Our change management approach is one reason why Konica Minolta is chosen to create enterprise print strategies, manage deployment of our recommended

Transcription

1 Our change management approach is one reason why Konica Minolta is chosen to create enterprise print strategies, manage deployment of our recommended solutions, and provide the means to a sustainable print strategy on an ongoing basis. Working together with our clients to control their print-related costs, we transition their current state to a desired future state. At Konica Minolta we offer a fully customized solution tailored to your needs, saving you money today while providing continuous value to your organization in the future.

2 Do you know how much you spend on print? Technologies have advanced. Needs have changed. But chances are, your printing environment is a patchwork of printing and imaging devices that don t work together and aren t utilized, managed or serviced to keep up with today s business world. Ask yourself these questions: Do you have an efficient printing environment? Many older printers do not meet today s energy star guidelines, so they use more power to operate and generate higher running costs and recycling toner cartridges and old equipment should be simple. Is your print infrastructure up to date? Instead of a mix of printers and MFPs being purchased randomly, you need a strategic and flexible design that changes with your business needs. The reality is, maintaining an accurate equipment inventory is a challenge! Could you be more productive? Equipment that doesn t get the job done can keep your staff from obtaining the performance they require leading to lower productivity levels. Are your print devices properly maintained? Devices acquired at various times from multiple sources can lead to ongoing service and maintenance hassles: multiple support agreements multiple processes to place service calls IT resources taxed with configuration and network updates valuable real estate used to inventory supplies from various manufacturers Are your devices managed seamlessly? Roughly 40% of all IT help desk calls are related to print, caused by management issues with non-networked devices, poor usage control, inefficient ordering of supplies and errors that aren t accurately diagnosed or reported. If these problems sound familiar, then you can certainly benefit from Konica Minolta s OPS program.

3 What is OPS? Optimized Print Services (OPS) allows you to gain knowledge about your investment and maximize your environment by actively managing output assets throughout their life cycle and ensuring their optimal utilization. We have the necessary processes, programs, and resources within our Enterprise Solutions division to optimize and benchmark our clients print and document management environment. We use well documented methodologies that enable us to deliver optimal results on time and on budget. OPS provides you with a single point of contact, assuming responsibility for the day-to-day management of your output fleet, ensuring higher availability of your print assets, fewer disruptions, faster problem resolution, and increased productivity. The OPS Program Intelligent Right-Sizing An OPS engagement begins with capturing the current state of your output environment and mapping it to an optimal future state, which is then customized to your business needs in partnership with your organization s commitment to change. By clearly understanding your current print infrastructure, and determining the impact of new technology - while utilizing existing infrastructure whenever possible - our Enterprise Solutions team creates a balanced and effective strategy. We help you identify and understand output-related issues within your environment, then provide solutions to assist you in improving your business and operational performance. OPS can make all the difference!

4 IDENTIFY We begin with Professional Services to analyze and deliver sustainable solutions that provide optimal device deployment and network infrastructure improvements. The value achieved through deploying recommendations from our print assessment is directly related to the change your organization is willing to undertake. In order to capture an optimal deployment strategy, an important first step is to conduct an internal executive review of the organization s willingness to proceed with print optimization. This includes an evaluation of the organizational tolerance to change, financial goals, priorities and conditions of the current environment related to the balance that is required, in order for a successful partnership. Three levels of on-site assessment that are offered: Needs Assessment (NA) a sample assessment of identified departments or floors that focuses on outputrelated issues and identifies opportunities for improvement within your environment, by addressing business issues with recommendations and the next steps to improve your environment. Enterprise Office Assessment (EOA) a complete enterprise level assessment targeted at device-centric issues: technology selection, placement, usage, service, and support. The EOA provides a comprehensive analysis of all areas within your office print environment, resulting in a document that describes the current state and recommends an optimal future state. This becomes the basis for an output strategy for optimizing your use of office print technologies. Document Workflow Assessment (DWA) geared towards document production and workflow processes, and the adoption of industry-leading benchmarks. The DWA leverages our solutions expertise to deliver incremental document process improvements. Upon completion, you will receive a proposal with recommendations for workflow improvements, and a formal business case that includes a financial analysis of the current versus recommended future state environment.

