Business Communication Suite (BCS) 2.1 Training Programs. Catalog of Course Descriptions

Transcription

1 Business Communication Suite (BCS) 2.1 Training Programs Catalog of Course Descriptions

2 Page 2 Catalog of Course Descriptions INTRODUCTION...4 IMS IN A NUTSHELL...5 BCS IN A NUTSHELL...7 IMS FROM A BUSINESS PERSPECTIVE...9 IMS 10B OVERVIEW...11 IMS SIGNALING...13 BCS 2.1 MOBILITY SERVER OPERATION AND CONFIGURATION...17 BCS 2.1 COLLABORATION SERVER OPERATION AND CONFIGURATION...21 BCS 2.1 BUSINESS VOICE OPERATION & CONFIGURATION...25 BROADWORKS OPERATION AND CONFIGURATION FOR IMS...27 SBG 3.1 OPERATION AND CONFIGURATION FOR IMS...31 IS MGW 2.0 OPERATION AND CONFIGURATION FOR IMS...35 IS MGC 6.1 OPERATION AND CONFIGURATION...37 IMS 10B PSTN GATEWAY OPERATION AND CONFIGURATION...41 IPWORKS 7.0 OPERATION AND MAINTENANCE FOR IMS...45 CSCF 5.0 HSS/SLF 5.0 OPERATION AND CONFIGURATION...47 PGM 4.1 OPERATION & CONFIGURATION...51 IMS SERVICE DEVELOPMENT STUDIO (SDS) 4.1 APPLICATION DEVELOPMENT..53 Commercial in Confidence 2

3 Page 3 IMS OPERATION AND MAINTENANCE ADVANCED...57 Commercial in Confidence 3

4 Introduction Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Learning service delivery is supported by the following methods: Icon Delivery Method Instructor Led Training (ILT) Web Based Learning/eLearning (WBL) Structured Knowledge Transfer (SKT) Seminar (SEM) Workshop (WS) Virtual Classroom Training (VCT) Delivery Enablers Remote Training Lab (RTL)

5 IMS in a Nutshell LZU R1A Description Do you want to learn more about IP Multimedia Subsystem (IMS)? This web-based course is an introduction to Ericsson IMS. It provides an overview of the IP Multimedia Subsystem (IMS) and the Ericsson solutions based on IMS Core. The IMS architecture is briefly described. Learning objectives On completion of this course the participants will be able to: 1 Explain the purpose and benefits of IMS 2 Describe the IMS architecture briefly 3 List the Ericsson IMS offerings Target audience The target audience for this course is: Fundamentals Prerequisites Students should have a good general knowledge of telecommunications. Duration and class size The length of the course is 1 hours. Learning situation This a web-based interactive training course with multimedia content.

6 Page 6 Intentionally Blank Commercial in Confidence 6

7 BCS in a Nutshell LZU R1A Description Do you want to learn more about Business Communication Suite (BCS)? This web-based course is an introduction to Ericsson BCS. The BCS services, architecture and signalling flows are described briefly. Learning objectives On completion of this course the participants will be able to: 1 Understand the purpose and benefits of BCS 2 Outline the BCS services 3 Describe the BCS architecture 4 Explain typical BCS signalling flows Target audience The target audience for this course is: Fundamentals Prerequisites Students should have a good general knowledge of telecommunications. Duration and class size The length of the course is 1 hours. Learning situation This a web-based interactive training course with multimedia content.

8 Page 8 Intentionally Blank Commercial in Confidence 8

9 IMS from A Business Perspective LZU R1A Description For many, IMS is the future. It will provide revenue enhancing services and open up new channels in a convergent environment. For some more, IMS represents a standardized base on which to build for future. How will money be generated with IMS? Are their alternatives and what s the best way forward? IMS from business perspective aims to provide a business overview to give you answers you need to make your decisions about one of the most important technological innovations in the telecom industry. By understanding the market needs and taking own business goals in mind, it will be possible to find the best way forward. Ericsson s global presence allows us to provide business perspective based on global understanding. As one of the leaders in this field, Ericsson has technical and market knowledge to provide the best. Learning objectives On completion of this course the participants will be able to apply the knowledge to own situation and provide guidance for own IMS strategy. 1 Understand the market evolution behind the move towards IMS List the main business and technology drivers Give examples of Converging solutions Provide an overview of the IMS Technology and innovative IMS services Explain operator and end-user benefits of IMS based multimedia services List common enablers in IMS networks 3. List operator & end-user benefits of IMS based multimedia services 4. Present an overview of types of services available 5. Give examples of services using IMS-unique properties Explain the roles in an economic eco-system Describe IMS business ecosystem Define the various B2B relationships in the eco-system Discuss IMS support for development and evolution of new services Describe best practices for service launch for maximizing IMS service uptake Build services packages for different segments 8. Discuss pricing schemes Suggest suitable promotions for each segment List key elements influencing the profitability of the IMS networks 10. Describe different IMS Business case scenarios 11. List some IMS success stories

10 Page 10 Target audience The target audience for this course is: Business Developers This audience has responsibility of defining, recommending or implementing the operator strategy specifically within the multimedia domain Prerequisites The participants should be familiar with basic telecommunications business and the evolution towards multimedia services. A successful completion of Telecom Operator 2.0; Business Challenges & Opportunities (LZU ) will provide the neccesary understanding. Duration and class size The length of the course is 6 hours and the maximum number of participants is 16 Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Business & Technological drivers 45 minutes IMS Services 45 minutes IMS Eco System 45 Minutes Successful launch of IMS services 45 Minutes Building IMS Business Case & Wrap-up 90 Minutes Commercial in Confidence 10

