Care and Social Services Inspectorate Wales

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Care and Social Services Inspectorate Wales"

Transcription

1 Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection report Care homes for older people Bryn Marl Nursing Home Marl Drive Llandudno Junction LL31 9YX Date of publication 31 March 2012 You may reproduce this Report in its entirety. You may not reproduce it in part or in any abridged form and may only quote from it with the consent in writing of Welsh Ministers

2 Care and Social Services Inspectorate Wales North Wales Region Government Offices Sarn Mynach Llandudno Junction Conwy LL31 9RZ Home: Bryn Marl Nursing Home Contact telephone number: Registered provider: Registered manager: Bryn Marl Limited Gillian Roberts Number of places: 40 Category: Care Home Nursing - Older Dates of this inspection episode from: 11 February 2012 to: Dates of other relevant contact since last report: Date of previous report publication: Inspected by: Susan Kane Page 1

3 Introduction Bryn Marl Care Home is situated in a residential area in Llandudno Junction. It is registered to provide personal and nursing care for up to 40 older persons. The registered provider is a company, Bryn Marl Ltd and the approved responsible individual is John Haydon. The manager is Gillian Roberts who has worked at the home as a registered nurse for many years. She was registered as the manager in April Ms Roberts holds the Registered Mananger s Award and is registered with the Care Council For Wales. Summary of inspection findings What does the service do well Service users reported that they receive a high standard of care from staff who are caring and respectful. What has improved since the last inspection? There has been an improvement in the numbers of registered nurses rostered on duty each day and an improvement in the décor and gardens of the home. What needs to be done to improve the service? a.) priorities The registered persons must ensure that updated mandatory training in manual handling and fire safety is provided to all staff who require it. b.) other areas for improvement The manager is reminded that all care plans must be reviewed and updated at least once per month in line with the regulations. It was recommended in the previous inspection that an individual social assessment should be undertaken for each service user and a care plan developed detailing how social leisure needs will be met. This has not yet been actioned and remains a recommendation for good practice. There remains some members of staff who have not yet had POVA training despite a recommendation being made in the previous annual inspection. This remains a recommendation for good practice. Page 2

4 A copy of the most recent report compiled by the Responsible Individual, as required by Regulation 27, was supplied to the Inspector. The document needs to be more specific about the how effectively the home is being managed and what action is required to be taken by the manager, if any, to meet the regulations and to improve and develop the service. Inspection methods A self assessment form was completed by the registered person. This requires them to assess how well they consider their service is operating and also provide written evidence of their compliance with the Regulations and National Minimum Standards This document is submitted to CSSIW prior to the inspection. An unannounced inspection visit was undertaken on 21 st February between 10.00am and 16.30pm. During the visit to the home the Inspector held discussions with the manager, staff, service users and relatives. The Inspector also viewed documentation and had a tour of the premises. Four service users were case tracked during this visit. This included looking at their admission to the home, information held in respect of them, the care planning process and their personal accommodation. CSSIW issued questionnaires to 10 service users, 10 relatives and 10 staff and visiting professionals from the Health Board and Social Services. The experiences of service users were gathered through completed questionnaires and discussions with service users during the inspection visit. The views and opinions of relatives were gained through questionnaire responses. Page 3

5 Choice of home Inspector`s findings: The home has a statement of purpose and service user guide which is updated annually. The manager stated that copies of the documents are provided to all prospective service users and/or their families. This was confirmed by 6 out of 8 relatives who responded to questionnaires prior to the visit. Copies of the documents were also seen displayed in the entrance hall to the home as recommended in the previous inspection. Two service users also confirmed that they had been able to visit the home prior to moving in. They described their welcome as excellent/good. Admission to the home is dependent upon an assessment of need to ensure that the home is suitable for the individual. The home has an assessment tool which is used to undertake a pre-admission assessment to determine the needs of the prospective service user. Once admitted the service user/ relative is provided with a contract including a statement of terms and conditions of residence. The Inspector found evidence that these processes had been followed during the case tracking of service users records. Requirements made since the last inspection report which have been met: Action required When completed Requirements which remain outstanding: (previous outstanding requirements) Original timescale for New requirements from this inspection: Timescale for Good practice recommendations: Page 4

6 Planning for individual needs and preferences Inspector`s findings: Four service users were case tracked as part of the inspection visit. All had a care plan in place. There was evidence in the care plans of a pre-admission assessment and ongoing reviews by the funding authorities. The care plans used were comprehensive and detailed the action required by staff to meet the needs of the individual service users. Risk assessments were in place for nutrition, pressure sore risk, falls and manual handling. Where high risks have been identified a care plan was in place with the action required by staff to minimise the risk. The 4 care plans had been reviewed monthly. In one care plan there had been a gap of 4 months where no review had taken place in the latter part of The manager is reminded that all care plans must be reviewed and updated at least once per month in line with the regulations. Where possible service users are involved in the development of their care plan. Where this is not possible, relatives are involved. Relatives confirmed in their questionnaire responses that they are able to contribute their ideas to the care provided and stated that the staff are good at keeping them informed about their family member s condition. All personal information is stored securely and staff are aware of the importance of confidentiality. Requirements made since the last inspection report which have been met: When completed Requirements which remain outstanding: (previous outstanding requirements) Original timescale for New requirements from this inspection: Timescale for Good practice recommendations: The manager is reminded that all care plans must be reviewed and updated at least once per month in line with the regulations. Page 5

