FalconStor Recovery Agents User Guide

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2 FalconStor Recovery Agents User Guide FalconStor Software, Inc. 2 Huntington Quadrangle Melville, NY Phone: Fax: Web site: Copyright FalconStor Software. All Rights Reserved. FalconStor Software, IPStor, TimeMark, and TimeView are either registered trademarks or trademarks of FalconStor Software, Inc. in the United States and other countries. Windows is a registered trademark of Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of their respective owners. FalconStor Software reserves the right to make changes in the information contained in this publication without prior notice. The reader should in all cases consult FalconStor Software to determine whether any such changes have been made

3 Recovery Agents User Guide Contents Introduction Terminology Message Recovery for Microsoft Exchange System requirements Install the software Recovery procedure on Microsoft Exchange Cleanup on Microsoft Exchange LaunchMRMEAsUser utility on Exchange Recovery procedure on Microsoft Exchange Cleanup on Microsoft Exchange Advanced features Mountpoint Options Trace log DiskSafe priority Start/stop Exchange Manual RSG recovery Mount single backup image Dismount RSG backup Restore from RSG backup image Message Recovery for Lotus Notes /Domino System requirements Install the software Change system settings Recovery Clean up Notes Advanced features Trace log DiskSafe priority Clean up TimeViews Manual recovery Database Recovery for Microsoft SQL Server System requirements Install the software The console The menus Add a new storage server Recovery Agents User Guide i

4 Contents Delete a storage server Modify storage server properties Configuration Configure global settings Configure the Snapshot Agent for Microsoft SQL Server Integration with DiskSafe DiskSafe priority Command line utility Transaction log backups Trace log Database recovery Restore your database Advanced restore options IntegrityTrac Terminology Supported platforms System requirements Install the software Console overview Configure global settings Sort events Search for events Storage servers Establish a connection with your storage server Add a new storage server Resolve the host name of a storage server Add credentials for a storage server Add a IntegrityTrac administrator in IPStor, NSS, or CDP Delete a storage server Application Hosts Remove Application Hosts Scripts Device mapping scripts Job scripts Properties Syntax for IntegrityTrac runtime module CSMap CSRun CSNotify.bat Create a diagnostic X-ray file Index Recovery Agents User Guide ii

5 Message Recovery for Microsoft SQL User Guide Introduction FalconStor s recovery agents offer recovery solutions for your database and messaging systems. FalconStor s Message Recovery for Microsoft Exchange (MRE), and Message Recovery for Lotus Notes/ Domino (MRN) expedites mailbox/message recovery by enabling IT administrators to quickly recover individual mailboxes from point-in-time snapshot images of their messaging server. FalconStor s Database Recovery for Microsoft SQL Server expedites database recovery by enabling IT administrators to quickly recover a database from point-intime snapshot images of their SQL database. This guide describes how to recover your data using the following products: Message Recovery for Microsoft Exchange Message Recovery for Lotus Notes/Domino Database Recovery for Microsoft SQL Server Recovery Agents User Guide 1

6 Introduction Terminology DiskSafe Group IMA Snapshot Snapshot Agent TimeMark TimeView A Continuous Data Protection (CDP) agent that runs on Windows hosts and provides complete volume-level data protection and rapid recovery in the event of a system crash or disk failure. It operates by mirroring local disks or partitions to a remote virtual disk and provides user-initiated recovery of files, folders, or entire volumes. Also referred to as Snapshot Group. Building on the snapshot technology, disks can be grouped into a group for snapshot synchronization purposes. Snapshots for all resources in a group are taken at the same time whenever a snapshot is triggered. It is recommended that you have your database and logs on separate disks. Putting them into a single group allows a snapshot to be taken of all resources at the same time. Intelligent Management Agent is a FalconStor software module that resides on the host machine and provides core services such as authentication, encryption, and management functions to FalconStor host agents (such as DiskSafe and FileSafe). A snapshot is a consistent point-in-time, frozen image of one or more data volumes. The Snapshot Agent for each recovery tool ensures transactional consistency and reliability. The Snapshot Agent for Microsoft SQL creates TimeMark snapshots to ensure database and application system data integrity. The Snapshot Agent for Microsoft Exchange and the The Snapshot Agent for Lotus Notes ensure transactional integrity by notifying the Exchange or Notes Server to quiet activity on the disk before a snapshot is taken. A TimeMark is a point-in-time image of any virtual drive or data volume. It is the result of taking a snapshot. Each TimeMark represents one backup image. A TimeView (a.k.a. Backup image) is a mountable TimeMark, It allows you to access files and directories from a TimeMark image without rolling back the entire volume. Recovery Agents User Guide 2

