Surrey Care Services Directory 2010/11 A Care Choices Publication

Transcription

1 Surrey Care Services Directory 2010/11 A Care Choices Publication Home support Care homes Specialist care Useful contacts Guildford Castle and gardens The comprehensive guide to choosing and paying for care Also available electronically at and in spoken word through Browsealoud

2 Live Your Life Your Way CHD Living - intimate and private care centres, set in beautiful landscaped gardens CHD Living services include: Residen al Nursing Respite Pallia ve Demen a Mental Health Supported Living Home Care Live-in Care Care is tradi onal, individual and person centred Care is always delivered with respect, dignity and kindness CHD Living provides hospitable facili es to meet individual needs Choice of modern or tradi onal se ngs Choice of large bed si ng rooms or single en-suite rooms Choice of freshly prepared meals and snacks using local produce South London & North Surrey Kings Lodge Care Centre Byfleet KT14 7BQ Tel: Park Lodge Surbiton KT5 8QA Tel: Beaufort Lodge Kingston KT1 2TQ Tel: The ord Lodge New Malden KT3 5DT Tel: Longdene Homecare North Surrey Tel: Bagshot Park Care Centre Bagshot Coming Soon South West Surrey Brownscombe House Haslemere GU27 3PL Tel: Crest Lodge Hindhead GU26 6PS Tel: St. Catherine s Manor Guildford GU3 1LJ Tel: Surrey Hills Godalming GU8 5UA Tel: Surrey Heights Godalming GU8 5UA Tel: Longdene Homecare South Surrey Tel: For further informa on or to arrange a visit please info@chdliving.co.uk Or call: All services are registered with CQC Providers of Care since 1984

3 Contents Introduction from Surrey County Council 4 Regions covered by this Directory 6 Where do I start? 8 Personalised care and support 8 Self Directed Support 8 Personal Budgets 8 Direct Payments 9 Assessment 10 Advocates can help 12 What care is available? 12 Leaving hospital 12 Home care 12 Home care agency checklist 13 The Re ablement Service 14 Community alarms and Telecare 15 Maintaining your home 16 In Touch 16 Carers 17 Respite care and short breaks 17 NHS Continuing Healthcare 17 Supported Living 17 Sheltered (or retirement) housing 18 Extra Care 18 Residential care 18 Care home checklist 19 Specialist care services 20 Mental health services 22 Services for people with dementia 24 Dementia care 24 Support in the community 24 Residential dementia care 24 Social Information on Disability (SID) 25 Care Quality Commission (CQC) 25 Residential Dementia care checklist 26 Essential information 30 Care home contracts 30 Monitoring ethnicity, religion and belief 30 Who can help? 30 Inspection and registration of care services 30 Protecting vulnerable adults 31 Compliments, comments and complaints 32 How solicitors can help 32 Surrey Care Association Ltd 33 Paying for care services 34 Deferred Payment Agreements 34 Attendance Allowance 34 NHS Nursing Care Contribution 34 NHS Continuing Care Funding 34 What will you have to pay for your care? 36 Running out of money 37 Out of county care 37 Useful contacts 38 Independent home care providers 40 Home care provider listings 42 Listings of care homes / homes with nursing 54 Care home and care homes with nursing listings are divided into the regions shown below and the map on page 6. North West Surrey 54 Care homes Care homes with nursing North East Surrey 66 Care homes Care homes with nursing South West Surrey 75 Care homes Care homes with nursing South East Surrey 85 Care homes Care homes with nursing Indices 111 Surrey County Councilʼs distribution of this publication does not constitute their support or recommendation of any of the products or services advertised within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held responsible for any errors or omissions. Alternative formats This Directory is available electronically at There is also a Browsealoud option for those requiring the information in the spoken word. 3