7 Quality of life Inspector`s findings: The level of activities offered by the home was explored during this visit. In the preinspection information provided by the manager it was reported that the home holds an activity session one afternoon per week but not all service users attend as they prefer to stay in their own rooms. Other activities are offered on a one to one basis in service users own rooms. Relatives who responded to questionnaire responses rated the activities on offer as very good/good/average. Two service users stated that they would like to see more activities. The manager reported that staff will continue to offer opportunities for activities to service users. It was recommended in the previous inspection that an individual social assessment should be undertaken for each service user and a care plan developed detailing how social leisure needs will be met. This has not yet been actioned and remains a recommendation for good practice. Comments in questionnaire responses from service users and relatives reported the staff attitude towards service users is very good / good. It was reported that staff are always willing to spend time chatting with and listening to service users. Another relative reported that staff are respectful to service users and have genuine interest in the service users welfare. The manager reported that staff try to maintain flexibility to allow for service users individual life style preferences. Service users reported that they can choose when to get and go to bed and where they spend their time, either in the communal lounge areas or in their own room. Four service users spoke to the Inspector during the visit. All were highly complimentary of the service they receive at the home and expressed satisfaction with their accommodation, the quality and quantity of meals and the way in which they are treated by staff. Requirements made since the last inspection report which have been met: When completed Requirements which remain outstanding: (previous outstanding requirements) Original timescale for New requirements from this inspection: Timescale for Page 6

8 Good practice recommendations: It was recommended in the previous inspection that an individual social assessment should be undertaken for each service user and a care plan developed detailing how social leisure needs will be met. This has not yet been actioned and remains a recommendation for good practice. Page 7

9 Quality of care and treatment Inspector`s findings: Bryn Marl is registered to provide general nursing care for up to forty older persons. On the day of the inspection visit there were 31 service users accommodated at the home. Risk assessments are undertaken for individual service users in tissue viability, manual handling, falls, and nutrition. Where any high risk was identified there was a care plan in place with the action required by staff to minimise these risks. The home has a supply of pressure relieving equipment and where necessary, specialist tissue viability nurses are involved in the care of service users. Service users are registered with local GP surgeries and are assisted to see the GP in private whenever necessary. There was evidence in the care plans seen that other healthcare professionals such as physiotherapist, district nurse, continence advisor, dietician and other specialist nurses had been accessed appropriately. Service users are also assisted to attend hospital appointments as required. There is a medication policy in place and records are kept of the ordering, receipt, administration and disposal of medications in the home. A recommendation was made in the previous inspection for a medicines audit to be introduced in the home. The manager reported that this has been actioned. The home utilises the MUST tool to monitor the nutritional status of service users. Training has been provided to all staff in the use of the tool. Service users are weighed on a monthly basis and the dietician is involved where necessary in the care of service users. Four weekly menus are produced and choices are offered at each mealtime. Service users who responded to questionnaires and those who spoke to the Inspector confirmed that there is a varied choice of food. Service users who spoke to the Inspector also confirmed that they are able to have snacks and hot drinks throughout the day and night. There is a dining room where service users may take their meals and this was observed during the visit. Service users may also take their meals in their rooms if they prefer. The kitchen and food storage areas were not inspected during this visit. The Environmental Health Officer last visited the home in October The manager reported that there are no outstanding requirements from that visit. North Wales Fire and Rescue Service conducted an inspection visit to the home on 26 th October Requirements were imposed as a result of the inspection. The manager reported that the requirements have been actioned or are in the process of being actioned. Information provided in the pre inspection self assessment form evidenced that checks are maintained on equipment in the home. The manager confirmed that the home has a fire risk assessment and that this is kept under review by a competent person. Page 8

10 Requirements made since the last inspection report which have been met: When completed Requirements which remain outstanding: (previous outstanding requirements) Original timescale for New requirements from this inspection: Timescale for Good practice recommendations: Page 9