5 DEPLOY Konica Minolta's Enterprise Solutions team has a wealth of expertise and resources to implement your customized recommendations with a comprehensive planning methodology, including: Project Management in accordance with Project Management Institution (PMI) Standards to ensure success and contain costs, with tools such as customized SharePoint sites designed for collaboration among geographically dispersed teams, and knowledge capture for continuous standards improvement. Our Project Management Professionals' expertise ensures projects come in on time and on budget, providing one point of accountability and a streamlined communication process. Software Integration to implement workflow and document management solutions that enhance the smooth flow of information throughout your organization. Equipment Installation and configuration of your new fleet takes user requirements and preferences into account, ensuring user acceptance and a seamless transition. Fleet Management Tools to proactively manage your output environment, including tracking all devices for expedient support. User training for a thorough understanding of the value of the new technology that supports change management and user acceptance, ultimately anchoring the new cultural approaches. As your partner, Konica Minolta will deliver true optimization of your output environment, with uncompromised value.

6 MANAGE With your optimal output environment in place, OPS will provide expert resources and experience, and distributed printing knowledge to solve your business challenges in managing dynamic, multi-dimensional, multivendor environments to ensure operational effectiveness of devices and improve end-user productivity. Automated Supply Fulfillment deals with the familiar problems of supplies not being available when you need them, or taking up valuable floor space. Automated supply fulfillment ensures that you have supplies exactly when you need them by providing delivery of all printer consumables directly to your business location. Value: improved productivity and lower costs. Proactive Maintenance enables problems to be anticipated and prevented before they occur with automated notifications directly from devices. Proactive maintenance improves accurate diagnosis and eliminates repeat service calls, avoiding higher cost-per-call service and reduced IT help desk calls. Value: greater return on printer investments and IT staff availability for your strategic initiatives. Streamlined Billing combines the accounts payable process into one contract, by creating one source for all consumables, support and service, with one affordable, monthly payment. Value: proactively budget for printing expenses and view total printing costs.

7 Workflow Improvements enable you to automate your business process, ensuring that tasks are planned, reviewed and approved according to your company policies and procedures. Value: improve quality standards and decrease time wasted on administrative tasks. allows you to track and monitor all assets in your fleet via a web-based management tool that also provides access to Konica Minolta s customer support center. Value: real-time knowledge of your output assets enables effective decisions towards even higher gains in cost efficiencies and operational performance. Konica Minolta s Recycling Program is one component of our broad and deep commitment to environmental conscientiousness. We are committed to protecting the environment and dedicated to recycling 100% of cartridges collected, with no cartridge materials entering landfills. OPS makes cartridge return easy, provides a central collection centre for laser cartridges, and utilizes the most advanced recycling programs, and easy return solutions. Moreover, Konica Minolta s latest production process for MFP and printer toner reduces CO 2, NOx and SOx emissions, which contribute to global warming and acid rain, up to 40%*. Value: peace of mind, knowing that your increased efficiencies and reduced costs are also reducing your carbon footprint! * Applicable to Konica Minolta MFP and Printers only. IDC conducted a recent study that confirmed considerable cost savings to organizations that effectively utilized managed print services through a program like Konica Minolta's OPS. You could expect to experience savings that approach: 23% average overall cost savings 40% reduction in IT help desk calls 25% cost reduction in consumables 20% cost reduction in unscheduled maintenance 10% cost reduction in installation and upgrades 5% cost reduction in acquisition

8 Can you afford not to contact Konica Minolta today? For more information, visit us at or call MYOPS KONICA MINOLTA BUSINESS SOLUTIONS (CANADA) LTD. 369 Britannia Road East Mississauga, ON L4Z 2H KONICA MINOLTA BUSINESS SOLUTIONS (CANADA) LTD. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Konica Minolta and The essentials of imaging are trademarks of KONICA MINOLTA HOLDINGS, INC. bizhub, Data Administrator, Emperon, PageScope and Workware are trademarks of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Simitri is registered trademark of KONICA MINOLTA BUSINESS SOLUTIONS. All other brands and product names are registered trademarks or trademarks of their respective owners.