How To Dramatically Increase Profits Using a BDC and Call Monitoring. Revealed in Our Study of the Data Behind 29,000 Phone Calls to Auto Dealerships

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "How To Dramatically Increase Profits Using a BDC and Call Monitoring. Revealed in Our Study of the Data Behind 29,000 Phone Calls to Auto Dealerships"

Transcription

1 How To Dramatically Increase Profits Using a BDC and Call Monitoring Revealed in Our Study of the Data Behind 29,000 Phone Calls to Auto Dealerships

2 Dramatically increasing sales without directly increasing advertising costs is every dealership s dream, right? Some may see it as a pipe dream, yet for many dealerships using a call center to directly handle incoming calls and set appointments is making this dream a reality. A dedicated call center comprised of phone specialists, and complimented by a call monitoring process has improved advertising efficiency for many dealers. Listed below are some of the ways these dealers have made their dreams a reality. 4 Personally and promptly answering every call and tending directly to the caller s needs by increasing the scheduling of appointments, maximizing customer satisfaction, and minimizing revenue lost as calls go unanswered, left on hold, or sent into voice mail. 4 Successfully connecting more incoming calls with the correct dealership product information expert the first time! 4 Monitoring not only call volume, but also measuring the results generated by the call. Listening to every call to hear: Who do they ask for? Who do they get? and What happens? Effective call monitoring provides you the missing link in measuring your true ROI per ad source. 4 Successfully obtaining a higher percentage of their customer s contact information, making follow-up and future prospecting calls not only possible, but also profitable! 4 Receiving monthly performance reports, making training, coaching, and continual improvement of the team a realistic expectation! 4 Leveraging real-time call alerts received via , text, or mobile app to rescue at-risk profit opportunities and proactively eliminate problems off before they start. The bottom line is this: Taking your teams phone handling skills from average to good will create an increase of $40K+ in gross profit per 100 successfully connected true sales calls to your store. The Call Center and Call Monitoring Every item we listed above is a contributing factor in increasing your stores advertising efficiency. Basically SAVING you MONEY! Each element will be explained in detail, but first, let s define a call center. In this discussion, call center refers to a business development center (BDC). In the automotive industry, a call center (or BDC) ideally is staffed with customer service representatives (NOT salespeople!) who are responsible for managing every aspect of your callers experience from dial to smile. EVERY customer interaction is understood to have VALUE. Profit opportunities (appointments) are maximized, and the caller s perception (CSI) is optimized. Monitoring and transcribing the inbound calls to your call center (BDC) helps sharpen the team s skills, increase ROI for all departments, and helps you see your customer s voyage from a unique perspective, your caller s perspective.

3 In a recent study roughly 29,000 monitored pure sales calls from a combination of both foreign and domestic dealerships were listened to and summarized. This study revealed that the use of a call center (BDC) with call monitoring improved dealership profitability significantly. In this study, approximately 12,000 of the calls monitored were from a non-call center environment, while approximately 17,000 were from a call center environment. The results of this study are summarized below:

4 Three Takeaways 1. More Calls Are Answered Answering incoming calls promptly, handling them directing whenever possible, and effectively and efficiently aiding the caller in locating the party they are seeking is the most important part of maximizing the profit potential your phone provides. With sales representatives handling incoming calls, 53.2 percent are answered or connected successfully with the correct party. In a call center environment, 67.6 percent are connected successfully, an increase of 27.1 percent. Overall 31.2 percent of incoming calls requesting sales do not reach an agent prepared to help. In a call center environment this number drops 90.2 percent to 16.4 percent. We can t appoint callers who we can t talk to! 2. More Appointments Are Set After the proper connection of a call, the scheduling of a firm appointment and maximizing our probability of talking face-to-face with the caller is the primary goal. With sales representatives handling the calls, 29.3 percent of all sales calls end with an appointment set with the customer. With a dedicated call center, that number increases 86.7 percent to 54.7 percent! Call center agents are trained to appoint, not sell. This subtle but notable difference impacts call handling productivity dramatically. We can t appoint callers who we try to sell, our mission is to serve! 3. More Customer Information is Obtained For sales representatives handling incoming calls, 48 percent of incoming callers will provide their personal contact information (if it s asked for!). In a call center environment, that number jumps to 64.4 percent. Our consistent goal must be to provide the caller valued information or service. In order to do that, we need to make getting our clients personally in touch with our teams, voice mail and messages need to be understood as simply not acceptable when other options are available. Seek to serve, serve to please! Layer Call Monitoring for Complete Control of the Phone Handling at Your Dealership Ad tracking is very important to the health of a dealership. Spending money on an advertisement that no one looks at is like throwing money away. With properly utilized call tracking software, every ad you place should have a different trackable phone number. Only then can you measure which ads work and which ones don t. Ad tracking simply tells you who dialed the phone in response to the message you ve provided. Call monitoring tells you how much you can expect to make and whether the advertisement is worth re-investing in or expanding!