11 Staffing Inspector`s findings: On the day of the visit staffing levels were discussed with the manager. The staffing levels are as follows: AM 2 nurses + 6 carers PM 2 nurses + 5 carers 1 additional carer is employed between 6pm and 10pm daily. Night 1 nurse + 2 carers increasing to 3 carers when service user needs increase. The manager is additional to the rota and she works Monday to Friday until 4.30pm. Staff files were checked as part of the inspection visit. A robust, recruitment procedure is followed and evidence was seen that checks are undertaken with the Criminal Records Bureau prior to staff taking up their roles. All files seen contained the information required by the regulations. Nursing registrations are checked annually with the Nursing and Midwifery Council and evidence of this was seen in staff files. Staff supervision was discussed during this visit as this was a requirement in the previous inspection. The manager reported that supervision of staff has commenced but not all staff have received supervision to date. However, arrangements have been made with the trained nurses to assist with supervision of care staff and the manager will be responsible for undertaking annual appraisals. It remains a priority to ensure all staff receive supervision on a one to one basis as least once in every 8 weeks. Training was also discussed as this was a requirement in the previous inspection. Evidence in staff files show that staff have an individual training plan. There remains some members of staff who have not yet had POVA training despite a recommendation being made in the previous annual inspection. This remains a recommendation for good practice. Updated training in manual handling and fires safety is also required. The registered persons must ensure that updated mandatory training in manual handling and fire safety is provided to all staff who require it. The registered persons are required to inform CSSIW that this training has been arranged. There was evidence in staff files of updated clinical training for the registered nurses since the previous annual inspection. NVQ training is also ongoing through local colleges. The number of NVQ trained staff meets the requirement for a minimum of 50% of staff to hold the award. Two members of trained nursing staff hold an NVQ 4 in addition to the manager. Relatives and service users who responded to questionnaires or who spoke to the Inspector during the visit, spoke highly of the staff and were very complimentary about the way in which staff carry out their duties. Requirements made since the last inspection report which have been met: When completed Page 10

12 Requirements which remain outstanding: (previous outstanding requirements) Original timescale for New requirements from this inspection: The registered persons must ensure that updated mandatory training in manual handling and fire safety is provided to all staff who require it. The registered persons are required to inform CSSIW that this training has been arranged. Timescale for 31/03/12 18 (1) (c) [i] Good practice recommendations: There remains some members of staff who have not yet had POVA training despite a recommendation being made in the previous annual inspection. This remains a recommendation for good practice. Page 11

13 Conduct and management of the home Inspector`s findings: The registered provider of the home is Bryn Marl Ltd. Mr John Haydon is the approved responsible individual for the company and visits the home regularly. Mrs Gillian Roberts has worked at the home for over 17 years and was registered as the manager in She is a registered nurse and holds a recognised management qualification. Ms Roberts holds the Registered Manager s Award and is registered with the Care Council For Wales as required by the regulations. Under the regulations the registered persons are responsible for monitoring the quality of the service they are providing and must produce an annual quality of care monitoring report. An assessment of the service was provided as part of the pre-inspection information by the registered providers prior to the inspection. The information provided was lacking in detail. As stated in the previous inspection report, the quality report should detail the methods used for monitoring the service (such as the audits undertaken, staff supervision/meetings, questionnaires, Regulation 27 visits by the provider) the findings and actions taken or planned as a result. A copy of the most recent report compiled by the Responsible Individual, as required by Regulation 27, was supplied to the Inspector. The document needs to be more specific about the how effectively the home is being managed and what action is required to be taken by the manager, if any, to meet the regulations and to improve and develop the service. Requirements made since the last inspection report which have been met: When completed Requirements which remain outstanding: (previous outstanding requirements) Original timescale for New requirements from this inspection: Timescale for Good practice recommendations: A copy of the most recent report compiled by the Responsible Individual, as required by Regulation 27, was supplied to the Inspector. The document needs to be more specific about the how effectively the home is being managed and what action is required to be taken by the manager, if any, to meet the regulations and to improve and develop the service. Page 12

14 Concerns, complaints and protection Inspector`s findings: The procedure to follow in order to make a complaint or raise a concern is made available to all service users and their relatives. There has been one formal complaint made to CSSIW since the previous inspection. No requirements were imposed as a result of the complaint investigation. Service users confirmed that they are aware of how to make a complaint and stated that they would feel able to do so. A policy and procedure for protection of service users from abuse is in place and staff are provided with training in this area. Staff are checked against the ISA Barred List before commencing work. At the time of the visit there had been no investigations under the procedures for the protection of vulnerable adults since the previous inspection. Some members of staff have received training in the protection of adults from abuse. As stated elsewhere in this report it is a recommendation that training is provided to the remainder of staff who have not received it. Requirements made since the last inspection report which have been met: When completed Requirements which remain outstanding: (previous outstanding requirements) Original timescale for New requirements from this inspection: Timescale for Good practice recommendations: Page 13

15 The physical environment Inspector`s findings: Bryn Marl is situated in a residential area of Llandudno Junction. Single rooms make up 90% of places which exceeds the National Minimum Standard. Double bedroom accommodation is available for those who wish to share. Eighteen of the bedrooms have en-suite toilet facilities. Adapted bathrooms and toilets are situated around the building. The communal areas available consist of 2 lounges, a conservatory and a dining room. During the visit, the Inspector was given a tour of the premises. The home was clean and warm and free from undesirable odours. There was evidence of ongoing redecoration and refurbishment. Individual bedrooms were viewed by the Inspector and were seen to have been personalised with the possessions of service users. Service users who spoke with the Inspector expressed satisfaction with their accommodation. The accommodation is provided on two floors. Service users have access to all parts of the communal and private accommodation through the provision of a passenger lift. In addition there are aids and equipment to promote service users independence and mobility such as mobile hoists and handrails in corridors and toilet areas. There was evidence that recommendations made in a previous inspection relating to infection control measures had been actioned. In one upstairs toilet, the surrounding rail was rusting and the manager was advised to replace this to prevent spread of infection. Requirements made since the last inspection report which have been met: When completed Requirements which remain outstanding: (previous outstanding requirements) Original timescale for Regulation number New requirements from this inspection: Timescale for Good practice recommendations: Page 14