11 IMS 10B Overview Description LZU R1A Do you want to know how operators and end users can benefit from IMS and what the different Ericsson IMS solutions are; then this is a course for you. The course provides an overview of the IP Multimedia Subsystem (IMS) and the Ericsson solutions for IMS based on the system products IMS Core and MMTel. End user benefits and what IMS services an operator can offer are explained. The features, nodes & signalling aspects are described for the IMS offerings related to IMS Core and MMTel. Learning objectives On completion of this course the participants will be able to: 1 Explain why there is a need for IMS 1.1 Describe the IMS system in overview the services and capabilities IMS provides. 1.2 List which standardization bodies define IMS and IMS related services 1.3 Explain what is meant by the IMS eco system 1.4 Present operator and end-user benefits of IMS. 2 Outline the Ericsson IMS Offerings 2.1 Explain the IMS offerings in the areas of Voice, Video, Presence, Messaging and Business communication in overview 3 Describe the architecture of the Ericsson System Products 3.1 List the main features of IMS Core and MMTel 3.2 Name and explain the functional nodes in IMS Core and MMTel 3.3 Explain how MMTel interworks with PSTN and other VoIP networks 3.4 Identify the signaling and media protocols used in the system products and describe where they are used 3.5 Recognize the platforms used for the System Products 4 Present typical IMS end-to-end session set-ups 4.1 Get a basic understanding of SIP 4.2 Illustrate the SIP & Diameter signalling sequence for Registration. 4.3 Explain the SIP signalling sequence for an IMS to IMS session. 4.4 Present the SIP signalling sequence for an IMS to PSTN session Target audience The target audience for this course is: Fundamentals Prerequisites Students should have a good general knowledge of telecommunications.

12 Page 12 Duration and class size The length of the course is 1 day (6 hours) and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to IMS 1 hour Ericsson IMS Solutions 2 hours Ericsson IMS System Products 2 hours IMS end-to-end session set-up 1 hour Commercial in Confidence 12

13 IMS Signaling LZU R2A Description This course provides a detailed introduction to signalling in the IMS by presenting the protocols involved and different traffic cases from the IMS/MMTel system (optionally PTT). The following protocols are described with reference to the Ericsson IMS solutions and to the relevant IETF and 3GPP specifications: SIP protocol and the most important IMS related extensions to SIP; SDP (Session Description Protoco)l; Diameter protocol and IMS related Diameter applications; H248/MeGaCo. In addition, other related protocols, such as MSCML, TBCP, DNS & RTP will be described. Actual signalling traces are used where possible to show the practical aspects of signalling in an IMS network. Learning objectives On completion of this course the participants will be able to: 1 Describe the architecture of IMS; the functions of the main logical nodes in the IMS System; the main IMS specifications and protocols. 1.1 Describe the roles of IETF, 3GPP, TISPAN & OMA in IMS. 1.2 Describe the main 3GPP specifications and IETF RFCs relating to IMS. 1.3 Describe the concepts related to mobile and fixed access to IMS. 1.4 Describe the main protocols, signalling flows and node functions for typical IMS Sessions, including Registration, IMS/MMTel to IMS/MMTel Sessions; IMS/MMTel to GSTN sessions and Push To Talk sessions. 2 Understand and describe the structure, specifications and usage of Session Initiation Protocol (SIP). 2.1 Describe what SIP is and the reasons why SIP is required in IMS. 2.2 List and describe the main RFCs related to SIP and SDP. 2.3 Explain the basic functions and capabilities of SIP and SDP. 2.4 Describe the function of SIP Components, SIP Proxies and SIP User Agents (UAC, UAS). 2.5 Explain stateful and stateless SIP Proxies. 2.6 Describe the specifications, functions and usage of the SIP Methods and SIP Responses, including: The use of the REGISTER Method. The use of the INVITE, BYE, CANCEL, ACK, Methods in Session Establishment. The functions and use of the SIP OPTIONS Method. The use of SUBSCRIBE, NOTIFY & SUBSCRIBE Methods with reference to the Presence Service in IMS. 13

14 The use of the SIP INFO, UPDATE & REFER Methods in session establishment and mid-session signalling. The use of the MESSAGE Method for instant messaging. The PRACK Method (incl. RSeq & Rack) and its usage in IMS. 2.7 Explain SIP Transactions and Dialogs. 2.8 Explain Telephone numbers, SIP-URIs, Tel-URLs for addressing end-users. 2.9 Explain the routing and addressing principles of SIP messages and the function of the SIP routing header fields (Request URI, Via, Route, Record-Route, Contact and others) Describe the function and uses of the more common SIP header fields used in IMS and their related RFCs Describe the Registration process, including Authentication Describe SIP to SIP and SIP to ISUP Session establishment Describe SIP/ISUP interworking including specifications, and the function and use of Number Normalization, ENUM and External Network Selection (Breakout BGCF) Explain SIP forking. 3 Understand and describe the structure, specifications and usage of Session Description Protocol (SDP) in IMS. 3.1 Explain the function of SDP and the offer / answer model for SDP in IMS. 3.2 Describe the structure of SDP and the function of the SDP fields with reference to the associated RFCs. 3.3 Describe the use of SDP in SIP and MeGaCo signalling sequences. 4 Describe the use of RTP/RTCP in IMS 4.1 List the rfc standards associated with RTP & RTCP. 4.2 Describe the function and content of the RTP header fields, including payload types for speech, video and DTMF (rfc2833). 4.3 Describe RTCP functions and messages. 5 Describe the function of DNS in IMS. 5.1 Describe when DNS is used in IMS signalling flows. 5.2 Describe the location of SIP servers using DNS. 5.3 Describe the purpose and structure of NAPTR, SRV and A-Record queries. 5.4 Describe the function and purpose of the ENUM function. 6 Understand and describe the structure, specifications and usage of the Diameter Protocol in IMS 6.1 Describe the base functions and capabilities of Diameter and the associated RFCs. 6.2 Describe the routing principles of Diameter in IMS. 6.3 Describe the structure of Commands. 6.4 Describe the structure, types and format of AVPs. 6.5 Describe the main Diameter base protocol messages and AVPs. 6.6 Describe Vendor specific Commands & AVPs 6.7 Describe the services provided by the Cx/Dx, Zx, Sh/Dh and Rf interfaces in IMS. 6.8 Describe the main IMS Diameter messages and AVPs associated with the Cx/Dx, Zx, Sh/Dh and Rf interfaces in IMS. 6.9 Analyze typical Diameter signalling flows and Message content for Registration (Cx/Dx and Sh/Dh), Session Establishment and Charging (Rf). Commercial in Confidence 14

