Social Service Roadmap

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1 A Guide to Supports in Our Community < ( VLLOYDMINSTER

2 You are not alone. The Social Service Roadmap is a publication of the City of Lloydminster Family and Community Support Services. Updates and changes for future publication can be ed to fcss@lloydminster.ca. This guide can be found online at Printed Dec 2014

3 : Emergency Numbers AMBULANCE, FIRE, RCMP RCMP Nonemergency Complaint RCMP Administration NATURAL GAS EMERGENCY ATCO Gas 24 Emergency Line ELECTRICAL POWER EMERGENCY ATCO Electric 24 Emergency Line Sask Power 24 Hour Emergency Line HEALTH 24 HOUR PROFESSIONAL HEALTH ADVICE LINES Saskatchewan HealthLine Alberta Health Link Toll free POISON CONTROL Alberta Saskatchewan CITY OF LLOYDMINSTER Regular Business Hours After Hours COMMUNITY SUPPORTS Canadian Red Cross The Salvation Army

4 : Online Directories LLO Lloydminster Public Library: Community Information Database Alberta Supports Inform Alberta

5 : Index Aboriginal Peoples Border City Aboriginal Head Start Program Lloydminster Native Friendship Centre Service Canada Addictions Al-Anon Family Groups Alcoholics Anonymous Lloydminster Lloydminster Native Friendship Centre Midwest Family Connections Needle Drop Location: Bea Fisher Centre Prairie North Health Region-Community Counselling & Addictions Services Prairie North Health Region-Harm Reduction Program Walter A. 'Slim' Thorpe Recovery Centre Child and Youth Services Big Brothers Big Sisters Border City Aboriginal Head Start Program Central Alberta Child and Family Services Authority Child Abuse Hotline Kids Help Phone Lloydminster Community Youth Centre Lloydminster Public Library Midwest Family Connections Saskatchewan Child and Family Services The Village

6 : Index Computer/Internet Access Canada-Saskatchewan Labour Market Services Lloydminster Native Friendship Centre Lloydminster Public Library Counselling Catholic Social Services Prairie North Health Region-Community Counselling & Addictions Services Walking Through Grief Society Crisis/Emergency Canadian Red Cross Central Alberta Child and Family Services Authority Child Abuse Hotline Kids Help Phone Mental Health Help Line Lloydminster Interval Home Lloydminster Sexual Assault and Information Centre Midwest Victim Services Saskatchewan Child and Family Services Saskatchewan HealthLine

7 : Index Education Conseil Des Ecoles Fransaskoises-Ecole Sans Frontieres Lakeland College Lloydminster Catholic School Division Lloydminster Learning Council Association Lloydminster Native Friendship Centre Lloydminster Public Library Lloydminster Public School Division # Employment Alberta Employment Standards Alberta Works Bea Fisher Centre Inc Canada-Saskatchewan Labour Market Services Lloydminster Native Friendship Centre Lloydminster Public Library Saskatchewan-Labour Relations and Workplace Safety Food (Meals) Lloydminster Native Friendship Centre The Olive Tree St. John's Anglican Church

8 : Index Food (Groceries) Lloydminster Native Friendship Centre Midwest Food Resources-Good Food Box Salvation Army Food Bank St. Anthony s Roman Catholic Church Health Services Canadian Cancer Society-Lloydminster Unit HealthLink Alberta Lloydminster Hospital Saskatchewan HealthLine Housing Habitat for Humanity On The Border Lloydminster Society Lloydminster Housing Authority SK Lloydminster Metis Housing Group Lloydminster Regional Housing Group AB Identification/Documentation/Healthcare Cards Alberta Authorized Registry Agency-W.H. Wilson Registries Service Canada Western Financial Group LLS (SGI) Income Supports/Financial Assistance Alberta Works Saskatchewan Ministry of Social Services Service Canada

9 : Index Legal Alberta Dial-A-Law Alberta Residential Tenancies Act-Service Alberta Alberta Employment Standards Bylaw Enforcement Legal Aid Alberta Legal Aid Saskatchewan Royal Canadian Mounted Police Saskatchewan Residential Tenancies Act-Saskatchewan Justice and Attorney General.. 70 Service Canada Mental Health Catholic Social Services Libbie Young Centre Inc Mental Health Help Line Prairie North Health Region-Community Counselling & Addictions Services Saskatchewan HealthLine Walking Through Grief Society Newcomers/Immigration/Refugee Alberta Works Canada-Saskatchewan Labour Market Services Catholic Social Services-Gateway for Newcomers Lloydminster Learning Council Association Service Canada