4 Introduction from Surrey County Council Welcome to the latest issue of the Surrey Care Services Directory which provides information for local residents on the care and support choices available across the county. What we do Adult Social Care Services in Surrey provide social care to vulnerable adults, those with disabilities and older people. Our approach People who use services and family carers drive and co design all that we do Every person experiences a person centred approach to accessing support Increased managerial and organisational competence and efficiency Effective partnerships delivering real outcomes for the residents of Surrey Improved performance we are currently judged as adequate but aspire to be world class We work hard and are accountable to the people we serve. Our vision We, in the Adult Social Care Services in Surrey, are determined to provide trusted, high quality, personalised and universal social care support to all adults who have been assessed as requiring a service. We are passionate about making a real difference to peopleʼs well being and their ability to remain in their own homes and maintain their independence. We will do this by working closely with the individual and their respective family / carer recognising their expertise in understanding what support will make the difference to their quality of life and help them stay living in their own home. This ʻperson centredʼ approach is supported by the introduction of Self Directed Support or ʻpersonalisationʼ as it is more commonly known. Personalisation Personalisation enables people to have and be responsible for their own allocated budget, or sum of money which they can use to purchase their own care from the person or provider they want. This will be subject to an assessment. This is an exciting opportunity for people to decide for themselves the package of care they need which offers them the best support from within their local community and at the best value for money. We have begun to roll out personalisation through Adult Social Care Services and the early signs show improved outcomes and more fulfilling lives for many people. The Government recognises the importance of helping people early enough and in the right way so that they remain healthy and recover quickly from illnesses. Adult Social Care fully supports this policy intent through working closely with other organisations including the NHS, District and Borough Councils and organisations from the independent and voluntary sector to promote the health and wellbeing agenda across Surrey. This will become the major focus of future services to adults across Surrey. The future By April 2011 Adult Social Care Services will have rolled out this personalised approach across Surrey. This underlines our commitment to communitybased services that are local, relevant and value for money. We continue to work closely with the Care Quality Commission (CQC) inspectors and care providers to ensure quality standards are consistently maintained in the care we provide to people in Surrey. New regulations for registered residential and home care (domiciliary) services focus on improved outcomes around involvement and information, personalised care and treatment, safety and safeguarding. With new plans for Health and Social Care provision from central Government we anticipate that there will be more fundamental changes taking place over the next few years. Surrey County Council and its strategic partners will continue to plan, shape and deliver services through 4 Continued on page 6

5 Offering flexible, supportive choices to meet individuals needs We provide high quality services for older people, adults with physical and sensory disabilities and people with learning disabilities. These include residential care, day activities, supported living arrangements, the Shared Lives scheme* and services to help people recover their daily independence after illness or crisis. * formerly the adult placement scheme for people with learning disabilities. Call our dedicated Adult Social Care phoneline for more information on the care and support options available Making Surrey a better place

6 Introduction from Surrey County Council continued consultation and involvement with local people and actively encourage residents to have their say in the matters that will affect them and their families in the future. Information and advice This Directory, aimed at helping people and their families help themselves, will provide more details on the services to support: Older people People with physical and sensory disabilities People with learning disabilities People with drug or alcohol dependencies People with mental health needs Carers Whatever peopleʼs circumstances, and whether they can pay for their own care or not, we can provide information and advice on a range of options or signpost them further to local organisations. Our website provides details on Local Authority and community services at Alternatively, the public can access wide ranging local information and advice from a new webbased directory called Surrey Information Point on which will launch later in If you would like to speak to someone in person for an initial discussion, you may contact our Adult Social Care team on (free on most networks). I hope you find our Directory useful in helping you and your family make informed choices around care and support needs in your area. Sarah Mitchell Strategic Director Adult Social Care Surrey County Council Regions covered by this Directory This Directory is divided into the geographical regions indicated on the map below. Care providers by region start on the following pages Countywide home care providers 42 North West Surrey Care homes 54 Care homes with nursing 60 South West Surrey Care homes 75 Care homes with nursing 81 North East Surrey Care homes 66 Care homes with nursing 72 South East Surrey Care homes 85 Care homes with nursing 99 6

7 Taking the worry out of paying for care Our specialist care fees advisers can help you to: Arrange your finances to meet care costs over the long term. Understand your entitlement to local authority, health authority or state benefits. For over 15 years we have helped thousands of individuals and their families gain peace of mind in meeting the cost for the care of their choice whilst also preserving as much capital as possible. For expert advice on all aspects of paying for care or a free copy of our long term care guide, call our care fees advice line. Tel: * Opening hours Mon - Fri 8am-7pm Sat 8am-2pm *For quality purposes calls may be monitored and/or recorded. NHFA is a division of HSBC Bank plc which is authorised and regulated by the Financial Services Authority. AC12723

