2 Table of Contents Voic Setting up Voic Checking your Voic While you re listening After you ve listened Sending a message Sending a message to a group Your messages, Your way Quick Keys Voic at a Glance Voic Plus Setting up Mailbox Extensions Voic Plus at a Glance Call Forward Access Numbers Ident-A-Call is a trademark of Bell Canada, used under license
3 Voic Voic automatically takes a message when you re away from the office or on the telephone. Voic allows you to forward or send a message to those hard to reach people. You can send any incoming or outgoing message to one person or to a group of people at the touch of a button. Voic can notify you of new and urgent messages based on your schedule. No more missed calls or unwanted interruptions. Voic also offers a host of other features, including your own personalized greeting that are designed to take care of you and your callers. You ll enjoy the convenience of being able to capture your messages right on your telephone no extra equipment required as well as being able to access your messages from anywhere in the world.
4 Setting up Voic Your Bell Aliant Voic Access Number is: (English) 0-MAIL (65) (English) (French) 0- PSTE ( 778 ) (French) All you need to do to get started is dial the access number, then select a password and record your name along with a personal greeting. Here s how: Enter the temporary password that you ve been assigned Select a permanent confidential password that is 6-5 digits long and enter it With the help of Password Check, a security feature, you can ensure that your voice mailbox password will not be easily guessed by others. Just follow these simple rules. Your password cannot: Begin with 0 Match your telephone number Be the reverse of your mailbox number (e.g. 555 reversed 555) Be a single repeating digit (e.g. ) Be a series of consecutive ascending or descending numbers (e.g ) Be a series of ascending or descending even or odd numbers (e.g. 680)
5 You may find it easier to remember your password if you select letters on your keypad instead of numbers. At the next prompt, record your name Record your busy and no answer greetings, which callers will hear when you are not available. Press # when you are finished, and # again if you are satisfied with your greeting. To re-record, press, and to replay press A SAMPLE DAILY GREETING Hello, you have reached the voic of (your name) at (Your company or organization). It is (today s date) and I am in the office but unavailable to take your call at the moment. At the tone please leave a detailed message and I will return your call as soon as possible. That s all it takes to personalize your Bell Aliant Voic service. It is now ready and waiting to answer your calls.
6 Checking your Voic Callers can now leave you messages. If you re at your desk and there s a new message, you will see either a message light flashing or a message waiting indicator on your set, or you will hear a stuttered dial tone when you pick up the receiver. You can also check for messages when you re away from the office. Here s how to get caller messages when you re... At your own phone Call Voic using your 99 Access Code (where applicable) or press the message button on your phone. Enter your password Easy Access and for outside Canada Dial your phone number, wait for your Personal Greeting, then during your greeting press 5 and enter your password At another phone Using the following numbers in Atlantic Canada: 0-MAIL (65) - English 0-PSTE (778) - French Using your Toll Free Access Number Anywhere in Canada: English French - Press the # key and enter your 0 digit mailbox number - Enter your password
7 While you re listening Voic lets you hear messages the way you want to hear them. You can control the speed and volume. You can rewind important messages to hear them again. You can pause a message to take a note. And you can fast forward when you are in a rush. Just press: to rewind by 0 seconds to rewind to the beginning to pause and to restart during pause to fast forward 0 seconds to fast forward to the end to slow down messages 5 to get envelope information 6 to speed up messages 8 to return to normal mode 9 to increase volume abc def Rewind Pause/Resume Fast Forward ghi 5 jkl 6 mno Slower Envelope Faster 7 pqrs 8 tuv 9 wxyz Normal Louder 0 # Cancel Help Skip In a hurry? Some tips for getting through your messages faster: Just press # to skip a message and listen to it later, or 9 to fast forward to the end and save a message. And you can always speed up a message by pressing 6. 5
8 After you ve listened You can do much more than just save or erase a message once you ve listened to it. Press: to replay 5 to get envelope Information 6 to send a copy of the message to someone else 7 to erase 8 to send a reply to a message left by another Voic user 9 to save 0 for more options Etiquette tip: Give top priority to any urgent messages, but try to respond to all messages within two hours of listening to your voic . abc def ghi 5 jkl 6 mno Replay Envelope Forward a Copy 7 pqrs 8 tuv 9 wxyz Erase Reply Save 0 # More Options Skip Envelope information is the date, time and length of the call. It also tells you the phone number of the caller, if the number is displayed. 6
