MARBLE FALLS AREA EMS, INC. OPERATIONS DIRECTOR POSITION

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1 MARBLE FALLS AREA EMS, INC. OPERATIONS DIRECTOR POSITION HISTORY: The City of Marble Falls, Texas is a rural community of 7500 residents, and Marble Falls Area EMS currently serves a population of over 30,000. Located in Burnet County just an hour from Austin, Marble Falls has become known for its granite quarries, producing the "Texas pink granite," seen on the Texas capitol building. Marble Falls has the county's highest population and is also the largest trade center. It has gained popularity through such events as the Lakefest SDBA drag boat races, Christmas by the Lake, and the Howdy Roo chili cook-off. Following the statewide trend in the late 1970s, a small group of enthusiastic citizens banded together and completed the steps required to establish a local EMS system. Acquiring the proper training was only one of the challenges. The nearest courses were in Austin or Temple. On November 13, 1978, the Texas State Comptroller's office issued the Articles of Incorporation to the Marble Falls Area Emergency Medical Service, Inc. In the early days, the ambulance was parked in the driveway of the responder on call. The City of Marble Falls handled all the administrative duties until At that time, city officials and the EMS Board of Directors met to discuss separating the EMS from the city functions. Service agreements were executed with the cities of Marble Falls and Meadowlakes, a separate incorporated city within the boundaries of Marble Falls, stating that the Marble Falls Area EMS would provide 24-hour emergency medical coverage in exchange for an agreed amount of funding from the cities. Through establishing a rate schedule, soliciting donations, and promoting occasional fundraisers, EMS became a selfsupporting entity.

2 A 12-month study showed the majority of calls occurred during the weekday shifts. This was the most difficult time to cover the volunteer schedule since most of the volunteers were employed. The demands exceeded the available resources of the EMS so it became necessary to supplement the existing system with paid responders. As paid and volunteer staff learned to coexist, the Marble Falls community ultimately received a higher level of service. Gradually, EMS began offering local classes, starting with ECA and CPR. Later, EMT classes were opened to volunteers from Burnet and nearby counties. Marble Falls became a major provider for certification and continuing education training. Several years ago, it acquired accreditation through the Texas Department of Health as a C.E. sponsor. The Texas Hill Country has seen tremendous growth over the past seven or eight years. Marble Falls has been highly publicized as one of the nation's most attractive retirement spots. Young families are also drawn to this area. It is located on the Highland Lakes chain along the Colorado River and offers recreation facilities such as boating, camping and golfing. Marble Falls ISD is working to provide adequate space for the influx of new families seeking an escape from the faster pace of the larger cities. With growth comes change. Call volume has tripled since Marble Falls Area EMS expects well over 3,500 calls this year. OPERATIONS: Marble Falls Area EMS operates six MICU-capable ambulances. The 911 system is dispatched from the Marble Falls Police Department, Burnet County Sheriff's Office or the Llano County Sheriff s Office depending on the caller's location. EMS provides 24-hour emergency response to the City of Marble Falls, City of Meadowlakes, City of Horseshoe Bay, City of Granite Shoals, City of Cottonwood Shores and City of Highland Haven as well as portions of unincorporated Burnet and Llano Counties. Burnet County is divided among four EMS units. These units provide each other with mutual aid coverage as needed for multiple-patient calls and backup on high-activity days. Marble Falls Area EMS transports emergency patients to the most appropriate medical facility. Seton Highland Lakes Medical Center, located 13 miles north in Burnet is our closest facility. Marble Falls Area EMS also works closely with two helicopter services. Air Evac Life Team is located behind the fire station in Marble Falls and Star Flight is located 40 miles East of Marble Falls in Austin. The MFAEMS roster currently consists of 27 full-time paid employees, 17 part-time paid employees and 4 volunteer responders. The Board of Directors consists of seven members, elected to staggered terms. Their duties include policymaking, training coordination, purchase approval, budgeting and financial matters, etc. MFAEMS is able to provide a very high level of care with a system of first responders, basic providers and advanced life support paramedics. Not only does MFAEMS provide based ambulance response, the service provides hospital to hospital transfer service from Seton Highland Lakes and Scott and White Llano Hospital to hospitals in Austin, San Antonio, Temple, Fredericksburg and other destinations throughout the State of Texas. Additionally, MFAEMS provides support, education, and physician direction for many of the first responder agencies and fire departments in the area. MFAEMS has grown from the first paid paramedic in 1996 into a progressive professional community based emergency medical service that was recognized as the EMS Provider of the Year by the Texas Department of State Health Services in MFAEMS Community Education Programs: Community First Responder Training, Elder Care Fair, Children s Day Celebration, Car Safety Seat Education-B.E.A.R.S., Career Days for MFISD Students, Back to School Health Fair, EMS Week 911 Programs, Fire Prevention Week Programs with Area Fire Departments, Community CPR and First Aid Classes and Scout-O-Rama. MFAEMS Equipment: Frazer Ambulances, Stryker Power Stretchers, Physio Control Life Pack 12 with Bluetooth syncing to Toughbook epcr, capnography, pulse oximetry, EZ IO, Mucosal Atomizers, CPAP and progressive Clinical Practice Guidelines.

