TORQ Analysis of Human Resources Managers to Human Resources Assistants, Except Payroll and Timekeeping INPUT SECTION: OUTPUT SECTION: Grand TORQ: 91

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1 Assistants, Except Payroll and TORQ Analysis of to Human Resources Assistants, Except Payroll and INPUT SECTION: Transfer Title O*NET Filters From Title: Abilities: To Title: Labor Market Area: Assistants, Except Payroll and Maine Statewide Skills: OUTPUT SECTION: Knowledge: LeveL: 50 LeveL: 69 Level: 69 Weight: 1 Weight: 1 Weight: 1 Grand TORQ: 91 Ability TORQ Skills TORQ Knowledge TORQ Level 96 Level 88 Level 91 Gaps To Narrow if Possible Ability Level Gap Impt Finger Dexterity Perceptual Speed Upgrade These Skills Skill Level Gap Impt No Skills Upgrade Required! Knowledge to Add Knowledge Level Gap Impt Clerical Customer and Personal Service LEVEL and IMPT (IMPORTANCE) refer to the Target Assistants, Except Payroll and. GAP refers to level difference between and Assistants, Except Payroll and. ASK ANALYSIS Ability Level Comparison - Abilities with importance scores over 50 Assistants, Except Payroll and Oral Comprehension Written Comprehension Oral Expression Written Expression Near Vision Speech Clarity TORQ Analysis Page 1 of 9. Copyright Workforce Associates, Inc.

2 Assistants, Except Payroll and Problem Sensitivity Speech Recognition Information Ordering Selective Attention Deductive Reasoning Inductive Reasoning Category Flexibility Flexibility of Closure Perceptual Speed Finger Dexterity Skill Level Comparison - Abilities with importance scores over 69 Assistants, Except Payroll and Active Listening Reading Comprehension Speaking Time Management Knowledge Level Comparison - Knowledge with importance scores over 69 Assistants, Except Payroll and Clerical Personnel and Human Resources 73 English Language Customer and Personal Service Related Work Experience Comparison 10+ years 9% 0% 8-10 years 0% 0% 6-8 years 10% 2% Experience & Education Comparison Human Resources Assistants, Except Payroll and 4-6 years 9% 15% 2-4 years 10% 25% 1-2 years 20% 33% 6-12 months 26% 10% 3-6 months 0% 0% Required Education Level Comparison Human Resources Doctoral 0% 0% Professional Degree 9% 0% Post-Masters Cert 0% 0% Master's Degree 0% 8% Post-Bachelor Cert 0% 0% TORQ Analysis Page 2 of 9. Copyright Workforce Associates, Inc. Human Resources Assistants, Except Payroll and Bachelors 49% 22% AA or Equiv 8% 11% Some College 12% 23%

3 1-3 months 0% 11% 0-1 month 0% 0% None 13% 0% Post-Secondary 0% 1% Certificate High Scool Diploma 19% 32% or GED No HSD or GED 0% 0% Assistants, Except Payroll and Most Common Educational/Training Requirement: Short-term on-the-job training Job Zone Comparison 4 - Job Zone Four: Considerable Preparation Needed 3 - Job Zone Three: Medium Preparation Needed A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. Most of these occupations require a four - year bachelor's degree, but some do not. Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training. Assistants, Except Payroll and Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree. Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. Tasks Core Tasks Specific Tasks Detailed Tasks Technology - Examples Charting software AASoftTech Web Organization Chart Compliance software Stratitec TimeIPS Computer based training software Training software Data base user interface and query software Automation Centre Personnel Tracker Microsoft Access Document management software Atlas Business Solutions Staff Files WinOcular software Electronic mail software software Microsoft Outlook Enterprise resource planning ERP software Deltek Vision Assistants, Except Payroll and Core Tasks Generalized Work Activities: Specific Tasks Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, , or in person. Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Occupation Specific Tasks: Administer and score applicant and employee aptitude, personality, and interest assessment instruments. Answer questions regarding examinations, eligibility, salaries, benefits, TORQ Analysis Page 3 of 9. Copyright Workforce Associates, Inc.

4 Oracle PeopleSoft SAP software Human resources software ADP HR/Benefits Solution ADP HR/Profile AllNetic Working Time Tracker Applicant Tracking Systems ATS software Arrow Electronics N/Compass Authoria Adviser Ceridian software Focus software Halogen e360 Halogen epraisal Human resource information system HRIS software Inception Technologies InfiniTime Infor SSA Human Capital Management Lawson Suite Midrange Software XpertHire Oracle HRIS Personnel management software QuestionMark software Qwiz software Sage Software Abra HRMS Savitr RecruitX Tesseract Benefits Manager Tesseract Manager Ultimate Software UltiPro Assistants, Except Payroll and and other pertinent information. Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability. Arrange for in-house and external training activities. Compile and prepare reports and documents pertaining to personnel activities. Examine employee files to answer inquiries and provide information for personnel actions. Explain company personnel policies, benefits, and procedures to employees or job applicants. Gather personnel records from other departments or employees. Inform job applicants of their acceptance or rejection of employment. Interview job applicants to obtain and verify information used to screen and evaluate them. Prepare badges, passes, and identification cards, and perform other security-related duties. Process and review employment applications to evaluate qualifications or eligibility of applicants. Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications. Provide assistance in administering employee benefit programs and worker's compensation plans. Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations. Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability. Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies. Select applicants meeting specified job requirements and refer them to hiring personnel. UniFocus Watson Manager WhizLabs software Internet browser software Web browser software Presentation software Microsoft PowerPoint Detailed Tasks Detailed Work Activities: administer tests to determine qualifications answer questions from employees or public arrange teleconference calls communicate with customers or employees to disseminate information TORQ Analysis Page 4 of 9. Copyright Workforce Associates, Inc.