16 A note on CSSIW s inspection and report process This report has been compiled following an inspection of the service undertaken by Care and Social Services Inspectorate for Wales (CSSIW) under the provisions of the Care Standards Act 2000 and associated Regulations. The primary focus of the report is to comment on the quality of life and quality of care experienced by service users. The report contains information on how we inspect and what we find. It is divided into distinct parts mirroring the broad areas of the National Minimum Standards. CSSIW`s inspectors are authorised to enter and inspect regulated services at any time. Inspection enables CSSIW to satisfy itself that continued registration is justified. It also ensures compliance with: Care Standards Act 2000 and associated Regulations whilst taking into account the National Minimum Standards. The service`s own statement of purpose. At each inspection episode or period there are visit/s to the service during which CSSIW may adopt a range of different methods in its attempt to capture service users` and their relatives`/representatives` experiences. Such methods may for example include selfassessment, discussion groups, and the use of questionnaires. At any other time throughout the year visits may also be made to the service to investigate complaints and to respond to any changes in the service. Readers must be aware that a CSSIW report is intended to reflect the findings of the inspector at a specific period in time. Readers should not conclude that the circumstances of the service will be the same at all times. The registered person(s) is responsible for ensuring that the service operates in a way which complies with the regulations. CSSIW will comment in the general text of the inspection report on their compliance. Those Regulations which CSSIW believes to be key in bringing about change in the particular service will be separately and clearly identified in the requirement section. As well as listing these key requirements from the current inspection, requirements made by CSSIW during the year, since the last inspection, which have been met and those which remain outstanding are included in this report. The reader should note that requirements made in last year`s report which are not listed as outstanding have been appropriately complied with. Where key requirements have been identified, the provider is required under Regulation 25B (Compliance Notification) to advise CSSIW of the of any action that they have been required to take in order to remedy a breach of the regulations. The regulated service is also responsible for having in place a clear, effective and fair complaints procedure which promotes local resolution between the parties in a swift and satisfactory manner, wherever possible. The annual inspection report will include a summary of the numbers of complaints dealt with locally and their outcome. Page 15

17 CSSIW may also be involved in the investigation of a complaint. Where this is the case CSSIW makes publicly available a summary of that complaint. CSSIW will also include within the annual inspection report a summary of any matters it has been involved in together with any action taken by CSSIW. Should you have concerns about anything arising from the inspector`s findings, you may discuss these with CSSIW or with the registered person. Care and Social Services Inspectorate Wales is required to make reports on regulated services available to the public. The reports are public documents and will be available on the CSSIW web site: Page 16

18 Page 17

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection report Care homes for younger adults Brynawel House Alcohol Rehabilitation Centre (Care Home) Brynawel House Llanharry Road

More information

Inspection report Childminding. Julia Clare Jones

Inspection report Childminding. Julia Clare Jones 7:-' "------- " "'-.ll."lelrti h elutlu '1If::lr.lilI.I"'"T'T.. r'ii~~~~ Inspection report Childminding Julia Clare Jones.J,."'f'-UI.r~f.U [:uur.i..

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection report Care homes for younger adults Ty Coed Neath Abbey Date of publication- 28 January 2012 You may reproduce this Report

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Children Act 1989 (as amended by the Care Standards Act 2000) Inspection report Out of school care Llanfynydd Out of School Club Llanfynydd C. P. School Llanfynydd

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Sunrise Operations of Westbourne 16-18 Poole Road, Westbourne,

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection report Care homes for younger adults Rhyd Hir Neath Date of publication 23 rd November 2011 You may reproduce this Report

More information

Details about this location

Details about this location Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Prince George Duke of Kent Court Shepherds Green, Chislehurst,

More information

CARE AND SOCIAL SERVICES INSPECTORATE WALES. Care Standards Act 2000 INSPECTION REPORT DOMICILIARY CARE AGENCY

CARE AND SOCIAL SERVICES INSPECTORATE WALES. Care Standards Act 2000 INSPECTION REPORT DOMICILIARY CARE AGENCY CARE AND SOCIAL SERVICES INSPECTORATE WALES Care Standards Act 2000 INSPECTION REPORT DOMICILIARY CARE AGENCY Neath Port Talbot County Borough Council Homecare Service Social Services Department Port Talbot

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Carolton Care Care Home Service 53 Seabank Road Nairn Inspection completed on 05 May 2016 Service provided by: Carolton Care Ltd Service provider number:

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Watford House Residential Home 263 Birmingham Road, Shenstone

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Lindsay House 110-116 Lindsay Avenue, Abington, Northampton,

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Children and Families (Wales) Measure 2010 Child Minding and Day Care (Inspection and Information for Local Authorities) (Wales) Regulations 2010 The Child Minding

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection Report Brynawel Rehab Care Home Llanharry Road Llanharan Pontyclun CF72 9RN Type of Inspection Baseline Date of inspection