5 Monitoring each call your call center handles allows you to see what the callers are asking about, where they are being directed, and how they are being handled call by call. On top of the number of phone calls you generated from your advertising investment, you ll have the actual results of your campaign DAILY! Armed with the facts, you can determine if an ad was truly successful (Did it make the phone ring?), if your dealership staff needs training (Did we turn calls into appointments? Why or why not?), then truly fine-tune your advertising message or sales department accordingly. All of the data that is compiles as monitored calls are listened to can be summarized into a monthly productivity report. A monthly comparison of ad campaigns and their corresponding true productivity allows you to fine tune your message and the way you choose to deliver it to the buying public. Additional extracted data will allow you to strategically target the essential elements of phone handling that need added focus and improvement. Targeted training for the call handlers, management teams, and sales teams can then be developed and presented, paving your dealerships way to a cycle of continual improvement. How Do You Obtain An Increase Of Roughly $44,590 In Gross Profit Per 100 Successfully Connected Sales Calls? 4 Fifty-five of every 100 incoming calls in a call center environment end with an appointment made, while only 29 end that way for a non-call center environment. 4 Eighteen of the 45 (40%) un-appointed incoming calls get follow-up ending in appointments being set with a call center, while only 14 of the 71 (20%) un-appointed incoming calls have the same result for non-call center handled calls. 4 The average show rate for call center handled calls with confirmation is 65 percent, while the show rate for a non-call center without confirmation is 50 percent. 4 That comes out to 47 appointments that show out of 100 total incoming calls for a call center, with only 22 out of 100 for non-call center. 4 Even the closing percentage is affected by having a dedicated call center. For call center assisted, 65 percent of appointments that show end in sales, while non-call center have that same rate at 50 percent. 4 This puts the estimated units delivered per 100 incoming calls at 31 for a call center and 11 for non-call center. 4 Assuming an average front and back blended PRU of $2,240, a call center environment, mirrored with a call monitoring tool creates an approximate increase of $44,590 in gross profits per month! The chart on the next page gives the details.

6 If you would like to see better overall results in both profitability and customer satisfaction levels your current phone handling processes generate, let a dedicated team of specialists, trained to specifically handle in-bound phone calls, serve you and your callers. A call center CRC RMC will help grow your business. Join the ranks of top performing auto dealerships with call monitoring, transcription and reporting. Call and ask for Chip King or visit callrevu.com today! * All of the statistics used are from a study performed on 29,000 measured sales department calls for new, used, foreign, domestic dealerships. Approximately 12,000 of the calls monitored were from a non-call center environment, approximately 17,000 were from a call center environment.

H O W T O D R A M AT I C A L LY I N C R E A S E P R O F I T S U S I N G A B D C A N D C A L L M O N I T O R I N G

H O W T O D R A M AT I C A L LY I N C R E A S E P R O F I T S U S I N G A B D C A N D C A L L M O N I T O R I N G H O W T O D R A M AT I C A L LY I N C R E A S E P R O F I T S U S I N G A B D C A N D C A L L M O N I T O R I N G Revealed in our study of the data behind 29,000 phone calls to auto dealerships. 1954 Greenspring

More information

CUSTOMER CONTACT MANAGEMENT CENTER WWW.ELEAD-CRM.COM

CUSTOMER CONTACT MANAGEMENT CENTER WWW.ELEAD-CRM.COM CUSTOMER CONTACT MANAGEMENT CENTER WWW.ELEAD-CRM.COM About Us About Us Six of the top ten dealer groups have chosen to partner with the most intelligent and intuitive dealership software available in today

More information

Distinguished. Award-winning Products

Distinguished. Award-winning Products Distinguished Award-winning Products 30+ Years Experience 800+ Live Call Specialists World-class Client Services Award-winning Software Award-winning Virtual BDC Over 1,000 Employees Nationwide GM-Level

More information

ELEAD1ONE CRM. Live Demo Pros: Cons:

ELEAD1ONE CRM. Live Demo Pros: Cons: ELEAD1ONE CRM Live Demo Pros: Cons: Y Service CRM introduction power tool to market to customers Best in Class Call Center and Virtual BDC Clean UI to allow for greater user adoption and usage Mobile app

More information

Automotive Contact Centers. Modern Solutions For Modern Dealers. Sales Call Guide. www.myallcall.com 888.608.1681

Automotive Contact Centers. Modern Solutions For Modern Dealers. Sales Call Guide. www.myallcall.com 888.608.1681 Automotive Contact Centers Modern Solutions For Modern Dealers Sales Call Guide www.myallcall.com 888.608.1681 Phone Up Control Process Switchboard Are you shopping for a car or need help with something

More information

cprax Internet Marketing

cprax Internet Marketing cprax Internet Marketing cprax Internet Marketing (800) 937-2059 www.cprax.com Table of Contents Introduction... 3 What is Digital Marketing Exactly?... 3 7 Digital Marketing Success Strategies... 4 Top

More information

The Business Development Center

The Business Development Center The Business Development Center Managing Internet Leads in today s marketplace Three most common processes for handling leads. 1. Sales Manager reviews leads at start of each day and distributes to salespeople