8 Where do I start? Personalised care and support In the traditional system of social care, professionals made all the decisions on the support people could have and on who would provide it. As a result, people often had little or no choice on what support they received. Self Directed Support seeks to replace this old approach of prescribed care, by putting people in control of the support they need to live the life they choose. It recognises that some people can manage their support on their own whilst others need help from family or friends or people who are paid to help. Self Directed Support Self Directed Support aims to streamline the way we work in Adult Social Care, to provide better services for people who need social care and improve how we work with service providers.it gives us an opportunity to think more innovatively about how social care services are delivered without increasing the costs, and will help effectively manage resources in the face of increasing demand arising from a growing older population. Half of Surreyʼs population is aged 50 or more, and the number of people aged 85 is set to double over the next 20 years. How does it work? Self Directed Support is available for adults who are eligible for social care (see page 10). It allows people to have more choice and control over their life because it lets them make decisions about the support that they need. It asks how they want to live their life, what they want to achieve in life and what support they need to do this. If you are eligible, Self Directed Support gives you a Personal Budget. You can then choose what social care and support services this money is spent on. You can be as creative as you want, as long as the money is spent to meet your needs. Rolling out Self Directed Support Adult Social Care started a controlled rollout of Self Directed Support in Surrey in June This helped us to develop the processes and tools with people and understand how Self Directed Support should work in Surrey. More and more people are engaging in Self Directed Support and the numbers are anticipated to increase significantly as we move through 2010/11. Further information To find out more information on Self Directed Support and changes to adult social care services, go to or contact.centre@surreycc.gov.uk Personal Budgets Personal Budgets are planned to be introduced in Surrey by early 2011 for all eligible new users of social care services, and existing users thereafter. They will bring flexibility and transparency of funding to the provision of social care services allowing either: a cash payment, enabling you to arrange your own care services instead of having them delivered by Adult Social Care directly to have that payment made to a broker or advocate who will help you arrange suitable services or to have services commissioned directly by Adult Social Care as they are at the moment. Direct Payments have been available for some time to anyone over 16 who has a care plan stating that they have a care need. 8

9 Direct Payments Direct Payments are financial payments made to individuals who have been assessed as eligible to receive support from Surrey County Council. Instead of the Local Authority arranging or providing services directly, the individual uses these payments, either by themselves or with assistance, to purchase support that they consider most appropriate to meet their assessed social care needs. Also, if a person is looking after someone else as a carer, they could also receive Direct Payments to help them in their caring role or to have some time for themselves. Why would I want Direct Payments? Direct Payments allow more control over the decisions that affect an individualʼs life. They provide more flexibility and choice, as the individual can buy appropriate support more tailored to their individual needs. Another option is for Adult Social Care to source a portion of the care/support needs through services commissioned directly by Surrey County Council and also provide a Direct Payment to arrange those remaining services that individuals wish to have more control over. Who can have Direct Payments? Surrey County Council can make a Direct Payment to most people who need its support, including: people who have been assessed as needing community care services (including those with Mental Health needs) aged 16 and over, incorporating short as well as longer term needs carers over 16 for ʻcarerʼs servicesʼ parents of disabled children, for childrenʼs services. What can Direct Payments be used for? If someone receives a Direct Payment, the money is used to arrange support to meet eligible needs. Individuals may choose to employ someone directly, to buy services from an independent or voluntary sector provider or purchase equipment to help live more independently. With Direct Payments, people or agencies employed are accountable to the individual and not to Surrey County Council. Therefore, Direct Payments enable more control, choice and flexibility over how someone plans their support to fit with their life. It is important that plans meet assessed needs in the best way for the individual. Therefore, provided the money is used lawfully, and eligible needs are met, the flexibility that these payments allow means it is impracticable to outline what the money can be spent on. However, there are certain items on which these payments cannot be spent, for instance: on services that should be provided by Health on routine living expenditures: utility and household bills for instance. Most Direct Payments are made to meet regular ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment or a short respite break. There is a lot of support available to advise and assist you with this. Surrey County Council have a contract with Surrey Independent Living Council (SILC) to work in partnership to provide help and information. SILC are experts in Direct Payments and independent living and are committed to helping you have more control of your life. What do I do next? If you are interested in Direct Payments and are currently receiving social care support from Surrey County Council, please contact your local team for more information. Further advice and support Surrey Independent Living Council Tel: Fax: Website: DirectGov Website: Carersnet Website: Department of Health Website: 9

