Where can I go for free advice in Lewisham?

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1 Hubs and advice agencies Disability Coalition (Deptford) Evelyn 190 Centre Refugee and Migrant Network 170 Community Project New Cross Hub Where can I go for free advice in? Carers Hub AgeUK Multi-lingual Advice Service Catford CAB Disability Coalition Downham Hub Sydenham CAB Disability Coalition (Downham)

2 Advice and Information Hubs in If you need help with online advice or benefit claims, or are not sure where to go for advice, visit one of our three hubs. The hubs all provide a drop-in service. Drop-in times and contact details are listed on pages 4 and 5. Advice and Information Hubs and what they can help you with Online advice Online benefits claims Blue badges and travel passes Finding the right advice agency Carers Downham Hub 170 Community Hub Project Hub Advice agencies in Contact details and opening hours for advice agencies are listed on pages Advice agencies and what they offer 170 AgeUK Carers Evelyn 190 Community and Centre Citizens Disability Multi-Lingual Refugee & Project Southwark Advice Coalition Advice Service Migrant Bureaux Network These advice agencies General advice For over 60s Support for Specialist and General For those with For non-english For asylum offer free, confidential and for all and their carers unpaid adult generalist advice for all disabilities, speakers seekers, non-judgemental advice residents and young advice for all families, carers, migrants and carers health problems refugees General advice Benefits advice Debt advice Employment advice Housing advice Immigration advice Consumer advice Health Family and relationship advice Other advice Community care Social care Education Travel Local services National Debt Helpline: Shelter (housing advice): National Consumer Helpline: Business Debtline:

3 Carers Advice and Information Hub Downham Advice and Information Hub 170 Community Project Advice and Information Hub At the hubs we can help you to find online advice and information. We can also help you to make online benefit claims and applications for blue badges and travel passes. At the hubs we can also help you if you are not sure where to go for advice or what kind of advice you need. Contact details and drop-in times are shown here. Carers Centre, Waldram Place, London SE23 2LB Drop-in service only; no telephone or advice. Anyone living in. Support with accessing advice and information including welfare benefit, housing, debt, mental health and consumer advice. Interpretation service: Speakers of some other languages may be available. Drop-in opening times: Friday 10am 12.30pm, 1.30pm 3.30pm Please just drop in. Appointments can be arranged. Downham Health and Leisure Centre, 7 9 Moorside Road, Bromley, Kent BR1 5EP Drop-in service only; no telephone or advice. Anyone living in. Support with accessing advice and information including welfare benefit, housing, debt, mental health and consumer advice. Interpretation service: Speakers of some other languages may be available. Drop-in opening times: Tuesday 1pm 4pm Thursday 10am 1pm Please just drop in. Appointments can be arranged. 49A Hatfield Close, New Cross, London SE14 5DW Drop-in service only; no telephone or advice. Anyone living in. Support with accessing advice and information including welfare benefit, housing, debt, mental health and consumer advice. Interpretation service: Speakers of some other languages may be available. Open access job search: Monday, Tuesday 1.30pm 3.30pm Wednesday 1pm 5pm Drop-in opening times: Friday 10am 12noon, 1pm 3pm Please just drop in. Appointments can be arranged. 5 6

4 There are eight advice agencies in. These pages list contact details and information on the kind of advice they offer. 170 Community Project 170 New Cross Road, London SE14 5AA Telephone: No advice service. Website: People who work and live in. We offer general, benefits, debt, employment, housing, immigration and consumer advice. We also offer casework in welfare benefits and housing. Drop-in: Monday, Wednesday, Friday 9.30am 12noon Spaces are limited arrive early to avoid disappointment. Appointments: Appointments can be arranged at various times. You can drop in to book an appointment or telephone Outreach sessions: Deptford Lounge Tuesday 10am 12 noon AgeUK and Southwark 10 Catford Broadway, London SE6 4SP Telephone: Website: People over 60 and their carers who live in. Welfare benefits, housing, community care, transport/travel, consumer issues and local services. Reception: For general enquiries about Age UK services or to cancel appointments: Monday Friday 10am 1pm Please call Telephone advice: Monday Friday 10am 1pm Please call Drop-in sessions: Monday, Wednesday, Friday 10am 12noon Outreach sessions: Deptford Library First and third Wednesday of each month. Carers Carers Centre, Waldram Place, Forest Hill, London SE23 2LB Telephone: Website: Unpaid carers of any age who support, practically or emotionally, a parent, child, partner, other relative or friend who has long term mental or physical illness, disability or learning disability within the London Borough of. Welfare benefits, health and social care, housing advice. Counselling, respite, workshops, specialist support for carers of people with dementia and mental health problems, parent carers, older carers, male carers, relaxation days. Young carer support, drop-ins, activities, homework club. We operate on an appointment only basis. Please book an appointment first by dropping in or telephone Monday 9.30am 8.30pm Tuesday 9.30am 6pm* Wednesday 9.30am 4.30pm Thursday 9.30am 6pm* Friday 9.30am 4.30pm *closing at 4.30 during school holidays Outreach sessions: Various outreach activities around the borough no specific times available. 7 8