More information

precheck InstaCheck Integratable Solution Customer Registration DMS Integration Credit Monitoring Digital Marketing Sales Training Credit Literacy

precheck InstaCheck Integratable Solution Customer Registration DMS Integration Credit Monitoring Digital Marketing Sales Training Credit Literacy Customer Registration Showroom Sales Service Drive Tier 3 Website 3 rd Party Leads Credit Monitoring Predictive Alert Credit Events Migration Alert DMS Integration Customer Management Prospect Management

More information

I Internet Sales Operations Self Evaluation: Each checked box = 4 points The goal is to reach 100 points

I Internet Sales Operations Self Evaluation: Each checked box = 4 points The goal is to reach 100 points I Internet Sales Operations Self Evaluation: Each checked box = 4 points The goal is to reach 100 points Name Title Date I. Vision & Goals: A successful Internet Sales operation starts with clearly defined

More information

Integrate Phone Lead Data with Your Auto Dealership CRM to Maximize Profit

Integrate Phone Lead Data with Your Auto Dealership CRM to Maximize Profit Integrate Phone Lead Data with Your Auto Dealership CRM to Maximize Profit CallRevu Call Monitoring Software Automates Lead Capture Abstract Auto dealerships that integrate call monitoring into CRM systems

More information

7 Tips for Getting Started with Automotive Behavioral Marketing

7 Tips for Getting Started with Automotive Behavioral Marketing 7 Tips for Getting Started with Automotive Behavioral Marketing With the innovation of new technology, data mining and channels available for interacting with customers and prospects, Automotive marketing

More information

Distinguished. Award-winning Products

Distinguished. Award-winning Products Distinguished Award-winning Products Dealers who want to turn their current customers into loyal, repeat business utilize GoldDigger data mining technology to target in-market opportunities with smart,

More information

Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps

Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps Easily Discover the Conversations Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps Published February 2013 www.mycallfinder.com CallFinder

More information

Best-in-class retail management solution proven to sell more cars and retain customers for life

Best-in-class retail management solution proven to sell more cars and retain customers for life Best-in-class retail management solution proven to sell more cars and retain customers for life 30+ Years Experience 500 Seat Call Center World-class Client Services Award-winning Software Over 700 Direct

More information

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance Sponsored By:

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance Sponsored By: Sponsored By: - i - 2012 DMG Consulting LLC Table of Contents Realizing the Potential of Speech Analytics... 1 Top Uses of Speech Analytics... 1 Best Practices for Getting Started... 2 Analytics-Enabled

More information

The Missing Piece of Marketing Automation: Your Phone. What matters most is the strategy and skill with which you use it.

The Missing Piece of Marketing Automation: Your Phone. What matters most is the strategy and skill with which you use it. The Missing Piece of Marketing Automation: Your Phone What matters most is the strategy and skill with which you use it. It s an ambition for businesses all over the globe: discover a way to market your

More information

CAMPAIGN COMING SOON! JULY AUGUST st Appointment Made Christmas in July

CAMPAIGN COMING SOON! JULY AUGUST st Appointment Made Christmas in July CAMPAIGN TOOL KIT BY JUNE 2016 Deliver creative, compelling, and relevant marketing campaigns each month to your current customers and prospects through voice, text, email, and mail. Leverage this turn-key,

More information

Cincom Synchrony. Cincom Synchrony. Multi-channel customer experience management SIMPLIFICATION THROUGH INNOVATION TM

Cincom Synchrony. Cincom Synchrony. Multi-channel customer experience management SIMPLIFICATION THROUGH INNOVATION TM Cincom Synchrony Cincom Synchrony Multi-channel customer experience management SIMPLIFICATION THROUGH INNOVATION TM Restore the intimacy Today s customers are more sophisticated and demanding than ever,

More information

InfoGlobalData specialise in B2B Email Lists and Email Appending Services.

InfoGlobalData specialise in B2B Email Lists and Email Appending Services. InfoGlobalData specialise in B2B Email Lists and Email Appending Services. We provide high quality mailing lists for your email marketing needs. Our data intelligence service can provide valuable insight

More information

r e y n o l d s a n d r e y n o l d s Reynolds Consulting Services

r e y n o l d s a n d r e y n o l d s Reynolds Consulting Services r e y n o l d s a n d r e y n o l d s Reynolds Consulting Services Reynolds Consulting Services Table of Contents Reynolds Consulting Services... 4 Sales and ebusiness Consulting... 6 CRM and BOC Consulting...

More information

Speech Analytics: Best Practices for Analytics- Enabled Quality Assurance. Author: DMG Consulting LLC

Speech Analytics: Best Practices for Analytics- Enabled Quality Assurance. Author: DMG Consulting LLC Speech Analytics: Best Practices for Analytics- Enabled Quality Assurance Author: DMG Consulting LLC Forward At Calabrio, we understand the questions you face when implementing speech analytics. Questions

More information

We ve assembled a quick list of bullet points which illustrate the key areas where you ll recognize a fast return on your investment:

We ve assembled a quick list of bullet points which illustrate the key areas where you ll recognize a fast return on your investment: Building great customer experiences since 1972 Coordinated Systems, Inc. 165 Burnside Avenue, East Hartford, CT 06108 USA (860)289-2151, www.csiworld.com Executive Overview: Investigating the Value in

