VENDOR QUALITY NOTIFICATION (VQN)

Transcription

1 VENDOR QUALITY NOTIFICATION (VQN) Vendor Training

2 VENDOR NOTIFICATION RECEIVED BY VENDOR You receive a complaint from Dow Corning via . 4 This provides you the following information: ) References of the complaint ) Link to the VQN Web Page where you ll be able to visualize the description of the complaint and take further action 3) Response deadline 4)(Optional) Purchase order number and batch number. 3 5)Link to view attachments. Click now on the link to access the VQN content. (Slide 3) NOTE: Informational Notifications do not require any action from you. (Slide ) 5

3 VENDOR NOTIFICATION DC PREMIER FIRST TIME USERS WITH A DC PREMIER ACCOUNT For first time users:. Enter address. The first time you do this, you need to click on the Forgot Password link to reset your password. You will be prompted to re-enter your address. If you have an account you will receive an from Dow Corning with your temporary password. At this time a new password will need to be assigned by the user via the link to DC Premier. Log off DC Premier after resetting your password. Then open VQN to access the VQN link application. You will now be prompted to enter your address and your newly assigned password. Note: Vendors will only be able to view information related to their account profile. 3

4 VENDOR NOTIFICATION DC PREMIER FIRST TIME USERS WITHOUT A DC PREMIER ACCOUNT / REGISTRATION For first time users w/o a DC Premier Acct: Enter address Click Register Now If you do not have an account you will be asked to register and complete the necessary form. 4 Register: Step # Enter address Step # - Must select YES (to being a customer) Step #3 - Select Apply Now Step #4 - Complete all required (*) fields Step #5 Check both check boxes Step #6 - Click Finished # 6 - Select Other Enter Vendor # or VQN #, if known. Once form is received by Dow Corning it will be reviewed and access will be granted, if approved. Vendor will receive letter, along with training material. ONLY Select Vendor Quality Notification Vendors will only be able to view information related to their account profile

5 VENDOR NOTIFICATION DC PREMIER REGISTERED USERS Registered Users: Log into VQN Application (DC Premier) with your address and password. PLEASE NOTE: If you forgot your password, click on Forgot Your Password and you will receive an from Dow Corning with a temporary password. (Slide 3) 5

6 VENDOR NOTIFICATION Complaint Content - Provide Investigation / Corrective Action Plan Read the Description of Problem. Make note of the priority and response time: Standard processing Immediate response Health & Safety Attachments 6 Please provide the following: ) Investigation (500 Character Limit) ) Corrective action plan (500 Character Limit) 3) Cause Code (Use the dropdown button) not mandatory 4) Send these elements by clicking on the Submit to Dow Corning button. 5) If you want to send any document supporting your investigation, please the Dow Corning coordinator shown below the screen. 6) If there are attachments, you will see a link. Note: Informational Notifications do not require action from supplier. (See Slide )

7 VENDOR NOTIFICATION Investigation & Corrective action plan Accepted by Dow Corning Receiving this notification means Dow Corning is reviewing your Investigation & proposed Corrective Action. Effectiveness of your Corrective action plan will be validated by Dow Corning. If your action plan is effective, the complaint will be closed and you ll be assessed on the quality of your response. If your action plan is not effective, a new complaint will be created to further investigate the issue. 7

8 VENDOR NOTIFICATION Investigation or Corrective action plan rejected by Dow Corning Receiving this notification means Dow Corning might consider either your investigation or Corrective Action Plan (or both) is not relevant/effective and will ask you to propose and resubmit. A new will be sent to your attention, advising that your response has been Rejected (and the reason why). Click on the link to access VQN content, log in and submit a new version of your Investigation AND Corrective action plan taking into account our comments. 8

9 VENDOR NOTIFICATION Vendor Quality Notification (VQN) Completed Once all tasks related to a complaint are closed (Validation of effectiveness of Corrective Action Plan incl.), the entire complaint will be completed. The quality of your response and the response time to the complaint will be evaluated by Dow Corning and your score will be communicated by . Here s an example of that notification. 9

10 VENDOR NOTIFICATION Deadline not respected. If you don t provide us Investigation & Corrective Action Plan within requested deadlines, reminders will be sent to you on a regular basis. Here s an example of this reminder. 0

11 VENDOR NOTIFICATION Compensation not received If the issue requires financial compensation and if this compensation has not been received, reminders will be sent to you. Here s an example of this reminder.

12 VENDOR NOTIFICATION Acknowledgment of the complaint INFORMATIONAL If you receive a complaint from Dow Corning via and the Priority for this complaint is INFORMATIONAL ) specifies that VQN is for informational purposes only & no response is needed ) You may link on web to view VQN description 3) Cause Code, Investigation, Corrective Action Plan fields are deactivated, as you don t need to reply to this VQN 3

13 VENDOR QUALITY NOTIFICATION ADDITIONAL SERVICES AVAILABLE FOR VENDORS ONLY LOG ON TO : MY PREMIER HOME SEE ADDITIONAL SLIDES FOR FURTHER INFORMATION

14 VENDOR QUALITY NOTIFICATION Changing the Language. Go to Click on Global (Language). Change. 3. In the new screen, select the language you prefer and the website will update automatically. 3 4

15 VENDOR QUALITY NOTIFICATION MY PREMIER HOME To log in without an link:. Go to Click on My Premier Home 3. Log into Dow Corning Portal with your address and password. 3 5

16 VENDOR QUALITY NOTIFICATION MY PREMIER HOME. Click on Vendor Quality Notification link under Product & Sales Support. A list will be displayed with all the vendor quality notifications assigned to you 3. Click on one VQN you wish to review 3 Reminder The supplier contact who receives the VQN MUST be the person who logs in to DC Premier, otherwise the VQN will not appear. 6

17 VENDOR QUALITY NOTIFICATION DOWCORNING.COM MY PREMIER HOME. Click on one VQN you wish to review. You will be linked to the specific VQN web page If the VQN response has already been submitted then, all the fields would be in read-only mode. Once a VQN has been submitted, it cannot be resubmitted. If the VQN response has not been submitted yet, then refer to Slide 6. You may complete the response from here. Reminder The supplier contact who receives the VQN MUST be the person who logs in to DC Premier, otherwise the VQN will not appear. 7