10 Assessment Adult Social Careʼs policy is to direct help to people with the highest level of need and risk. In assessing someoneʼs needs, we consider carefully the factors that affect their independence and wellbeing. In discussion with the person and their carers, we jointly agree the likely affect on the personʼs independence or how likely it is that a personʼs home life will break down or become unsafe if they donʼt have appropriate social care support, within guideline timescales. An assessment covers four broad areas: Is the person able to make their own choices about how they live? Is the personʼs health or safety at risk, including freedom from harm or abuse? Can they manage essential daily routines e.g. washing, dressing, meal preparation and cooking? Can they play an active part in the life of their family or community, and are they able to access leisure activities or participate in work, learning or volunteering? Increasingly assessments are completed through a supported assessment process with the person themself leading the process, as they are usually the best judge of their needs and how they would best be met. When the assessment has been completed an eligibility decision will be made based on the level of risk to the personʼs independence or of their care or living arrangements breaking down or becoming unsafe if appropriate support were not provided. We use the following guideline timescales to assess the risk: ʻCriticalʼ risk: the person will need support now or within seven days ʻSubstantialʼ risk: the person will need support within one to twelve weeks ʻModerateʼ risk: the person will be likely to need support within three to six months ʻLowʼ risk: the person will need support in six months time or more. No Local Authority ever has enough resources to meet all potential social care needs. As the demand for social care increases, so it becomes more important to allocate resources according to priority needs. We do this by setting ʻeligibility criteriaʼ to decide who has the greatest immediate 10 or longer term needs. All Local Authorities use the same eligibility framework issued by the Department of Health. In Surrey our policy is that people with eligible needs will have been assessed as having needs within the ʻcriticalʼ and ʻsubstantialʼ risk bands outlined above. Following a decision that someone has an eligible need we will discuss with them the most appropriate way of meeting that need and whether or not it is necessary for the County Council to provide support or funding to meet that need. To find out if we can provide social care services to you, you will need to have an assessment. You can start this process by contacting Adult Social Care on A more comprehensive or specialist assessment may then follow, depending on the nature of your particular needs and circumstances. If your needs fall outside what we can offer, we will assist you with advice, information and other support so you can find another agency that can help you. Many people find that the assessment process is helpful in finding their own solutions because it provides an opportunity for them and/or their carers to reflect on their situation with an independent expert. Will there be a charge for services provided? There may be a charge for services; the amount will depend upon your capital and income. The County Council has separate charging policies for residential services and non residential services. Separate leaflets are available regarding these policies; however, we will always give you full information before services are provided. Carers are not charged for services they receive directly and disabled people are not charged for equipment or minor adaptations to their property. How do I get more information or request an assessment? We have a number of information leaflets available. You can download them from our website You can also call the Adult Social Care team on , where you can receive information, help and advice regarding social care services and support available for Surrey residents. Continued on page 12

11 Bupa care homes in Surrey We ll care for the people you love the most Whether you are looking for dementia care, long-term nursing or short stay respite care, choosing a care home is a very important and personal decision. You want to feel confident that you are choosing a home with the highest standards of care, which is exactly what Bupa can offer. Our staff are dedicated and experienced, and treat and care for every resident as an individual. With over 300 care homes, Bupa is open to everyone, not just those with Bupa health insurance, and we care for both self-funded and publicly funded residents. Arbrook House Nursing Home 36 Copsem Lane, Esher KT10 9HE Ashley Park Nursing Home The Street, West Clandon, Guildford GU4 7SU Clare House Nursing Home 36 Hersham Road, Walton-on-Thames KT12 1JJ Collingwood Grange Care Centre Portsmouth Road, Camberley GU15 1LD Crispins and Loadhams Nursing Home 43-43a Waverley Lane, Farnham GU9 8BH Dene Place Nursing Home Ripley Lane, West Horsley KT24 6JW Eastbury Manor Nursing Home The Street, Compton, Guildford GU3 1EE Fieldway Nursing and Residential Centre 40 Tramway Path, Mitcham CR4 4SJ Lynton Hall Nursing Centre 2 Lynton Road, New Malden KT3 5EE Oakcroft House Nursing Home Oakcroft Road, West Byfleet KT14 6JG Puttenham Hill House Nursing Home Puttenham, off Hogs Back, Guildford GU3 1AH Red Court Nursing Home 27 Stanhope Road, Croydon CR0 5NS St George s Nursing Home 5 Byfleet Road, Cobham KT11 1DS Sutton Lodge Nursing Home 87 Oatlands Drive, Weybridge KT13 9LN Tadworth Grove Residential and Nursing Home The Avenue, Tadworth, Nr Epsom KT20 5AT Wingham Court Care Centre Oaken Lane, Claygate KT10 0RQ Winscombe Nursing Home Furze Hill, Kingswood KT20 6EP Freelands Croft Nursing Home Redfields Lane, Church Crookham GU52 2RB Opens October 2010 For more information or to arrange a visit please call ,Monday to Friday from 8.30pmto 5.30pm, quoting reference Surrey Care Directory or salesandmarketing@bupa.com