More information

Enter & View Report. Care Homes - Richmond House Care Home

Enter & View Report. Care Homes - Richmond House Care Home Enter & View Report Care Homes - Richmond House Care Home Service address: Richmond House, Richmond Road, Farsley, Leeds, LS28 5ST Service Provider: Leeds City Council Date and time: Monday 13th October

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Adoption and Children Act 2002 Inspection Report Voluntary Adoption Agencies In Wales St David`s Children Society 28 Park Place Cardiff

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Appletree Care Home 158 Burnt Oak Broadway, Burnt Oak, Edgware,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inglewood Nursing Home Deal Road, Redcar, TS10 2RG Date of Inspection:

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection Report Aylecare Domiciliary Services 11 Alexandra Road Gorseinon Swansea SA4 4NW Type of Inspection Baseline Date(s) of inspection

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Loreburn Housing Support Service Housing Support Service 27 Moffat Road Dumfries Inspection completed on 31 May 2016 Service provided by: Loreburn Housing

More information

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good Age Concern Rotherham Limited Age UK Rotherham Inspection report Galax Building Fitzwilliam Road, Eastwood Trading Estate Rotherham South Yorkshire S65 1SL Tel: 01709835214 Website: www.ageuk.org.uk/rotherham

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection report Care homes for younger adults Ty Canol Neath Date of publication 30 th July 2011 You may reproduce this Report in its

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection SSCN Social Care Housing Support Service Suite 3, Floor 2 ELS House 555 Gorgie Road Edinburgh Inspection completed on 03 May 2016 Service provided by: Support

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Stirling Park Residential Home 87 Stirling Road, Wood Green,

More information

NATIONAL ASSEMBLY FOR WALES

NATIONAL ASSEMBLY FOR WALES NATIONAL ASSEMBLY FOR WALES CARE STANDARDS INSPECTORATE FOR WALES CHILDREN ACT 1989 (as amended by the Care Standards Act 2000) INSPECTION REPORT CHILDMINDING Mrs Melaine Wells Tonteg Rhondda Cynon Taff

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Mid Suffolk Home First The Kingsfield Centre, Chilton Way, Stowmarket,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Copper Beeches 5 Sylewood Close, Borstal, Rochester, ME1 3LL

More information

Summerfield Medical Limited

Summerfield Medical Limited Summerfield Medical Limited Summerfield Nursing Unit Inspection report 58 Whittington Road Cheltenham GL51 6BL Tel: 01242 259260 Website: www.summerfieldnursing.co.uk Date of inspection visit: 1 and 2

More information

The Human Support Group Limited

The Human Support Group Limited The Human Support Group Limited Homecare Support (Leeds) Inspection report McCarthy's Business Centre Education Road Leeds West Yorkshire LS7 2AH Tel: 0113 222 4760 Website: leeds@homecaresupport.co.uk

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Milan Day Care Support Service Support Service Portlee Resource Centre for Older People 17 Hawkhill Avenue Edinburgh Inspection completed on 19 May 2016 Service

More information

Bupa Care Homes (BNH) Limited

Bupa Care Homes (BNH) Limited Bupa Care Homes (BNH) Limited Field House Nursing Home Inspection report 8 Townsend Road Harpenden Hertfordshire AL5 4BQ Tel: 01582765966 Website: www.legalcareservices@bupa.com Date of inspection visit:

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection School's Out Peebles Day Care of Children Peebles Community Centre Walkershaugh Peebles Inspection completed on 18 May 2016 Service provided by: Perceptive

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Vision MH - Cornerstone House Barnet Lane, Elstree, WD6 3QU

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Pellon Care Centre 200 Pellon Lane, Halifax, HX1 5RD Tel: 01422342002

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Harmoni - Hanley Health Centre Tel: 03001236759 Date of Inspection:

More information

Elite Homecarers - Care at Home Support Service Care at Home 25B High Street South Queensferry EH30 9HW Telephone:

Elite Homecarers - Care at Home Support Service Care at Home 25B High Street South Queensferry EH30 9HW Telephone: Elite Homecarers - Care at Home Support Service Care at Home 25B High Street South Queensferry EH30 9HW Telephone: 0845 22 11 220 Inspected by: Stephen Ball Type of inspection: Unannounced Inspection completed

More information

Privacy, dignity and respect for patients, relatives and staff in Hospital

Privacy, dignity and respect for patients, relatives and staff in Hospital Privacy, dignity and respect for patients, relatives and staff in Hospital This leaflet has been designed to provide you with information about the standards of privacy, dignity and respect that you, your

More information

Key inspection report

Key inspection report Inspecting for better lives Key inspection report Care homes for adults (18-65 years) Name: Address: National Autistic Society, The Prospect House Whalley Road Altham Accrington Lancashire BB5 5EF The

More information

Health Information and Quality Authority Regulation Directorate

Health Information and Quality Authority Regulation Directorate Health Information and Quality Authority Regulation Directorate Compliance Monitoring Inspection report Designated Centres under Health Act 2007, as amended Centre name: Centre ID: Youghal and District