9 Sending a Message It s after hours Or you don t have time to chat. Maybe you want to leave a little reminder for yourself. Or you need to reply to a message or forward a copy to someone else. What do you do? Send a voice message It s fast compare it to the time it takes to compose and send an . It s reliable written notes can be misplaced. And it s personal your message, your words and your voice. To send a message At the Main Menu: Press to send a message (record your message) Press # key to signify the end of a message Enter the 0-digit mailbox number of the destination mailbox and, if you wish, add one of the delivery options noted below Press # key to send message to mailbox number After you ve entered the number, you can choose from these extra delivery options: to send Private messages (these cannot be forwarded to anyone else) to send Urgent messages (these are placed at the beginning of the receiver s message line-up) for Message Confirmation for Future Delivery Oops! Make a mistake while leaving a message? You can press the key at any time, to cancel and re-record your message. To reply to a message At the end of the message: Press 8 to respond to the message Record your reply and press # key Press # key again to send your reply Press 7 to erase the original message, or Press 9 to save it in message archives 7
10 Voic makes it easier to get in touch with hard-toreach people. To forward a copy of a message: Press 6 to send a copy to somebody else Record any instructions or comments Press # key Enter the mailbox number you want to forward the message to Press # key to send the copy Etiquette tip: When you get a message that needs someone else s attention, forward it to that person as soon as possible (unless there is some reason why your caller wouldn t want you to). Sending a Message to a Group You can use a Group Distribution List to get important messages to a wider audience. You can create up to 0 lists with a combined total of up to 50 mailboxes. Setting up group distribution lists From the Main Menu,enter to create a group distribution list The system will prompt you for a -digit number (between -5) to assign to the list you are creating Record the name of the list and press # Enter the 0-digit mailbox numbers of each person you want to be on the list Press key to exit and save the complete list Your lists From the Main Menu, enter to edit a group distribution list Enter the -digit number of the list you may want to edit Press to listen to the names on the list. To add or remove a name, enter the mailbox number Press key to exit and save the complete list 8
11 Your Messages, Your Way Voic puts you in control. We provide a variety of personal options meant to help you get the most out of your time at work and your time away. You can use your greeting to give callers a daily report that tells them the date, and whether you ll be in or out of the office on that day. And with remote access, it s easy to change your greeting when you re not at work. Changing your greeting From the Main Menu, enter (Busy Greeting), or (No Answer Greeting) and follow the instructions Changing your password From the Main Menu, enter and follow the instructions Power keys (skip or correct messages) These convenient controls are always at the ready: # key to skip a message key to correct a mistake Going away? (extended absence greetings) Voic will handle your calls. You can record an extended absence greeting. Unlike your regular greeting, this can t be skipped over by callers making sure they know that you re away. From the Main Menu, just enter: and record your extended absence greeting Press # if you are satisfied with your greeting Press if you would like to re-record your greeting Press if you would like to re-play your greeting Staying in touch by phone or pager Maybe you re at home. Or taking calls on your pager. When a new message is left in your mailbox, Voic can notify you by calling you at a telephone number or paging number that you choose. 9
12 Setting up a notification schedule Heading out of the office or changing your schedule for a few days? Before you do, you can arrange to have Voic notify you at a new number, and to return to your usual notification schedule whenever you want. This service works for local telephone numbers, as well as pagers. It s just one of the ways that this feature can help you. To set up out call notification schedule Press To turn out call notification on or off Press Press: for first schedule for second schedule for temporary schedule Once you ve selected a schedule Press to update a notification schedule Press to cancel a notification schedule Enter the telephone number where the system can reach you (either a regular telephone or pager number) Enter a weekday notification schedule Select whether you want to receive all messages or just the urgent messages Select how much time you want to lapse between the call and the delivery of the notification; you can choose different times for urgent and nonurgent messages Press to confirm the schedule Press to change the schedule 0
13 Deleted Message Recovery The Deleted Message Recovery feature allows you to recover a message that you deleted. The recovery must be done in the current voic session - once you exit the voic system, the message cannot be recovered. At the end of message review, you will be given the option to Check Erased Messages by pressing -9. Once in the erased message review, you have the option of pressing 7 to delete, press 8 to reply to the message or press and then 9 to save the message. If you press 7 to delete, the message will be permanently deleted from the system.
