY / BOSNIA HERZEGOVINA / SERBIA / ALBANIA / KOSOVO /MACEDONIA / ROMANIA / GREECE / SPAIN / PRAGUE / BUDAPEST FLIGHTS Refund rules in case of Reservation Changes and Cancellations for Basic, Essentials and Advantage Packages Promotion Super Flex Fare Code 1/2/3/G P/U/T/Z/V X/S/N/K/H/M/ L/B/Q/R/D/Y Over 72 hours 20 EUR of Fare Non-Refundable 45 EUR of Fare Non-Refundable 45 EUR of Fare Non-Refundable Reservation Changes Between 72 and 2 hours 25 EUR of Fare Non-Refundable 50 EUR of Fare Non-Refundable 50 EUR of Fare Non-Refundable

5 Less than 2 hour Non-refundable Non-refundable Non-refundable Over 72 hours Non-refundable Non-refundable 65 EUR of Fare Non-Refundable Cancellation - Refund Between 72 and 6 hours Non-refundable Non-refundable 85 EUR of Fare Non-Refundable Less than 6 hour Non-refundable Non-refundable Non-refundable *CHARGES FOR AMENDMENTS, CANCELLATIONS AND REFUNDS MADE FOR FLIGHTS BETWEEN TURKEY AND DENMARK / UNITED KINGDOM / SWEDEN / SWITZERLAND WILL BE MADE IN THE CURRENCY OF THAT COUNTRY THOUGH THESE FEES MAY BE QUOTED IN EUROS IN THE TERMS AND CONDITIONS. For cancellation and refund of Basic, Essentials and Advantage Packages, fuel surcharge is non-refundable. For reservation changes, If there is more than 24 hours to flight, fuel surcharge is fully refundable.if there is less than 24 hours to flight, fuel surcharge is non-refundable. INTERNATIONAL FLIGHTS: From/To TURKEY - From/To IRAQ / IRAN / LEBANON / RUSSIA / UKRAINE / KAZAKHSTAN / ISRAEL / KUWAIT / BAHRAIN /QATAR / KYRGYZSTAN / UNITED ARAB EMIRATES FLIGHTS Refund rules in case of Reservation Changes and Cancellations for Basic, Essentials and Advantage Packages Promotion Super Flex Fare Code 1/2/3/G P/U/T/Z/V X/S/N/K/H/M/ L/B/Q/R/D/Y Over 72 hours 30 USD of Fare Non-Refundable 60 USD of Fare Non-Refundable 60 USD of Fare Non-Refundable 30 USD of Fare 65 USD of Fare 65 USD of Fare

6 Reservation Changes Between 72 and 2 hours Non-Refundable Non-Refundable Non-Refundable Less than 2 hour Non-refundable Non-refundable Non-refundable Over 72 hours Non-refundable Non-refundable 85 USD of Fare Non-Refundable Cancellation - Refund Between 72 and 6 hours Non-refundable Non-refundable 115 USD of Fare Non-Refundable Less than 6 hour Non-refundable Non-refundable Non-refundable For cancellation and refund of Basic, Essentials and Advantage Packages, fuel surcharce is non-refundable.for reservation changes, If there is more than 24 hours to flight, fuel surcharge is fully refundable.if there is less than 24 hours to flight, fuel surcharge is non-refundable. RULES FOR DOMESTIC FLIGHTS** CONNECTING WITH INTERNATIONAL FLIGHTS Refund rules in case of Reservation Changes and Cancellations for Basic, Essentials and Advantage Packages Flex Fare Code E / W / F / A Over 72 hours 30% of Fare Non- Refundable

7 Reservation Changes Between 72 and 24 hours 50% of Fare Non- Refundable Less than 24 hours Non-Refundable Over 72 hours 30% of Fare Non- Refundable Cancellation - Refund Between 72 and 24 hours 50% of Fare Non- Refundable 24 SAATTEN AZ ZAMAN Non-Refundable ** THESE RULES ARE ONLY APPLICABLE TO CONNECTING DOMESTIC FLIGHTS. DOMESTIC FLIGHTS & NORTH CYPRUSFLIGHTS CHANGE AND CANCELLATION RULES ARE APPLICABLE TO TICKETS ISSUED FOR DOMESTIC AND NORTH CYPRUS FLIGHTS THAT ARE NOT CONNECTING FLIGHTS. *** THESE RULES ARE ONLY APPLICABLE TO CONNECTING INTERNATIONAL FLIGHTS. RELEVANT INTERNATIONAL FLIGHTS CHANGE AND CANCELLATION RULES APPLY TO TICKETS ISSUED FOR INTERNATIONAL FLIGHTS THAT ARE NOT CONNECTING FLIGHTS. RULES FOR CONNECTING FLIGHTS DURING INTERNATIONAL FLIGHTS CONNECTING TO INTERNATIONAL FLIGHTS I-E-W P-T-V S-K-M-B-R-Y Over 72 Hours 45 $ of fare non- 75 $ of fare non- 75 $ of fare non-

8 refundable refundable refundable Reservation Changes Between 2 and 72 Hours 50 $ of fare nonrefundable 80 $ of fare nonrefundable 80 $ of fare nonrefundable Less than 2 Hours Non-refundable Non-refundable Non-refundable Over 72 Hours Non-refundable Non-refundable 100 $ of fare nonrefundable Between 6 and 72 Hours Non-refundable Non-refundable 130 $ of fare nonrefundable Cancellation Between 2 and 6 Hours Non-refundable Non-refundable Non-refundable Less than 2 Hours Non-refundable Non-refundable Non-refundable Terms for Extra Package Reservation Changes and Cancellations: In accordance with the reservation and ticket terms there will be no price deductions for any cancellations or changes made on Extra Package up to 2 hours before take off. In the event of changes made up to 2 hours before the departure the contents of the package will not be transferred to the new flight and the price of the package will be refunded. If the ticket price of the new flight is higher than that of your existing ticket the price difference is payable. In the event of cancellations made up to 2 hours prior to the departure, with the exception of the service charge paid at the time of purchasing the ticket, the full ticket price will be refunded without deductions. In the event of cancellations made less than 2 hours prior to departure, passengers holding extra package tickets who request changes or cancellations will only be refunded airport taxes. On connecting flights with Extra Packages the Extra Package Reservation Changes and Terms and Conditions for Cancellations apply. For reservation Changes and cancellations online: For passengers who are members of the website; please click on "Member login" on website.

9 Following the LOGIN page, all pre-created reservation codes will be listed on the screen. When you click on the "Cancel" button on the same page, cancellation terms appear and if you click on the same button again, cancellation will be complete. For passengers who are not members of the website; please click on My Tickets on website. After the PNR number and the passenger surname is entered in the section which opens up, the flight to be cancelled should be chosen and the cancellation procedure should be followed. If you wish to change the Route (Reservation), you will need to choose the flight which you would like to change, then click on the Flight changes button. Should you wish to cancel/return or change your e-tickets via one of our Airport Sales Offices, please bring your e-ticket together with the credit card and photo ID (passport, national ID card or driving licence) you used during the purchase. No refunds will be made if you re-book to a cheaper fare. In the event of reservation changes the content of Advantage and Extras packages is not transferred to the new flight and the package price is refunded. For passengers who have purchased Extras packages the current Extras packages cancellation and changes terms apply. Reservation Changes or flight cancellations on PNRs with multiple passengers may be made by dialling our Call centre or contacting the Travel Agency where you purchased the ticket. For Cancelled Flights Due To Adverse Weather Conditions: Flights cancelled due to adverse weather conditions may be changed free of charge for another Pegasus Airlines flight on the same route, provided the amendment is made within 3 days of the date of the original flight. In case of a flight change, the date of the new selected flight can be at the latest within 14 days following the cancelled flight. Any claims apart from these restrictions we have stated are subject to only continuous ticket fee return. Refunds for flights cancelled due to adverse weather conditions: Regarding any cancelled flights and interconnected flights given or taken by Pegasus Airlines, flight ticket fee refunds can be claimed without any deduction up to and including the expiry date of the said ticket.in order to cancel any interconnected flight of a cancelled flight, it is required that the said flight should not have been used by the passenger.any other flights included in the ticket are subject to normal fee rules. Termination of the Transport Agreement by Pegasus In the event of justified reasons, Pegasus reserves the right to terminate the Transport Agreement in the interests of flight safety or flight security, or in order to protect the lives or the security of the property of Pegasus passengers, Pegasus employees and organisations that provide services for Pegasus, and reserves the right to cancel bookings and tickets. Pegasus Flex (Unlimited Ticket Changes) Pegasus Flex, while buying tickets sold is the right ticket gives unlimited flexibility to change the ticket purchased. Tickets can be purchased alone this product after purchase. When purchased Pegasus Flex tickets any time or any track it can be changed without paying penalties. Amended flight, it will be charged a high fee and the difference from the first flight. Pegasus Flex 6 hour flight and the flight can be changed until it is sold using Flex 2 hours remaining until the Pegasus. Flight changes to be made in less than 2 hours, changes the rules of the applicable class ticket and moved to the right to change the Pegasus Flex made the flight. Pegasus can be an unlimited number of changes within the conditions of the above with Flex. If the flight you have made changes to the Flex fare difference between the first flight of the Flex fare, this difference will be charged or refunded. Service fees are also payable for ticket changes made via the call centre. Service fees are also payable for ticket changes made via the call centre. Baggage and Portable Materials Checked Baggage This is baggage that is registered to the passenger ticket in exchange for a baggage label, and is entirely the responsibility of the carrier. The contents of the baggage should comprise clothes.valuable documents and jewelry, electronic goods, and items that can leak or break should not be placed in baggage. Pegasus Airlines is not responsible for carry-on baggage. In accordance with EU regulations, the maximum weight limit per piece of baggage is 32 kg. Hand baggage (Cabin Baggage or Accompanied Baggage) This is the baggage taken onto the plane by the passengers. One hand baggage of 20 cm x 40 cm x 55 cm, with