7 Message Recovery for Microsoft SQL User Guide Message Recovery for Microsoft Exchange Message Recovery for Exchange (MRE) version 3.0 works with IPStor to protect and recover Exchange databases that are stored on IPStor-managed disk. IPStor and TimeMark work in conjunction with the FalconStor Snapshot Agent for Microsoft Exchange to take scheduled point-in-time snapshot images of the Exchange databases that are stored on IPStor-managed disk. The Snapshot Agent gives the snapshot images point-in-time consistency and transactional integrity. Note: MRE version 3.0 no longer supports Exchange If you want to recover Exchange 2000, you will need to use MRE version 2.5. With Exchange 2007, can be recovered from any Recovery Storage Group (RSG) mounted mailbox. There is no need to use Exchange system tools to create an RSG or mailbox merge as was necessary with earlier versions. With Exchange 2003, if the server has local, direct-attached storage and you are using FalconStor DiskSafe to protect the Exchange databases, DiskSafe works directly with the Snapshot Agent for Microsoft Exchange to replicate point-in-time snapshot images to IPStor-managed disk. When needed, MRE enables administrators to mount the storage server s snapshot images so that mailboxes can be easily and quickly recovered from any protected Exchange Server in the same Exchange Administrative Group. The recovery procedure varies depending upon whether you are using Microsoft Exchange 2007, 2003 or Refer to Recovery procedure on Microsoft Exchange 2007 on page 6, Recovery procedure on Microsoft Exchange 2003 on page 15, or Advanced features on page 21. Microsoft Exchange 2007 With Exchange 2007, the administrator runs MRE on the local Exchange Server and can restore an individual mailbox or all mailboxes for a local or remote message store. MRE can be used to recover mailbox stores on multiple partitions of the same disk as well as partitions that do not include the first partition of a disk. Further filtering can be specified for recovering a certain date range of s or by specific subject, content, or entire level. Recovery Agents User Guide 3

8 Message Recovery for Microsoft Exchange Microsoft Exchange 2003 With Exchange 2003, the administrator runs MRE on the local Exchange Server and recovers individual mailboxes from any protected Exchange Server (local or remote) directly to the mailbox of the user who requested recovery. The user can then select what he or she needs. System requirements The following table outlines the requirements needed on the Exchange server: Supported Exchange Servers Version and Service Pack Information Microsoft Exchange 2003 No exchange packs are required. Supports stand-alone or multi-node Microsoft cluster Microsoft Exchange 2007 Windows 2003 (64-bit) Windows 2008 (64-bit) General Requirements Your Microsoft Exchange Server must have an IPStor SAN Client or FalconStor Intelligent Management Agent (IMA) installed. Your Microsoft Exchange Server must have the Snapshot Agent for Microsoft Exchange and the Snapshot Agent for Windows filesystems installed. FalconStor recommends that you have a minimum of two disks (one for the database and one for the logs) or a maximum of three disks/luns for the Exchange database and logs. The EDB and STM database files must be on the same disk/lun. In addition, Log and Sys should be on a single disk/ LUN or recovery will take longer. Recovery Agents User Guide 4

9 Message Recovery for Microsoft Exchange Install the software Best practice is to have the database and logs on separate disks. However, if you must keep both on one disk, Remote Recovery requires that the logs and system directory exist in either the first partition or in a unique subdirectory of a non-first partition Installation of MRE has the following requirements: MRE must be installed on an Exchange Server machine. You must be an administrator or have administrator privileges in order to install MRE. To install: 1. Insert the installation CD into your CD-ROM drive. 2. Select Install Products --> Install Host-Based Applications --> Install Message Recovery for Microsoft Exchange. 3. When prompted, enter your license keycode. The MRE license must be activated (registered with FalconStor). If your computer has an Internet connection, the license is activated as soon as you enter your keycode and click Next. However, if your Internet connection is temporarily down or if your computer has no Internet connection, your license will not be activated. You must activate your license within 30 days so that you can continue to use the software. If your Internet connection is temporarily down, your license will typically be activated automatically the next time you run MRE, assuming you have an Internet connection then. Or, you can add your license through the SAN Disk Manager (the utility that is installed with IMA). If your computer has no Internet connection, you must perform offline activation. Refer to your SAN Disk Manager User Guide for more information. 4. When done, click Finish. Recovery Agents User Guide 5

10 Message Recovery for Microsoft Exchange Recovery procedure on Microsoft Exchange 2007 This section describes how to recover messages from user mailboxes on Microsoft Exchange MRE includes an easy-to-use wizard that enables administrators to recover mailboxes from local Exchange 2007 servers and remote Exchange 2007 servers that are in the same Exchange Administrative Group. You must be a local administrator and a full Domain Exchange administrator in order to recover mailboxes. If you want to pre-configure MRE to launch from a non Exchange Domain Administrator user, refer to LaunchMRMEAsUser utility on Exchange 2007 on page 13. Be sure to log into Windows with the same account with which you are doing the recovery. 1. Launch the Message Recovery for Microsoft Exchange Console on the Exchange Server (Start menu --> Programs --> FalconStor --> Tools --> Message Recovery for Microsoft Exchange). 2. From the menu, select File --> Recover using a Recovery Storage Group. This launches the RSG recovery wizard. If you have previously recovered a mailbox store, it must be unmounted before you can continue. The wizard will prompt you to unmount it. 3. Enter the domain and user authentication information needed to log into the Exchange Server and access its Active Directory configuration. Root Domain Name - Exchange Server domain. Recovery Agents User Guide 6

