Knowledge Management Strategies for Mitigating the Big Crew Change in E&P

Size: px
Start display at page:

Download "Knowledge Management Strategies for Mitigating the Big Crew Change in E&P"

Transcription

1 Knowledge Management Strategies for Mitigating the Big Crew Change in E&P William Barna MBA

2 TABLE OF CONTENTS Executive Summary...3 Introduction...4 The Challenge...5 Wipro s Business Solution...7 Technical Solution...12 Conclusion...15 Appendix...16 References...16 About the Author...17

3 Successfully finding and producing oil requires a team of highly trained and experienced engineers. In most oil companies the average age of an engineer is 48; 50% will be retiring within 10 years. Unfortunately, there are no replacements for these retirees and companies will experience decreased production levels, reduced profitability and an increase in accident rates. While new college graduates will fill some of the gaps, there are neither enough of these personnel nor do they have the necessary skills. Wipro believes the best way to address this issue is with knowledge communities that keep retirees available as consultants and with professional networking technologies that improve collaboration. Executive Summary The Oil and Gas Industry will be facing an enormous challenge over the next decade, when nearly 50% of its workforce will be eligible for retirement. When these employees leave they will be taking their experience and institutional knowledge with them. Exploration and Production (E&P) will be particularly hard hit because of its reliance on world class engineering talent. The most successful engineers are those who have 20 years of experience or more. Finding and producing oil is a combination of instinct and science. While the science can be taught in universities, instincts come from experience. To make matters worse, there are few mid-career engineers in the pipeline to replace the seasoned veterans. Depressed oil prices in the 1980s and 1990s significantly decreased the number of engineers entering the industry. While the number of new engineers is increasing, there will not be enough of them to replace those who are leaving. Even if quantities were sufficient, their lack of experience would make them largely ineffective. The impact on the industry will be enormous. As the world economy grows, demand for fossil fuels increases. At the same time, the world s easy oil has already been found. The remaining oil is located is small, engineering-intensive fields, in depleted oil fields requiring enhanced recovery, and in deep water. Getting at these hydrocarbons will require the most talented engineers with decades of experience. These are the same people who are leaving the industry. The demographics of the labor market have also changed. While there is a large deficit of engineering talent in North America and the Middle East, there is a surplus of talent in China and India. If oil and gas companies are going to remain competitive, they are going to have to find a way to tap into this labor pool. Wipro, in conjunction with Microsoft and Rice University, has studied this challenge extensively and believes that a combination of new business processes and supporting technologies can partially mitigate the impact of the Big Crew Change. Wipro s solution is to develop knowledge communities that include on-duty, off-duty, Center of Excellence alumni association consultants and partners/vendors. New collaborative and communications technologies will allow this group to function in a virtual environment. One of the key innovations for this solution is the knowledge market where off-duty and retired employees can work as consultants to solve problems and support projects. Wipro s solution is based on the Microsoft Office SharePoint Server (MOSS) 2007 platform and includes Microsoft s Unified Communications Product suite. The technical solution will support the knowledge communities with intranet and extranet portals and real-time communications. The system will integrate into existing knowledge management, asset management, condition-based maintenance, SCADA1 monitoring, troubleshooting and ERP2 systems. Professional networking technologies will link assets to processes to people. Powerful search engines will allow the user community to quickly locate information and more importantly, the people who have the information. Mobile communications devices based on Smartphones will make it possible for off-duty and retired employees to be on-call without interfering with their personal time. 3

4 This solution has the ability to save or create billions of dollars of oil revenue for individual companies. It will also help the industry meet the energy demands of the world economy at a time when the industry s best and brightest are leaving the [1] [2] workforce. Introduction Wipro Consulting Services (WCS) has been delivering knowledge management strategies for its oil and gas customers since 1990, thus improving collaboration, regulatory compliance and operations. Within the last 5 years demand has increased for solutions to address the Big Crew Change. Wipro has worked with its customers on this issue and believes it has a solution that is applicable across the industry. This paper provides a solution overview and helps oil and gas companies with their strategies. Effective solutions improve business processes. Technology s role is to act as an enabler, making it possible to do business in new ways. It is constantly changing, creating new opportunities. Breakthroughs in knowledge management, unified communications and social computing are providing value tools for reshaping business processes that can offset the impact of the Big Crew Change. Microsoft is an industry leader in many of these technologies. Microsoft Office SharePoint Server (MOSS) 2007 Enterprise provides team collaboration, document management, records management, search, enterprise portals and other key functionality that can provide the foundation for any knowledge management system. Microsoft.s Unified Communications Solution integrates cleanly with MOSS and provides Voice-over-IP, presence, group chat and video conferencing. The combination of these two technologies has added new capabilities to the marketplace that can be used to rethink how business has been done and provide new levers to use in coping with the Big Crew Change. Microsoft included social networking in MOSS 2007 and plans to refine the technologies in SharePoint 14. While social networking technologies used in sites such as Facebook or MySpace have proven enormously popular with consumers, many businesses have failed to see the value of incorporating these technologies into their knowledge management infrastructure. Wikis, blogs, forums, and people searches have been seen as too imprecise and unregulated to be effective tools for operations. These tools, however, play an important role in Wipro s solution. Instead of installing social networking components on a Website, Wipro has integrated them into new business processes. It has provided governance models and employee incentives to increase user acceptance. In Wipro s solution implementation, these tools are referred to as Professional Networking tools in order to differentiate between what consumers use on the Internet and what would be built into a corporate knowledge management system. Using these tools in an oil and gas business environment is not new and many companies are experimenting with this technology on a small scale. A good example is Occidental Petroleum Corporation. Oxy has deployed a wiki site called Oxypedia to 300 users in its Elk Hills operation.3 Elk Hills supports operations in California where Oxy is the largest gas producer and third largest oil producer in the state. The site received 1500 hits on its first day and user acceptance has been excellent. The wiki is a repository for best practices and includes information on topics like normalizing well data, default settings for forecasting software such as Peep and Aires, and how to evaluate well data in Microsoft Excel. 4

5 In Wipro s implementation of wikis, these elements are built into a much larger solution that links wikis to people, assets and processes, while using next generation search engines to quickly locate the information needed to solve a problem or locate a person who has the required knowledge. The solution goes one step further through communities and markets that greatly increase the knowledge pool. This will become critical as more and more knowledge leaves companies as people retire. Wipro has been studying this issue since 2007 and has worked with Rice University, Microsoft and customers formally and informally. Wipro is a Silver sponsor of Rice s Energy Management program. Since Wipro plans to base this solution on the MOSS platform, Microsoft has funded research and provided technical expertise. Many of Wipro s customers have shared information on their internal research programs. Wipro has provided a Proof-of-Concept (POC) to Petrobras in Houston, TX. Petrobras is [3] evaluating the POC s ability to improve offshore operations in the Gulf of Mexico (GOM). The Challenge Most of the world s easy oil is gone, forcing oil companies to focus on smaller oil fields, enhanced recovery, and deepwater oil. 4All three are engineering intensive and require large capital investments. This is happening at a time when most of the industry s top engineering talent is about to retire. Making matters worse, universities are only providing a fraction of what is needed to replace the retirees. As a result, the oil industry is in a crisis. Twenty years ago there were fifteen Super Giant oil fields capable of producing a million barrels per day. Today there are only four.5 In order to meet production targets, companies are producing larger numbers of smaller fields. These smaller fields are resource-intensive, requiring substantially more engineering hours per barrel of oil produced. Smaller fields also scatter engineers, reducing productivity. Since it is unlikely that new Super Giant fields will be discovered, smaller fields will produce more and more of the world s oil. As a result, the demand for petroleum engineers will increase year after year unless technology can be used to offset this trend. Since low-cost oil is becoming harder and harder to find, the industry is revisiting depleted oil fields with enhanced recovery technologies such as gas injection, chemical injection, ultrasonic stimulation, microbial recovery and thermal recovery. In a typical field only 20% to 40% of the oil can be produced by primary and secondary recovery means. With enhanced recovery this improves to 30% to 60%. The downside is the expense and the fact that it is engineering intensive. As energy prices increase, enhanced recovery makes economic sense. However, it will also further strain engineering resources. Seven of the last 10 Giant oil fields have been discovered in deep water off Brazil, in the Gulf of Mexico and in the Persian Gulf. Giant oil fields are capable of producing more than 100,000 barrels of oil per day or 10 percent of a Super Giant. For example, BP s Thunderhorse platform 150 miles southeast of New Orleans in the Gulf of Mexico now produces between 100,000 and 300,000 barrels of oil. It came on line with seven wells in Future production may hit as much as a million barrels of oil per day from up to 50 wells. The semi-submersible platform cost over $1 billion dollars to build and accounts for 3.3% of current U.S. oil production. Thunderhorse was originally planned to come on line in 2005 and ran three years behind schedule. It is widely believed that a shortage of engineering talent contributed to the delay. Since there are likely few Giants and Super Giants left to be found on shore, the future of oil production will move off shore. This will further stress the short supply of engineering staff. 5