10 maximum weight of 8kg is allowed. It is not possible to add the hand baggage allowance to the hold baggage allowance. If there is no room in the cabin for these items, then they will be stowed in the hold and carried as checked baggage. Pegasus Airlines is not responsible for items left behind by guests on aircraft. The following are allowed to be carried on board without extra cost : a. One hand bag suitable for traveling, b. One overcoat, shawl, scarf or blanket, c. One bag of duty-free shopping, d. One umbrella (except those with pointed ends) or walking stick, e. One baby carrycot or pushchair (can be placed in cargo), f. One small camera or telescope, g. Books and magazines to be read during the flight, h. Collapsible wheelchair or pair of crutches (to be placed in cargo, ı. Baby food and carrycot to be used during the flight j. One laptop computer Lost or Damaged Luggage Please report any lost or damaged luggage, providing any documentation requested, at the appropriate airport's Lost Luggage Office, administered by Ground Services, before leaving the arrivals lounge and on the same day that the luggage has been lost or damaged. As airlines cannot take full responsibility for luggage, please carry any important items in your hand luggage. - Breakable or decayable items, electronic devices, musical equipment, medicines, valuables (money, jewellery, commercial or valuable documents, passport, ID cards etc) and dangerous items (firearms, ammunition, chemical substances etc) should not be placed in luggage. The carrier is not responsible for the loss of or damage to such items. - Guests travelling together but with different PNR numbers on their reservations must make this clear in the report for loss or damage to their luggage so as not experience any problems. No responsibility can be accepted if a guest cannot show a luggage label in his/her own name. - Pegasus Airlines is not responsible for lost, damaged and forgotten items by guests on aircraft. We recommend that guests take out private travel insurance. Please do not forget to attach a fully complete luggage label to all your luggage. You will be able to track the status of your lost baggage online. Lost luggage can be tracked via this link: Lost Luggage: Guests whose luggage is not returned should go on the same day to the Lost Luggage Office, administered by Ground Services, at the appropriate airport before leaving the arrivals lounge with the following: PNR number, flight ticket, boarding card Luggage label Identification (proof of identity, passport) All of these should then be kept safely by you along with the Lost Luggage Report (PIR). The search for your missing luggage will then commence via WorldTracer, the global luggage tracking system used by most airlines. To find out the latest on your lost luggage, please visit the Track Baggage page in the Fly With Pegasus section on A report will be filed by the appropriate Ground Services within 5 days with any news of your luggage. Luggage found will returned to you in the shortest amount of time possible. If your baggage has not been found in searches by the Central Lost and Damaged Baggage Department in 21 days, we kindly request you to send the information and electronic copies of the documents detailed below so that Pegasus Air Transport A.Ş procedures can be followed. 1. Lost Luggage Report 2. PNR number, flight ticket, boarding card

11 3. Luggage label 4. List of items in your luggage 5. Your bank account number, account-holder's name and surname, name of bank, BIC - Swift code and IBAN 6. Your address Damaged Luggage: Guests whose luggage has been damaged noticeably should go on the same day to the Lost Luggage Office, administered by Ground Services, at the appropriate airport before leaving the arrivals lounge with the following: PNR number, flight ticket, boarding card Luggage label Identification (proof of identity, passport) All of these should then be kept safely by you along with the Damage Report. If luggage damage is not noticed immediately, application should be made in writing to the carrier within 7 days of travel as stipulated by the regulations and with proof that the carrier has caused the damage. Applications made later than the time stipulated will not be legally valid. In line with Pegasus Airlines' guidelines, electronic copies of the following documents and information should be provided: 1. Damage Report 2. PNR number, flight ticket, boarding card 3. Luggage label 4. Receipt for the luggage's repair or original receipt for the luggage's purchase 5. Your bank account number, account-holder's name and surname, name of bank, BIC - Swift code and IBAN 6. Your address 7. Luggage brand and model Important Reminder: Pegasus Airlines cannot be held responsible for the following types of damage to luggage: minor abrasions, holes or tears light amount of damp or wetness damage to the luggage's wheels, handles, straps or zips resulting from the type of luggage used, existing damage on the luggage, inferior quality or defective luggage damage caused by items not packed well enough (fragile items) or by excessive heaviness items categorised as LRT (Limited Release Tag): Contact details: Tel : WEB (Write to us): Allowed and Excess Baggage Free hold baggage and additional baggage allowances of our passengers vary depending on their ticket package type. On domestic flights free hold baggage allowance of Essentials Package is 15KG, free hold baggage allowance of Advantage Package is 20KG and free hold baggage allowance of Extra Package is 25KG. Free hold baggage is not allowed for Basic Packages on international flights. Free hold baggage allowance of Essentials Package is 20KG, free hold baggage allowance of Advantage Package is 20KG and free hold baggage allowance of Extra Package is 25KG. Our passengers can purchase additional baggage allowance through web, mobile, the call centre, authorised travel agencies or at the airport, on top of their additional baggage allowance. You can find out more about the new Basic Package which is designed for passengers who travel on international flights

12 only with hand baggage, here. Basic Package does not have free hold baggage allowance and it can only be bought through flypgs.com. Where passengers with connecting flights purchase additional baggage allowance they are required to keep their receipts showing the relevant purchase until they reach their destination. Our passengers can purchase additional baggage allowance at the time of purchasing their tickets or 2 hours prior to their scheduled departure time through our website, mobile, the call centre or authorised travel agencies with up to 60% discount. If you wish to carry additional weight (kg) on top of your baggage allowance included in your flight ticket package, you can purchase additional baggage allowance 2 hours prior to your scheduled departure time through our website, travel agencies, mobile app or the call centre. If there is less than 2 hours before your scheduled departure time, you can make a payment at the airport. Baggage allowance for all babies under the age of 2 years is 10 kg. If the baggage weight (kg) to be carried is less than the extra baggage weight (kg) allowance purchased before, no refund is given for the additional weight (kg) purchased. If purchased weight (kg) is less than the actual weight, a payment is made for the weight (kg) difference according to additional baggage fees applicable at the airport. The price tariff is shown below. No weight (kg) purchase is allowed for babies. If there are multiple passengers on the PNR, separate baggage allowance must be purchased for each passenger. Purchased weight (kg) allowance is not transferable to anyone else. Purchased weight (kg) allowance is automatically transferred to the new flight when existing booking is changed. If applicable, price difference is either collected or refunded. In case of flight cancellation, amount for the purchased weight (kg) is automatically refunded. Purchased baggage weight cannot be refunded without cancellation of the flight. For our passengers who purchased Advantage Package and Extra Package, their additional baggage allowance included in the package will be added to their free hold baggage allowance free of charge. If passengers who purchased Advantage Package and Extra Package would like to purchase additional baggage allowance on top of their additional baggage allowance, they can do this through our website, mobile, authorised travel agencies, the call centre or at the airport. Please click for additional information on Advantage Package and Extra Package For passengers who purchased Basic Package for international flights on flypgs.com, baggage fee for up to 20kg is EUR 5 or equivalent local currency if bought through our website, mobile, the call centre or authorised travel agencies and EUR 8 or equivalent local currency at the airport. For journeys with international to international, international to domestic and domestic to international connecting flights, if baggage allowance is bought through our website, mobile, travel agencies or the call centre, the fee is calculated as a total amount for two separate sections of the journey. For purchases at the airport the fee is calculated with 20% discount of the total airport fees for two separate sections of the journey. For journeys with international to domestic and domestic to international connecting flights, free hold baggage allowance for international flights is applicable for the whole journey. Click here for baggage prices of domestic flights from 1st of January, 2016 Click here for baggage prices of international flights from 1st of January, 2016 Click here for baggage prices of domestic flights from 1st of June, 2016 Click here for baggage prices of international flights from 1st of June, 2016 Excess Hand Baggage Fees -If hand luggage of Guests who depart from one of out of Turkey destination with Pegasus Airlines, is determined as oversized or overweighed at boarding gate, 50 (70 CHF / 400 DKK / 46 GBP / 200 RUB / 500 SEK / 125 TL / 70 USD) shall be charged for it by loading under the aircraft. - If hand luggage of Guests who depart from one of Turkey destination with Pegasus Airlines, is determined as oversized of overweighed at boarding gate, its weight is added onto checked baggage and excess collection shall be applied according to regarding route s rate in case there is excess weight. Special Baggage and Equipment

13 Name AMBL Explanation Ambulift AVIH(S) Animal in hold over 8 kgs up to 15 kgs AVIH(B) Animal in hold over 15 kgs BBAG BIKE DIVE Baby Bag Bicycle Diving Equipment GAEX Oversized & overweight hand baggage which is controlled at gate (depart from Turkey&N.Cyprus to International points) GAXB GOLF Oversized & overweight hand baggage which is controlled at gate (depart from International points) Golf HUM1 Human remain HUMC Human remain child/ LNGE PETC SPEQ* SKI ** SURF *** Lounge Animal in cabin up to 8 kgs Special Equipment Ski Sailboard UMNR Unaccompanied Minor(Children 7 (included) to 13 (excluded) years of age who are not accompanied by an aircraft by a parent) WCHC Wheelchair for cabin seat(wheelchair which assists to your seat with safety conditions) WCHR Wheelchair for cabin ramp WCHS Wheelchair for steps *Portable tools and materials accepted as SPEQ are Surf Team, kites, canoeing, hang-gliders, paragliding, Shotgun which for is Sports, fencing materials and the fishing equipment. ** The SURF group includes equipment for all types of surfing such as windsurfing, kiteboarding and ocean surfing. ***Winter sports equipment such as skiing and snowboarding gear is included in this group. Fees One golf set consists of 14 golf clubs, 24 balls and one pair of shoes. Valid for maximum 20kg. For guests wishing to travel with golf or ski equipment sets; any additional sets carried within the same bag will be subject to fees which are calculated according to the Pegasus Airlines Special Baggage and Equipment rates for the specified flight route. Golf and ski equipment will be charged per piece, as applies for other special baggage items. Sporting and competition firearms are subject to carriage fees As with all private baggage, items of golf and ski equipment are chargeable per piece. Golf equipment in excess of 20 kilos will be charged per kilo at the excess baggage rate of that route, in addition to the rate per piece. Such items as footballs and basketballs do not need to be deflated and can be carried onto the aircraft as they are. Limitations and Rules about Baggage Acceptance It is strictly forbidden to carry any cutting, piercing or harmful objects in the hand baggage including knives, pocket knives,