11 Message Recovery for Microsoft Exchange Domain Server Name - Domain controller for the Active Directory tree. You must enter the server name, not an IP address. User Name/User Password - This login user must have rights to access and export Exchange Server objects such as, Storage Group objects, Mailbox objects, and Exchange users objects. Login User Domain - Domain for the user account specified above. After logging into the Active Directory Tree, a list of Mailbox stores will be available for selection as shown on the screen below. 4. Select the mailbox store you wish to recover. 5. Click the Create RSG tab if you have not already created a Recovery Storage Group. The Create Recovery Storage Group screen displays. 6. Enter the RSG name. 7. Once the RSG group has been created, click Next. Recovery Agents User Guide 7

12 Message Recovery for Microsoft Exchange The Mailbox Restore Selections screen displays. The Restore now radio button is selected by default. 8. Select the mailbox to restore from the drop down menu. 9. Select whether you want to merge the restored with your existing or copy the restored to a folder. If you choose to copy the to a folder, enter the folder name. Depending upon the size of the mailbox, the restore operation can take a while. If you would like to see the restore progress, check the Show restore output screen during restore checkbox. Click Mount the backup image only radio button if you will be using another utility to restore . Recovery Agents User Guide 8

13 Message Recovery for Microsoft Exchange 10. Select any appropriate options or filters for the restore. You can filter by date and by text contained in the subject or body. Each filter further restricts the selection. 11. Enter storage server login information. You need to log into the IPStor server which contains the TimeMarks for the mailboxes to be recovered. This can be a primary IPStor server or a replica IPStor server. If you are using IPStor version 4.5 or above, indicate the protocol to use. Recovery Agents User Guide 9

14 Message Recovery for Microsoft Exchange 12. If you are recovering from a remote Exchange Server, select the snapshot group that contains the mailbox to be recovered and select the appropriate SAN Resource used for the storage of each Exchange component. Recovery Agents User Guide 10

15 Message Recovery for Microsoft Exchange 13. Select the TimeMark from which you want to recover. It is recommended that you select a TimeMark indicated as quiescent. 14. Confirm all information and then click Finish to mount the TimeMark to the RSG. The TimeMark will be mounted using the next available drive letter(s) and to mountpoints if you are using the Mountpoint feature. Refer to Mountpoint Options on page 21 for additional information. Recovery Agents User Guide 11

16 Message Recovery for Microsoft Exchange Wait for the TimeView to mount. It may take a few minutes to complete this process. 15. Click Finish when you see a screen similar to the following: Cleanup on Microsoft Exchange 2007 Cleanup for Exchange 2007 includes removing the RSG mailbox and Group. The cleanup process occurs automatically when you start another recovery or exit the application. To run cleanup manually, select Tools > Advanced > Dismount RSG Backup image. Recovery Agents User Guide 12

17 LaunchMRMEAsUser utility on Exchange 2007 Message Recovery for Microsoft Exchange The LaunchMRMEAsUser utility allows Exchange Administrators to pre-configure MRME to launch with Exchange Domain rights from a lower level login. Parameters & Options Required Parameters -a[application] -x[application] Description If specified, the named application will be launched. If not specified, the default Message Recovery for Microsoft Exchange (MRME) application will be launched. Clears the saved user credentials for the named Application. If not specified, the default MRME application user credentials are cleared. Options -d<exchange Domain> -u<exchange Domain User> -p<exchange Domain User Password> -c<command Arguments> -z Silent mode -? Help If specified, the Exchange Domain is used for this run and saved for the next run of the specified application. If not specified, the previously saved Exchange Domain for the specified application is used. If specified, the Exchange Domain User is used for this run and saved for the next run of the specified application. If not specified, the previously saved Exchange Domain User for the specified application is used. If specified, the Exchange Domain User Password is used for this run, encrypted, and saved for the next run of the specified application. If not specified, the previously saved Exchange Domain User Password for the specified application is used. The application is launched with the specified command arguments. Recovery Agents User Guide 13

18 Message Recovery for Microsoft Exchange Usage Examples command LaunchMRMEAsUser Utility -a LaunchMRMEAsUser Utility -a - dexchdomain.com -uexchuser - pexchpassword LaunchMRMEAsUser Utility - ammc.exe -c"c:\rsg.msc" LLauncheMRMEAsUser -x result Launches "C:\Program Files <x86> \FalconStor\MRME\ExRecoverUI.exe" with the saved Exchange Domain User credentials for: "C\Program Files <x86>\falconstor\mrme\exrecoverui.exe" Launches "C:\Program Files <x86> \FalconStor\MRME\ExRecoverUI.exe" with the following user credentials: Domain:ExchDomain.com User:ExchUser Password:ExchPassword The ExchDomain.com, Exchuser, and ExchPassword are then encrypted and saved for future executions of "C:\Program Files <x84>\falconstor\mrme\exrecoverui.exe" Launches "mmc.exe c:\rsg.msc" with the saved Exchange Domain User Credentials for "mmc.exe" Clears the User Credentials for: "C:\Program Files <x86> \FalconStor\MRME\ExRecoverUI.exe" Recovery Agents User Guide 14