6 [4] [5] [6] The average age of oil field engineers is 48 and 50% to 60% will be eligible for retirement within 10 years. The expected attrition rate is 6% per year.7 The disciplines hardest hit include petroleum engineers, process engineers, geologists, and geophysicists. Employee age also follows a bimodal distribution with a large number of older employees, a number of younger employees and not much in the middle. A good example is Halliburton, where 56% of employees have less than five years of experience, 17% have 5 to 10 years experience, and 27% have more than 10 years experience.8 Halliburton is considered a young company in the industry with bimodal distribution over-weighted at the young side of the curve. Aramco is a similar example. According to Allah Al-Saif, Senior VP of E&P, "nearly half of our workforce [Saudi Aramco] is less than 30 years of age. Furthermore, surveys suggest that in the next few years more than 60 per cent of our engineers will have less than 10 years of experience. The industry will be most at risk when the experienced employees retire, shifting the small middle group into leadership with support from a large group of inexperienced employees. Workforce volatility is not new to the oil and gas industry; it has been an issue for the last 150 years. As the price of oil climbs, companies quickly hire. As oil prices fall, companies lay off. Since the 1980s the price of oil has gone from the $10s to the $140s and back to the $50s today. The workforce demographics reflect this. However, oil price volatility is only one component. The Big Crew Change has its roots in the 1980s and 1990s and occurred for three reasons: 1. Mergers and low oil prices caused hundreds of thousands of people to leave the industry 2. The image of E&P as low-tech and a dirty, sunset industry makes it less attractive for young people 3. Competition from other industries There is also a regional graduation deficit for E&P engineers. The US enrolment in key E&P industry skills like petroleum engineering fell 85% between 1982 and For example, in 1993 there were 11,000 petroleum engineering students in the United States at 34 universities. By 2005, that number had plummeted to 1700 people at 17 universities. 10While the situation in the United States is grim, in parts of the world such as India and China there is a surplus. In 2006, Schlumberger Business Consulting surveyed 115 universities and 30 companies to compare available labor and demand.11 The results of the survey showed major deficits in the United States, Canada, Russia, Saudi Arabia and Iran. Major surpluses were found in China, Indonesia, India, Venezuela and Mexico. The deficits and surpluses roughly balance themselves. One of the challenges going forward will be to either relocate these engineers closer to their work or to find new ways to leverage them in their native countries.[7] [8] 6

7 [9] [10] [11] Over the next 15 years, the industry plans to expand capacity by investing over $200 billion in E&P. In order to support this growth rate, a solution to the talent issue must be found. Since it is too late to do anything about the mid-career gap in the workforce, solutions will need to focus on five areas: 1. Keeping institutional knowledge in the system longer 2. Improving collaboration between employees 3. Developing IT systems that can mimic experienced employees 4. Providing more effective programs to reduce the time needed for new employees to become productive 5. Creating processes for leveraging surplus labor in deficit markets New technologies that enable new business processes are showing great promise and may be the most effective way to developing a strategy for mitigating the impact of the Big Crew Change. Wipro s Business Solution Wipro s solution for the Big Crew Change is to form knowledge communities that are linked together through collaborative technologies provided by Microsoft s MOSS 2007 Enterprise and Unified Communications platforms. Custom applications delivered through Webparts in portals would be used to provide specialized functionality. Incentive programs would be used to increase user acceptance and improve change management. Knowledge communities address the requirement of keeping institutional knowledge in the system during the period of the Big Crew Change. The new electronic systems and business processes associated with the communities will address the second requirement of improved collaboration. These communities will consist of 5 groups: 1. On-duty employees supporting operations 2. Off-duty employees supporting operations 3. Center of Excellence (COE) employees 4. Partners and vendors 5. Alumni consultants The five groups would be brought together as a virtual team through a portal that is accessible both internally through the corporate intranet and externally through an extranet. Unified communications and mobile systems provide ubiquitous communications allowing each participant to support the community from any location and at any time. 7

8 On-duty and COE employees would access the portal through the corporate intranet. MOSS would be used to provide a personal site for each employee. The content of the site would be dictated by group membership and job function. Employees could customize pages by adding additional components. Webparts would be used to deliver functionality. Personal sites would include the following components: Homepage Troubleshooting subpage Operations subpage Knowledge Management subpage Community subpage Knowledge Market subpage Homepage Operations dashboard Community dashboard Knowledge management dashboard Links to subpages Operations subpage Breakout for operations KPIs KPIs associated with assets, people and process Asset database access Employee presence information Process documentation Community subpage Professional networking Employee presence information Group chat LiveMeeting Troubleshooting subpage Scripted troubleshooting process Process linked to tickets db, asset db, personnel db Employee presence Group chat LiveMeeting Knowledge Management subpage Search Employee presence information Group chat LiveMeeting Link to Knowledge market Knowledge Market subpage Products Consultant availability Consultat bios Pricing Consultat presence information Group Chat LiveMeeting VoIP communications If an issue should arise that cannot be handled through the scripted troubleshooting process and knowledge management interfaces, the next escalation point would be the center of excellence. Most oil and gas companies already have COEs in place that can easily be integrated into the solution. For example, Petrobras uses Petrobras University and its Central Research Group as its COEs. If an E&P issue arises in Petrobras Americas that cannot be solved locally, the issue is escalated to these COEs in Rio de Janeiro in Brazil. Another example is Shell's COE in Bangalore India.12 Internally, the system is known as the Collaborative Work Environment. "The Collaborative Work Environment allows us [Shell] to view real-time operational data from our worldwide production; drilling; refining and manufacturing operations, in surveillance rooms in Bangalore. Subject Matter Expert in Bangalore can then offer technical advice directly to asset teams during operational activities." This system is also integrated [12] with other Shell COEs in Amsterdam, Netherlands and other parts of the world. 8