More information

Return on Investment

Return on Investment Return on Investment Summary When you are attempting to justify the expense of investing in a quality assurance call monitoring/recording system, you must show that using the system will directly affect

More information

BETTER RELATIONSHIP SELLING

BETTER RELATIONSHIP SELLING BETTER RELATIONSHIP SELLING A Proven Formula For Acquiring and Developing Relationships with High Value Customers Three actions your company can take today to improve relationship selling performance and

More information

Unleashing the Digital Storefront:

Unleashing the Digital Storefront: Unleashing the Digital Storefront: How Acura Carland leveraged digital retailing on their website to achieve a 35% closing ratio. F or decades, Acura Carland has been a local fixture in the Duluth, Georgia

More information

CALLING FEATURE USER GUIDE

CALLING FEATURE USER GUIDE Quick Start CALLING FEATURE USER GUIDE FEATURE ACTIVATE CANCEL Call Waiting hookswitch (or flash) 3- Way Calling hookswitch (or flash) *69 Call Return (Automatic Recall) *69 *89 Cancel Call Waiting *70

More information

over-the-counter selling personal selling field selling network marketing telemarketing outbound telemarketing inbound telemarketing inside selling

over-the-counter selling personal selling field selling network marketing telemarketing outbound telemarketing inbound telemarketing inside selling personal selling over-the-counter selling field selling network marketing outbound telemarketing telemarketing inbound telemarketing inside selling relationship selling consultative selling cross-selling

More information

A Practical Guide To Maximizing Results with Your Automated Collections Dialer

A Practical Guide To Maximizing Results with Your Automated Collections Dialer A Practical Guide To Maximizing Results with Your Automated Collections Dialer 1 P age Traditional dialing methods have been used for decades as a means to collect debt. These traditional methods, while

More information

About Us. Auto Leads. Call Center B.D.C. Direct Mail Campaigns. Special Promotion. - Auto Leads Team. YourHotLeads.com CustomerTrack Platform

About Us. Auto Leads. Call Center B.D.C. Direct Mail Campaigns. Special Promotion. - Auto Leads Team. YourHotLeads.com CustomerTrack Platform Issue #1230b YourHotLeads.com CustomerTrack Platform Auto Leads Do you wonder where all the buyers are? Would you like to know every customer in your area who is actively looking to purchase a vehicle

More information

MORE TRAFFIC FOR YOUR BUSINESS.

MORE TRAFFIC FOR YOUR BUSINESS. 1 MSXI SERVICE LEAD MANAGEMENT MORE TRAFFIC FOR YOUR BUSINESS. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. The MSXI Service Lead Management Solution assists OEMs, NSCs and dealerships

More information

Study of Over 200 US Dealerships Reveals Direct Mail Still Packs a Punch

Study of Over 200 US Dealerships Reveals Direct Mail Still Packs a Punch Study of Over 200 US Dealerships Reveals Direct Mail Still Packs a Punch Delivers Dramatic Conversion/ROI when Personalized and Targeted to In-Equity Customers The Situation When it comes to dealer marketing,

More information

Monetizing Mobile. How Broadcasters Can Generate Revenue With Mobile Apps. 2016 jācapps

Monetizing Mobile. How Broadcasters Can Generate Revenue With Mobile Apps. 2016 jācapps Monetizing Mobile How Broadcasters Can Generate Revenue With Mobile Apps 2016 jācapps Contents Mobile Revenue Growth 4 5 Principles for Monetizing Mobile. 6 1: An Ad is Not an Ad 7 2: Embrace What Differentiates

More information

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users

More information

The Viral Impact of Events Extending & Amplifying Event Reach via Social Media

The Viral Impact of Events Extending & Amplifying Event Reach via Social Media The Viral Impact of Events Extending & Amplifying Event Reach via Social Media Exclusive Survey of Leading Corporations & Event Marketers and Strategic Insights Report Developed by Table of Contents Introduction...

More information

Sales - It s in your DNA. Find it, develop it and unleash your potential PROSPECTING IDENTIFYING & DEVELOPING NEW OPPORTUNITIES

Sales - It s in your DNA. Find it, develop it and unleash your potential PROSPECTING IDENTIFYING & DEVELOPING NEW OPPORTUNITIES T R I T O N C O N S U L T I N G, L L C Sales - It s in your DNA. Find it, develop it and unleash your potential PROSPECTING IDENTIFYING & DEVELOPING NEW OPPORTUNITIES PREPARING FOR THE INITIAL CALL All

More information

Successfully appointing a Professional Fundraising Consultant

Successfully appointing a Professional Fundraising Consultant Successfully appointing a Professional Fundraising Consultant Volunteers have the Power Successful fundraising is most effectively conducted when a healthy partnership is struck between the Volunteer and

More information

Key Performance Indicators to Increase Repurchase Rates in Auto Dealerships - Food for Thought

Key Performance Indicators to Increase Repurchase Rates in Auto Dealerships - Food for Thought Key Performance Indicators to Increase Repurchase Rates in Auto Dealerships - Food for Thought Prospective Loyalty and Real-Life Action When the time is ripe, selling a replacement car to an existing customer

More information

Database Segmentation. Tune Your Database to Create Niche Markets

Database Segmentation. Tune Your Database to Create Niche Markets Database Segmentation Tune Your Database to Create Niche Markets Segmentation Database Most valuable marketing asset Segmentation is not a new marketing trend; it is a customeroriented philosophy consistent

More information

MORE PROFITABLE SALES STRATEGIES.