19 Message Recovery for Microsoft Exchange Recovery procedure on Microsoft Exchange 2003 Minimal configuration is required to make Message Recovery for Microsoft Exchange (MRE) work in your environment. MRE uses the Exchange Recovery Storage Group (RSG) to hold recovered data. Prior to recovery, you must create a RSG in your Exchange System Manager. Refer to the Recover Mailboxes on Microsoft Exchange 2003 chapter for details. MRE includes an easy-to-use wizard that enables administrators to recover mailboxes from local Exchange 2003 servers and remote Exchange 2003 servers that are in the same Exchange Administrative Group. You must be a local administrator and a full Exchange administrator in order to recover mailboxes. If you want to pre-configure MRE to launch from a non Exchange Domain Administrator user, refer to LaunchMRMEAsUser utility on Exchange 2007 on page 13. Be sure to log into Windows with the same account with which you are doing the recovery. 1. Launch the Message Recovery for Microsoft Exchange Console on the Exchange Server (Start menu --> Programs --> FalconStor --> Tools --> Message Recovery for Microsoft Exchange). 2. From the menu, select File --> Recover using a Recovery Storage Group. This launches the RSG recovery wizard. If you have previously recovered a mailbox store, it must be unmounted before you can continue. The wizard will prompt you to unmount it. Select Yes to automatically delete any previous backup image and proceed. Recovery Agents User Guide 15

20 Message Recovery for Microsoft Exchange 3. Enter the domain and user authentication information needed to log into the Exchange Server and access its Active Directory configuration. Root Domain Name - Exchange Server domain. Domain Server Name - Domain controller for the Active Directory tree. You must enter the server name, not an IP address. User Name/User Password - This login user must have rights to access and export Exchange Server objects such as, Storage Group objects, Mailbox objects, and Exchange users objects. Login User Domain - Domain for the user account specified above. After logging into the Active Directory Tree, a list of Mailbox stores will be available for selection. Recovery Agents User Guide 16

21 Message Recovery for Microsoft Exchange 4. Select the mailbox store where the mailbox to recover resides. Note: The RSG must have been pre-created for Exchange Enter the storage server login information. You need to log into the IPStor server which contains the TimeMarks for the mailboxes to be recovered. This can be a primary IPStor server or a replica IPStor server. If you are using IPStor version 4.5 or above, indicate the protocol to use. Recovery Agents User Guide 17

22 Message Recovery for Microsoft Exchange 6. If you are recovering from a remote Exchange Server, select the snapshot group that contains the mailbox to be recovered and select the appropriate SAN Resource used for the storage of each Exchange component. 7. Select the TimeMark from which you want to recover. It is recommended that you select a TimeMark indicated as quiescent Recovery Agents User Guide 18

23 Message Recovery for Microsoft Exchange 8. Confirm all information and then click Finish to mount the TimeMark to the RSG. The TimeMark will be mounted using the next available drive letters. Wait for the TimeView to mount. It will take a few minutes to complete this process. Recovery Agents User Guide 19

24 Message Recovery for Microsoft Exchange 9. Click Finish when you see a screen similar to the following: 10. Launch the Exchange System Manager. You can now see the recovered mailbox store under the RSG. If you do not see it, click F5 to refresh. 11. Right-click on the mailbox store and select Mount Store. Ignore the Exchange warning that appears as MRE has already validated the image. Click Yes to continue. 12. Click F5 to refresh the screen and see the recovered mailboxes listed beneath the mailbox store. 13. If your Exchange 2003 system has Service Pack 1 or later installed, expand the mailstor tree under the Recovery Storage Group, right-click on a mailbox in the right frame and select Exchange Tasks. If you are using a pre-service Pack 1 version of Exchange 2003, you must download the exmerge tool from Microsoft s web site. This tool allows you to extract mail from a selected mailbox into a PST file. 14. Follow the steps in the Exchange Task wizard to copy or merge the data from the recovered mailbox. Merging data adds items from the mounted TimeMark to the current mailbox. Duplicate items are not merged. If the recovered mailbox contains folders not present in the current mailbox, they will be created. Copying data copies all items from the recovered mailbox to a separate recovery location in the current mailbox. The contents of current folders will not be changed. 15. Have the user check the mailbox in his/her client (i.e. Microsoft Outlook). Recovery Agents User Guide 20