9 On-duty and COE personnel will have incentives to contribute their knowledge to the system through a compensation model based on the value of contributions. Value would be determined by their peers as the information was consumed to address business problems. The knowledge management system would track how often the information was accessed and the consumers would provide feedback about the end result. A point system would be used to show impact and a dashboard would allow each employee or an employee s manager to monitor results. The organization could provide bonuses based on performance, allow points to be used to make purchases from a company store or used in the evaluation process when considering promotions or increases in annual compensation. Off-duty employees, vendors, partners, and alumni consultants would access systems through an extranet site. Off-duty and alumni consultants would participate through a knowledge market while partners and vendors would use a scaled down version of the internal site. Getting off-duty and retired alumni association employees to participate will require an incentive program. The knowledge market allows stakeholders to flexibly volunteer their time in exchange for financial compensation. Each participant signs up for the program and provides a profile. Off-duty employees will have their profile uploaded from the internal system and fill in additional information about the times they are available and the rates they would expect. Retired employees would join an alumni association prior to signing up as consultants. The consultants would sign nondisclosure agreements. They would receive background checks and be required to comply with security policies. They would also fill out a complete profile with their work history, certifications, expertise with specific processes and equipment, availability and consulting rate. There would be an evaluation system that tracks the quality of their work over time. Depending on company policies and available talent, the alumni association would be local to the company or could include retirees from similar firms. Existing services like Expert Alumni could also be integrated into the solution. Expert Alumni13 is a service that provides retirees to the oil and gas industry as consultants. It is sponsored by the Society of Petroleum Engineers and was specifically designed to help organizations deal with their staffing and knowledge transfer issues during the Big Crew Change. Security for the knowledge market would be set by the company. In all likelihood, the company would enact a need to know policy. The individual purchasing the consulting would be responsible for granting access to specific company resources. The knowledge management system would track usage and provide an audit trail back to the purchaser. Upon completion of the engagement, the project would be closed and access to resources would be automatically revoked. Off-duty and alumni association personnel would be given incentives to contribute to the knowledge base in the same way as on-duty employees, with the exception of having their submissions reviewed by a review board. The review board would evaluate the information for quality and ensure there was no duplication with existing works. Once accepted, the system would be uploaded into the primary system. For employees participating in the knowledge market, a local account would be maintained throughthe extranet site. A Paypallike system would be used to transfer funds from the market to the bank account. 9

10 [13] Partners and vendors are a key component of the solution since they have expertise with equipment and then services that may not be available in-house. A separate extranet site will be used for this group. It will have the functionality of knowledge market minus the compensation component. Partners and vendors will have an interest in ensuring that they are adding value to their customer in order to secure future sales. No additional compensation model would be required. Business users would have access to the full community through portal application. They would likely first attempt to solve issues or support projects locally and then leverage the COEs followed by partners/vendors and then as a last resort use the knowledge markets. No matter how effective the knowledge community is, there will be gaps. Some employees will choose not to join alumni associations as consultants and there will likely never be enough consultants to meet demand. Organizations will need to invest in operations research and expert systems to fill this need. Operations Research (OR) uses mathematics and analytical computer-based methods to optimize scheduling to improve operations. In oil field operations veteran managers are able to use their experience to optimally schedule resources. Developing or producing an oil field requires a number of steps to be performed serially or in parallel. Knowing how to budget time or estimate risks to timelines is largely a function of experience. When these experienced employees retire, systems like these will be required to back fill them until the next generation of the workforce gains experience. Below are two examples of OR systems improving operations from a recent Society of PetroleumEngineers paper titled The Impending Expertise Crisis: New Technology Comes to the Rescue. [14] Saudi Aramco, the world s largest oil producing company, realized strong improvements in key performance indicators after deploying Actenum s Rig Activity Scheduler. The Canadian oil sands extraction company Syncrude avoided an unplanned downtime estimated at a cost of $32 million within two weeks of using a reliability driven maintenance scheduling prototype. Expert systems use Artificial Intelligence algorithms to replace human beings. These systems use manytechnologies including rule based systems, fuzzy logic and neural networks. AI systems are most appropriate to: Get better value from large amounts of operational data Help experts to make better decisions by focusing on trends rather than details Providing decision support that improves the effectiveness of non-experts One example is a fuzzy logic system developed by the Petroleum Recovery Research Center (PRRC), New Mexico Institute of Mining and Technology, Socorro, NM. The U.S. Department of Energy funded $523,500 of this 36 month project. Below is an excerpt from the team s objective statement. The objective of this project is to create a user-definable and customizable fuzzy expert system tool to dramatically speed local and regional play analysis and reduce subsequent drilling risk. This general tool will not require significant knowledge of computer programming and will guide users through the process of building a successful expert system to evaluate plays from field to basin scale using public and/or private data and their own knowledge. 10

11 To demonstrate the effectiveness of the tool, a secondary objective of analyzing the Pennsylvanian play of southeast New Mexico will be performed. Public data will be organized for analyzing this outstanding, bypassed-pay play, which will provide an example of the usage of the system while simultaneously providing a significant opportunity for identifying new reserves. Oil and gas companies need to do advance forecasting within their organization to understand what non-replaceable, critical personnel will be lost during the Big Crew Change and work with these employees to transfer their unique knowledge to these expert systems. Because of the high cost of these systems, oil and gas companies should consider forming partnerships with similar firms and seek government funding. As companies struggle to offset the 6% attrition rate with new employees, they will need new ways to reduce time to productivity; that is, the amount of time it takes for the company to break even on their investment in recruiting and training new employees. In recent SPE paper, Developing Young Exploration and Production Professionals to Solve the Big Crew Change 16, employee development is defined as: 10% theory 50% On-Job-Training 40% Coaching and Mentoring As fewer and fewer coaches and mentors are available, companies are going to have to rely more heavily on knowledge managements systems. As covered earlier in this section, current employees and alumni will need incentives to contribute to the knowledge base to provide the support infrastructure to the incoming workforce. The knowledge community and its communications infrastructure will help address the issue of having a workforce located in Asia to perform work in North America and the Middle East. As discussed earlier in this section, Shell has developed a COE in Bangalore, India to provide support operations worldwide. As it becomes more and more impractical to relocate engineers from their home countries in Asia, the COEs will need to transform support centers to operations centers. New technologies in unified communications, digital oilfields, and SCADA systems will make it possible to do more and more work remotely. Unified communications will increase the effectiveness of virtual teams making it possible for a large team in Bangalore to support a skeleton crew on the ground in Alaska. SCADA systems will allow the control center in Bangalore to monitor equipment, receive alerts, and make adjustments to production platforms in the Gulf of Mexico, reducing the number of employees needed on site. Condition based maintenance systems based in Bangalore will make it possible to extend physical maintenance intervals in oilfields in the Texas panhandle. This will reduce the number of technical support teams driving around the prairie in trucks maintaining equipment. [15] [16] The technology needed for this solution exists today. Wipro is building it on the Microsoft platform. 11

12 Technical Solution The collaborative environment required to support the knowledge communities in the previous section will require significant infrastructure, including federated directory services, Webservers, database servers, application servers, and security services. The infrastructure must provide the following functionality: Highly scalable platform Enterprise portal Flexible and user configurable interfaces Secure extranets KPI and operational dashboards Database connectivity Professional networking e-commerce KM performance tracking Search Workflows Document and records management Presence Integrated Voice over IP (VoIP) Instant messaging and group chat Video conferencing integration Mobile devices Wipro is basing its knowledge management solution on the Microsoft Office SharePoint Server (MOSS) Enterprise Edition and the Unified Communications platform. This platform was chosen because of its low cost, rich functionality, ease of application development, readily available webparts and its market share. The Enterprise version of MOSS was chosen over the standard version and SharePoint since the solution makes extensive use of KPIs, Business Data Catalog (BDC), Excel Services and the Forms Server. This functionality is only available from the Enterprise version of MOSS. Many of Wipro s customers have already purchased e-cals from Microsoft, giving them full access to the software at no additional cost. MOSS will be implemented as a three tier configuration. Tier-1 is the database layer and will be based on Microsoft SQL Server 2008 in a clustered configuration to improve scalability and performance. Tier-2 is the application layer and provides the MOSS shared services such as indexing, search, reporting, connectivity, forms and Excel Services. Many of the application components cannot be clustered and scalability is achieved through dedicating each server in this layer to a specific function and by increasing hardware (scale-up). Tier-3 is the presentation layer or Windows Front End (WFE) servers. These servers use network load balancing to improve performance and reliability. Scalability is achieved through a scale-out design. When additional capacity is needed, more servers are added to the cluster. The MOSS implementation will also require Active Directory, Exchange, and Forefront Edge Security and Access, Office Communications Server, PBX connectivity, Mobile Information Server, Smartphones and a high bandwidth network. The MOSS portal will need connectivity to the enterprise asset management system, HR system, scheduling systems, SCADA systems, systems monitoring systems, troubleshooting systems and ticket management systems. The enterprise portal will be provided through MOSS. MOSS runs on top of Microsoft Internet Information Service and delivers functionality through Webparts running on Active Server Pages 2.0. Webparts are browser based applications that provide business functionality. MOSS also provides personalization based on group membership and user configured settings. When a user logs onto the site, group and individual settings are applied, providing the proper interface for each user. When coupled with Active Directory Federated Services, MOSS will provide the secure extranet portal for the knowledge market and partner/vendor collaboration interface. 12