MORE PROFITABLE SALES STRATEGIES. 1 MSXI SALES EXCELLENCE SOLUTIONS MORE PROFITABLE SALES STRATEGIES. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. MSXI s Sales Excellence Solutions systematically optimize your

More information

Customer Care Follow-Up System

Customer Care Follow-Up System Providing good customer service is guaranteed to make your business grow. It is exciting and profitable when a customer purchases from you for the first time. Imagine having the feeling over and over again.

More information

Relationship Selling. Make the Numbers Work for You. By Paul Sansone Jr Dealer Principal Sansone Jr s 66 Automall Neptune, New Jersey

Relationship Selling. Make the Numbers Work for You. By Paul Sansone Jr Dealer Principal Sansone Jr s 66 Automall Neptune, New Jersey Relationship Selling Make the Numbers Work for You By Paul Sansone Jr Dealer Principal Sansone Jr s 66 Automall Neptune, New Jersey The (De?)Evolution of the Internet Sales Manager 2 Salesperson Responsibilities:

More information

Is your BDC working?

Is your BDC working? Is your BDC working? Introduction & Background 29 years proven automotive consulting experience Recognized as our industries leader with regards to Effective BDC Processes Provides perfected actions plans

More information

A Beginner s Guide to KPIs. Klipfolio ebook: A Beginner s Guide to KPIs 1

A Beginner s Guide to KPIs. Klipfolio ebook: A Beginner s Guide to KPIs 1 A Beginner s Guide to KPIs Klipfolio ebook: A Beginner s Guide to KPIs 1 Key Performance Indicators A key performance indicator (KPI) is a measurable value, typically expressed as a figure or percentage,

More information

Personalization is a hot topic among digital marketers

Personalization is a hot topic among digital marketers Personalization is a hot topic among digital marketers today and for good reason. Customers are bombarded by far more marketing messages than ever before across a broader breadth of channels. Fortunately,

More information

Benefits of using. Why was our power dialer created?

Benefits of using. Why was our power dialer created? Benefits of using Why was our power dialer created? A power dialer software simply places automated calls when some conditions are met typically when an agent is available to handle them. The dialer considers

More information

5Ways. to Put Your CRM Data to Work. for You and Your Customers

5Ways. to Put Your CRM Data to Work. for You and Your Customers 5Ways to Put Your CRM Data to Work for You and Your Customers Customer Relationship Management (CRM) solutions are becoming increasingly prevalent in today s organizations to collect and manage information

More information

Business Development Centers Industry Best Practices

Business Development Centers Industry Best Practices Business Development Centers Industry Best Practices What your competition does not know and how you can use these Best Practices to beat them in a competitive marketplace With Cory L. Mosley, Principal

More information

Your data. Our expertise.

Your data. Our expertise. Your data. Our expertise. Smart Approac h. Proven Results. Banks of all sizes are looking for growth in customers, in accounts, in balances, in revenue, in returns. Splawn & Ward s single focus is helping

More information

TechTarget Best Practices: Don t Let the Wrong Data Sabotage your Marketing Efforts. 5 Questions Marketers Need to Ask Prospective Data Providers

TechTarget Best Practices: Don t Let the Wrong Data Sabotage your Marketing Efforts. 5 Questions Marketers Need to Ask Prospective Data Providers TechTarget Best Practices: Don t Let the Wrong Data Sabotage your Marketing Efforts 5 Questions Marketers Need to Ask Prospective Data Providers Marketers beware not all purchase intent data is created

More information

5 Tips For Objection. B2B Marketing ROI. Handling In B2B

5 Tips For Objection. B2B Marketing ROI. Handling In B2B 5 Tips For Objection B2B Marketing ROI Handling In B2B Measuring Telemarketing Success... Contents 4 6 8 10 12 14 15 Introduction Tip 1: listen and be gratefuls Tip 2: empathise, explore and clarify Tip

More information

CAMPAIGN TOOL KIT COMING SOON! FEBRUARY MARCH. www.onecommand.com/campaigntoolkit 800.211.7614 marketing@onecommand.com. First Service Reminder

CAMPAIGN TOOL KIT COMING SOON! FEBRUARY MARCH. www.onecommand.com/campaigntoolkit 800.211.7614 marketing@onecommand.com. First Service Reminder CAMPAIGN TOOL KIT BY JANUARY 2016 Deliver creative, compelling, and relevant marketing campaigns each month to your current customers and prospects through voice, text, email, and mail. Leverage this turn-key,

More information

ORACLE CONTACT CENTER ANYWHERE: OUTBOUND DIALING CAPABILITIES

ORACLE CONTACT CENTER ANYWHERE: OUTBOUND DIALING CAPABILITIES ORACLE CONTACT CENTER ANYWHERE: OUTBOUND DIALING CAPABILITIES KEY BENEFITS Advanced dialing algorithm Real-time campaign management Dynamic do not call updates Flexible dialer ratios Detailed campaign