12 Assessment continued This team can offer you an initial assessment over the telephone in order to help decide what support might be most helpful and whether a more detailed assessment is necessary. This is also the number to call if you are concerned about a vulnerable person who may be at risk or in need of support. If a telephone conversation is not appropriate a personal visit may be arranged. Advocates can help Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. There are a range of advocacy services, for further information contact the Adult Social Care Team on What care is available? Leaving hospital Adult Social Care and the NHS in Surrey work very closely together to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible. Our social care staff are available to help with information and advice when you are ready to leave hospital. No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any charges that may be made. A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree. If you already have a social care service in place we will make an assessment of any other needs you may have after your stay in hospital. Carers should be offered an assessment and may also need advice and support and the hospital social care team is available to discuss any issues with them and also give them details of carersʼ support groups. We can also introduce you to local voluntary organisations who can help, short term, with a variety of services such as laundry and domestic cleaning, or sitting services. Home care If you are finding it difficult managing at home, you could consider using the services of a home care provider. These employ care assistants who can help you with bathing, washing and dressing as well as providing practical support with shopping, laundry and cooking meals. They should be trained in personal care and safety procedures, moving and handling, hygiene and infection control and first aid. If you require nursing care at home, many home care providers employ registered nurses. Further information is on page

13 Home care agency checklist 2010 Care Choices Ltd These questions may be useful when considering the services of a home care (domiciliary) provider to help you build up a picture of how your support needs will be met in your own home. For care packages which have been arranged by Adult Social Care, contracts and support plans will have been completed by your practitioner and the agencies used will have been accredited to work for Adult Social Care. People arranging and funding their own care either privately or through a Direct Payment or a Personal Budget are able to choose their own worker or care agency. Agencies What experience does the agency have in your particular field of need? Can it supply references for you to check? Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your care worker goes on holiday or is sick, will you be notified in advance that a different care worker will be attending? How can you contact the agency in an emergency or outside office hours? How hard or easy would it be to make a complaint and how are things then put right? How long has the agency been operating? If this is a private contract ask for a copy of the agencyʼs contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern could help with this. Care workers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular care are chosen Can you talk to them before deciding? You will have a support plan drawn up by the agency which the care workers will work to. Care workers should be fully trained or be in ongoing training. Ask the agency about their policies on this. Care workers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure make sure this is the case. Paying If your care worker support needs do not meet Adult Social Careʼs eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers. For more information visit the Surrey Care Association website Home care provider listings begin on page

14 The Re ablement Service A service to help you become more independent. Re ablement is a method of short term support in a personʼs home that is designed to help an individual become as independent as possible. It does not replace any needs you may have for medical treatment and may not be suitable for everyone. Perhaps a person requires support with personal care or to prepare a meal the re ablement service will work with the person to make it as easy as possible to manage these tasks on their own. In a traditional home care service, someone would visit and do these tasks. With re ablement, a care worker will work with a person so that they can learn (or re learn) important tasks needed for everyday life. Many people who participate in a re ablement programme find that afterwards they can cope very well on their own, without the need for social care support. If they do need ongoing support, they may find that they need less. How does an individual get re ablement? Re ablement may be discussed with a person when they have contact with Adult Social Care. This may be for someone living at home who finds they are no longer managing as well as they did or for someone returning home from treatment in hospital. The re ablement programme will normally last a few weeks and progress will be reviewed every week by the re ablement team. How does a person find out what skills are needed to help them? A member of the re ablement team will visit the individualʼs home to talk through what the person would like to achieve and how it can be made easier to achieve things that are sought after. A personʼs goals are then agreed and how the service can support these goals is identified. This information will be written down as a re ablement programme for the individual and the re ablement worker to follow. How will re ablement work for me? The re ablement programme is tailored for the personʼs needs and to meet the programme that has been agreed. At first, several visits may be made every day but as progress is made, the number of visits may reduce. Will I need any special equipment? During the programme, a re ablement worker may 14 suggest to the individual to carry out some tasks in a slightly different way to make them easier for a person do on their own. Small pieces of equipment may have to be purchased by the individual to make certain tasks easier. The Local Authority may provide some equipment but this would be fully discussed with you. Re ablement workers will be able to show a catalogue of equipment available and will also inform the individual or the family carer of where to find specialist shops in the area. What happens when the programme is finished? Once the individual has completed the programme, support may no longer be needed. If a person requires further support, any service that is received may be chargeable. This includes any support that continues to be received from the re ablement team. If further support is required a financial assessment will be conducted and a practitioner or facilitator will discuss with the individual how to meet these needs, and if appropriate, the budget that is available to support and manage this.