13 In order to provide database and application connectivity to feed the KPI and operational dashboards, MOSS provides the Business Data Catalog (BDC). Out of the box, the BDC comes with Application Data Files (ADF) for SAP, Siebel and other line of business applications. ADFs simplify connectivity and reduce development effort/costs. In situations where ADFs do not exist for legacy systems, Wipro will create the configuration files. The BDC will be used to connect to the enterprise asset management systems, SAP HR systems, personnel systems, SCADA databases, troubleshooting systems and ticket management systems. Out of the box, MOSS provides Webparts for social networking including wikis, blogs, forums, people search, and relationship management. As part of Wipro s solution this functionality has been aligned to business processes and extended to make it more relevant to E&P operations. Social Networking functionality has been renamed Professional Networking to reflect its business alignment. One of the most innovative components is the linking of processes, assets and people and integrating the results through the MOSS search engine. For example, if a user initiates a search for information on a piece of equipment he will not only get a list of documents (data store, wikis, blogs, forums) but he will also get a list of people associated with asset directly or indirectly. People-to-asset linking will show first, second and third order associations. First order associations are employees with a direct history to the asset. Second order associations are employees with experience with the same equipment elsewhere in the company. Third order associations represent experience with similar equipment. Users will want to start with first order relationships since they are most likely to provide the desired result, leveraging the second and third tier if things do not pan out. As the search engine turns up people, relationships between people are also displayed. People-topeople linking is what is found in LinkedIn, the popular Web-based networking tool. LinkedIn allows users to leverage their relationships with individuals to access a wider network. This will prove very effective in E&P when employees need to enlist the help of people with whom they have no past relationship. Cold calling is never as effective as when someone else with a relationship acts as a liaison. The knowledge market is an e-commerce site. Consultants sign-up to deliver predefined products, set prices and advertise their services on a portal. The portal is accessed by on-duty employees who need assistance on projects or troubleshooting operations. Based on need and cost, the on-duty employees make a decision about whether to secure an individual s services. A shopping basket would be used to make purchases and payments would be handled by Paypal-like functionality. Workflows would be used to get the necessary approvals to authorize engagements and payments. MOSS would serve as the platform for this site and existing and new Webparts would be used to provide the functionality. MOSS based workflows integrated with Exchange would manage the approval process. The entire incentive system is based on compensating employees based on the value of the knowledge they contribute to the system. When an employee accesses information through the knowledge management system, the system will require that he fill out a survey on the value of the information. This is very similar to what is in use on e-commerce sites. For example, when a consumer evaluates a book on the Barnes and Noble website, they get the opportunity to read reviews from people who have read the book. This information is used as part of the buying decision. This same technology is used in Wipro s solution. The search engine takes into account the rating of the content when delivering results based on relevancy. The system will also track the number of times a document is accessed, its average score and link it to particular project or troubleshooting process that has a dollar value. A point system is then used to quantify value. Each user will have a scorecard that shows the value of his information compared to his peer group. Value received would then be used to determine bonuses, promotions or other incentives. This functionality will be delivered through existing and new webparts for the MOSS platform. 13

14 Search functionality is critical to this solution and will be handled through MOSS. MOSS out-of-thebox is capable of searching documents, wikis, blogs, forums and individual profiles and stack ranking results by relevancy. To improve relevancy, meta data will be defined by the knowledge management team and all users will be required to tag their documents before the system will accept them. Tag clouds will also be made available to provide a visual representation of user-defined tags. Tag clouds will be integrated into search results presented to the user. MOSS has a complete workflow engine incorporated into the product. It will be leveraged for many of the business processes that will be monitored and acted upon within the knowledge management portal. The MOSS forms server will be used to manage forms generated by InfoPath. For example, if condition- based maintenance is used for equipment on an offshore production platform and the threshold has been crossed, the tracking application will issue an alert to schedule maintenance. If the maintenance requires taking a system off-line a series of approvals will be required. The approval form would be created in InfoPath and managed by the Forms Server included in MOSS to manage change control and reuse. The user would then fill in the form and begin a workflow process. MOSS would then shepherd the form through the approval process. Once all the approvals were made, MOSS would then indicate that the asset can be taken down for maintenance through the user dashboard. Similar forms and workflows would be used to bring the system back on-line and close the maintenance ticket. The completed forms would also become part of the data store and would be accessible through the search engine. MOSS will be used for document and records management. Document management is a key collaboration component allowing teams to work together to create documents. Document management includes version control and check-in and check-out processes. Records are official company documents that must be maintained and controlled for legal or regulatory purposes. MOSS provides functionality that protects the integrity of the records and manages retention policies. Both documents and records are stored in the SQL database supporting the MOSS system. SQL provides the high end backup and restores capabilities needed to protect the information. Presence is a key component of the solution and is linked both the MOSS and unified communications Presence is used to establish another person?s status and is linked to documents instant messaging and other knowledge management functionality It is important since it allows the person who is accessing information to effectively communicate with the person linked to the information For example a reservoir engineer may need to contact an individual on a drilling rig to answer questions about a data feed that was sent to a local office The individual might be on site and on line off site and on line in a meeting on vacation on a day off or performing another activity Using presence the reservoir engineer could mouse over the person?s name and determine his status The status information is generated from the Exchange e mail system VoIP telephone usage whether or not the user is logged on and by user input If the person is available and on line the reservoir engineer could right click on the person?s name and start an IM sessions VoIP phone call or LiveMeeting If the person is not available the engineer could right click and send an e mail or look for someone else who is on line to get assistance Finding the backup person will be made more effective by using the peopleto people linking functionality mentioned earlier in the Professional Networking section of this paper Once presence is available, the other unified communications tools become more valuable. PBX systems can be integrated with VoIP phones to reduce costs. USB phones can be used anywhere there is a connected PC, further reducing costs while increasing agility. Instant messaging is a convenient tool for exchanging short bursts of information without disrupting activities of either party. 14

15 Video conferencing will be critical to this environment as off duty employees alumni consultants and COE employees may be collaborating from thousands of miles away or in some cases the local Starbucks Microsoft s unified communication seamlessly integrates with the MOSS platform reducing the cost of the solution is a form of collaboration and the s themselves are sometimes considered records. MOSS fully integrates with Exchange. By adding an address for the MOSS system, Exchange based s can be sent to a collaborative workspace or included in a data repository where it becomes part of the searchable knowledgebase. s can also be sent to a MOSS records center and become part of the corporate records archive. MOSS can also send s directly to users to notify them of additions to the knowledge base or to notify them of workflow tasks. In order to make the knowledge market attractive to off-duty personnel or alumni who would like to enjoy their time off, the solution includes Smartphones. These allow employees to be on call for consulting and to collaborate anywhere at any time. Wipro will provide custom applications for these devices that allow them to seamlessly integrate with the knowledge market portal. While all this functionality can be delivered on non-microsoft products, Wipro believes this platform provides the most cost effective solution and the fastest time to market. Conclusion This paper provided a high level overview of how Wipro believes it can partially mitigate the impact of the Big Crew Change in E&P through the formation of knowledge communities supported by new, collaborative Microsoft technologies. When Wipro Consulting Services develops a strategy for an oil and gas company, the solution is generally for a high value business unit within E&P such as offshore production. Wipro has created a sample deliverable called ValOil that focuses on a specific scenario for a fictitious company operating in the Gulf of Mexico (GOM). ValOil is a composite of several companies that Wipro has worked with and combines the majority of the concepts in this paper. In the ValOil scenario Wipro focuses on improving the troubleshooting process for a period of 10 years on 18 production platforms in the GOM with a total production rate of 2.2M barrels of oil per day. Based on oil rising at 9% per year for the next decade and improved uptimes ranging from 0.05% to 0.45%, Wipro predicts that ValOil would receive an extra $2.3B in revenue over a period of 10 years. This estimate is probably conservative based on the system.s potential to reduce downtime. Earlier in this paper, BP s Thunderhorse platform was discussed. When this paper was written Thunderhorse was producing 300,000 barrels of oil equivalent and Texas Intermediate Crude was selling for $59 per barrel. Doing the math, the cost of downtime for Thunderhorse is $738,000 per hour if the entire platform were to be shut down (all 7 wells). At this downtime rate, this solution would only need to prevent a few hours of downtime to pay for itself. Companies that have effective strategies for dealing with the Big Crew Change will have a significant competitive advantage in the commodities market. These companies will be able to find more oil, get more of it out of the ground, and increase proven reserves based on economically viable oil. 15