14 scissors, razors, knitting needles etc. and they can only be placed in the checked baggage. These items may get destroyed and therefore may not be returned to the owner should they be discovered during an inspection by the security officers. Pegasus Airlines are not liable for the loss of any such items. Hazardous substances are those which can cause harm to the health, security, and property of others during air transport. Baggages which contain hazardous substances are subject to national and international regulations. These cargos must be appropriately declared and what is contained in the hazardous substances must be clearly indicated. Due to security reasons, these items cannot be carried in restricted areas or on board: 1. Any kind of weapons, guns, all sorts of firearms (pistols, six-shooters, revolvers, rifles, all grooved guns, all kinds of objects which may cause injuries or which have the capacity or which appear to be able to shoot off ammunition, counterfeit and imitation firearms, components of firearms (except for telescopic vision devices), air guns, balling guns, flare guns, starter's pistols, all kinds of toy guns, ball bearing guns, industrial rifle mechanisms, nail guns, bows and arrows, bricoles, catapults, spear guns, spears, pikes, underwater rifles, hunting guns and other guns to numb animals, stun guns, knockout guns, electroshock devices, ballistically managed energy guns (laser), lighters in the form of firearms, 2. Sharp and pointed items which may cause injury such as weapons with pointed/sharp edges, sharp/pointed tips, sharp objects, axes, arrows, dart arrows, hooks, clamps, hook bars, crooks, iron bars in the shape of crooks, mountaineering crampons, crampon nails, spears, lances, pick axes, diggers, fold away pocket knives made from any length metal or any other metals including the ones with ritual, religious or hunting functions and powerful enough to be used as potential weapons, flick knives, lock knives, broadswords, meat cleavers, machetes, shaving razors, except for those when the sharp end is hidden in cartridges and/or except for disposable ones open razors and shavors, swords, bayonets, sword canes, lancets, bistouries, scalpels, surgical knives, scissors with any sharpness, skiing and walking sticks, poles, throwing stars, signal flares, drills, cutters, augers, screwdrivers, screwdriver or drill bits, fitters, wire cutters, nippers, tailor's cutters, multi-functional knives and pocket knives, repair and maintenance tools which may transform into a sharp and pointed weapon including all kinds of saws, screwdrivers, jimmy bars, levers, cranks, crowbars, crowfoots, clawhammers, hammers, mallets, pliers, needle nose pliers, pincers, nippers, spanners, adjustable spanners, blowtorches, soldering tools, underwater torches etc. 3. Although they do not have sharp or pointed edges or ends, tools which may cause injury, tennis rackets, baseball bats, softball bats, hard or elastic golf clubs, batons, all kinds of canes, bars, sticks, truncheons, clubs, (thick and short batons covered with leather around the flexible shaft), 4. maces, crooks, walking sticks, sticks, cricket bats, hockey and hurley sticks, lacrosse clubs, skiboards and canoe oars, skateboards, snooker cues, billiard cues, fishing rods, iron knuckledusters, sticks, truncheons, martial arts equipments such as daggers or swords, 5. Items which threaten human health, posing a risk to the safety and security of the aircraft and its contents and/or passengers and the cabin crew: explosives, inflammable and combustible materials such as ammunitions, munitions, explosive capsules, caps, detonators, detonating cords, igniters, smoke bombs, fuses, explosive substances and devices, fake, imitation or duplicate explosive materials and devices, military explosive supplies such as mines, hand grenades, gases such as butane, propane, acetylene, oxygen and their containers, fireworks, all kinds of signal flares and other pyrotechnic ammunitions, insecure matches, metal or tin tobacco boxes or cartridges, inflammable liquid fuels such as petrol/gasoline/diesel, alcohol, ethanol, aerosol spray canisters, turpentine, terebentine, oil of turpentine, thinners, inflammable liquids such as paint thinners, alcoholic drinks with more than 70% alcohol rate, 6. Chemical and toxic substances which threaten the human health posing risk to the safety and security of the aircraft and contents and/or passengers and the cabin crew: abrasives like mercury and chlorine which are contained within thermometers, fluid type batteries, acid, alkalines, detergents like bleach and whiteners, narcotic or knockout sprays such as pepper sprays, tear gases, radioactive substances such as medical or commercial isotopes, any contagious or biologically hazardous substances such as infected blood, bacteria or viruses, except for the ones kept within the requirements of the aircraft's emergency action plan and fire protocols, materials like fire extinguishers which might catch alight or heat up on its own due to oxidation. The following items may not be carried in the checked baggage which passangers hand in to the cargo hold: Easily flammable, inflammable, abrasive, poisonous, oxidant, explosive, radioactive, contagious, self-ignitable, reactive, substances which pose hazard when moistened and compressed gases, organic peroxides and Hazardous Items which contain these substances and other materials which are subject to inspection, explosives, capsules, detonating cords, caps, fuses, igniters, hand grenades, mines, propanes and butane gases, inflammable liquids such as gasoline, petrol, methanol, methyl alcohol and inflammable fluid substances and devices and tools like camping gas cylinders which contain these substances, inflammable solid substances, reactive items such as magnesium, firewood, fireworks, signal flares, sparklers, bleach, whiteners, oxidants such as repair equipments for car bodies, organic peroxides, rat poisons, poisonous or contagious substances like infected blood, radioactive substances including medical or commercial isotopes, mercury, car batteries, abrasives like vehicle fuel system components which contain fuel CANNOT BE CARRIED. ATTENTION: All sharp objects inside checked baggages must be securely and safely packed in order to safeguard ground services personnel and other members of staff.

15 ATTENTION: Explosives such as paints, fireworks, firework crackers, items which have internal combustion engines such as power saws, model aircrafts, lawn mowers, radioactive substances may not be carried either as hand baggage on board or as checked baggage in the cargo hold! Please check our Transport Of Lithium Batteries Within Passenger Baggage On Pegasus Airlines Aircraft Chart. Note: It is forbidden to carry spill able power wheelchairs on Pegasus Airlines. Please check our Provisions for Dangerous Goods Carried by Passengers or Crew on Pegasus Airlines. Transportation of Liquid-Gel Goods EU Regulations and Duty-Free Applications for the Transportation of Liquids and Gels Due to the risks posed to aviation security by passengerstravellingwith goods in a liquid or gel consistency, the new Duty-Free Applications of the EU and UK Civil Aviation Authority Hand Luggage Transportation Regulations valid as of November 6, 2006, are listed below. FLUID FOOD CARRIAGE (OLIVE OIL etc ) Transportation of OLIVE OIL, MOLASSES, HONEY on board Pegasus Airlines is possible provided that is accepted in scope of dangerous goods regulations to prevent leakage that could damage or hazard the aircraft. OLIVE OIL, MOLASSES, HONEY will not be accepted on an Pegasus Airlines aircraft unless all the conditions stated below are met: 1. Bottled OLIVE OIL, MOLASSES, HONEY can be carried as checked baggage only at the aircraft hold. 2. Maximum 5 liters with its parcel per each passenger 3. 5% of the bottle must remain free to prevent leakage when pressurized. 4. Limited release must be signed at check-in and excess fees apply if the baggage allowance is exceeded. 5. The recipient shall be put in a first plastic bag, solid, leak-proof and tightly closed with "zipper-bag" or tied up. Next, it shall be put in a second plastic bag, solid, leak-proof and tightly closed with "zipper-bag" or tied up. They shall be put in a solid box with protective layer inside (i.e. bubble, foam), taped and identified with a nametag. 6. The parcel shall be tagged with the "Limited Release" tag. 7. Pegasus Airlines cannot guarantee the admissibility at customs of any OLIVE OIL, MOLASSES, HONEY imported or exported on its aircraft. Pegasus Airlines will not be responsible for any damage or leaks to food and/or container during the baggage handling process. European Union Regulations and Duty Free Applications for the Transportation of Liquid-Gel Goods Goods that are liquid or of a similar consistency (gels, lotions, creams, toothpaste, sprays, and deodorants) can only be transported with the passenger in small quantities and in small packages. Each package has the limit of 100ml. The limit per passenger is 1 L and the bag should be visible with easily be opened. Transparent bags are to be removed by the owner of the hand luggage at security check points, shown to security personnel and put through the x-ray machine. The transparent bags need to be of the type generally used in freezers, which can be opened and resealed and which prevent leakages. Goods such as medicines and baby food are permitted to be transported in their own packaging but passengers need to remove them from their hand luggage and show them to security personnel at security check points. These regulations are valid for international flights departing from Turkey. These regulations have been applied at Antalya Airport since April 15, The application of these regulations will be initiated on October 1, 2009, at Izmir Adnan Menderes, Milas Bodrum and Dalaman Airports and on January 1, 2010, at Istanbul Sabiha Gökçen Airport. Transparent bags can be obtain from the check-in counters or from designated points in the airport Duty-free shopping practices at the terminal and in flight in the terminal Stores will use specially stamped, transparent plastic bags for any items they sell. Store personnel need to place the receipt for the goods detailing sales information (the date and place of purchase) inside the bags so that this information can be read from the outside without opening the bag. The transparent bags belonging to the store must be sealed by store personnel and the passenger under no circumstances may open these bags until their final destination. Passengers purchasing goods from stores not following the regulations set out above risk having their items confiscated at security check points. On flights with three stops or transit flights (There is no differentiation between country or city. For example: AYT/ZRH/MUC/AYT or AYT/LNZ/SZG/AYT) This information needs to be provided to passenger at the check-in stage at the latest prior to passing through to the