25 Message Recovery for Microsoft Exchange If the recovered mailbox was copied, there will be a folder called Recovered Data <date>. All of the recovered information can be found beneath this object. Cleanup on Microsoft Exchange 2003 Advanced features Mountpoint Options After you have finished recovering messages for one or more mailboxes, you should delete the recovered mailbox store from the RSG. To do this, right-click on the mailbox store and select Delete. If desired, you can also delete the RSG itself. When you exit MRE or start a new recovery wizard, you have the choice of deleting the existing TimeView that was mounted. If you choose Yes, MRE will disconnect the TimeView and delete it from the IPStor Server. While the TimeView is deleted, all of your TimeMarks are retained. This section describes the advanced features available in the Message Recovery for Microsoft Exchange (MRE) console. The mountpoint options feature allows you to select mount points instead of drive letters during message recovery. To select mountpoint options, select Options --> Mountpoint Options. Recovery Agents User Guide 21

26 Message Recovery for Microsoft Exchange Trace log The Trace log is a diagnostic tool used by your Technical Support team to help solve system problems. Each Trace log contains technical information about your system as well as system messages. You should not turn the Trace log on unless you are requested to do so by your Technical Support representative. To turn the Trace Log on, select Options --> Trace. To view the Trace Log, select View --> Log. Recovery Agents User Guide 22

27 Message Recovery for Microsoft Exchange DiskSafe priority Start/stop Exchange MRE enables recovery of Exchange 2003 mailboxes when the Exchange database is stored on IPStor-managed disk. With Exchange 2003, if the server has local, direct-attached storage, MRE enables recovery of Exchange mailboxes that have been replicated to IPStor-managed disk by DiskSafe. There may be instances where the Exchange database is stored on IPStormanaged disk AND DiskSafe is used to replicate data to another IPStor-managed disk. By default, MRE will assume that the IPStor-managed disk containing the primary Exchange database is used for TimeMarks. If this is not the case, you must tell MRE to use the DiskSafe replica disk. To do this, select Options --> DiskSafe Priority. You can start or stop Exchange services on the local Exchange Server from within the MRE. Note: The feature is not applicable for cluster servers. Manual RSG recovery To do this, select Tools --> Start Exchange (or Stop Exchange). MRE includes an easy-to-use wizard that enables administrators to recover mailboxes from local and remote Exchange 2003 servers. Refer to Recovery procedure on Microsoft Exchange 2003 for more information. However, there may be advanced configurations for which the wizard will be unable to automatically detect the logical resources containing the Exchange database. For example, if your Exchange system is not connected directly to the storage server that contains your backup images (such as a remote replica server), MRE will be unable to identify the logical resources and map the TimeMarks. For these types of configurations, MRE includes tools that let you manually log in to the storage server, manually select TimeMarks, and manually validate and mount the mailbox store to the RSG. To run a manual recovery: 1. Select Tools --> Advanced --> Mount RSG Group Backup Image or select Mount Single Backup Image if you have not used Snapshot Groups and your entire database, logs, and system directory are all on a single SAN disk. Log in to your storage server. Recovery Agents User Guide 23

28 Message Recovery for Microsoft Exchange Mount single backup image Enter the Exchange Server name and select the Snapshot Group that contains the mailbox to be recovered. Select the logical SAN Resource containing the database, select the corresponding database path, a drive letter for the RSG database, and select a TimeMark from the list. This mounts the TimeMark and assigns it to the Exchange Server. Select the logical SAN Resource containing the logs, select the corresponding log path, and select a drive letter for the RSG logs. You do not have to select a TimeMark for the logs because the Snapshot Group maintains a relationship between the TimeMark you selected for the database and the corresponding TimeMark for the logs. 2. Select Tools --> Advanced --> Validate RSG Group Backup Image. Select the RSG database path and RSG log path you entered in the first step and enter the corresponding logfile base name for the storage group. The system will then run a quick integrity check. 3. Select Tools --> Advanced --> Prepare RSG for Message Recovery. Enter the domain and user authentication information needed to log into the Exchange Server and access its Active Directory configuration. Select the mailbox store containing the mailbox to recover, enter the Exchange Server name, select the RSG, select the path for the RSG database and the corresponding stream (.stm) file. The recovery mailbox store will be created. 4. Launch the Exchange System Manager, mount the store, and use Exchange Tasks to copy or merge the data from the recovered mailbox. Dismount RSG backup The SSG and advanced RSG recovery wizards assume that you have used Snapshot Groups for your Exchange mailbox database and your Exchange mailbox log. If you have not used Snapshot Groups and your entire database, logs, and system directory are all on a single SAN disk, select Tools --> Advanced --> Mount Single Backup Image instead. Before you recover a new backup image, you will be prompted to delete any existing backup images.to delete the backup image manually, go to Tools -> Advanced -> Dismount RSG Group Backup. This option will also delete the RSG mailbox and group for Microsoft Exchange Recovery Agents User Guide 24

29 Message Recovery for Microsoft Exchange Restore from RSG backup image In the event a restore did not recover as expected, you may restore the backup image again if you have not deleted the image. To restore from a RSG backup image, go to Tools -> Advanced -> Restore from RSG Backup Image. The Exchange Server Login Information screen will display and you can rerun the recovery. This option is only available for Microsoft Exchange Recovery Agents User Guide 25