16 Appendix References Clark, Andrew; Davidson, Varya; Guilford, Zoe; Parry, Peter; Labor and skills crisis could stall oil and gas boom, Booz, Allen, Hamilton, 2006 Rajan, Surya, Generaton Y in the Oil Field: Are we Ready?, SPE , Society of Petroleum Engineers, November 2007 Rajan, Surya, and Krom, Jon D., Intelligent Oil Field of the Future: Will the Future Be Too Late?, SPE , Society of Petroleum Engineers, September Supervisory Control And Data Acquisition (SCADA) 2. Enterprise Resource Planning (ERP) 3. Hoffman, Joel, Employee Knowledge: Instantly Searchable, SPE , Society of Petroleum Engineers, April 7, Bust and Boom, The Economist, May 22, Robelius, Fredrik, Giant Oil Fields of the World, Uppsala University, May BP ramps up Thunder Horse production, Oil & Gas Journal, April 27, Irgens, Morten, The Impending Expertise Crisis: New Technology Comes to the Rescue, SPE , Society of Petroleum Engineers, September Gell, Christi, and Schilling, Laura, Empowering Young Professionals to Lead After The Big Crew Change., SPE , Society of Petroleum Engineers, September Tealdi, L, Dreft, E., Donachie, J.M., Developing Young Exploration and Production Professionals to Solve the Big Crew Change, SPE 99924, Society of Petroleum Engineers, April Parry, Peter; Davidson, Varya; Clark, Andrew; Guilford, Zoe; Labour and skills crisis could stall oil and gas boom, Booz Allen Hamilton, Surviving the skills shortage 2006, Schlumberger Business Consulting, James, Simon and Gullhave, David, "Utilizing Romote Collaboration and Visualization Technologies in a Collaborative Work Environment to Connect Indian Experts with Worldwide Operations", SPE , Society of Petroleum Engineers, March Irgens, Morten, The Impending Expertise Crisis: New Technology Comes to the Rescue, SPE , Society of Petroleum Engineers, September Tealdi L; Kreft, E; Donachie, J.M., Developing Young Exploration and Production Professionals to Solve the Big Crew Change, SPE 99924, Society of Petroleum Engineers, April

17 About the Author William Barna has worked for Wipro Consulting Services for 2 years as a Principal Consultant specializing in Microsoft based solutions. Prior to Wipro, he worked for Microsoft Consulting Services in Dallas, TX delivering Active Directory, desktop deployment and Systems Management Server solutions for Fortune 1000 corporations in Texas, Oklahoma and Arkansas. Many of his engagements were Oil and Gas firms in Dallas and Houston. Mr. Barna also worked for Microsoft in Redmond in the Windows Server and Systems Management business groups, doing product planning and also benchmarking the value customers received from Microsoft s products. He also worked for KPMG Peat Marwick in Plano, TX consulting on knowledge management solutions. Mr. Barna has additionally worked for the U.S. Department of State delivering Banyan Vines solutions based on StreetTalk at U.S. missions in the Middle East. Mr. Barna has authored white papers for Microsoft on Windows Server, Windows XP, Windows Vista, Microsoft Desktop Optimization Pack (MDOP), Linux, Microsoft SQL Server and Infrastructure Optimization. His work has been quoted in Infoweek, CNET and other publications. He is a member of the Society of Petroleum Engineers and has contributed to articles published in the Journal of Petroleum Technology. Mr. Barna has an MBA from Southern Methodist University, a certificate in IT Benchmark from Stanford University, and is completing a Certificate in Energy Management from Rice University. He has a CCNA certification from Cisco, and CNE certification from Novell and MCSE, MCSD, and MCTS (SharePoint) certifications from Microsoft. He is ITIL certified. About Wipro Technologies Wipro is the first PCMM Level 5 and SEI CMMi Level 5 certified IT Services Company globally. Wipro provides comprehensive IT solutions and services (including Systems Integration, IS Outsourcing, Package Implementation, Software Application Development and Maintenance) and Research & Development Services (hardware and software design, development and implementation) to corporations globally. Wipro s unique value proposition is further delivered through our pioneering offshore Outsourcing Model and stringent quality processes of SEI and Six Sigma. About Wipro Council for Industry Research The Council for Industry Research at Wipro is comprised of domain & technology experts from the organization. It has been set up to address the needs of customers, specifically looking at innovative strategies that will help them gain competitive advantage in the market. The council studies potential market trends and equips organizations with insights that will facilitate their IT and business strategy. For more information on the research council please visit or 17

CENTRALIZED CONTROL CENTERS FOR THE OIL & GAS INDUSTRY A detailed analysis on Business challenges and Technical adoption.

CENTRALIZED CONTROL CENTERS FOR THE OIL & GAS INDUSTRY A detailed analysis on Business challenges and Technical adoption. WWW.WIPRO.COM CENTRALIZED CONTROL CENTERS FOR THE OIL & GAS INDUSTRY A detailed analysis on Business challenges and Technical adoption. Senthilvelan Umapathi Practice Lead Table of contents 02 Executive

More information

PetrisWINDS OneTouch Portal for Upstream Operations

PetrisWINDS OneTouch Portal for Upstream Operations Microsoft Upstream IT Reference Architecture Use Case PetrisWINDS OneTouch Portal for Upstream Operations Vasuki Upadhya, Wipro Technologies John Wearing, Petris Technology, Inc. 1 Microsoft Upstream IT

More information

SharePoint Benefits. Engage partners customers and employees across one platform. Internet Extranet Intranet

SharePoint Benefits. Engage partners customers and employees across one platform. Internet Extranet Intranet SharePoint Benefits Engage partners customers and employees across one platform Internet Extranet Intranet Agenda Extranet Business Optimization What is your organizational strategy? Extranet Business

More information

for Oil & Gas Industry

for Oil & Gas Industry Wipro s Upstream Storage Solution for Oil & Gas Industry 1 www.wipro.com/industryresearch TABLE OF CONTENTS Executive summary 3 Business Appreciation of Upstream Storage Challenges...4 Wipro s Upstream

More information

2008 Small Business Technology Trends Survey: A Peer Perspective on IT in Small Business

2008 Small Business Technology Trends Survey: A Peer Perspective on IT in Small Business Enabling Small Business Success 2008 Small Business Technology Trends Survey: A Peer Perspective on IT in Small Business 2008 All Covered Inc. www.allcovered.com Contents EXECUTIVE SUMMARY... 3 RECOMMENDATIONS...