5 Spreadsheet software Microsoft Excel Time accounting software ADP ezlabormanager ADP Pay expert Data Management TimeClock Plus software Exact Software Macola ES Labor Performance Kronos Workforce Timekeeper Norchard Solutions Succession Wizard Word processing software Microsoft Word Nuvosoft Rwiz Tools - Examples Desktop computers Notebook computers Personal computers Scanners Assistants, Except Payroll and employees to disseminate information compile numerical or statistical data distribute correspondence or mail enter time sheet information evaluate qualifications or eligibility of applicant for employment examine files or documents to obtain information explain rules, policies or regulations fill out business or government forms fill out insurance forms issue identification documents to employees, members, or visitors maintain file of job openings maintain inventory of office forms maintain job descriptions maintain legal forms maintain records, reports, or files obtain information from individuals prepare reports provide customer service publicize job openings request reports or records schedule activities, classes, or events select applicants meeting qualifications take messages use computers to enter, access or retrieve data use information from previous employers to determine applicant acceptability use interviewing procedures use oral or written communication techniques use word processing or desktop publishing software write business correspondence Technology - Examples Labor Market Comparison. Assistants, Except Payroll and Difference Median Wage N/A $ 30,330 N/A 10th Percentile Wage N/A $ 22,350 N/A 25th Percentile Wage N/A N/A N/A 75th Percentile Wage N/A $ 35,550 N/A 90th Percentile Wage N/A $ 39,540 N/A Mean Wage N/A $ 30,620 N/A TORQ Analysis Page 5 of 9. Copyright Workforce Associates, Inc.

6 Assistants, Except Payroll and Total N/A 510 N/A Base N/A 538 N/A Projected N/A 601 N/A Projected Job Growth Projected Annual Openings N/A 11.7 % N/A N/A 10 N/A National Job Posting Trends Trend for Trend for Human Resources Assistants, Except Payroll and Data from Indeed General Office/Clerical and Typing Services Recommended Programs General Office Occupations and Clerical Services. A program that prepares individuals to provide basic administrative support under the supervision of office managers, administrative assistants, secretaries, and other office personnel. Includes instruction in typing, keyboarding, filing, general business correspondence, office equipment operation, and communications skills. Institution Address City URL Northern Maine Community College 33 Edgemont Dr Presque Isle Maine Statewide Promotion Opportunities for TORQ Analysis Page 6 of 9. Copyright Workforce Associates, Inc.

7 Assistants, Except Payroll and O*NET Code Title Grand TORQ Job Zone Median Wage Difference Growth Annual Job Openings Personnel Recruiters $41, $41, % Compensation and Benefits Compensation, Benefits, and Job Analysis Specialists Assistants, Except Payroll and Financial, Branch or Department Training and Development Insurance Underwriters Claims Examiners, Property and Casualty Insurance First-Line Supervisors/ of Non-Retail Sales Workers Postmasters and Mail Superintendents $68, $68, % $43, $43, % $30, $30, % ,440 $67, $67, % $66, $66, % $56, $56, % ,570 $49, $49, % $55, $55, % $55, $55, % Municipal Clerks ,190 $27, $27, % Loan Counselors $35, $35, % Arbitrators, Mediators, and Conciliators Social and Community Service Sales Agents, Financial Services $46, $46, % $47, $47, % $65, $65, % 33 Top Industries for Assistants, Except Payroll and Industry NAICS % in Industry Projected % Change Federal government, excluding postal service % 13,743 12, % Management of companies and enterprises % 11,489 13, % Colleges, universities, and professional schools, public and private % 9,738 10, % TORQ Analysis Page 7 of 9. Copyright Workforce Associates, Inc.

8 Assistants, Except Payroll and Local government, excluding education and hospitals General medical and surgical hospitals, public and private % 8,935 10, % % 7,629 8, % services % 7,507 9, % Elementary and secondary schools, public and private State government, excluding education and hospitals % 6,644 7, % % 6,532 6, % Depository credit intermediation % 3,826 3, % Management, scientific, and technical consulting services % 2,932 5, % Department stores % 2,872 2, % Nursing care facilities % 2,623 2, % Junior colleges, public and private % 1,762 1, % Legal services % 1,600 1, % Grocery stores % 1,557 1, % Top Industries for Industry NAICS % in Industry Projected % Change Management of companies and enterprises % 17,765 20, % Local government, excluding education and hospitals General medical and surgical hospitals, public and private % 8,637 9, % % 5,911 6, % Depository credit intermediation % 4,391 4, % Colleges, universities, and professional schools, public and private State government, excluding education and hospitals % 4,374 4, % % 3,167 3, % services % 2,759 3, % Computer systems design and related services % 2,759 3, % Management, scientific, and technical consulting services % 2,674 4, % Office administrative services % 2,004 2, % Accounting, tax preparation, bookkeeping, and payroll services Elementary and secondary schools, public and private % 1,984 2, % % 1,927 2, % Self-employed workers, primary job % 1,879 2, % Research and development in the physical, engineering, and life sciences % 1,717 1, % TORQ Analysis Page 8 of 9. Copyright Workforce Associates, Inc.

9 Assistants, Except Payroll and Securities and commodity contracts, brokerages, and exchanges % 1,664 2, % TORQ Analysis Page 9 of 9. Copyright Workforce Associates, Inc.