15 Community alarms and Telecare SurreyTelecareT elecare Yo our Local Council Partnership Surrey is committed to helping people independently and safely at home for longer through the use of equipment. A community alarm is a means whereby people can call for help in the event of an emergency. A person is able to call for assistance, using their pendant or wrist alarm, which is linked to a 24 hour call centre via their telephone. Additional assistive technology such as Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, which are placed in the home, are triggered and an alert is received either by trained operators at a 24 hour call centre, or directly by a relative or carer. Operators will talk to clients using a two way speech function and will stay on the line until help arrives. Telecare can allow users to remain independent and relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help to monitor particular health conditions and reduce the need for hospital admission. How does Telecare work? The person will be provided with a basic package of a community alarm unit and pendant button. The community alarm unit connects to the home telephone line and is linked to a care centre 24 hours a day, 365 days a year. When the person presses the pendant button the unit automatically dials the call centre, where their details will appear on the computer screens, and one of the friendly fully trained operators will arrange the most appropriate assistance. By using the pendant the person can trigger a call to them from anywhere in the home without using their telephone handset. Once the call connects to the care centre, they know the person needs assistance and will get help to them, even if they canʼt communicate with the person via the community alarm. If necessary, one of the personʼs nominated contacts, who may hold a key, will be called to help, or provide access to a doctor or the emergency services. In an emergency the operator will remain in contact until they are satisfied that help is at hand and they are no longer needed. Additional pieces of Telecare equipment tailored to a personʼs requirements, such as the falls detector or a flood alarm, will alert the call centre without the person needing to press the call button on their pendant. Telecare services in Surrey Each district and borough Council operates a community alarm and Telecare service. All the local teams will be very happy to talk through their services with you, and you can get in touch with the one in your area via the ʻContact Usʼ page on the Surrey Telecare website at or by the contact details adjacent. Support on discharge from hospital In addition, the CAT (Community Alarm Telecare) Discharge Project offers an alarm and pendant, free of charge for 12 weeks, following hospital discharge, to Surrey residents. Residents who have been victims of a distraction burglary can also be offered an alarm under the CAT project. Please contact the local Council at the adjacent contact points for further information. Elmbridge Borough Council Tel: communityalarms@elmbridge.gov.uk Epsom & Ewell Borough Council Tel: communityalarmgroup@epsom ewell.gov.uk Guildford Borough Council Tel: telecaredirect@guildford.gov.uk Mole Valley / Reigate & Banstead Tel: telecare@molevalley.gov.uk communityalarm@molevalley.gov.uk Runnymede Borough Council Tel: careline@runnymede.gov.uk Spelthorne Borough Council Tel: span@spelthorne.gov.uk Surrey Heath Borough Council Tel: community.services@surreyheath.gov.uk Tandridge District Council Tel: communityalarms@tandridge.gov.uk Waverley Borough Council Tel: careline@waverley.gov.uk Woking Borough Council Tel: careline@woking.gov.uk 15

16 Maintaining your home Having a warm and weatherproof home is an important part of staying well and maintaining your independence. If you feel your home is getting too much to cope with, there may be practical and financial help for you to keep on top of the repairs Contact numbers: Elmbridge Care & Repair Elmbridge Epsom and Ewell Borough Council Guildford Care & Repair Guildford Mole Valley Anchor Staying Put Reigate & Banstead Anchor Staying Put Runnymede Runnymede Care & Repair and improve the insulation. Your local district or borough Council will be able to give you advice about affordable warmth schemes and your local Home Improvement Agency service. Spelthorne Spelthorne Home Improvement Agency Surrey Heath Homelink Tandridge Tandridge Care & Repair Waverley Waverley Care & Repair Woking Homelink In Touch In Touch is a professional telephone based service for older people that is free of charge. This service would benefit people who can pay for their own care and carers who are not in receipt of a Surrey County Council service. The service offers support and information to help older people live independently at home. Requests can be broad, ranging from finding a suitable cleaner or resource centre, finding a befriending service, asking for financial advice about benefits to which they may be entitled, transport information, a vet for their pet, or seeing if there is a meals on wheels service available in their area. It is a simple service that can help people in their daily lives; itʼs not intrusive or complex. the phone and sent to the individual. The In Touch team will explain that they will call again three months later. However, if the person needs help or support before this time they can still call the In Touch team. Your first step is to call the Adult Social Care dedicated phoneline on How does the In Touch service work? To receive this service a social care practitioner will refer the individual to the service. To qualify for the service the person will not currently be receiving services funded by Adult Social Care. If eligible, a member of the In Touch team will call the person who has been referred and talk them through the service ensuring they understand what will happen next, and what they can expect from the service. A support plan will be completed over 16