15 7 Understand and describe the structure, specifications and usage of H248 (MeGaCo) 7.1 Describe the main function and usage of H248 in IMS and the main RFCs. 7.2 Describe the H248 Context Model. 7.3 Describe the H248 Commands, Descriptors and Parameters and their use in IMS. 7.4 Describe Packages and Profiles. 7.5 Describe typical H248 signalling sequences in IMS and their relationship with SIP and ISUP signalling. 8 Explain in detail, a range of IMS signalling flows (including SIP, SDP, Diameter, H248, DNS protocols), including the function and use of the more common SIP header fields and Diameter AVPs. 8.1 Describe the Registration signalling flow, including HTTP Digest, SSO & AKA Authentication. 8.2 Describe session establishment flows for SIP to SIP, SIP to PSTN and PSTN to SIP calls. 8.3 Describe Presence signalling flows and the use of the Subscribe, Notify & Publish Methods. 8.4 Describe signalling flows for a range of call scenarios, such as: Call to unregistered user Call to user with Call Forwarding service active Call to user registered at several locations. Sequences using the OPTIONS, INFO and REFER methods. 9 Analyze detailed WireShark protocol analyzer traces for a range of IMS signalling scenarios. 9.1 Use the basic features of WireShark to capture; display; filter and analyze signalling flows. 10 Describe the IMS architecture and signalling flows for typical PTT sessions (Optional) 10.1 Describe the PTT services and the mobile IMS architecture Describe the signalling sequences for a typical PTT session Analyze detailed Signalling Trace Analysis for a range of SIP & PTT session scenarios. Target audience The target audience for this course is: System Technicians, Service Technicians, System Engineers, Service Engineers. Prerequisites The students should have attended IMS Overview LZU (or LZU ) In addition the students should have a good basic understanding of general datacom and telecoms networks and good knowledge of IP networking and the TCP/IP protocol family. Commercial in Confidence 15

16 Duration and class size The length of the course is 24 hours (4 days) and the maximum number of participants is 16 Learning situation This course is based on theoretical instructor-led lessons and theoretical exercises based on WireShark traces. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 IMS Revision & Standards. 1.5 hours SIP Theory 3 hours Exercise: Registration trace 1.5 hours 2 SIP Theory part 2 and SDP 3 hours Diameter Theory 1.5 hours DNS & RTP Theory 0.5 hours Exercise: Analysis of IMS Signalling trace: SIP Message Routing 1 hour 3 Exercise: Analysis of IMS signalling trace: IMS user to IMS user Session Establishment 1 hours H248/Megaco Theory 1.5 hours IMS to GSTN Breakout Theory & GSTN to IMS sessions 1 hour Exercise: Analysis of IMS Signalling Traces: SIP to GSTN 2.5 hours Breakout & GSTN to SIP sessions 4 Theory: IMS Signalling flows for a range of scenarios 2 hours Exercises: Analysis of IMS Signalling traces for a range of 3.5 hours scenarios Summary & Close 0.5 hour Commercial in Confidence 16

17 BCS 2.1 Mobility Server Operation and Configuration NOTE: This course is only delivered on demand LZU R1A Description The BCS Mobility Server allows a GSTN terminal (mobile or fixed phone) to be registered as an IMS user to take advantage of the services IMS offers. This includes IMS voice services, charging, user provisioning, self management and routing. This course will provide the participants with understanding of the BCS2.1 Mobility Server and solution; the knowledge to perform configuration of the Mobility server; and the knowledge to preform verification of the solution s interworking with the rest of the IMS and BCS network. Learning objectives On completion of this course the participants will be able to: 1 Describe the BCS Mobility Solution Architecture, Node Interworking and Protocols 1.1 Explain how the SRD is used within the solution 1.2 Explain Service Domain Selection and call control (for originating and terminating calls) 1.3 Explain the registration process of non-sip terminals in IMS domain 1.4 Explain multi-country support and roaming support 1.5 Explain support for geographical redundancy 2 Explain which IMS services are available to a BCS Mobility User 2.1 List the IMS Telephony Services (Centrex or Business Voice) available to the BCS Mobility User 2.2 List other IMS Services available to the BCS Mobility user 3 Configure and verify the BCS Mobility Solution 3.1 Configure and verify parameters for the Mobility Server 3.2 Configure and verify the CAPv2 interface between the MSC-S/GMSC and the Mobility Server 3.3 Configure and verify the LDAP interface between the SRD and the Mobility Server 3.4 Configure and verify parameter settings in the CSCF relevant to the BCS Mobility Solution 3.5 Configure and verify parameter settings in the MGC relevant to the BCS Mobility Solution 3.6 Configure and verify parameter settings in the SRD relevant to the BCS Mobility Solution 17