3 We are governed by a volunteer board of directors that meets on the third Wednesday of every month at our central station in Marble Falls. Pre-hospital emergency service is provided by 4 volunteers, 28 full-time employees and 17 parttime employees. Our fleet consists of 6 ambulances, 2 SUV command vehicles and 1 staff vehicle that are housed at stations in Marble Falls, Granite Shoals, Cottonwood Shores and Horseshoe Bay. We provide emergency medical care to our community as well as to work with the local area fire departments in rescue/haz-mat situations and law enforcement in tactical situations. Board of Directors: Jeff Bingham, President Mike Williams, Vice-President Cecilia Phillips, Secretary Jeff Ford, Community Liaison Robyn Richter, At Large Liz Atchley, At Large Carlton Brady, At Large Medical Director: Jeffery Jarvis, MD, LP Command Team: Johnny Campbell, Executive Director Rena MacDonald, Finance Director Brandon Dempsey, Captain Darlene Parker, Captain Ken Smathers, Captain Buddy Bowers, FTO/Sergeant Vaughn Hamilton, FTO/Sergeant Ryan Schaefer, FTO/Sergeant James Nolley, Support Services

4 JOB TITLE: Operations Director FLSA DESIGNATION: Exempt OBJECTIVES: To assist the Executive Director in the management of Marble Falls Area EMS in day-to-day matters and administration of a comprehensive plan for the future growth and expansion of the service. ORGANIZATIONAL RELATIONSHIPS: 1. REPORTS TO: Executive Director 2. DIRECTS: All personnel below the rank of Operations Director. 3. OTHER: The Operations Director works closely with federal, state, and local emergency responders; local officials; community groups and organizations; and with the general public. GENERAL STATEMENT OF DUTIES: The position of Operations Director is a director s position that involves working with the Executive Director in the supervision and management of the overall operations of Marble Falls Area EMS and the maintenance of positive working relations with the Executive Director, Board of Directors, employees, officials, organizations, and the general public relating to emergency medical services. This position is responsible for, but not limited to: assists in planning, organizing, developing, and coordinating emergency medical services, public relations, and support activities for the service area; assists in overall administration of the EMS including purchasing, personnel, training, and internal investigations; assists in the oversight of the billing, medical and financial records, and communications functions of the EMS; assists in the oversight of development and implementation of training programs; assists in the oversight of development and implementation of departmental policies and procedures including hiring and dismissal policies; assists in the oversight of development and implementation of medical scope of practice; assists in evaluating the effectiveness of EMS activities and developing and implementing plans for improved operations; assists in maintenance and repairs of EMS vehicles and property; confers with city, county, elected officials and representatives of the emergency services community on matters of mutual interest; assists in preparing the organizational budget for the EMS; assists in directing EMS employees and operations during emergencies; assists in handling citizens complaints, claims, and lawsuits; assists in maintaining all legal/litigation files related to personnel; assists in maintaining extensive personnel files on all employees; assists in supervising all job descriptions, job postings and advertising procedures; assists in research and preparation of the department s response to all formal charges of employment discrimination with assistance from the department retained law firm; assists in processing all employment complaints; assists in reviewing and evaluating criminal history information and determining suitability of a person for a position in light of background information obtained;

5 assists in determining employee pay and/or classifications; assists in performing annual audit of driving records of each employee who is required to drive in the course and scope of employment with the department; Performs other related duties as may be assigned or required. PHYSICAL AND ENVIRONMENTAL CONDITIONS: The Operations Director must be able to lift and carry up to 20 pounds and to pull, push or drag up to 50 pounds of materials and supplies. The Operations Director is required to walk, stand, and sit for extended periods of time. The Operations Director must use eyes, ears, hands and fingers to perform assigned duties and responsibilities. There is a possibility of severe injury or loss of life during the performance of duties. The job of Operations Director is performed largely indoors but may require work outdoors in extreme temperatures including heat, cold, temperature swings, and inclement weather. REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND TRAINING: The position of Operations Director requires a comprehensive knowledge of emergency medical services administration, including but not limited to organizational procedures, technical and operating principles, best practices, and the common problems related to EMS and disaster management activities. The Operations Director must have a complete familiarity with local ordinances and with state and federal laws relating to EMS operations. The Operations Director must have the mental acuity and experience to enable him/her to plan, assign, coordinate and conduct the varied work and functions within an EMS department. In emergency situations, the Operations Director must have the ability to exercise good judgment; to coordinate the work of subordinates; to react calmly and quickly; and to establish and maintain effective working relationships with federal, state, and local government officials as well as other city departments and the general public. EDUCATION, WORK EXPERIENCE, CERTIFICATIONS, LICENSES AND OTHER REQUIREMENTS: 1. High School Diploma or GED equivalent. 2. A valid Class C Texas Driver s License. 3. Three years of progressive responsible experience in emergency medical response. Equivalent combination of education and experience will also be considered. 4. EMT Basic certification from the Texas Department of State Health Services. EMT-Paramedic obtainable within six months of hire date. 5. Familiarity with the management of non-profit corporations and business development is desirable. 6. NIMS 100,200,300,400,700 and 800 must be obtained within six months of hire date. 7. Credentialed provider at your level of certification within six months of hire date. COMPENSATION AND BENEFITS: 1. Salary - $75, per year 2. Insurance Medical/Dental/Vision/Life 3. Long Term Disability 4. SIMPLE Retirement Plan 5. Paid Time Off 6. Uniform Allowance 7. Monthly Continuing Education Opportunities

6 APPLICATION PROCESS: 1. Complete and submit online application, resume and at least three letters of reference. 2. Submit a copy of your current Texas Department of State Health Services and National Registry Certification if applicable. 3. Submit Federal and applicable State Criminal History 4. Submit State of Texas or applicable state Driving Record for the past three years. The position is open until filled. Applicants selected as finalists for this position will be subject to a comprehensive background check. Upon conditional job offer, applicant will be required to take a pre-employment physical and drug test. For Further Information Contact: Johnny M. Campbell, Executive Director Marble Falls Area EMS 609 Industrial Blvd. Marble Falls, Texas (830) Office (830) Fax jcampbell@mfaems.org Marble Falls Area EMS, Inc. is an equal opportunity employer