More information

Statement of Purpose

Statement of Purpose Alan Shearer Centre Statement of Purpose Health and Social Care Act 2008 Version 4 Date of next review August 2015 Service Provider St Cuthberts Care St Cuthberts House West Road Newcastle NE15 7PY Email:

More information

Residential key lines of enquiry (KLOE), prompts and potential sources of evidence

Residential key lines of enquiry (KLOE), prompts and potential sources of evidence Residential key lines of enquiry (KLOE), prompts and potential sources of evidence Introduction We have developed the key lines of enquiry (KLOEs), prompts and sources of evidence sections to help you

More information

DOMICILIARY CARE AGENCY

DOMICILIARY CARE AGENCY DOMICILIARY CARE AGENCY Manchester Care 2 nd Floor, Victoria Mill 10 Lower Vickers Street Miles Platting, Manchester M40 7LJ Lead Inspector Sue Jenning Announced 28 June 2005 The Commission for Social

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Chase Farm Hospital The Ridgeway, Enfield, EN2 8JL Tel: 08451114000

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Knowles Court Residential and Nursing Home 2 Bridgeway, Bradford,

More information

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good United Response Kumba Imani Millenium Centre Inspection report 4 Princes Road Toxteth Liverpool L8 1TH Tel: 0151 203 1125 Website: www.unitedresponse.org.uk Date of inspection visit: 6 and 29 August and

More information

PhiladelPhia house dignity in everything We do...

PhiladelPhia house dignity in everything We do... Philadelphia House DIGNITY IN EVERYTHING WE DO... Philadelphia House Welcome to Philadelphia House Philadelphia House is a purpose built two - storey care home, situated in a residential area approximately

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. The Manor House Whitton Road, Alkborough, Nr Scunthorpe, DN15

More information

Nursing Agencies. Minimum Standards

Nursing Agencies. Minimum Standards Nursing Agencies Minimum Standards 1 Contents Page Introduction 3 Values underpinning the standards 6 SECTION 1 - MINIMUM STANDARDS Management of the nursing agency 1. Management and control of operations

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Tom's Croft Care Home Service Bunachton Inverness Inspection completed on 25 May 2016 Service provided by: Common Thread Ltd Service provider number: SP2005007437

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Quince House 77 Adeyfield Road, Hemel Hempstead, HP2 5DZ Tel:

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Deva Senior Care Services Limited t/a Home Instead Senior Care

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Newcross Healthcare Solutions Aberdeen Branch Nurse Agency Suite K Woodburn House 4/5 Golden Square Aberdeen Inspection completed on 16 May 2016 Service provided

More information

Social Services Council of the Diocese of Christchurch Incorporated - Fitzgerald

Social Services Council of the Diocese of Christchurch Incorporated - Fitzgerald Social Services Council of the Diocese of Christchurch Incorporated - Fitzgerald Date of on-site Designated Auditing Agency verification of progress towards meeting attained found at last audit : 22 November

More information

Health Information and Quality Authority Regulation Directorate

Health Information and Quality Authority Regulation Directorate Health Information and Quality Authority Regulation Directorate Compliance Monitoring Inspection report Designated Centres under Health Act 2007, as amended Centre name: Centre ID: Kilbrew Recuperation

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Kumari Care Limited 5 Palace Yard Mews, Queen Square, Bath,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Bury DCA United Response, City View Business Centre, 9 Long

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Southdowns Private Healthcare 97 Havant Road, Emsworth, PO10

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Eastham Walk In Centre Eastham Clinic, Eastham Rake, Eastham,

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Bield at Home - Linlithgow/Biggar Support Service Westport Resource 1 St Ninians Road Linlithgow Inspection completed on 11 March 2015 Service provided by:

More information

Kilfillan House Care Home

Kilfillan House Care Home Bupa Care Homes (BNH) Limited Kilfillan House Care Home Inspection report Graemesdyke Road Berkhamsted Hertfordshire HP4 3LZ Date of inspection visit: 06 April 2016 Date of publication: 20 May 2016 Ratings

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Amvale Medical Transport - Ambulance Station Unit 1D, Birkdale

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Harrow Health Limited 37 Love Lane, Pinner, Harrow, HA5 3EE

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection Report Orchard House 11a Norman Street Caerleon Newport NP18 1BB Type of Inspection focussed unannounced Date of inspection

More information

INTRODUCTION 1 STRUCTURE AND APPROACH 1 CONTEXT AND PURPOSE 2 STATEMENT OF PURPOSE 3

INTRODUCTION 1 STRUCTURE AND APPROACH 1 CONTEXT AND PURPOSE 2 STATEMENT OF PURPOSE 3 June 2007 Table of Contents INTRODUCTION 1 STRUCTURE AND APPROACH 1 CONTEXT AND PURPOSE 2 STATEMENT OF PURPOSE 3 3 Standard 1: Statement of purpose 3 Standard 2: Written guide to the adoption service for

More information

Staffing Guidelines for Nursing Homes - 1-17/06/2009 Version 1.5

Staffing Guidelines for Nursing Homes - 1-17/06/2009 Version 1.5 Staffing Guidelines for Nursing Homes - 1-17/06/2009 Staffing Guidelines for Nursing Homes The following staffing guidelines are the baseline staffing requirements for any nursing home setting. Nurse Managers

