Industry and Workplace Knowledge and skills

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1 Business & Administration careers encompass planning, organizing, directing, and evaluating business functions essential to efficient and productive business operations. Business & Administration career opportunities are available in every sector of the economy. Industry and workplace knowledge and skills are taught and reinforced in all pathways and at all levels. Business Information General human Resources Industry and Workplace Knowledge and skills operations Support Pathway knowledgeandskills Highly specific career specialty skills are taught at the postsecondary level by colleges, apprenticeships, or other training options. High schools offer some or all pathways to students and teach pathway-specific knowledge and skills. 30

2 NORTH CAROLINA CAREER CLUSTERS GUIDE Pathway Specific Occupations General Services Advertising and Promotions Agents and Business of Artists, Performers, and Athletes Business Teachers, Chief Executives Communications Teachers, Computer and Information Systems Construction Cost Estimators Economics Teachers, Economists First-Line Supervisors/ of Mechanics, Installers, and Repairers First-Line Supervisors/ of Office and Support Workers First-Line Supervisors/ of Production and Operating Workers General and Operations Industrial Production Logisticians Analysts Market Research Analysts Operations Research Analysts Public Relations Public Relations Purchasing Sales Social and Community Service Survey Researchers Transportation, Storage, and Distribution Business Information Accountants and Auditors Billing and Posting Clerks and Machine Operators Bookkeeping, Accounting, and Auditing Clerks Brokerage Clerks Budget Analysts Business Teachers, Credit Analysts Financial Analysts Financial Examiners Financial Gaming Cage Workers Mathematical Science Teachers, Natural Sciences Payroll and Timekeeping Clerks Statistical Assistants Statisticians Tax Examiners, Collectors, and Revenue Agents Tax Preparers Human Resources Business Teachers, Compensation, Benefits, and Job Analysis Employment, Recruitment, and Placement Human Resources Human Resources, Training, and Labor Relations Training and Development Operations Computer and Information Systems Computer Programmers Computer Database Administrators Engineering Teachers, Natural Sciences Operations Research Analysts Support Cargo and Freight Agents Correspondence Clerks Court, Municipal, and License Clerks Customer Service Representatives Data Entry Keyers Executive Secretaries and Assistants File Clerks Financial, Information, and Record Clerks Human Resources Assistants, Except Payroll and Timekeeping Insurance Claims and Policy Processing Clerks Interviewers, Except Eligibility and Loan Mail Clerks and Mail Machine Operators, Except Postal Service Office and Support Workers Office Clerks, General Office Machine Operators, Except Computer Order Clerks Postal Service Clerks Postal Service Mail Carriers Postal Service Mail Sorters, Processors, and Processing Machine Operators Procurement Clerks Receptionists and Information Clerks Secretaries, Except Legal, Medical, and Executive Shipping, Receiving, and Traffic Clerks Switchboard Operators, Including Answering Service Telephone Operators Weighers, Measurers, Checkers, and Samplers, Recordkeeping Word Processors and Typists 31

3 BUSINESS MANAGEMENT & ADMINISTRATION Career Spotlight Name: Roderick V. Jones II Occupation: Front Desk Manager, Raleigh Marriott Crabtree Valley Hotel Creating Wonderful Memories for Customers Roderick V. Jones, II is the Front Desk Manager at the Raleigh Marriott Crabtree Valley Hotel. Originally, Roderick had planned for a career in Web design, although he was already working for Marriott as a result of attending a job fair and completing a mock interview. Computers had always been his passion, but he kept working to pay the bills while studying Web design at Wake Technical Community College. During his education, he learned skills that have continued to help him advance in the hotel industry. When he completed his program, he realized that he was already pursuing the career that he loves. Roderick states, Although I enjoy designing Web sites and Web graphics, my first love will always be hospitality. I have the opportunity every day to create wonderful memories for customers I encounter. With a few more courses at Wake Tech, Roderick will soon complete his associate degree in Hospitality. No matter how far he rises in the hotel industry, he will always have a second career upon which he can fall back. 32

4 NORTH CAROLINA CAREER CLUSTERS GUIDE Did You Know? Nationally, the service-producing industries are the best places to start when looking for a job. According to the Bureau of Labor Statistics, they are expected to account for approximately 15.7 million new wage and salary jobs generated over the period. Several of these jobs would be classified as business and administration careers, including: Accountants and auditors Computer and information systems managers Computer systems analysts Database administration professionals Financial analysts analysts Among these careers, accountants, and auditors are expected to experience a 17.7 percent growth in employment from 2006 to 2016, and analysts are expected to experience a 21.9 percent growth in employment during the same time period. Employment of financial analysts is projected to grow by 41 percent during the time period between For more information about these industries and related jobs, go to BUsIness DATA Accountants: and professionals: Business Professionals of America: DECA: Future Business Leaders of America: Human resources professionals: Project managers: 33

5 Selected Careers Occupation Career Pathway(s) Job Description Compensation, Benefits, and Job Analysis Human Resources Conduct programs of compensation and benefits and job analysis for employer. May conduct position classification and pension programs. Customer Service Representatives Support Interact with customers in response to inquiries about products and services and handle and resolve complaints. Employment, Recruitment, and Placement Human Resources Recruit and place workers. Executive Secretaries and Assistants Support Provide high-level administrative support by conducting research, preparing reports, handling information requests, and preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Financial Analysts Business Information Conduct quantitative analyses of information affecting investment programs of public or private institutions. Public Relations General Plan and direct public relations programs designed to create and maintain a favorable public image for employer or client or if engaged in fundraising, plan and direct activities to solicit and maintain funds for special projects and nonprofit organizations. Statisticians Business Information Engage in the development of mathematical theory or apply statistical theory and methods to collect, organize, interpret, and summarize numerical data to provide usable information. Training and Development Human Resources Conduct training and development programs for employees. NOTES (Source: North Carolina Employment Security Commission) 1. The average annual salary may vary in different service areas across the state. 2. This includes full-time and part-time employees. 3. Requires a minimum of an associate degree. 4. Above the current average annual statewide salary ($36,903 for 2007). The average annual salary for your service area may vary across the state. 34

6 NORTH CAROLINA CAREER CLUSTERS GUIDE NC Entry- Level Wage Hourly/ Annual NC Average Wage Hourly/ Annual 1 Average Total Annual Openings 2 % Change Minimum Usual Education High Skill 3 High Wage 4 High Demand 5 $17.38/ 36,155 $24.90/ 51, $9.94/ 20,674 $14.51/ 30,187 3, Moderate-term on-the-job training $13.50/ 28,085 $23.05/ 47, $12.79/ 26,599 $17.31/ 36,012 1, Moderate-term on-the-job training $23.76/ 49,420 $34.18/ 71, $24.16/ 50,250 $40.77/ 84, degree or higher plus work experience $22.23/ 46,235 $33.93/ 70, Master s degree $15.92/ 33,111 $24.41/ 50, NOTES 5. Projected employment growth rate above the average growth rate (1.6% for 2006) and at least 100 projected annual openings in North Carolina. This includes full-time and part-time employees, but excludes proprietors, owners, and partners of unincorporated firms, unpaid family workers, workers on unpaid leave, military, independent contractors, and temporary agency employees not on a company payroll. 35

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