16 departure lounge. Necessary studies are being carried out in order to devise various solutions in order to actualize this. There is no limit on passengers purchasing liquid goods from duty-free shops in countries that are not EU members, including airports in Turkey, when they land at the airport of the first leg of their journey. (ZRH and LNZ in the above example). However, passengers who have purchased items at duty-free stores in countries that are not EU members, including airports in Turkey, and who are to disembark at the second destination (MUC and SZG) will have their liquid goods confiscated by customs or security personnel and passengers will be forbidden from boarding the plane with these goods. Items that are not liquids or gels must also be transported in a transparent bag displaying a sales receipt detailing the item, and the bag must be closed with an unbroken seal. Bags and goods that do not adhere to these conditions will also be confiscated. The aim of this precaution taken by EU member states is to prevent security risks stemming from goods that have been purchased in countries that are not EU members prior to the departure of a flight from one of their airports. Although it is less likely, if the passenger has bought their items in an EU country or from an EU country s airline then the passenger can transport the bags with them as long as the necessary conditions have been met. The necessary conditions remain the same: A transparent bag with the sales receipt detailing the sale inside and a seal closing the bag that is unbroken. Implementing the procedure on transit flights and flights consisting of three legs This information needs to be provided to passenger at the check-in stage at the latest prior to passing through to the Departure Lounge. The Duty-Free Sales Announcement will be as outlined in paragraph D. Passengers departing from a national airport for the first leg (for example: AYT/ZRH or AYT/LNZ) and who are to disembark at the first destination will not be sold dutyfree goods at all. Due to new rules set out by the ICAO and ECAC, air passengers travelling from March 1, 2009, will be subject to restrictions regarding liquids permitted to be carried in-flight in cabin luggage. Please click here for more information. If you have any other questions, please click here to see all FAQ categories. Security Warning Dear Passenger, In accordance with the procedure based on the National Civil Aviation Security Programme and approved by the General Directorate of the Maritime Ministry, the Turkish Ministry of Transport and Communications and Civil Aviation, if a prohibited item is detected in any item of hold baggage, the baggage in question may be opened, even if the owner is not present, for security scanning purposes or to ensure safety following such scanning, in the presence of the police, private security guards, and in the case of international flights, of customs officers and the airline company or its representatives, in which case the process will be recorded by CCTV cameras, and the passenger will be liable for any damages incurred if the baggage is locked. Please check that there are no prohibited or dangerous articles in your baggage. For your own safety, please prepare your baggage by yourself, or supervise its preparation. When you are packing your baggage, please check all sealed boxes, packages and all packaging. Do not accept any item belonging to someone else, or an item to pass on to another person. Pre-paid Seat Selection Terms of pre-paid seat selection are as follows 1. Seat Selection is not applicable for optional reservations. Seats may be selected either when the ticket is being purchased or after purchase. (If the fee for the selected seat is not paid then the seat will be cancelled after a short period of time) 2. Should the plane be delayed or cancelled under circumstances outside the control of the passenger, or if the passenger is unable to be seated in the selected seat, then the seat will be cancelled and the passenger reimbursed 3. Seats cannot be changed unless flight details are amended

17 4. Selected seats cannot be cancelled or refunded on their own 5. Reservation Changes: Selected seats are automatically transferred if a passenger chooses to change their reservation, unless preferred seat is already sold or checked-in. If selected seat can not be transferred, any seat selection fee already paid is reimbursed in full, without any penalties, to the passenger. If the passenger wishes to select their once seat again, then they should click on the Pre-paid Seat Selection button and pay the amount that is displayed on the screen. Selected seats cannot be changed unless the flight is also changed. 6. Passengers who purchase Advantage and Extra Packages are entitled to the additional baggage allowance included in the package in addition to their free baggage allowance at no additional cost. Click here for details of Advantage and Extra Packages. Pegasus Cafe and Hospitality Catering services on all Pegasus Airlines scheduled flights must be paid for. Meals may be ordered up to 24 hours prior to flight departure. New orders for meals may not be placed when there are less than 24 hours before your flight. If you cancel meals purchased from our website, agencies and call centre 24 hours or less prior to the flight departure time the price of the purchased meal will not be refunded. Cancellations and Changes Made More Than 24 Hours Prior to Flight Departure Time In the event of you changing or cancelling your flight, any meals you have purchased for your flight will automatically be refunded in full when you cancel your original ticket. You will need to select a meal for your new flight and repeat the purchasing procedure. Cancellations and Changes Made Less Than 24 Hours Before Your Flight Departure In the event that you cancel or change your flight less than 24 hours prior to the flight departure time the price of any meals purchased will not be refunded. Passengers who purchase Advantage and Extra Packages are entitled to the additional baggage allowance included in the package in addition to their free baggage allowance at no additional cost. Click here for details of Advantage and Extra Packages. Check-in Check in at a Pegasus Self-Service kiosk The Pegasus Self Service kiosks help you carry out your check-in procedures quickly and easily. The kiosks use a touch screen that allows you to select your destination, complete your check in process quickly, take your boarding pass and make your way directly to the boarding gate. You can use the kiosks 20 hours to check in for your departure and return flights. Additionally, you can also obtain your electronic tickets and travel documents purchased at our agencies, Call Centers or website from our Self-Service kiosks. Currently, Pegasus Self-Service kiosks are for passengers flying without luggage from Adana, Ankara, Antalya, Bodrum, Dalaman, Istanbul - Ataturk, Istanbul Sabiha Gökcen, Izmir, Konya and Lefkosa - Ercan Airports. All of our valued passengers will be able to use the Pegasus Self-Service kiosks at all of our flight destinations in the very near future. Internet Check-in You can complete the check-in procedure for your domestic and İstanbul Sabiha Gökçen Airport based international flights quickly, easily and well in advance on our website. You can create and print your own boarding card simply by visiting our home page and filling in the required information in the check-in section.

18 When you arrive at the airport, you can go directly to the departure lounge after showing your boarding card and identity document (for example, your national ID card, passport or driver's license). You need to consult Pegasus check-in staff regarding any baggage that you are unable to take on board as hand baggage. Online check-in is available from 72 hours before your flight up to three hours prior to departure for tickets purchased via our website, our Call Center, agencies or airport sales offices. This system also provides you with the opportunity to check in for connecting flights. If you have a connecting flight, just print both your boarding cards onto an A4 piece of paper. You can also check in via the internet on behalf of your friends and family, as long as you provide their reservation number, name and surname. This way, you can make sure you all sit next to or near each other. While checking in via the Internet, you can select the seat you want (subject to a fee), or you can select the automatic check-in option that will select a seat for you. If there is more than one persontravelling with you, you can only purchase seats and check in on behalf of the passenger you have selected. Passengers who have checked in via the Internet need to be at the airport one hour prior to departure. Passengers who have not handed in their baggage to the check-in staff at the airport 30 minutes prior to departure, or who have not arrived at the airport at the scheduled time of departure will not be permitted onto the aircraft even if they have carried out the check-in procedure. For flights requiring passport information, you must provide accurate information during check-in. Our guests whose flights depart from Tel-Aviv should be present at the airport 3 hours before the flight if they have luggage and 1 hour 30 minutes before the flight, if not. Airports available for Internet Check-in Process Istanbul Ataturk Airport - IST Istanbul Sabiha Gökçen Airport - SAW Adana - ADA Ankara - ESB Antalya - AYT Bodrum - BJV Dalaman - DLM Diyarbakır - DIY Erzurum - ERZ Gaziantep - GZT İzmir ADB Kayseri - ASR Nicosia Ercan - ECN Malatya - MLX Trabzon - TZX Van - VAN Mardin - MQM Samsun - SZF Check-in Fees While booking tickets check-in fee will be charged starting from 7 TRY on routes within Turkey, 8 TRY on Cyprus routes and 8 USD (or equivalent exchange currency) on international routes for each passenger and each leg of travel on the PNR for all tickets purchased. Check-in fee may differ by routes and countries. There will be a single check-in fee payable for transit flights bearing the same flight number but a separate check-in fee payable for each flight on connecting flights bearing different flight numbers for each leg. Group Online Check-in Online Group Check-in: Please take extra care to ensure you provide the correct date of birth for children, the agency may be liable for any penalties that may arise from entering incorrect APIS information, Online boarding passes must be presented, for flights to Northern Cyprus children under 18 must have a valid passport or deed of consent. Boarding