18 4 Perform surveillance and maintenance tasks for the BCS Mobility Solution 4.1 View Alarm Lists 4.2 Describe the alarms associated with the Mobility Server and take action to repair them. 4.3 Backup and Restore the Mobility Server on OMP 4.4 Describe how to monitor the performance for the BCS Mobility solution 4.5 Perform basic fault-finding activities on the BCS Mobility function. 5 Describe the protocols and typical signalling sequences for a range of BCS Mobility Scenarios. 5.1 Describe how SIP, Diameter, Camel and other protocols are used in the Mobility service. 5.2 Describe typical signalling flows for a range of BCS Mobility scenarios. 5.3 Make and analyze traces using WireShark for a range of scenarios, including: The Registration procedure for a BCS Mobility user. The Session set-up procedure between a BCS Mobility user and a normal IMS user. The Session set-up procedure between two BCS Mobility users. The Session set-up procedure between a BCS Mobility user and a GSTN user. 6 Analyze and resolve Faults in BCS Mobility 6.1 Perform analysis of faults using signalling traces, alarms, logs etc. 6.2 Localize and repair faults associated with the BCS Mobility service Target audience The target audience for this course is: System Engineers, Service Engineers, and Ericsson Personnel working with operation, provisioning and configuration of the Mobility Server solution for IMS networks. Prerequisites Successful completion of the following courses (or equivalent): IMS 5.0 Overview LZU IMS Signaling LZU OMP 2.0 Operation and Maintenance LZU The following courses are recommended but not mandatory pre-requisites: ICS 5.0 IS PSTN Gateway Operation and Configuration LZU Commercial in Confidence 18

19 Duration and class size The length of the course is 18 hours (3 days) and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led sessions given in both classroom and in a technical environment using an IMS Lab including the BCS Mobility Server, which can be accessed remotely. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Describe the BCS Mobility Solution Architecture, Node Interworking and Protocols 2.5 hours Explain which IMS services are available to a BCS Mobility User 0.5 hour Perform surveillance and maintenance tasks for the BCS Mobility Solution 3 hours 2 Configure and verify the BCS Mobility Solution 4 hours Traffic Cases and signalling flows in BCS Mobility 2 hours 3 Analyze end to end signalling traces 3 hours Fault finding exercises 3 hours Commercial in Confidence 19

20 Intentionally Blank Commercial in Confidence 20

21 BCS 2.1 Collaboration Server Operation and Configuration NOTE: This course is only delivered on demand Description LZU R1A BCS Collaboration is an IMS based Unified Communication solution where the total function is build up by a collaboration server, located in the IMS domain, and the BCS clients, providing the business users a GUI to experience the collaboration functionality. This course will help the participants to understand how to configure and maintain the Server part to provide the required collaboration functionality and will also show how to use the Collaboration client to test the features of the solution. Learning objectives On completion of this course the participants will be able to 1 Describe the BCS Collaboration Solution Architecture, Node Interworking and Protocols 1.1 Describe the different features of the BCS Collaboration Server 1.2 Explain the role of all the nodes associated nodes in the BCS Collaboration solution, including PGM and SRD and how they interact to provide the full Collaboration service. 1.3 Describe the end user client options, the end user interface and the services offered by BCS Collaboration. 1.4 Explain the use of the SOAP protocol in the solution. 2 Use the Web Admin User Interface for configuration management 2.1 Describe and configure the Directory Search Service (DSS) 2.2 DSS Global Configuration Parameters 2.3 DSS Connection Profile Parameters 2.4 DSS Directory Parameters 2.5 Test the service with the BCS PC Client 2.6 Describe and test the Client Authorization Service 2.7 Describe, configure and test the Calendar Integration Service. 2.8 Describe and configure the Audio/Video & data collaboration conferencing service. 2.9 Describe and configure the calendar-based presence service (busy until) Describe the BCS support for webservices. 3 Perform surveillance tasks for the BCS Collaboration Solution 3.1 Navigate the directory structure 3.2 Check status of the MySQL DB server 3.3 Inspect logs, counters and alarms generated by the BCS Collaboration Server 21

22 3.4 Perform backup and restore of the DB. 4 Perform Maintenance Tasks 4.1 View Alarm Lists 4.2 Describe the alarms associated with the Collaboration Server and take action to repair them. 4.3 Backup and Restore the Collaboration Server on OMP 5 Describe the protocols and typical signalling sequences for a range of BCS Collaboration Scenarios. 5.1 Describe how SIP, SOAP, Diameter and other protocols are used in the Collaboration services. 5.2 Describe typical signalling flows for a range of BCS scenarios. 6 Analyze WireShark signalling traces for Registration and other traffic scenarios for the BCS Collaboration Solution. 6.1 Explain the Registration procedure for a BCS Collaboration Client Understand the signaling scenario for a failed client authorization Understand the signaling scenario for a successful client authorization 6.2 Explain the signaling sequences and node functions for the following BCS collaboration scenarios Combinational end-to-end session between 2 Collaboration PC clients involving voice, messaging & file transfer Search for a contact in SRD directory Update of presence status triggered by MS Exchange calendar events Search for a contact in the corporate directory of the BCS Business Voice (optional) Voice end-to-end session between a Collaboration PC client and a BCS Mobility user (optional) Voice end-to-end session between a Collaboration PC client and a BCS Mobility user involving MTAS/Broadworks (optional) 7 Use the BCS PC Client to configure services and use services 7.1 View communication history 7.2 Inspect groups / buddy lists 7.3 Configure and use the range of BCS Collaboration Services from the end-user client. 8 Analyze and resolve Faults in BCS Collaboration 8.1 Perform analysis of faults using signalling traces, alarms, logs etc. 8.2 Localize and repair faults associated with the BCS Collaboration service. Commercial in Confidence 22

