Your cold weather guide to services in Surrey. It s important that we are all prepared for bad weather or emergencies during the winter months.

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1 Your cold weather guide to services in Surrey It s important that we are all prepared for bad weather or emergencies during the winter months. This booklet tells you where you can get details of local support and the services available. working in partnership with your local authority

2 Keeping warm over the winter months can help prevent colds, flu or more serious health problems like pneumonia. We have provided you with a checklist of things you can do to make sure your house is warm. Keep warm and save money Draw your curtains at dusk. Get your electric blanket tested. Contact your energy company about joining their Priority Service Register, which gives extra assistance to customers with disabilities or long-term health conditions. Change the way you pay your bill: consider monthly direct debit and paperless billing. Compare and switch energy suppliers. Ensure you have: adequate insulation in your loft, cavity walls and have fitted adequate draught proofing. Check you are using your heating controls correctly and that your boiler is working properly. Available Help Local residents, who own their home or rent privately, may well be eligible for the Keep Warm Keep Well Package* which can provide some of the following: Free boiler repairs/boiler replacement Discounted/free loft or cavity wall insulation Free solid wall Insulation Free home energy audit Free loft clearance Free hot water tank jacket Free door and letterbox draught proofing Free window film Free window replacement Free thermostatic radiator valves Free plug in energy monitors * subject to availability, tenure, eligibility and property suitability Free room thermometer Free chimney balloon Free carbon monoxide monitor Further information Contact Action Surrey Telephone: info@actionsurrey.org Website: Action Surrey can arrange a survey of your property to see what help you need.

3 Home Improvement Agencies and Handyperson schemes These local schemes employ trusted handypersons who are vetted by the local council and carry out work for them on a regular basis, sometimes at a reduced rate. More Information Age UK Runnymede and Spelthorne Telephone: sec@ageukrunnymedeandspelthorne.org.uk Website: Elmbridge Telephone: careandrepair@elmbridge.gov.uk Epsom and Ewell Telephone: hia@epsom-ewell.gov.uk Guildford and Waverley Telephone: careandrepair@guildford.gov.uk Reigate and Banstead, Mole Valley Telephone: info@ihscic.org.uk Runnymede Care & Repair Telephone: carerepair@runnymede.gov.uk Spelthorne Telephone: customer.services@spelthorne.gov.uk Surrey Heath Telephone: camberleycare@msn.com Tandridge Telephone: customerservices@tandridge.gov.uk Waverley Telephone: enquiries@ageukwaverley.org.uk Website: Woking Telephone: homelink@woking.gov.uk Age UK Surrey Information and Advice Telephone: info@ageuksurrey.org.uk Website:

4 Low interest loans to finance improvements The Home Trust Loan is a low cost, home improvement service and lending scheme for homeowners whose properties need repairs or maintenance, but who do not have the funds available to carry out the work. Funds can be used for boiler replacements, changing windows or doors, solid wall insulation or flat roof insulation. More information The Home Trust Loan This scheme is supported by some local authorities in Surrey. Telephone: Website: mail@paritytrust.org.uk Surrey Heath Borough Council Flexible home loan scheme for a range of fuel cost saving measures Telephone: enquiries@surreyheath.gov.uk Tandridge District Council Loan scheme for boiler replacement and small essential repairs. Telephone: customerservices@tandridge.gov.uk Guildford Borough Council Guildford Borough Council Grants and Loans available for a range of adaptations. Telephone: Guildford Care and Repair Telephone: careandrepair@guildford.gov.uk.

5 Stay healthy get a seasonal flu jab In non emergency situations, use your local Pharmacist for advice and medication, your GP or NHS Walk-in Centre or Minor Injuries Unit. When your surgery is closed you can ring Harmoni Thamesdoc to get advice from a nurse or doctor. Eat a varied diet and have plenty of hot food and drink. Stock up on tinned and frozen foods as well as over-the-counter cough and cold remedies. Find out if you re entitled to a free seasonal flu jab. Use soap and water to wash hands to keep the bugs at bay. More information Emergency Services Telephone: 999 NHS Direct Telephone: Harmoni Thamesdoc Telephone: Surrey County Council Emergency Food Supplies Adult Social Care Helpline 8am 6pm Monday to Friday Telephone: Website: Emergency Duty Team (EDT) The team operates outside of normal office hours 5pm 9am Monday to Thursday Weekends 24 hours a day Telephone: SMS text phone: Minicom: Facsimile: edt.ssd@surreycc.gov.uk Age UK Runnymede and Spelthorne Telephone sec@ageukrunnymedeandspelthorne.org.uk Meals on Wheels in Surrey Telephone: Website: Food banks Addlestone Telephone: website: addlestone.foodbank.org.uk Guildford Salvation Army Telephone: guildford@salvationarmy.org.uk Website:

6 If you are struggling to pay your energy bills; finding it difficult to get out, feeling isolated or unable to cook a meal, there are services in your area which may help. The Community Foundation for Surrey s Surviving Winter Fund, raises money to support charities and community organisations working with old people at risk. People who can afford to are encouraged to donate their Winter Fuel Allowance to this fund. Local community groups supporting older people can apply to this fund. More information Home visiting and medical equipment British Red Cross Telephone: info@redcross.org.uk Website: Elmbridge residents can also visit their Independent Living Centre Telephone: Citizen Advice Bureau Telephone: Website: Community Foundation for Surrey Surviving Winter Fund Telephone: info@cfsurrey.org.uk Website: Meals on wheels Telephone: Website: Surrey Telecare Telephone: SMS: Website: Elmbridge Borough Council GP Taxi Scheme Telephone: commservices@elmbridge.gov.uk Dial-a-Ride Services in Surrey Telephone: Website: Age UK Surrey Information and Advice Telephone: info@ageuksurrey.org.uk Website: North Guildford Community Connectors Aims to reduce isolation in older people by reconnecting them with their community. Telephone: info@vasws.org.uk Website:

7 Emergency Services Local Authorities Emergency Services Telephone: 999 Police Non emergency Telephone: 101 Elmbridge Borough Council Telephone: Website: Health and Social Care NHS Direct Confidential health advice 24 hours a day Telephone: Website: Surrey County Council Adult Social Care Helpline Telephone: Facsimile: Minicom: SMS: Website: adultsocialcare Weather Information SurreyAlert Sharing and providing information to Surrey in an emergency Website: The Met Office Telephone: Website: get-ready-for-winter Flood alerts warnings Epsom & Ewell Borough Council Telephone: Website: Guildford Borough Council Telephone: Website: Mole Valley District Council Telephone: Website: Reigate & Banstead Borough Council Telephone: Website: Runnymede Borough Council Telephone Website: Spelthorne Borough Council Telephone: Website: Surrey Heath Borough Council Telephone: Website: Tandridge District Council Telephone: Website: Waverley Borough Council Telephone: Website: Woking Borough Council Telephone: Website:

8 Surrey Healthy Homes is a countywide partnership working with Surrey County Council, Action Surrey, local authorities, Surrey Primary Care Trust, GPs, and community and voluntary groups. The aim is to assist the most vulnerable groups to access extra help and resources to keep them warm and well during the cold winter months. Large print This information can also be made available in large print, Braille or on CD or audio tape. Leaflet produced by Action Surrey and updates the previous Cold Weather Guide produced in February Action Surrey Telephone: Website: info@actionsurrey.org The Department of Health has funded this publication. Created in January All services are subject to availability.