502 Immersive New Employee Orientation Builds Pride, Shortens Ramp-Up

Transcription

1 Learning in Motion September 18 & 19, Immersive New Employee Orientation Builds Pride, Shortens Ramp-Up Eric Peguero, The E.W. Scripps Company Valerie Norvell, N-Tellect

2 Immersive New Employee Orientation Builds Pride, Shortens Ramp-up Eric Peguero Senior Director of Learning and Leadership Development Scripps Valerie Norvell President N-tellect, Inc. About today How mlearning can complement a new employee onboarding program How to begin thinking about a standard process to welcome new employees to the company and share common information How new employee onboarding programs shorten time to productivity How to stage onboarding activities in phases to complement and coincide with regular job duties 2 Page 1

3 About you 3 Scripps snapshot 4 Page 2

4 Finding, growing and keeping the best people 5 Why new employee onboarding? An extensive analysis of Scripps talent management needs revealed new employee onboarding as a top pain point for managers and employees throughout the business.* * Five operating units visited (WPTV, WXYZ, WEWS, Knoxville, Treasure Coast); 54 interviews completed (18 TV, 25 Newspapers, and 11 corporate) ; Online survey with Sales and Content completed with 1270 responses (661 Newspaper employees, 226 Newspaper managers, 313 TV employees, 70 TV managers) 6 6 Page 3

5 Opening activity 7 NEO program goals Create a memorable, warm welcome that reinforces the new employee s decision to work for Scripps Ensure the new employee completes legally required and Scripps culturally relevant training in a timely manner Enable the new employee to become productive as quickly as possible Provide a foundation from which to build role-specific onboarding 8 8 Page 4

6 How does it work? Eight weeks for new employees (16 hours) Ten weeks for new managers (21 hours) 9 9 High tech AND high touch* Live up to the courtship Warm and personal Verbal handshake from CEO Efficiency Consistency Meet people where they are *Source: Term coined by Naisbitt Page 5

7 Where it counts: m E-booklet sent with offer letter PDF designed for digital consumption Personal touch in advance Pre-employment folder sent via mail Welcome letter from manager First day reminders letter from HRBP (what to wear, where to park, time to arrive, I-9, etc.) Notecard signed by team New employee onboarding flyer HRBP business card Page 6

8 Typical first day Welcome by greeter; badge/photo; tour Day 1 welcome folder waiting on desk with Scripps notebook and mint tin New employee onboarding program guide Orientation checklist Quick start systems guide Benefits at-a-glance Local benefits at-a-glance Code of conduct card Big six competencies card Welcome to (local immersion) Local key contacts Typical first day IT meets new hire: Installs new employee onboarding app Ensures access to WorkLife and demonstrates how to start the first e-learning Page 7

9 app Schedule Alerts about onboarding tasks Video Trivia A little friendly competition Page 8

10 Typical first day Morning with WorkLife and e-learning Lunch with manager/colleagues Afternoon orientation with HRBP We Are Scripps video and business discussion Q&A about WorkLife, e-time, benefits Employee handbook Policies and procedures Safety and security Rich Boehne video from app High tech and high touch continues Manager meetings Onboarding buddy HR check-in Reminders sent via app Series of e-learning modules Page 9

11 Beyond Scripps NEO Sales, content, operations, HR, etc. TV Papers Digital Corp. Office Scripps NEO Gaming another m touchpoint Page 10

12 Results so far The pace Results so far The pace Page 11

13 Results so far My favorite part was the welcome package I received in the mail with a signed card from my team. Great onboarding experience - considerably smoother than any place I've ever worked. Best onboarding experience I've had. 23 Final thoughts Page 12

14 Thank you Eric Peguero Senior Director of Learning and Leadership Development Scripps Valerie Norvell President N-tellect, Inc Page 13