23 Target audience The target audience for this course is: System Engineers, Service Engineers,. Prerequisites IMS 5.0 Overview LZU IMS Signaling LZU OMP 2.0 Operation and Maintenance LZU Duration and class size The length of the course is 18 hours (3 days) and the maximum number of participants is 8 Learning situation This course is based on theoretical and practical instructor-led sessions given in both classroom and in a technical environment using an IMS Lab including the BCS Collaboration Server, which can be accessed remotely. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Describe the BCS Collaboration Solution Architecture, Node Interworking and Protocols 2.5 hours Explain the IMS services are available to a BCS Collaboration User 0.5 hour Perform surveillance and maintenance tasks for the BCS Collaboration Solution 3 hours 2 Configure and verify the BCS Collaboration Solution 4 hours Traffic Cases and signalling flows in BCS Collaboration 2 hours 3 Analyze end to end signalling traces 3 hours Fault finding exercises 3 hours Commercial in Confidence 23

24 Intentionally Blank Commercial in Confidence 24

25 BCS 2.1 Business Voice Operation & Configuration NOTE: This course is only delivered on demand Description LZU R1A BCS Business Voice supports the enterprise segment with a number of call features that increase the responsiveness and cost control of the business users in the concerned enterprise. This course will help the students understand how they can configure the node to launch services such as call distribution groups and auto-attendant enhanced with callqueuing and differentiated charging capabilities. Learning objectives On completion of this course the participants will be able to 1 Describe the BCS Business Voice Solution Architecture, Node Interworking and Protocols 1.1 Describe the different features of the BCS Business Voice solution. 1.2 Describe the end-user and group services provided by BCS Business Voice. 1.3 Explain the internal architecture of the solution. 1.4 Explain the front-end and back-end interfaces. 2 Describe and utilize the end user services provided by BCS Business Voice. 2.1 Describe the range of services 2.2 Use the Web interface as an end user, to configure end user data for services, for example to activate a service. 2.3 Setup a variety of call scenarios and use group services. 3 Use the Web Admin User Interface and different user privileges for configuration management to configure services 3.1 Describe and configure Call Distribution Groups (CDG) 3.2 Describe and configure Auto Attendant Service 3.3 Describe and configure outgoing call barring lists 3.4 Describe and configure differentiated charging for internal and external calls. 3.5 Describe and configure mid-call support services. 3.6 Describe and configure the manager/secretary service. 4 Perform surveillance tasks for the BCS Business Voice Solution 4.1 Navigate the directory structure 4.2 Inspect logs, counters and alarms generated by the BCS Business Voice Server 25

26 5 Perform Maintenance Tasks 5.1 View Alarm Lists 5.2 Describe the alarms associated with the Voice Server and take action to repair them. 5.3 Backup and Restore the Voice Server on OMP. 6 Describe the protocols and typical signalling sequences for a range of BCS Voice Scenarios. 6.1 Describe how SIP, Diameter and other protocols are used in the Voice services. 6.2 Describe typical signalling flows for a range of BCS scenarios, including user registration. 7 Analyze and resolve Faults in BCS Voice 7.1 Perform analysis of faults using signalling traces, alarms, logs etc. 7.2 Localize and repair faults associated with the BCS Voice service Target audience The target audience for this course is: Service Planning Engineers, Service Design Engineers, Service Deployment Engineers, System Engineers, Service Engineers. Prerequisites Successful completion of the following courses: IMS Overview LZU (or equivalent) IMS Signaling LZU BCS Mobility O&C LZU OMP 2.0 Operation and Maintenance LZU Duration and class size The length of the course is 12 hours (2 days) and the maximum number of participants is 8 Learning situation This course is based on theoretical and practical instructor-led sessions given in both classroom and in a technical environment using an IMS Lab including the BCS Business Voice Server, which can be accessed remotely. Time schedule To Be Advised. Commercial in Confidence 26