17 Carers Carers have a right to have their needs assessed even if the person they care for does not want an assessment. A carerʼs assessment will help to identify the services and support needed to help your carer balance their caring role with other activities such as employment, education and family life. We recognise the valuable work that carers do and there are a number of ways we can support carers, for example residential respite breaks, home visitor carer breaks, or Direct Payments to purchase services. We can also put carers in contact with specialist advice and support groups. We have produced a Carerʼs Information Pack giving carers a wide range of information about the support available. To obtain a pack or to arrange a carerʼs assessment please contact us on Respite care and short breaks You may have a carer living with you, or perhaps living nearby who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home for a week or two or a specialist short term break facility, you could have homebased respite care, where another carer moves into your home to care for you, or you could have family based respite care where you move into another familyʼs home for a period. The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long term care but have no experience of a care home, you could book in for a short stay to see what itʼs like. This will give you some experience of residential care to make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees see ʻCare homes with nursingʼ on page 20 for more information. NHS Continuing Healthcare ʻContinuing careʼ means care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs ʻcontinuing careʼ may receive services from the NHS or from the Local Authority. ʻNHS Continuing Healthcareʼ means a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a personʼs own home. People eligible for NHS Continuing Healthcare funding will have been assessed to have a ʻprimary health needʼ. If you are already receiving support from the Council your practitioner will be able to give you more information about the criteria for NHS Continuing Healthcare and how to request it. If you think that you may be eligible for this funding your GP or community nursing service should be able to give you advice or make a referral. For information directly from NHS Surrey contact: NHS Surrey, Cedar Court, Guildford Road, Leatherhead, Surrey KT22 9AE Tel: Supported Living Supported Living is the term used for describing a lifestyle and housing model for people with learning or physical disabilities who are eligible for support from Adult Social Care and who might otherwise be in residential care. It represents a place to live in the community where suitable support is provided and where people can have their own front door and increased independence. Almost all people should be able to live with this type of support, even if they have very high support needs, if that is what they want. Supported Living aims to promote greater choice and control for people who need it. This type of accommodation is already available from Adult Social Care and there are plans in place to increase this option throughout the county. Self Directed Support, in the form of Direct Payments, can be used to help pay for Supported Living for those assessed as eligible. 17

18 Sheltered (or retirement) housing This is a practical step if you would like more security or companionship but donʼt need to move into a care home. Sheltered housing for older people in Surrey is provided by a number of organisations including housing associations and in some cases District and Borough Councils. A number of providers also offer sheltered housing flats for sale. In a sheltered (or retirement) housing scheme you would live independently in a flat or bungalow built especially for older people within a larger complex. These schemes are sometimes built Extra Care Extra Care housing is for older people and people with physical disabilities. The designs of the schemes aim to ensure that, for the vast majority of people, the accommodation offers a home for life. The fact that not all people have care needs at the time they move in ensures a balanced community. It offers those who need a higher level of support the chance to continue living independently within their own self contained properties. Unlike ordinary sheltered housing, Extra Care offers 24 hour care and support from health and social care teams, provided in safe surroundings managed by professional staff. This enables people to remain at around a garden or communal facility and are linked to a central control centre, by means of an emergency alarm in each flat or bungalow, for security. Schemes have access to a resident or nonresident manager who provides support, advice and a link to services for older people. If, at any time, you need personal care, you will still be able to receive care in your home if required after your needs have been assessed. Contact your local housing association or housing department for more information. home despite frailty, periods of ill health or some disability and often without the need to move into residential care. Extra Care housing schemes may vary, however, there are a number of common features including a 24 hour care team, a range of community facilities, including, in some instances, a restaurant and a shop, and domestic support services. Most Extra Care accommodation is rented but there are a number of other combinations of outright ownership and shared ownership. Ask your care manager for details of any Extra Care schemes in your area. Residential care All care providers must be registered with the Care Quality Commission (CQC). Care homes and care homes with nursing are categorised by the type of care they provide and are listed in this Directory. All homes are inspected by the CQC, who report on their findings. These inspection reports are available at the individual homes or from the CQC. See page 38 for contact details. S.M.D. AGENCY LTD There are two types of care homes: Care homes (personal care only) If you are reasonably active but would like greater security and care, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving. In some circumstances personal care must be paid for. See page 34 for more information on paying for care. Continued on page 20 CARE HOMES ADVISORY SERVICE If you are looking for a Care Home for a relative and need help and advice, please call us. WE WILL FIND THE RIGHT CARE HOME FOR YOU OR YOUR RELATIVE 18 THIS SERVICE IS FREE OF CHARGE TEL: / FAX: VACANCIES QUICKLY FOUND TO SUIT YOUR NEEDS A FREE service to families seeking care smdagency@tiscali.co.uk CALL US DIRECT ON or at customerservices@careseekers.co.uk