14 Quick Keys Quick Keys in your Voic Menu Press 99 to access your mailbox Press to listen to your messages Press to send a message Press to check receipt of a message Press to change your personal options Press, for Administrative Options Press, to customize your greeting Press 5 for envelope information Press 6 to forward a message Press 7 to erase a message Press 8 to reply to a message Press 9 to save a message Press # to skip a message Press to return to the Main Menu When Listening to Your Messages Press to rewind the message by 0 seconds Press, to rewind the message to the beginning Press to pause the message for 0 seconds, and press again to restart Press, to continue to pause Press to fast forward the message by 0 seconds Press, to fast forward to the end of the message Press,, 7 to fast forward to the end of the message and erase it Press,, 9 to fast forward to the end of the message and save it Press to play a message more slowly Press 5 for envelope information Press 6 to play a message more quickly Press 8 to restore normal volume Press 9 to increase volume Press 0 to replay instructions
15 Main Menu Listen to Message Send Messages Check Receipt of Messages Personal Options 5 Restart Exit Voic - at a Glance Power Keys Playback Controls End of Message Options Controls while recording and listening to During Review Delete 7 Replay These controls are messages: always available: Rewind Press/Restart Forward Hear Message Cancel/Exit Finish/Skip # Slower Speed Envelope Faster Speed 5 6 Volume Normal Louder Reply 8 Envelope Save 9 Send copy More 0 Cancel Review After Review Options Replay Record Message Personal Options End # Enter 0 Digit Mailbox Number Send Press Hear More Options Press Cancel Destination # 0 Delivery Options Private Urgent Confirmation Future delivery Cancel Confirmation Options Confirm receipt Notify of Non-Receipt Send # Notification ON/OFF General Options Administrative Options Greetings Notification Schedule Exit Establish or change outcall notification schedule Exit Greetings Busy/No-Answer Extended absence Recorded Name Notification Schedule st Schedule nd Schedule Temporary Passwords Group Lists Prompt levels Date and Time Playback Mailbox Language Tel. Answering Language 8 9 Prompt Levels Standard Extended Rapid Date/Time On Off Group Lists Create Edit Delete List Names Return to Main Menu Enter additional destination No more destinations #
16 Voic Plus Voic Plus can be added to your current voic plan, and it allows for additional storage and features. Voic Plus holds 60 messages for 90 days with messages up to 5 minutes in length. There are also additional features, such as mailbox extensions allowing up to users to access their own mailbox sharing mailbox storage and a consolidated voic box for two landline numbers. Voic Plus also allows you to create up to 5 distribution lists with a combined total of up to 00 mailboxes. Setting up Mailbox Extensions The first time you log into a mailbox with extension, you are prompted to press (Personal Options), then 9 (Add or Delete Extension Mailboxes). This can be done after the initial logon as well. To add or delete an extension mailbox At the Main Menu: Press for personal options Press 9 for extensions Press to add an extension Press to delete an extension Press to add or delete another extension Extensions can be numbered, or.