27 BroadWorks Operation and Configuration for IMS LZU R3A Description This course provides participants with the knowledge to perform Operation and Configuration activities on the BroadWorks IP-Centrex Servers used in the Ericsson IMS Solutions (CS- AS, CS-WS, CS-DS, CS-MS). The course is based on BroadWorks Release 16, and is relevant for Releases 14, 15 and 16. The course also covers the provisioning of Service Providers, Enterprises, Groups and Users using the BroadWorks WebGUI. Learning objectives On completion of this course the participants will be able to: 1 Describe the BroadWorks Node functions & the interworking between the BroadWorks Nodes and with the other IMS Nodes. 1.1 Revision of SIP and IMS functionality. 1.2 Describe the BroadWorks Nodes and their functions in IMS. 1.3 Describe the Application Server and related Interfaces supported in IMS. 1.4 Describe typical signalling flows for call setup and provisioning. 1.5 Describe and Use the Documentation to verify and configure nodes. 2 Navigate the Command Line Interface (CLI) on the BroadWorks Servers. 2.1 Logon to the Server. 2.2 Start the CLI. 2.3 Navigate the CLI menu tree. Know the shortcuts and how to edit commands. 2.4 Input CLI commands to view and set parameters. 2.5 Use the CLI Descriptions to identify the function of parameters. 3 Manage Alarms on the Servers. 3.1 Describe the Alarms associated with the Nodes. 3.2 Configure Alarm Settings. 3.3 View Alarms Lists. 3.4 Perform Alarm Searches. 3.5 Configure SNMP Alarm Interface Settings. 4 Configure and Verify Interfaces and perform other configuration tasks on the Application and other Servers, including- 4.1 Perform Media Server Interface configuration & verification. 4.2 Perform Accounting Interface configuration & verification. 4.3 Perform SNMP, SIP, OCI, BCCT, SMTP/POP3 and other relevant Interface configuration & verification. 4.4 Configure and verify the interfaces between the AS, MS, DS and WS. 27

28 5 Perform Node Management and Configuration Tasks on the Servers (where relevant for each server). 5.1 Describe User Access, Important UNIX Directories, file extensions. 5.2 Perform System Backups. 5.3 Perform Software checks. 5.4 Perform Server status checks. 5.5 Schedule maintenance tasks. 5.6 Perform HealthMon and TechSupport checks. 5.7 Configure and interpret key system logs. 5.8 Use the Protocol Monitor to monitor signalling and interpret the output. 6 Perform Accounting Verification & Configuration on the Application Server. 6.1 Configure the Radius Charging Interface towards the Accounting Server. 6.2 Configure the Accounting FTP Interface. 6.3 Configure the Accounting file output, content and storage on CS-AS. 6.4 Configure the content of the CDR or Radius accounting message output. 6.5 Use the Accounting Browser to verify Accounting file storage. 6.6 Perform detailed accounting browser searches. 7 Perform Performance Monitoring (PM) on relevant Servers. 7.1 Examine and describe server resources. 7.2 Describe the Capacity monitoring; Performance monitoring and associated BroadWorks tools. 7.3 View Current and Recent Performance Statistics. 7.4 Configure PM FTP Interface settings. 7.5 Generate an immediate PM report. 7.6 Set counter and gauge alarm thresholds. 8 Manage and Configure the other servers (Media-, Distribution- and Web-Servers). 8.1 Describe the CLI Tree structure and the server-specific commands and parameters. 8.2 Describe the functionality, interwork and interfaces for each server. 8.3 Configure server-specific settings. 9 Configure the EFWS (optional) 9.1 Describe the functionality of the EFWS and its position in the IMS system. 9.2 Navigate the EFWS UNIX Interface 9.3 Perform Configuration, Maintenance and Management Tasks on the EFWS. 10 Describe the Provisioning protocols and Provisioning node functions 10.1 Describe the position and function of the CS-WS, CS-DS and CS-AS nodes and their interwork with EMA for user self-provisioning Describe the protocols and node interwork with EMA provisioning activities Describe and perform user login, authentication and provisioning from the Web interface 10.4 Describe the use of the Web GUI for basic self-provisioning. 11 Perform Provisioning Tasks using the CommPilot Web GUI Define and Configure Service Providers & Enterprises 11.2 Define and Configure Groups and Group Services 11.3 Define and Configure End-Users and assign Services to Groups and End Users. Commercial in Confidence 28

29 12 Perform Fault-Finding on BroadWorks Servers 12.1 Describe the BroadWorks Fault-finding process and procedures Be able to find calls in the XS logs and analyze the content Describe the tools used for gathering information for troubleshooting Resolve configuration and other faults in the BroadWorks Servers. Target audience The target audience for this course is: System Engineers & Service Engineers, performing operation and configuration tasks on the BroadWorks Servers. It is also be suitable for Ericsson s own staff responsioble for installation and support of the BroadWorks Servers. Prerequisites Successful completion of the following courses: IMS Overview LZU IMS Signalling LZU In addition, participants should have a working knowledge of IMS, IP, TCP/IP, UNIX, PSTN Networking & Services. Duration and class size The length of the course is 24 hours (4 days) and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led sessions given in both classroom and in a technical environment using BroadWorks Servers. Commercial in Confidence 29

30 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to the CS nodes functionality, Interworking & 1 hour protocols and their place in IMT. Documentation. and CLI Navigation 1 hour Application Server Configuration and Verification of the main CS-AS 1.5 hours Interfaces and Interworking nodes. Alarm Handling 1 hour Maintenance Features 1.5 hours 2 Schedule Maintenance Tasks 1 hour Backups 1.5 hours Performance Measurements 1.5 hour Protocol Monitor 1 hour Charging 1 hour 3 Provisioning 3 hours Subscriber Data 1 hour Media Server 2 hours 4 Distribution Server 1 hour Web Server 1 hour Signalling traces 1 hour Fault Finding 3 hours Commercial in Confidence 30