19 Care home checklist 2010 Care Choices Ltd HOME 1:... HOME 2:... HOME 3:... FIRST IMPRESSIONS Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished? FEES How much are the fees? Do the fees cover all the services available? Are fees altered annually? Are fees altered according to increasing need? Is the notice to terminate reasonable? TRANSPORT Is the home easy to get to for relatives and friends? Does the home provide its own transport? ACCOMMODATION Is there a choice of single or shared bedrooms? Can you decorate and re-arrange your room to suit yourself? Can you bring your own furniture and TV? Is there a call system for emergencies? Are there enough sockets in your room? Can you control the heating in your room? Can you lock your room and is there a secure place for valuables? Is there a separate dining room? Bar? Are there toilet facilities within easy reach of the communal facilities? Are there both showers and baths? Are bathrooms adapted to help people in and out of the bath? ACCESSIBILITY Does the home have the right adaptations and equipment to meet your needs? Are all areas accessible for wheelchair users? Does the home have extra wheelchairs and walking aids? Is there adequate provision for people with sight or hearing difficulties? LIFE WITHIN THE HOME Are there any rules and restrictions (e.g. going out, time of return etc)? Can you choose when to get up and retire every day? Are residents involved in decisions about life in the home? Is there a telephone where you can make and take calls? Is alcohol served or permitted? Are there smoking and non-smoking areas? Are there arrangements for religious observance? Can you handle your own money? If not, what arrangements are in place? How often does a hairdresser/chiropodist visit? Are residents accompanied on visits to the GP or hospital? STAFF Do the staff appear clean, cheerful and respectful? Do staff talk politely to residents? Are the staff formally trained? Is there an adequate number of staff on day and night? VISITORS Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight? CATERING Do you have a choice about meals? Is the food varied and interesting? Can the home cater for your dietary needs? Can you have snacks or drinks any time of the day or night? Can you eat in your room? ACTIVITIES Can you continue to pursue your hobbies and interests? Are there organised activities and entertainment? Are outings and holidays arranged? How much do they cost? Are escorts available if necessary? Is a library service available? Can you have your own flower bed or help in the garden? Can you stay in your own room if you want to? GARDENS Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet? CONTRACT TERMS Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints, clearly spelt-out? 19

20 Residential care continued Care homes with nursing If you think you need nursing care in a home you will need to be visited by a social care practitioner or registered nurse to work out what care you will need. This visit could be in your own home, or in a hospital if youʼve been ill, or in a home. You will be fully involved with planning your care needs. If a care home providing nursing care is the best solution for you the social care practitioner will give you information to help you find a home that meets your care requirements. A specially trained nurse will assess your nursing needs to determine what level of nursing care the NHS will fund. The NHS pays the cost of the nursing care part of your fees to the home. It is important that you get your nursing determination completed before you go into the care home. You can contact your nurse case management teams for your area at your local Primary Care Trust (PCT). Specialist care services Surrey County Council offers support and care for people with learning disabilities, physical disabilities, older people and those with mental health needs. Surrey County Council is passionate about offering a range of options aimed at maintaining their clientsʼ independence by enabling them to live in their own homes and communities. Following an assessment of their needs, people may be eligible for help from Adult Social Care, including occupational therapy, adaptations to the home, or support in accessing the community. Some of the options available are, living in their own flat with support, sharing a property with other people with appropriate support, enabling someone to learn independent living skills like cooking, cleaning and money management as well as helping with individual needs. Continued on page 22 Omega Elifar has four residential care homes in Hampshire supporting adults with learning disabilities. Each house caters for different groups of service users and a great deal of effort goes into ensuring that needs, likes and dislikes are matched to each home. 53 Churchfields, Headley two-storey house with conservatory and rear garden, four bedrooms suitable for males who enjoy physical activities and socialising. Dove House, Rake four single ground floor rooms and second unit of ground/first floor ensuite rooms with large patio and garden area with countryside views, near Petersfield. Larchpine, Headley Down five single-bedroom wheelchair-accessible bungalow for males and females, encouragement to promote daily-living skills and access to community activities. White Lodge, Headley Down four single bedroom bungalow in quiet cul-de-sac for those with profound learning disabilities, local shops, pubs, Doctor and Churches within easy access. Please visit our website, or call us for further information Omega Elifar Limited T : F : E : admin@elifar.com W : The Calf House, The Brows, Farnham Road, Liss, Hampshire, GU33 6JG 20