More information

Extranet Business Goals

Extranet Business Goals Agenda Extranet Business Optimization What is your organizational strategy? Extranet Business Goals Reduce supply chain inefficiencies Interact with your loyal customer base Extend customer self service

More information

SharePoint a User s s Perspective Jefferson County s s PVA Implementation of Microsoft Office SharePoint Server 2007

SharePoint a User s s Perspective Jefferson County s s PVA Implementation of Microsoft Office SharePoint Server 2007 SharePoint a User s s Perspective Jefferson County s s PVA Implementation of Microsoft Office SharePoint Server 2007 Jefferson County Property Valuation Administration Tax Assessor in most localities.

More information

Microsoft Technology Practice Capability document. MOSS / WSS Building Portal based Information Worker Solutions. Overview

Microsoft Technology Practice Capability document. MOSS / WSS Building Portal based Information Worker Solutions. Overview Microsoft Technology Practice Capability document Overview Microsoft Office SharePoint Server (MOSS) and Windows SharePoint Services (WSS) facilitate rapid website creation that supports specific content

More information

Oracle Real Time Decisions

Oracle Real Time Decisions A Product Review James Taylor CEO CONTENTS Introducing Decision Management Systems Oracle Real Time Decisions Product Architecture Key Features Availability Conclusion Oracle Real Time Decisions (RTD)

More information

Introducing Microsoft SharePoint Foundation 2010 Executive Summary This paper describes how Microsoft SharePoint Foundation 2010 is the next step forward for the Microsoft fundamental collaboration technology

More information

The Role of Predictive Analytics in Asset Optimization for the Oil and Gas Industry

The Role of Predictive Analytics in Asset Optimization for the Oil and Gas Industry The Role of Predictive Analytics in Asset Optimization for the Oil and Gas Industry WHITE PAPER Sponsored by: Tessella Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4400 F.508.988.7881

More information

QUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories.

QUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories. Providing an IT Education Business Processing [ Information Technology, Applications Management ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Software Revenue: $74.3 billion

More information

Uniting the Business and Petrotechnical Worlds

Uniting the Business and Petrotechnical Worlds Uniting the Business and Petrotechnical Worlds Addressing the challenges of E&P through a unified, familiar, and open petrotechnical computing environment that promotes collaboration, accelerates integrated

More information

SharePoint Empowerment: Making Document Management and Organizational Collaboration Easier

SharePoint Empowerment: Making Document Management and Organizational Collaboration Easier SharePoint Empowerment: Making Document Management and Organizational Collaboration Easier Dux Raymond Sy, PMP Managing Partner Quantum X, Inc. 1-800-843-8733 www.learningtree.com LEARNING TREE INTERNATIONAL

More information

Digital Asset Management

Digital Asset Management A collaborative digital asset management system for marketing organizations that improves performance, saves time and reduces costs. MarketingPilot provides powerful digital asset management software for

More information

Vendor briefing Business Intelligence and Analytics Platforms Gartner 15 capabilities

Vendor briefing Business Intelligence and Analytics Platforms Gartner 15 capabilities Vendor briefing Business Intelligence and Analytics Platforms Gartner 15 capabilities April, 2013 gaddsoftware.com Table of content 1. Introduction... 3 2. Vendor briefings questions and answers... 3 2.1.

More information

System Center Service Manager

System Center Service Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

Office SharePoint Server 2007

Office SharePoint Server 2007 Top 10 Benefits of WSS 3.0 Office SharePoint Server 2007 1. Improve team productivity with easy-to-use collaborative tools Connect people with the information and resources they need. Users can create

More information

SHAREPOINT ARCHITECTURE FUNDAMENTALS

SHAREPOINT ARCHITECTURE FUNDAMENTALS CHAPTER 4 SHAREPOINT ARCHITECTURE FUNDAMENTALS Whether you re a business user, manager, architect, developer, or IT pro, you ll want to understand the fundamental structure and core terminology of SharePoint

More information

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save

More information

Office Business Applications (OBA) for Healthcare Organizations. Make better decisions using the tools you already know

Office Business Applications (OBA) for Healthcare Organizations. Make better decisions using the tools you already know Office Business Applications (OBA) for Healthcare Organizations Make better decisions using the tools you already know Page 1 A B S T R A C T Healthcare information is getting more and more difficult to

More information

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent TALEO10 TA LEO.COM Solutions Built for the Talent Age Business value is no longer defined by tangible assets. It s powered by people and ideas. Competitive advantage comes from superior talent driving

More information

Office 365 SharePoint Online White Paper

Office 365 SharePoint Online White Paper Office 365 SharePoint Online White Paper Introduction Overview Cloud computing is slowly changing the way IT companies are offering their software solutions and services. Through cloud computing, IT companies

More information

A brief introduction on SharePoint

A brief introduction on SharePoint A brief introduction on SharePoint Raizel Consulting 11/09/2007 SharePoint is an enterprise information portal, from Microsoft, that can be configured to run Intranet, Extranet and Internet sites. SharePoint

More information

Violin Symphony Abstract

Violin Symphony Abstract Violin Symphony Abstract This white paper illustrates how Violin Symphony provides a simple, unified experience for managing multiple Violin Memory Arrays. Symphony facilitates scale-out deployment of

More information

An Innovative Global Information Management Solution for Exploration Unlocking the Value of Unstructured Data in Oil & Gas

An Innovative Global Information Management Solution for Exploration Unlocking the Value of Unstructured Data in Oil & Gas An Innovative Global Information Management Solution for Exploration Unlocking the Value of Unstructured Data in Oil & Gas 1 Executive Summary The exploration function of a global Integrated Oil and Gas

More information

Expanding Uniformance. Driving Digital Intelligence through Unified Data, Analytics, and Visualization

Expanding Uniformance. Driving Digital Intelligence through Unified Data, Analytics, and Visualization Expanding Uniformance Driving Digital Intelligence through Unified Data, Analytics, and Visualization The Information Challenge 2 What is the current state today? Lack of availability of business level

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

Best Practices for Migrating from Lotus Notes to Microsoft Exchange and SharePoint

Best Practices for Migrating from Lotus Notes to Microsoft Exchange and SharePoint Best Practices for Migrating from Lotus Notes to Microsoft Exchange and SharePoint A White Paper Written by Technology Strategy Research, LLC and Sponsored by Quest Software - Best Practices for Migrating

More information

The Recipe for Sarbanes-Oxley Compliance using Microsoft s SharePoint 2010 platform

The Recipe for Sarbanes-Oxley Compliance using Microsoft s SharePoint 2010 platform The Recipe for Sarbanes-Oxley Compliance using Microsoft s SharePoint 2010 platform Technical Discussion David Churchill CEO DraftPoint Inc. The information contained in this document represents the current

More information

White Paper. An itelligence White Paper SAP Cloud for Sales: An Innovative Approach to Navigating a New Era of Sales Challenges

White Paper. An itelligence White Paper SAP Cloud for Sales: An Innovative Approach to Navigating a New Era of Sales Challenges White Paper An itelligence White Paper SAP Cloud for Sales: An Innovative Approach to Navigating a New Era of Sales Challenges SAP Cloud for Sales: An Innovative Approach to Navigating a New Era of Sales

More information

Presented by Sam Gill Innovative Solutions Inc.