31 SBG 3.1 Operation and Configuration for IMS LZU R1A Description Concerned about security of your IMS network? Wanted to know what SBG can offer? Without SBG, your IMS network is vulnerable to attack from both internally and externally. This course will help you to understand the importance of SBG in IMS network from security point of view and supports for other features and functions. It will also cover operational aspect and configuration so that you can operate and configure Ericsson SBG 3.1 in your network. Learning objectives On completion of this course the participants will be able to: 1 Describe SBG Features and Functions 1.1 List SBG Interfaces and Protocols 1.2 List and Describe SBG Features and Functions 1.3 Describe the mapping of SBG functions to standard 1.4 Describe the position of SBG in various IMS solutions. 2 Describe SBG System Architecture 2.1 Describe the logical architecture of SBG 2.2 Describe the Hardware and Software implementation of SBG 3 Perform Surveillance activities (basic operation and maintenance) of SBG 3.1 Login and navigate the SBG element manager and the SBG CPI 3.2 Monitor the SBG Status and Interfaces 3.3 Monitor SBG Alarms and Events 3.4 Initiate and collect SBG logs 3.5 Perform SBG Backup 3.6 Initiate and collect SBG statistics 4 Describe network use cases with SBG 4.1 Describe signaling flow via SBG 4.2 Describe media flow via SBG 5 Describe the Installation process of SBG 5.1 Describe the SBG Installation process 5.2 Describe possible options for SBG installation 5.3 Describe the IS network configuration for SBG 6 Configure and verify the SBG Interworking interfaces 6.1 Configure and verify SBG interface towards access or foreign network 6.2 Configure and verify SBG interface towards core network 6.3 Configure and verify SBG e2 interface (Geographical Location) 6.4 Configure and verify SBG Rq interface (Admission Control) 6.5 Configure and verify SBG Rf interface (Charging) 6.6 Configure and verify SBG interface towards DNS 31

32 6.7 Configure and verify SBG signaling and media routing 6.8 Configure and verify SBG function specific parameters. 7 Describe and Configure SBG Features 7.1 Describe the handling of NAPTR failures as defined in RFC 3263 default procedure. 7.2 Describe and configure Hosted NAT traversal. 7.3 Describe and configure the User agent whitelist. 7.4 Describe how to display contact bindings for a specific user. 8 Describe and configure the SBG TISPAN P-CSCF functionality 8.1 Describe the new role which allows an A-SBG to act as a P-CSCF towards a core network. 8.2 Describe and configure the new SIP Mw-reference point. 8.3 Describe and configure the P-Charging-Vector generated for the P-CSCF. 8.4 Describe and configure the SBG P-CSCF handling of Via headers compared with the SBG in an A-ALG role. 8.5 Describe and configure the handling of Number portability parameters in the Req-URI. 8.6 Describe and configure the handling of Path headers in REGISTER requests. 8.7 Describe the handling of the P-Associated-Identity header. 8.8 Describe the default hard-coded topology hiding for P-CSCF role. 8.9 Describe and configure an E-CSCF as outgoing proxy for emergency calls using UDP and/or TCP as transport protocol Describe and configure enhanced geographical redundancy for E-CSCFs Describe the additional impacts on A-ALG due to the inclusion of TISPAN P-CSCF. 9 Perform root cause analysis of faults in SBG 9.1 Analyze and solve SBG alarms 9.2 Analyze and solve end to end signaling faults 10 Set up and analyze performance measurements for SBG 11 Describe how to configure a secure and redundant SBG 11.1 Describe the fallback option for Geographical redundancy of SBG Target audience The target audience for this course is: System Engineers, Service Engineers. This audience is responsible for operation and configuration of the SBG. Prerequisites Successful completion of the following courses: IMS 5.0 Overview LZU IMS Signaling LZU IS 2.0 Overview LZU IS 2.0 Operation and Configuration LZU Commercial in Confidence 32

33 Duration and class size The length of the course is 18 hours (3 days) and the maximum number of participants is 8. Learning situation The course is based on the theoretical and practical instructor-led lessons given in a classroom environment with remote access to the SBG. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Features and Functions 2 hours Architecture 1 hour Surveillance Activities 1.5 hours SBG Network use cases 1.5 hours 2 SBG Installation 1 hour SBG Configuration 3 hours P-CSCF Configuration 2 hours 3 Alarms and Events analysis 2 hour SBG measurement analysis 1 hour SBG Fault Finding 2 hours SBG Node Hardening 1 hour Commercial in Confidence 33

34 Intentionally Blank Commercial in Confidence 34

35 IS MGW 2.0 Operation and Configuration for IMS Note: This course is only delivered on demand Description LZU R1A Do you need competence in how to operate and configure the MGW for IMS? This course covers just that. It will provide the participants with the knowledge to perform Surveillance, Operation and Configuration activities on the MGW. It consists of theory and practical exercises on how to operate and configure the MGW on Ericsson Integrated Site (IS). This includes configuration towards IMS and TDM networks. Learning objectives On completion of this course the participants will be able to: 1 Describe the IS MGW with its Features and Functions 1.1 Name the IS MGW Interfaces and Protocols 1.2 Understand the position of IS MGW in various network solutions 2 Explain the IS MGW System Architecture 2.1 Present the logical architecture of IS MGW 2.2 Describe the Hardware and Software implementation of IS MGW 3 Handle Surveillance activities on the IS MGW 3.1 Use the MGW element manager together with the node documentation 3.2 Monitor the IS MGW Status and Interfaces 3.3 Interpret IS MGW Alarms and Events 3.4 Initiate and fetch the IS MGW logs 3.5 Perform IS MGW Backup 3.6 Initiate and collect IS MGW statistics 4 Explain the IS MGW network use cases 4.1 Illustrate the control signaling and the media flows via the IS MGW 5 Understand the Installation process of IS MGW 5.1 Describe the possible options for IS MGW installation 6 Configure and verify the IS MGW and Interworking interfaces 6.1 Define an IS Virtual MGW 6.2 Configure and verify the IS MGW interface towards an IP network 6.3 Configure and verify the IS MGW interface towards a TDM network 6.4 Initiate Media Supervision 7 Perform root cause analysis of faults in the IS MGW 8 Understand how to configure a secure and redundant IS MGW 35