More information

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world for

More information

THE SUCCESSFUL JOB SEARCH

THE SUCCESSFUL JOB SEARCH THE SUCCESSFUL JOB SEARCH N U R F C O L D C A L L O X I N T E R N A Y L I I S F E P N W B R T I N T I N T E R V I E W K K A I Z W V E C L E P S E C N J O B S E A R C H D I M D R G U L M F J B I L U E K

More information

How LinkedIn Can Consistently Generate Appointments with Pre-Qualified Prospects for Your High Ticket Offers

How LinkedIn Can Consistently Generate Appointments with Pre-Qualified Prospects for Your High Ticket Offers How LinkedIn Can Consistently Generate Appointments with Pre-Qualified Prospects for Your High Ticket Offers and Got Up to 555.56% ROI By Angela Lin PUBLISHED BY: Angela Lin & Social Media 4Hire Copyright

More information

SMS sent FAXING. SMS sent. GFI FaxMaker and MessageMedia SMS messaging services

SMS sent FAXING. SMS sent. GFI FaxMaker and MessageMedia SMS messaging services SMS sent FAXING. FAXING. SMS sent GFI FaxMaker and MessageMedia SMS messaging services Contents Hospitals and healthcare 3 Education 4 Finance and banking 5 Transport and logistics 6 Retail 7 Automotive

More information

Phasing in value based pricing

Phasing in value based pricing Phasing in value based pricing Beautiful accounting software www.xero.com PAGE 2 PHASING IN VALUE BASED PRICING L Cloud accounting has given the modern accountant instant, mobile access to their clients

More information

SIP BASED CONFERENCING MEET-ME CONFERENCING. Conferencing Defined:

SIP BASED CONFERENCING MEET-ME CONFERENCING. Conferencing Defined: SIP BASED CONFERENCING Conferencing Defined: Programs and meetings which may be for the purpose of presenting and exchanging information, comparing views, learning, planning and decision-making. www.dtic.mil/ieb_cctwg/contrib-docs/vtc001/sect3.htm

More information

7 Ways To Explode Your Profits as a Tint Professional and Change your Life Forever!

7 Ways To Explode Your Profits as a Tint Professional and Change your Life Forever! WINDOW FILM CUTTING SYSTEM 7 Ways To Explode Your Profits as a Tint Professional and Change your Life Forever! 2012 Tint Tek The automobile window tinting industry is a highly profitable trade and, for

More information

CDK Digital Marketing Websites

CDK Digital Marketing Websites CDK Digital Marketing Websites VW Digital Base Digital Core Audience Management (AMP) $950/mo* $1,650/mo* $2,889/mo* Multi-Device Website Platform Drag and Drop Content Management System Expansive Widget

More information

Customer Success Story. Increasing the frequency of evaluations improves call center quality performance

Customer Success Story. Increasing the frequency of evaluations improves call center quality performance Increasing the frequency of evaluations improves call center quality performance HyperQuality 1 INCREASING THE FREQUENCY OF EVALUATIONS IMPROVES CALL CENTER QUALIT Y PERFORMANCE HYPERQUALITY Success at

More information

12 Crucial Practices EVERY Business Owner Should Be Doing

12 Crucial Practices EVERY Business Owner Should Be Doing How to increase sustainable sales revenues now 12 Crucial Practices EVERY Business Owner Should Be Doing even if you do nothing else.do these www.internetmarketing-media.com Table of Contents Introduction

More information

$ $ HOW TO TURN FACEBOOK FANS INTO PAYING CUSTOMERS. A Guide to Using Facebook to Improve Lead Generation and Increase Sales.

$ $ HOW TO TURN FACEBOOK FANS INTO PAYING CUSTOMERS. A Guide to Using Facebook to Improve Lead Generation and Increase Sales. 1 HOW TO TURN FACEBOOK FANS INTO PAYING CUSTOMERS g$ $ $ A Guide to Using Facebook to Improve Lead Generation and Increase Sales A publication of 2 IS THIS BOOK RIGHT FOR ME? Not quite sure if this ebook

More information

How to Audit Your. Marketing Strategy. The Purpose of an Audit. How to Conduct an Audit. Audit Topics and Questions. Applying Your Insights

How to Audit Your. Marketing Strategy. The Purpose of an Audit. How to Conduct an Audit. Audit Topics and Questions. Applying Your Insights How to Audit Your Marketing Strategy The Purpose of an Audit How to Conduct an Audit Audit Topics and Questions Applying Your Insights @ @ Boost Your Marketing ROI with a Marketing Audit What s the best

More information

USING THE PHONE TO PROMOTE YOUR BUSINESS

USING THE PHONE TO PROMOTE YOUR BUSINESS OWEN MORRIS Smart Marketing Bulletin Aug / Sep 2008 USING THE PHONE TO PROMOTE YOUR BUSINESS If you want to drive your business forward, get on the phone! Using the telephone to support your sales, marketing

More information

TeleVantage Call Center

TeleVantage Call Center TeleVantage Call Center Comprehensive call management at a fraction of the cost of comparable high-end systems Artisoft s TeleVantage softwarebased phone system has long led the way in providing growing