19 Please be ready at the boarding gate at the declared boarding time on your boarding pass for settling conveniently with your hand baggage and for on time operation. Not being ready yet at the boarding gate at least 10 minutes prior to scheduled departure time may cause you can miss your flight due to the airport conditions. Maximum 1 piece and 8 kg cabin baggage can be acceptable to the cabin for ensuring the flight safety and on time operation. Baby and Child Passengers Unaccompanied Minors In our domestic and international flights: Minor passengers between 7 (included) and 13 (excluded) may travel alone. Our company will be glad to offer accompanying services for minors of 7 to 12 years old, having to travel alone. As the number of unaccompanied minors travelling via our flights is limited, it is essential to notify the request for accompaniment, at the time of the booking. Booking and ticketing for minors between 7 and 12 years old can only be made through the Call Centre. The practices are explained below for the kind information of our guests who apply. ASSISTANCE FOR UNACCOMPANIED MINORS Unaccompanied minors may only travel subject to the permission of the parent or the legal guardian. The unaccompanied minor shall be taken to the aircraft by the ground personnel at the departure time, and shall be handed over to the cabin supervisor. During this procedure, the parents or the legal guardian of the unaccompanied minor is/are required to wait at the airport. At the destination point, the unaccompanied minor shall be transferred to the ground personnel by the cabin supervisor. The ground personnel shall transfer the unaccompanied minor to the individual authorised to receive him/her. SSR Code: UMNR Fees Furthermore, tickets for the minors should be issued with the charges applicable for the travelling dates and the relevant route. How to place a request for travelling unaccompanied minors The accompaniment service must be requested simultaneously with the booking for the flight. If possible, the request has to be issued latest 24 hours prior to the flight. The travel form for unaccompanied minors must be filled out by the parents at the station. Exceptions: Travels with stop over s (transits/transfers) PNR s with unconfirmed flights, Unaccompanied minors are not allowed for travel in itineraries with other airlines. When to apply to the check-in counter? The Unaccompanied Minor Travel Authorisation Certificate is filled out, and signed by the parent or the legal guardian. In order to ensure that all these procedures are completed fully and in time, the passenger has to arrive at the airport 1½ hours prior the flight for domestic flights, and two hours prior to the flight for international flights, and complete the check in procedures. Passengers with Reduced Mobility and Health Passengers Requiring Assistance Passengers who are hard of hearing or who are visually impaired may fly "unaccompanied". Similarly, visually impaired passengers may travel with guide dogs. The guide dogs of these passengers will be carried in the cabin free of charge. Once the passenger has provided detailsof his/her personal situation on the PNR s/he must provide separate information about the guide dog. Contact Pegasus Call Centre and request this service.

20 Passengers who are both hard of hearing and visually impaired may not travel unaccompanied. Guide dogs accompanying passengers in this category are carried in the cabin free of charge. Once the passenger has provided detailsof his/her personal situation on the PNR s/he must provide separate information about the guide dog. Contact Pegasus Call Centre and request this service. Travelling with a companion The presence of a travel companion for the safety of guest is required only in the following cases: If the guest has a severe mental disability that prevents him or her from understanding and applying safety instructions. If the guest is both blind and deaf, thereby preventing the possibility of communication with the Cabin Crew. If the guest has a motor-based disability that physically prevents him or her from participating in an evacuation, (i.e. most paraplegics and people with paralysis or who are missing both arms can therefore travel without a travel companion). The travel companion must be over the age of 18 and autonomous. Stretchers At the time being such service not applicable for the Pegasus Airlines. Guests Need Medication The prohibited articles will be removed and not returned. Guests requiring the use of medical syringes in flight such as diabetic and other guests with documented proof of medical need must ensure that it is professionally packed and labeled. If it is not, the medication will be removed. The guest should ensure that they can take any medication which require during the flight into the aircraft cabin with them. It is not possible for the cabin crew to refrigerate medication for the guest and in the unlikely event that their drugs need to be kept cool, a cool bag or vacuum flask may be appropriate. The guest may wish to discuss the best way to store medicine with their pharmacist. Travellers with a chronic illness should carry all necessary medication for the entire duration of the journey. All medications, especially prescription medications, should be packed in carry-on luggage, in their original containers with clear labels. A duplicate supply carried in the checked luggage is a safety precaution against loss or theft. Medication that may be required during the journey, or soon after arrival, should be carried in the hand luggage along with all prescriptions bearing the exact name of any medicine. Remember to carry a copy of the prescription in case the medication is lost, additional supplies are needed or security checks require proof of purpose. With heightened airline security, sharp objects and liquids in quantities of more than 100 ml will have to remain in checked luggage. Diabetes It is the responsibility of the guest to ensure that they are carrying sufficient supplies of insulin. Insulin and diabetic needles can be carried in cabin baggage. Diabetic insulin pens will be permitted for travel with medical documentation due to liquid limitations on cabin baggage must be declared to the security at the screening checkpoint. Guests with prescription medicine are advised to bring along supporting documentation (e.g. ID cards, letters from doctors) as verification. Peanut Allergies Guests who suffer from anaphylaxis should notify Guest Control Centre it during the reservation phase or the senior cabin crew member of their allergy so that the onboard sale of peanuts can be prevented. Medical Oxygen, Guests Requiring Oxygen Except for emergency situations Pegasus Airlines will not provide guests with supplementary oxygen. It is not allowed to check-in the guests who need oxygen during the flight. Guests who require in-flight therapeutic oxygen shall use the equipment provided by Pegasus Airlines, only supplied in the event of a medical emergency. Pegasus Airlines will accept the guest s empty oxygen bottles with the valves open as checked baggage. Diving Divers should not fly too soon after diving because of the risk that the reduced cabin pressure may lead to decompression sickness (the bends). It is recommended that they do not fly until at least 12 hours after their last dive and this period should be extended to 24 hours after multiple dives or after diving that requires decompression stops during ascent to the surface. Guests undertaking recreational diving before flying should seek specialist advice from diving schools. Wheelchair Requests

21 Our airline provides passengers who are immobile, or who are unable to walk unaided or to walk for long distances, or unable to climb the stairs of the aircraft with a wheelchair service, with the aim of offering our passengers a personalised service. In order to obtain this service with tickets purchased from our website contact Pegasus Call Centre and request it. When reserving your tickets from our Call Centre, airport sales offices and travel agencies please ensure that you specify your wheelchair requirements (see details below) to the sales agent. Because requests for wheelchairs are dependent on the aircraft limits, in the event that they are approved, the agency that you have contacted (Call centre, sales office, travel agent) will inform you as soon as possible. The airports that we fly from and arrive at are responsible for providing the assistance to our guests requiring airport special assistance due to reduced mobility through the airport and to and from the plane. If you let us know what help you need at least 48 hours prior to your flight's scheduled time of departure, we will inform the airport service provider for organizing the help and necessary equipment in a best possible way. If you give less than 48 hours notice, the airport may not be able to provide the service as promptly as you need. To ensure your journey goes smoothly, it is really important that you give us the right and on time information about your needs. Depending on passenger requests, Pegasus Airlines offers the following wheelchair types WCH C wheelchairs to the cabin WCH R wheelchairs for the Apron WCH S wheelchairs for the Stairs, also those brought by the passenger; WCM P Manual (power driven) wheelchairs WCB D Dry cell battery operated wheelchairs; Folding (portable) wheelchairs brought by the passenger, one pair of crutches or similar equipment are carried free of charge and are not included in the free baggage allowance. Furthermore, the following types of wheelchair brought by the passenger: WCM P Manual (power driven) wheelchairs WCB D Dry cell battery operated wheelchairs, with accumulators will only be carried once the accumulator has been removed and isolated. Note: Liquid Accumulators may not be carried on board our Aeroplanes. Medical Clearance Requirement Pegasus Airlines recommends obtaining a medical clearance to determine whether the guest is fit for air travel in the following cases: Guest(s) who have underlying health problems such as cancer, heart, chest, brain or lung disease, anaemia, diabetes, are on any form of regular medication or treatment, experienced medical operations, have recently had surgery or have been in hospital, or who is concerned about their fitness to travel for any other reason, Guest(s) who have any pre-existing health problem or any questions related to their health, Guest(s) who have a medical condition that could result in a life-threatening situation or could require the provision of exceptional medical care for their safety during the flight, Each case of complicated pregnancy. Guest(s) has an indication that the he/she is suffering from any disease or physical or mental condition that: may be considered a potential hazard to the safety of the aircraft; adversely affects the welfare and comfort of the other guests and/or crew members; requires medical attention and/or special equipment during the flight; may be aggravated by the flight.

22 Medical clearance is mandatory only for passengers suffering from a contagious disease. In addition, Pegasus Airlines recommends passengers to obtain medical clearance if they are transporting full or empty syringes for use on board. This will facilitate their clearance at airport security checks. Pegasus Airlines recommends passengers who do not feel well or are sick to seek advice from the doctor of medicine prior to their travel date and postpone their travel in order to not to experience any further health problems during the course of their flight. Medical Clearance shows the fitness for air travel which has to be dated within 7 days prior to departure issued by a medical doctor. Pegasus Airlines has the right to refuse to carry passengers with conditions that may worsen, or have serious consequences, during the flight. In the event passenger(s) who do not suffer from contagious disease, and cannot submit Medical Clearance shall be required to sign Indemnity Form-F-GO-025; otherwise shall be offloaded. The passenger is the sole responsible and liable for all the consequences to the medical conditions induced by air travel. If a passenger is carried whose age or mental or physical condition is such as to involve any hazard or risk to himself/herself, Pegasus Airlines shall not be liable for any illness, injury or disability, including death, attributable to such condition or for the aggravation of such condition. Pregnant Guests Our pregnant passengers are not required to submit a health report in order to travel with Pegasus Airlines. Although our pregnant passengers are welcome without a health report, we recommend that they consult a doctor about their state of health prior to travelling with the airline. In the case of single pregnancies without complications, Pegasus Airlines does not accept mothers-to-be who are more than 36 weeks pregnant. Consequently all return flights must be completed before the end of the 36th week of the pregnancy. In the case of multiple pregnancies without complications, Pegasus Airlines does not accept mothers-to-be who are more than 32 weeks pregnant. Consequently all return flights must be completed before the end of the 32nd week of the pregnancy. Pregnancy Conditions for Acceptance Restrictions Single pregnancies without complications. Multiple pregnancies without complications. Pregnancies complications. with No Health Report is required up to the end of the 36th week of pregnancy No Health Report is required up to the end of the 32nd week of pregnancy. Travel by plane will not be permitted from the end of the 36th week of pregnancy until the end of the first 48 hours after the birth. Travel by plane will not be permitted from the end of the 32nd week of pregnancy until the end of the first 48 hours after the birth. * We recommend obtaining a Medical Report. Passenger Suitability for Travel Refusal of Transportation due to the Health Conditions *Transportation, under any circumstances, will not be provided to a person who: will need medical care or will be dependent on specific medical equipment during the flight, passenger has to use medical instruments, apparatus, treatment or systems which work by compressed/pressured air, electricity or pneumatically are strictly forbidden to be operated on board on the aircraft, is endure(d)/suffered Asthma attack or acute respitory problems just before the flight at the airport. has contagious / infectious diseases during infective stage of illness unless submitting the medical clearance display behavior that could potentially influence the comfort and well-being of the other passengers and/or the crew, or that could present a risk to the safety or punctuality of the flight due to illness or a physical condition and whose appearance would be offensive to fellow passengers, (pose a direct threat to the health or safety of other passengers, their property, the aircraft or crew that cannot be eliminated by providing additional aid or services or by other means because of his physical or medical condition), has such a degree of physical infirmity that the trip would likely result in complications (e.g. diversion) or death.