30 Message Recovery for Microsoft SQL User Guide Message Recovery for Lotus Notes /Domino Message Recovery for Lotus Notes/Domino (MRN) works to protect and restore Notes databases that are stored on IPStor -managed disks. IPStor and TimeMark work in conjunction with the FalconStor Snapshot Agent for Lotus Notes to take scheduled point-in-time snapshot images of the Notes databases that are stored on IPStor-managed disk. The Snapshot Agent gives the snapshot images point-in-time consistency and transactional integrity. If the server has local, direct-attached storage and you are using FalconStor DiskSafe to protect the Notes databases, DiskSafe works directly with the Snapshot Agent for Lotus Notes to replicate point-in-time snapshot images to IPStor-managed disk. When you need to recover a mailbox, MRN uses the Notes transaction log along with IPStor s snapshot images so that mailboxes can be easily and quickly recovered to any point in time. The administrator runs MRN on the local Notes Server and recovers individual mailboxes directly to the mailbox of the user who requested recovery. The user can then select what he or she needs. Recovery Agents User Guide 26

31 Message Recovery for Lotus Notes /Domino System requirements Lotus Notes Server MRN supports Lotus Notes version Your Lotus Notes Server must have an IPStor SAN Client or FalconStor Intelligent Management Agent (IMA) installed and should have the Snapshot Agent for Lotus Notes and the Snapshot Agent for Windows File System installed. Your Notes database file and transaction log should be on separate disks/ LUNs. IPStor Server Your IPStor Server must have TimeMark enabled. In the IPStor Console, you should create a group for your Notes mailbox database and your Notes mailbox log. Be sure to enable TimeMark for this group. This will keep your files in sync for recovery purposes. Refer to your IPStor User Guide for more information. Do not use any spaces in group names or for your device names. Remember that in order to recover user mailboxes with as much granularity as possible, you should configure TimeMark to regularly take point-in-time images of your Notes Server. We recommend taking at least one TimeMark per day. Install the software Installation of MRN has the following requirements: MRN has to be installed on a Notes Server machine. You must be an administrator or have administrator privileges in order to install MRN. To install: 1. Insert the installation CD into your CD-ROM drive. 2. Select Install Products --> Install Host-Based Applications --> Install Message Recovery for Lotus Notes. 3. When prompted, enter your license keycode. The MRN license must be activated (registered with FalconStor). If your computer has an Internet connection, the license is activated as soon as you enter your keycode and click Next. However, if your Internet connection is temporarily down or if your computer has no Internet connection, your license will not be activated. You must activate your license within 30 days so that you can continue to use the software. If your Internet connection is temporarily down, your license will typically be activated automatically the next time you run MRN, assuming you have an Internet connection then. Or, you can add your license through the SAN Disk Manager (the utility that is installed with IMA). Recovery Agents User Guide 27

32 Message Recovery for Lotus Notes /Domino Launch MRN If your computer has no Internet connection, you must perform offline activation. Refer to your SAN Disk Manager User Guide for more information. 4. When done, click Finish. This section explains how to launch MRN and change system settings. To start MRN select Start menu --> Programs --> FalconStor --> Tools --> Message Recovery for Lotus Notes Domino. The Console is displayed: A list of jobs that have been run previously is listed on the right side. To see more details about a job, highlight the job. By default, the last 20 jobs will be displayed. To change the number of jobs that are displayed, refer to the Change system settings section. The status of each job can be: Successful - Recovery was successful Cancelled - Cancelled by the user Failed - Recovery failed Recovery Agents User Guide 28

33 Message Recovery for Lotus Notes /Domino Change system settings To change system settings, highlight the Settings icon in the tree. Here you can change the number of jobs that will be listed on the main Console screen. You can also turn the system s Trace Log on or off. For more information about when you would turn the Trace Log on, refer to the Trace log section under Advanced features. Recovery Agents User Guide 29

34 Message Recovery for Lotus Notes /Domino Recovery MRN includes an easy-to-use wizard that enables administrators to recover mailboxes from a local Notes server. Using this wizard, you select the mailbox(es) you want to recover and the point in time to which you want to recover. MRN then automatically locates the correct TimeMark and, using the Notes transaction log, mounts a TimeView so that the data can be recovered. You must be a local administrator and a full Notes administrator in order to recover mailboxes. 1. Launch the MRN Console on the Notes Server. 2. From the menu, select File --> Automated Recovery. If you have previously recovered a mailbox, it must be unmounted before you can continue. The wizard will prompt you to unmount it. 3. Enter IPStor server login information. You need to log into the IPStor server which contains the TimeMarks for the mailboxes to be recovered. This can be a primary IPStor server or a replica IPStor server. This IPStor server must be a primary Lotus Notes machine. It cannot be a Lotus Notes replica machine (a machine to which Lotus Notes replicates data). The default Client Host Name comprises the SAN client machine name and the IMA host name in the format machine name[storage user login name]. Prior to IPStor 5.1, the Client Host Name was the machine name. Recovery Agents User Guide 30