More information

141 N. Center Street Suite 201 Northville, MI 48167 info@pcs-global.com 888.481.8771

141 N. Center Street Suite 201 Northville, MI 48167 info@pcs-global.com 888.481.8771 Founded in 1977 as a counseling, coaching and consulting firm, PCS-Global has been serving and leading its customers into increased sales & customer retention; greater employee satisfaction and process

More information

How to Use your BDC to Capture Commonly Missed Profit Opportunities

How to Use your BDC to Capture Commonly Missed Profit Opportunities How to Use your BDC to Capture Commonly Missed Profit Opportunities With Kevin Root Vice President and General Manager, The Cobalt Group and Jay Sherman The Cobalt Group Moderated by Mike Bowers Editorial

More information

How call tracking improves dealers return on sales

How call tracking improves dealers return on sales How call tracking improves dealers return on sales By Harry Bott Automotive Call Tracking Specialist Mediahawk Dealers who respond to a sales enquiry within two hours have, on average, a 1% higher ROS

More information

Good Call. A Guide to Driving Calls with AdWords

Good Call. A Guide to Driving Calls with AdWords Good Call A Guide to Driving Calls with AdWords Introduction Some people want to talk to a real person when they re looking for information. In fact, 70% of mobile searchers have called a business directly

More information

Average producers can easily increase their production in a larger office with more market share.

Average producers can easily increase their production in a larger office with more market share. The 10 Keys to Successfully Recruiting Experienced Agents by Judy LaDeur Understand whom you are hiring. Don t make the mistake of only wanting the best agents or those from offices above you in market

More information

Multichannel Media Capabilities

Multichannel Media Capabilities Multichannel Media Capabilities Digital is no longer an option, it s a way of life! Customers embrace technology to make connections, decisions and purchases. At light speed, consumers share their knowledge

More information

Your Quote-to-Close Ratio:

Your Quote-to-Close Ratio: Your Quote-to-Close Ratio: 4 Quick Tips to Convert Prospects to Clients - Part 1 By Robert Ciccone - Success Unlimited Sales & Marketing Group Inc. Business owners, in their efforts to acquire new customers,

More information

Visual Presentation Fall 2011

Visual Presentation Fall 2011 Call Center Print House Customer Track Rapid Fresh Prospects C.R.M Exclusive Leads Custom Demographics Highest R.O.I. Local Customers Highest Rated BBB Mail House Call Center Print House Customer Track

More information

Sales Call Success For Promotional Products Professionals

Sales Call Success For Promotional Products Professionals Sales Call Success For Promotional Products Professionals Copyright 2005 Rosalie Marcus, The Promo Biz Coach http://www.promobizcoach.com Five Steps To A Successful Sales Call 1. Target prospects that

More information

For adviser use only. Future ready. client value proposition. How to define your

For adviser use only. Future ready. client value proposition. How to define your v For adviser use only Future ready client value proposition How to define your client value proposition Contents 01 Refining your client value proposition 02 What does value mean to your clients? 03 Why

More information

WHITE PAPER Speech Analytics for Identifying Agent Skill Gaps and Trainings

WHITE PAPER Speech Analytics for Identifying Agent Skill Gaps and Trainings WHITE PAPER Speech Analytics for Identifying Agent Skill Gaps and Trainings Uniphore Software Systems Contact: info@uniphore.com Website: www.uniphore.com 1 Table of Contents Introduction... 3 Problems...

More information

Automatic Call Distribution For Business and Call Centers

Automatic Call Distribution For Business and Call Centers Automatic Call Distribution For Business and Call Centers Making Connections Matters Busy organizations require a phone system that can do more than simply handle the traffic. Calls need to get answered

More information

The Economics of Business-to-Business (B2B) Telemarketing

The Economics of Business-to-Business (B2B) Telemarketing The Economics of Business-to-Business (B2B) Telemarketing By Jeffrey L. Josephson President, JV/M, Inc. Abstract For most companies in the business-to-business (B2B) market, telemarketing can be the fastest,

More information

Reaching, Attracting and Retaining Service Customers Never Let Them Forget You

Reaching, Attracting and Retaining Service Customers Never Let Them Forget You Feature Reaching, Attracting and Retaining Service Customers Never Let Them Forget You By Trey Hiers As I talk to dealers about the new challenges of customer relationship management (CRM) coming out of

More information

Digital Retailing Port City Nissan Case Study

Digital Retailing Port City Nissan Case Study Digital Retailing Port City Nissan Case Study Dealertrack Digital Retailing A streamlined website to in-store sales process pays off in more sales and a better customer experience General Sales Manager

More information

Warming Up Cold Calls

Warming Up Cold Calls The Radio E-marketing Cold Calling Workbook to Accompany Your Monthly Sales Training Video Warming Up Cold Calls Cold calls today are considered unprofessional and are simply rude interruptions. So much

More information

In this article we will highlight some ideas of tactics that you could leverage to measure your marketing ROI.