10 : Index Persons with Disabilities Alberta Association for Community Living Bea Fisher Centre Inc Lloydminster and Area Brain Injury Society Lloydminster Association for Community Living Lloydminster Autism Awareness Multiple Sclerosis Society of Canada-Lloydminster Chapter Muscular Dystrophy Canada Saskatchewan Ministry of Social Services Pregnancy/Parenting Catholic Social Services Midwest Family Connections Prairie North Health Region-Public Health Nursing The Village Recreation Supports Jumpstart Kidsport

11 : Index Seniors Legacy Centre Lloydminster Handivan Society Lloydminster Seniors Taxi Program Sexual Health Lloydminster Native Friendship Centre Lloydminster Sexual Assault and Information Centre Prairie North Health Region-Harm Reduction Program Saskatchewan HealthLine STD/AIDS Information Line Shelter Lloydminster Interval Home Lloydminster Men's Shelter Thrift Stores/Second-hand For the Interval Store Habitat for Humanity-Lloydminster ReStore LABIS Store Second Hand Clothing LABIS Bookstore The Olive Tree Thrift Store Transportation Lloydminster Handivan Society Lloydminster Seniors Taxi Program

12 1 2 3 Al-Anon Family Groups wso@al-anon.org Support group to help families and friends who are being affected by someone else's drinking. Alberta Employment Standards Edmonton Information and awareness for working standards. Hours of work. Minimum wage. Overtime hours/pay. Termination. Alberta Association for Community Living mail@aacl.org Support and information to enhance the inclusion of children and youth with disabilities in Lloydminster. Information on access to respite.

13 4 5 6 Alberta Dial-A-Law Hour line. Provides pre-recorded information on a variety of legal issues. Operator assistance to select tapes Monday-Friday 8:30 a.m. to 4:30 p.m. Alberta Residential Tenancies Act-Service Alberta then Edmonton rtdrs@gov.ab.ca Support and information for landlords and tenants. Customer complaints. Alberta Residential Tenancy Act dispute resolution service. Consumer tips. Alberta Supports Edmonton Directory and referral for Alberta support programs. Low income. Unemployment. Disability. Abuse. Homelessness.

14 7 8 9 Alberta Works St ei.ds-central@gov.ab.ca Services for unemployed/underemployed Albertans. Career and Employment Services. Income Support. Child Support Services. Helping newcomers get their credentials recognized. Alcoholics Anonymous Lloydminster St Support for individuals struggling with alcohol problems. Assured Income for the Severely Handicapped Street Provides financial and health related assistance to eligible adults with a disability.

15 10 11 The Bea Fisher Centre Inc Ave Provides individual-driven services for persons with developmental disabilities. 24-hour residential supports. Employment services. Community living. Big Brothers Big Sisters Suite #3, Ave Mentorship programs for children One-on-one matches. Couple matches. Group activities. In school mentoring program.

16 12 13 Border City Aboriginal Head Start Program Ave Preschool classes for aboriginal children (First Nation, Metis & Inuit). Ages 3 to 5 years old. Bylaw Enforcement Dogs running at large. Parking complaints. Untidy premises. Lost and found inquires. Outside the scheduled hours, on Sundays and holidays, please call to reach an on-call bylaw officer.

17 Canada-Saskatchewan Labour Market Services Ave Provides career and employment services to Saskatchewan people in need of information on career and job opportunities. Training and/or education options that enable participation in the provincial labour market. Services are focused on matching the skills of Saskatchewan workers with the skill needs of employers. Computers for jobs searches. Job postings at Canadian Cancer Society-Lloydminster Unit #105, St The Canadian Cancer Society is a community-based organization of volunteers whose mission is the eradication of cancer and the enhancement of the quality of life to people living with cancer. Canadian Red Cross Helps those affected by personal disasters- e.g. house fires or flooding. Food. Clothing. Shelter for the first 72 hours.

18 17 18 Catholic Social Services St Counselling Services with sliding scale payment. Gateway for Newcomers: program focuses on the needs of immigrants living and/or working in Lloydminster and surrounding communities. Footprints Family Centre-Childcare. Central Alberta Child and Family Services Authority Early Childhood Development and Early Intervention - e.g. Parent Link Centers, home visitation programs, child care. Specialized Support Services-e.g. Prevention of Family Violence and Bullying, and Protection of Sexually Exploited Children. Services also focus on recruiting and supporting kinship caregivers, foster families and adoptive families. Child Intervention Services-ensuring that children are safe and protected.

19 Child Abuse Hotline Edmonton Counselling. Information. Referral. Alberta callers only Saskatchewan residents call HealthLine 811. Conseil Des Ecoles Fransaskoises-Ecole Sans Frontieres Ave CEF is a French first language school system that is one of the three legal and equal school systems in Saskatchewan. Ecole Sans Frontierres offers preschool through grade 12 classes. Habitat for Humanity On The Border Lloydminster Society St hab4hum@sasktel.net Mobilizes volunteers and community partners to build affordable housing.