35 Message Recovery for Lotus Notes /Domino 4. Select the mailbox(es) you want to recover. The path to the database is automatically selected for you. You can select multiple mailboxes to recover. Indicate if you want to generate a new replication ID for each recovered mailbox. If you generate a new replication ID, Notes will not replicate the mailbox. If you are only recovering specific items from the mailbox, you will want to generate a new replication ID because you do not want the older, recovered mailbox to overwrite the existing replica. If you are overwriting an entire mailbox, you may want to use the mailbox s existing ID so that Notes will replicate the data. Select a temporary location for the restored mailbox. Recovery Agents User Guide 31

36 Message Recovery for Lotus Notes /Domino 5. Select the point-in-time to which you want to recover. If you are trying to find a deleted , select a time prior to when the was deleted. You can either type in a specific time or you can pick a specific TimeMark. If you select a specific time, MRN will select the most appropriate TimeMark for you. 6. Confirm all information and then click Finish. Recovery Agents User Guide 32

37 Message Recovery for Lotus Notes /Domino It can take a few moments while the TimeView(s) are being mounted. 7. Click Finish when you see a screen similar to the following: Afterwards, there are several ways to get missing back to its owner. The administrator can open the NSF file into Notes and the whole NSF file or just the missing (s) back to its owner. The administrator can also share out the NSF file so that the owner can open the NSF file and the whole NSF file or just the missing (s) back to himself/herself. Clean up Notes When you exit MRN or start a new recovery wizard, you have the choice of deleting the existing TimeView that was mounted. If you choose Yes, MRN will delete it from the IPStor Server. While the TimeView is deleted, all of your TimeMarks are retained. Recovery Agents User Guide 33

38 Message Recovery for Lotus Notes /Domino Advanced features Trace log DiskSafe priority Clean up TimeViews This section describes the advanced features available in the Message Recovery for Lotus Notes /Domino (MRN) console. The Trace log is a diagnostic tool used by your Technical Support team to help solve system problems. Each Trace log contains technical information about your system as well as system messages. You should not turn the Trace log on unless you are requested to do so by your Technical Support representative. To turn the Trace Log on, highlight the Settings icon in the tree and select Trace On. To view the Trace Log, select View --> Log. MRN enables recovery of Notes mailboxes when the Notes database is stored on IPStor-managed disk. If the server has local, direct-attached storage, MRN enables recovery of Notes mailboxes that have been replicated to IPStor-managed disk by DiskSafe. There may be instances where the Notes database is stored on IPStor-managed disk AND DiskSafe is used to replicate data to another IPStor-managed disk. By default, MRN will assume that the IPStor-managed disk containing the primary Notes database is used for TimeMarks. If this is not the case, you must tell MRN to use the DiskSafe replica disk. To do this, select Options --> DiskSafe Priority. When you exit MRN or start a new recovery wizard, you have the choice of deleting the existing TimeView that was mounted. To manually delete the TimeView, select Tools --> Clean up TimeView. When you delete a TimeView, MRN deletes it from the IPStor Server. While the TimeView is deleted, all of your TimeMarks are retained. Recovery Agents User Guide 34

39 Message Recovery for Lotus Notes /Domino Manual recovery There are advanced configurations for which the wizard will be unable to automatically detect the logical resources containing the Notes database. For example, if your Notes system is not connected directly to the storage server that contains your backup images (such as a remote replica server), MRN will be unable to identify the logical resources and map the TimeMarks. For these types of configurations, MRN includes a tool that lets you manually log in to the storage server and manually select TimeMarks. To run a manual recovery: 1. Select Tools --> Advanced --> Manual Recovery. 2. Log in to your storage server. 3. Select the mailbox(es) you want to recover. Select the database file that contains the mailbox(es) to be recovered. Indicate if you want to generate a new replication ID for each recovered mailbox. If you generate a new replication ID, Notes will not replicate the mailbox. If you are only recovering specific items from the mailbox, you will want to generate a new replication ID because you do not want the older, recovered mailbox to overwrite the existing replica. If you are overwriting an entire mailbox, you may want to use the mailbox s existing ID so that Notes will replicate the data. Select a temporary location for the restored mailbox. 4. Select the disk that contains the Notes data directory and then select the TimeMark to which you want to recover. 5. Select the disk that contains the Notes log directory and then select the TimeMark to which you want to recover. 6. Select the point-in-time to which you want to recover. If you are trying to find a deleted , select a time prior to when the was deleted. 7. Confirm all information and then click Finish. 8. Click Finish when you see the Recovery completed successfully screen. Afterwards, there are several ways to get missing back to its owner. The administrator can open the NSF file into Notes and the whole NSF file or just the missing (s) back to its owner. The administrator can also share the NSF file so that the owner can open the NSF file and the whole NSF file or just the missing (s) back to himself/herself. Recovery Agents User Guide 35