23 causes disturbance and jeopardize flight safety, needs personal care during the flight (during meals, visiting the toilet, etc.) and will be travelling without a companion, (requires individual nursing or care during the flight, if not accompanied by a suitable escort), cannot use the airplane seats in a normal, upright position. is expectant mothers whose length of pregnancy exceeds 36 weeks to travel for single uncomplicated pregnancy. is the expectant mothers whose length of pregnancy exceeds 32 weeks to travel for multiple uncomplicated pregnancy. is new mother and baby within first 48 hours of giving birth. have been fitted with a plaster cast we restrict flying for the first 24 hours if they have a flight of two hours or less. have been fitted with a plaster cast we restrict flying for the first 48 hours if they have a flight longer than two hours, fails or refuses to submit themselves to the specific conditions of carriage required by Pegasus Airlines regulations. Refusal of Transportation due to the Safety and Security Reason Pegasus Airlines shall refuse to carry any person, when in the exercise of reasonable discretion that: a) such action is necessary in the interest of safety and security of the aircraft, b) such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over; c) the conduct, age or mental or physical state of the person is such as to: require special assistance of Pegasus Airlines which cannot be provided by reasonable means. cause discomfort or make him or her objectionable to other passengers involve any hazard or risk to himself or herself or to other persons or to property; d) the person(s) seem to be drunken or intoxicated; or person's mental or physical state or attitude, behaviour or demeanour, including person's impairment from alcohol or drugs, presents a hazard or risk to the passengers, to crew, or to property; e) the person presenting the ticket cannot prove that he or she is the person named in the ticket, (Pegasus Airlines reserves the right to retain such ticket); f) the ticket presented by the person: has been acquired unlawfully or has been purchased from an entity other than the issuing Pegasus Airlines or its authorized agent has been reported lost or stolen is a counterfeit/forged ticket any flight coupon has been altered by anyone other than Pegasus Airlines or its authorized agent, or has been mutilated, (Pegasus Airlines reserves the right to retain such ticket); g) the person does not appear to be properly documented, (passport, visa, etc.), person does not have valid travel documents, person has poor profile for the requirements of the state of final destination and transit-transfer mid-point(s) in accordance with the concerning international legislations, h) such action is necessary because the passenger has failed to observe the instructions of Pegasus Airlines, i) the passenger has refused to submit himself to a Security check, j) the passenger fails to observe our instructions with respect to safety or security. k) person cannot prove that he/she is the person named in the Boarding Pass; Transportation of Deported and Inadmissible Passengers a.pegasus Airlines does NOT accept any deportee without escort (DEPU). 2.Escorted deportees and inadmissible passengers shall be accepted by the Pegasus Airlines for air transportation under the following conditions:

24 a.the relevant state authority which ordered the deportation (departure), not less than 24 hours before the flight departure provided the Pegasus Airlines with sufficient information regarding the deported persons (flight number, number of deportees, the reasons for deportation, the presence among the deportees of persons who were brought to criminal responsibility, the presence of sick and mentally ill passengers and the list of officials accompanying deportees); a.all the necessary documents for admission to the transportation of such persons are provided. 3.The Pegasus Airlines may refuse to transport civil or criminal deportees in accordance with these Rules if the necessary documents for transportation are not available, or if they have reason to believe that the deportees may pose threat to life and health of other passengers, or damage to the safety of the flight. Under this conditions, Pegasus Airlines may cancel the remaining unused portion of the ticket and person will not be entitled to further carriage. Pegasus Airlines shall not be liable for any consequential loss or damage alleged due to any such refusal to carry. PETS If you are planning to carry a domestic animal on the flight you must first telephone the Pegasus Call Centre and make a reservation. Only cats, dogs and birds are classed as domestic animals and may be carried in the cabin in pet carriers provided by the passengers measuring 55 x 40 x 20cm. The passenger must be able to provide the pet's health certificate, vaccination documents and ID card when requested (passengers travelling to EU countries must have a passport for the pet they are planning to carry on the flight). REGULATION (EU) No 576/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 12 June 2013 on the non-commercial movement of pet animals and repealing Regulation (EC) No 998/2003 shall be applied at the noncommercial movement of pet animals from/into/via EU Member Country. (more info at: In non-commercial travels of domestic animals that are sent from countries that are not included in Annex II to Regulation (EU) No 1219/2014, which has replaced Regulation (EU) No 557/2013, to EU Member countries, anti-rabies vaccination must be performed (for the domestic animals (dogs, cats) that are going to travel from non-eu Member countries to EU member countries). The rabies antibody titration test must be carried out and documented by an authorised/approved laboratories in accordance with Article 3 of Decision 2000/258/EC; which are listed on: not less than three months before the date of travel in case of non-commercial travels of domestic animals to EU Member States from the countries are not in Commission Implementing Regulation EU No 1219/2014 Of 13 November 2014 Amending Annex II to Implementing Regulation (Eu) No 577/2013. Providing the required documents is the responsibility of our guests to the check-in personnel. Otherwise, cats and dogs have no documents and tests or; invalid documents and tests shall not be accepted to our flights. The provisions and rules are laid down in the concerning EU Regulation, and also related State s legislation. Required provisions must be fulfilled in by our guests. Pets (cats, dogs, etc.) travelling from non-eu countries to EU countries must have an Inactive rabies vaccine and an antibody titer measurement must be taken at least 30 days after the vaccination. The date of the vaccine and its duration must be recorded on the Vaccination Card. The total weight of the pet including its carrier must not exceed 8kg. Birds may only be carried on Domestic Flights. A maximum of 2 birds (mother and fledgling), 2 dogs (mother and puppy) and 2 cats (mother and kitten) may be carried in the same carrier. The total number of pets allowed in the cabin is 3. Pegasus Airlines reserves the right to refuse to carry a domestic animal. Domestic animals must be healthy, harmless, clean and smell free. If the animal's condition appears suspicious (if it is restless, aggressive, sick, very old, too young, etc) terminal staff may refuse permission for its transportation. Regulations state that animals may not be transported until they are 3 months old any may be vaccinated for rabies. Pregnant animals may not be transported and our Airline will not accept responsibility for any domestic animal that is not accepted in another country for any reason whatsoever. Please note that the following change was announced for the non-commercial admission of live animals to the Turkish Republic of Northern Cyprus starting as of 3 August According to that; An Import License is required for non-commercial live animals carried with a passenger. For the admission of guest live animals, the Import License Application Form (PİB.01 ) must be filled in before the flight and

25 this form must be sent to the TRNC Veterinary Department together with the Heath Certificate. For further information, please visit PETC (domestic animals under 8kg) : The weight of domestic animals that are going to be transported in the cabin must not exceed a total of 8kg, including the carrier. Domestic animals which are going to be transported in the cabin may only be transported in carriers measuring 55x40x20cm which must be provided by the passenger. The total number of domestic animals that will be accepted in the cabin is 3. The United Kingdom, the United Arab Emirates and Qatar do not accept live animals from abroad. For this reason, domestic animals may not be transported on our flights to the United Kingdom, the United Arab Emirates and Qatar. Fees AVIH (domestic animals weighing more than 8kg): If the total weight of the domestic animal including its carrier exceeds 8kg it will be transported in the hold. Passengers must in all circumstances provide the carriers themselves. AVIH carriers must be of a portable size and our guests must have the carriers ready at the terminal. The bars of the carrier must not be too wide. A maximum of 4 AVIH animals will be accepted on each flight. AVIH animals may be transported on all domestic flights and flights to the Turkish Republic of Northern Cyprus. AVIH animals will not be accepted on international airbus flights. The animal must be healthy, harmless, clean and smell free. Independently of whether or not the passenger has excess baggage the fees below will be payable for transportation of domestic animals. The United Kingdom, the United Arab Emirates and Qatar do not accept live animals from abroad. For this reason, domestic animals may not be transported on our flights to the United Kingdom, the United Arab Emirates and Qatar. As of 3 June 2013 AVIH animals may no longer be carried on our flights from Cologne. In addition to all the documents required for the transportation of AVIH animals, on international flights departing from Antalya and Gazipaşa passengers must also provide a Veterinary Health Certificate from the Antalya Directorate of Food, Agriculture and Livestock, otherwise, permission to fly will be refused. Fees PROHIBITED DOGS:American Pit Bull, Fila Brasileiros, Japanese Tosa, Pit Bull Terrier, Togo Argentinos, American Staffordshire Terrier, Presa Canario, Chow Chow, Rottweiler, Doberman Mastiff Bulldog, Caucasian Breeds, Mastino Napoletano, Boxer. Note: Kangal dogs (Anatolian sheep dogs) may only be transported up to the age of 6 months. Click here to see the kennels which transported in the hold of aircrafts for live animals. Additional Seat Our guests may request an additional seat for their comfort (due to reasons such as health conditions), and also they may carry their valuable or fragile items, musical instruments and diplomatic baggage on board within the terms of our airlines. a. Additional seat cannot be allocated for baggage items such as clothes, food etc. b. Additional seat can be allocated only for one item This type of luggage has to be accompanied by a passenger, and reservation and payment is required for this additional seat. c. Valuable or fragile items, musical instruments or diplomatic baggage have to be accompanied by a passenger. d. Maximum weight is 75 kg for such items.