17 Main Menu Listen to Message Send Messages Check Receipt of Messages Personal Options 5 Restart Exit Voic Plus - at a Glance Power Keys Playback Controls End of Message Options Controls while recording and listening to During Review Delete 7 Replay These controls are messages: always available: Rewind Press/Restart Forward Hear Message Cancel/Exit Finish/Skip # Slower Speed Envelope Faster Speed 5 6 Volume Normal Louder Reply 8 Envelope Save 9 Send copy More 0 Cancel Review After Review Options Replay Record Message Personal Options End # Enter Mailbox Number Greetings Send Press Hear More Options Press Cancel Destination # 0 Delivery Options Private Urgent Future delivery Cancel Options Notify of Non-Receipt Send # ON/OFF Administrative Options Greetings Schedule Exit Establish or change outcall schedule Exit General Options Redirect Greetings Busy/No-Answer Extended absence Recorded Name Schedule st Schedule nd Schedule Temporary General Options Passwords Group Lists Prompt levels Date and Time Playback Mailbox Language Tel. Answering Language 8 9 Prompt Levels Standard Extended Rapid Date/Time On Off Group Lists Create Edit Delete List Names Return to Main Menu Enter additional destination No more destinations # 5
18 Call Forward Access Numbers The following are used to Call Forward to the Bell Aliant Voic system in your area. To determine your Call Forward number, locate your local exchange in the left hand column. New Brunswick Centers Local Forwarding Number Bathurst Campbellton Caraquet 77-0 Edmundston Fredericton 55-8 Grand Falls Miramichi 6-05 Moncton Richibucto 5-0 St. Stephen Sussex -888 Woodstock 8-70 Saint John Nova Scotia Centers Local Forwarding Number Halifax Sydney Ingonish Kentville Whycocomagh Windsor Truro Arichat 6-06 Cheticamp -8 Antigonish Hopewell 9-68 Amherst Queensport Sheet Harbour Bridgewater 5-8 Pubnico Port Mouton Shelburne Metagan 65-5 Digby 5-60 Middleton Parrsboro Clark s Harbour 75-6 Blandford 8-7 Carleton Goldboro 87-0 Kennetcook 6-07 Lake Charlotte
19 Call Forward Access Numbers L Ardoise Mulgrave 77-6 Pictou Sherbrooke 5-6 Shubenacadie St. Ann s Bay Wallace Wedgeport 66- Prince Edward Island Centers Local Forwarding Number Charlottetown Summerside 6-8 Alberton 85-6 Souris Montague Newfoundland Centers Local Forwarding Number St. John s Clarenville 66-0 Gander -909 Grand Falls 89-5 Corner Brook Port Aux Basques Stephenville 6-6 St. Anthony 5-07 Bonavista Carbonear Lower Island Cove 58-0 Burin Bay Roberts Arnold s Cove 6-9 Baie Verte 5- Bay L Argent Beaumont 6- Belleoram Black Tickle Botwood 57-8 Boyd s Cove Brent s Cove 66-5 Brig Bay 58-6 Buchans 67-6 Burgeo Burlington 5-7 Cape Broyle -67 Carmanville Cartwright 98-7 Centreville Chance Cove 60-0 Change Islands 6-9 Chapel Arm 59-7 Cont d... 7
20 Call Forward Access Numbers Charlottetown (Bonavista Bay) Charlottetown (Labrador) Churchill Falls Clarke s Head 676- Conche 6-69 Cottrell s Cove Cow Head -075 Daniel s Harbour Deer Lake 65-8 Eastport Englee 866- Fairhaven Fleur de Lys 5-65 Flower s Cove 56-6 Fogo 66-0 Francois 8-9 Gambo 67-9 Garden Cove Grand Bruit 9-0 Grandois -005 Hampden 55-6 Happy Valley - Goose Bay Harbour Breton Hare Bay 57-0 Hawke s Bay 8-08 Heart s Content Hermitage Hillgrade Hopedale 9- Horwood 67- Jackson s Arm 59-7 King s Cove 7-60 King s Point L Anse Au Loup Labrador City - Wabush 8-07 Ladle Cove Lamaline LaPoile Leading Tickles 8-00 Lewisporte 55-7 Little Bay Islands Makkovik 9-5 Mary s Harbour 9-6 McCallum 86-0 Millertown 85-5 Milltown Monkstown 56-0 Mount Carmel 5-09 Musgrave Harbour Nain 9- Natuashish Cont d... 8
21 Call Forward Access Numbers New Chelsea New Harbour Nipper s Harbour 55-0 Norman s Bay Pacquet 5-7 Paradise River Petit Forte 8-0 Pinsent s Arm 95-9 Point Leamington 8-9 Pool s Cove Port Albert - Port Hope Simpson Port Rexton 6-06 Postville Raleigh 5-00 Rencontre East 88-0 Rigolet 97-7 Robert s Arm 65-0 St. Brendan s St. Bride s 7-09 St. Mary s 55-0 Terra Nova Terranceville 66- Trepassey Triton 6-0 Wesleyville Whitbourne Williams Harbour 9-00 Woody Point 5-0 Local forwarding numbers are listed for all areas of Newfoundland; however there are areas of NL where features, including voic , are not available yet. 9
USER REFERENCE MANUAL for Software OCTEL MESSAGING DIVISION THE POWER OF MESSAGING Voice messaging gives you the ability to communicate effectively from any touchtone phone 24 hours a day, with one person
Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.