40 Message Recovery for Microsoft SQL User Guide Database Recovery for Microsoft SQL Server FalconStor s Database Recovery for Microsoft SQL Server expedites database recovery by enabling IT administrators to quickly recover a database from point-intime snapshot images of their SQL database. The recovery method you will use depends upon the SQL recovery model that your database uses, Full Recovery Model" or Simple Recovery Model. The Full Recovery Model maintains the transaction log history, which records all changes to the database. For this reason, the Full Recovery Model" allows you to recover to any point in time, whereas the Simple Recovery Model" only allows you to roll back to the time of a scheduled TimeMark. Therefore, to take full advantage of this recovery too, at least one of your databases should be using the Full Recovery Model. This recovery tool integrates with your IPStor server to restore snapshot images of the SQL databases that are stored on IPStor-managed disks. IPStor TimeMarks work in conjunction with the Snapshot Agents to take scheduled snapshot images of the SQL databases. The Snapshot Agents give the snapshot images point-in-time consistency and transactional integrity. This recovery tool also integrates with DiskSafe to protect SQL databases that use local direct-attached storage. DiskSafe works directly with the Snapshot Agents to provide point-in-time snapshot images. Recovery Agents User Guide 36

41 Database Recovery for Microsoft SQL Server System requirements Database Recovery for Microsoft SQL supports the following: Microsoft SQL Server 2005 (32-bit and 64-bit) Microsoft SQL Server 2003 (32-bit and 64-bit) This recovery tool must be run on the SQL Server machine because certain configuration information is maintained during snapshots. Restoring to a different machine is not supported. The Intelligent Management Agent (IMA) must also be installed on the SQL Server. It is recommended that you have three disks if you will be performing transaction log backups. This will ensure the fastest possible restore. A separate disk should be used for each of the following: Database Transaction log Transaction log backups TimeMark must be enabled on your storage server. Remember that in order to recover your database with as much granularity as possible, you should configure TimeMark to regularly take point-in-time images of your server. The Snapshot Agent for Microsoft SQL Server and the Snapshot Agent for Windows file systems must be installed. In the storage server console, you must create a group for your SQL database, log, and backups. The group name cannot contain any spaces. TimeMark and Snapshot Notification must be enabled for your device group. This will keep your files in sync for recovery purposes. You must be an administrator or have administrator privileges in order to install and run this recovery tool. You should have a working knowledge of Microsoft SQL backup and restore processes prior to using this recovery tool. Recovery Agents User Guide 37

42 Database Recovery for Microsoft SQL Server Install the software To install Database Recovery for Microsoft SQL: 1. Insert the installation CD into your CD-ROM drive. If the setup utility does not start automatically, browse to the CD root directory and click setup.exe to launch the InstallShield wizard. 2. Read and accept the license agreement to continue installation. 3. Enter your user name and the name of your company. 4. Click Next to accept the default installation destination folder or browse to install to a different folder. 5. When prompted, enter your license keycode. 6. When done, click Finish. Recovery Agents User Guide 38

43 Database Recovery for Microsoft SQL Server The console To run the console as a standalone application, select Start --> Programs --> FalconStor --> Database Recovery for Microsoft SQL. An application window similar to the following appears: To access the console via Computer Management console, click Administrative Tools --> Computer Management, expand the Storage node in the left navigation pane, and click the Database Recovery for Microsoft SQL node. Note: This method of launching the console is not available if you are running the 32-bit version of this product on a 64-bit machine. The Console is divided into two panes. The left pane contains a navigation tree with nodes that you can click, expand, or collapse. The root node is the Database Recovery for Microsoft SQL node. When you highlight a node in the navigation tree, the right pane displays associated information. For example, when you highlight the Storage Servers node, the right pane displays information about your storage servers. Recovery Agents User Guide 39

44 Database Recovery for Microsoft SQL Server The menus If you display the Console through Computer Management, the menus at the top of the application window provide access to several functions that are common to all Microsoft Management Console-based applications, such as exiting the application. The common functions are available via the File, Action, View, Window, and Help menus. Functions that are specific to Database Recovery for Microsoft SQL typically appear in the Action menu. The Action menu is context-sensitive; the items that appear here change, depending on which node has focus. For example, when you click the Storage Servers node, the Action menu displays. You can also access Database Recovery for Microsoft SQL functions by right-clicking the elements on the screen. Add and connect storage servers The first time you start the application, the system will scan and import all storage servers identified by the IMA Client. These storage servers will be listed in the Database Recovery for Microsoft SQL Console. After your first backup, all backed up databases are listed. If you add a storage server directly in IMA, it will be imported into Database Recovery for Microsoft SQL the next time you click the Storage Servers node. If you add a server directly in Database Recovery for Microsoft SQL, the server will appear in both IMA and in Database Recovery for Microsoft SQL. Note: If a server is displayed with a red line, the server could be missing credentials or it could be offline. Check the Status field for more details. Add a new storage server If the server is missing credentials, you can add credentials on the server s properties page. Refer to If your server s status displays No Credentials, select the Authentication tab and right-click on the unauthenticated server and select Properties. on page 43 for more information. If you do not see your storage server displayed in the Servers list, you can add a new server. To add a server: 1. Navigate to Action --> New Storage Server from the main menu. Alternately, you can right-click on Storage Servers and select New Storage Server. Recovery Agents User Guide 40