26 e. Additional seat has to be booked and paid for at the time of passenger's booking. For additional seat, please contact Pegasus Call Centre and make the request. Terms and Conditions Of Carriage -Notification of Responsibility In accordance with Turkish Civil Aviation Law number 2920 dated October 14 th 1983, this agreement is bound to the regulations and limitations stated in the Lahey Protocol of September 28 th 1955, which was signed as a result of the amalgamation of several regulations pertaining to international air carriage of the Warsaw Convention which was signed on October 12 th 1929 in Warsaw. This convention and protocol regulates and in many situations, limits, the carrier's responsibility in the event of the death or injury of a passenger, or lost or damaged baggage. As long as a higher value has not been notified previously, or any additional costs paid, lost baggage (15 KG for domestic flights and 20 KG for International flights) is the responsibility of the carrier, who will pay compensation which is limited to $ 20 per kilo. 1. Rules and regulations that absolve or limit the carrier's responsibility are also to be applied in favor of the carrier's agencies, personnel and representatives. 2. The carrier agreement is subject to the general conditions of carriage as laid out in law no and International Agreements attributed to the law, the regulations of this ticket, and the applicable fare tariffs. 3. The carrier's agencies, personnel and representatives have not been authorized to alter or remove any of these clauses. 4. The carrier undertakes the responsibility to carry passengers and baggage punctually. The carrier may change the destination shown on the ticket; the times depicted in the tariff or elsewhere, or may use different carriers or airplanes if unforeseen circumstance arise or in situations where the carrier is not liable. If the situation permits then the carrier will give prior notice. 5. The carrier reserves the right to refuse to carry any person who is known to have obtained a ticket by violating the carrier's tariff or regulations. 6. Tickets are valid for one year from the date of the first flight. Any fare increases that occur until the date of departure will not be reflected once the ticket has been paid for. Changes in taxes or costs can be either charged or reimbursed to the passenger. 7. Registered baggage will be delivered to the person with the baggage coupon and baggage claim coupon. Passengers must inform the carrier of any damage caused to baggage during transportation. The notice must be given in writing as soon as the damage is seen. Should the baggage be delayed then the notice must be given to the carrier in writing either immediately or within the time frame specified by the relevant Law. Warning To receive your boarding card, please arrive at the check-in desk at the Airport with a valid form of identification bearing a photograph (passport, drivers license or marriage certificate). You will not be accepted on the flight in the event of failure to comply with any of the above. Please complete all ticket and baggage procedures 30 minutes before the scheduled departure time for domestic flights, and 40 minutes for international flights and flights to Cyprus. Otherwise you will forfeit your rights to your Ticket. The cost of a journey may include aviation tax or taxes imposed by the government. These fees and taxes can represent an important part of the cost of air travel and just as they can be included in the cost, they can also be shown in the tax section of the passenger travel document. You may be requested to pay unpaid taxes or Other Fees separately. For Your Own Safety Pack your baggage yourselves or supervise all baggage preparations. Please open and check all sealed packages, boxes and packaging before placing it in your baggage. Under no circumstance should you accept a package from a stranger to be taken and given to somebody else. Regulation 889/02 Air carrier liability for passengers and their baggage

27 This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention. Compensation in the case of death or injury There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs* (approximately EUR 123,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. Advance payments If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs* (approximately EUR 20,000). Passenger delays In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs* (approximately EUR 5,100). Baggage delays In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs* (approximately EUR 1,230). Destruction, loss or damage to baggage The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs* (approximately EUR 1,230). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. Higher limits for baggage A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. Complaints on baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger s disposal. Liability of contracting and actual carriers If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier. Time limit for action Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Basis for the information The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States. * "SDR" shall mean a special drawing right as defined by the International Monetary Fund. Disclaimer This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

28 Pegasus Plus General Terms & Conditions Pegasus Plus is an individual loyalty programme for earning points from Pegasus flights and additional services. Membership Conditions Application for membership of Pegasus Plus is open to real persons over the age of 18. Pegasus Plus members can add children under the age of 18 to their own membership account as affiliate members. Membership Evaluation and Becoming a Member If you wish to become a Pegasus Plus member you may apply to do so by completing the online form on the Pegasus website, on the mobile internet website or on mobile applications, by sending an SMS from your mobile telephone, by completing an online membership form during membership campaigns carried out by direct marketing, or by accepting these General Terms and Conditions at agencies and sales offices. Only citizens of the Turkish Republic with a mobile telephone registered in Turkey may apply by text message. Members that have completed their mandatory details may activate their membership by confirming the activation message they receive by SMS if their mobile telephone number is with an operator registered in Turkey, or by e mail if it is not. In SMS applications applicants must send their FULL NAME and TURKISH REPUBLIC ID NumberTo 7737, leaving a space between each word. For SMS applications to be considered, the mandatory information must be shared by the member within 1 month with Pegasus via the Pegasus website or the call centre. Membership is activated once the mandatory information has been shared and the membership period has been completed. Applicants may earn points from flights they have taken within the period during which they have not completed the mandatory details, but they may not redeem them. In order to be able to redeem points, membership application must have been completed. Once the application form has been completed, the applicant shall be assumed to have read and accepted the Pegasus Plus General Terms and Conditions, without the need for the applicant s original signature, Applicants Individuality In the event that the same person makes more than one membership application in his/her own name, the said person may apply to combine his/her membership. The applicant s telephone number is his/her membership number. One mobile telephone number can only be one membership number. Pegasus may, without authorisation from the member, combine the membership accounts of Pegasus Kart, Cepfly, Pegasus Plus and similar membership accounts when it has established that they all belong to the same person. When affiliate members under the age of 18, turn 18, the system automatically converts them into fully fledged members and opens a membership account for them. For these members to be able to redeem their points they must complete their membership details. Registration Validity Pegasus has exclusive authority to control the Pegasus Plus Accounts, to calculate any registered Flight Points, to prepare reward details and to award rewards. In the event of any disputes the Pegasus records shall apply. Calculation of Flight Points a) Earning Points The number of points added to a member s points account is determined by the programme conditions at the time when the points were earned. Pegasus has full power of disposition over these conditions and the conditions for earning and redeeming points may be unilaterally changed by Pegasus at any time. When calculating Flight Points, Flight Points earned from Pegasus scheduled domestic or international flights shall apply. 2% of the cost of Pegasus flight tickets, including all taxes, charges, etc. paid by the member to Pegasus, shall be awarded in the form of Flight Points. 1 flight point is worth 1 TL. Services for which points can be earned, excluding plane tickets, are as follows: Seat Selection Payment for excess baggage Payment for extending your booking (the don t miss this price option) Pre-ordered meals

29 Transportation of sports equipment Transportation of pets When members use services excluding flight tickets, providing that the flight has taken place and the passenger was physically present on the flight, they will earn 2% of the price paid for the said service or services in flight points. Conditions for earning points are stated below: Flight Points may be earned for Pegasus scheduled domestic or international flights. Flight Points may not be earned for flights with a Pegasus flight number but which are with a different airline. In order to be eligible for earning Flight Points the member must have been physically present on his/her flight. Once check-in has been carried out, the only way in which points cannot be earned is that if the flight does not take place. Points cannot be earned if the member returns his/her ticket. If the member changes his/her ticket, Flight Points may only be calculated according to the price of the new ticket. Any Flight Points earned shall be added to the flight account, maximum of 72 hours after the flight has taken place. Pegasus Plus members can earn backdated points up to 180 days before their membership is activated, by providing the booking code (PNR) of flights that have already taken place and their membership details. Backdated point transactions can be carried out by dialling the Pegasus call centre or clicking on Pegasus Plus membership on the Pegasus website. When a person under the age of 18 is an affiliate member of an actual member, any points s/he earns are awarded to the actual member, who may redeem them. Within the scope of any agreements that Pegasus may make with various organisations, when members benefit from purchases made by those organisations or from their services, they may earn points, on condition that they remain subject to the terms of the Pegasus Plus programme. In the same way as Pegasus accepts no liability for these programmes failing to honour their programme commitments and acting in breach of their agreements, Pegasus does not accept liability towards members for any damages that may arise as a consequence. Pegasus Plus Card and other loyalty programmes, in addition to Pegasus Plus, shall continue to award points in accordance with the general terms and conditions of the relevant programmes. In the event that Pegasus, either of its own accord, or at the member s request, combines a member s multiple memberships, all points will accumulate in the same pool. Any flight points earned shall accumulate in TL. For purchases made with different currencies, points shall be calculated on the basis of the exchange rates on the day that additional services, excluding tickets or flight tickets, were purchased. Currency conversion is carried out according to Pegasus General Rules. Pegasus has full power of disposition over the conditions of calculating flight points and may, at any time, without notification, unilaterally change the conditions for earning and redeeming points. b) Redeeming Points Points may only be redeemed on the purchase of tickets and services made on the Pegasus website and through Pegasus call centre. In the event that a member has made a booking for a flight or service without clearly stating its characteristics, Pegasus may deny the right to redeem the points. Points are redeemed in the order in which they are earned. The points that have been earned first are redeemed first. To redeem points, flight points to the value of a minimum of 5 currency units must be used as the equivalent of currency spent in a single transaction. For example, a minimum of flight points worth 5 TL in a purchase made in TL, or of 5 Euro in a purchase made in Euro, is required in order to redeem points. There is no quota limit for the points a member has earned. Provided there are seats available on the plane, members are entitled to redeem their points in order to purchase plane tickets to Pegasus destinations and additional services on the flight. Points may be redeemed for the following services in addition to flights : Seat Selection Excess baggage payment Payment for extending your booking (the don t miss this price option) Pre-ordered meals Transportation of sports equipment