20 Habitat for Humanity-ReStore St Sells new and used donated home furnishings and building supplies. Proceeds help support Habitat for Humanity. Healthlink Alberta Hour Service. Medical advice and referral. For the Interval Store St Thrift store that helps support the Lloydminster Interval Home. Jumpstart Provides grants to children from families facing financial obstacles so they can participate in registered sport programs.

21 Kids Help Phone Hour Service. Crisis counselling. Information. Referrals to local resources. Kidsport Regina Provides grants/equipment to children from families facing financial obstacles so they can participate in registered sport programs. Call for local contact info. LABIS Store-Second Chance Clothing St Thrift store that helps support the Lloydminster and Area Brain Injury Society.

22 29 30 Lakeland College Avenue Lakeland College offers certificate, diploma, apprenticeship, and applied degree programs, university transfer courses and community education programs. Campuses in Vermilion and Lloydminster. Legacy Centre St Seniors Recreation Centre. Dance Hall. Card Room. Games Room. Pool Room. Craft Room. Open daily and available for bookings.

23 31 32 Legal Aid Alberta Provides a wide range of legal services for low-income Albertans. Provides legal aid for cases involving issues such as: Serious criminal chargers. Charges laid under the Youth Criminal Justice Act. Family law. Child welfare. Civil law issues. Immigration. Legal Aid Saskatchewan North Battleford Battlefords@legalaid.sk.ca Provides a wide range of legal services for low-income Saskatchewan residents. Provides legal aid for cases involving issues such as: Serious criminal chargers. Charges laid under the Youth Criminal Justice Act. Family law. Child welfare. Civil law issues. Immigration.

24 33 34 Libbie Young Centre Inc Street To address mental health issues we provide: Life Skills Supportive Living Day Programming and Educational Services for the citizens of Lloydminster and area. Lloydminster and Area Brain Injury Society (LABIS) #3, St To serve and promote the optimal lifestyles of persons who have suffered brain injury and those of their families. Second-hand book store.

25 Lloydminster Association for Community Living To provide families and individuals support and advocacy, public awareness and educational resources on issues related to developmental disabilities. Lloydminster Autism Awareness Working towards increased awareness and acceptance of individuals with Autism. Lloydminster Catholic School Division B-39 St Administrative office for the Catholic School Division. School division has five elementary schools (K-7) and one high school (8-12). Lloydminster Community Youth Centre Ave Programs and services for youth Drop-In activities. Dinners. Outreach and referral.

26 Lloydminster Handivan Society Wheelchair accessible taxi van service. Book ahead for trips. Lloydminster Hospital Ave Emergency Care. Medical services. Information on local clinics. Lloydminster Housing Authority Ave Affordable rental housing in Saskatchewan. Lloydminster Interval Home Hour Support line. Emergency shelter offering safety and support for women and children experiencing domestic violence or abuse. Administration

27 43 44 Lloydminster Learning Council Association Ave Provides a variety of professional, personal and health and wellness programs. Technology training. Employability enhancement. Community issues. Family literacy and adult basic literacy. Languages. Workplace training. English language learning. Lloydminster Men's Shelter Ave mens.shelter.office@sasktel.net Provides temporary housing for homeless adult males 18 and older. Food. Showers. Support services.

28 45 46 Lloydminster Metis Housing Group Ave Affordable rental housing in Lloydminster. Lloydminster Native Friendship Centre Ave Bread and baked goods available Monday, Wednesday and Thursday 11:45 a.m. to 1:00 p.m. Hot lunch Wednesday at noon from October to May. Wellness clinics and harm reduction. Computer access Monday-Friday 9:00 a.m. to 4:30 p.m. (closed noon hour). Jobs search assistance, resume writing, and printing. Housing information and applications. Education, training, information, and referrals. Youth programs. Ladies arts and crafts.

29 Lloydminster Public Library St Books, newspapers, audiobooks, e-books. Literacy programs for children and adults. Free computer and Wi-Fi access. See website for community services database. Lloydminster Public School Division # St Administration office for the Public Schools. Complete programs for students in kindergarten to grade 12 are available. Lloydminster Regional Housing Group Ave Affordable rental housing located in Alberta. Lloydminster Seniors Taxi Program St Purchase taxi vouchers for $5.00 per trip at the Legacy Centre.

30 51 52 Lloydminster Sexual Assault and Information Centre Ave Offers a 24 hour crisis line. Crisis intervention. Counselling. Support. Advocacy and referral for children, youth, individuals and families, female and male, affected by sexual violence, family violence and bullying. Prevention and education through public presentations and trainings. Mental Health Help Line Hour Service. Crisis Counselling. Information. Referrals to local resources. Alberta callers only; Saskatchewan residents call HealthLine 811.