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Ferry House Residential Home Care Home Service 8 Gray Street Broughty Ferry Dundee Inspection completed on 03 June 2016 Service provided by: Ferry House Residential

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Forth Valley Housing Support Housing Support Service 14 New Mart Road Edinburgh Inspection completed on 10 March 2016 Service provided by: Abbeyfield Scotland

More information

Statement of Purpose. Supported Living Service

Statement of Purpose. Supported Living Service Statement of Purpose Supported Living Service April 2013* * See Contents Page for Document Information Oak Tree Care Services, Central House, 62 64 Bounces Road, London N9 8JS Web: www.ot-cs.com Tel: 020

More information

Allied Healthcare Macclesfield

Allied Healthcare Macclesfield Nestor Primecare Services Limited Allied Healthcare Macclesfield Inspection report 2 Thorp Street Macclesfield Greater Manchester SK10 1LJ Tel: 01625611112 Website: www.nestor-healthcare.co.uk/ Date of

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 1st Homecare Ltd Housing Support Service Banchory Business Centre Burn O Bennie Road Banchory Inspection completed on 10 June 2016 Service provided by: 1st

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 33 Malcolms Mount Care Home Service 33 Malcolms Mount Stonehaven Inspection completed on 02 June 2016 Service provided by: Inspire (Partnership Through Life)

More information

Random inspection report

Random inspection report Random inspection report Care homes for older people Name: Address: St James's Lodge 74 Molesworth Road Stoke Plymouth Devon PL1 5PF The quality rating for this care home is: new service which has yet

More information

Announced Inspection

Announced Inspection Announced Inspection Name of Establishment: Optimax Laser Eye Clinic Establishment ID No: 10628 Date of Inspection: 24 September 2013 Inspector's Name: Winnie Maguire Inspection No: 14170 The Regulation

More information

Shared Lives Scheme Frequently asked Questions:

Shared Lives Scheme Frequently asked Questions: Shared Lives Scheme Frequently asked Questions: What sort of people are Shared Lives Carers? Shared Lives Carers are ordinary people from many different backgrounds who live in Bath and North East Somerset.

More information

Review of compliance. Ashbourne Homes Limited Lakeside. South East. Region: Brambling Watermead Aylesbury Buckinghamshire HP19 3WH.

Review of compliance. Ashbourne Homes Limited Lakeside. South East. Region: Brambling Watermead Aylesbury Buckinghamshire HP19 3WH. Review of compliance Ashbourne Homes Limited Lakeside Region: Location address: Type of service: South East Brambling Watermead Aylesbury Buckinghamshire HP19 3WH Care home service with nursing Date of

More information

Review of compliance. Redcar and Cleveland PCT Redcar Primary Care Hospital. North East. Region: West Dyke Road Redcar TS10 4NW.

Review of compliance. Redcar and Cleveland PCT Redcar Primary Care Hospital. North East. Region: West Dyke Road Redcar TS10 4NW. Review of compliance Redcar and Cleveland PCT Redcar Primary Care Hospital Region: Location address: Type of service: Regulated activities provided: Type of review: Date of site visit (where applicable):

More information

Care and Social Services Inspectorate Wales. Care Standards Act 2000. Inspection Report. CGMD Ltd (Trading as) Cymru Care Services.

Care and Social Services Inspectorate Wales. Care Standards Act 2000. Inspection Report. CGMD Ltd (Trading as) Cymru Care Services. Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection Report CGMD Ltd (Trading as) Cymru Care Services Pontypool Type of Inspection Focused Date of inspection Thursday, 30 July

More information

Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for

Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for your discharge or transfer from hospital. Healthcare professionals

More information

Riverside Nursing Home

Riverside Nursing Home Riverside Nursing Home Information Booklet January 2015 Toberburr Road St Margaret s Co Dublin 1 Welcome/ Introduction This Information Booklet aims to inform residents / families and healthcare staff

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Royal Free Hospital Urgent Care Centre Royal Free Hospital,

More information

Details about this location

Details about this location Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Manchester Private Medical Clinic 222 Wilmslow Road, Rusholme,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. St Martins 42 St Martins Road, Bilborough, Nottingham, NG8 3AR

More information

Health Information and Quality Authority Regulation Directorate

Health Information and Quality Authority Regulation Directorate Health Information and Quality Authority Regulation Directorate Compliance Monitoring Inspection report Designated Centres under Health Act 2007, as amended Centre name: Centre ID: Cahermoyle House Nursing

More information

Enter & View Visit to Runfold Ward, Farnham Hospital Stroke Pathway

Enter & View Visit to Runfold Ward, Farnham Hospital Stroke Pathway Enter & View Visit to Runfold Ward, Farnham Hospital Stroke Pathway Name and address of unit visited Farnham Stroke Unit (Runfold Ward). Farnham Hospital. Hale Road. Farnham. Surrey GU9 9QL Day, date and