30 Transportation of pets Excepting purchases made in TL, the value of accumulated points is calculated on the basis of the exchange rate on the day on which the ticket or additional service was purchased. For currency conversion Pegasus General Terms apply. Pegasus has full power of disposition over the conditions for calculating flight points and the conditions for earning and redeeming points may be unilaterally changed by Pegasus at any time. Furthermore, Pegasus reserves the right to exclude certain prices, payment and/or passenger categories from the programme either partially or totally, provided they have notified members previously. Addition of Flight Points to the Membership Account Every member has a personal Pegasus Plus membership account where any Flight Points s/he has earned are added. Flight Points may not be transferred to third parties or to other members. They may not be combined with the Flight Points of other Pegasus Plus members in order to benefit from a single advantage. Flight Points may only be redeemed as stated here; they may not be converted into cash, nor be exchanged for cash equivalents. Pegasus reserves all rights in determining the conditions of use for Flight Points. Within the scope of the Pegasus Plus programme, points for activities that are carried out with companies which Pegasus has agreements with are added to the member s account from the date of the agreement, but Flight Points may not be earned for transactions carried out prior to the date of the members agreement. Publicity campaigns are advertised on the Pegasus website. Members are responsible for following these advertising campaigns. Pegasus Plus members may check their points balance by entering the Pegasus Plus membership section of the Pegasus website, or by dialling the Pegasus Call Centre. Validity Period of Flight Points Flight Points may be earned throughout the year. Flight Points expire 2 calendar years after they have were earned (i.e. following the flight for which they were acquired). For example, points earned in January 2013 expire at the end of Pegasus Plus members may check their points validity period by entering the Pegasus Plus membership section of the Pegasus website, or by dialling the Pegasus Call Centre. Pegasus cannot guarantee that a member shall be able to travel on the date and route of his/her choice in any given period. Flights which are purchased with Flight Points that are near their expiry date must be confirmed before the Points have expired; it is not enough to simply reserve the flight. Flight Points that have expired, cease to be valid and the member is not entitled to any rights or compensation from Pegasus with regard to the said Points. Evaluation of Complaints and Modification of Records In the event that, for any reason, Flight Points earned for flights or any other service are not automatically added to the member s membership account, the member is entitled to demand that the amount corresponding to the flight and service in question be added to his/her account within the 6 months subsequent to the flight, provided that s/he is able to provide proof of the purchase (in the form of a flight ticket and boarding pass). The validity of requests for back payments concerning earning of Flight Points that are not made within 6 months of the flight, service or similar activity for which Flight Points were earned, expires and the member relinquishes all rights to demand unallocated Flight Points. Pegasus is the sole authority with regard to any appeals over the member s Flight Point balance and the evaluation of any appeals concerning programme participation and whether or not points have been earned, and reserves the right to carry out any necessary modifications in the event that it transpires that Flight Points have been mistakenly transferred to a member s account. Personal Security Password Each Pegasus Plus member shall have a membership number and password to use when carrying out transactions. The Pegasus Plus membership number is the member s mobile telephone number. A transaction carried out with the correct password and membership number is considered to have been carried out by the member. For this reason, in order to protect the security of their account and prevent it being used for dishonest ends, members must not disclose their passwords to third parties. The membership password shall only be used by Pegasus at the request of the member and may only be disclosed to the member. Pegasus may not be held in any way liable for use by any persons other than the member. The member is liable to inform Pegasus at the earliest opportunity of any inappropriate use of his/her membership number and password, or of any suspicion that it has become known to an unauthorised person. Other Provisions

31 a) Applying Legislation Local laws in certain countries may impose limits on the General Terms and Conditions of the Pegasus Plus Programme. Pegasus is entitled to take the necessary measures in order to comply with these limitations. Regardless of the form these limitations may take, members are not entitled to claim any rights, compensation or make any similar demands from Pegasus. b) Inappropriate Use Pegasus reserves the right to exercise every legal right against any person or persons who violate the Pegasus Plus Membership General Terms and Conditions, who use their rewards or flight points inappropriately, or who seek to attain advantages by providing incorrect information. In this event the persons concerned may be stripped of their Pegasus Plus membership and any Flight Points and/or rewards they may have accumulated until that date maybe considered invalid. Any rewards that are unlawful or that have been attained by means other than those stated in the General terms and Conditions cannot be accepted. c) Limitation of Liability Provided that it gives reasonable advance notification, Pegasus reserves the right to partially or completely change the Pegasus Plus Programme and /or its collaboration with companies within the scope of the programme at all times, without having any kind of liability. Pegasus does not guarantee that the advantages it offers within the framework of the Pegasus Plus Programme shall be valid permanently, or that the amount stated in this text shall always be worth the same number of Flight Points, or that the member shall necessarily be able to use the advantages on the flight of his/her choice. All power of disposition over the Pegasus Plus programme belongs exclusively to Pegasus. In the event that Pegasus does not use any one of the rights to which it is entitled within the framework of this programme, or does not ask the member to comply with any one of the conditions of the Programme, or if it confers periodic additional advantages on the member by delaying exercising its Programme rights, or by carrying out practices which go against the principles of the Programme, this shall not in any way signify that Pegasus is renouncing its power of disposition, or that the member has been released from complying with any of the conditions, either partially or completely, or that the member is being given any additional rights, and this shall not be assumed to set a precedent. The provisions concerning limited liability stated in Pegasus General Conditions for Carriage of Passengers and Baggage, are also valid for Pegasus Plus Programme members. Members using Flight Points are liable for complying with all their responsibilities within the framework of the Pegasus General Conditions for Carriage of Passengers and Baggage. In the event that Pegasus violates any conditions of the Pegasus Plus programme, its liability is limited to material damage for violations which have been proven and finalised by a court verdict, Pegasus does not accept any liability for indirect loss or moral damage. d) Conditions of Communication Pegasus may publicise all notifications, promotions, advertisements and announcements concerning membership by using the contact details provided by the member. Furthermore, the member consents to allow any subsidiaries that are part of Pegasus and the Pegasus Plus Programme, to use the contact details s/he has provided in order to contact him/her and supply notification of promotions, to introduce new destinations and similar information. The information contained in the Pegasus Privacy Conditions pertaining to the sending of commercial electronic messages is also valid for the Pegasus Plus Programme, and comprises an inseparable part of the Pegasus Plus Programme s General Terms and Conditions. e) The Right to Transfer the Programme Pegasus reserves the right to sell, allow the use of, or hand over by other means, the operation of the Pegasus Plus Programme to its affiliates, its subsidiaries and other group companies or third parties and within this scope, to transfer the agreements made with the Programme Members. In the event of such an occurrence, Members shall be given reasonable prior notification. f) Taxes and Charges Pegasus is not liable for the taxes, charges and similar extra costs to which the reward vouchers earned by its members are subject to. The member who has earned the right to the reward voucher is liable for these payments. Termination of Programme Membership If any of the following conditions should arise, Pegasus has the right to immediately cancel its agreement with the member, whilst reserving all rights to sue and demand compensation, without the need for any notice of termination. In this event it shall not be liable to the member for Flight Points or any other responsibilities.

32 Violation by the Member of the Pegasus Plus General Terms and Conditions Violation by the Member of the Pegasus Terms and Conditions for Carriage of Passengers and Baggage, The Member giving Pegasus any kind of false information, When it has been determined that the Member has benefitted illegally and in breach of the Pegasus Plus General Terms and Conditions from the Pegasus Plus Programme, The existence of situations in which the member abuses Pegasus employees or other passengers either verbally or physically, molests or harasses them, acts in breach of the staff s instructions, damages the property of the aeroplane or of other passengers, or of the crew. Except for the cases listed above, in the event of suspension or invalidation of the Pegasus Plus Programme, Programme membership shall also be automatically terminated. Without the need to provide any reason, Members may terminate their membership at any time, while Pegasus may do so by giving the member in question 7 days notice. Regardless of the reason for termination of the membership, Members are not entitled, except in the cases listed in the article Validity of Flight Points in the Event of Termination of Membership, to demand any rights or make any claims from Pegasus. Validity of Flight Points in the Event of Termination of Membership In the event that Pegasus Plus membership is terminated, either by the member, or by Pegasus, subsequent to prior notification, on condition that the regulations limiting the validity of Flight Points are reserved, the points shall remain valid for 6 months from the date on which the membership comes to an end, and the member may use the Flight Points in his/her account in accordance with the General Terms and Conditions of the Pegasus Plus Programme. The Member is not entitled to claim any rights in relation to any Points which have not been redeemed 6 months after the termination date of membership. In the event that Pegasus terminates the member s membership for justified reasons, or that the Pegasus Plus Programme is suspended, the right to redeem any Flight Points the member has earned ends automatically on the day on which membership is terminated, or on which the Pegasus Plus Programme ends. Applicable Law and Jurisdiction All disputes that may arise in relation with the Pegasus Conditions of Privacy are subject to the laws of the Republic of Turkey and shall be settled by the courts of Istanbul and bailiff s offices, which are authorised to deal with the said disputes. Notice to passengers flying to Schengen Area countries With the entry into force of EU Regulation No.610/2013, the Article 5 of the Regulation No.562/2006 which regulates the entry of 3rd countries' citizens into the EU region. Travel document of the citizens -who intend to stay for short periods- of the countries which are not EU members should satisfy the following criteria: Its validity must extend at least three months after the intended date of departure from the territory of the Member States. It must have been issued within the previous 10 years. Border Control services will apply fines if the travel document does not fulfill these two criteria; therefore if a passenger's travel document does not fulfill these criteria, he/she will not be accepted to the flight. All passengers flying to Germany, who are 10 years old or older have to sign the ""Passport Holder's Signature"" section. Otherwise, they may not be accepted to the flight.