31 53 54 Midwest Family Connections Suite #103, St Provides programs and services for families and caregivers. Family support. Early learning and care. Parent education. Enhanced Home Visitation Parent Child Assistance Program which supports mothers and expectant women, who struggle with alcohol and additions to give their children the best start in life. Information and referral. Midwest Food Resources Ave Good Food Box: Fruit and vegetables at a reduced price. Collective kitchens. Garden program. Promotion and education of healthy eating.

32 55 56 Midwest Victim Services St Provides 24 hour intervention, crisis management, referral and support to victims of crime and trauma. Intervention services includes emergency crisis call-out. We provide support through liaising between RCMP and the court process and refer to other appropriate community resources. Multiple Sclerosis Society of Canada Lloydminster Chapter Ave Providing services for MS clients and their families. Information. Referrals. Support. Fundraising events fuel local programs & services, and fund MS research into a cause and cure.

33 57 58 Muscular Dystropy Canada Edmonton Provides persons affected by over 150 different types of neuromuscular disorders with access to services. Information. Support. Referral. Education. Social programming. Equipment funding programs. Needle Drop Location-Bea Fisher Centre Ave Needle Drop Bin at this location to dispose of needles and sharps.

34 59 60 The Olive Tree St Provides support and referral. Soup Kitchen every Monday and Wednesday 5:30 p.m. to 6:30 p.m. The Olive Tree Thrift Store #7, Ave Thrift store that helps support the Olive Tree. Cash only.

35 61 62 Prairie North Health Region Community Counselling & Addictions Services Avenue Individual and couple counselling. Psychiatric counselling. Addictions counselling. Child and youth counselling. Prairie North Health Region-Harm Reduction Program #101, St Offers counselling and needle exchange services to prevent the spread of diseases. Needle exchange. Condoms and jelly. Information and education services.

36 Prairie North Health Region-Public Health Nursing #101, St Prenatal and postnatal supports. Immunization clinics. Lactation consultation. Parent mentoring program. Royal Canadian Mounted Police St For emergency call 911. For non emergency inquiries call For administration call Salvation Army Food Bank Ave Food bank. Support and referral services. Call to book an appointment.

37 Saskatchewan Child and Family Services St Child and family programs. Child care subsidy. Child protection. Housing and personal care home benefits. Saskatchewan HealthLine hour confidential health information and support telephone line. Staffed by registered nurses, registered psychiatric nurses and social workers. Saskatchewan residents only; Alberta callers call HealthLink Saskatchewan Labor Relations and Workplace Safety St. Albert General inquiries line. Labor relations and mediation. Occupational health and safety. Workers advocacy.

38 69 70 Saskatchewan Ministry of Social Services St Income assistance. Community living. Saskatchewan Assured Income for Disability (SAID). Saskatchewan Residential Tenancies Act Saskatchewan Justice and Attorney General Regina Disputes between landlords and tenants. Information on the Saskatchewan Residential Tenancies Act.

39 Service Canada Ave Apply for employment insurance. Apply for Canada Pension Plan Retirement. Passport. Birth Certificate. Social Insurance Number. Records of employment. Job bank. STD/AIDS Information Line Hour pre-recorded information. Alberta callers only; Saskatchewan residents call HealthLine 811. St. Anthony s Roman Catholic Church Ave stanthony@shaw.ca Provides a food box for those in need.

40 74 75 St. John's Anglican Church Ave Provides soup lunch. Tuesdays & Thursdays from 11:30 a.m. to 12:30 p.m. The Village Ave Support groups classes and events to support families as they journey through pregnancy to parenting. Opportunities to meet other Mom s and kids. Baby wearing. Prenatal Nutrition. Nursing. Postpartum. Cloth diaper exchange. Book lending library.

41 76 77 W.H. Wilson Registries Ave Alberta Health Care Insurance Plan. Alberta License. Car Registration. Birth Certificates. Marriage Certificates. Death Certificates. Corporate Registry. Walking Through Grief Society Offering support for those experiencing life s losses, both group or individual, adult or children. Educational awareness presentations.

42 78 79 Walter A. 'Slim' Thorpe Recovery Centre Blackfoot Treatment services for addiction. Western Financial Group LLS (SGI) Ave Saskatchewan Drivers License. Car Registration. Insurance.

43 The guide is not a full list of all services available in our community. The listing of an organization in this guide does not indicate its endorsement, nor does the exclusion of an agency imply lack of approval. Best efforts were made to ensure that all information in this guide are accurate and up to date at the time of publication. Family and Community Support Services assumes no responsibility to any person, persons, or agency for the information contained in this guide.

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