Presented by Sam Gill Innovative Solutions Inc. Presented by Sam Gill Innovative Solutions Inc. ISInc Serving the business community since 1982 Technical and Desktop Training Networking and Software Consulting Partnerships ISInc Technical and Desktop

More information

Executive Dashboards

Executive Dashboards Virtual Training Center for SharePoint 2007 Virtual Training Center for SharePoint 2007 Executive Dashboards ABOUT THE AUTHOR Devereaux Milburn is the author of VTC for SharePoint 2007. As the lead SharePoint

More information

Enterprise 2.0 and SharePoint 2010

Enterprise 2.0 and SharePoint 2010 Enterprise 2.0 and SharePoint 2010 Doculabs has many clients that are investigating their options for deploying Enterprise 2.0 or social computing capabilities for their organizations. From a technology

More information

Strategic Advice from Top-Performing Brands. Global Recruitment Advice

Strategic Advice from Top-Performing Brands. Global Recruitment Advice Global Recruitment: Strategic Advice from Top-Performing Brands Copyright icims, Inc. Global Recruitment Advice Technology has enabled businesses to expand their capacity and hire the best and brightest

More information

Enhancing productivity, enabling. Success. Sage CRM

Enhancing productivity, enabling. Success. Sage CRM Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Workforce Analytics Enable Smarter Decisions

Workforce Analytics Enable Smarter Decisions Ventana Research: Workforce Analytics Enable Smarter Decisions Workforce Analytics Enable Smarter Decisions Finding the Right Tool for Human Capital Management White Paper Sponsored by 1 Ventana Research

More information

Monitoring & Testing

Monitoring & Testing Rivo provides a total monitoring, analysis, testing and reporting solution. Monitor environmental and other enterprise risk and performance metrics such as air, water and land waste/emissions. Monitor

More information

NICE MULTI-CHANNEL INTERACTION ANALYTICS

NICE MULTI-CHANNEL INTERACTION ANALYTICS NICE MULTI-CHANNEL INTERACTION ANALYTICS Revealing Customer Intent in Contact Center Communications CUSTOMER INTERACTIONS: The LIVE Voice of the Customer Every day, customer service departments handle

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

KnoahSoft Harmony TM Suite. Because Not All Agents are Created Equal

KnoahSoft Harmony TM Suite. Because Not All Agents are Created Equal KnoahSoft Harmony TM Suite Because Not All Agents are Created Equal Performance management is not just software; it is a mindset that permeates the entire solution. When performance management tools are

More information

Your Infrastructure. Our Responsibility.

Your Infrastructure. Our Responsibility. Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

DEVELOPMENTS IN THE DATA CENTER/MANAGED SERVICES

DEVELOPMENTS IN THE DATA CENTER/MANAGED SERVICES DEVELOPMENTS IN THE DATA CENTER/MANAGED SERVICES SECTOR Author: Deepak Satya, Practice Head, TIS, Wipro Technologies. Lot has been written on the developments and trends in the data center and all roads

More information

Web access for real-time convenience online

Web access for real-time convenience online All access options Access Maximizer CRM when and where you need it Optimise productivity and increase profitability To work effectively and stay ahead of your competitors in today s demanding business

More information

Your Data, Any Place, Any Time.

Your Data, Any Place, Any Time. Your Data, Any Place, Any Time. Microsoft SQL Server 2008 provides a trusted, productive, and intelligent data platform that enables you to: Run your most demanding mission-critical applications. Reduce

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

Your Data, Any Place, Any Time. Microsoft SQL Server 2008 provides a trusted, productive, and intelligent data platform that enables you to:

Your Data, Any Place, Any Time. Microsoft SQL Server 2008 provides a trusted, productive, and intelligent data platform that enables you to: Your Data, Any Place, Any Time. Microsoft SQL Server 2008 provides a trusted, productive, and intelligent data platform that enables you to: Run your most demanding mission-critical applications. Reduce

More information

Executive Summary WHO SHOULD READ THIS PAPER?

Executive Summary WHO SHOULD READ THIS PAPER? The Business Value of Business Intelligence in SharePoint 2010 Executive Summary SharePoint 2010 is The Business Collaboration Platform for the Enterprise & the Web that enables you to connect & empower

More information

Case Management and Real-time Data Analysis

Case Management and Real-time Data Analysis SOLUTION SET AcuityPlus Case Management and Real-time Data Analysis Introduction AcuityPlus enhances the Quality Assurance and Management capabilities of the Cistera Convergence Server by taking existing

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

Meeting the challenges of today s oil and gas exploration and production industry.

Meeting the challenges of today s oil and gas exploration and production industry. Meeting the challenges of today s oil and gas exploration and production industry. Leveraging innovative technology to improve production and lower costs Executive Brief Executive overview The deep waters

More information

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business. White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed

More information

SUCCESSFUL SHAREPOINT IMPLEMENTATIONS. Maximize Application Availability and Protect Your Mission Critical Assets

SUCCESSFUL SHAREPOINT IMPLEMENTATIONS. Maximize Application Availability and Protect Your Mission Critical Assets SUCCESSFUL SHAREPOINT IMPLEMENTATIONS Maximize Application Availability and Protect Your Mission Critical Assets Brought to You By 5090 Richmond Avenue Suite #336 3 Second Street, Suite # 202 Houston,

More information

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds. ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

Infosys Oil and Gas Practice

Infosys Oil and Gas Practice Infosys Oil and Gas Practice Legacy systems and technologies hamper production at unconventional oil and gas basins and inhibit productivity at conventional energy reserves. The steep cost of exploration,

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

QPR Quality Management

QPR Quality Management QPR Quality Management Solution Overview QPR Balanced Scorecard Solution - Overview Your organization s success with Balanced Scorecard certainly depends on more than just the technology to support it.

More information

SharePoint and Contract Management. Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile)

SharePoint and Contract Management. Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile) 1 SharePoint and Contract Management Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile) 2 Agenda What is SharePoint MOSS 2007 Contract Management Demonstration

More information

GOMEMBERS. GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. www.aptean.com

GOMEMBERS. GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. www.aptean.com GOMEMBERS association management system GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. brochure gomembers overview 2 MEMBERSHIP MANAGEMENT FINANCIAL MANAGEMENT ONLINE SOLUTIONS

More information

Industry Solutions Oil and Gas Engineering Document Control and Project Collaboration Solutions for Oil and Gas

Industry Solutions Oil and Gas Engineering Document Control and Project Collaboration Solutions for Oil and Gas Industry Solutions Oil and Gas Engineering Document Control and Project Collaboration Solutions for Oil and Gas Industry Solutions Managing the complexity of major capital projects in today s oil and gas

More information

EMC Data Protection Advisor 6.0

EMC Data Protection Advisor 6.0 White Paper EMC Data Protection Advisor 6.0 Abstract EMC Data Protection Advisor provides a comprehensive set of features to reduce the complexity of managing data protection environments, improve compliance

More information

VMware Hybrid Cloud. Accelerate Your Time to Value

VMware Hybrid Cloud. Accelerate Your Time to Value VMware Hybrid Cloud Accelerate Your Time to Value Fulfilling the Promise of Hybrid Cloud Computing Through 2020, the most common use of cloud services will be a hybrid model combining on-premises and external

More information

Evaluating SaaS and Cloud Solutions:

Evaluating SaaS and Cloud Solutions: Written in collaboration with SaaS Marketing Strategy Advisors Evaluating SaaS and Cloud Solutions: Effective Solution Overview Organizations of all sizes and across all industries have been rapidly adopting

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Collaboration. Michael McCabe Information Architect mmccabe@gig-werks.com. black and white solutions for a grey world

Collaboration. Michael McCabe Information Architect mmccabe@gig-werks.com. black and white solutions for a grey world Collaboration Michael McCabe Information Architect mmccabe@gig-werks.com black and white solutions for a grey world Slide Deck & Webcast Recording links Questions and Answers We will answer questions at

More information

Enterprise Asset Management made for Microsoft Dynamics AX

Enterprise Asset Management made for Microsoft Dynamics AX Enterprise Asset Management made for Microsoft Dynamics AX CERTIFIED FOR AX 2012 Daxeam What is the total cost of your assets? Asset intensive industries are heavily dependent on maximizing operating time,

More information

W H I T E P A P E R E X E C U T I V E S U M M AR Y S I T U AT I O N O V E R V I E W. Sponsored by: EMC Corporation. Laura DuBois May 2010