5 Evelyn 190 Centre Citizens Advice Bureaux 190 Evelyn Street, Deptford, London SE8 5DB Telephone: advice: Website: Residents of. Welfare benefit, employment, housing, debt advice and liability management, general advice, appeals and representation. We operate on an appointment-only basis. So, if you would like to use any of our services, kindly book an appointment first by phone. To book an appointment please call: Monday, Tuesday, Wednesday 9.30am 12.30pm, 1.30pm 5pm Friday 9am 2.30pm Sydenham CAB Kirkdale, Sydenham, London SE26 4QD Website: People who live, work or study in the London Borough of. Welfare benefits, debt, employment, housing, immigration and other generalist advice. Drop-in Gateway Assessment: Monday 10am 12noon Wednesday 2pm 4pm Telephone Gateway Assessment: Tuesday 2pm 4pm Friday 10am 12noon Telephone: Appointments: Booked via Gateway and Telephone Gateway Assessments and held throughout the week. Reception counter service for leaflets and signposting only: Monday, Tuesday, Thursday 10am 1pm, 2pm 4pm Wednesday 2pm 7pm Friday 10am 1pm Catford CAB 120 Rushey Green, Catford, London SE6 4HQ Website: People who live, work or study in the London borough of. Welfare benefits, debt, employment housing, immigration and other generalist advice. Drop-in Gateway Assessment: Tuesday 10am 12noon Friday 10am 12 noon Telephone Gateway Assessment: Wednesday 2pm 4pm Thursday 2pm 4pm Telephone: Appointments: Booked via Gateway and Telephone Gateway Assessments and held throughout the week. Reception counter service for leaflets and signposting only Monday, Tuesday, Wednesday, Friday 10am 1pm, 2pm 4pm Thursday 2pm 5pm Other services Generalist and debt advice provided through a number of GP surgeries in, and in partnership with London and Quadrant and Phoenix Housing Associations and as part of the London wide Capitalise debt project. Specialist services Immigration advice outreach In partnership with Southwark Law Centre Housing advice outreach In partnership with Shelter Money Advice Service Telephone debt advice Monday, Wednesday 10am 12noon Telephone:

6 Disability Coalition 2 Catford Broadway, London SE6 4SP Telephone number: address: info@ldcadvice.co.uk Website: People with disabilities or long term health conditions, their carers and families who live, work or study in. Area of advice: Specialist welfare benefit and general advice on housing and debt, welfare benefits appeals and representation at tribunal. Drop-in: Thursday 10am 1pm for welfare benefit appeals enquiries Thursday 2pm 4pm for general enquiries Monday, Tuesday, Wednesday. You can drop in to book an appointment or telephone Deptford drop-in: Tuesday 11am 1pm 2000 Community Action Centre, 199 Grove Street, London SE8 3PG (off Evelyn Street) Downham drop in: Thursday 10.30am 12.30pm Community Centre in Wesley Halls, 2 Shroffold Road, Bromley, Kent BR1 5EL (off Downham Way) Multi-Lingual Advice Service 2 Catford Broadway, London SE6 4SP Telephone number: address: admin@lmlas.co.uk Website: People for whom English is not their first language who live in and the surrounding boroughs. Area of advice: Generalist advice (welfare and housing, council tax benefits, housing, debt, consumer, health and NASS), preparation and representation at welfare benefit tribunals. We are open on Monday, Tuesday and Wednesday. For further information telephone or admin@lmlas.co.uk Refugee and Migrant Network (LRMN) 1st Floor, Parker House, 144 Evelyn Street, Deptford, London SE8 5DD Telephone number: address: info@lrmn.org.uk Website: Facebook: Refugees, asylum seekers and migrant communities in the London Borough of and surrounding boroughs. Area of advice: Asylum and Immigration for refugees and asylum seekers in (OISC Level 3 immigration advice). Generalist advice, welfare benefits, homelessness, housing, debt and health advice for people in and neighbouring boroughs. We operate on an appointment-only basis. Please telephone to book an appointment. Monday, Wednesday, Thursday, Friday 10am 3pm Telephone advice: Monday Friday 9.30am 5.30pm All the advice services included in this leaflet offer free and confidential advice. You will not be judged about the problems you are facing anyone might need advice at any point during their life. Whatever your problem and whatever stage it is at, please seek advice. There is often something that can be done to help you take control of your situation. It is always best to get advice as early as possible