More information

Stamford Nursing Centre

Stamford Nursing Centre Bupa Care Homes (ANS) Limited Stamford Nursing Centre Inspection report 21 Watermill Lane Upper Edmonton London N18 1SH Date of inspection visit: 23 March 2016 24 March 2016 Date of publication: 12 May

More information

Statement of Purpose

Statement of Purpose Statement of Purpose Victoria Community Care Limited Unit 6 Helsby Court, Prescot Business Park, Prescot, Merseyside, L34 1PB Tel: 0151 546 4400 E mail: office@vccl.biz About this Document This document

More information

Liverpool College. Inspection report for Boarding School. Unique reference number Inspection date 15/11/2010. Type of inspection

Liverpool College. Inspection report for Boarding School. Unique reference number Inspection date 15/11/2010. Type of inspection Liverpool College Inspection report for Boarding School Unique reference number SC411519 Inspection date 15/11/2010 Inspector Julia Toller Type of inspection Key Setting address Queen`s Drive, Liverpool,

More information

St. Brendan s Community Nursing Unit. Creagh. Ballinasloe. Co Galway. Type of centre: Private Voluntary Public

St. Brendan s Community Nursing Unit. Creagh. Ballinasloe. Co Galway. Type of centre: Private Voluntary Public Health Information and Quality Authority Social Services Inspectorate Inspection report Designated centres for older people Centre name: St. Brendan s Community Nursing Unit Centre ID: 0706 Centre address:

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Annan Activity & Resource Centre Support Service 15 Ednam Street Annan Inspection completed on 05 May 2016 Service provided by: Dumfries & Galloway Council

More information

Aneurin Bevan Health Board

Aneurin Bevan Health Board Aneurin Bevan Health Board Wednesday 24 th November 1 Agenda Item: 2.4 Aneurin Bevan Health Board All Wales Fundamentals of Care Audit: Summary of the Health Board s compliance with the Standards 1 Introduction

More information

Health Information and Quality Authority Regulation Directorate

Health Information and Quality Authority Regulation Directorate Health Information and Quality Authority Regulation Directorate Compliance Monitoring Inspection report Designated Centres under Health Act 2007, as amended Centre name: Centre ID: New Ross Community Hospital

More information

Park Homes (UK) Limited

Park Homes (UK) Limited Park Homes (UK) Limited Norman Hudson Care Home Inspection report Meltham Road Lockwood Tel: 01484 451669 Website: www.parkhomesuk.co.uk Date of inspection visit: 26 June 2015 Date of publication: 04/08/2015

More information

RQIA Provider Guidance Independent Health Care Dental Practices

RQIA Provider Guidance Independent Health Care Dental Practices RQIA Provider Guidance 2016-17 Independent Health Care Dental Practices www.rqia.org.uk Assurance, Challenge and Improvement in Health and Social Care What We Do The Regulation and Quality Improvement

More information

Choosing a Care Home working with you

Choosing a Care Home working with you Social Work Services Choosing a Care Home working with you Published: March 2013 2 Moving into a Care Home The Social Work Service recognises that the decision to move into a care home is an important

More information

BMI Werndale Hospital Quality Accounts April 2013 to March 2014

BMI Werndale Hospital Quality Accounts April 2013 to March 2014 BMI Werndale Hospital Quality Accounts April 2013 to March 2014 Chief Executive s Statement Welcome to our Quality Accounts 2014, the fifth year we have published this data. The information presented here

More information

Review of compliance. Mid Staffordshire NHS Foundation Trust Stafford Hospital. West Midlands. Region:

Review of compliance. Mid Staffordshire NHS Foundation Trust Stafford Hospital. West Midlands. Region: Review of compliance Mid Staffordshire NHS Foundation Trust Stafford Hospital Region: Location address: Type of service: Regulated activities provided: Type of review: West Midlands Mid Staffordshire NHS

More information

Domiciliary Care Agencies. Minimum Standards

Domiciliary Care Agencies. Minimum Standards Domiciliary Care Agencies Minimum Standards Updated August 2011 CONTENTS Page Introduction 3 Values underpinning the standards 6 SECTION 1 - MINIMUM STANDARDS Quality Care 1. Service users involvement

More information

Childminder inspection report. O'Donnell, Kathleen Edinburgh

Childminder inspection report. O'Donnell, Kathleen Edinburgh O'Donnell, Kathleen Edinburgh Inspection completed on 18 May 2016 Service provided by: O`donnell, Mrs Kathleen Service provider number: SP2003906002 Care service number: CS2003012277 Inspection Type: Unannounced

More information

Stoke House Care Home

Stoke House Care Home Stoke House Care Home Ltd Stoke House Care Home Inspection report 24-26 Stoke Lane Gedling Nottingham Nottinghamshire NG4 2QP Tel: 0115 940 0635 Website: www.stokehouse.com Date of inspection visit: 27

More information

Random inspection report

Random inspection report Random inspection report Care homes for older people Name: Address: Hunningley Grange 327 Doncaster Road Stairfoot Barnsley South Yorkshire S70 3PJ The quality rating for this care home is: zero star poor

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Prestige Nursing - Newcastle First & Second Floors, 22 Athenaeum

More information