HPUG_1014 Shaw Home Phone. User Guide Hello. Welcome to the wonderful world of Shaw Home Phone. This tiny book tells you every detail you need to know to use all of your new phone features like a superstar.
Features of Business Class Phone Caller ID When you receive a call, the name and telephone number of the person calling you is shown on your Caller ID display screen. To use Caller ID: 1. When you receive
User Guide Standard Display Phone and Basic Digital Phone QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail
Saint Louis University Nortel IP Phone 1140E Telephone Training This Course Covers: An overview of the 1140E phone Answering calls on the 1140E Placing calls on the 1140E Call Pilot from Nortel Voicemail
Telephone Users Guide Equipment, Features & Voice Mail TABLE OF CONTENTS WELCOME TO ARMSTRONG TELEPHONE Our Commitment to You Identifying Our Employees Dialing 911 - Your Safety Is Important HOW TO MAKE
COX DIGITAL TELEPHONE VOICE MAIL Everything you need to know about Cox Voice Mail service. Dear Customer: We appreciate your business and the trust you place in us as your provider of digital telephone
VoIP Adapter User Guide This guide is meant to help you set up your VIRTUAL PhoneFusion One phone number and PhoneFusion VoIP Adapter. It will also provide you some tips and shortcuts. Note that PhoneFusion
Axxess Model 8520 Phone User Guide MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail
Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior
BellSouth Voice Mail Service for Business BELLSOUTH VOICE MAIL SERVICE FOR BUSINESS Makes traditional answering systems look obsolete Finally here s a messaging service designed especially for business
BUSINESSLINE FEATURES USER GUIDE Do more with your business phone WELCOME TO TELSTRA BUSINESSLINE FEATURES Telstra BusinessLine Features are the smart way to manage your calls and stay connected to your
YOUR BUSINESS PHONE IS NOW A BUSINESS TOOL. Welcome to Comcast Business Class Voice Table of Contents Welcome to Comcast Business Class Voice........................................... 4 Messages Online
XPRESSIONS USER GUIDE 1 WHAT IS XPRESSIONS? A voicemail system that enables access via the telephone or by PC/MAC. NOTE: Siemens no longer supports the current PhoneMail system. Xpressions is the replacement.
Centrex CustoPAK USER GUIDE Telephone Number Verizon Telephone Number Switch Type: 1A 5E DMS 100 EWSD DMS 10 Table of Contents Introduction to This Guide... 3 Overview of Your CustoPAK System... 5 Terms
End User Guide Hosted IP-PBX Phone System Polycom Model 650 - Handset Business Voice Systems Metro Connection Services Commercial DirecTV Managed Services Data Center Business Voice Systems Metro Broadband
Features & Instructions Guide For Your New VoIP Services Coast Communications 349 Damon Rd NE Ocean Shores, WA 98569 Phone: 360-289-2252 Fax: 360-289-2750 Email: email@example.com WELCOME This Guide
Allworx User s Guide (Release 7.2.3.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording,
Virtual Phone System User Guide v5.4 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand
Calling Features User Guide Enjoy Great Pay-Per-Use Features No matter what TDS phone service you have, you can also enjoy these great pay-per-use features: *66 Repeat Dialing Tired of receiving a busy
Norstar Voice Mail 4.0 Reference Guide Norstar is a trademark of Northern Telecom Copyright Northern Telecom 1998 1-800-4 NORTEL www.nortel.com/norstar Norstar is a trademark of Northern Telecom. P0886602
Model 8500 User Guide QUICK REFERENCE GUIDE TO FREQUENTLY-USED FEATURES These are the basic instructions for the most frequently-used telephone and voice mail features for Inter-Tel endpoints. For detailed