W H I T E P A P E R E X E C U T I V E S U M M AR Y S I T U AT I O N O V E R V I E W. Sponsored by: EMC Corporation. Laura DuBois May 2010 W H I T E P A P E R E n a b l i n g S h a r e P o i n t O p e r a t i o n a l E f f i c i e n c y a n d I n f o r m a t i o n G o v e r n a n c e w i t h E M C S o u r c e O n e Sponsored by: EMC Corporation

More information

Title: Harnessing Collaboration: SharePoint and Document Management

Title: Harnessing Collaboration: SharePoint and Document Management Title: Harnessing Collaboration: SharePoint and Document Management News Outlet: ECM Connection Author: Bob Dickerson Author Bio: Bob Dickerson is vice president of DocPoint Solutions, a subsidiary of

More information

Cubic Live Services. Cubic Live s Strengths. Messaging Solutions & Services. Collaboration Solution & Services

Cubic Live Services. Cubic Live s Strengths. Messaging Solutions & Services. Collaboration Solution & Services Cubic Live Services Messaging Solutions & Services Hosted / In-house of Exchange 2010 Hosted / In-house of Cube Mail / Zimbra Email Hosted / In-house of Cube MailBank Mail Archiving Solution Hosted / In-house

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

Enhancing Performance Management in the Batch Process Industries

Enhancing Performance Management in the Batch Process Industries Enhancing Performance Management in the Batch Process Industries Application Brief About AspenTech AspenTech is a leading supplier of software that optimizes process manufacturing for energy, chemicals,

More information

WORKFORCE MANAGEMENT SUITE

WORKFORCE MANAGEMENT SUITE solutions WORKFORCE MANAGEMENT SUITE For Small and Midsize Businesses Enterprise-Class Workforce Management. Simplified. UNIFIED WORKFORCE MANAGEMENT: One database. One user experience. One employee record.

More information

Project Management through

Project Management through Project Management through Unified Project and Portfolio Fluent User Interface Management Built on SharePoint Server 2010 Time Reporting Enhancements Project Initiation & Business Case Exchange Server

More information

MICROSOFT DYNAMICS CRM Roadmap. Release Preview Guide. Q4 2011 Service Update. Updated: August, 2011

MICROSOFT DYNAMICS CRM Roadmap. Release Preview Guide. Q4 2011 Service Update. Updated: August, 2011 MICROSOFT DYNAMICS CRM Roadmap Release Preview Guide Q4 2011 Service Update Updated: August, 2011 EXECUTIVE SUMMARY Microsoft has delivered significant innovation and value in customer relationship management

More information

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence Solution Overview > Optimizing Customer Care Processes Using Operational Intelligence 1 Table of Contents 1 Executive Overview 2 Establishing Visibility Into Customer Care Processes 3 Insightful Analysis

More information

Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system

Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system Prepared by: Ron Beck, Director, McGladrey LLP ron.beck@mcgladrey.com August 2013 In the modern workplace,

More information

Extend the value of Microsoft Dynamics ERP with other technology innovations from Microsoft

Extend the value of Microsoft Dynamics ERP with other technology innovations from Microsoft Extend the value of Microsoft Dynamics ERP with other technology innovations from Microsoft Combined with these products and technologies, Microsoft Dynamics ERP solutions can help you gain momentum in

More information

Information Technology Strategic Plan 2013 9/23/2013

Information Technology Strategic Plan 2013 9/23/2013 Information Technology Strategic Plan 2013 9/23/2013 Unit Mission Statement: Information Technology Shared Services is dedicated to providing unparalleled service and support to the UC Davis College of

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Quick Guide: Selecting ICT Tools for your Business

Quick Guide: Selecting ICT Tools for your Business Quick Guide: Selecting ICT Tools for your Business This Quick Guide is one of a series of information products targeted at small to medium sized businesses. It is designed to help businesses better understand,

More information

The Worksoft Suite. Automated Business Process Discovery & Validation ENSURING THE SUCCESS OF DIGITAL BUSINESS. Worksoft Differentiators

The Worksoft Suite. Automated Business Process Discovery & Validation ENSURING THE SUCCESS OF DIGITAL BUSINESS. Worksoft Differentiators Automated Business Process Discovery & Validation The Worksoft Suite Worksoft Differentiators The industry s only platform for automated business process discovery & validation A track record of success,

More information

Intelligent document management for the legal industry

Intelligent document management for the legal industry Brochure Intelligent document management for the legal industry HP WorkSite The leading legal enterprise content management solution Sharing documents between legal teams, clients, and service providers

More information

The Webcast will begin at 1:00pm EST. www.gig-werks.com

The Webcast will begin at 1:00pm EST. www.gig-werks.com Workflow throughout the Enterprise for Legal Firms and Departments The Webcast will begin at 1:00pm EST www.gig-werks.com Today s Presentation: Introduction & About Gig Werks Gig Werks Experience with

More information

Managed Private Cloud for Microsoft Lync

Managed Private Cloud for Microsoft Lync Managed Private Cloud for Microsoft Lync www.connectsolutions.com sales@connectsolutions.com (510) 350-3500 You already know how Microsoft Lync can increase employee productivity and lower communication

More information

PIVOTAL CRM. CRM that does what you want it to do BROCHURE

PIVOTAL CRM. CRM that does what you want it to do BROCHURE PIVOTAL CRM CRM that does what you want it to do BROCHURE THE PIVOTAL CRM PHILOSOPHY THE PIVOTAL ADVANTAGE Today s business world is a fast moving and dynamic environment one in which your teams expect

More information

Oracle Cloud: Line of Business PaaS Services. Balaji Yelamanchili Senior Vice President Product Development

Oracle Cloud: Line of Business PaaS Services. Balaji Yelamanchili Senior Vice President Product Development Oracle Cloud: Line of Business PaaS Services Balaji Yelamanchili Senior Vice President Product Development Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to Oracle's

More information

Vistara Lifecycle Management

Vistara Lifecycle Management Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

EBLA Computer Consultancy Co.

EBLA Computer Consultancy Co. EBLA Computer Consultancy Co. Company Profile 1 P a g e Table of Contents 1 BIDDER PROFILE... 3 INTRODUCTION... 3 VISION... 3 FOCUS AND TARGET MARKETS... 4 VENDOR EXPERIENCE AND QUALIFICATIONS... 4 SOLUTIONS

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

Protecting Data with a Unified Platform

Protecting Data with a Unified Platform Protecting Data with a Unified Platform The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

More information

Capture Your Assets (CYA) Data Retention Policies in E&P

Capture Your Assets (CYA) Data Retention Policies in E&P 1 Capture Your Assets (CYA) Data Retention Policies in E&P By Suzi Hutchinson, Sr. Product Manager, Information Management, and Janet Hicks, Sr. Manager, Information Management Presented at Petroleum Network

More information

Data Virtualization Overview

Data Virtualization Overview Data Virtualization Overview Take Big Advantage of Your Data "Using a data virtualization technique is: number one, much quicker time to market; number two, much more cost effective; and three, gives us

More information

Powering Real-Time Mobile Access to Critical Information With Citrix ShareFile

Powering Real-Time Mobile Access to Critical Information With Citrix ShareFile Powering Real-Time Mobile Access to Critical Information With Citrix ShareFile An enterprise file sync and sharing solution built for the needs of the energy, oil and gas industry to provide employee and

More information

Microsoft Dynamics NAV for Government Contractors

Microsoft Dynamics NAV for Government Contractors Microsoft Dynamics NAV for Government Contractors Introduction Small to midsize companies that do business with the federal government have unique challenges not typically faced by companies that exclusively

More information

Collecting and Analyzing Big Data for O&G Exploration and Production Applications October 15, 2013 G&G Technology Seminar

Collecting and Analyzing Big Data for O&G Exploration and Production Applications October 15, 2013 G&G Technology Seminar Eldad Weiss Founder and Chairman Collecting and Analyzing Big Data for O&G Exploration and Production Applications October 15, 2013 G&G Technology Seminar About Paradigm 700+ 26 700+ 29 7 15,000+ 15+ 200M+

More information