36 Target audience The target audience for this course is: System Engineer, Service Engineer, Service Technician, System Technician This audience is responsible for operation and configuration of the IS MGW. Prerequisites Successful completion of the following courses: IMS 5.0 Overview LZU IMS Signaling LZU IS 2.0 Overview LZU IS 2.0 Operation and Configuration LZU Duration and class size The length of the course is 12 hours and the maximum number of participants is 8. Learning situation The course is based on the theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Features and Functions 2 hours Architecture 1 hour Surveillance Activities 2 hours MGW Network use cases 1 hour 2 MGW Installation 1 hour MGW Configuration 2 hours Alarms and Events analysis 1 hour MGW measurement analysis 1 hour MGW Node Hardening 1 hour Commercial in Confidence 36

37 IS MGC 6.1 Operation and Configuration Note: This course is only delivered on demand Description LZU R1A Do you need competence in how to operate and configure the MGC? This course covers just that. It will provide the participants with the knowledge to perform Surveillance, Operation and Configuration activities on the MGC. It consists of theory and practical exercises on how to operate and configure the MGC on Ericsson Integrated Site (IS). This includes configuration of signaling interfaces towards IP and TDM networks, number analysis and routing. Learning objectives On completion of this course the participants will be able to: 1 Describe the IS MGC with its Features and Functions 1.1 Name the IS MGC Interfaces and Protocols 1.2 List and Describe the IS MGC Features and Functions 1.3 Understand the position of IS MGC in various network solutions 2 Explain the IS MGC System Architecture 2.1 Present the logical architecture of IS MGC 2.2 Describe the Hardware and Software implementation 3 Handle Surveillance activities on the IS MGC 3.1 Use the MGC element manager together with the node documentation 3.2 Monitor the IS MGC Status and Interfaces 3.3 Interpret IS MGC Alarms and Events 3.4 Create and fetch the IS MGC logs 3.5 Perform IS MGC Backup 3.6 Initiate and collect IS MGC statistics 4 Explain the IS MGC network use cases 4.1 Illustrate the control signaling via the IS MGC for different network deployments 5 Understand the Installation process of the IS MGC 5.1 Describe the possible options for the IS MGC installation 37

38 6 Configure and verify the MGC Interworking interfaces 6.1 Configure the interface towards the Media Gateway (MGW) 6.2 Configure the signaling interface towards an IP network 6.3 Configure the interface towards a TDM network 6.4 Configure the Charging interface 6.5 Configure the interface towards DNS 6.6 Define the number analysis and routing tables 6.7 Establish an end-to-end call using the configured interfaces and data 7 Perform root cause analysis of fault in IS MGC 7.1 Analyze and solve IS MGC alarms 7.2 Trace and solve end to end signaling faults 8 Understand how to configure a secure and redundant IS MGC Target audience The target audience for this course is: System Engineer, Service Engineer, Service Technician and System Technician This audience is responsible for operation and configuration of the IS MGC. Prerequisites Successful completion of the following courses: IMS 5.0 Overview LZU IMS Signaling LZU IS 2.0 Overview LZU IS 2.0 Operation and Configuration LZU Commercial in Confidence 38

39 Duration and class size The length of the course is 12 hours and the maximum number of participants is 8. Learning situation The course is based on the theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Features and Functions 2 hours Architecture 1 hour Surveillance Activities 2 hours MGC Network Use Cases 1 hour 2 MGC Installation 1 hour MGC Configuration 3 hours Alarms and Events Analysis 1 hour MGC Measurement Analysis 0,5 hours MGC Node Hardening 0,5 hours Commercial in Confidence 39

40 Intentionally Blank Commercial in Confidence 40

41 IMS 10B PSTN Gateway Operation and Configuration Description LZU R1A Do you need competence in how to operate and configure the IS PSTN GW? This course covers just that. It will provide the participants with the knowledge to perform Surveillance, Operation and Configuration activities on the PSTN GW when used in an IMS context. It consists of theory and practical exercises on how to operate and configure the PSTN GW on Ericsson Integrated Site (IS). This includes configuration of signaling interfaces towards IP and TDM networks, number analysis and routing. The PSTN GW consists of the MGC 6.1 and MGW 2.0 nodes which are interconnected via H.248. Learning objectives On completion of this course the participants will be able to: 1 Describe IMS 10B PSTN Gateway with its Features and Functions 1.1 Understand the position of the PSTN GW within the IMS 10B based solutions 1.2 Name the IS PSTN GW Interfaces and Protocols 1.3 List and Describe the MGC Features and Functions 1.4 Explain the terminology used in the PSTN GW 2 Describe PSTN GW System Architecture 2.1 Present the logical architecture of PSTN GW 2.2 Describe the Hardware and Software implementation 2.3 Explain the High Availability feature of the MGC Handle Surveillance activities on the IS PSTN GW 3.1 Use the PSTN GW element manager together with the node documentation 3.2 Monitor the PSTN GW Status and Interfaces 3.3 Interpret PSTN GW Alarms and Events 3.4 Create and fetch the PSTN GW logs 3.5 Perform PSTN GW Backup 3.6 Initiate and collect PSTN GW statistics 4 Explain network use cases with PSTN GW 4.1 Illustrate the call flows for the break out and in scenarios via PSTN GW 41