In this article we will highlight some ideas of tactics that you could leverage to measure your marketing ROI. Moneyball and the art of finding more patients. By Scott Waddell It has been close to 100 years since John Wanamaker famously said Half the money I spend on advertising is wasted; the trouble is I don't

More information

The Anatomy of Lead Management

The Anatomy of Lead Management Chris Nelson Managing Director Advanced Marketing Solutions The Anatomy of Lead Management What Role does Lead Management Play in the Corporation? The Role of Lead Management is to: 1. Maximize the profit

More information

SALES NEGOTIATION SKILLS

SALES NEGOTIATION SKILLS SALES NEGOTIATION SKILLS WHY NEGOTIATION SKILL ARE A CRITICAL The program deals with the realities of negotiating in today s commercial environment where confidence, strength and skills are all critical

More information

GetResponse Affiliates

GetResponse Affiliates A quick guide to... GetResponse Affiliates In this guide... We will show you everything you need to know about our affiliate program; from how to get started, how to manage your account and how to make

More information

DEMAND GENERATION: And The Cold Call STAR-Pro Methodology

DEMAND GENERATION: And The Cold Call STAR-Pro Methodology Demand Generation DEMAND GENERATION: And The Cold Call STAR-Pro Methodology There s a new era in marketing. Did you notice the paradigm shift? Or more importantly, have you actively aligned your marketing

More information

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT KEY FEATURES Manage leads, configure vehicles, prepare quotes, submit invoice and process orders Capture customer, vehicle and service

More information

white paper Tracking Phone Leads: The Missing Piece of Marketing Automation

white paper Tracking Phone Leads: The Missing Piece of Marketing Automation white paper Tracking Phone Leads: The Missing Piece of Marketing Automation Tracking Phone Leads: The Missing Piece of Marketing Automation 21 Executive Summary Marketing organizations today including

More information

IBM SPSS Direct Marketing

IBM SPSS Direct Marketing IBM Software IBM SPSS Statistics 19 IBM SPSS Direct Marketing Understand your customers and improve marketing campaigns Highlights With IBM SPSS Direct Marketing, you can: Understand your customers in

More information

Health Coaching ROI Metrics and Measurements

Health Coaching ROI Metrics and Measurements Health Coaching ROI Metrics and Measurements PATRICIA DONOVAN: This is Patricia Donovan for the Healthcare Intelligence Network. Today I am speaking with Ted Borgstadt, founder and chairman of TrestleTree

More information

For Top Customer Engagement: Change Your Latitude

For Top Customer Engagement: Change Your Latitude [Type text] QUALITY INNOVATION SERVICE SUPPORT For Top Customer Engagement: Change Your Latitude Call Center Location & It s Impact on Customer Engagement The call center industry has seen many changes

More information

Improving Inside Sales Production with Automation

Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation A recent Noble Systems survey of Inside Sales Teams revealed that while one-half of the organizations

More information

of business intelligence and technology innovation.

of business intelligence and technology innovation. The Four Pillars of Sales Productivity at Global Investment Banks In this article, Mike O Hara, publisher of The Trading Mesh - talks to Matt Barrett of Adaptive Consulting and Eddie McDaid and Tony Foreman

More information

Buyer s Guide. Telephony and CRM Integration Software

Buyer s Guide. Telephony and CRM Integration Software Buyer s Guide Telephony and CRM Integration Software Foreword As you search for a telephony integration for your CRM platform, it is important to make sure you choose the solution that meets your business

More information

Back Office Enterprise Software for Multi-Location Auto Service & Tire Dealers

Back Office Enterprise Software for Multi-Location Auto Service & Tire Dealers Back Office Enterprise Software for Multi-Location Auto Service & Tire Dealers Driving Business Performance Contents 3 Company Background 4 VAST Enterprise Multi-Store Overview 5 Establish and Monitor

More information

I S S U E P A P E R Profitable Service. World-Class Service Advisors: New Drivers of Profitability. By Jon Strawsburg

I S S U E P A P E R Profitable Service. World-Class Service Advisors: New Drivers of Profitability. By Jon Strawsburg I S S U E P A P E R 2 0 0 8 Profitable Service By Jon Strawsburg Profitable Service Vehicle sales are down across the country. And as the price of gas continues to rise, consumers are driving less and

More information

4 Steps to Getting Executive Buy-In for the Recruiting Platform You Need

4 Steps to Getting Executive Buy-In for the Recruiting Platform You Need Insight4theEnterprise Series Part 1: 4 Steps to Getting Executive Buy-In for the Recruiting Platform You Need ONTENTS Introduction 3 Framing the Discussion: We re Not Talking about an ATS 4 Step-by-Step

More information

Drive growth. See results. Performance Marketing Services Overview

Drive growth. See results. Performance Marketing Services Overview Drive growth. See results. Performance Marketing Services Overview Channel agnostic portfolio management designed with your goals in mind. Channels don t matter to the customer; they engage with brands

More information

PROUD TIER 1 DISTRIBUTOR YOUR BUSINESS GROWTH PARTNER

PROUD TIER 1 DISTRIBUTOR YOUR BUSINESS GROWTH PARTNER Our Partner Pro exclusive suite of true Business Growth Solutions gives you the unfair advantage you want while stretching every dollar you spend on products, services and solutions infrastructure. You

More information